Related
I have been using the new XDAII for about three weeks or so and already I have experienced over 6 times critical crashes that caused the device to not even be able to restart after reseting. Even more troubling is that even when pressing the on/off button and hard reseting, the problem still cannot be solved. The only way I got around it is by actually removing the battery and letting it sit for a few minutes, put in the battery and then performing the hard reset. Of course, then I lose all data that was previously on the device. Right now, what I do is use the xBackup program to back everything to SD card and just wait for the device to crash. Then ultimately recovering. I can get around, but this is really quite annoying.
I have written to O2 about it and they said something about a radio version 10513A0, and that if this is the version (and it is), then I need to either register (which I did and wait for some upgrade), or send it in to O2 collection point for repairs. I really don't want to send it in because then I would have nothing to use (since its both phone and PDA). I just don't see why O2 could not just simply fork over the upgrade software. Also, I have experienced twice that the device would suddenly no longer be recognized by Activesync (newest version). It would automatically connect as GUEST and nothing could be done about it. No shuting down Activesync and restarting, or rebooting computer or/and xdaII, or even removing and reinstalling Activesync could solve the problem. Again, the only solution I have is to perform the infamous full reset, wipe out the whole xdaII and then everything works again.
Anyway, all of this is really killing me here, just wondering if anyone has experienced this kind of situation and maybe have some advise.
By the way, the Bluespoon Digital seems to work fine with the XDAII although sometimes it does crash and a pairing must be done again, but definitely not like the Jabra 200 problem.
I had the same sort of problems with my first XDA-2 and as time pasee the problems got worse, So i returned it to o2 and got another one, same software and hardware versions, but this time with no real problems
John
XDA II Critical Crash
I have had the exact same problems as you experienced and was about to throw that gadget out the window... but then
Following advice received from an XDA II owner I tried the following:
I hit soft reset each time upon seeing the red text in the lower right corner 5 consecutive times. Then I waited and my XDA II came back to life effectively performing a soft reset rather than having to do a hard reset. Fascinating, let's see whether you have as much success !!!!
Thanks for the tip... I'll try it next time it happens again! However, I'm still wondering about the ROM v 1.06 and that Radio software upgrade. Thanks!
I'm also finding the XDAII needs a hard reset more often than the XDAI (although fewer soft resets). Had to do it twice last night, very annoying. Interesting tip about the soft reset at the boot screen, will give that a try next time.
O2 really should do something about it!
Ya, I totally agree. All this reseting and crashing and recovering is really not acceptable. The product features are definitely good and they did make some improvements, but this kind of quality is a definite downgrade. Even O2 admits that if your radio number is 10513A0 then you should send it in to a collection point for a software upgrade. They also insisted on registering which I did, but I just don't understand why they could not just simply post a downloadable software upgrade or ROM upgrade so that we don't have to be without a device. After all, we are talking about something that is both your PHONE and your PDA.
The ROM upgrade is definately necessary. I sent mine in and after that, no hangs whatsoever. No more hard/soft resets at all either. :lol:
if only it was so easy
I would have sent it in, but since I am traveling and don't live in HK, there is just no way to send it in. Besides, it takes about a week, which means nothing to use during the time. O2 really should be more considerate about this. If this was just a functionality upgrade or a boost in bells and whistles, waiting is reasonable. However, we are talking about crippling disfunctionality in a US$800+ device, they should atleast have the sense to post a fix to solve the problem. I heard something will be released in January, I wonder if this is confirmed. I am really sick of waiting. After all, MDA and T-Mobile supposedly already have something out. If they don't do something soon, I would really reconsider anything from O2 next time.
I have experient the same problem on my XDAII, and after 7 times hardreset during 14 days business trip in USA. I send it back to O2 and wait for the solution(already 1 week pass). And even a hardreset sometime could hardly be reached. You need to try 6-10 times. I think it should be a hardware problem because I acutrally upgrade my rom to a newer one(and not the english version), and after two days, I lost my phone function again. I have faced the same problem on my older PPC phone once(LENOVO ET180) and after I send it back to the vendor, they said the mainboard has failure, need to be replaced. After doing so, it works 6 months without a hardreset. I saw the same issue on PPCSG and PCCW.net, they all send their PDA+Phone back to the service. I think you better do it now as maybe there is no a ROM upgrade could solve the problem.
Goog luck. and if without those issues, it is really a perfect PDA+Phone. I love it. When I faced those ****, the only thing I could think is to buy another XDAII
I've the same problem
I've tried your tip to restart my Mda2 with XDA2 rom, and it works!!!!!!!!!!
Now I'm looking for a new Rom upgrade to change my radio version...
Still I think it's the solution and not to replace the radio hardware...
Cant Trust My XDA II
Well it's now Dec 2004 and I ALSO have the same problem.
I've only had my XDA II a couple of months and already I'm quickly loosing my patience with it!!
It crashes at least TWICE a week causing me major headaches.
If I was abroad and it did this I would be in severe trouble.
I brought this as a business tool and I'm afraid it is to unreliable to place
my trust in...
I have the latest ROM update installed
I can ill afford to send it in because it holds my customer base,
day to day stuff, Navigator and many other stuff I use on a daily basis.
"O2, what can you do for me?"
Topdog38uk, what software have you installed - especially any today plugins?
rgds,
Alex.
sigh... i haven't had such a problem since i bought it..... till i update the new rom from O2 uk site... now i feel like throwing to on the ground lolz. anyway i just installed WM2003 SE upgrade mysterman from the forum and 1 crash so far.... :roll:
These two days, after I have installed some software, my XDA II always hard reset automatically . ANd it is hard to go into the system. It only show the "O2" screen. After many times, I finally can go inside the system, but it easily hang and reboot. It really make me frustrated. Does anyone can help me?
etmanq said:
These two days, after I have installed some software, my XDA II always hard reset automatically . ANd it is hard to go into the system. It only show the "O2" screen. After many times, I finally can go inside the system, but it easily hang and reboot. It really make me frustrated. Does anyone can help me?
Click to expand...
Click to collapse
If you say you installed some software, after a hard-reset the software should be gone!! That's the principle of a hard-reset. So if that is not your case, hard-reset it manually or if that doesn't work it is not just some software, but it is a Rom or Extended Rom!!! But that is up to you, you should know what you installed.
etmanq said:
These two days, after I have installed some software, my XDA II always hard reset automatically . ANd it is hard to go into the system. It only show the "O2" screen. After many times, I finally can go inside the system, but it easily hang and reboot. It really make me frustrated. Does anyone can help me?
Click to expand...
Click to collapse
It happened to me once, the only solution is to flash the rom.
it happened to me as well i send the XDA back to O2 they put me a new rom under waranty.
I also noticed that the radio was not functionning correctly impossible to call or be called nor sending or recieving sms, thus there were a signal.
They repaired it now it works perfectly
I think i cannot send back to O2 now.
Because I bought it in HongKong. But I am in U.S. now.
BTW, How can I flash the ROM?
I even cannot use activesync to connect with my computer~
Thank you!
if you haven't solve the problem try to upgrade it with the new rom upgrade, maybe it will solve your problem
I have a similar problems; have you installed KSE software truefax? :idea:
JGUI|My Phone Profiles Seriously caused that wit my XDA II. I switched to PocketZenPhone and now I have virtually no more resets at all.
Luckly my XDA II can sync after i put it away for serveral day.
And I upgraded and it works again!
But I am so worry about that it will happen again one day...
As weird as it may sound, my prophet is not loading up successfully since this morning. It was working well until last night and for no reason seems to have lost it's way.
I see the Splash screen with the IPL / SPL etc. information and then it proceeds into the blue Windows Mobile Screen (Windows loading screen) and doesn't get any further.
Has anyone faced a similar problem earlier and have a resolution to it. I do not want to Hard Reset my device at the moment.
I had this problem last time but it worked after n soft resets. I'm sure today I have far exceeded that number n in doing a soft reset on my device. Any help is appreciated.
Thanks,
Umesh.
O2 Neo (WM5)
Feasibility of a probable solution
Read this solution on another forum and thought of bringing it up for discussion here.
It said that these PDA phones have backup power source probably as a battery / capacitor to store ROM data in absence of the main battery. In case of situations like mine where the boot sequence is probably hitting a deadlock or some other problem , it might work to drain the back up battery / capacitor completely.
This might force the PDA to look for a fresh boot sequence or default.
Is this a possibility ? Do the senior members / experts here believe or know anything about this. I feel it's worth a discussion, if so.
Thanks,
Umesh.
The probable solution!!!
Hi
I had almost the same problem and I guess you maight have done the same mistake.Have you newly installed any weather forcasting programs which install some plugins into your TODAY SCREEN?If yes,it is the one which is responsible for your failure.(Many of plugin installers in today screen may cause the sme problem)
Hope you can succeed with resolving it.
puzzled
Have you tried start up minus the SD card...?
amiromario said:
Hi
I had almost the same problem and I guess you maight have done the same mistake.Have you newly installed any weather forcasting programs which install some plugins into your TODAY SCREEN?If yes,it is the one which is responsible for your failure.(Many of plugin installers in today screen may cause the sme problem)
Hope you can succeed with resolving it.
Click to expand...
Click to collapse
I did install the HTC Home Plugin but I'm also sure that did not cause the problem cause I had it running great for about 3 weeks now. The last software I tried installing on my device was Merriam-Websters pocket pc dictionary. It had some flash card feature which ran at start up and to my surprise the morning (without restart) before my cell went into the struggling mode. But unless it reloads itself, I cannot do anything about any of the softwares.
How did you resolve the same problem with your device. Did you also have to do hard reset ?
Rivendell63 said:
Have you tried start up minus the SD card...?
Click to expand...
Click to collapse
I have tried with and without the SD Card - that had got my prophet working last time I had this problem but unfortunately, this time not. I even tried pulling it off at different intervals while the cell is stuck in the load mode, but to no luck.
You'd better to...
umesh said:
I did install the HTC Home Plugin but I'm also sure that did not cause the problem cause I had it running great for about 3 weeks now. The last software I tried installing on my device was Merriam-Websters pocket pc dictionary. It had some flash card feature which ran at start up and to my surprise the morning (without restart) before my cell went into the struggling mode. But unless it reloads itself, I cannot do anything about any of the softwares.
How did you resolve the same problem with your device. Did you also have to do hard reset ?
Click to expand...
Click to collapse
Hi
Actually,I installed a POCKET WEATHER, a weather forecasting program which installs some plugins on today sceern.Then my problems with the device(same as your)started to appear.I waited for 2 or three days,but finally I found the solution in removing it from my device.Once I deleted it,my device returned back to its great condition that it had before.I guess, you should ignore and put away those programs which leave a trace in today screen.Don't ask me why(Cause I don't know that much!!! )but I heard about some subsequent problems with your rom's cash, or something.You'd better removing them and I hope they will help you to solve the problem.
I did not have any luck and had to hard reset my device. I had not done it even once since I brought this handset about a year ago and am only glad to have done this now. Just realised how slow my device was working with all the software installs and uninstalls I had experimented with it over the year.
I did loose some data - but in the end a fair trade off.
hard reset keys dont work
Hi! i got the same problem, i installed an updated TouchFlo in my phone, but it hangs at start up, so i tryed to hard reset the phone, BUT my phone is a chinese clone of pharos 3470 / dopod P660 and the hard reset keys dont work (camera + power + reset) i have been trying diferent combinations of keys but i cant find any solution.
does anyone know a possible way to hard reset a phone?
i did it before, but from inside the windows settings and it worked well, but i cant do it with the keys, and i cant get in windows settings when it is stucked at startup
please help!
Hi,
I got my HD2 a week ago.
I got a problem with, because it can shutdown alone (during a call or in application).
The battery can be full.
HD2 don't shutdown when connected via the USB (computer or sector).
And after the shutdown, it does not want start with the button, I need to remove the battery to start again the HD2.
What do you think? Need to replace the battery? The phone?
Rom: 1.48.483.1 (Bouygues Telecom)
Problem exist with stock ROM or with my addon package software
I have completly re-installed the ROM and with no success on this problem.
Regards.
I have the same problem.
Hello,
I've the same problem since some days... It usually happens when the device is in my pocket.
I've to get the craddle off and push the little "hard reset" button with a pen to start the device again.
It's really strange as I have Slide 2 Unlock installed...
Have you been able to solve this problem?
Does any keys combination / shortcut exist to shutdown the HD2?
Thanks for your help!
It used to happen to me too. There is a setting where if not used for around 4 hrs the phone apparently shuts down , or at least it used to shut down for me. Ever since I unticked that box never had any problems.
Will post back if I manage to find the setting.
Edit
Try this.
Start------> Settings-------------> Menu------------> All settings--------->Today---------> Items-----------> Un-check Today timeout.
See if this helps.
Make sure your phone -'s ROM is up to date. ~Ive had to re-install the vodafone rom after my phone kept shutting down and locking up on reciept of an sms text.
Hmmm finally as nothing helped, I send the phone back to the shop where I bought it (PDAPhone.ch)... and they directly send it to HTC customer service in Switzerland.
After only one week, I got my phone back with a fully new mainboard.
And all this for free (bought it 6 months ago)!
THANKS TO PDAPHONE.CH AND HTC, fantastic service!
Hello dear droid pro users, i bought a droid pro from ebay and just received it yesturday (Live in Kazakhstan, central asia). The phone i received reboots every 5-15 minutes with no particular reason. Here's what i tried to do, non of it helped:
1) Factory reset the phone from the phone settings - did not help
2) Hard reset by holding R and M button and swithching the phone on, then going to a reset and erase cache procedure - did not help
3) Updated the software through internet connecting the phone - did not help
3) Swithing between global mode/GSM/CDMA modes - did not help
4) Unmountind SD card and working without SD (maybe SD card was bricked) - did not help
5) Unmounted SIM card and used without network (thought it was conection issue) - did not help
6) Tacked off the battery for 1 hour - did not help
7) Did all procedures step by step done in followind post http://forum.xda-developers.com/showthread.php?t=923552 - did not help
Does anyone know how to solve this problem, or i just thow the phone away Thanks in advance
Try to flash the original firmware using RSD Lite
original firmware megaupload.com/?d=H6ZYY4QE
В личку писать можешь на русском))
I think the initial run of phones was so-so quality wise. I have a reboot problem as well that seems to be linked to either the GPS subsystem and/or the charging subsystem.
Probably call Verizon at some point and ask for a warranty exchange.
One interesting point is that it does not rebbot when it's charging. Could a battery replacement solve this problem? Or it's the phone's power management problem?
I doubt that in this problem to blame the battery. In any case, flashing the device does not hurt. If firmware does not help then the problem is really in the gland.
I blamed the battery too, and found this kind of rare battery from someone else and tasted it... did not help. After several fission ROM'ing and flashing with no results, it's 98% problem of the phone hardware.
i had the same problem with my motorola droid pro verizon ,what i did was i went to verizon and told them about situation they send me another device also pre owned (phone is on warranty) and replaced phone has na issues everything works just fine . no reboots , no power off, no hangs .i tried everything like mentioned i 1st post did not help. i think is a hardware difectived or phone has a virus on it ...
Well you're lucky, I don't have Verizon (Vodafone) in my country
Hello Joeystarr,
did you ever find a solution? I have the same issue here... bought on ebay. Probably some sellers thing ebay is where to sell crap. Very bad.
Is it worth spending time digging and flashing or whatever?
edit: I solved using updated rom. Now locked once a day and that's it...
Thanks!