Database Users

Dead Pixel

I have a dead pixel on the center of my screen. Only can be seen under white/light colors. I noticed the exact day after my 30 days were up. Can I just go into AT&T and exchange it for a new one? I bought it for full price from them if that matters.
Thanks!

Purple Drama Llama said:
I have a dead pixel on the center of my screen. Only can be seen under white/light colors. I noticed the exact day after my 30 days were up. Can I just go into AT&T and exchange it for a new one? I bought it for full price from them if that matters.
Thanks!
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I think you should try, if its a no the worst case scenario is that you would have to go directly through Motorola as it will still be covered by the warranty. Even in that case I think an At&t store would be able to help you with that process.
Sent from my MB860 using Tapatalk

I have one too but I've traded in a phone already
Sent From My Gibgerblurred Phone

BBock9 said:
I think you should try, if its a no the worst case scenario is that you would have to go directly through Motorola as it will still be covered by the warranty. Even in that case I think an At&t store would be able to help you with that process.
Sent from my MB860 using Tapatalk
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I'm hesitant because they wouldn't even sell me a phone for full price saying "they can't do that" and they have never sold phones outright for full price. They wanted to make me use up my upgrades I suppose and make commission. It's so frustrating. I have about 3-4 stores around a 20 mile radius so I might try them.

hi, can u tell me which app can find if there are some dead pixel or not .. i mean .. which check if there are some and highlight ..
thank u

bidurmarasini said:
hi, can u tell me which app can find if there are some dead pixel or not .. i mean .. which check if there are some and highlight ..
thank u
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Dead pixel detect

Received a refurbished unit?

When I received my nexus 7 from buydigg I noticed there was an Aokp wallpaper set. It seemed weird to me so I decided to inspect it. I noticed that the screen was loose on the left side and it made a noise when pressed on the left side. Is it safe to assume Buydigg sold me a used nexus?
Sent from my Nexus 4 using Tapatalk 2

vandizzam said:
When I received my nexus 7 from buydigg I noticed there was an Aokp wallpaper set. It seemed weird to me so I decided to inspect it. I noticed that the screen was loose on the left side and it made a noise when pressed on the left side. Is it safe to assume Buydigg sold me a used nexus?
Sent from my Nexus 4 using Tapatalk 2
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Return it and explain that to them. That's kind of sneaky of them to sell you a refurbished one instead of a new one.

heat361 said:
That's kind of sneaky of them to sell you a refurbished one instead of a new one.
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Definitely, a custom wallpaper would suggest its used. If it was described as a new model when you bought it you deserve a replacement or refund. Also, the loose/noisy screen would indicate screen lift which is a known fault/defect with some models.
Could be the store trying to fool you, but bear in mind if they also sell used/refurbished models it could be a genuine mistake. The best thing to do would be to contact them and explain.

Fuzone said:
Definitely, a custom wallpaper would suggest its used. If it was described as a new model when you bought it you deserve a replacement or refund. Also, the loose/noisy screen would indicate screen lift which is a known fault/defect with some models.
Could be the store trying to fool you, but bear in mind if they also sell used/refurbished models it could be a genuine mistake. The best thing to do would be to contact them and explain.
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I'm about to get on the phone with them right now
Sent from my Nexus 4 using Tapatalk 2

Should be fine, most stores are pretty good with that sorta thing.
Good luck!

RMA

I got my 6p replaced. How can I tell if it's a new device or a used device. It came in packaging just like a new device. I've never got a replacement Fromm Google before so I'm not sure what their protocol is for packaging a used or refurbished device. Thanks to anyone who may help

Since the 6P is basically brand new to market, I would image the RMA phones are brand new phones, not refurbs.
treIII said:
I got my 6p replaced. How can I tell if it's a new device or a used device. It came in packaging just like a new device. I've never got a replacement Fromm Google before so I'm not sure what their protocol is for packaging a used or refurbished device. Thanks to anyone who may help
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ripv2 said:
Since the 6P is basically brand new to market, I would image the RMA phones are brand new phones, not refurbs.
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But how would I know? I want to know for sure. But thanks.

I guess by simply asking support directly, they would tell you whether they are brand new phones or refurbs. Other than doing that, I don't specifically know.
treIII said:
But how would I know? I want to know for sure. But thanks.
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ripv2 said:
I guess by simply asking support directly, they would tell you whether they are brand new phones or refurbs. Other than doing that, I don't specifically know.
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I asked before they sent the phone. They said it would be a refurbished. But it came in new packaging that's what is puzzling me. So if someone had replaced their 6p I thought maybe they'd be able to chime in. Thanks

Out of curiosity what made you RMA the phone to begin with?

Unfortunately, it is most likely refurbished, especially because they actually told you that!
They are cleaned, fixed and repackaged to look like new but I'm sure they are not. The RMAs seem to ship from a different location (my new phone shipped from Mira Loma, CA very close to where I live but my two RMAs shipped from Illinois). I received 2 replacements, the original had a yellow screen (but I wish I'd just kept it), first RMA device I got actually had a fingerprint on the screen and a scratch on the bezel and the radio was all jacked up (couldn't make calls). The second RMA was much better but still not perfect (has a scratch or abraision on the glass/plastic surround between the metal body and the display). I ended up keeping the second one and just using a case with it.
Sort of pisses me off that they would send a defective device to begin with then replace with a refurb. Didn't I pay for a brand new working device?

bigdave79 said:
Unfortunately, it is most likely refurbished, especially because they actually told you that!
They are cleaned, fixed and repackaged to look like new but I'm sure they are not. The RMAs seem to ship from a different location (my new phone shipped from Mira Loma, CA very close to where I live but my two RMAs shipped from Illinois). I received 2 replacements, the original had a yellow screen (but I wish I'd just kept it), first RMA device I got actually had a fingerprint on the screen and a scratch on the bezel and the radio was all jacked up (couldn't make calls). The second RMA was much better but still not perfect (has a scratch or abraision on the glass/plastic surround between the metal body and the display). I ended up keeping the second one and just using a case with it.
Sort of pisses me off that they would send a defective device to begin with then replace with a refurb. Didn't I pay for a brand new working device?
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Well that's not good. I got my phone Monday that I ordered on Dec 28th and it shipped from Illinois. They wouldn't dare sell a RMA'ed phone as new would they? I'd be pissed because my display has pretty bad viewing angles, but the color is outstanding now that I calibrated it on Franco's kernel with auditiur.
It looks brand new and was packed as such. Doesn't have a blemish on it. Who knows.
Sent from my Nexus 6P using Tapatalk

So the way to tell is when you went to order your replacement, it says on the order page if the phone will be refurbished or not. This is how it was with the nexus 6. Normally, the first year the phone is it, google only uses new phones as replacements. After the year when they get s build up of refurbs, they start to use those.
This is what I have gathered from all the replacements I and several others have done on devices dating back to the n4.

treIII said:
But how would I know? I want to know for sure. But thanks.
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If they told you it would be a refurbished phone why would you question it?
Sent from a 128th Legion Stormtrooper 6P

[hfm] said:
If they told you it would be a refurbished phone why would you question it?
Sent from a 128th Legion Stormtrooper 6P
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Because it came in new packaging. Also I spoke to a Google supervisor today and they are not and will not send anyone a refurbished phone until after one year of the purchase date. I sent back the phone they sent me as I thought something was wrong with my camera. Turned out the phone I received took pictures identical to what I have. This camera isn't as good in low light as the hype on the internet and for some reason and its noted on the web my son's 5x takes better pictures. Hands down. This has been tested against 3 nexus 6ps. Though I must say there has only been his 5x to compare them to. There are certain low light though not close to dark situations in my home that this phone struggles with color, and noise that puzzles me. My son's 5x does not. Colors are true to life and the noise is much lower with his 5 x. And this is verified by putting the pictures on a computer and checking them. This is my favorite phone of all time and takes excellent photos. If a person uses what controls the camera app has to decide whether to flash or use hdr etc.. then pictures can be a lot better than just using hdr automatic though it does well 90% of the time. Love my 6p.

treIII said:
Because it came in new packaging. Also I spoke to a Google supervisor today and they are not and will not send anyone a refurbished phone until after one year of the purchase date. I sent back the phone they sent me as I thought something was wrong with my camera. Turned out the phone I received took pictures identical to what I have. This camera isn't as good in low light as the hype on the internet and for some reason and its noted on the web my son's 5x takes better pictures. Hands down. This has been tested against 3 nexus 6ps. Though I must say there has only been his 5x to compare them to. There are certain low light though not close to dark situations in my home that this phone struggles with color, and noise that puzzles me. My son's 5x does not. Colors are true to life and the noise is much lower with his 5 x. And this is verified by putting the pictures on a computer and checking them. This is my favorite phone of all time and takes excellent photos. If a person uses what controls the camera app has to decide whether to flash or use hdr etc.. then pictures can be a lot better than just using hdr automatic though it does well 90% of the time. Love my 6p.
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This is exactly what I just said

S7 Edge dead/stuck pixel?

My S7 Edge was delivered on the 7th, no problems until today when I noticed in the bottom left corner there seems to a be a dead/stuck pixel, most notable on white screens. This happens on all apps, and even in download mode so I assume it is a problem with the actual screen. Looking around, it seems that at least one person has had a similar problem on YouTube.
Would it be recommended to exchange the phone?

rfangster said:
My S7 Edge was delivered on the 7th, no problems until today when I noticed in the bottom left corner there seems to a be a dead/stuck pixel, most notable on white screens. This happens on all apps, and even in download mode so I assume it is a problem with the actual screen. Looking around, it seems that at least one person has had a similar problem on YouTube.
Would it be recommended to exchange the phone?
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Click to collapse
I would return it for a replacement.
You can try stuck pixel fixing apps like https://play.google.com/store/apps/details?id=com.htc.chris.blackspotdetect&hl=en
They will rotate through all the colors on max brightness in an attempt to kickstart the pixel into working.
Sometimes they actually do work, sometimes........

i would return the phone if i were you

Yep - RMA case, this issue falls under warranty

It looks more like a bit of glue/sealant that has been squeezed out under the glass.

That's not a dead pixel. There is something under the screen, or possibly a tiny crack at the very bottom.
I would definately exchange that.

Thanks for the replies - I'll be seeing if Carphone Warehouse is willing to issue a replacement.

rfangster said:
Thanks for the replies - I'll be seeing if Carphone Warehouse is willing to issue a replacement.
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did you get it exchanged?

malek777 said:
did you get it exchanged?
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Yes I did, returned to Carphone Warehouse after they did some 'diagnostics' on it - basically same thing as those dead pixel testers on the play store.

Uggg, I have a stuck pixel too...I was just gonna ignore it, but its starting to really bug me

rfangster said:
Yes I did, returned to Carphone Warehouse after they did some 'diagnostics' on it - basically same thing as those dead pixel testers on the play store.
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I have the exact same dead pixels as yours but unfortunately they didn't have any phones in Stock for an exchange.
---------- Post added at 07:14 PM ---------- Previous post was at 07:13 PM ----------
el7145 said:
Uggg, I have a stuck pixel too...I was just gonna ignore it, but its starting to really bug me
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I think those are dead pixels but I'm not 100% sure. Looks like mine but on the bottom of the screen

el7145 said:
Uggg, I have a stuck pixel too...I was just gonna ignore it, but its starting to really bug me
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once you see it you can never unsee it eh

malek777 said:
I have the exact same dead pixels as yours but unfortunately they didn't have any phones in Stock for an exchange.
---------- Post added at 07:14 PM ---------- Previous post was at 07:13 PM ----------
I think those are dead pixels but I'm not 100% sure. Looks like mine but on the bottom of the screen
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can you not ask them to reserve stock for you?

That sucks...hope you guys get replacements...
Sent from my SM-G935F using Tapatalk

rfangster said:
can you not ask them to reserve stock for you?
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They said they will call me once they have any in Stock. Hopefully soon. I only have 4 days left till I can no longer return or exchange.

malek777 said:
They said they will call me once they have any in Stock. Hopefully soon. I only have 4 days left till I can no longer return or exchange.
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I think you'll be able to exchange under warranty even after - I believe the 14 day period usually applies if you are just unhappy with the device in general

Requested a return this afternoon, accepted, and a return shipping label was sent an hour later... so far so smooth from 232tech
Told them to send me whatever color they have in stock

rfangster said:
I think you'll be able to exchange under warranty even after - I believe the 14 day period usually applies if you are just unhappy with the device in general
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I called the store again and they said they will extend my exchange/return period to 30 days but after that I have to send it for repair which means 2 weeks without a phone.

I have the same issue with my s7 edge. Pixel stuck on green.
rfangster said:
My S7 Edge was delivered on the 7th, no problems until today when I noticed in the bottom left corner there seems to a be a dead/stuck pixel, most notable on white screens. This happens on all apps, and even in download mode so I assume it is a problem with the actual screen. Looking around, it seems that at least one person has had a similar problem on YouTube.
Click to expand...
Click to collapse

Mine looks exactly like yours. Mine is 3 of them like that. It's where the time and battery is displayed, at first i thought it was cut out for sensors. But after looking at other s7 edges no one else's was like mine. I'm going to exchange it. It bothers me a little. I thought about not exchanging it cause of having to set my phone up again. If it was just 1 little one I'd just deal but it's 3 of them. I tried the dead pixel apps, but now I'm reading it's not dead pixels it's something else.

Bright white line down the screen, 3rd XL

This is now my 3rd replacement which is due tomorrow, the first had charging issues, the second crashing apps and charging issues, the third after about 7 days use this horrible bright white line just appeared on the screen out of nowhere today, i'm now expecting my fourth replacement tomorrow, i'm about to give up on the XL if this next one isn't right, I've never had to send a new phone back at all, here's some examples.

I'm on phone #8, welcome to the club. Had to pick up another device to deal with my sanity being almost gone dealing with rma's
Sent from my SM-G965U using Tapatalk

Ady1976 said:
This is now my 3rd replacement which is due tomorrow, the first had charging issues, the second crashing apps and charging issues, the third after about 7 days use this horrible bright white line just appeared on the screen out of nowhere today, i'm now expecting my fourth replacement tomorrow, i'm about to give up on the XL if this next one isn't right, I've never had to send a new phone back at all, here's some examples.
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That's a bummer. I had issues with my Nexus 6P and Google was very good about making sure things were right. Even after two years they gave me a full refund.
Fortunately, I haven't had any problems with my Pixel XL 2

browniegirl said:
I'm on phone #8, welcome to the club. Had to pick up another device to deal with my sanity being almost gone dealing with rma's
Sent from my SM-G965U using Tapatalk
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I'm starting to lose hope, even if i did get what seemed to be a good one that lasted a few months who knows when these lines might appear again out of nowhere, I really didn't want to have to deal with this constant rma cycle, I'm wasting so much time keep setting a new device up it's demoralising.

jasondowning85 said:
That's a bummer. I had issues with my Nexus 6P and Google was very good about making sure things were right. Even after two years they gave me a full refund.
Fortunately, I haven't had any problems with my Pixel XL 2
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That's one device i never had an issue with the 6p loved it, Google do seem to be dealing effectively by keep sending me a new one but if they run out of stock and i still can't get a fault free device I'm going to have to ask for a refund

Ady1976 said:
That's one device i never had an issue with the 6p loved it, Google do seem to be dealing effectively by keep sending me a new one but if they run out of stock and i still can't get a fault free device I'm going to have to ask for a refund
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Are they sending you refurb units or new? If refurbs, I would demand a new one. It's a $1,000 phone and no more than 6 months old?

jasondowning85 said:
Are they sending you refurb units or new? If refurbs, I would demand a new one. It's a $1,000 phone and no more than 6 months old?
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it's a new one they're sending, i'm concerned as to what is the time frame I've got before I can say just give me a full refund as it's not fit for use ?

browniegirl said:
I'm on phone #8, welcome to the club. Had to pick up another device to deal with my sanity being almost gone dealing with rma's
Sent from my SM-G965U using Tapatalk
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Phone 7 here but it is perfect months in now!

Ady1976 said:
it's a new one they're sending, i'm concerned as to what is the time frame I've got before I can say just give me a full refund as it's not fit for use ?
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It depends upon the area, if they have refurbs your getting a refurb. Even the new is a "new" in a refurb box. Also, they won't give you a refund.
Sent from my SM-G965U using Tapatalk

I can't believe so many people have had to swap so many times. I'm 5 months in with phone #1 and no issues at all.

browniegirl said:
It depends upon the area, if they have refurbs your getting a refurb. Even the new is a "new" in a refurb box. Also, they won't give you a refund.
Sent from my SM-G965U using Tapatalk
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No these are brand new sealed, I'm in the uk, they said it's not a service centre repair or refurb as it was purchased from the Google store, incidentally the first 2 i had over the course since nov when i pre ordered none of them had any issues with the screen, just this later batch of mine which was manufactured on the 16th nov shipped on the 20th.

jimv1983 said:
I can't believe so many people have had to swap so many times. I'm 5 months in with phone #1 and no issues at all.
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I'll be honest mate I've never had to rma a single phone I've purchased over the last 10 years + this is a first, I've been unlucky it seems, although it also seems I'm not alone.

Just to update on this I watched this video https://youtu.be/upLTjUzrRxw a similar issue to him excep he didn't have the line until he pressed a certain part of the screen, I've now been able to remove the line by pressing a certain part of the screen near the bottom near the home button, it has now vanished, i can get it to reappear briefly by pressing the screen again in a certain area, but now it's off, I've told Google if it arrives back to them like this don't think there is nothing wrong with it, there must be some short or damaged connection behind the screen somewhere, I'm still keeping the new one which arrives today.

Facing the same issue
Even I had this experience. But in my case the bright white line was on the left of the phone. I'll let you know that my phone's screen has been cracked since the last 9 months and it had been working perfectly fine until one afternoon when I kept it in my bag and it had the thick line on it. I cannot diagnose if it's a software or hardware issue. I'm going for a screen replacement. But in the meantime can anyone help me to know if it is a software or hardware issue?

Namanv said:
Even I had this experience. But in my case the bright white line was on the left of the phone. I'll let you know that my phone's screen has been cracked since the last 9 months and it had been working perfectly fine until one afternoon when I kept it in my bag and it had the thick line on it. I cannot diagnose if it's a software or hardware issue. I'm going for a screen replacement. But in the meantime can anyone help me to know if it is a software or hardware issue?
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My replacement which I've had for nearly a year now is perfect and defect free, whites are white like they should be and no hardware defects, I'm sorry to say it sounds like a hardware issue, if you can firmly press all parts if the screen and sometimes it disappears it's a connection issue but it's very difficult to pin point where the exact loose connection is, if your getting a new and digitizer that may remove the issue.

I can press all parts of the screen perfectly..even where the line is located. Thats what made me think that it is a software bug. Also the line is far brighter than even the highest brightness settings on the phone. I'll have it replaced and I will respond here soon

Namanv said:
I can press all parts of the screen perfectly..even where the line is located. Thats what made me think that it is a software bug. Also the line is far brighter than even the highest brightness settings on the phone. I'll have it replaced and I will respond here soon
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Yes that's how mine was the line was extremely bright like that pixel line was on full brightness, no problem, loving the pixel 2 xl my best phone so far, will upgrade to the 4 xl if they get rid of that fugly notch on the 3 xl, Good luck with your screen mate.