Database Users

Dust under the screen

So I have noticed a fairly large grouping of dust has collected under my screen on the top left corner. Just wondering if anyone else has run into this and how did you get it taken care of?
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ajk511 said:
So I have noticed a fairly large grouping of dust has collected under my screen on the top left corner. Just wondering if anyone else has run into this and how did you get it taken care of?
Sent from my PC36100 using XDA App
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Happens to a lot of people including myself. I just deal with it since I can only see it during the day in the sun. You can take it to the spring store and they might fix it for you.

jxr94 said:
Happens to a lot of people including myself. I just deal with it since I can only see it during the day in the sun. You can take it to the spring store and they might fix it for you.
Click to expand...
Click to collapse
...or so you think:
http://forum.xda-developers.com/showthread.php?t=948417

I have recently noticed the same thing in the same upper left corner. I switched from my oversized battery and cover back to the original battery and cover to see if that helps prevent it from getting worse.

brandenk said:
I have recently noticed the same thing in the same upper left corner. I switched from my oversized battery and cover back to the original battery and cover to see if that helps prevent it from getting worse.
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Click to collapse
I've been using a different back as well, for the powermat charger. I wonder if that is what caused it. Well, off to the sprint store I guess. We'll see what they say.
Sent from my PC36100 using XDA App

I have the same problem in the upper-left hand corner. I didn't have an extended battery until today. Completely stock, even got the dust while I had my screen protector on. I do notice that my phone has what I think is called "screen separation". Sometimes when I press down on the screen, it feels strange like it is separated. Hasn't affected the operation of the phone, but it's not too big of a deal for me to take back to Sprint yet. I only notice the dust when the screen is completely black and in direct light, too.
ajk511 said:
I've been using a different back as well, for the powermat charger. I wonder if that is what caused it. Well, off to the sprint store I guess. We'll see what they say.
Sent from my PC36100 using XDA App
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Click to collapse

I actually noticed the dust under my screen about two weeks ago and have not made it to the sprint store yet. Should I even bother going there or are they not going to do anything for me? I have the Total Equipment Protection as well.

I've noticed dust under my screen as well. What sucks is the dust is right on top of the front facing camera ....maybe this weekend I will take it to the sprint store and see what they say.

Yeah I have it too, also have a blown speaker for the 2nd time -______-. I took it in to get fixed and they gave me a new screen (awesome) but forgot to put a earpiece back in. Looks like im just ignoring the 2nd time i got dust under the screen and gonna fix the rear speaker myself, or try to at least.

If they have any displays in stock, they'll replace it on the spot. Just make sure you tell them you want a brand new component. The store I took it too put a display that was all scratched up and nicked on the edges on my phone as if I wouldn't mind. How insulting!

New tab owner, wondering how build quality holds up?

Had the tab for just about two days and I have already noticed some slight creaking from two spots on the bezel where the screen meets the edges of the back plate. I actually love this device and coming from the xoom the light weight and slim design are priceless. The only thing is it appears it may come at the expense of some durability. I have handled this thing very carefully and haven't done anything reckless or abnormal with it in this short time so naturally I am a bit unnerved to already hear creaking noises slip out from the sides.
It definitely feels on the delicate side (which i guess is ok because I have no need to use it as shield, hammer, or battering ram) but if it can't endure normal or careful use, that is a concern.
Is this is a normal problem? I saw that some handed out at Google I/O had the screen warp up from the body, were these replaced under warranty or have others had their tab serviced by Samsung for a similar problem?
Thanks in advance to all the commenters.
Sent from my GT-P7510 using XDA Premium App

Ill take it no replies means its not an issue.
That's good. I really like this thing and if its not going to fall apart like a wafer I think it is an amazing device.
Sent from my GT-P7510 using XDA Premium App

I bought my Tab yesterday and I started using it and noticed the screen was lifting from the top on both corners so I exchanged it and this new one seems fine so far!!

Had mine 1 week. No issues. I dont treat it like a rental car or anything. I treat it like a $600 investment that I would not want to A) be without, B) pay to replace (although i have a SquareTrade 2yr warranty w/ accidential coverage.)
But not reallh looking for issues. It feels right and solid in my hands. I see some on this site pushing in on the screen and backside, and clicking around on things. I guess I dont go looking for ways to annoy myself with something I enjoy. Its like picking a fight with your signifigant other just to find a reason to breakup with them.
But to amswer your question: great solid build and most top gadget sights concur in their reviews.
Sent from my GT-P7510 using Tapatalk

djchad72 said:
Had mine 1 week. No issues. I dont treat it like a rental car or anything. I treat it like a $600 investment that I would not want to A) be without, B) pay to replace (although i have a SquareTrade 2yr warranty w/ accidential coverage.)
But not reallh looking for issues. It feels right and solid in my hands. I see some on this site pushing in on the screen and backside, and clicking around on things. I guess I dont go looking for ways to annoy myself with something I enjoy. Its like picking a fight with your signifigant other just to find a reason to breakup with them.
But to amswer your question: great solid build and most top gadget sights concur in their reviews.
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Oh yeah, it must have been that frisbee game I played with it to break it in. Thanks for the good advice though, I was a bit hesitant to throw it around like that butin the end i decided what the hey.
And just so you have your facts straight, when the screens on galaxy tabs handed out by Google started peeling most top gadgets sites covered it.
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I've had the Wifi model since launch. No squeaks or other problems. I dropped it on one occasion, it survived with a slight nick on the corner.
All in all, these seem pretty sturdy. It isn't a tank like the Xoom, but I prefer the thinness of the 10.1.

I have a small creak up in the corner where the power button is, if I push the screen and backing together they squek, debating on whether or not to exchange it for a new one.

I know folks here will tell me that I should use a screen protector and a cover of some type, but I've put my Tab 10.1 in my bag and taken it to uni for a week with no worries.
I haven't had any issues with build quality for the two weeks I've owned it... though you could still potentially get one that may be defective.

I don't know how I would return a tab with a creak in the corner, I'm sure that because its before the 14 day return period, it should be no questions asked.

cyclonebee said:
I don't know how I would return a tab with a creak in the corner, I'm sure that because its before the 14 day return period, it should be no questions asked.
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You can return it in the 14 day period no questions asked, but that is different than having it replaced. I am curious my self as to whether they would give a hard time about replacing a squeaky screen.
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IndivisibleP said:
You can return it in the 14 day period no questions asked, but that is different than having it replaced. I am curious my self as to whether they would give a hard time about replacing a squeaky screen.
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By common sense sqeeky case means poor built which might lead to something more serious, if not return than warranty should sort it
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IndivisibleP said:
You can return it in the 14 day period no questions asked, but that is different than having it replaced. I am curious my self as to whether they would give a hard time about replacing a squeaky screen.
Sent from my GT-P7510 using XDA Premium App
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Hey man, I went and exchanged it for a replacement. They took it back with pretty much no questions asked. I just showed them the squeak and told them I was worried about worse problems down the road and they handed me a new Tab

Nexus 7 just showed up from Google Play Aug31, left side of the screen is separating.

I hadn't even heard of this problem and didn't notice it until a couple hours after I had been playing with the device while I was searching in frustration how to get the drivers to root on Windows 8.
Good thing I never figured it out before I noticed the left side of the glass was sticking up just a tiny bit on my brand new Nexus 7. It's still stock If I want to return it. I can push down and hold the middle part of the left side of the screen for a few seconds and it seems to stay down for a few minutes but eventually keeps popping back up just slightly. I've searched and seen videos on youtube where some go to extreme measures of pulling the device apart and tightening screws or clamping it together for hours while leaving it playing HD movies until the battery dies and other methods way beyond those.
Do I I just try and put this flaw out of my mind and be grateful I didn't get a device like some other threads I've found (dead pixels, dead touch zones, brightness issues, etc.) or do I complain to Google ASAP and ask for a replacement while it's still new?
Will they send me out a new device first and then make me ship this unit back or vice versa?

LaTropa64 said:
I hadn't even heard of this problem and didn't notice it until a couple hours after I had been playing with the device while I was searching in frustration how to get the drivers to root on Windows 8.
Good thing I never figured it out before I noticed the left side of the glass was sticking up just a tiny bit on my brand new Nexus 7. It's still stock If I want to return it. I can push down and hold the middle part of the left side of the screen for a few seconds and it seems to stay down for a few minutes but eventually keeps popping back up just slightly. I've searched and seen videos on youtube where some go to extreme measures of pulling the device apart and tightening screws or clamping it together for hours while leaving it playing HD movies until the battery dies and other methods way beyond those.
Do I I just try and put this flaw out of my mind and be grateful I didn't get a device like some other threads I've found (dead pixels, dead touch zones, brightness issues, etc.) or do I complain to Google ASAP and ask for a replacement while it's still new?
Will they send me out a new device first and then make me ship this unit back or vice versa?
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Click to collapse
I have the exact same problem, the left side is coming out a tiny bit. when using it i cant notice it, but when i look from the side i can notice it, but its only a tiny bit. im keeping mine, i have no problems whatsoever with mine (apart from that)

I notice it all the time now that I'm aware of it. After playing with the tablet all night, it's like a tick now to check if the left side is staying down or not.
I realize this is a budget device and form factor may not have been a priority but, after choosing the 16gb version, taxes and shipping, I spent over $280 on the Nexus 7. It's not a $199 tablet.
I want to try another one but maybe only if Google Play's return policy is on the same level as Amazon where they would 2nd day air you a duplicate product with a return label. So you would have a new device before you give up the old one and wait for who knows how long for it to be serviced and returned... not to mention if you are on the hook for return shipping costs.

Send it back and hope you get one from the new batch.
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05GT said:
Send it back and hope you get one from the new batch.
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Ordering just a week ago I would have thought I got the latest batch. In my googling though it looks like there is a newer version than what UPS dropped off at my door on 2012-08-31.I believe the relevant info is the SSN on my box an it is C70*
If I had bought this at a brick and morder, I would take it back and exchange it today. Since I didn't and I'm at the mercy of Google and the 3rd party call centers they've hired to handle this kind of think, I'm not sure what I should do.

LaTropa64 said:
I want to try another one but maybe only if Google Play's return policy is on the same level as Amazon where they would 2nd day air you a duplicate product with a return label. So you would have a new device before you give up the old one and wait for who knows how long for it to be serviced and returned... not to mention if you are on the hook for return shipping costs.
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Click to collapse
They email you the return label and RMA form to print out and let you order a free replacement (actually they place a $250 preauth charge on your card that should disappear after a few days)
You get 21 days to send back the defective unit, but the new one should arrive before then.
Sent from my Nexus 7 using Tapatalk 2

C80 has the same issue, took a C70 back yesterday pick up a new one today C80 & straight out of the box its there. I did read that by asking the back off and nipping up the screws on the LH side sorts the issue although I'm yet to try that fix.
Sent from my Nexus 7 using xda app-developers app

LaTropa64 said:
I hadn't even heard of this problem and didn't notice it until a couple hours after I had been playing with the device while I was searching in frustration how to get the drivers to root on Windows 8.
Good thing I never figured it out before I noticed the left side of the glass was sticking up just a tiny bit on my brand new Nexus 7. It's still stock If I want to return it. I can push down and hold the middle part of the left side of the screen for a few seconds and it seems to stay down for a few minutes but eventually keeps popping back up just slightly. I've searched and seen videos on youtube where some go to extreme measures of pulling the device apart and tightening screws or clamping it together for hours while leaving it playing HD movies until the battery dies and other methods way beyond those.
Do I I just try and put this flaw out of my mind and be grateful I didn't get a device like some other threads I've found (dead pixels, dead touch zones, brightness issues, etc.) or do I complain to Google ASAP and ask for a replacement while it's still new?
Will they send me out a new device first and then make me ship this unit back or vice versa?
Click to expand...
Click to collapse
Pop the back off, loosen the screws on the left side then hold the edge tight while you tighten the screws and it should take care of the separation.

alferret said:
C80 has the same issue, took a C70 back yesterday pick up a new one today C80 & straight out of the box its there. I did read that by asking the back off and nipping up the screws on the LH side sorts the issue although I'm yet to try that fix.
Sent from my Nexus 7 using xda app-developers app
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I also ended up with a C8 with lift on the left side, new batch doesn't resolve the issue at all, still luck of the draw whether you will get one that has issues or not.
airmaxx23 said:
Pop the back off, loosen the screws on the left side then hold the edge tight while you tighten the screws and it should take care of the separation.
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This might work but doesn't help everybody, mine was lifting again after a little bit.

NeoMagus said:
This might work but doesn't help everybody, mine was lifting again after a little bit.
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Click to collapse
It isn't to fix screen lift, it's to fix the separation between the bezel and the edge of the screen.

airmaxx23 said:
It isn't to fix screen lift, it's to fix the separation between the bezel and the edge of the screen.
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Seperation/ screen lift, is the same thing. Look at the link I posted, you can see my bezel and edge of the screen separating. If it worked for you, thats awesome like I said it worked on one of mine for a little before seperating again. It isn't a permanent fix for everyone

I hate hearing that "this is a budget device so it's just something you have to deal with." We paid $200-250 for a tablet. Not $200-250 for a tablet with the left side of the screen popping up above the bezel. The lower price point doesn't disqualify us from from returning one unit to get one that isn't defective. You are well within your rights to do so if it bothers you.

Send it back and get a replacement
Sent from my Nexus 7 using Tapatalk 2

ManBearPig618 said:
I hate hearing that "this is a budget device so it's just something you have to deal with." We paid $200-250 for a tablet. Not $200-250 for a tablet with the left side of the screen popping up above the bezel. The lower price point doesn't disqualify us from from returning one unit to get one that isn't defective. You are well within your rights to do so if it bothers you.
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Click to collapse
Quoted for the absolute truth. :good::good::good::good::good::good:

Wow isn't this like the one thousand thread about screen separation?
Sent from my SPH-L710 using xda premium

I have the same problem. C80...
BUT:
I really don't think that thigthening those screws or adding the missing ones is a good choice here.
If you consider that Asus leaves those screws out of the device on purpose than there can only be one reason:
To me it looks like the display is to big for the frame it might just be 0.1mm or less.
Leaving the screws out will then avoid to add pressure on the display due to pushing it into the too small frame.
That could be the reason that not every device in a batch is bad. They just have a couple of bad positions at molding where they get too tiny frames, the others are OK.
...my 2 cents...
I will keep sending mine back until I get one without missing screws.
Edit: or the two outer screws are too close together. This would even make more sense.

I have exactly the same problem with my Nexus 7. It's an C80. Otherwise the tablet just works perfect.
Is it possible that the screen can break in the future because of that separation? Had someone recognized that the gap got bigger at the C80?
Thanks for your answers.

I'd say if you don't push it down/flex the glass you will be fine.

Yes it is and it is ot covered by the warranty if the screen cracks. Ask for replacement
Sent from my Nexus 7 using Tapatalk

Just got a new one ordered. Screen issue and the WiFi is messed up. Not sure if I messed it up but the wife's n7 gets way more signal. I got a c60 from Ireland.

Hardware revision and warranty?

Hello guys,
I just went over my 14 day RMA period a few days ago.
However right now I want to exchange my device using the 1 year warranty primarily because the rattle has gotten worse. If I put my phone up to my ear or move it down the person sitting next to me can hear the rattle.
Secondly I put my phone in my jean pocket and one of the metal jean buttons put a deep scratch on it you can see that sucker a mile away! So much for gorilla glass!
Anyway my question is I have rev 11 which it looks like lg didn't mitigate the rattle or the mic static noise issue. Should I do the warranty now or wait till rev 12 is out? Also would they simply take my phone apart fix whatever is needed and send it back, meaning my pacific ocean trench deep scratch will stay? Or will they give me another device (note I'm over 14 day exchange period)? Also anyone have any idea when these flaws will be fixed?
Thanks
Sent from my Nexus 4 using xda app-developers app

_ice_ said:
Hello guys,
I just went over my 14 day RMA period a few days ago.
However right now I want to exchange my device using the 1 year warranty primarily because the rattle has gotten worse. If I put my phone up to my ear or move it down the person sitting next to me can hear the rattle.
Secondly I put my phone in my jean pocket and one of the metal jean buttons put a deep scratch on it you can see that sucker a mile away! So much for gorilla glass!
Anyway my question is I have rev 11 which it looks like lg didn't mitigate the rattle or the mic static noise issue. Should I do the warranty now or wait till rev 12 is out? Also would they simply take my phone apart fix whatever is needed and send it back, meaning my pacific ocean trench deep scratch will stay? Or will they give me another device (note I'm over 14 day exchange period)? Also anyone have any idea when these flaws will be fixed?
Thanks
Sent from my Nexus 4 using xda app-developers app
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Click to collapse
Revision versions are largely meaningless, and users bickering over something as trivial as that is pretty pointless as well. LG will almost definitely not give you a new phone as it is functioning as intended. They will certainly not fix a scratched screen as it was your fault not theirs. If anything, they might get rid of the rattle and send it back to you as it is.

There are metal buttons in the inside of your pocket? Sounds like another weak excuse to me.
Sent from my Nexus 4 using xda app-developers app

The 14 day window is a return window, not RMA. You can RMA and exchange just about anytime for warranty purposes. The rattle might be a warranty issue but the scratch will not be. I think however they'd just ship you another device while fixing your broken one which someone will then get later (after they replace the scratch also however).

abufaka said:
There are metal buttons in the inside of your pocket? Sounds like another weak excuse to me.
Sent from my Nexus 4 using xda app-developers app
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Really, have you seen the RMA thread? People are doing exchanges even for the slightest problems. Hell I have screen bleed, yellow screen, data drops in stock rom and 4 hours of battery life and I'm not complaining nor did I send my phone back 6 times for such purposes. I'm not making excuses for those because all of them can be fixed using kernels, application combinations or software updates (except the screen bleed which doesn't bother me at all)
Sent from my Nexus 4 using xda app-developers app

I called for an RMA around a month after having my device. I had noticed pretty substantial light bleed although I was willing to let it slide. Then I got a big scratch on the back like you, and decided to call them and take issue with the light bleed. They ship you a replacement whilst putting a hold for the cost on your credit card. Once you receive the replacement you are to ship your old phone back.
I'm hoping they don't try and charge me for the scratch although some other thread on here said they expect general wear and tear such as minor dings and scratches. If the way in which they handled everything else with this launch is any indication then I doubt they will give me any trouble for this. They probably won't even be able to tell that it was mine when they receive it lol.
Anyways I'm still waiting on the RMA to ship out but I am expecting things to go smoothly. I've ordered a screen protector for the reverse side. Can't mess up that delicious oleographic coating on the front with a screen but the back scratches more easily, plus the added friction from a rubber screen will stop it from sliding all over the place.

Ordered Chaos said:
I called for an RMA around a month after having my device. I had noticed pretty substantial light bleed although I was willing to let it slide. Then I got a big scratch on the back like you, and decided to call them and take issue with the light bleed. They ship you a replacement whilst putting a hold for the cost on your credit card. Once you receive the replacement you are to ship your old phone back.
I'm hoping they don't try and charge me for the scratch although some other thread on here said they expect general wear and tear such as minor dings and scratches. If the way in which they handled everything else with this launch is any indication then I doubt they will give me any trouble for this. They probably won't even be able to tell that it was mine when they receive it lol.
Anyways I'm still waiting on the RMA to ship out but I am expecting things to go smoothly. I've ordered a screen protector for the reverse side. Can't mess up that delicious oleographic coating on the front with a screen but the back scratches more easily, plus the added friction from a rubber screen will stop it from sliding all over the place.
Click to expand...
Click to collapse
Yep Im actually ordering my RMA tonight they sent me a link. Hopefully the new one doesn't have the rattle and static. Again it was LG's fault they made a phone with improper shielding and loose parts, so they can't deny anything. To all those bashing me I hope you understand this isn't because of a minor scratch- sure who wouldn't love a new phone. However the issues that my phone already had really pushed me towards getting a replacement. Sure I would love my scratch to be gone, but having a phone with out broken parts and a bad mic would be better. Please do not reply to this thread if you are gonna bash me. Thanks. Also to those that gave me good info. I appreciate it!
Sent from my Nexus 4 using xda app-developers app

How do you identify the hardware revision? I RMA'd one where the buzzing was horrible, and hoping I get a rev 12. Not sure what rev this one is either.

AAhrens said:
How do you identify the hardware revision? I RMA'd one where the buzzing was horrible, and hoping I get a rev 12. Not sure what rev this one is either.
Click to expand...
Click to collapse
go into bootloader mode. google on how to get there.
it says what rev it is.

AAhrens said:
How do you identify the hardware revision? I RMA'd one where the buzzing was horrible, and hoping I get a rev 12. Not sure what rev this one is either.
Click to expand...
Click to collapse
Volume up+ power button and you should be able to see the rev. Rev_12 is non existent rev_11 is the latest you will get.
Anyways my second RMA is near perfect.
No mic static
Rattling is minimal
And the screen is great, yellowing went away I do have a nominal binned CPU but it really doesn't phase me since I do not tweak voltage settings anyway.
Sent from my Nexus 4 using xda app-developers app

Thanks guys. Appears I have rev 11. It was volume down + power button by the way. My new RMA replacement should be in next week, hopefully it has fixed the speaker popping/static. That's about the only issue I have, btu drives me nuts when I'm using it as a phone.

[Q] Paint peeling off comes under warranty?

Hey guys. I got my Nexus6P exactly on the 1st of this month through a local retailer here called Poorvika mobiles. Pretty awesome and I've had no problems until today when I found the paint on the right corner edge of my phone seems to have peeled off. I'm pretty sure it's not a scratch as I've had a Spigen rugged armor case since day 10 and I check my phone occasionally for issues. I want to know if this would come under warranty as this is pretty soon for a phone of this cost to have paint come off. Picture attached to post.

Couldn't attach picture to first post for some reason. Posting here.

And will they accept if I return it?

Maybe, call them and report your results.

They might, but you'll need to contact them...

It's rudimentary...
Sent from my Nexus 6P using Tapatalk

UPDATE: So I remove my case today for the first time after taking that picture and holy f**k. It's chipped on the top. It's been in the case the whole time. Right now, I'm at home most of the time and the phone is either with me or on a table. It hasn't fallen even once to date. I have no clue as to what is happening

You could try to change the phone but maybe you might get a replacement with eg. faulty pixels. If you use a case, I would not bother about this problem. Just for the fun of it, when was your phone manufactured ? Mine was built in 11/13.

What about when you're sleeping can you fully account for the devices whereabouts
Sent from my Nexus 6P using Tapatalk

Gorgtech said:
You could try to change the phone but maybe you might get a replacement with eg. faulty pixels. If you use a case, I would not bother about this problem. Just for the fun of it, when was your phone manufactured ? Mine was built in 11/13.
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Click to collapse
Mine was manufactured on 11/11. And I think I'll head over to the store now and show it to them. The problem right now is I have no real proof of anything. Anyway, I guess it'll be worth the ask. One of the reasons, I purchased this phone apart from it's awesome performance is the looks. It sucks to see this happening to a great phone like this so early.

bipoler said:
What about when you're sleeping can you fully account for the devices whereabouts
Sent from my Nexus 6P using Tapatalk
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Click to collapse
Yeah. I live with my parents who hate android so they never touch my phone. Apart from that, I sleep the last at night so there's no way anyone could've taken it. Also it's in its case all the time.