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Customer 11/06/2003 03:14 AM
I have a Pocket PC Phone. Will there be any upgrades offered for the ROM from the Pocket PC 2002 software to Pocket PC 2003 software?
Discussion Thread
Response (Michael) 11/06/2003 11:46 AM
Dear MrDollymaker,
Thank you for taking the time to contact T-Mobile.
I understand that you are requesting information on when the Pocket PC 2003 will be available. I will be happy to assist you with this information. T-Mobile has not announced an official release date for such a software at this time. We are constantly adding to our line-up of fantastic products so please check back with us often. For the most current information on the products that T-Mobile offers, please visit our website at T-Mobile.com or your local T-Mobile retail store.
If you have any other comments, questions or concerns, please feel free to contact us at anytime.
Thank you for choosing T-Mobile.
Sincerely,
T-Mobile USA, Inc.
Mike C.
Web Services
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Hmmmm..... Wish they would make up their minds about this! Either that or have the right hand tell the left hand what they are doing and visa-versa! :roll:
Now, where can I get ahold of that 4.01.00 ROM that's running loose? :twisted:
MrDollyMaker.
$8 an hour customer service reps
Anybody seriously think they train these people or provide extraneous info on something as obscure as a software update for a phone product they're barely promoting?
No. You sit in front of a terminal and look up account information. Maybe you get a raise if you can pick from a series of canned e-mail responses and get to be on the online support team.
Odds are the thing will show up here or from some other, more progressive country.
Just IMHO.
Re: $8 an hour customer service reps
wayandrs said:
Anybody seriously think they train these people or provide extraneous info on something as obscure as a software update for a phone product they're barely promoting?
No. You sit in front of a terminal and look up account information. Maybe you get a raise if you can pick from a series of canned e-mail responses and get to be on the online support team.
Odds are the thing will show up here or from some other, more progressive country.
Just IMHO.
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I"m actually in agreement with you, as when I have had problems and called their support, that was what they explained to me.... unless I get to this "tier 4" or higher which is their development team level. I believe they said there is like 6 or 7 tiers. 4 being the begining development level and consisting of like 20 people or something like this. :?:
Same runaround from ATT
I talked to ATT today and although I will give the tech credit for spending 30 or so minutes trying to find out the status of the upcoming upgrade, the final result was about the same as with TM. Thier final suggestion was to check on the Seimens site. That is a waste of time as the main Siemens site has no reference to the SX-56. I did find the last ATT updates that on www.mysiemens.com, but no mention of the update.
It is sad to say, but I think the telcos are trying to forget these devices and move on to the newer stuff that is easier to support. Remember that they have been used to phones that either worked or didn't. With all the concern regarding the upcoming cell # portability that occurs on the 24th (here in US), you would think that they would be doing everything possible to build customer loyality.
Gentlemen,
I need your advice.
I purchased HTC Touch HD ,more than one, devices with some accessories from (www. . . . . .co.uk) website last Wed 17-Dec-2008 and it was shipped through a well known courier company. It was expected to be delivered on Dec20.
I followed up with the two parties.
Conclusion: the shipment is confirmed to be missed (lost) and can not be traced.
The sender company representative emailed me today that I should wait until all parties' offices open after Xmas leave and until that they can not assist me.
I live outside UK.
1-What should I do?
2-What compensation I'm entitled to claim?
Your advice please.
Thank you.
aiamb1 said:
Gentlemen,
I need your advice.
I purchased HTC Touch HD ,more than one, devices with some accessories from www.company.co.uk website last Wed 17-Dec-2008 and it was shipped through a well known courier company. It was expected to be delivered on Dec20.
I followed up with the two parties.
Conclusion: the shipment is confirmed to be missed and can not be traced.
The sender company representative emailed me today that I should wait until all parties' offices open after Xmas leave and until that they can not assist me.
I live outside UK.
1-What should I do?
2-What compensation I'm entitled to claim?
Your advice please.
Thank you.
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that website don't work for me????????
and i live in the u.k
i get lead to this http://www.hearstdigital.co.uk/ .....well this is where i get to after a bit of reading.....all seams strange to me....how did you pay....
please don't say western union
i hope brought it on a credit card
how much was each phone? if way cheaper than normal....the alarm bells should have been ringing....very loud!
The forum editor changed my writing to a hyperlink.
I have updated my first post.
I prefer not to announce the company name until the matter is closed negatively with them.
FYI, I paid through google check out service.
The company is one of the official listed retail stores in HTC webite:
http://www.htc.com/uk/where_to_buy.aspx
google the company and see if they have any problems in the past.....
with out naming them....i can't help you.....sorry and good luck
Hello,
I am looking to purchase the Touch HD asap. I found a UK seller called Electronics system (Dave Peter) but his price is very low at $330 shipped to Los Angeles. Just emailed him now, to see if he can take credit cards through a PayPal type service. Are there any places you would recommend to purchase from?
Thanks!
Ashton
AshMa said:
I am looking to purchase the Touch HD asap. I found a UK seller called Electronics system (Dave Peter) but his price is very low at $330 shipped to Los Angeles. Just emailed him now, to see if he can take credit cards through a PayPal type service. Are there any places you would recommend to purchase from?
Click to expand...
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I've had very good experience with clove.co.uk.
The $330 price is suspiciously low - significantly lower than what I've paid for with 2 year contract
I bet it was those horrid people at DHL or BusinessPost.
Thanks DigiMagic, I now agree. But with all the pain issues, I've been reading about here, I think I may hold off on a purchase.
Any Advice gentelmen?
so to the OP you live in the U.S.? where did u order from? if need be PM me, i just ordered from a website this past weekend and want to make sure i didn't order from the one you did
where to buy HTC dream? i came thru few online stores but the rate differs a lot between these stores. is it really trust worthy to buy from these stores? please help
$459.99
http://www.expansys-usa.com/d.aspx?i=175897
$409.95 USD
http://www.timtechs.com/htc_g1_unlocked_phone_prd621.html
$409.95 USD
http://www.plemix.com/phone-htc-g1-phone
$385.50
http://www.negrielectronics.com/tmobile-unlocked-black-p-1767.html
$379.50
http://www.negrielectronics.com/p4550-kaiser-tytn-unlocked-p-103.html
$384.99
http://www.wiredia.com/htc-g1-black.html
$459.99
http://www.importgsm.com/product.php?productid=515&cat=0&page=1
$429.98
http://www.selectgsm.com/htc-g1-google-unlocked-phone-mobile-phone-pr-16822.html
$449.99
http://www.mobilecityonline.com/wireless/store/basket.asp
www.criagslist.org
http://developer.android.com/guide/developing/device.html
Look under "Android Dev Phone 1". This IS an HTC Dream, and it ships with the engineering bootloader and a root-enabled system image. It also comes from a reputable source, AND Google is itself on-the-line for it.
Or you could always order the android dev phone from google/brightstar.
lbcoder said:
AND Google is itself on-the-line for it.
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Technically Brightstar. I would actually be a little more worried about a return or repair with Brightstar as compared to T-Mobile, as T-Mo probably has the better repair infrastructure in place, given its volume.
By the way, for purchasers outside the United States, you should also consider the possibility that your country's customs office may levy an additional import tariff, because Brightstar will mark the package as a billed/sold good. IIRC i've read some anecdotal reports of this being as high as a few hundred bucks. Check with your customs office.
If you are planning on using it in the US AND you want to have 3G access, might as well just sign up with T-Mo for a new plan. Subsidized phone prices are under $100 now, I believe. Or if you look around you can find ways to get a 1-year contract. Alternately, you can probably also find G1s being unloaded on eBay in the coming weeks as some owners upgrade to the myTouch.
Just some thoughts.
No, NOT technically brightstar. Technically GOOGLE, since YOUR contract is with google. They've just contracted it off to brightstar, but they are still on the line.
lbcoder said:
No, NOT technically brightstar. Technically GOOGLE, since YOUR contract is with google. They've just contracted it off to brightstar, but they are still on the line.
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Your contract may be with Google (or it may not be, I have no idea since I have not bought an ADP1) but when it comes down to the actual nitty gritty of return and rma work, it seems to be all Brightstar:
What is your return policy and process?
Android Dev Phone 1 devices are NOT returnable unless the product is damaged or defective, "dead on arrival" or otherwise has a hardware issue not related to software you may have manipulated. If you believe your Android Dev Phone 1 device has arrived damaged or defective, please contact Brightstar support to set up a return or exchange. Contact us:
By Email: [email protected]
By Phone: +1-877-727-9789 (from USA) or +1-847-573-5171 (outside the USA)
Our call center is available from 9am - 5pm CST, Monday through Friday excluding major US holidays.
If your device is determined to be in warranty and returnable, our processing center will provide you with an RMA tracking number, return instructions and an address for you to return the device. DO NOT return your device without obtaining an RMA number. Items returned without prior authorization via an assigned RMA number may not be accepted.
Contact Information
If you have a question related to your order or return, please contact us:
By Email: [email protected]
By Phone: +1-877-727-9789 (from USA) or +1-847-573-5171 (outside the USA)
Our call center is available from 9am - 5pm CST, Monday through Friday excluding major US holidays.
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hi friends, any other link... coz i cannot find purchase option in none of your links. what i need is a unlocked g1 and i live in us. One more question, is the GPS in G1 is a real gps or will it work only with google maps?
The link I gave you is the correct one. It has instructions on it, you should go back and read it.
You will not get a G1 (which is a nonsense name given for a LOCKED tmobile branded HTC DREAM), you will get an ADP1 HTC Dream with engineering bootloader (and therefore can't be OS-locked) and free of simlocks.
You are required to register for a google developer's account ($25), from which you will be given an order link for the ADP1.
So, here's the thing. I have a friend living in the US who is coming over to India in about 10 days.
I want to order a Nexus 7 that is delivered to his house & he will bring it with him when he comes here.
I figured out how to access the US Play Store [using a proxy that spoofs an US IP].
Now, can I use my Indian credit card and enter a US billing address ?
Are there any other steps I need to take so that the order goes through ?
If anyone has placed an order or has any experience doing such stuff, I would really appreciate you input.
sidthegreatest said:
So, here's the thing. I have a friend living in the US who is coming over to India in about 10 days.
I want to order a Nexus 7 that is delivered to his house & he will bring it with him when he comes here.
I figured out how to access the US Play Store [using a proxy that spoofs an US IP].
Now, can I use my Indian credit card and enter a US billing address ?
Are there any other steps I need to take so that the order goes through ?
If anyone has placed an order or has any experience doing such stuff, I would really appreciate you input.
Click to expand...
Click to collapse
Can your "friend" not buy it for you using his credit card and you pay him out later? He can pick it up at any retail store stocking N7.
Most CC cards need the billing address to be specified on the file, I suspect transaction with your own CC will be denied.
Besides, have you been reading the forums yet? All the 12-13 manufacturing defects this tablet has?
What will you do if you get a lemon?
hashibahoohaa said:
Can your "friend" not buy it for you using his credit card and you pay him out later?
Most CC cards need the billing address to be specified on the file, I suspect transaction with your own CC will be denied.
Besides, have you been reading the forums yet? All the 12-13 manufacturing defects this tablet has?
What will you do if you get a lemon?
Click to expand...
Click to collapse
Nah, I couldn't ask him to pay for it.
If I give a US billing address [fake], will the transaction be declined ?
As for the defects, I am worried, but as ASUS seems to releasing the Nexus 7 in India in a few months, I will get warranty soon enough. But, I definitely hope I get a defect-free tablet.:fingers-crossed:
Anyone have any ideas on how to do it ?
Bump ?
You can open US play store using Market Enabler...
Sent from my E15i
bumenoo said:
You can open US play store using Market Enabler...
Sent from my E15i
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Click to collapse
But that is just for the Play Store on a android device. I cannot order a Nexus from within an Android phone, can I ?
sidthegreatest said:
But that is just for the Play Store on a android device. I cannot order a Nexus from within an Android phone, can I ?
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Hi there,
I'm a reseller in other country. My customers want to buy google nexus so much that I have to find a way to order it from play store.
I will ship the items to a cargo service in US and then export them to my country.
In the purchase step, I added my international VISA card with billing address is the cargo service address and the shipping address is the same. I did it well and ordered about 200 items last month. However prior last three days, google immediately canceled my all orders if I place new order. I don't know whether google implement their policy about using the US-credit card payment policy more strictly.
sidthegreatest said:
So, here's the thing. I have a friend living in the US who is coming over to India in about 10 days.
I want to order a Nexus 7 that is delivered to his house & he will bring it with him when he comes here.
I figured out how to access the US Play Store [using a proxy that spoofs an US IP].
Now, can I use my Indian credit card and enter a US billing address ?
Are there any other steps I need to take so that the order goes through ?
If anyone has placed an order or has any experience doing such stuff, I would really appreciate you input.
Click to expand...
Click to collapse
You can use your CC, with the REAL billing address. Although from what I've learned, it is possible that your account might be suspended.
But DON'T PANIC.... If it does, write to customer service and provide your ID and CC scans to prove you are not fraud...
There are cases here in China that passed through.
Good luck.
coolkid1712 said:
Hi there,
I'm a reseller in other country. My customers want to buy google nexus so much that I have to find a way to order it from play store.
I will ship the items to a cargo service in US and then export them to my country.
In the purchase step, I added my international VISA card with billing address is the cargo service address and the shipping address is the same. I did it well and ordered about 200 items last month. However prior last three days, google immediately canceled my all orders if I place new order. I don't know whether google implement their policy about using the US-credit card payment policy more strictly.
Click to expand...
Click to collapse
I encountered the same problem recently. Called Google Play support and apparently there is some CC processing issue since Sunday and was still working on it which is consistent with your experience. So just have to wait I suppose. Unless of course the CS is misleading us although he has no reason to do so.
Anyone successfully ordered devices from Google in the last 3 days ?
fylim said:
I encountered the same problem recently. Called Google Play support and apparently there is some CC processing issue since Sunday and was still working on it which is consistent with your experience. So just have to wait I suppose. Unless of course the CS is misleading us although he has no reason to do so.
Anyone successfully ordered devices from Google in the last 3 days ?
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OMG, you 're so nice. I think I'm the only one meet this problem ( . I'm very frustrated 5 days because I cannot place any order on google play store. Do you have skype or email that we can contact and share information about ordering bulk google nexus 7?
I created many gmail account to tried place order with 3 different international debit cards but there's no positive result. I received some emails with the same content:
Hi there,
Thanks for your patience in this matter, my name is Paul E. and I will
help you sort this out today. I really do know how frustrating these
things can be.
According to our records, this purchase was cancelled by our system for
security reasons, but this appears to have been an isolated case that has
since been resolved. I've taken a look at your account and confirmed that
you have not been charged.
Though your order has been cancelled, you may notice activity on your
credit/debit card for this order. Please be assured that the amount on
your card statement is an authorization, not an actual charge, and the
authorization will automatically be removed from your account within 1-14
business days, depending on your bank.
Though we're not able to re-instate cancelled orders, you're welcome to
try your purchase again. If your orders continue to be automatically
cancelled, please do write back and let me know so that we can alert the
proper team and ensure that your orders go through properly.
I hope that answers your question, but feel free to ask any other Google
Play questions you have. I'd also like to let you know to expect a short
anonymous survey about your support experience in the next few days; we
keep trying to find ways to improve our customer support, and your
feedback will definitely help.
Best,
Paul E.
The Google Play Support Team
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---------- Post added at 11:55 AM ---------- Previous post was at 11:50 AM ----------
alexjx said:
You can use your CC, with the REAL billing address. Although from what I've learned, it is possible that your account might be suspended.
But DON'T PANIC.... If it does, write to customer service and provide your ID and CC scans to prove you are not fraud...
There are cases here in China that passed through.
Good luck.
Click to expand...
Click to collapse
How can you use non-US billing address? I tried but I cannot place order with non-us billing address.
More problems ordering apps
Hi,
Ok, so hopefully someone has a suggestion.
I've been able to order apps just fine using Proxmate extension on Chrome.
The other day it stopped working.
I had my programmer create a proxy to try and get through, and still no luck ordering.
One possible problem is I tried probably 20+ times to order as we were trying to debug the process.
Now, I have an employee of mine in the US loglin to my account, and try to place an order for an app and it gives her the same error - that the order could not be placed for a technical reason.
Anyone have any ideas how I can get around this? I can log in just fine, but can not purchase. If they suspended my account, I would imagine that I would not be able to even login - but that's just a guess.
Any ideas would be most appreciated.
Thanks.
HTC has a program called Champions for employees of carrier retail stores. They are offering them a M9 at $299 off contract. Furthermore if they buy a M9 from the discount program they can trade it in for the next One at no extra charge with their "One for Life" program. I posted the screen shot from the email on my G+ page: https://plus.google.com/+PatrickHill/posts/Mr462GhpLbw
So if you work in a carrier store go sign up for Champions and get your M9 for only $299
is this us only?
My store wasn't listed, but it's a small mom and pop shop that IS an authorized T-Mo dealer. Hope I'm able to be considered and that it isn't closed to only those who work at the retail stores.
I wish I was working at a carrier retail store. Ugh maybe next time... Wondering if a friend who works there can do the favor for none workers?
These deals are generally restricted to corporate retail stores by the phone manufacturers as they do actually verify that you're eligible before allowing you to make the purchase. Could be different for this deal but I'm assuming it's not.
I am a member of HTC champions. there is a strict verification policy to ensure that you are a corporate retailer employee. The community is meant to help dealers learn about HTC and interact with other corporate employees.
Is it a U.S. only offering?
Dog-G said:
Is it a U.S. only offering?
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yup
I wonder if this is offered through Best Buy Mobile ))
mccorkendale said:
I wonder if this is offered through Best Buy Mobile ))
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Click to collapse
Yes it is and I already ordered mine as a Best Buy Mobile employee.
max53389 said:
Yes it is and I already ordered mine as a Best Buy Mobile employee.
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Click to collapse
Did you use your work email if you have one? Just wanted to make sure cuz I just used my personal email to sign up but I dont know if they use the corporate email to verify or anything (I have one if they need it). And would you mind saying how long it took for you to get verified?
I went to the Montclair, New Jersey HTC event on 4-9 to pick up mine.
I should really get a part time job at a store so I can get these kind of perks. I sell enough phones usually just by talking to people about phones and helping them decide then some of these sales reps I usually school any of the young sales reps that try to help me when I'm in a store.. I actually cut into one guy's sale at AT&T because he was telling this customer sh** that just was false and set him straight real fast.. haha
Are we sure this is US only? I really hope not. I'm Canadian and my store was listed when I signed up... It even allows Canadian addresses (listing provinces and allowing postal codes, etc). I'd be deeply disappointed if we're left out of this. Does anyone know?
kusso92 said:
Did you use your work email if you have one? Just wanted to make sure cuz I just used my personal email to sign up but I dont know if they use the corporate email to verify or anything (I have one if they need it). And would you mind saying how long it took for you to get verified?
Click to expand...
Click to collapse
Sorry for the long response time.
I pretty sure that you have to set it up through your work email. You just find your store in the list and I think you also get verified with your work email.
I'm not too sure how long it took to verify but on the discount page it mentioned that if you recently created an account, it could take up to 2-3 days to process if you just started as it's a different website that you buy from and separate from HTC Champions.
I set up HTC champions well over a year ago and kind of fuzzy on the exact details but use your work email for everything HTC and you will be fine.
Edit: Found this on the promo page
Please allow for up to 48 hours if you are newly registered to Champions.
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Click to collapse
So that's the time you might have to wait and I honestly don't see this selling out quickly as it's not a very popular phone.
Did anybody get a shipping notification?
samven582 said:
Did anybody get a shipping notification?
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Click to collapse
Judging by the content of your post history and your impatience I would bet you're someone who doesn't work at a carrier store, who got into Champions, got an order in and are now waiting to see if they will actually ship it or if you will get busted and it be cancelled... If that's not the case I apologize but if that is the case (which I would think someone who worked at a carrier store would be more knowledgeable than the content and questions you've asked in your posts.. for example.. asking if the GS5's all had yellow screens or if it was just yours.. if you had worked in a carrier store you could have compared it to many others in stock or that you sold) then I hope you do get busted and the order doesn't ship. I didn't post this for people to take advantage.. I posted it for legit carrier employees who might not even know about the program... Again.. If I'm wrong I apologize.
graffixnyc said:
Judging by the content of your post history and your impatience I would bet you're someone who doesn't work at a carrier store, who got into Champions, got an order in and are now waiting to see if they will actually ship it or if you will get busted and it be cancelled... If that's not the case I apologize but if that is the case (which I would think someone who worked at a carrier store would be more knowledgeable than the content and questions you've asked in your posts.. for example.. asking if the GS5's all had yellow screens or if it was just yours.. if you had worked in a carrier store you could have compared it to many others in stock or that you sold) then I hope you do get busted and the order doesn't ship. I didn't post this for people to take advantage.. I posted it for legit carrier employees who might not even know about the program... Again.. If I'm wrong I apologize.
Click to expand...
Click to collapse
Judging by the content of your post history and your impatience I would bet you're someone who doesn't work at a carrier store, who got into Champions, got an order in and are now waiting to see if they will actually ship it or if you will get busted and it be cancelled... If that's not the case I apologize but if that is the case (which I would think someone who worked at a carrier store would be more knowledgeable than the content and questions you've asked in your posts
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Click to collapse
Bad day at work? Or you had a case of the Mondays? What ever it maybe and judging for your post and tone it looks like you're taking out your frustion on me. If you have a problem with I said you should PM me instead of trying to publicly humiliating me on XDA.
Now the reason why I ask is because I know someone who works at a ATT and was able to convice him to order one for me since he is part of HTC champion. Since you made this thread for people who work in retail carrier stores, I figured I would ask
for example.. asking if the GS5's all had yellow screens or if it was just yours..
Click to expand...
Click to collapse
Going through your post history you answered a similar question on how your HTC m9 screen was "green" and it was the resullt of glue? How did you know this? What is your evidence?
samven582 said:
Did anybody get a shipping notification?
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Click to collapse
Ordered mine yesterday morning... got a shipping notification last night .
Bought a M9 from a ATT employee today. $495. Great deal. Since they make a $200 profit
Sent from my SAMSUNG-SM-G925A using XDA Free mobile app