Does anyone have these guys contact details. I need to get my XDA2 repaired.
xda2 is the name that o2 sell the humalaya devince under htc who makes the himalaya dont have any repair places anywhere
so seing that your device is an o2 device an o2 shop is a good bet
Try this number mate: phone 08081003427 its the official line for repairs of xda for O2.
XDA Service Centre on 0808 100 3427 or 01603 269901
XDA SERVICE CENTRE
A-NOVO RADIOPHONE UK
VULCAN ROAD NORTH
NORWICH
NR6 6AQ
Hi Guys,
As a new poster let me do a quick intro. Please call me Mac, I use my PDA for work and pleasure and never go anywhere without it. On my 4th PDA now XDAIIi, also have XDAII and Tosh e740. I migrated from the darkside and have a Sony palm in a cupboard somewhere.
I know that HTC have a repair centre in Milton Keynes but I think they only support their partners, O2, Orange etc. It may be worth a call though if you can find the number.
Mac
I don't think you want to help. Bad O2 service.
The service are the famous bad all over the world.
I heard about a lot of bad service of O2 also in Asia Forum.
Slow and not responsible.
do not think to enter asia market if you don't change your repair policy. because your product is so easy broken. Not like Sony. Sony is the best quality I ever know although more expensive, but really satisfied me. Hope sony produce PDA Phone soon.O2 is not as good as I think.Expensive and bad service policy. Why you spend a lot of money for advertisement if your product is so bad.
People won't buy.
----- Original Message -----
From: Taiwan Resistor Corp(Hendrick)
To: Raffaella Hardy
Sent: Monday, September 25, 2006 6:11 PM
Subject: Re: send back to repair
You Must Have the solution. My phone need ambulance. The phone still in warranty period itself.You Know that. Even I had void the sticker, it is because of the policy problem,cause me to do that.
I will be very regret If this phone just dead forever.
Please reply
----- Original Message -----
From: Raffaella Hardy
To: Taiwan Resistor Corp(Hendrick)
Sent: Monday, September 25, 2006 5:47 PM
Subject: RE: send back to repair
If the sticker has been tampered with in anyway which you have already stated it has in the below emails, we are not authorized to carry out a repair.
Apologies again
Raffy Hardy
Anovo Customer Services Representative
O2 Help Desk
(01603) 269924
--------------------------------------------------------------------------------
From: Taiwan Resistor Corp(Hendrick) [mailto:[email protected]]
Sent: 25 September 2006 09:54
To: Raffaella Hardy
Cc: O2 Data Support (UK)
Subject: Re: send back to repair
Hardy
Today I went to HTC Taiwan at taipei hsien bao chiang rd. it is beside Gigabyte building. They said they have no repair procedure and ask me to contact O2 for repair procedure. I need to repair this phone. You can't just let it be there. This is customer voice .Both of you can't help me, what is the feeling of customer do you think?.
Please reply the solution.
Regards
Hendrick
----- Original Message -----
From: Taiwan Resistor Corp(Hendrick)
To: Raffaella Hardy
Cc: O2 Data Support (UK)
Sent: Thursday, September 21, 2006 5:02 PM
Subject: Re: send back to repair
The sticker still exist . it is just a stiker problem ,I can stick it back again, you have the record that the machine is new as the IMEI Number listed.The Imei sticker is only printed by Barcode printer, this is not the main problem.
Any way , I didn't receive any HTC contact number from you. Please , I want the contact person to talk to him directly.
Anyway again, I hope, you can repair , because sticker will not be so mch problem so that you cannpt repair the phone I buy from [email protected]
Hendrick
----- Original Message -----
From: Raffaella Hardy
To: Taiwan Resistor Corp(Hendrick)
Cc: O2 Data Support (UK)
Sent: Thursday, September 21, 2006 4:57 PM
Subject: RE: send back to repair
Hendrick,
Unfortunately as an accredited 02 repair centre we are not authorized to carry out a repair on any phone which has no relevant imei stickers which determines the warranty.
I advise you to contact HTC directly to see if they can be of any further assistance to you, as I explained we will not be able to carry out a repair for you.
Kind Regards
Raffy Hardy
Anovo Customer Services Representative
O2 Help Desk
(01603) 269924
--------------------------------------------------------------------------------
From: Taiwan Resistor Corp(Hendrick) [mailto:[email protected]]
Sent: 21 September 2006 09:40
To: Raffaella Hardy
Cc: O2 Data Support (UK)
Subject: Re: send back to repair
Advise me what will you do, or I will go directly to HTC Taiwan in Hsin dian. It is near my office. I 'm going to Sue them according to O2.
Hendrick
----- Original Message -----
From: Taiwan Resistor Corp(Hendrick)
To: Raffaella Hardy
Cc: O2 Data Support (UK)
Sent: Thursday, September 21, 2006 4:23 PM
Subject: Re: send back to repair
Dear Sir
It is because of your company policy, so I need repair by myself and because of inefficient communication. if from the first HTC have a good repair policy, I don't have to open the machine.Because no one care. HTC don't care, O2(the company which I buy from) also didn't care.Now I can't cannot turn on totally.I think when I upgrading the ROM , the ROM was burn. I'm really dissapointed.
You just have a sit and see my phone dead? Please do some thing, we are communicating now.
Hendrick
----- Original Message -----
From: Raffaella Hardy
To: Taiwan Resistor Corp(Hendrick)
Sent: Thursday, September 21, 2006 4:10 PM
Subject: RE: send back to repair
Hello there,
Unfortunately we wouldn’t be able to carry out a repair on the handset if the imei sticker has been removed from the unit.
It is against our policy to do so.
Apologies for the inconvenience caused.
Raffy Hardy
Anovo Customer Services Representative
O2 Help Desk
(01603) 269924
--------------------------------------------------------------------------------
From: Taiwan Resistor Corp(Hendrick) [mailto:[email protected]]
Sent: 15 September 2006 09:24
To: Raffaella Hardy
Cc: O2 Data Support (UK)
Subject: Re: send back to repair
Dear Hardy
I call belows phone, A girl asked me to send to:
A-Novo Radiophone
Vulcan Road North
Norwich
Norfolk
NR6 6AQ
England
TEL +44 (0) 1603 269906
FAX +44 (0) 1603 269911
Could you confirm with me. Please help as it is very inconvenient to communicate through phone.
My phone is under warranty, but I void the warranty sticker. Please advise for furthers.
Thanks
Hendrick
----- Original Message -----
From: Raffaella Hardy
To: Taiwan Resistor Corp(Hendrick)
Cc: O2 Data Support (UK)
Sent: Friday, September 15, 2006 3:40 PM
Subject: RE: send back to repair
All queries will have to come through to the Call Centre unfortunately I am unable to answer any queries via email as I have stated below.
Please call through between the hours of 8.30 and 5.30
Many thanks
Raffy Hardy
Anovo Customer Services Representative
O2 Help Desk
(01603) 269924
--------------------------------------------------------------------------------
From: Taiwan Resistor Corp(Hendrick) [mailto:[email protected]]
Sent: 15 September 2006 02:27
To: Raffaella Hardy
Cc: O2 Data Support (UK)
Subject: Re: send back to repair
Dear Raffy
Why? Just tell me how to do, I'll send back the Xda mini S , should you need any information, just feel free to tell me. It would be more clear to communicate Via mail.I'll try to call you,today.but still I hope to give me instruction Via email.
Thank you
Hendrick
----- Original Message -----
From: Raffaella Hardy
To: Taiwan Resistor Corp(Hendrick) ; O2 Data Support (UK)
Sent: Thursday, September 14, 2006 3:38 PM
Subject: RE: send back to repair
Unfortunately I cannot respond to any queries via email you will have to call through on: (01603) 269924
Regards
Raffy Hardy
Anovo Customer Services Representative
O2 Help Desk
(01603) 269924
--------------------------------------------------------------------------------
From: Taiwan Resistor Corp(Hendrick) [mailto:[email protected]]
Sent: 14 September 2006 02:34
To: O2 Data Support (UK)
Cc: Raffaella Hardy
Subject: Re: send back to repair
Dear Sir
I'm wrote to address as your instruction as below, but the email address have no response.Could you advise another email?
XDA Service Centre
Anovo Repairs Department
Vulcan Road North
Norwich
Norfolk
UK
NR6 6AQ
Monday to Friday 08:30 - 18:30
Saturday 09:00 - 18:00
Email: [email protected]
Telephone : 00441603269901
----- Original Message -----
From: O2 Data Support (UK)
To: Taiwan Resistor Corp(Hendrick)
Sent: Wednesday, September 13, 2006 11:46 PM
Subject: RE: send back to repair
Hendrick,
Thank you for your email.
If you wish to send a UK sourced Xda device to the repair centre you will need to contact them in either 0808 1003427 (Free Phone number from the UK) or +44 1603 269901. Unfortunately I am not fully coherent with the procedures involved in returning the device, however when you speak to the repair centre they shall be able to advise and assist further.
If you have any further problems, please don’t hesitate to contact us.
Kind Regards
Anthony Watkiss
O2-UK
Customer Technical Support
For information on O2-UK products and services please visit www.o2.co.uk
-----Original Message-----
From: Taiwan Resistor Corp(Hendrick) [mailto:[email protected]]
Sent: 13 September 2006 07:48
To: [email protected]
Cc: O2 Data Support (UK)
Subject: send back to repair
Dear O2 repair center
I have O2 mini S which is in guarantee period, please check below information:
Phone IMEI is: 356383000200519
S/N:HT547EJ08448
P/N: 99HBH047-00 A
Could you advise me how should be the process to send it back to you for repairing.
Awaiting news from you soon
Thank you
Hendrick
=====================================================
This electronic message contains information from O2 which may be privileged or confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient be aware that any disclosure, copying distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the numbers or address above) immediately.
They are going by procedure. Please think this clearly through and set aside your frustration. If you've tampered with your device (Which looks like you did by removing the warranty sticker or IMEI sticker, taking apart your phone, etc) your warranty is voided. Simple as that.
BTW, Sony does make a PDA phone however it runs on Symbian OS. Their newest one is the P990 8)
Anyway, good luck with your phone. What ROM did you try to upgrade to that bricked your unit?
really bad
from the first time I would like to go with procedure. but both O2 and HTC do not want to proceed it because I 'm living in Taiwan. and because of their bad policy communication, I'm stuck, and it makes me have the intention to open the machine see what was wrong. you see my letter. if they have good service I don't have to open the machine and just send it to them, because it is under warranty.
Bad O2 product and service.
By the way, Thanks for the Sony Information.
I would never by O2 product in the rest of my life, I I suggest all of you who see this letter can becareful
I don't want to flame anybody, but seriously. The customer service rep gave you a number to call, at which point you decided to open the phone, which you clearly knew would void your warranty as you have mentioned it before the rep in the above emails.
I work with this kind of thing everyday and it never ceases to amaze me the number of people that are happy to take 'responsibility' for a phone which o2 should fix and then clearly know it will void the warranty.
Why are you contacting O2 UK anyway, surely they are not the provider of your phone in O2 asia as the two companies are completely different and the only thing they share is a brand name. Do you not have a local service centre?
I got to add my .03 cents to this.
First, by flashing a Rom that you got from an unofficial source you knew that you risked bricking your phone.
Second, once you bricked your phone you were impatient and wanted an immediate fix so you opened your phone, removing a sticker and voiding your warranty for a second time.
You did this to yourself.
You, good sir, (poster) are a retard. I'm not even going to waste my time explaining why. People like you give O2 a bad name.
lozzd said:
You, good sir, (poster) are a retard. I'm not even going to waste my time explaining why. People like you give O2 a bad name.
Click to expand...
Click to collapse
I prefer "Three-Tard" because I doubt being tarded twice was enough!!
Bad O2
The O2 pda phone was purchased in UK, only O2 uk can accept the repair procedure. I have contact the local O2 in Taiwan, the can't do anything to help. SOmetimes I think, Why O2 Asia taiwan customer service center exist but it can't help to repair.
You see, no one can fix this phone. O2 uk, o2 asia, HTC, no one accept. If this thing happen to somebody. I think the only way is to fix by himself.
What an unresponsible Branded company I ever met in this world
DO Nottttttttttttttttttttttttt buyyyyyyyyyyyyyyy O2222222222222222222222222.
hendrickwu said:
The O2 pda phone was purchased in UK, only O2 uk can accept the repair procedure. I have contact the local O2 in Taiwan, the can't do anything to help. Sometimes I think, Why O2 Asia taiwan customer service center exist but it can't help to repair.
You see, no one can fix this phone. O2 uk, o2 asia, HTC, no one accept. If this thing happen to somebody. I think the only way is to fix by himself.
What an unresponsible Branded company I ever met in this world
Click to expand...
Click to collapse
Let's see, you voided the warranty first by flashing unsupported Roms and later by removing the IMEI sticker and O2 is the Bad Guy here?
I read the e-mail you posted, why did you refuse to contact O2 UK for return information? Sounds like you are too cheap to call UK from Taiwan and ship your phone back to UK for repair.
To me it makes perfect sense that O2 Asia and O2 UK are two different companies. If you want the convenience of having your phone serviced after you tard it up then by a phone from O2 Asia when you move there.
What an irresponsible user, are you related to Tweker (or did Tweker just move to Taiwan)...
Seriously, if it is a flash problem, why do you want to open up your wizard? it doesn't look like a hardware problem.
Anyway, if my memory is working, I remmeber someone mentioned that format fail means that you messed up your IMEI section of your phone. And the only way of repairing it is to pay http://www.imei-check.co.uk/ to fix it. Hope this help.
The O2 That
if so, I would like to try, but the problem is, after upgrade the ROM, now it can't turn on.
i'm sorry but everyone else is right when you do flash your phone you have to accept the reality of what might go wrong as it did in your case stop flaming O2 its not gonna help you. If anything its just going to annoy and alienate the people on this forum who maybe be able to assist you. Further more if you buy a device in another territory then you must understand that when you get home obtaining service maybe difficult or impossible. If your not prepared to accept the consequences of your actions then you shouldnt have bought the phone in the first place let alone messing about with it. Chalk this one down to experience and go buy your blasted sony phone in Taiwan!
hey guys.i would like to know something.i bought an xperia from UK.i live in slovenia.if something goes wrong,where can i send xperia,and who i need to contact? it is from vodafone.i have everything,except original bill and warranty card,if it was with the phone.seller told me that i just send xperia to warranty repairs,but i am in little doubt that this is so easy.
warranty
My case was cracked so i called SE they told me that i could either go to vodafone (where i bought it) or go to the nearest SE service point. I guess that is what i whould do, go to a SE service point in your city. (call SE to find out where one is near you)
I have a strange problem in my HTC touch regarding message delivery report..
Actually, i was having a MTNL connection few days back, with that connection i was able to get message delivery report on my HTC.
But now i have a Reliance connection, but with this connection i am not getting message delivery report on my HTC. But when i put the reliance SIM on any another phone, i am able to get the message delivery report..
PLzzzzz help...
gargashish0901 said:
I have a strange problem in my HTC touch regarding message delivery report..
Actually, i was having a MTNL connection few days back, with that connection i was able to get message delivery report on my HTC.
But now i have a Reliance connection, but with this connection i am not getting message delivery report on my HTC. But when i put the reliance SIM on any another phone, i am able to get the message delivery report..
PLzzzzz help...
Click to expand...
Click to collapse
Some one plzzz help me on this...
Same problem here...
I get delivery reports whenever I use Vodafone or Aircel sim but don't get any report wen I use Reliance sim.
I do get delivery reports on Reliance sim wen I use it in other phones...
gargashish0901 said:
I have a strange problem in my HTC touch regarding message delivery report..
Actually, i was having a MTNL connection few days back, with that connection i was able to get message delivery report on my HTC.
But now i have a Reliance connection, but with this connection i am not getting message delivery report on my HTC. But when i put the reliance SIM on any another phone, i am able to get the message delivery report..
PLzzzzz help...
Click to expand...
Click to collapse
Some1 please help both of us...
gargashish0901 said:
I have a strange problem in my HTC touch regarding message delivery report..
Actually, i was having a MTNL connection few days back, with that connection i was able to get message delivery report on my HTC.
But now i have a Reliance connection, but with this connection i am not getting message delivery report on my HTC. But when i put the reliance SIM on any another phone, i am able to get the message delivery report..
PLzzzzz help...
Click to expand...
Click to collapse
Is there no one to help us..
Try this:
To always have SMS Delivery Notifications enabled:
HKCU\Software\Microsoft\Inbox\Settings\SMSDeliveryNotify = 1 (DWORD decimal)
To disable them (can still enable per-SMS in SMS settings):
HKCU\Software\Microsoft\Inbox\Settings\SMSDeliveryNotify = 0 (DWORD decimal)
Note that SMS Delivery Notifications are a network provider option, and the recipient may refuse them to be sent out
ahsiang888 said:
Try this:
To always have SMS Delivery Notifications enabled:
HKCU\Software\Microsoft\Inbox\Settings\SMSDeliveryNotify = 1 (DWORD decimal)
To disable them (can still enable per-SMS in SMS settings):
HKCU\Software\Microsoft\Inbox\Settings\SMSDeliveryNotify = 0 (DWORD decimal)
Note that SMS Delivery Notifications are a network provider option, and the recipient may refuse them to be sent out
Click to expand...
Click to collapse
Thanks for ur reply dude.. Bt it doesn't work.. It is already set to 1.. So, give something new idea...
Advance Configuration
Try advance configuration software best for tweaks. just enable develery reports in message menu...no need to go in registery menu and edit!!! Hope this helps Do restart your phone!!!!
hirencj said:
Try advance configuration software best for tweaks. just enable develery reports in message menu...no need to go in registery menu and edit!!! Hope this helps Do restart your phone!!!!
Click to expand...
Click to collapse
Dude it's already enabled.... I think u didn't read my first post.. I said i am getting delivery report with other connection bt not with reliance network.. but i am getting those report on reliance network as well when i put the reliance sim on another fone...
Had a talk with HTC customer care.. they told me that as RELIANCE (GSM) being a new telecom operator and HTC being a windows mobile doesn't support the new telecom operator.. Therefore, it's not possible for me to get delivery report on my HTC. I have to wait for release of windows 6.5. as i am having windows 6.0.. Even when i asked that if there is a fix for it they told a "NO".. Can anybody now tell me if it is possible to get deliver report by altering the registry or so..
Today automatically i started getting delivery report for messages.. hurray...