Hi all
I just want to get a rough estimate of number of who has sent thier galaxy tab to a UK based service centre when they bought thier tab in the UK to fix the newton ring issue.
My questions are:
Did they fix it?
How long did it take?
Which Service Centre?
This is just to see how many tabs were fixed by service centres and to see if they have the equipment/ software to do it
I have sent my to A Nova Norwich on the 18th Augest. Been calling every week First they said they don't have the equipment to do it, waiting for MPI. Now they saying they are waiting for software to do it.
Regards
Mine has been gone a week and I already miss the bugger. At work it takes me twice as long to do things and I need it back asap. Told them this on the phone yesterday and they said they will call them and hopefully get it sent out via Currier. If they play up with this I will demand a refund and get a Sony tablet S.
I returned mine to Currys yesterday for this exact reason.
The woman in the store said they have had 2 other returns and both of their in store displays have the same issue.
Thinking about getting an Archos G9 8.0in.
1.5Ghz Texas Instruments CPU which aparantly Google has already given the green light for Ice Cream Sandwich, expandable memory, standard ports.
Ok, it's a bit thicker than the Samsung but it could be a decent little tab?
Going to wait and see it in the flesh and read some reviews though.
Sent from my Amiga 500 using Workbench!
Hi all
So it's been more than 28 days and still no fix from service centre. I called Samsung and they offered a Replacement but it's going to take 28 days!!! Any one else managed to get their fixed by a service centre?
I have just had an update. My repair case was closed with the status, closed none defect.
When i called up they said it was an error on my part. Brilliant!!!
I also had that problem. They closed it saying its not a defect. they had it for 1 week and then it was closed. So far I dont think any where in the UK a service centre has actually fixed a samsung galaxy tab
lama16 said:
I also had that problem. They closed it saying its not a defect. they had it for 1 week and then it was closed. So far I dont think any where in the UK a service centre has actually fixed a samsung galaxy tab
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Click to collapse
So did you get it back with the same default? I'm currently pestering their Facebook page, complaints department etc. If you don't mind me asking what did you do in the end?
Liam
EDIT: sorry i just saw your post above mine. Did you accept the replacement and how did they manage to get them to give you one?
Yes i accepted the replacement but have not received it. going to take 28 days. also they mentioned there is no way of tracking the exchange progress.
I called samsung customer services to chase up daily/weekly and they mentioned if after 28 days the tab was not fixed by the service centre they will offer a exchange. I suggest you call up samsung and make sure the service centre doesnt send you back the tab unless its fixed. otherwise you have to send it back again. while on the phone with samsung get them to give you the number for the service centre so you can call them directly to find out whats happening
Andy
My mate had the newton rings, took it back to PC World where he bought it, they gave him a new one there and then.
He's had the new one since the end of last week and the same thing's happened.
Result. After a bit of moaning they have agreed to replace it. However it will take up to 28 days BO!
Well thats sort of good news. Just need to wait now...
Still no reports of UK service centre fixing galaxy tabs
Just recieved my exchanged samsung galaxy tab. no issue so far.
lama16 said:
Just recieved my exchanged samsung galaxy tab. no issue so far.
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Dude can you keep us posted whether it stays that way - ie no rings or streaks appearing after a certain period of time etc.
It may be they have fixed the issue permanently and you got one of the fixed units, as opposed to getting a replacement unit from the same batch as all the others with this problem, and that have the same problem either upon receiving the replacement or up to a week or so after getting it...
I just want to know because if they have finally really fixed it then I will take mine in to have the screen replaced under warranty (although I would prefer a completely new unit)
They send me a new unit. Box was unopened. so far no issue only get it when pressing hard. even when i press hard the oil slick shows very very faintly hardly noticable and disappears when you stop pressing.
Im just about to send my 10.1 back to the UK centre. It has about a 2.5" newton ring oil slick in the middle of the screen, but even worse after about an hour of use the screen display starts to corrupt. A lot of the whites start getting flickering pink lines across it and colours bleed into others. Putting it into standby for a while fixes it for a bit, but extended use causes the issue again
How did you guys send yours back? In the original box?
I sent mine with orginal box. without cables and charger etc. when they sent me a new one it came with these aswell so i got spare cable and charger
I haven't sent mine back but it has now seemed to resolve itself, haven't had rings for a week now. Last time I got them it was while the tab was on charge and I was watching 2 episodes of the gadget show !
I received my replacement tab on Friday. Originally I wasn't happy as I had a white one and they sebt a black one. However ot turns out they sent me the "soft black" one and I love it. It feels like a much better build quality.
I sent mine back on its own and i received a newly boxed one; so i now have double accesories.
Look at S/N... RxxBy.....
What is on 5th place? 7, 8 or 9 ???
I had a B7 now I have a B9
Related
So I've been reading the "let us file a complain to SE..." thread lately cuz well...you guess it...my phone developed a crack.
Anyway, I did see that some people have been getting "reconditioned units" that look worse than the ones they already have.
So, how many of you guys have had problems with the service offered by SE/Authorized dealers?
Really interested in this poll, since I just let my X1 to an authorized center...
However, I must admit that I am really unsatisfied with the repai time: they told me that I have to wait 15 working days! Man, what was the premium price for?!
I sent my phone in Tuesday and they still haven't received the phone even though the service center is 35miles away from here...
Add 3-5 working days to get my phone fixed plus another week to get my phone back...so I think I'm there as well
I got back the same phone after I sent it in for a software glitch that I failed repairing myself. It got back in exactly the same condition and earlier than I had thought.
My X1's screen started blacking out when slid open, so I reluctantly sent it in, having heard a lot about cracked plastics and scratched battery covers.
I got it back in just 3 days, which is apparently unusual even for SE service here. No extra scratches or damage.
Oh, and they didn't notice the Hard-SPL...
Well - i got my replacement through vodafone so it doesnt really count
Reading some of the Dutch Forums (e.g. tweakers.net), the average time is 6 weeks for Netherlands. Some poor guy waited 19 weeks.
http://gathering.tweakers.net/forum/list_messages/1326523/20
That's almost HALF A YEAR.
Mine had stylus crack, battery crack, chipped case in three places.
4 weeks since I sent it in, and counting..
OMFG!
How is that possible???
Jeez man...4 weeks? How is it that you haven't killed them already?
If I don't have it by the end of next week I'm gonna drive there myself and have a talk with them...
wow....this is pathetic.
some of the buttons arent working smoothly these days..which means i am screwed if i send it for repair
seems im d only one wit a good story bout this..i got my phone back like 4 days
I sent my x1 to service because left-right buttons plus all other front buttons and touchpad were getting dead.i have to wait 15 min and reset phone 5 or 10 times to get device normal.f*ck sake!i am on contract with my service provider.they said i must wait minimum 2weeks just for answer REPAIR or Change.afterwards i must wait another 2weeks for repair or get new unit.i am gonna have big fight with SE.i am very disapointed.i am not gonna buy any other sony products even sony movies films
I went to a Vodafone store with repair service. Somehow they are authorized to repair phones for warranty. I only had to show my phone, they ordered the parts and they texted me when they received the parts. Then I could wait for it on location while they repaired my phone. I think that's a great service but it's more thanks to Vodafone. I live in the Netherlands, The Hague.
MAkS1 said:
I went to a Vodafone store with repair service. Somehow they are authorized to repair phones for warranty. I only had to show my phone, they ordered the parts and they texted me when they received the parts. Then I could wait for it on location while they repaired my phone. I think that's a great service but it's more thanks to Vodafone. I live in the Netherlands, The Hague.
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Hmmm, yes, so:
- SE repair service sucks
- Vodafone is great
But I really think that 4weeks is the maxiimum amout of time I would wait for a repair, not just a phone repair but whatever else. Never experienced a repair time longer than 4 weeks, and I would have been really upset hearing about 19 weeks!!!
But what about the repaired phone? Apart from Vodafone people, in ehat condition were your "new" phone? can you be more verbose than the poll?
MAkS1 said:
I went to a Vodafone store with repair service. Somehow they are authorized to repair phones for warranty. I only had to show my phone, they ordered the parts and they texted me when they received the parts. Then I could wait for it on location while they repaired my phone. I think that's a great service but it's more thanks to Vodafone. I live in the Netherlands, The Hague.
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Click to collapse
Hmmm, u were lucky. This is what the Netherlands is like most of the time Mine was out of contract, but the problem is not the shop I went through in Rotterdam - been getting my phones from them for a few years now. I suspect it's the guys in NL who bought the service contract from Sony.
[email protected] said:
But what about the repaired phone? Apart from Vodafone people, in ehat condition were your "new" phone? can you be more verbose than the poll?
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Perfectly repaired, but unfortunately now, a month later, I have 3 cracks. The parts are in so I have to go to the store again. I don't want to go to the store twice every month...
Well,
I brought my phone to an SE Service Center around my Corner. The Display shaked a little. I brought it in on the 7.5.09
Those guys sent the phone to the Xperia guys. Seems that only some people can fix it.
Well, I have not got it back yet. :-(
So I called the Xperia line. The told me, that they did not received it yet...
But the guy was friendly. He is now starting to find my phone. We will see what happens.
Cheers
Jens
SONYERICSSON or a Network Provider???
Come on, in order for this poll to have any impact or make any sense, it should include at least WHICH Country and if SE direct or through a Service/Network Provider! Otherwise its just hot air!
I waited 5/6 weeks for my replacement to arrive aftre the sound went completely.
After SE took delivery initially I received an email to let me know it had arrived. Then nothing for a week, 2 weeks, 3 weeks and so on and so on.
The tracking website was never updated and I never received emails updating me on the progress. I phoned them all the time.
After 5/6 weeks I received a refurbished phone which [TBH] is in better condition than the phone I sent for repair, no consolation really.
Yea...WHAT tracking site? They never even acknowledged the fact that they received it. I had to phone today, to find out they got it on Friday. Even though I ASKED to be informed when they would actually get it...nada.
Anyway, when I talked to the representative and told him I want my phone repaired not replaced (because mine is scratch free and in perfect condition otherwise) he was like..."OH...we'll see what we can do"
People, how hard is to replace a back cover???
But I suppose it's good business taking good scratch free phones and replacing them with "functionally equivalent" but with cosmetic damaged ones...
@michaelthemage
The poll specifies SE Service.
And how many countried would you have included in the poll?
In my opinion, in makes no relevance what country you are in (even though I KNOW there are big differences between SE service centers). SE Service is a global thing, having an international warranty (at least European for me) so in my opinion the quality of their services should be viewed as a whole.
I for one bought my phone in France but since I'm doing an internship in the UK I sent it to Banbury.
So I do think the poll does make sense and I give thanks to all who have voted/will vote and who told me their SE related stories.
I got a global warranty card with my phone but it wasn't much help when my screen died. It is supposed to be a vip service for X1 owners where you can get a replacement phone the same day at any SE service center. Not quite. If you're in a place where they don't sell it, don't expect SE in your home country to send one to the service center you're visiting, they will not, period. And if you look close at the support site there's a somewhat hidden page that shows country by country what is (not-) available.
I shipped it off with fedex to the dealer, who said they will send one in return asap if I paid the courier. It cost me about 100 usd. When they received it, they changed their mind and said they needed the original box and booklets... and they couldn't just replace the phone (ten days since I bought it) and let me send the stuff when I returned home. Cheers...
That said, when I could deliver the box I got a new phone right away from the dealer. SE had no desire to help at all.
I don't like buying phones from operators, rather be free to choose who bills me for the calls, but if the operators service team are better at customer care, I may just do that next time.
Hello all. I guess by now you have heard of the glass separation issue with the I/O Limited 10.1 Galaxy Tab?
If not, see hxxp://androidcommunity.com/displays-breaking-on-galaxy-tab-10-1-google-io-limited-edition-20110527/
I was just wondering if others have experienced this yet and what can be done about it?
The upper right corner is the only concern I have on my unit. It is not that bad now, but what about a month from now. Can I glue it myself?
Your thoughts? Thank you all.
I got the same issue. I am about to call Samsung support about it.
fgarcia25 said:
I got the same issue. I am about to call Samsung support about it.
Click to expand...
Click to collapse
Can you post your results with Samsung?
Thank you
Mine was separating pretty badly on the top left and right corners. I called Samsung on the number on the bottom of the tablet; they opened a repair ticket and emailed me a UPS prepaid label to send it back.
A week later UPS delivered a replacement unit. One corner is ever so slightly not flush but it's nowhere near as bad as it was and I'm just going to live with that.
Did you get back an IO tab?
Uplinked through my mind
I'm so glad this thread is here. I didn't even know this was an issue/problem. My only concern is will Samsung send me a replacement while I'm working and living overseas in China? Moving in 3 weeks.
reply
yay pie said:
Mine was separating pretty badly on the top left and right corners. I called Samsung on the number on the bottom of the tablet; they opened a repair ticket and emailed me a UPS prepaid label to send it back.
A week later UPS delivered a replacement unit. One corner is ever so slightly not flush but it's nowhere near as bad as it was and I'm just going to live with that.
Click to expand...
Click to collapse
Was it again an i/o special edition?
Yes, it was an I/O model. Came in the exact same packaging and everything, just like when I pickd up the first one at I/O.
Has this issue gotten worse for those who have it? I recently purchased a 'used' IO Tab from someone and when I got it I specifically checked for screen separation and noticed none.
Only a few hours into using it I noticed the bend above the port to charge the device. Now I have to make a concious effort not to hold it on that side.
So, did it only get worse, or should I be through the worst at this point and it'll just be a little 'off' from now on out?
I also had that problem, i called them 2 weeks ago and they helped me get a replacement unit, which just arrived yesterday. But the replacement has the screen coming out of the body of the unit worse than the one i sent in. I think it just has a deep manufacturing flaw. Im not even gonna bother sending it in again. a 2 week wait without the tablet just to get another with the same problem... It works fine either way so might just be worth it to hold onto it.
aamzalag said:
I also had that problem, i called them 2 weeks ago and they helped me get a replacement unit, which just arrived yesterday. But the replacement has the screen coming out of the body of the unit worse than the one i sent in. I think it just has a deep manufacturing flaw. Im not even gonna bother sending it in again. a 2 week wait without the tablet just to get another with the same problem... It works fine either way so might just be worth it to hold onto it.
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Click to collapse
Well that sucks. I wonder if it's only present in the IO Limited Editions (haven't noticed any complaints from the NYC purchasers). I guess we'll find out in a matter of days.
Retail tab owner here
I bought mine in union square, and I have been monitoring a possible glass separation very carefully. I am happy to report my tab has so far been unaffected by this issue..
Keep in mind all that the Google I/O tabs where all hand made vs the ones being sold now. From my understanding they are fixing the issues. I got my labels just Friday because I got busy. Should be sending mine out tomorrow. Will give you all update on what happens.
fgarcia25 said:
Keep in mind all that the Google I/O tabs where all hand made vs the ones being sold now. From my understanding they are fixing the issues. I got my labels just Friday because I got busy. Should be sending mine out tomorrow. Will give you all update on what happens.
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Please do keep us posted. I'm interested. AnandTech worried me saying the retail version had a better panel.
Sent from my GT-I9100 using XDA Premium App
I'm UK based.*
I called the number on the back of the tab and at first the guy told me that I couldn't get it shipped back to the UK. I asked him to double check and he came back and said that in fact they could send it back to me.*
I gave him my address and all the information and he repeated it back to me and said to wait for the ticket email to confirm.*
When I got the email it didn't have the right address - it obviously was not liked by their system as the road address and town where right but the state was Texas!*
I am also not clear on if I am meant to ship it to them or they are going to pick it up.*
I will call them back shortly and try to sort out the address and clarify but has anyone else spoken to anyone in support about an international return and repair? And if anyone had a direct email for someone at samsung support so I can send them my address in typed form that would be really helpful! Thanks.*
So I called Samsung back and they pushed through the shipping for me.
It turns out their system does have the correct address but the email sent out wasn't formatted for international addresses so that is why it was messed up.
I have scheduled my UPS delivery for Friday (tomorrow)... I didn't include the original box - I wrapped the galaxy tab in lots and lots of bubble wrap and put it in another box as I wanted to keep the original box if I ever decide to resell it in the future and I wasn't sure if I would get the box back.
I just hope that I don't get another new tab back which has the same fault - but I can't complain about Samsung's customer service. They were very very helpful and very very fast! I mean they are paying for international shipping to the US and back again so I am happy
Spinstorm said:
So I called Samsung back and they pushed through the shipping for me.
It turns out their system does have the correct address but the email sent out wasn't formatted for international addresses so that is why it was messed up.
I have scheduled my UPS delivery for Friday (tomorrow)... I didn't include the original box - I wrapped the galaxy tab in lots and lots of bubble wrap and put it in another box as I wanted to keep the original box if I ever decide to resell it in the future and I wasn't sure if I would get the box back.
I just hope that I don't get another new tab back which has the same fault - but I can't complain about Samsung's customer service. They were very very helpful and very very fast! I mean they are paying for international shipping to the US and back again so I am happy
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Fantastic news man. Keep us posted please. Looks like I'll have to send mine in someday soon.
Sent from my GT-P7510 using XDA Premium App
I had the screen separation problem as well. I called up Samsung and after numerous calls I was able to ship mine to Samsung and have it replaced. I just received the tablet yesterday and it came with a completely different build than the one I received at Google IO. One difference was that I didn't have the option to select the stock Android wallpapers like I had with my previous unit. The only option I had for wallpapers were ones that Samsung provided. The build didn't seem as "buggy" as the one I got at Google IO but it's a little disconcerting that there are so many builds of 3.0.1 for the same device from the same manufacturer. Also I swear the device seems thicker than the one I got at Google IO. I'll need to compare it with my friend's iPad 2 to be sure.
oracleicom said:
I had the screen separation problem as well. I called up Samsung and after numerous calls I was able to ship mine to Samsung and have it replaced. I just received the tablet yesterday and it came with a completely different build than the one I received at Google IO. One difference was that I didn't have the option to select the stock Android wallpapers like I had with my previous unit. The only option I had for wallpapers were ones that Samsung provided. The build didn't seem as "buggy" as the one I got at Google IO but it's a little disconcerting that there are so many builds of 3.0.1 for the same device from the same manufacturer. Also I swear the device seems thicker than the one I got at Google IO. I'll need to compare it with my friend's iPad 2 to be sure.
Click to expand...
Click to collapse
How long did the process take? How's the build quality on the new unit?
Sent from my GT-I9100 using XDA Premium App
FYI, I sent my GT for repair on 6-8-11 they received it on 6-13-11 was fixed on 6-21-11 ( label printed that day ) still waiting to be shipped back to me as of 6-25-11 still hasn't been shipped back yet.
Samsung claims 5-7 business days to fix it, then 3-5 days to ship it back, guess that means 3-5 days for ups to pick it up then extra time for the actual shipping.
This is what you should expect if you need service.
Hope this helps somebody.
developer40 said:
FYI, I sent my GT for repair on 6-8-11 they received it on 6-13-11 was fixed on 6-21-11 ( label printed that day ) still waiting to be shipped back to me as of 6-25-11 still hasn't been shipped back yet.
Samsung claims 5-7 business days to fix it, then 3-5 days to ship it back, guess that means 3-5 days for ups to pick it up then extra time for the actual shipping.
This is what you should expect if you need service.
Hope this helps somebody.
Click to expand...
Click to collapse
it is also working days not weekends so by next tuesday if you have not received it then its running late >:¬{
in my country samsung really good in customer service also after sales, from my previous experience to claim bluetooth headset gtab wont able to pairing, even though i should wait for the new replacement but the customer sevice from the head office is call to make sure its done.....yesterday i put my gtab back there, it happened the made in china battery is about to change with korean and still wait for some part to change till next tuesday....i believe samsung has a good same standard in this case
It happened my new korean battery n machine already done yesterday, 1day faster then it prpmise.
So satosfied with samsung, waot for you mate
genuine asia gingerbread
Sent mine in on a Friday about a month back.. got it back the following Thursday.
Got it 6-27-11, there system and employees were never updated but turns out it was shipped on 6-21-11 but, no one knew about it till it was actually delivered, that was crazy thought it was lost..
where are you anyway? i wonder how come the samsung centre services like that??
I had the same problem sent mine off to samsung i used special delivery so they had it the next day
I was following the tracking and work done from there site and nothing seemed to be happening with it so i phoned them up wast of time they didnt know a thing about it and just said wait longer
the onlt time i new it was fixed was when the royal mail man posted it through my letter box in a daft little envelop
Im amazed it never got smashed on the return trip back to me very bad service setup i through
so developer40 are you happy with your rma'd product did they fix the issue?
Has anyone bought a Nexus 10 from a place other than the Play store and had to RMA their device? I am curious as how Samsung's service is in terms of getting a replacement unit out to you. Getting a replacement unit from Google is pretty simple but is it as easy to get one from Samsung? Do they attempt to fix the device (for example, if you had light bleeding) or do they send you out a new unit?
Bad service.
ayman07 said:
Has anyone bought a Nexus 10 from a place other than the Play store and had to RMA their device? I am curious as how Samsung's service is in terms of getting a replacement unit out to you. Getting a replacement unit from Google is pretty simple but is it as easy to get one from Samsung? Do they attempt to fix the device (for example, if you had light bleeding) or do they send you out a new unit?
Click to expand...
Click to collapse
I bought mine from walmart and thought my battery was bad. I called samsung and it was painful to say the least. They transferred me 5 times. Once they sent me to google cause they said they didn't handle nexus products. Google sent me back to them I picked the wifi only option and they told me again it was a google product I told him I just got transferred back by google. He sent me to the manager who again tried to tell me they didn't deal with nexus products. So I told them my problem and told them I felt the battery was bad. He finally just said okay I'll put in a ticket for you to send it to Texas (I believe he said, wasn't really listening as I felt I should have just got a new one). He said the process would take somewhere from 2-3 weeks. I said forget I'll just deal with the bad battery until I can buy one and replace it myself.
The shipping process with Samsung is much the same except that it takes multiple transfers on the phone to find someone that has a screen that can do an RMA ticket on the device. My problem is that in doing the work they don't really make sure they solved the problem you had. I had my screen replaced and they put a worse screen in with four corners of large light bleed and they even managed to scratch up the back of my device. I was upset to say the least and had to ship it back for them to fix their shoddy workmanship. On top of that... I sent mine back on the 16th and it didn't get opened until 2 days after arrival. As of a week ago it has been sitting on hold waiting for parts. So its been in Samsung's hands now for 2 weeks and no word on when they will get whatever parts they need in stock or ship it back. When you ship they pre pay a 2 day air ups label and send it back 2 day air as well. Hope to get it back reasonably soon as the device has been out of use now for over a month. First trip took about two weeks total. Second trip who knows.
BTW, I did buy mine from play but was tired of worse RMA replacements. Everything was perfect on mine other than a little dimming along the camera edge of the screen and a dead pixel.
Sent from my often RMA'd Nexus 4, So that I can use the one I'm using now when I get the 6th and hopefully final one.
Hi everyone, i just purchased a SAMSUNG GALAXY S6 EDGE + and after a few hours of use i noticed a small grey/black mark appear in the bottom right hand corner of the screen.... can't post a pic here because im a new user
there are no cracks just a black blemish. its only small like quarter of the size of a 3.5 mm headphone input but its very noticable.
Does anyone know what this is? how to fix? etc.... if you need me to email the pic thats no problems.
Any help would be much appreciated.
Thanks
regards
Anthony
Funnily enough I noticed exactly the same on my day old Edge plus last night.
It looks like a small grey smudge and only really shows against a light background.
It's right by the bezel and about the same height as the camera icon on the lockscreen.
I didn't notice it the first day I had the phone but that doesn't mean it wasn't there, today my second full day with the phone I've not noticed it till I read this thread so I think I'll live with it.
Thanks for the reply.
Someone told me it's screen bleeding?
The phone was a gift for Christmas but I don't have the repciet, any ideas if because it's under Samsung warranty they would replace the device or fix it? I'm not to sure how the warranty works with Samsung.
I don't know what it is but on my phone it's so small I doubt anything would be done about it under warranty.
OK.
I'll call Samsung today and see what they say. Even though it's small it shouldn't be there and could get worse over time so I'd rather act now than later.
Thanks ???
mojox86 said:
OK.
I'll call Samsung today and see what they say. Even though it's small it shouldn't be there and could get worse over time so I'd rather act now than later.
Thanks
Click to expand...
Click to collapse
Good luck, let me know what they say.
They said to take into my local carphone warehouse store and they will do the repair as it's under warranty. They said it could be done same day or 2 days maximum. If I had the repciet I could get a like for like exchange but because I don't it will have to be a warranty repair.
I got mine on the internet so don't want to be without my phone for ages.
Wonder if Carphone Warehouse would repair mine as well
Should do buddy. Mine was purchased online as well. So samsung said that carphone warehouse do warranty repairs and obviously carphone warehouse are then paid by Samsung for the fix. The other option is the intercity samsung repair centre but the nearest one to me is miles away so carphone warehouse would be easier. If samsung fixes it direct they said it will take 7-10 days in total.
mojox86 said:
Should do buddy. Mine was purchased online as well. So samsung said that carphone warehouse do warranty repairs and obviously carphone warehouse are then paid by Samsung for the fix. The other option is the intercity samsung repair centre but the nearest one to me is miles away so carphone warehouse would be easier. If samsung fixes it direct they said it will take 7-10 days in total.
Click to expand...
Click to collapse
I've emailed Sammy.
There's a Carphone Warehouse about 5 mins from my house so hopefully they'll do it there.
Thanks!
Good luck mate. Let me know how it goes for you ????
will do!
so if the battery gets weak or dies after 2 years will Carphone Warehouse replace battery with a new battery?
save time going to Samsung store which is about 19 Miles away.
Just as an update.
I decided to let it go and not bother with getting it repaired/replaced.
It's so minor I go days without noticing it unless it's on a white background and the annoyance of a tiny blemish is less than the inconvenience of losing my phone for a while.
Samsung to their due were very helpful, they replied to my email on New Years day and created a case for me as well as giving me all my options, can't fault them tbh.
Another new update:
I decided to live with the smudge until I noticed it was darker yesterday.
Took it into the Samsung shop in Bristol with a copy of my email from Samsung and left it there last night for repair.
Got an email this morning saying my Edge plus is repaired and ready for collection.
That's very quick service!
Will collect it tonight and go over it with a fine toothcomb to see if it's been properly repaired and looked after, but so far no complaints!
Picked the phone up tonight after a LCD replacement with Samsung.
Good job, screen is perfect now.
Sim died when I put it back in the phone though but luckily I was next door to the EE shop so picked up a new replacement