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I ordered my Nexus One at 1:41pm EST - literally minutes after the site was live.
The next day at 7am in DC, I was playing with it in my hands. The most complete piece of mobile hardware in recent times was a pleasure to hold - but not for too long.
13 days later, I noticed a single dead led announce itself on the right-most horizontal row.
I called HTC, talked to Matt Long/Lawn who promptly offered to replace my phone without any questions. I should expect it by the end of this week with return instructions to send it back. They took credit card information for an authorization and have not charged my account as yet.
The whole call took about 25 minutes and it was a great experience.
That's cool, but you could have just added your experience to the other thread about return experiences...
dextroz said:
I ordered my Nexus One at 1:41pm EST - literally minutes after the site was live.
The next day at 7am in DC, I was playing with it in my hands. The most complete piece of mobile hardware in recent times was a pleasure to hold - but not for too long.
13 days later, I noticed a single dead led announce itself on the right-most horizontal row.
I called HTC, talked to Matt Long/Lawn who promptly offered to replace my phone without any questions. I should expect it by the end of this week with return instructions to send it back. They took credit card information for an authorization and have not charged my account as yet.
The whole call took about 25 minutes and it was a great experience.
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Click to collapse
I just found a dead pixel on my N1. I downloaded Dead Pixel Detect from the Market and its there!! What should i do? If I call will i be without a phone or will they send me a replacement and then once I receive it. I can get send the defective unit. Thanks
I noticed when i took my nexus out of standby last night..Only on the unlock button it looked like some pixels were stuck or something they were bright red, it was in a straight line going down.
Once i swiped to unlock they went away and haven't come back...i hope this isn't a bad sigh.
Anyone experience this, or know from experience on other devices if stuck pixels become problematic or should i be OK?
mitsu8 said:
I just found a dead pixel on my N1. I downloaded Dead Pixel Detect from the Market and its there!! What should i do? If I call will i be without a phone or will they send me a replacement and then once I receive it. I can get send the defective unit. Thanks
Click to expand...
Click to collapse
Read any of the several other threads discussing warranty and returns man. Or just call HTC and they will answer it for you.
mitsu8 said:
I just found a dead pixel on my N1. I downloaded Dead Pixel Detect from the Market and its there!! What should i do? If I call will i be without a phone or will they send me a replacement and then once I receive it. I can get send the defective unit. Thanks
Click to expand...
Click to collapse
Note the part in the OP about leaving credit card information. That's for advanced replacement, where they take your cc info and send you the replacement right away. If you don't return the defective unit, your cc gets charged.
mitsu8 said:
I just found a dead pixel on my N1. I downloaded Dead Pixel Detect from the Market and its there!! What should i do? If I call will i be without a phone or will they send me a replacement and then once I receive it. I can get send the defective unit. Thanks
Click to expand...
Click to collapse
As pointed out below - they will send you a replacement first. You will ship yours' within 10 days of receipt of the replacement.
uansari1 said:
That's cool, but you could have just added your experience to the other thread about return experiences...
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Click to collapse
Sorry man - I didn't know there was a thread already active - I just added my experience for others here. I admit - I should have looked first.
what number do i call for receiving a replacement? i also have a dead/stuck pixel.
http://www.htc.com/www/support/nexusone/
Man.. One dead pixel(stuck green) in the center of the screen. Drives me crazy.. HTC shipped out a replacement with no issues. Maybe this thread can help us identify how big of a problem this might be.
just received my replacement phone this morning with a return box and label.
how is the replacement? Does it look new or refurbished? anything wrong with it?
melterx12 said:
how is the replacement? Does it look new or refurbished? anything wrong with it?
Click to expand...
Click to collapse
Without a doubt brand new.
I just got my replacement today, there is a black spot about 2 pixels wide either in the glass or underneath it. Not a happy camper. Called HTC and they said that the IMEI on my replacement phone isn't in the system. So it'll be a few days before I can even get the "swap my swap" ball rolling
dropped my phone from barely 2feets , the outerlayer and the digitizer seems to work fine but it had 2-3 curved cracks along the display, and from the sides of those two , display started to become dark , pixel by pixel they just turned dark.
my question is : i live in London UK , i was wondering if i should send it for repairs to USA?Taiwan? or Slough? i have sent a couple of emails to google and HTC , it was over weekend so no response from them yet. mt second question: if anybody might guess how much repair fee are we lookin at?
cheers
king_dani said:
dropped my phone from barely 2feets , the outerlayer and the digitizer seems to work fine but it had 2-3 curved cracks along the display, and from the sides of those two , display started to become dark , pixel by pixel they just turned dark.
my question is : i live in London UK , i was wondering if i should send it for repairs to USA?Taiwan? or Slough? i have sent a couple of emails to google and HTC , it was over weekend so no response from them yet. mt second question: if anybody might guess how much repair fee are we lookin at?
cheers
Click to expand...
Click to collapse
My understanding is that HTC have a repair centre in Milton Keynes (based on posts I've seen on other forums)..
CodeMonkey said:
My understanding is that HTC have a repair centre in Milton Keynes (based on posts I've seen on other forums)..
Click to expand...
Click to collapse
thnx , i have already contacted them , but since it's sunday i guess i have to wait another day to hear from them. i assume after 4 months of its release , HTC europe must have repair parts in stock , since it was officially launched for UK as well.
anyway i am going to update this thread by what happened. in the meantime , anyone has any other suggestions for repair? ebay still has nothing on it
so many broken screens... any luck on getting it replaced yet? i don't dare to unlock mine
it doesn't matter! when your screen break, HTC is extremely reluctant to repair it for free, and it makes sense , if you , like me , let it slip on concrete , there is nowhere in manual that said it is suitable to be thrown, and they have every right to charge you for repair. so don't worry and unlock it
it doesn't matter! when your screen break, HTC is extremely reluctant to repair it for free, and it makes sense , if you , like me , let it slip on concrete , there is nowhere in manual that said it is suitable to be thrown, and they have every right to charge you for repair. so don't worry and unlock it
by the way , i have been contacted by HTC UK first thing in the morning , asking me to call them and the estimate on repair is 64 pounds.yay. i however think the price would go up.anyway , you should call HTC hotline for UK to arrange for pickup.
I broke mine yesterday, it was a sad day indeed. But HTC agreed to repair it and whether they charge or not doesn't bother me. It's still at least 1/5 of the cost of a new one.
ordered pick up by UPS yesterday , they picked it up today , but not in time slot they were suppose to : before 1pm was mentioned by HTC , and i had the guy around 5pm at my door. anhyhoo , the HTC hotline is really really busy and they almost never reply to your emails.so you have to call , wait for half an hour to speak to someone, but they are very polite and cooperative, although at times they might not have a clue( they sent me back and forth when i called to ask why device hasn't picked up to UPS)
i'll report on the rest when i get an update
cheers
today i received an invoice by HTC via email , asking to to pay for charges. it is said that since it was determined that your device was broken because of you and not the device, i have to pay for it ( duh! ) , and guess what , the part (AMOLED) costs like 40 pounds , another 30 pounds for plastic something ( i assume it's the gluing back the digitizer to display or something) and like 15 quid for worksmanship and the total of 122 uk pounds!
damn it , it is still a fraction of a new device, so i paid it immediately , in hope of having my device over weekend. though i don't think it will be back to me.
by the way , they charged 8 pounds for delivery as well. it is not that bad, considering it is handled by UPS
now the repair tracking website of HTC says the device is ready for delivery , i should be getting it tomorrow, i hope. 122 pounds for a sorry mistake.
king_dani said:
now the repair tracking website of HTC says the device is ready for delivery , i should be getting it tomorrow, i hope. 122 pounds for a sorry mistake.
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Click to collapse
Ouch. Makes me glad I'm covered for accidental damage under my house contents insurance..
Hope you have a happy reunion with your N1 tomorrow..
Hi all
I just want to get a rough estimate of number of who has sent thier galaxy tab to a UK based service centre when they bought thier tab in the UK to fix the newton ring issue.
My questions are:
Did they fix it?
How long did it take?
Which Service Centre?
This is just to see how many tabs were fixed by service centres and to see if they have the equipment/ software to do it
I have sent my to A Nova Norwich on the 18th Augest. Been calling every week First they said they don't have the equipment to do it, waiting for MPI. Now they saying they are waiting for software to do it.
Regards
Mine has been gone a week and I already miss the bugger. At work it takes me twice as long to do things and I need it back asap. Told them this on the phone yesterday and they said they will call them and hopefully get it sent out via Currier. If they play up with this I will demand a refund and get a Sony tablet S.
I returned mine to Currys yesterday for this exact reason.
The woman in the store said they have had 2 other returns and both of their in store displays have the same issue.
Thinking about getting an Archos G9 8.0in.
1.5Ghz Texas Instruments CPU which aparantly Google has already given the green light for Ice Cream Sandwich, expandable memory, standard ports.
Ok, it's a bit thicker than the Samsung but it could be a decent little tab?
Going to wait and see it in the flesh and read some reviews though.
Sent from my Amiga 500 using Workbench!
Hi all
So it's been more than 28 days and still no fix from service centre. I called Samsung and they offered a Replacement but it's going to take 28 days!!! Any one else managed to get their fixed by a service centre?
I have just had an update. My repair case was closed with the status, closed none defect.
When i called up they said it was an error on my part. Brilliant!!!
I also had that problem. They closed it saying its not a defect. they had it for 1 week and then it was closed. So far I dont think any where in the UK a service centre has actually fixed a samsung galaxy tab
lama16 said:
I also had that problem. They closed it saying its not a defect. they had it for 1 week and then it was closed. So far I dont think any where in the UK a service centre has actually fixed a samsung galaxy tab
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Click to collapse
So did you get it back with the same default? I'm currently pestering their Facebook page, complaints department etc. If you don't mind me asking what did you do in the end?
Liam
EDIT: sorry i just saw your post above mine. Did you accept the replacement and how did they manage to get them to give you one?
Yes i accepted the replacement but have not received it. going to take 28 days. also they mentioned there is no way of tracking the exchange progress.
I called samsung customer services to chase up daily/weekly and they mentioned if after 28 days the tab was not fixed by the service centre they will offer a exchange. I suggest you call up samsung and make sure the service centre doesnt send you back the tab unless its fixed. otherwise you have to send it back again. while on the phone with samsung get them to give you the number for the service centre so you can call them directly to find out whats happening
Andy
My mate had the newton rings, took it back to PC World where he bought it, they gave him a new one there and then.
He's had the new one since the end of last week and the same thing's happened.
Result. After a bit of moaning they have agreed to replace it. However it will take up to 28 days BO!
Well thats sort of good news. Just need to wait now...
Still no reports of UK service centre fixing galaxy tabs
Just recieved my exchanged samsung galaxy tab. no issue so far.
lama16 said:
Just recieved my exchanged samsung galaxy tab. no issue so far.
Click to expand...
Click to collapse
Dude can you keep us posted whether it stays that way - ie no rings or streaks appearing after a certain period of time etc.
It may be they have fixed the issue permanently and you got one of the fixed units, as opposed to getting a replacement unit from the same batch as all the others with this problem, and that have the same problem either upon receiving the replacement or up to a week or so after getting it...
I just want to know because if they have finally really fixed it then I will take mine in to have the screen replaced under warranty (although I would prefer a completely new unit)
They send me a new unit. Box was unopened. so far no issue only get it when pressing hard. even when i press hard the oil slick shows very very faintly hardly noticable and disappears when you stop pressing.
Im just about to send my 10.1 back to the UK centre. It has about a 2.5" newton ring oil slick in the middle of the screen, but even worse after about an hour of use the screen display starts to corrupt. A lot of the whites start getting flickering pink lines across it and colours bleed into others. Putting it into standby for a while fixes it for a bit, but extended use causes the issue again
How did you guys send yours back? In the original box?
I sent mine with orginal box. without cables and charger etc. when they sent me a new one it came with these aswell so i got spare cable and charger
I haven't sent mine back but it has now seemed to resolve itself, haven't had rings for a week now. Last time I got them it was while the tab was on charge and I was watching 2 episodes of the gadget show !
I received my replacement tab on Friday. Originally I wasn't happy as I had a white one and they sebt a black one. However ot turns out they sent me the "soft black" one and I love it. It feels like a much better build quality.
I sent mine back on its own and i received a newly boxed one; so i now have double accesories.
Look at S/N... RxxBy.....
What is on 5th place? 7, 8 or 9 ???
I had a B7 now I have a B9
My gf and I both have atrix phones and I'm on my 2nd one. it's been fine so far, it runs ICS etc etc
well, she is on her 3rd one and this one is having problems already
1st one the digitizer stopped working
2nd one speaker wasn't working
3rd one the notification bar keeps disappearing. factory reset does not fix it
I don't want to root her phone or anything so she wants to keep it stock (and she should)
We talked to motorola and they told us to factory reset. told them we did, and they pretty much said do it again... wtf #1
after I told her to call AT&T and they told her the same thing. We told them it was already factory reset once about an hour ago, and they said to take it back to the service center and get a 4th one.... problem is, she can't this week because this was her only day off. (I guess they forget we can't keep going back to the service center because we work) they also suggested when we get the 4th one to play around with it for about an hour at the place so we know it works.... seriously?
3 phones and 2 of them broke within a week (the notification bar happens about 10 mins after starting the phone)
does anyone have any suggestions on this problem we're having? We can go back and get a 4th one, but jeez... 4 phones? I think it's time they give her something else
Thanks for the suggestions everyone
Hmm... it seems like you just have bad luck.
What you could try to do is ask AT&T to give you both new Atrix 2's free of charge.
You can explain how it's not your fault that all of this is happening and that they should value that you are their customer.
It's worth a shot and I think you have a good chance at convincing them to do this. You'll probably need to sign a new 2-year contract though.
I would tell AT&T you are tired of Motorola and the problems with the phones and aske for a Skyrocket to replace them with. Worth a shot if you want to upgrade and get away from Motorola.
Mine was sent once cos digitizer stopped working, then month later I had random reboots even on stock. They send me new one and its fine. I dont mind as long as they offer replacement.
Sent from my MB860 using Tapatalk
hey bro i work for att and its because when you get a replacement they send you the ****tiest of the phones they have .. they will be refurbished and they will be ones they cant re sell . call and tell the your six mos in your contract and that a rep said you were eligible for an exception.
twayneo said:
hey bro i work for att and its because when you get a replacement they send you the ****tiest of the phones they have .. they will be refurbished and they will be ones they cant re sell . call and tell the your six mos in your contract and that a rep said you were eligible for an exception.
Click to expand...
Click to collapse
My first Atrix never worked out of the box. Sent in for repair, didn't work. Sent in again, worked for a week, something else broke.
Got a NEW replacement from Motorola after much *****ing and escalating to BBB & executive customer service and have not had any problems yet, except it came with a non-working factory battery that was replaced after two months of being ignored.
I'm hesitant to buy another Motorola because their support team makes it a nightmare to get your phone fixed or replaced.
twayneo said:
hey bro i work for att and its because when you get a replacement they send you the ****tiest of the phones they have .. they will be refurbished and they will be ones they cant re sell . call and tell the your six mos in your contract and that a rep said you were eligible for an exception.
Click to expand...
Click to collapse
yep. had 4 Atrix already... the more att replaced my phone, the worse it got.
New atrix -> bluetooth audio stream keeps disconnecting --> Moto said, go get it replaced because it should not do that...
1st replacement -> refurbished... same problem... called Moto again and att service center --> go get it replaced.
2nd replacement -> refurbished... same bluetooth problem, with additional random reboot. i check phone to look at time, press power button -> reboots.... a lot... --> replacement time... but wait... "we cannot replicate the problem" says att service center representative, "thus we cannot replace it"...
me: it is "RANDOM"... they played with it for 5 mins and could not replicate the problem..
att service center representative told me to call att replacement center who said "why wouldn't they replace it? all we're going to do is the same thing they would, which is replace the phone".. att service center: "our policy is, if we cannot replicate problem, we do not replace"
with much frustration, finally got a hold of someone higher up who was willing to replace phone...
3rd replacement coming from so called higher up -> refurbished... status bar disappears... cannot answer calls, bluetooth problems, wrong battery gauge... out of att options... last option, send it in for repairs at Moto... will be getting phone back tomorrow.. will see how phone works... crossed fingers, it would work as it should...
Yeah, the motorola phones boast a lot of features, but even with the motorola razor in the past, I remember disliking it due to unreasonable security restrictions and random bgs.
i have been with att for many years and dealt with alot of **** and like our friend the att rep said its a refurbished device so it had problems before so its bound to again, see i got the atrix with the 99 cent deal and after one with one problem i called moto and att and i got a new atrix to replace my old one, which had a chip in the fingerprint reader and no rubber around the camera lens, call and beg plead and lie it works every time lol take it from someone who has been through 20 phones in 4 years if its the phone they provided you with they will replace it, alos only 3 or 4 out of that 20 i actually broke the rest were refurbs and refurbs of a different make and model, good luck OP you should get it right eventually
It isn't just Motorola. I have had the same problems with HTC, Sony, and Nokia. My son had 4 iphones replaced. It is a refurb problem. Just keep complaining and eventually you might get one that lasts.
i have just received back my phone from motorola... and guess what... FAIL! my phone has not be repaired! they did not input the problem i told them about so all they did was flash the software.
I'd been on the phone with them for a good 3-4 hrs to get my phone replaced/repaired. In order for motorola to "replace" the phone, they need to verify with ATT that the phone had been replaced at least 3 times. They need the Serial no. or IMEI no. of the phones that had been replaced, and they cannot guarantee that I will receive a new phone. problem is, I do not keep the serial numbers/IMEI numbers of the phone I get, so I advice you guys to write it down or something just in case stupid things like this happen
I replaced my atrix 4 times because of a ****ing nice issue. People hear me like im in a tunnel .... garbled and far away. I still don't have it right but I kept it since it fell in water. It works perfectly because I pulled battery immediately but I can't return it because the white dot is now red.
Sent from my MB860 using xda premium
same here. my digitizer went bad, refurb had messed up contacts for sdcard and wouldn't see it. Next refurb the screen was not aligned good, could see light bleed around the edges. I fixed the contacts on the second one and sent the last one back. Oh yea the phone also had the drop bluetooth problem, but that seems to have been fixed after flashing.
About puked when i first turned on the phone on and saw all that att bloat crap on there.
sdlopez83 said:
I replaced my atrix 4 times because of a ****ing nice issue. People hear me like im in a tunnel .... garbled and far away. I still don't have it right but I kept it since it fell in water. It works perfectly because I pulled battery immediately but I can't return it because the white dot is now red.
Sent from my MB860 using xda premium
Click to expand...
Click to collapse
hmm, i never knew what that white dot signify. thought it was some kind of special phone if it has a different color.
UPDATE 1/14/2017
So after calling uncountable times from Uruguay to Google, Best Buy and Huawei. I finnaly made some progress. I call Huawei and they told me that if I was still on the warranty period they will help me with my device. So they asked me for some photos of the phone and a copy of the recipt of my purchase. After 3 days of waiting I recive a mail with a label from UPS to send my phone, I was really surprised because the payed for a shippment by plane of 130 dollars. I sent the phone and they told me that in a few days they will email me back telling me if my phone it's able for a repair or the will replace and upgrade my phone, (by adding extra memory). I'll keep up to date this post.
BTW thanks to all of you who tried to help me!
A week ago my phone just simply turn off and never boot up again. The ONLY thing that i notice its that the phone was making a electric sound near the top speaker, but the phone didn´t turn on the red light. So i take it to a third party phone repair service and they told me that the motherboard was dead and they couldn´t fix it because here (in URUGUAY) there are no parts for this phone. So im asking u what to do. Send the phone back tu USA to a repair service, buy a new motherboard and repair it by myself.
IMPORTANT: The phone has lees than a year but i buy it on a travel tu USA so the warranty here in Uruguay doesn´t do anything.
Sorry for my english!
Thank U
http://www.globaldirectparts.com/Huawei-Google-Nexus-6P-Parts-s/24884.htm
Sent from my Nexus 6P using Tapatalk
---------- Post added at 05:20 PM ---------- Previous post was at 05:19 PM ----------
I'd repair it myself or buy a new phone sending it off is going to cost about the same most Likely.
Sent from my Nexus 6P using Tapatalk
Work on EUR (ITA) only?
My phone just stopped functioning about a 3 months ago. It would just bootloop without access to bootloader or anything. I called Google (3times) and finally they gave me a new one. The first two wanted me to mail it to huawei for 4 weeks without a phone. The 3rd was american and shipped me one. Its probably a doable repair only that the back its a ***** to get off I think. I'd do it myself
dontbeweakvato said:
My phone just stopped functioning about a 3 months ago. It would just bootloop without access to bootloader or anything. I called Google (3times) and finally they gave me a new one. The first two wanted me to mail it to huawei for 4 weeks without a phone. The 3rd was american and shipped me one. Its probably a doable repair only that the back its a ***** to get off I think. I'd do it myself
Click to expand...
Click to collapse
OMG, my phone bootloop without access recovery or format phone on fastboot,but my problem is called hawuei or google,I have some important business file that I would delete all the phone before giving them
wonderdroid87 said:
OMG, my phone bootloop without access recovery or format phone on fastboot,but my problem is called hawuei or google,I have some important business file that I would delete all the phone before giving them
Click to expand...
Click to collapse
Try this, Power off phone completely. Press power and volume down and hopefully boots into bootloader.
Bootloader works but flash factory success,after reboot not work and recovery not work
wonderdroid87 said:
Bootloader works but flash factory success,after reboot not work and recovery not work
Click to expand...
Click to collapse
I'm having the same issue. :|
Motherboard issue
Hey guys,
I'm from India and I got the Nexus 6P when it was launched. After I got the phone, around a month later I got the phone replaced as it had some battery problems. Now the present scenario is 4 days ago the phone was acting pretty weird. The camera app wasn't opening and it would close saying there's an error. The fingerprint sensor was very very slow. If there was an incoming call it would just vibrate and the screen would be still off. I took it to the Huawei service center and left it there. Now there are saying the motherboard is damaged and they are asking 20000 INR (approx 300 USD). Now the thing is there isn't a single scratch as I had used it in a very careful way and haven't done anything thing to it.The warranty is also expired. I literally feel scammed as paying so much for a phone and it's lifetime is just around 1 and half year. It sucks tbh. And paying so much for that motherboard is useless because even if I sell it the market price for second hand Nexus 6P is less.
Please help me out guys.
Thank you.
R.V
rahulvasisht7 said:
Hey guys,
I'm from India and I got the Nexus 6P when it was launched. After I got the phone, around a month later I got the phone replaced as it had some battery problems. Now the present scenario is 4 days ago the phone was acting pretty weird. The camera app wasn't opening and it would close saying there's an error. The fingerprint sensor was very very slow. If there was an incoming call it would just vibrate and the screen would be still off. I took it to the Huawei service center and left it there. Now there are saying the motherboard is damaged and they are asking 20000 INR (approx 300 USD). Now the thing is there isn't a single scratch as I had used it in a very careful way and haven't done anything thing to it.The warranty is also expired. I literally feel scammed as paying so much for a phone and it's lifetime is just around 1 and half year. It sucks tbh. And paying so much for that motherboard is useless because even if I sell it the market price for second hand Nexus 6P is less.
Please help me out guys.
Thank you.
R.V
Click to expand...
Click to collapse
Having the same problem as yours bro. But they asked me 14000 INR. So I happened to give it to third party service center and they tried to solve the problem, in fact the phone booted up and now it's in bootloop and they suggested me to take it to authorized service center as they couldn't solve the bootloop issue and they say it's a software issue (they took 2200 INR). Hope it gets solved through the software. I'll update when they give an update. If this doesn't work, i'll just buy a pixel 2
rahulvasisht7 said:
....Please help me out guys.
Click to expand...
Click to collapse
Sure. Time to get a new phone and move on.
rahulvasisht7 said:
Hey guys,
I'm from India and I got the Nexus 6P when it was launched. After I got the phone, around a month later I got the phone replaced as it had some battery problems. Now the present scenario is 4 days ago the phone was acting pretty weird. The camera app wasn't opening and it would close saying there's an error. The fingerprint sensor was very very slow. If there was an incoming call it would just vibrate and the screen would be still off. I took it to the Huawei service center and left it there. Now there are saying the motherboard is damaged and they are asking 20000 INR (approx 300 USD). Now the thing is there isn't a single scratch as I had used it in a very careful way and haven't done anything thing to it.The warranty is also expired. I literally feel scammed as paying so much for a phone and it's lifetime is just around 1 and half year. It sucks tbh. And paying so much for that motherboard is useless because even if I sell it the market price for second hand Nexus 6P is less.
Please help me out guys.
Thank you.
R.V
Click to expand...
Click to collapse
Sorry, I don't mean to hijack this thread.
Anyways, my phone lasted 1 year and 2 months, so basically the phones are clocked to fail after warranty.
I suggest you try the 4 core boot image fix if the phone is bootlooping. Have been running it for few months with this jugaad.
Nexus 6p- dead after 1 yr 9 months
Same problem has happened with me. The phone is now dead after using it for 1 year 9 months. Means 43000 for 1 year 9 months.
Please help me out as the huawei service centre is asking for 18k rs. Why i should pay for the problems that everyone is facing after i browsed the forums pages and lot of other websites.
I feel cheated after purchasing this phone. I was alot positive for nexus series. But they are waste.
Even the google support didnt gave a proper reply
Even i am facing the same issue . I also go to know from the service centre that they already had 30 such complaint. The phone was not physically damaged . This is not fare to pay 20,000 INR when we are not responsible for the issue .
jassun16 said:
Having the same problem as yours bro. But they asked me 14000 INR. So I happened to give it to third party service center and they tried to solve the problem, in fact the phone booted up and now it's in bootloop and they suggested me to take it to authorized service center as they couldn't solve the bootloop issue and they say it's a software issue (they took 2200 INR). Hope it gets solved through the software. I'll update when they give an update. If this doesn't work, i'll just buy a pixel 2
Click to expand...
Click to collapse
hey jassun, did the bootloop issue solve? please update what happened??
kat19 said:
hey jassun, did the bootloop issue solve? please update what happened??
Click to expand...
Click to collapse
Hello @kat19, the problem seems to be completely hardware and I should replace my botherboard in order for my phone to work. Since it costs too much for the replacement, I sat quiet and planning on buying a new Pixel 2 device. There is nothing I can do with the software for the device to work.
jassun16 said:
Hello @kat19, the problem seems to be completely hardware and I should replace my botherboard in order for my phone to work. Since it costs too much for the replacement, I sat quiet and planning on buying a new Pixel 2 device. There is nothing I can do with the software for the device to work.
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But you said that local shopkeeper fixed it and it was only left with some software issue?? That gave me hope for mine.... :/
Silver color here too
if you have a friend in the USA they can request a warranty repair for you if you can get it to them
my mom did this for a friend who also bought it during travel to USA from Peru
kat19 said:
But you said that local shopkeeper fixed it and it was only left with some software issue?? That gave me hope for mine.... :/
Silver color here too
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Yeah, it seemed to work for sometime that day and later it completely dead. I even confirmed with the shopkeeper that it's completely failed motherboard and it has to be changed in order for the device to work. Sorry!
---------- Post added at 01:45 PM ---------- Previous post was at 01:43 PM ----------
2x4 said:
if you have a friend in the USA they can request a warranty repair for you if you can get it to them
my mom did this for a friend who also bought it during travel to USA from Peru
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The device is out of warranty. It's almost 1 year and 9 months old. So I'm sure it's not under warranty. Anyways thanks for the suggestion.!
jassun16 said:
..The device is out of warranty. It's almost 1 year and 9 months old. So I'm sure it's not under warranty. Anyways thanks for the suggestion.!
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Is your bootloader unlocked? Have you tried flashing the 4 core boot image?