Database Users

Camera Lens Peeling Off

Has anyone noticed their back camera lens start to peel off? The top of mine pops up ever so slightly and I can push it back down. It'll sit for a while but come up again no matter how long I hold it.
Maybe I could some how heat it up enough to where the glue melts that I can hold it in place. I ordered mine online and really don't want to go through the exchange process. It would be like taking your baby back to the hospital after he's born for another two weeks.

You sure thats just not the protective plastic the a500 comes with ?

No, its certainly that black peice of glass (or plastic) that's over the lens.
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That sucks! Did it just happen or did it get hit or was maybe left in a hot car or something?
I know you don't want to but I think its best to return it.
Sent from my A500 using Tapatalk

I'd like to see a pic.

It isn't the lense that is popping off, it is simply the plastic covering. Mine is popping a bit as well, think I'll crazy glue it down.

Yeah, its not the lens but I wasn't about to put "plastic camera thing is peeling" in the subject lol
Here's a picture
http://www.imgur.com/1BfNZ.jpg
I really want to exchange it. I ordered mine online and picked it up at my local bestbuy store. I called the store and they said I couldn't do exchanges in-store for an online order. Bestbuy.com says differently. I emailed them both hoping to get a definite answer.
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Wow. Discovered today that if I push on the back camera, even the slightest pressure, the camera doesn't work. The camera app shows a big green screen. I'm starting to think that it isn't the glass frame that's off but the whole camera module it self.
Add just a little more pressure and you can see distortion on the display opposite of where the camera is placed. There must not be anything between the camera module and the LCD.

Definitely sound like you got a defective model.
I wouldn't suggest anyone start putting pressure on the camera housing to test. It's not like they were built for anything other than it's normal function and day to day stresses.
agentdax5, return it however you have too. I wouldn't try and fix it or make it any worse. Just package it up and send it back.

Exchanged it today no problem but it looks like this one has the same problem...
Not as bad as before but still. Almost makes me want to return it and wait for a Galaxy Tab 10.1
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I'd take it right back then on the next exchange, open it up in front of them and check.

Thanks for the advice. I should be going back tomorrow. They had 3 left when I went, hope they don't happen to sell them by then.
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A total of 3 exchanges later i finally got one without the lens peeling!
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I guess I was just lucky, no peeling here.

agentdax5 said:
Exchanged it today no problem but it looks like this one has the same problem...
Not as bad as before but still. Almost makes me want to return it and wait for a Galaxy Tab 10.1
Sent from my Droid using XDA App
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My device is in service because of that. When the new one has the same problem, I'm a bit pissed of. In my country this device costs 600$...

Whoever told you that was full of BS
agentdax5 said:
Yeah, its not the lens but I wasn't about to put "plastic camera thing is peeling" in the subject lol
I really want to exchange it. I ordered mine online and picked it up at my local bestbuy store. I called the store and they said I couldn't do exchanges in-store for an online order. Bestbuy.com says differently. I emailed them both hoping to get a definite answer.
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I ordered my A500 online and picked it up at my local Best Buy. When I got it home it had a 1.5 inch crack running across one corner of the screen. I took it back the next morning and they swapped it out (after I convinced them I didn't break it). There was never any question of how I ordered it or if I just came in and picked it up. You should report whoever at that store told you that to the manager, and if it was the manager report it to the home office. Times are tough enough without stupid employees running off customers over BS like that.

I don't have this problem

Tried to apply pressure to the rear and front camera while the photo app was open and no mishaps. As for surface peeling I've not had any such issues and frankly, after inspection, have a hard time seeing how any such problem would be possible.
Sent from my Nexus S 4G using XDA Premium App

mine is identical in the fact that its peeling. i just push it down might get some double sided tape to put it down better. no biggie.

Bulge on the left side of the screen

Does anybody else have this problem? If I run my fingers along the edge of the screen it is flat and slightly below the bevel which is normal. When I get to the left side about a half way down, the screen bulges out a little bit and sits flush with the bevel instead of being a little recessed. I feel like it's gotten worse since i've got the Kindle, mb like the battery is pushing out the screen?
I don't know if I'm accurately describing it. For example, if I run my fingernail from the center of the screen out to the edge, the bevel catches my fingernail except for at that part where the screen is bulging outwards on the left side middle ways down.

Mine does the same thing. I think that the adhesive is malfunctioning. I'm taking mine back to Target on Friday.
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I think mine has the same issue but I couldn't notice it until I tried looking for it.
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I never noticed it before but if I feel for it it's there. You can see it if you sight down the left edge with one eye. Very minor but I wonder if we are all going to start experience the "fire swell" in the future

Dammit!!! Mine does it too. Wasn't a problem until I looked for it!

I noticed mine like a month ago. It has slowly been getting worse. I bought the day it was released. I wonder if this is an issue with just the first released Fires or not. For those of you that just noticed, when did you purchase your KF?
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Yeah, my kindle fire faces the same error.

Mine has it too, but doesn't seem like something to worry about.
The screen doesn't get hot in that area so I don't think it will eventually break out or something. It's a manufacturing defect.

Ok so I'm not alone. I wonder if I should get an exchange, I have a lot of dust on the top left hand corner too probably getting in from the speaker.

none here, got my kf for christmas from someone who probably bought it in early-mid december from amazon.com.

greenskeeper805 said:
I noticed mine like a month ago. It has slowly been getting worse. I bought the day it was released. I wonder if this is an issue with just the first released Fires or not. For those of you that just noticed, when did you purchase your KF?
Sent from my Kindle Fire using xda premium
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Got mine mid to late January @ BB. What it's the warranty on this thing?

Nexus 7 just showed up from Google Play Aug31, left side of the screen is separating.

I hadn't even heard of this problem and didn't notice it until a couple hours after I had been playing with the device while I was searching in frustration how to get the drivers to root on Windows 8.
Good thing I never figured it out before I noticed the left side of the glass was sticking up just a tiny bit on my brand new Nexus 7. It's still stock If I want to return it. I can push down and hold the middle part of the left side of the screen for a few seconds and it seems to stay down for a few minutes but eventually keeps popping back up just slightly. I've searched and seen videos on youtube where some go to extreme measures of pulling the device apart and tightening screws or clamping it together for hours while leaving it playing HD movies until the battery dies and other methods way beyond those.
Do I I just try and put this flaw out of my mind and be grateful I didn't get a device like some other threads I've found (dead pixels, dead touch zones, brightness issues, etc.) or do I complain to Google ASAP and ask for a replacement while it's still new?
Will they send me out a new device first and then make me ship this unit back or vice versa?

LaTropa64 said:
I hadn't even heard of this problem and didn't notice it until a couple hours after I had been playing with the device while I was searching in frustration how to get the drivers to root on Windows 8.
Good thing I never figured it out before I noticed the left side of the glass was sticking up just a tiny bit on my brand new Nexus 7. It's still stock If I want to return it. I can push down and hold the middle part of the left side of the screen for a few seconds and it seems to stay down for a few minutes but eventually keeps popping back up just slightly. I've searched and seen videos on youtube where some go to extreme measures of pulling the device apart and tightening screws or clamping it together for hours while leaving it playing HD movies until the battery dies and other methods way beyond those.
Do I I just try and put this flaw out of my mind and be grateful I didn't get a device like some other threads I've found (dead pixels, dead touch zones, brightness issues, etc.) or do I complain to Google ASAP and ask for a replacement while it's still new?
Will they send me out a new device first and then make me ship this unit back or vice versa?
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I have the exact same problem, the left side is coming out a tiny bit. when using it i cant notice it, but when i look from the side i can notice it, but its only a tiny bit. im keeping mine, i have no problems whatsoever with mine (apart from that)

I notice it all the time now that I'm aware of it. After playing with the tablet all night, it's like a tick now to check if the left side is staying down or not.
I realize this is a budget device and form factor may not have been a priority but, after choosing the 16gb version, taxes and shipping, I spent over $280 on the Nexus 7. It's not a $199 tablet.
I want to try another one but maybe only if Google Play's return policy is on the same level as Amazon where they would 2nd day air you a duplicate product with a return label. So you would have a new device before you give up the old one and wait for who knows how long for it to be serviced and returned... not to mention if you are on the hook for return shipping costs.

Send it back and hope you get one from the new batch.
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05GT said:
Send it back and hope you get one from the new batch.
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Ordering just a week ago I would have thought I got the latest batch. In my googling though it looks like there is a newer version than what UPS dropped off at my door on 2012-08-31.I believe the relevant info is the SSN on my box an it is C70*
If I had bought this at a brick and morder, I would take it back and exchange it today. Since I didn't and I'm at the mercy of Google and the 3rd party call centers they've hired to handle this kind of think, I'm not sure what I should do.

LaTropa64 said:
I want to try another one but maybe only if Google Play's return policy is on the same level as Amazon where they would 2nd day air you a duplicate product with a return label. So you would have a new device before you give up the old one and wait for who knows how long for it to be serviced and returned... not to mention if you are on the hook for return shipping costs.
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They email you the return label and RMA form to print out and let you order a free replacement (actually they place a $250 preauth charge on your card that should disappear after a few days)
You get 21 days to send back the defective unit, but the new one should arrive before then.
Sent from my Nexus 7 using Tapatalk 2

C80 has the same issue, took a C70 back yesterday pick up a new one today C80 & straight out of the box its there. I did read that by asking the back off and nipping up the screws on the LH side sorts the issue although I'm yet to try that fix.
Sent from my Nexus 7 using xda app-developers app

LaTropa64 said:
I hadn't even heard of this problem and didn't notice it until a couple hours after I had been playing with the device while I was searching in frustration how to get the drivers to root on Windows 8.
Good thing I never figured it out before I noticed the left side of the glass was sticking up just a tiny bit on my brand new Nexus 7. It's still stock If I want to return it. I can push down and hold the middle part of the left side of the screen for a few seconds and it seems to stay down for a few minutes but eventually keeps popping back up just slightly. I've searched and seen videos on youtube where some go to extreme measures of pulling the device apart and tightening screws or clamping it together for hours while leaving it playing HD movies until the battery dies and other methods way beyond those.
Do I I just try and put this flaw out of my mind and be grateful I didn't get a device like some other threads I've found (dead pixels, dead touch zones, brightness issues, etc.) or do I complain to Google ASAP and ask for a replacement while it's still new?
Will they send me out a new device first and then make me ship this unit back or vice versa?
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Click to collapse
Pop the back off, loosen the screws on the left side then hold the edge tight while you tighten the screws and it should take care of the separation.

alferret said:
C80 has the same issue, took a C70 back yesterday pick up a new one today C80 & straight out of the box its there. I did read that by asking the back off and nipping up the screws on the LH side sorts the issue although I'm yet to try that fix.
Sent from my Nexus 7 using xda app-developers app
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I also ended up with a C8 with lift on the left side, new batch doesn't resolve the issue at all, still luck of the draw whether you will get one that has issues or not.
airmaxx23 said:
Pop the back off, loosen the screws on the left side then hold the edge tight while you tighten the screws and it should take care of the separation.
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This might work but doesn't help everybody, mine was lifting again after a little bit.

NeoMagus said:
This might work but doesn't help everybody, mine was lifting again after a little bit.
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It isn't to fix screen lift, it's to fix the separation between the bezel and the edge of the screen.

airmaxx23 said:
It isn't to fix screen lift, it's to fix the separation between the bezel and the edge of the screen.
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Seperation/ screen lift, is the same thing. Look at the link I posted, you can see my bezel and edge of the screen separating. If it worked for you, thats awesome like I said it worked on one of mine for a little before seperating again. It isn't a permanent fix for everyone

I hate hearing that "this is a budget device so it's just something you have to deal with." We paid $200-250 for a tablet. Not $200-250 for a tablet with the left side of the screen popping up above the bezel. The lower price point doesn't disqualify us from from returning one unit to get one that isn't defective. You are well within your rights to do so if it bothers you.

Send it back and get a replacement
Sent from my Nexus 7 using Tapatalk 2

ManBearPig618 said:
I hate hearing that "this is a budget device so it's just something you have to deal with." We paid $200-250 for a tablet. Not $200-250 for a tablet with the left side of the screen popping up above the bezel. The lower price point doesn't disqualify us from from returning one unit to get one that isn't defective. You are well within your rights to do so if it bothers you.
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Quoted for the absolute truth. :good::good::good::good::good::good:

Wow isn't this like the one thousand thread about screen separation?
Sent from my SPH-L710 using xda premium

I have the same problem. C80...
BUT:
I really don't think that thigthening those screws or adding the missing ones is a good choice here.
If you consider that Asus leaves those screws out of the device on purpose than there can only be one reason:
To me it looks like the display is to big for the frame it might just be 0.1mm or less.
Leaving the screws out will then avoid to add pressure on the display due to pushing it into the too small frame.
That could be the reason that not every device in a batch is bad. They just have a couple of bad positions at molding where they get too tiny frames, the others are OK.
...my 2 cents...
I will keep sending mine back until I get one without missing screws.
Edit: or the two outer screws are too close together. This would even make more sense.

I have exactly the same problem with my Nexus 7. It's an C80. Otherwise the tablet just works perfect.
Is it possible that the screen can break in the future because of that separation? Had someone recognized that the gap got bigger at the C80?
Thanks for your answers.

I'd say if you don't push it down/flex the glass you will be fine.

Yes it is and it is ot covered by the warranty if the screen cracks. Ask for replacement
Sent from my Nexus 7 using Tapatalk

Just got a new one ordered. Screen issue and the WiFi is messed up. Not sure if I messed it up but the wife's n7 gets way more signal. I got a c60 from Ireland.

Hardware revision and warranty?

Hello guys,
I just went over my 14 day RMA period a few days ago.
However right now I want to exchange my device using the 1 year warranty primarily because the rattle has gotten worse. If I put my phone up to my ear or move it down the person sitting next to me can hear the rattle.
Secondly I put my phone in my jean pocket and one of the metal jean buttons put a deep scratch on it you can see that sucker a mile away! So much for gorilla glass!
Anyway my question is I have rev 11 which it looks like lg didn't mitigate the rattle or the mic static noise issue. Should I do the warranty now or wait till rev 12 is out? Also would they simply take my phone apart fix whatever is needed and send it back, meaning my pacific ocean trench deep scratch will stay? Or will they give me another device (note I'm over 14 day exchange period)? Also anyone have any idea when these flaws will be fixed?
Thanks
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_ice_ said:
Hello guys,
I just went over my 14 day RMA period a few days ago.
However right now I want to exchange my device using the 1 year warranty primarily because the rattle has gotten worse. If I put my phone up to my ear or move it down the person sitting next to me can hear the rattle.
Secondly I put my phone in my jean pocket and one of the metal jean buttons put a deep scratch on it you can see that sucker a mile away! So much for gorilla glass!
Anyway my question is I have rev 11 which it looks like lg didn't mitigate the rattle or the mic static noise issue. Should I do the warranty now or wait till rev 12 is out? Also would they simply take my phone apart fix whatever is needed and send it back, meaning my pacific ocean trench deep scratch will stay? Or will they give me another device (note I'm over 14 day exchange period)? Also anyone have any idea when these flaws will be fixed?
Thanks
Sent from my Nexus 4 using xda app-developers app
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Revision versions are largely meaningless, and users bickering over something as trivial as that is pretty pointless as well. LG will almost definitely not give you a new phone as it is functioning as intended. They will certainly not fix a scratched screen as it was your fault not theirs. If anything, they might get rid of the rattle and send it back to you as it is.

There are metal buttons in the inside of your pocket? Sounds like another weak excuse to me.
Sent from my Nexus 4 using xda app-developers app

The 14 day window is a return window, not RMA. You can RMA and exchange just about anytime for warranty purposes. The rattle might be a warranty issue but the scratch will not be. I think however they'd just ship you another device while fixing your broken one which someone will then get later (after they replace the scratch also however).

abufaka said:
There are metal buttons in the inside of your pocket? Sounds like another weak excuse to me.
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Really, have you seen the RMA thread? People are doing exchanges even for the slightest problems. Hell I have screen bleed, yellow screen, data drops in stock rom and 4 hours of battery life and I'm not complaining nor did I send my phone back 6 times for such purposes. I'm not making excuses for those because all of them can be fixed using kernels, application combinations or software updates (except the screen bleed which doesn't bother me at all)
Sent from my Nexus 4 using xda app-developers app

I called for an RMA around a month after having my device. I had noticed pretty substantial light bleed although I was willing to let it slide. Then I got a big scratch on the back like you, and decided to call them and take issue with the light bleed. They ship you a replacement whilst putting a hold for the cost on your credit card. Once you receive the replacement you are to ship your old phone back.
I'm hoping they don't try and charge me for the scratch although some other thread on here said they expect general wear and tear such as minor dings and scratches. If the way in which they handled everything else with this launch is any indication then I doubt they will give me any trouble for this. They probably won't even be able to tell that it was mine when they receive it lol.
Anyways I'm still waiting on the RMA to ship out but I am expecting things to go smoothly. I've ordered a screen protector for the reverse side. Can't mess up that delicious oleographic coating on the front with a screen but the back scratches more easily, plus the added friction from a rubber screen will stop it from sliding all over the place.

Ordered Chaos said:
I called for an RMA around a month after having my device. I had noticed pretty substantial light bleed although I was willing to let it slide. Then I got a big scratch on the back like you, and decided to call them and take issue with the light bleed. They ship you a replacement whilst putting a hold for the cost on your credit card. Once you receive the replacement you are to ship your old phone back.
I'm hoping they don't try and charge me for the scratch although some other thread on here said they expect general wear and tear such as minor dings and scratches. If the way in which they handled everything else with this launch is any indication then I doubt they will give me any trouble for this. They probably won't even be able to tell that it was mine when they receive it lol.
Anyways I'm still waiting on the RMA to ship out but I am expecting things to go smoothly. I've ordered a screen protector for the reverse side. Can't mess up that delicious oleographic coating on the front with a screen but the back scratches more easily, plus the added friction from a rubber screen will stop it from sliding all over the place.
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Yep Im actually ordering my RMA tonight they sent me a link. Hopefully the new one doesn't have the rattle and static. Again it was LG's fault they made a phone with improper shielding and loose parts, so they can't deny anything. To all those bashing me I hope you understand this isn't because of a minor scratch- sure who wouldn't love a new phone. However the issues that my phone already had really pushed me towards getting a replacement. Sure I would love my scratch to be gone, but having a phone with out broken parts and a bad mic would be better. Please do not reply to this thread if you are gonna bash me. Thanks. Also to those that gave me good info. I appreciate it!
Sent from my Nexus 4 using xda app-developers app

How do you identify the hardware revision? I RMA'd one where the buzzing was horrible, and hoping I get a rev 12. Not sure what rev this one is either.

AAhrens said:
How do you identify the hardware revision? I RMA'd one where the buzzing was horrible, and hoping I get a rev 12. Not sure what rev this one is either.
Click to expand...
Click to collapse
go into bootloader mode. google on how to get there.
it says what rev it is.

AAhrens said:
How do you identify the hardware revision? I RMA'd one where the buzzing was horrible, and hoping I get a rev 12. Not sure what rev this one is either.
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Click to collapse
Volume up+ power button and you should be able to see the rev. Rev_12 is non existent rev_11 is the latest you will get.
Anyways my second RMA is near perfect.
No mic static
Rattling is minimal
And the screen is great, yellowing went away I do have a nominal binned CPU but it really doesn't phase me since I do not tweak voltage settings anyway.
Sent from my Nexus 4 using xda app-developers app

Thanks guys. Appears I have rev 11. It was volume down + power button by the way. My new RMA replacement should be in next week, hopefully it has fixed the speaker popping/static. That's about the only issue I have, btu drives me nuts when I'm using it as a phone.

[Q] Back glass completely broken - but it has not falled :| - warranty?

Hi guys.
This morning I woke up as every other morning and did my breakfast on a glass table.
I always gently put the N4 on the glass table, with the bottom speaker just slightly out of the table's surface for being able to hear its sounds...I'm sure you know what I mean!
Fact is that this simple, standard and fair operation completely broke the back glass of the phone. I didn't even understand at first what all that creaky sounds were...then I felt like much dust was under the phone, but it was its back in millions of little parts. I posted a photo on G+ here https://plus.google.com/u/0/104235829819528805196/posts/dgbDjvAtGjM
Now...as I ask there...do you think warranty will cover this? It's a big hassle because I live in Italy and I bought it in an online shop in Germany with a re-shipment from there just because, as you know, the device wasn't much available elsewhere back in January (it's not available here in Italy even today). Do you think I take a risk if I send it back, like the device coming to LG and they refusing to repair it, so I just burnt lot of money of shipments and repair service for no reason? I see I could buy a replacement back for around 60 EUR but I will void the warranty opening it...and seeing how fragile it is....who knows what happens in the next 19 months....
In short, I need some advice

I'm not sure about warranty in Europe, so I'm not going to touch on that, however that break was caused by rapid temperature change, like if you run hot water on an iced over windshield on your car
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mrmidnight said:
however that break was caused by rapid temperature change, like if you run hot water on an iced over windshield on your car
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This makes sense. The glass table is particularly cold at the touch, and thick. Even if I could also note that the phone was previously just in my bedroom at ambient temperature and no sun was on it, so, well, if the back of the phone was made of -some- part of simil-glass too, it was somehow cold too!

If you look close, the pattern comes from the camera, which doesn't sit flush, my guess is heat off the battery "vents" there, it was warm there, touched cold glass, and shattered
Sent from my Galaxy Nexus using xda app-developers app

That looks pretty cool. I would give google a call, but if anything you can always hide it with a skin.

mrmidnight said:
If you look close, the pattern comes from the camera, which doesn't sit flush, my guess is heat off the battery "vents" there, it was warm there, touched cold glass, and shattered
Sent from my Galaxy Nexus using xda app-developers app
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Thinking more about it, I remember I had just detached the phone from charge. But something weird happened! When I woke up, and the phone was still under charge from the night, I noticed the battery was still at 99% and charging, after 7/9 hours!!! I just let it complete the charge to 100% before detaching it. It could be it was particularly how and I did not notice it....

won't lie, that is by far the prettiest cracked back i've ever seen for a n4. hahaha

@ErgMeglio Well, you weren't dancing on it, so I'd say Google and/or LG would cover it with an International Warranty. I'm no lawyer, and bought mine through Google Play ... So I'd simply go back to them for a repair.
Sent from my Nexus 4 using Tapatalk 2

I've sent it under warranty after so many headaches with the shop.
Now I am awaiting for their investigation to know if they are going to cover it as they should.. imho...
Cross your fingers for me please
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