Database Users

Who isn't going to RMA due to screen raise?

Who isn't going to send their nexus 7 in for exchange / repair ? I would probably have never noticed the screen issue if I wasnt reading the defect threads. I bet if you look hard enough you can find something wrong with anything. Right now the only issue is a slight raise on the left side on mine. There is no light bleed and no dead pixels or ghosting. I feel if I sent mine in and waited for however long it takes I'll get one back where the screen raise is fine and have a new issue like light bleed and dead pixels...
Thoughts?
Sent from my Galaxy Nexus using my mind.

x4sper said:
Thoughts?
Click to expand...
Click to collapse
Have you checked your screws?
http://forum.xda-developers.com/showthread.php?t=1781237

Yes many have concluded it as a temporary fix
Sent from my Galaxy Nexus using my mind.

Lol how do people find this stuff mines is barely raised on the left side not bad enough for me to take apart and tighten the screws.
I'm not doing an exchange I love this thing and not ready to part.
Sent from my Nexus 7 using Tapatalk 2

I checked my screws and found that they were loose and tightened them up, screen still barely sits above but solved the creak. I have 3 more weeks to tinker with it, my Gamestop said i can return it once the next batch comes in but if this fixed it i won't exchange it.

Yeah I'm not planning on returning it either. I have seen some videos that have a MAJOR raise on the screen. Mine is just a little bit and can easily be pushed back down if I want to. Other than that the tablet is perfect and I don't want to send it back and maybe get one with more dead pixels (only noticed one but et normal viewing distance I can't see its there) or ghosting or something else.
I do recommend you keep an eye on it and make sure not doesn't get any worse. I doubt it will, however I will be exchanging it if it does.
Sent from my Nexus 7

I think everyone's expectations for a $200 dollar tablet are too high.
I am perfectly happy with mine. I have a little screen raise, but haven't noticed any creaks. I will use it until something significantly better comes out, then i'll spend another 200 to upgrade it.
Phones with comparable specs (albeit a smaller screen) are in the ~$400 range (gnex).

Mine was fine for the first 5 days, but has now started to lift. It sounds like double-sided tape coming unstuck. It's only raised about 0.5mm above the frame on the left hand side though, so I don't intend to return it unless it gets a lot worse, or it begins to affect other things (e.g. dust getting in, or digitiser playing up).
May yet return mine for ghosting, though doing a full discharge of the battery MAY have cured that issue (fingers crossed).

Why can't I get through Googles own support site to do a rma on my Google device? Wtf

Because everyone and there mother has flooded them for RMAs :/
Sent from my Galaxy Nexus using my mind.

Im thinking about sending my nexus 7 because of a yellowish tint on one of the corners when viewing pure black. But I am afraid of getting one with worse issues like the raised bezel or dead pixels.
Sent from my HTC Sensation using xda premium

If I only had the slight screen rise I would probably keep it, but I have a creak on the right that is loud and driving me nuts. Sadly, everything else seems perfect - hopefully my next one will be truly flawless...

I'm not. My Nexus 7 looks very well made, and in perfect shape. I've had it for 24 hours.

Is their support 24 hours? I've been busy and finally called. I've been on hold for about 10 minutes and it seems like they're open...
Yea I wasn't going to originally but after the screwdriver fix did nothing, and its basically like a creaky teeter totter on the left and right sides, I decided I should probably RMA. I love the tablet tho. I've used it A LOT since it arrived. It's amazing.

I have a very slight screen raise issue and I have requested to get a replacement, and depending on the condition of the replacement I'll either keep the new 1 or keep the old 1.

AaronDC19 said:
I have a very slight screen raise issue and I have requested to get a replacement, and depending on the condition of the replacement I'll either keep the new 1 or keep the old 1.
Click to expand...
Click to collapse
You can do that? I just figured Google would force you to ship the first one back, even if the second one was worse...

Keeping mine, no reason to return for such a silly non issue. Doesn't effect the use of the tablet at all.
Sent from my Nexus 7 using Tapatalk 2

x4sper said:
Who isn't going to send their nexus 7 in for exchange / repair ? I would probably have never noticed the screen issue if I wasnt reading the defect threads. I bet if you look hard enough you can find something wrong with anything. Right now the only issue is a slight raise on the left side on mine. There is no light bleed and no dead pixels or ghosting. I feel if I sent mine in and waited for however long it takes I'll get one back where the screen raise is fine and have a new issue like light bleed and dead pixels...
Thoughts?
Sent from my Galaxy Nexus using my mind.
Click to expand...
Click to collapse
Me, because both of my Nexus 7s are free of this, or any defects.

Same here. My left side of the screen sticks up a tiny bit, I'm waiting for a replacement but if the next one is worse ill just keep this one and try the washer fix or live with it. I still think it's a great tablet, especially for the price. I'll take this over an ipad costing hundreds more any day.
Sent from my Nexus 7 using xda app-developers app

Is it safe to buy a nexus 7 yet ?

I had one with screen raise ... otherwise great. I don't want the hassle of endless refund cycles.
So, for new (or recent) orders from the Play store which I am assuming is the fastest clearing channel... do they still have the screen lift problem.
i.e. has the hardware been rev'd yet ? Anyone with a recent delivery know....

I just got my replacement today. I don't want to speak too soon but it's been out of the box for about 2 hrs and hey it looks fine right now. I'm gonna charge it and use it a little and see if anything pops up so to say and I'll update later tonight.
Edit: I wish there was a way to tell the hardware revision if there is one at all. I might crack these both open before I send my other one back and see if I can spot any differences.

I don't consider the screen lift an issue so I would have to say you have been good since day one. Other than that I haven't heard anything on "New batches" being released.

miketoasty said:
I don't consider the screen lift an issue so I would have to say you have been good since day one. Other than that I haven't heard anything on "New batches" being released.
Click to expand...
Click to collapse
Not sure how its NOT and issue. Considering if the screen lifts to much the tablet wont work correctly. That being said I have got my replacement and I have a feeling its going to do the same thing. If you look down the sides of the tablet you will notice where the glass doesnt connect to the case. Thats where the screen is going to lift and the way this one looks its going to be just a matter of time before the screen lifts.

TokesKB said:
Not sure how its NOT and issue. Considering if the screen lifts to much the tablet wont work correctly. That being said I have got my replacement and I have a feeling its going to do the same thing. If you look down the sides of the tablet you will notice where the glass doesnt connect to the case. Thats where the screen is going to lift and the way this one looks its going to be just a matter of time before the screen lifts.
Click to expand...
Click to collapse
I have had the screen lift since day one and have no issues since. Don't understand how a slim screen lift is going to bork the device.

Got my second unit Wednesday. It has screen lift as well.
I would definitely advise against buying retail, but I think Google can be trusted. I'm just going to hold onto this defective one for a month or two. Then I'll ask for a replacement.
No regrets, although I was pretty miffed about opening a new one with the same flaw when it happened.

miketoasty said:
I have had the screen lift since day one and have no issues since. Don't understand how a slim screen lift is going to bork the device.
Click to expand...
Click to collapse
Did I say it would bork the device....no. If you want to use it with the screen lift good for you.

Mine has a tiny irrelevant bulge...should I return it guys oh noes it isn't perfect ;(
Sent from my Nexus 7 using xda app-developers app

Guys... we are getting off topic. The question is not whether the screen lift is an issue to some (and not others).. but when will the hardware be rev'd so that the screen is flat.
a) Never (not considered an issue).
b) Soon - but still not yet shipping.
c) New ones are now coming in with flush screens.
Not gonna make this a poll.
Just want to know if those who have taken recent delivery have got flush screens....

tribestros said:
Mine has a tiny irrelevant bulge...should I return it guys oh noes it isn't perfect ;(
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
i got a cherry 87 buick I would like to sell you
Maybe your right, my touchscreen stopped working after use and the screen lift. I guess I should have kept it

I bought mine retail from Office Depot on 7/17 and haven't had a single problem with it.

In the UK I'm waiting until they physically have them in the stores. Right now it tends to be buy online and pick up in store a couple of days later. I got one last Friday from Tesco Direct and it had the screen-lift (this IS a fault) so took it straight back. I'd rather be taking back and getting a replacement straight away rather than waiting 2-3 days...or 10 days and counting with the crappy service offered by Google

charco83 said:
In the UK I'm waiting until they physically have them in the stores. Right now it tends to be buy online and pick up in store a couple of days later. I got one last Friday from Tesco Direct and it had the screen-lift (this IS a fault) so took it straight back. I'd rather be taking back and getting a replacement straight away rather than waiting 2-3 days...or 10 days and counting with the crappy service offered by Google
Click to expand...
Click to collapse
Careful with buying in store. It may not be considered a fault (for the reasons expressed elsewhere in this thread) and if you do not have UK DSR law then you may not be able (allowed) to make a return. I wouldn't fancy my chances in CPW or Currys of doing a return if the device is functioning (but just not quite flush).

Most UK retailers allow you to return for simply not liking the product. In Tesco the guy told me it didn't matter if it was faulty as it was within their X days return. They'll be selling them in store in a couple of weeks apparently.
tribestos, fail to see how OCD relates to finding a fault on a piece of hardware. It's not like people are obsessively looking for faults. The screen isn't supposed to lift but it does. That's a design flaw.

So somebody must be taking the hit for all the returns... is it the retailer or do they just return the units back to the manufacturer and not pay for the duff ones ?

deaglecat said:
Guys... we are getting off topic. The question is not whether the screen lift is an issue to some (and not others).. but when will the hardware be rev'd so that the screen is flat.
a) Never (not considered an issue).
b) Soon - but still not yet shipping.
c) New ones are now coming in with flush screens.
Not gonna make this a poll.
Just want to know if those who have taken recent delivery have got flush screens....
Click to expand...
Click to collapse
The replacement 7s poll has gotten sunnier, although people are voting prematurely. Also, it's not public, but I don't think many would tamper with it.
Although I have not seen a unit without this defect, there are at least a few posters there who should know exactly what to look for and haven't found any separation in their replacement whatsoever. That's a good sign, and that poll was pretty ugly last Wednesday, so the vast majority of respondents since then have been ticking perfect.
As for when this flaw will be officially dealt with, probably never. But don't hold that against Google. They can make right by rooting out the manufacturing flaw and dealing with unsatisfied customers on an individual basis. No need for any headlines.

Got my first Nexus 7 on the 17th. I was somewhat unhappy with how washed out the colors were. Also when I play a video the screen gets even more washed out for a short period of time. Generally just looks unsatisfactory. Also I have a row of pixels that sometimes flickers.
On the 24th I got my replacement Nexus 7. It was also washed out looking, had the same video playback issue. And the glass was raise on the left side if I held it there the screen would distort slightly.
I called Google today to get a feel on if I should try a second replacement or get a refund. The lady at Google said that Google has the new batch in now and says it has fixed the issues the first batch had with raised glass, pixel issues, and color quality.
So I'm doing a second RMA now. She's even letting me RMA the second device while I still have my first device (was worried I'd need to send that back before starting the second RMA).

Ravynmagi said:
Got my first Nexus 7 on the 17th. I was somewhat unhappy with how washed out the colors were. Also when I play a video the screen gets even more washed out for a short period of time. Generally just looks unsatisfactory. Also I have a row of pixels that sometimes flickers.
On the 24th I got my replacement Nexus 7. It was also washed out looking, had the same video playback issue. And the glass was raise on the left side if I held it there the screen would distort slightly.
I called Google today to get a feel on if I should try a second replacement or get a refund. The lady at Google said that Google has the new batch in now and says it has fixed the issues the first batch had with raised glass, pixel issues, and color quality.
So I'm doing a second RMA now. She's even letting me RMA the second device while I still have my first device (was worried I'd need to send that back before starting the second RMA).
Click to expand...
Click to collapse
Wow that is brilliant news... assuming that the CS adviser was being honest.

tribestros said:
Mine has a tiny irrelevant bulge...should I return it guys oh noes it isn't perfect ;(
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
You have that choice. But when I spend my money on something I expect it to be built w/o flaws. Hope the glass dont fall out on you when the screws get to lose! Oh you wont care tho it will still be irrelevant right?

deaglecat said:
Wow that is brilliant news... assuming that the CS adviser was being honest.
Click to expand...
Click to collapse
Yeah, I hope she wasn't blowing smoke up my butt. That happens too. But I figure with the 16GB Nexus 7 suddenly returning to the Play store and the CS telling me this, it's hopefully correct.

Nexus 7 just showed up from Google Play Aug31, left side of the screen is separating.

I hadn't even heard of this problem and didn't notice it until a couple hours after I had been playing with the device while I was searching in frustration how to get the drivers to root on Windows 8.
Good thing I never figured it out before I noticed the left side of the glass was sticking up just a tiny bit on my brand new Nexus 7. It's still stock If I want to return it. I can push down and hold the middle part of the left side of the screen for a few seconds and it seems to stay down for a few minutes but eventually keeps popping back up just slightly. I've searched and seen videos on youtube where some go to extreme measures of pulling the device apart and tightening screws or clamping it together for hours while leaving it playing HD movies until the battery dies and other methods way beyond those.
Do I I just try and put this flaw out of my mind and be grateful I didn't get a device like some other threads I've found (dead pixels, dead touch zones, brightness issues, etc.) or do I complain to Google ASAP and ask for a replacement while it's still new?
Will they send me out a new device first and then make me ship this unit back or vice versa?

LaTropa64 said:
I hadn't even heard of this problem and didn't notice it until a couple hours after I had been playing with the device while I was searching in frustration how to get the drivers to root on Windows 8.
Good thing I never figured it out before I noticed the left side of the glass was sticking up just a tiny bit on my brand new Nexus 7. It's still stock If I want to return it. I can push down and hold the middle part of the left side of the screen for a few seconds and it seems to stay down for a few minutes but eventually keeps popping back up just slightly. I've searched and seen videos on youtube where some go to extreme measures of pulling the device apart and tightening screws or clamping it together for hours while leaving it playing HD movies until the battery dies and other methods way beyond those.
Do I I just try and put this flaw out of my mind and be grateful I didn't get a device like some other threads I've found (dead pixels, dead touch zones, brightness issues, etc.) or do I complain to Google ASAP and ask for a replacement while it's still new?
Will they send me out a new device first and then make me ship this unit back or vice versa?
Click to expand...
Click to collapse
I have the exact same problem, the left side is coming out a tiny bit. when using it i cant notice it, but when i look from the side i can notice it, but its only a tiny bit. im keeping mine, i have no problems whatsoever with mine (apart from that)

I notice it all the time now that I'm aware of it. After playing with the tablet all night, it's like a tick now to check if the left side is staying down or not.
I realize this is a budget device and form factor may not have been a priority but, after choosing the 16gb version, taxes and shipping, I spent over $280 on the Nexus 7. It's not a $199 tablet.
I want to try another one but maybe only if Google Play's return policy is on the same level as Amazon where they would 2nd day air you a duplicate product with a return label. So you would have a new device before you give up the old one and wait for who knows how long for it to be serviced and returned... not to mention if you are on the hook for return shipping costs.

Send it back and hope you get one from the new batch.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

05GT said:
Send it back and hope you get one from the new batch.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Click to expand...
Click to collapse
Ordering just a week ago I would have thought I got the latest batch. In my googling though it looks like there is a newer version than what UPS dropped off at my door on 2012-08-31.I believe the relevant info is the SSN on my box an it is C70*
If I had bought this at a brick and morder, I would take it back and exchange it today. Since I didn't and I'm at the mercy of Google and the 3rd party call centers they've hired to handle this kind of think, I'm not sure what I should do.

LaTropa64 said:
I want to try another one but maybe only if Google Play's return policy is on the same level as Amazon where they would 2nd day air you a duplicate product with a return label. So you would have a new device before you give up the old one and wait for who knows how long for it to be serviced and returned... not to mention if you are on the hook for return shipping costs.
Click to expand...
Click to collapse
They email you the return label and RMA form to print out and let you order a free replacement (actually they place a $250 preauth charge on your card that should disappear after a few days)
You get 21 days to send back the defective unit, but the new one should arrive before then.
Sent from my Nexus 7 using Tapatalk 2

C80 has the same issue, took a C70 back yesterday pick up a new one today C80 & straight out of the box its there. I did read that by asking the back off and nipping up the screws on the LH side sorts the issue although I'm yet to try that fix.
Sent from my Nexus 7 using xda app-developers app

LaTropa64 said:
I hadn't even heard of this problem and didn't notice it until a couple hours after I had been playing with the device while I was searching in frustration how to get the drivers to root on Windows 8.
Good thing I never figured it out before I noticed the left side of the glass was sticking up just a tiny bit on my brand new Nexus 7. It's still stock If I want to return it. I can push down and hold the middle part of the left side of the screen for a few seconds and it seems to stay down for a few minutes but eventually keeps popping back up just slightly. I've searched and seen videos on youtube where some go to extreme measures of pulling the device apart and tightening screws or clamping it together for hours while leaving it playing HD movies until the battery dies and other methods way beyond those.
Do I I just try and put this flaw out of my mind and be grateful I didn't get a device like some other threads I've found (dead pixels, dead touch zones, brightness issues, etc.) or do I complain to Google ASAP and ask for a replacement while it's still new?
Will they send me out a new device first and then make me ship this unit back or vice versa?
Click to expand...
Click to collapse
Pop the back off, loosen the screws on the left side then hold the edge tight while you tighten the screws and it should take care of the separation.

alferret said:
C80 has the same issue, took a C70 back yesterday pick up a new one today C80 & straight out of the box its there. I did read that by asking the back off and nipping up the screws on the LH side sorts the issue although I'm yet to try that fix.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
I also ended up with a C8 with lift on the left side, new batch doesn't resolve the issue at all, still luck of the draw whether you will get one that has issues or not.
airmaxx23 said:
Pop the back off, loosen the screws on the left side then hold the edge tight while you tighten the screws and it should take care of the separation.
Click to expand...
Click to collapse
This might work but doesn't help everybody, mine was lifting again after a little bit.

NeoMagus said:
This might work but doesn't help everybody, mine was lifting again after a little bit.
Click to expand...
Click to collapse
It isn't to fix screen lift, it's to fix the separation between the bezel and the edge of the screen.

airmaxx23 said:
It isn't to fix screen lift, it's to fix the separation between the bezel and the edge of the screen.
Click to expand...
Click to collapse
Seperation/ screen lift, is the same thing. Look at the link I posted, you can see my bezel and edge of the screen separating. If it worked for you, thats awesome like I said it worked on one of mine for a little before seperating again. It isn't a permanent fix for everyone

I hate hearing that "this is a budget device so it's just something you have to deal with." We paid $200-250 for a tablet. Not $200-250 for a tablet with the left side of the screen popping up above the bezel. The lower price point doesn't disqualify us from from returning one unit to get one that isn't defective. You are well within your rights to do so if it bothers you.

Send it back and get a replacement
Sent from my Nexus 7 using Tapatalk 2

ManBearPig618 said:
I hate hearing that "this is a budget device so it's just something you have to deal with." We paid $200-250 for a tablet. Not $200-250 for a tablet with the left side of the screen popping up above the bezel. The lower price point doesn't disqualify us from from returning one unit to get one that isn't defective. You are well within your rights to do so if it bothers you.
Click to expand...
Click to collapse
Quoted for the absolute truth. :good::good::good::good::good::good:

Wow isn't this like the one thousand thread about screen separation?
Sent from my SPH-L710 using xda premium

I have the same problem. C80...
BUT:
I really don't think that thigthening those screws or adding the missing ones is a good choice here.
If you consider that Asus leaves those screws out of the device on purpose than there can only be one reason:
To me it looks like the display is to big for the frame it might just be 0.1mm or less.
Leaving the screws out will then avoid to add pressure on the display due to pushing it into the too small frame.
That could be the reason that not every device in a batch is bad. They just have a couple of bad positions at molding where they get too tiny frames, the others are OK.
...my 2 cents...
I will keep sending mine back until I get one without missing screws.
Edit: or the two outer screws are too close together. This would even make more sense.

I have exactly the same problem with my Nexus 7. It's an C80. Otherwise the tablet just works perfect.
Is it possible that the screen can break in the future because of that separation? Had someone recognized that the gap got bigger at the C80?
Thanks for your answers.

I'd say if you don't push it down/flex the glass you will be fine.

Yes it is and it is ot covered by the warranty if the screen cracks. Ask for replacement
Sent from my Nexus 7 using Tapatalk

Just got a new one ordered. Screen issue and the WiFi is messed up. Not sure if I messed it up but the wife's n7 gets way more signal. I got a c60 from Ireland.

Should I return?

Recently my Nexus 4 got scuffed but I'm not sure how. Should I return the phone as it also rattles with minimal shaking and was made in January despite it being bought just around 4 days ago. This is the first phone I've scratched and I am horrified. It wasn't even me who did it, my mother dropped it while I was showing her it but no damage occured . The scuff then happened later for no apparent reason.
I love the phone and hate to lie and send the phone back but I could say it was also down to the rattling I was returning it?
What should I do?

is it ethical.
no

expertzero1 said:
is it ethical.
no
Click to expand...
Click to collapse
+1

mr.fast said:
What should I do?
Click to expand...
Click to collapse
Live with it.

mr.fast said:
Recently my Nexus 4 got scuffed but I'm not sure how. Should I return the phone as it also rattles with minimal shaking and was made in January despite it being bought just around 4 days ago. This is the first phone I've scratched and I am horrified. It wasn't even me who did it, my mother dropped it while I was showing her it but no damage occured . The scuff then happened later for no apparent reason.
I love the phone and hate to lie and send the phone back but I could say it was also down to the rattling I was returning it?
What should I do?
Click to expand...
Click to collapse
Get it phone case and kick your brother's behind. LOL. No seriously, get a case or tell your brother to get you a case.
The rattle you hear I hear it on mine as well. I feel like a little baby. Goo goo ga ga

The rattle is normal, its the camera auto focus (or the sim tray). Google wont accept a damaged phone unless you really do the dirty on them and say it came like that.

Seems like everyone with OCD owns this phone.
We have guys shaking phones like a etch a sketch, pressing against the back glass trying to hear cracking sounds, looking at the phone from awkward angles just to see if the the glass is separating from the rubber bezel and now we have a guy ready to commit a crime cause his phone has a scratch.
SMDH
Sent from my Nexus 4 using xda app-developers app

But I'm not entirely sure how it scratched so easily. I'm mythed how it got there. I've never scratched anything before. Even without Gorilla Glass.
I'm also convinced it could've been the bumper. It rattles even when moving the phone and not shaking it. The scratch has just made me lean towards a replacement more.
Will Google accept a scratched phone with a factory defect?

Yes they would accept it back with a factory defect but they could just repair the defect and send it back to you still scratched as that is not covered
Sent from my Nexus 4 using xda app-developers app

as someone said before, the rattling is normal. every n4 rattles. a scratch won't hurt you and seeing how you caused it i don't think you should send it in. you got this thing for 299 $ which is a steal, they sold 10 pieces of it worldwide because they can't rival samsungs broadway antics - why putting even more weight on their shoulders.

this is why I got a case as soon my Nexus 4 arrived. Lmao! OP is gonna lie for it. Sure why not. Blame the phone companies for making the phone so easily breakable or maybe its the nature fault for the way it works.
Man threads like these why I enjoy coming to xda. It's full of wins!!!
Sent from my Nexus 4 using xda premium

badboy47 said:
this is why I got a case as soon my Nexus 4 arrived. Lmao! OP is gonna lie for it. Sure why not. Blame the phone companies for making the phone so easily breakable or maybe its the nature fault for the way it works.
Man threads like these why I enjoy coming to xda. It's full of wins!!!
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I only bought it around 3/4 days ago. I could request a replacement. There is no way a phone should've scuffed/scratched that easily. I like the phone and don't want to live with scratches. I've seen people return scratched Nexus 4s to shops and they've accepted them. No I'm not going to lie. It's just that the scratch has made me lean towards an RMA.
Never have I scratched a phone.

mr.fast said:
I only bought it around 3/4 days ago. I could request a replacement. There is no way a phone should've scuffed/scratched that easily. I like the phone and don't want to live with scratches. I've seen people return scratched Nexus 4s to shops and they've accepted them. No I'm not going to lie. It's just that the scratch has made me lean towards an RMA.
Never have I scratched a phone.
Click to expand...
Click to collapse
Didn't you just say in the original post your momma dropped it? So do phones just magically get scuffed?
So how will you go about this RMA? Do they take phones back cause they got scuffed?
Sent from my mint condition unstuffed Nexus 4 using xda app-developers app

shook187 said:
Didn't you just said in the original post your momma dropped it? So do phones just magically get scuffed?
Sent from my mint condition unstuffed Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Yes she did but the scuff appeared a couple of days after. I still don't know what caused it. I would live with the scratch if it was my fault and was small but I did nothing to scuff/scrape the phone. The scrape is along the right convex edge.

mr.fast said:
Yes she did but the scuff appeared a couple of days after. I still don't know what caused it. I would live with the scratch if it was my fault and was small but I did nothing to scuff/scrape the phone. The scrape is along the right convex edge.
Click to expand...
Click to collapse
You ever cut yourself and it bleeds a few seconds after?
Sent from my Nexus 4 using xda app-developers app

shook187 said:
You ever cut yourself and it bleeds a few seconds after?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Trust me the scuff wasn't there. I wasn't happy and inspected the phone in all kinds of light. I also cleaned it plenty of times.

I have just read two other threads today... one from someone who RMA'd a phone with shattered back glass that stopped working, but neglected to mention the broken glass. Another from someone who mistakenly connected a 12v car battery directly to the charging port and fried the charging circuit (among other things) and neglected to tell Google about that as well. I won't cite countless other post I have read from folks exercising similar behavior.
I almost feel sorry for Google... but mainly feel sorry for people who still play by the rules and take responsibility for their own actions as they will most likely pay for the unethical behavior of others via higher pricing and more hoops to jump through to get legitimate issues taken care of in the future.

I agree. I'm sure Google wouldn't take a phone back only because its scuffed. I'm sure the original poster will create some fake reason why he's returning the phone.
Sent from my Nexus 4 using xda app-developers app

shook187 said:
I agree. I'm sure Google wouldn't take a phone back only because its scuffed. I'm sure the original poster will create some fake reason why he's returning the phone.
Sent from my Nexus 4 using xda app-developers app
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Click to collapse
I won't. I hate liars as much as everyone else. Personally, I was expecting my mother to pay for it (which didn't go down well )
The volume buttons aren't easy to press and the phone's sim tray (not the lense) rattles with normal use. Another problem is a line on the top left edge on the phone (looks like a plastic mold mark). I do actually have plenty of reason to replace the phone. It's just the scratch has made me lean to a replacement more. Not only that, I received the phone 4/5 days ago and it was made early February; and without plastic nubs.

Do what you gotta do, whatever makes you sleep better at night. I'm not sure how Google handles returns but they could easily consider that as wear and tear deny an RMA.
Sent from my Nexus 4 using xda app-developers app

[Q] Front speaker grills lopsided?

A bit of an OCD question here, but is anyone elses front speaker grill slightly lopsided? I noticed it when i tried to view my phone flat. Seems like you can push the grill in a bit to straighten it, but it slowly moves it way back to being lopsided again.

kenny326 said:
A bit of an OCD question here, but is anyone elses front speaker grill slightly lopsided? I noticed it when i tried to view my phone flat. Seems like you can push the grill in a bit to straighten it, but it slowly moves it way back to being lopsided again.
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Click to collapse
Yup...

I admit it is pretty annoying to look at, what with the rest of the device being perfectly straight and all..
Sent from my GT-I9505 using xda app-developers app

kenny326 said:
A bit of an OCD question here, but is anyone elses front speaker grill slightly lopsided? I noticed it when i tried to view my phone flat. Seems like you can push the grill in a bit to straighten it, but it slowly moves it way back to being lopsided again.
Click to expand...
Click to collapse
Its made by Fisher Price what do you expect?

My S4 is perfect. I had an International Note 2 last year that was like that though. If I had bought it local, I would have returned it. It didn't cause any issues, but bothered me everytime I looked at it.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

Mines perfect too.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app

Just obtained a few more, all of them were lopsided too. I'm starting to think its a batch problem with the phones in the UK.

Hi, I had my phone for a few days before I noticed that it was raised on one side. I got mine form affordable mobiles in the UK sim-free. I'm contacting them regarding a replacement and they are saying that I should have contacted them in 72 hours to report damage. I told them that the phone is not damaged and that it is a manufacturing fault. After quoting the Sales of Goods Act to them they have said that I could send them the phone if I want and they will inspect it but if it is deemed to be cosmetic error that it won't be deemed faulty and they will send it back to me and not replace the handset.
Do you think the store should replace the handset? I received the phone on the 3rd of June, but I didn't use it straight away as I was waiting for cases to come.
Anyone had any success in replacing the handset because of the lopsided speaker grill? can it cause future problems?
Is there anyway to fix it? I tried to slightly push it down but that didn't work and I don't want to break anything. How is this part attached to the phone?

jg213 said:
Hi, I had my phone for a few days before I noticed that it was raised on one side. I got mine form affordable mobiles in the UK sim-free. I'm contacting them regarding a replacement and they are saying that I should have contacted them in 72 hours to report damage. I told them that the phone is not damaged and that it is a manufacturing fault. After quoting the Sales of Goods Act to them they have said that I could send them the phone if I want and they will inspect it but if it is deemed to be cosmetic error that it won't be deemed faulty and they will send it back to me and not replace the handset.
Do you think the store should replace the handset? I received the phone on the 3rd of June, but I didn't use it straight away as I was waiting for cases to come.
Anyone had any success in replacing the handset because of the lopsided speaker grill? can it cause future problems?
Is there anyway to fix it? I tried to slightly push it down but that didn't work and I don't want to break anything. How is this part attached to the phone?
Click to expand...
Click to collapse
Mine is aligned correctly too.. Maybe a bad batch or a China made batch? Mine is one made in Korea
Sent from my WICKED AT&T S4

Mine is AT&T phone and its perfectly even. Made in korea version.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app

I have three Korean made phones in my possession. One is completely lopsided, one is slightly lopsided and the last is perfectly even (although it has a lopsided camera).
I have had six of the Korean made models in my hand since launch and I have been EXTREMELY disappointed with quality control. From the lopsided speaker grills, lopsided cameras, yellow tinted screens, visible capacitive buttons, to faint white lines noticeable on dim white/grey backgrounds.
It is very clear that Samsung did whatever they had to in order to meet demand/deadlines. Don't get me wrong, I love the phone and cannot bring myself to exchange it for an HTC One. The hardware and software seem to be consistent across the board but all these careless defects will leave me thinking twice before purchasing another Samsung phone.