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Hi All,
I currently have an O2 online contract which I have had for about 16months now. After seeing that the XDAIIs are £150 cheaper in O2 stores than online I decided to change my contract to an O2 store type and cancel the online contract and port my existing number accross from online to the new one.
After calling round lots of O2 stores to be told that they have none left in stock, I found a shop with 1 left so hurried along to buy. The girl in the shop though told me that they can port number across from other networks, but not between the online and shop flavours of O2 because they are the same company. Funny that when I go into a shop with a problem on my online contract they tell me that they are different companies and can't do anything !! grr. Needless to say, I didn't buy the XDAII.
Does anyone know if this is truely the case because I do need to keep my existing number and also don't really fancy paying £349 from the online store when they are selling £150 cheaper just down the road. !
Thanks for any info.
Rgds,
Rob.
Hi
That's absolutely pants that is. That is exactly what I did. I had an online contract and bought an XDA2 from the retail side & kept my online number! They can do it, you just need to push them. Once you do they are actually quite helpful.
Have fun! Be assertive!
Thanks for the reply Pete. I didn't think that it was impossible to do.
I'll be back there tomorrow wearing my angry face
I'll let you know how I get on.
Thanks,
Rob.
I had a similar problem, they said that I couldn't port an O2 number to O2 (this is in effect an upgrade) only from other networks. I pushed them and they said it could be done - I signed a new contract, got a temporary number (which was no use to me as I didn't want to give my many contacts a temporary number) so I put my old SIM in the XDAII until they ported the number - it took them over a month to finally port the number, but they did give me 4 months free line rental as compensation.
Well done m8. Just show what can be done when you push! I also ended up with several months free line rental. They ended up moving the new contract to my old sim card. A 'Migration' they call it!
Don't give up just keep pushin.
Good luck!
You need to get your PAC code from online o2 and then take it to the shop.
The XDA2 is going to be £299 in shops from the 1st of March
Has it gone up! Was £199 in o2 stores. Hope not as I haven't been able to get one anywhere, have emailed o2 ceo as i'm so pissed off.
Unless thats £299 offline..... I wish
They were only 199 for febuary back to 299 now onwards.
Sorry people.
Staff got theres for 150 sim free.
8)
Can a new user, onto his second post, dare correct you all (but do so on the basis that he had exactly this, and it lead to a full investigation from the then OFTEL)?
Sorry to say it folks, but whilst SOME Service Providers, or even individual staff themselves, will let you 'port' from one Service Provider on the same network to another SP on the same network, there is ABSOLUTELY NO LEGAL OBLIGATION FOR THEM TO DO THIS.
I know this from huge problems I had with Singlepoint as SP for O2, Porting into them a number from O2 (then BT Mobile SP).
So I took my case to OFTEL.
And guess waht - the reason for this is clear.
Legislation provides for Porting numbers, and places a legal obligation on Networks and SP's to do exactly this.
BUT...
Going from one service provider to a different one, but within the same network, is not covered. Becuase it ISN'T a PORT - it is a MIGRATION.
Only if the networks are different, does a PORT ensue.
And ONLY a Port is bound by Oftel (at the time - now OFCOM) regulations.
So many of you MIGHT manage this (in the end Singlepoint did for me, after all the hoo-ha).
But there is absolutely no compulsion for them to do this, and nothing you can do in law to force them, if they refuse.
Please don't think I am making this up - a simple call to OFCOM will answer your query.
BUT, bear in mind this was a while back, and the case investigator from OFTEL told me at that time that plans were afoot to change this in future to cover migrations too. So it might be worth that call to OFCOM...
Hope this helps folks.
Are you saying you had a problem with singlepoint giving you the PAC code?
They should give it to you no matter where you say the number is going?
Richard
u05rdh said:
Are you saying you had a problem with singlepoint giving you the PAC code?
They should give it to you no matter where you say the number is going?
Richard
Click to expand...
Click to collapse
I'm gonna sound rude here, but no thats completely what i am not saying, as my post should indicate.
I was going FROM O2 (with O2/BT Cellnet/Mobile as the Service Provider) TO Singlepoint (O2).
And what Singlepoint would not do, is ACCEPT my PAC code.
Hence why I went to OFTEL.
Only to find that Singlepoint were well within their rights not to accept the PAC code, and transfer IN my number, as it wasn't a PORT at all (PAC = Port Authorisation Code - hint!)
Becuase only if there is a change of networks, does it amount to a PORT. If it is inter network, but different services providers, it is a MIGRATION, which has no legal obligation (or at least didn't at that time).
So what my post was clearly warning, is that UNLESS THERE IS A CHANGE OF NETWORK, it is not a PORT< but instead, a migration.
And for migrations, Service Providers have no compulsion or legal obligation to let you bring your number over - it is entirely at their own discretion.
Only a PORT (which as I said, needs a change of network), has legal obligation to it on the part of a Servie Provider.
I hope that clarifies. :wink:
I spoke to a guy from O2 (the customer care line I think) and when I queried him about being about to migrate numbers from O2 Online to O2 Shop, he was saying I couldn't, but also sounding uncertain. As if he wanted to tell me something but couldn't. In the end he said that O2 are not obliged to migrate the number across because of the administration charge that they incur. As he was sounding strange, I said 'Are you trying to tell me that I should be able to get my number migrated across if I keep on at them, but you are not allowed to tell me that' To which he replied 'Yes'
Rgds,
Rob.
Rob_B said:
I spoke to a guy from O2 (the customer care line I think) and when I queried him about being about to migrate numbers from O2 Online to O2 Shop, he was saying I couldn't, but also sounding uncertain. As if he wanted to tell me something but couldn't. In the end he said that O2 are not obliged to migrate the number across because of the administration charge that they incur. As he was sounding strange, I said 'Are you trying to tell me that I should be able to get my number migrated across if I keep on at them, but you are not allowed to tell me that' To which he replied 'Yes'
Rgds,
Rob.
Click to expand...
Click to collapse
In my experience (after the case I had with OFTEL), the ONLY people willing to allow a number transfer on a migration rather than a port, is O2 Online and O2 (O2 Proper, with themselves as the serive provider - not a third party like Singlepoint).
Which fits with what you have said. BUT like you mention - its at their discretion - so sound nce, and keep plugging if they first say no.
Singlepoint will NOT allow you to bring in your existing number, from another provider, if the network remains the same - i.e they will not allow number transfers with a migration - but instead ONLY with a PORT, which they are legally obliged to anyhow.
And maybe I should clarify the Network's logic for this...
If you go from one network, TO another, then the network you have left LOSES a customer/number/statistic/figure, when it comes to reporting year end customer numbers.
On the other hand, the network you are going to, gains a new customer/number/statistic, to include in their year end report of number base/connects.
Thus the new network is happy to do this, and subsidise handsets etc etc.
On the other hand, if all you are changing is Service Providers, then the NETWORK gains absolutely nothing - as they lose one customer to in effect gain another.
Thus absolutely no incentive or financial reason for them to promote this.
And I took the liberty to check, and alas, there has still been no change with OFCOM in terms of the law - ONLY a number PORT (which means a complete change of NETWORK), is legally enforceable in terms of them accepting a number port.
A MIGRATION (chenge of Service Provider, but remaining on the same Network), still has no legal obligation.
Hope this helps.
Like said before in this thread, the louder you shout, the more you get heard, and the more you push, the more succesfull you will be. Nice people don't get anything, just high bills
lummac said:
Like said before in this thread, the louder you shout, the more you get heard, and the more you push, the more succesfull you will be. Nice people don't get anything, just high bills
Click to expand...
Click to collapse
IF YOU SAY SO! :wink:
Was that loud enough for you :lol:
hello everyone
this is my first post, and i will admit straight away that i work for one of the big "independent retailers" so have no problem/loyalty with any network..........
i know from previous posts that i may be teaching some of you to suck eggs....that is not my intention!
in the 80's under the then uk government the first 2 networks where ordered to split there "networks" into service providers{billing companies)
that was O2 and VODA by the monopolies commision....several years later the next networks where allowed to sell there own airtime(orange and tmob) .....hence if you are with o2 or voda you could have a contract with up to anyone of 100+ service providers any of which will charge a different amount to upgrade to an xdaII..... you will always have the oppurtunity to upgrade(stay with your service provider,,,if you are a large monthly spend ....negotiate!) but you will also (and use this!) have the oppurtunity to switch within your network (MIGRATION- ie you stay with O2 but are billed by a new company..but are recognised as a new consumer....ie better deal) or switch to a new network....ie voda,orange ..(who are shortly to offer the xda........) who will bend over backwards to get you!!!!!!
either way your best tool is to ask for a PAC code (porting authorisation code) wether migrating or porting.......as this lets the network/service provider you are with know you are not only serious about leaving them....but serious about joining another network/service provider and they will negotaite...if not switch network!!!! normally same handset but better offer!
probably no use and wrong forum
but hey i am new to this!
@ onedaz...
Er, thanks for the heads up, but ain't you read this post at all mate?
The bit about history was both true and helpful.
But "...get a PAC code and do a migrate" ?
Haven't you read my posts at all? You CAN'T do a number port on a MIGRATION inter-network. You can only do a PORT if it is cross network.
(And by 'CAN'T' what I mean, as explained in my post, is compel, by law, a Service Provider, to accept your number - some DO so this by choice, but most do not. Those that do not CANNOT be compelled to accept a PAC code, for a MIGRATION, as this has no legal power behind it through OFCOM. Only a true PORT carries legal weight.).
But thanks for the rest of the info though.
Just to quickly throw flames on the fire and run.....
I am currently with Orange and will be moving over to O2 when my contract expires and I get the new XDA II on a business contract.
Point I want to raise is that ORANGE told me that to get best deal and offer on an upgrade (take out the fact that I want the XDA II) is to MOVE TO ANOTHER OPERATOR - so the above is totally true that migration is at discretion of company, porting (i.e. leaving network) is legal right.
hi all
just received an email from t-mobile uk saying that have no plans to release the wm6 rom. Does this mean were are cursed or will we be able to use the HTC version when it comes out. is it just a case of losing branding and the cab files with the gprs settings etc???
cheers
Yeah i know, i got the same reply by email at weekend. you think that with the unit being so high spec that they would want to upgrade to WM6 for customer satisfaction
Disgraceful! Let's hope someone cracks the CID protection soon so we can use the HTC ROM when it is released!
Not good news. Let's all sign a petition and get it over to T-Mobile.
-Krip
yea, not happy about this at all, been with t-mobile for 8 years now, theyve had a **** load of money off of me. let me know if you start a petition
Since WM6 isn't an upgrade for any Advantage yet, is it really likely their emaildrone is going to know about it really?
Yes, we should petition them. But in context. "When WM6 is shipping on the Advantage please make it available for Ameo"
I second that, we need to make sure they know how not realising an operating system upgrade as big as WM6 would nark us Ameo owners off. (to put it nicely!)
Don't get upset..we'll get it anyway
Sorry guys I'm in disagreement with you on this one. I agree that a device as new and feature rich as the Ameo should definitely come with WM6, but it was never promised or even mentioned to the best of my recollection prior to and after the Ameo was released. Therefore we all knew what we were getting before we shelled out, even though we all held out hope that an official T-mobile WM6 upgrade would be available.
I'm quite happy to wait until CID unlocking has been cracked and an official WM6 ROM is available for the Dopod or Advantage version.
Let's face it people, we'll get there in the end anyway, wether they want us too or not.
CID is already available through imei-check, but they cant do it over-the-air. I emailed them about CID/SIM unlocking and this is their reply.....
Hello,
>>we can unlock it, but remote is not possible right now. If you want you can send the device to us for unlock. Special delivery is ok. The unlock is 20 GBP + 7 gbp to ship it back to you. Please send it to:
MIGsofT LTD FAO:Florin Mandache 19 Cowan Road Balloch Glasgow G68 9BX. Send just the handset + battery. >Regards, > >IMEI-CHECK Team >
I was very unsure sending the unit and needed reassurance so i replied.....
Thanks for your reply, but could you supply me with a contact number(landline) to help keep track of my unit, and so i can make payment by card. Your website doesn't contain any contact info which makes me a little uneasy.
And this is the reply i got back.....
Hello,
You can call me on my mobile : +44795*******.
The payment it will be done via paypal or direct bank deposit after we received the device and we unlocked it.
As you might guess, i'm still wary of sending it off so i guess i'll sit and wait until another option is available.
i was checking via STREETMAP, the postcode for imei-check (look at my post above) and i found this........http://www.myhouseprice.com/HousePr...imeframe=1&timeframemonth=99&timeframeyear=99
CHECK THE FIFTH HOUSE DOWN THE LIST! Its the same address and postcode for IMEI-CHECK, and it went up for sale on 23/03/07. Now i definately aint sending my unit through the post, to dodgy!
neildunne said:
Please send it to:
MIGsofT LTD FAO:Florin Mandache 19 Cowan Road Balloch Glasgow G68 9BX.
Click to expand...
Click to collapse
Excellent! I'm just down the road (for a certain value of "down the road", being a two hour drive but one I do frequently) from them.
Wonder if they'll do it whilst I wait
Richard
mackaby007 said:
Sorry guys I'm in disagreement with you on this one. I agree that a device as new and feature rich as the Ameo should definitely come with WM6, but it was never promised or even mentioned to the best of my recollection prior to and after the Ameo was released. Therefore we all knew what we were getting before we shelled out, even though we all held out hope that an official T-mobile WM6 upgrade would be available.
I'm quite happy to wait until CID unlocking has been cracked and an official WM6 ROM is available for the Dopod or Advantage version.
Let's face it people, we'll get there in the end anyway, wether they want us too or not.
Click to expand...
Click to collapse
i agree with you here, T-mobile has never promise WM6 update, so if they decide not to offer it, it's no problem, you just need the CID tool, and you can install the DOPOD or HTC one.
Whilst i accept that we were never promised an upgrade i consider that most of the Ameo owners believed that an upgrade would be in the pipe line.
By using unauthorised upgrade methods are we not invalidating our warranties and risking the chance of removal of technical support from t-mobile?
Perhaps there are associated overhead costs for T-mobile with regard to supporting another operating system but there are already phones in their range that use wm6. We are not asking them to support *nix.
I rang t-mobile last week regarding a phone problem last week (unable to make/receive calls). i was told that nobody on their thd had an Ameo manual (in the end the problem was 3g network related rather than a fault with the phone).
To date T-mobile have no publicly available rom versions (at all) which leads me to think that they are not yet up to speed wrt support for this unit anyway.
I have been a T-mobile customer for 10 years and have been out of contract for the last 3 until selling my soul for 18 months to get this Ameo. T-mobile cannot provide me adequate support at the moment and HTC will not because it is not their phone.
At a minimum i cannot see why we can not be offered this upgrade as a gesture of goodwill.
If it is a question of HTC (or microsoft) charging too much for the upgrade then perhaps they should consider how few units would have been sold without the t-mobile branding/subsidy.
i for one would be happy to petition T-mobile and will put my money where my mouth is later this weekend and start a site for the petition.
Lips tightly zipped.
But don't worry.
That's all I'm saying.
Slave1 said:
Lips tightly zipped.
But don't worry.
That's all I'm saying.
Click to expand...
Click to collapse
That'll do then. Thanks.
imaginarynumber said:
Whilst i accept that we were never promised an upgrade i consider that most of the Ameo owners believed that an upgrade would be in the pipe line.
By using unauthorised upgrade methods are we not invalidating our warranties and risking the chance of removal of technical support from t-mobile?
Perhaps there are associated overhead costs for T-mobile with regard to supporting another operating system but there are already phones in their range that use wm6. We are not asking them to support *nix.
I rang t-mobile last week regarding a phone problem last week (unable to make/receive calls). i was told that nobody on their thd had an Ameo manual (in the end the problem was 3g network related rather than a fault with the phone).
To date T-mobile have no publicly available rom versions (at all) which leads me to think that they are not yet up to speed wrt support for this unit anyway.
I have been a T-mobile customer for 10 years and have been out of contract for the last 3 until selling my soul for 18 months to get this Ameo. T-mobile cannot provide me adequate support at the moment and HTC will not because it is not their phone.
At a minimum i cannot see why we can not be offered this upgrade as a gesture of goodwill.
If it is a question of HTC (or microsoft) charging too much for the upgrade then perhaps they should consider how few units would have been sold without the t-mobile branding/subsidy.
i for one would be happy to petition T-mobile and will put my money where my mouth is later this weekend and start a site for the petition.
Click to expand...
Click to collapse
If everyone thinks the same with you, then all T-mobile PDA user will be asking wm6 update (T-mobile MDA,MDA PRO.....). The things is it cost nothing to buy the upgrade, Microsft does not charge anything for it, but in order to publish the update, service provider will needs to run testing on it to make sure it's stable, it's nothing to do with HTC here as well, HTC offer the basic ROM, then T-mobile will needs to finish it, so it will takes them a while to make it stable, this is where you see the advantage of each different ROM, they are not all done by HTC, they are done by the service provider. And when you say WM6 device is already available on T-mobile, which one are you talking about? i don't seems to remember any of them.
Another important issue, you are going to see less and less HTC product on T-mobile, and any other provider too, HTC is now changing their company structure, they are trying to be like Nokia, so you won't see T-mobile mark or branding on HTC device in the future. So you already notice, T-mobile is the only one selling HTC advantage in UK, and it could be the last one, (or the very last few). In the future, you will see only HTC brand. So because of this, T-mobile has a very good reason not to be bother with WM6 update, i believe they are due to the end of the contract with HTC, and really, i don't think T-mobile care too much about Ameo, you don't see it advertise anywhere....
The bottom line is, even T-mobile release official WM6 update, i don't think it's going to be as stable as the DOPOD one or HTC one, they are already in the testing stage, and beta version will be release for tester next month. So all we need is the CID unlock, then you can choose the best ROM to upgrade.
Owners of the dash have been offered upgrades to wm6
And i go back to my point about not being offered support (understandably) for unauthorised upgrades. Surely if you know that the majority of owners of a particular phone are going to follow this path (ie unofficial upgrades) it will be cheaper (in the long run) to aid them and ensure that they have a phone that works. Otherwise you also run the risk of them blaming the network when it is in fact their phone that is not working.
With regard to your assertion that "t-mobile don't care about the ameo" the argument doesn't hold much water as it would imply that they don't care much about their customers- hence we return to the crux of this thread.
I cannot go out and buy a copy of wm6 and install it myself. if i purchased a copy of vista and discovered that it would not be possible to legitimately upgrade (purchase) to it's replacement (bar hardware issues) i would not purchase vista. It is now a given with phones of this form that we expect software/os improvements to compliment the hardware.
not every one is aware of these types of forums and would benefit from the upgrades and the ensuing improvements. It is through T-mobile that awareness would be increased (with the greatest respect to this site).
I do not doubt that you are more savy than me but if that implies an "i'm alright Jack" mentality then I personally prefer to be ignorant (it is after all blissful)
When sms was rolled out did you sit there and say "oh i don't expect to be able to use that because I signed up when vox was the only option"- i think not.
imaginarynumber said:
Owners of the dash have been offered upgrades to wm6
And i go back to my point about not being offered support (understandably) for unauthorised upgrades. Surely if you know that the majority of owners of a particular phone are going to follow this path (ie unofficial upgrades) it will be cheaper (in the long run) to aid them and ensure that they have a phone that works. Otherwise you also run the risk of them blaming the network when it is in fact their phone that is not working.
With regard to your assertion that "t-mobile don't care about the ameo" the argument doesn't hold much water as it would imply that they don't care much about their customers- hence we return to the crux of this thread.
I cannot go out and buy a copy of wm6 and install it myself. if i purchased a copy of vista and discovered that it would not be possible to legitimately upgrade (purchase) to it's replacement (bar hardware issues) i would not purchase vista. It is now a given with phones of this form that we expect software/os improvements to compliment the hardware.
not every one is aware of these types of forums and would benefit from the upgrades and the ensuing improvements. It is through T-mobile that awareness would be increased (with the greatest respect to this site).
I do not doubt that you are more savy than me but if that implies an "i'm alright Jack" mentality then I personally prefer to be ignorant (it is after all blissful)
When sms was rolled out did you sit there and say "oh i don't expect to be able to use that because I signed up when vox was the only option"- i think not.
Click to expand...
Click to collapse
i understand your point there, but if you stand at the T-mobile side and think about it, then maybe you will understand if they decide not to offer wm6 update. It cost them time and money to release, it's pruely a bonus for T-mobile customer if they offer it. So do you think T-mobile MDA PRO should be offer WM6 as well? since it's the second most expensive PDA that T-mobile offer.
Anyway, what i am saying here is we are not suppose to flash un-official ROM, it has already bought this site trouble. I know lots of people (including me still do it anyway). I guess time will tell whether T-mobile will lunch WM6 update or not, but if they decide not to, don't be surprise, they have perfectly good reason for it.
Sorry WU
this was not intended to be a snipe at you but i believe in fair play and think that you are wrong.
with regard to a petition i will hold off given that Slave1 seems to know something and others respect his opinion, unless i am convinced otherwise
imaginarynumber said:
Sorry WU
this was not intended to be a snipe at you but i believe in fair play and think that you are wrong.
with regard to a petition i will hold off given that Slave1 seems to know something and others respect his opinion, unless i am convinced otherwise
Click to expand...
Click to collapse
let's all hope the upgrade will comes out from T-mobile, yes you are right, i don't know about T-mobile, and i have no contact inside this company too, all I know is when i went to the 3GSM this year, they did say something about the WM6 update but they are not sure which machine to offer by that time.
So hopefully they will release it, if not, we just need to hope a CID tools then all Ameo user can then flash HTC, DOPOD rom.
It should be available by the first week of August, 2010
Customer Advocate Administrator
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Email:
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From:
Sent: Thursday, July 22, 2010 3:17 PM
To: Android
Subject: Developers phone
I was wondering when you guys will be offering the nexus one for purchase for developers? I was just about to order two of these when you guys ran out/stopped selling.I am a developer and really want this phone,I noticed you said that you will be making them available to devs i was just wondering when.
This is my first post so i had to remove the links but this reply is 100% real!
?huh?
10char
So since the Nexus Ones will now be for "developers" will they have the special bootloader that can be re-Locked?
Just wondering
I wonder how much they're going to be charging, or if they'll sell accessories too!
I just hope they can drop the price tag a little bit. Even the later phones just came out are cheaper than N1.
Also, fix the wifi sleep bug. That's all what I want to ask for.
well... I bought a developer license and what they are selling this very moment is the "Android Developer Phone 2" which runs Android 1.6 has a 500something mhz cpu and like a 3.x" screen. Not very exciting.
I hope the august thing isn't this phone... on the other hand.. its cheaper and completely carrier independent.
Frankly, I'd see the Dev 3 will be HTC Vanguard, which has advanced 3G (3.75G) and slide-out keyboard.
If nothing else, I'd like to buy another Nexus One to get a special developer edition back cover.
hbkmog said:
I just hope they can drop the price tag a little bit. Even the later phones just came out are cheaper than N1.
Also, fix the wifi sleep bug. That's all what I want to ask for.
Click to expand...
Click to collapse
Download spare parts and change the wifi sleep policy. That did the trick for me.
------Update! January 1st 2011-------
Since Bell has started replacing the Vibrants with newer units instead of fixing them, this leads to conclude that it is actually a hardware issue. I will be pushing as hard as i can for the below resolution to the problem.
1. Every single Vibrant that is not the 10.12 will be replaced with the current "fixed" version
2. Anyone who sent their phone in for repair will get the $100 credit to their account.
3. Extend the warranty of the devices to 3 years
Please help me out by getting everyone you know who has a Bell Vibrant to file a proper complaint to the CCTS!
Thanks!
arr0ww
-----------------------------------------
Original Post!
Hi All
First off, for those who do not know about the issues with the Bell Samsung Galaxy S Vibrant, here is the short version.
Basically the internal SD card is failing. Something is causing it to become corrupt, this will not allow the phone to boot into the Android OS at all. Bell's fix is to either "flash" the card with their tools OR to replace the entire mainboard. Neither fix is permanent as users who have had both done, have had their phone fail again. Samsung blames it on their software (Froyo 2.2 update) We know this is not entirely true as people have reported their phones dying this way before doing the 2.2 update. Both Samsung and Bell are doing nothing to help out. People are waiting 4-6 weeks to get their phones back only to have them die again in the next few days.
Here is a huge post about this issue:
http://forum.xda-developers.com/showthread.php?t=868569
I have been in contact with Chris Olsen from "Olsen On Your Side" from CTV about our issue with the i9000m sd card failures.
He has suggested that the best way to go about sending proper complaints is to go through the Commissioner for Complaints for Telecommunications (CCTS). The Commissioner has the pull to start pushing these big companies around. The Commissioner already brought a case against Bell for the National Do Not Call List that Bell did not abide by.
Chris Olsen will contact the CCTS in the new year to see how many complaints they have received.
Here is the link for a guide on how to file a complaint with the CCTS:
http://www.ccts-cprst.ca/en/complaints/guide
Here is the link for submitting complaints to the CCTS:
https://www.ccts-cprst.ca/en/complaints/complaint-form
I encourage everyone who has an issue to please fill this out. We need the big guns here to help us fix this issue. In the very least this will get Bell and Samsung to admit that there is a issue with the hardware.
PLEASE PLEASE PLEASE be as professional as possible with this. We do not need to make ourselves look like a bunch of idiots by submitting “ B3LL SucKzx TEH NUTTz0rs.” Fill out every piece of information that you know and do it right the first time.
Here are some main points to mention:
1. The high failure rate of the phones
2. The extreme wait times on repairs 4-6 weeks
3. The $25+ fee for a basic non-Smartphone loaner
4. The fact that we cannot suspend our services when our phone is out for repair
5. Our “repaired” phones are dieing again, some multiple times
6. Bell & Samsung are not informing their customers of anything.
Terms of Resolution:
1. We want our phones fixed 100% for good.
2. Reimbursed for the fee of getting a loaner
3. Reimbursed for the service we had to pay for that we couldn't use during the repair time. (This is assuming you did not use your data at all)
4. A public apology to all Bell users for not standing up for them and holding Samsung responsible.
Possible other Terms:
1. Full product recall, replacing every phone out there with a new one that no longer has the issue
2. Extended warranty
Please link this in every forum you know, we need to get as many Bell i9000m users on board with this. Call all your friends, spam your facebook, and spam Samsung Canada’s Facebook as well.
I will be emailing every tech/mobile site that I know of and informing them of this post and asking for their help, Engadget, Mobile Syrup, Gizmobo…etc.
If you have any questions please feel free to post, but can we please keep this thread clean. I will keep updating this post with whatever else arises from this!
If you have contacted any other media or consumer sites please let me know so we can co-ordinate and get one good solid story instead of a bunch of conflicting ones.
Thanks,
arr0ww
----------------------UPDATE---------------------
I received an email back from the Associate Director of Media Relations @ Bell, Marie-Eve Francoeur
Here is my email to her:---------------------
Dear Marie-Eve Francouer,
I am the originator of the thread below:
http://forum.xda-developers.com/showthread.php?t=883820
I have been in contact with local media, the CCTS and other Consumerist contacts. Can you please get back to me with some information on the following:
1. What is the problem with the Bell Galaxy S Vibrant, is it software or hardware.
2. Does Samsung have a fix for this issue, if not what is the timeline.
3. What is Bell Mobility doing to rectify this issue?
4. Is there going to any compensation for people who have had their phone repaired multiple times and have been without a phone for months?
Myself and other Bell Vibrant users are awaiting your reply.
Thank you for your time,
Here is her reply:-------------
Good afternoon Mr. arr0ww,,
Thank you for reaching out to me and taking the time to send me this email. I shared your email to our support team who will look into this situation and get back to you.
Best regards,
Marie-Eve Francoeur
Chef divisionnaire adjoint, Relations avec les médias | Associate Director, Media relations
------------------------------UPDATE # 2------------------------------
I emailed Marie-Eve back as i was not satisfied with her answer and here is her response.
I will update if/when i hear more.
Response from Marie-Eve Francoeur - Associate Director, Media relations:------
Hi Mr. arr0ww,
Our team is looking in into this with Samsung and a team member will be in touch with you soon to discuss this.
Many thanks for having taken the time to raise this.
Best wishes for the Holiday season,
Marie-Eve
------------------------------UPDATE # 3------------------------------
Reply back from Patricia Barbe - Customer Relations Associate
Dear Mr. arr0ww,
This is to acknowledge receipt of the email you sent to Mr. Jason
Laszlo, Manager Bell Media Relations, concerning the Samsung Galaxy S
Vibrant.
Let me first apologize for any inconvenience this situation may have
caused you.
As requested in your email, I am sending you the following information :
1. What is the problem with the Bell Galaxy S Vibrant, is it software or
hardware.
The issue had to do with Samsung's software for the Vibrant, which they
have now replaced with a new version - Android 2.2 JL2. This version
replaces all other software.
2. Does Samsung have a fix for this issue, if not what is the timeline.
If the device is inoperable, customers will receive a replacement phone.
If the phone is still operable, customers can upgrade to the new
software released by Samsung, Android 2.2 JL2. This newest software
replaces all other software for this device.
3. What is Bell Mobility doing to rectify this issue?
Bell is working with Samsung to provide the best solutions possible for
our clients with each case reviewed on an individual basis.
4. Is there going to any compensation for people who have had their
phone repaired multiple times and have been without a phone for months?
A case by case analysis will be made to better determine the appropriate
action to be taken.
Mr. arr0ww, I hope this information provides clarity and is to your
satisfaction. Please do not hesitate to contact me for further
assistance.
Sincerely,
Patricia Barbe
Adjointe Relations Clients / Customer Relations Associate
My response:
Hi Patricia
Thank you for answering my questions, I have a few more that I would like to ask.
1. Why is this issue only happening with the Bell I9000M model of the Galaxy S. Is there something different about the software and hardware?
2. Could you please provide a in depth technical explanation of what exactly is happening with the corruption of the SD Card.
3. Have you had any of the same type of failures (SD Card Corruptions) on other firmware? Ie. JL2 or the Android 2.1 firmware's.
I, and all Bell i9000M users, would appreciate a quick and appropriate response to the questions above. If you are unable to answer these question could you please put me in contact with your supervisor.
Thanks,
arr0ww
-------------UPDATE #4-----------
Just got a call from the Bell Executive Office!
I finally managed to get an email back about more questions i had from Patricia...her answer...talk to Samsung. WTF. I sent a "nice" email asking how it is possible that Bell cannot answer questions about a product they are selling. Her response: Get someone to call me.
here is the short version of a short conversation that just happened with John Simon from the Bell Executive Office:
Hi Mr arr0ww
Bell sells a service, we do not support the hardware we sell.
"Insert crap about his personal blackberry issues here and how he had to deal with RIM"
Please talk to samsung @ 1-800-751-4073. Thanks
THE END
HHHMMM thanks for the WRONG number John, its 4078..jeez
I have John's personal number and i will most likely be calling him back soon.
-------------UPDATE #5-----------
It seems the CCTS is answering peoples complaints and forcing Bell's hand. This is a big step for us, as people are getting their phones replaced or given the option to switch phones, plus a $100 credit to their accounts.
I'm semi-satisfied with the result of my work, but am severely disappointing in Bell as a company as they have not done ANYTHING to help the users. We've had to force our way into getting replacements, and this seems like the wrong way to run a business.
Please post in this thread if you have been contacted by the CCTS and what took place.
I will keep doing what i can,
arr0ww
-------------UPDATE #6----------- Feb 03/2011
I received a call from a guy at the CCTS a few minutes ago. They know of the issue, and they do know of this thread. The guy said he didn't have the time to read through the whole thing but he got the jist of it.
Unfortunately the CCTS cannot send a complaint for a "group" of people, only individual complaints, which sucks, but to me is understandable. He said "The more complaints Bell receives the more likely they are to do something about this." He sympathized with me about our problem and has heard of similar instances of stuff like this happening.
Again, i encourage EVERYONE to submit a complaint if they have had to send their SGS i9000M in for repair. We need Bell to do something more than just replacing the units. We NEED an extended warranty on these devices. 3 years, not this 1 year crap.
This Section is for status updates on who i have contacted:
Chris Olson - CTV's "Olsen on your Side"
CCTS - Commissioner for Complaints for Telecommunications Services
Engadget Editor-in-chief: Joshua Topolsky
The Consumerist - http://consumerist.com/
Ministry of Consumer Services (Minister John Gerretsen) - http://www.sse.gov.on.ca/mcs/en/Pages/default.aspx
Bell Executive Office - [email protected]
Associate Director Of Media Relations, Marie-Eve Francoeur
Samsung Social Hub Support - [email protected]
Customer Relations Associate - Patricia Barbe
Bell Executive Office - John Simon
This section is for any thread pertaining to this issue:
http://www.reddit.com/r/Android/comments/eq7wq/canadian_bell_samsung_galaxy_s_vibrant_owners/
http://www.reddit.com/r/canada/comments/eq7vo/bell_samsung_galaxy_s_vibrant_owners_with/
http://www.facebook.com/SaskTel
http://www.facebook.com/samsungmobilecanada?ref=ts
http://www.xda-developers.com/android/do-you-have-a-bell-vibrant-i9000m-then-read-this/
http://mobilesyrup.com/forum/showthread.php?p=22644#post22644
What are we asking for in terms of resolution?
what do you put down for :
Are any other organizations which have the authority to compensate a customer for losses currently helping you to resolve this complaint?
Uss_Defiant said:
what do you put down for :
Are any other organizations which have the authority to compensate a customer for losses currently helping you to resolve this complaint?
Click to expand...
Click to collapse
Unless you contacted the BBB to try to get reparations from Samsung, the answer is no.
zshakespeare said:
What are we asking for in terms of resolution?
Click to expand...
Click to collapse
Edited my post, added resolutions.
If anyone has any suggestions please feel free to say so.
In my complaint that I made last night (before this thread) I stated that because the repairs aren't actually fixing the problem, that Bell should replace my Galaxy S with an equivalent device, the HTC Desire Z, and recoup the cost of the replacement from Samsung Canada.
I just updated the previous complaint is that what were doing?
johnnyboy1 said:
I just updated the previous complaint is that what were doing?
Click to expand...
Click to collapse
When you click on the second link in my post, choose "Make a Complaint"
zshakespeare said:
In my complaint that I made last night (before this thread) I stated that because the repairs aren't actually fixing the problem, that Bell should replace my Galaxy S with an equivalent device, the HTC Desire Z, and recoup the cost of the replacement from Samsung Canada.
Click to expand...
Click to collapse
That is precisely what I said.
This is great for Bell customers, but it's more complicated for those of us who don't use Bell. We have to deal with Bell for the warranty, but the problem comes down to Samsung. I can't ask Bell to replace my device when I purchased it through BestBuy and I'm not a Bell customer.
Hopefully the CCTS can push Bell enough that Bell pushes Samsung to recall/replace/fully fix all the devices.
"The subject matter of your complaint does not fall within our mandate and as such, we are unable to accept complaints of this nature."
is this normal? did i choose a wrong option somewhere?
I looked at the form and it does not apply to me. I have a i9000M that is a Bell phone but I am using it on my SaskTel plan. The way the form is set out, it would look like I'm blaming SaskTel. Really this is a Samsung problem.
#1RAGE said:
I looked at the form and it does not apply to me. I have a i9000M that is a Bell phone but I am using it on my SaskTel plan. The way the form is set out, it would look like I'm blaming SaskTel. Really this is a Samsung problem.
Click to expand...
Click to collapse
It doesnt matter, it is still a complaint pertaining to the Bell i9000m. Doesnt matter which carrier you are on, the phone is Bell's responsibility.
evil-doer said:
"The subject matter of your complaint does not fall within our mandate and as such, we are unable to accept complaints of this nature."
is this normal? did i choose a wrong option somewhere?
Click to expand...
Click to collapse
No, it did the same thing for me too. just continue. It happens when you choose "Other" for the nature of the complaint.
zshakespeare said:
No, it did the same thing for me too. just continue. It happens when you choose "Other" for the nature of the complaint.
Click to expand...
Click to collapse
Exactly. DO NOT select the 'OTHER' option. I think I went with Contract Dispute. Bell is blatantly failing in terms of compliance with terms and commitment of providing a working/reliable phone. Am I right?
zshakespeare said:
What are we asking for in terms of resolution?
Click to expand...
Click to collapse
possibly a return for refund, or a phone exchange for another model, say HTC Desire Z ?
even when it past the 30 days / 60 days policy
specially people that pay the phone in full (purchased it out right, no contracts)
trinitonesounds said:
This is great for Bell customers, but it's more complicated for those of us who don't use Bell. We have to deal with Bell for the warranty, but the problem comes down to Samsung. I can't ask Bell to replace my device when I purchased it through BestBuy and I'm not a Bell customer.
Hopefully the CCTS can push Bell enough that Bell pushes Samsung to recall/replace/fully fix all the devices.
Click to expand...
Click to collapse
you automatically become a Bell customer if you activate the BELL SIM card as a "Pay as You Go"
just keep the pay as you go number (account) alive until the settlement is over
you can put in $10 every 3 months to keep the same number alive
Question...
My SGS internal SD card has not died on me as of yet (KNOCK ON WOOD) and I have been on Froyo for 2 weeks solid but I do have the crappiest GPS and I do suffer from the Comatose syndrome where the phone just randomly freezes and requires a reboot to get running again.
Is it ok for me to make a complaint here as well?
Today I called Microsoft, Danger, Nvidia, Sharp, and Verizon about the KIN. I wanted to know about the Windows phone 7 merge claim from Microsoft, the rom for the phone, and the lack of support for the tegra apx series. Microsoft told me "I'm going to transfer you to the mobile service center" and after a ring the call ended. Danger's phone number doesn't even work anymore. Nvidia told me they only support the Tegra 2 series. Sharp claims "We do not make the kin here at sharp". While Verizon said they would be happy to release a rom to me as long as I had proper permission from sharp. So my question is... Who the hell wants to take responsibility for this damn device?
nice effort
Wow, quite a run around - frustrating that they don't want anything to do with this phone. I appreciate what you are doing.
If you aren't fed up yet, try again. Maybe with some "social engineering" Vzw will release the rom. Also, maybe a different sharp office?
Keep up the good work!
Jon
Thanks for the update this gives me a little hope of atleast getting a rom from verizon. My phone is currently bricked, but I think that if I was able to get a rom I could flash it and have a working phone again. I will contact verizon with the approach of fixing my phone.
Thanks for all the efforts and the info posted.
As stated above, a hope of a rom of some kind is a light of "hope" to get it working on our bricked phones and to do something with our cute smartphones. ^^
Can this device work on GSM networks? I am confused as some sites are selling unlocked codes for the Kin Two, to enable GSM functions? If this is true, I'll get one.
erlern said:
Can this device work on GSM networks? I am confused as some sites are selling unlocked codes for the Kin Two, to enable GSM functions? If this is true, I'll get one.
Click to expand...
Click to collapse
Nope. It works on CDMA or kinda networks. Has no SIM either.
Just wandering again... what's the requirement on the stated by verizon: "sharp permission".
Cause if i read right, in other thread attempts, sharp was OK if verizon wanted to give it, and verizon is OK if sharp does...
So.. what's (exactly) needed to make verizon give away a rom?
I've been going into Verizon stores in several cities here in South GA the last few days asking about maybe getting a Kin Twom. (I travel around for work). So far EVERY sales person I talked to has told me that I should not get this phone.... That I will not like it and will want to bring it back within a week because it will stop working! Dang!....I would kind of like to have one! Are they just that bad...."really"?
Just FYI stuff mostly. Also I am a 50 year old man, so they probably think I can't figure out how to turn the thing on....lol
When I emailed Verizon about support for bricked phones, their reply was:
At this time,there are no software updates planned for the Kin Twom. Verizon Wireless does not have any control over the software updates because we are not the developers of this device. We simply offer the wireless service to the device.
All devices have a one year manufacture's warranty. If you experience a manufacture's defect within one year (and the phone does not have physical/liquid damage) Verizon Wireless is happy to replace the device free of charge. The "Updating Modem" screen (which has not been listed as a known issue) should not be a concern. Please remember, thousands and thousands of people have this device and only a small amount of people have reported problems.
dezgrz, maybe Verizon was just telling you what you wanted to hear about being willing to release the ROM if Sharp gives the OK. Nobody wants to own up and take accountability on this phone.
Alright, so I called Sharp, rep said they don't support the phone since they just developed the screen and then gave me a number.
1-800-229-1235
www.pcdphones.com
I talked with a tech explaining johnkussack's "updating screen" problem and tech said he never heard/seen that problem before. So then he said that I can send it in for them to look at.
Send broken/bricked phone to
Personal Communications Devices, LLC.
555 Wireless Blvd
Hauppauge, NY 11788
Include a letter with:
Your name
Return Address
Description of the problem with the phone
You pay to ship it to them, and they will pay for shipping it back. The returned guy said it could take up to 2 weeks.
So we have a place for support. Now someone else call and asked about how they restore a bricked phone back to factory functional form and if they can give us the tools to do so. Then ask about releasing the ROM.