Hoping some ASUS REPS still lurk around in here. My TF101 is in for it's 3rd time for intermittent touchscreen issues. The first time I sent it in they simply reflashed and sent back with same problem. Being the procrastinator I am I waited too long to send it in a second time so I had to pick up the freight costs to send it in the second time. Second time they replace the touch panel and it comes back and is even worse than the first time I sent it in. Touchscreen non-responsive more than before and seems to have a bad spot where the letter "i" is when you bring up the keyboard as instead of one "i" it almost always does a double "ii" This time I sent it back right away and ASUS picked up the freight. My wife is going crazy without her tablet and I have very little confidence that the issue will be resolved. I can't even track the RMA on the ASUS website this time around as it comes up is invalid. Is there an ASUS REP out there that can PLEASE help me get this issues resolved??? I am at my wit's end here!
Have tried contacting Gary Key... Will see what happens.
call them up, request your issue to be escalated and call 2 times a day if no one gets back to you on the escaltion
Sent from my Transformer TF101 using xda premium
nfodiz said:
I can't even track the RMA on the ASUS website this time around as it comes up is invalid.
Click to expand...
Click to collapse
I wouldn't rely on their web site. I've found it to be full of bad links, so your RMA may be there but their abysmal web site can't pull it up. (Ironic that a technology company has such a hard time with this...)
FYI, I've learned the hard way not to rely on their e-mail support. The web site says they escalate it if unanswered after 48 hours. I waited a week or so, then submitted a second request. It took 3 weeks to get a reply, only to get conflicting information from the two service representatives.
I'm beginning to wonder if I chose the wrong product.
Are you talking about the Asus RMA website where you enter in the number or another piece of identifying information like phone number?
I found that sometimes the webform would not let me see my RMA unless I put in my phone number, not the RMA number. Sometimes it would work with just my RMA number and sometimes it wouldn't and I would have to put my phone number in there. You may as well try all of the fields on the webform.
Tubular said:
Are you talking about the Asus RMA website where you enter in the number or another piece of identifying information like phone number?
I found that sometimes the webform would not let me see my RMA unless I put in my phone number, not the RMA number. Sometimes it would work with just my RMA number and sometimes it wouldn't and I would have to put my phone number in there. You may as well try all of the fields on the webform.
Click to expand...
Click to collapse
Exactly.. I have tried every combination and can't get anything to come up. It shows up in the system when you call tech support though. Gary was quick to respond and sent me over to a couple folks that could help me. My transformer showed up there 2/16 and does not show as being received in their system yet according to the person helping me, but he emailed the repair facility supervisor to have my RMA expedited. By expedite I hope they don't just mean a quick turnaround, as I want to get back a 100% working transformer this time. Will keep this post updated on my outcome.
Just to follow up on this post, Gary and Hai took VERY good care of me. Once the repair facility found my transformer Hai 2nd Day Aired a new transformer to me on 2-21 coming from Cali. It should be here tomorrow! The serial number begins with C20 which I believe might be a brand new unit manufactured February 2012?? Will update this post tomorrow and let you guys know if I get a working transformer. Big thanks to Gary and Hai for making this happen!
nfodiz said:
Have tried contacting Gary Key... Will see what happens.
Click to expand...
Click to collapse
Nfodiz, how did you contact Gary Key? I am in a similar situation - my transformer won't turn on (blank screen of death). This is the third time this has happened to me and I am hesitant to RMA the unit to the TX repair facility for the 3rd time for the exact same problem.
Any help would be great.
Thanks!
hello_bruce said:
Nfodiz, how did you contact Gary Key? I am in a similar situation - my transformer won't turn on (blank screen of death). This is the third time this has happened to me and I am hesitant to RMA the unit to the TX repair facility for the 3rd time for the exact same problem.
Any help would be great.
Thanks!
Click to expand...
Click to collapse
PM sent as I don't want to plaster this thread with email addresses. Hope it all works out.
nfodiz said:
PM sent as I don't want to plaster this thread with email addresses. Hope it all works out.
Click to expand...
Click to collapse
Thank you. I sent him an email and will wait to see what happens.
Just updating this post to thank Gary and Hai as they shipped me out a new transformer and it is working perfectly. Without your help I believe I would have never gotten a fixed transformer back. Thanks for caring about your customers the way you do. It is because of you guys that I will continue to buy and recommend Asus products in the future.
Related
There might finally be hope for the few Transformer users with this issue. Tien from Asus US is collecting information from Transformer owners with this problem so that the unlock system can be updated with the correct info. So please send him the information as outlined in his post ASAP as he wants to send the info as a group:
http://forum.xda-developers.com/showpost.php?p=40408537&postcount=567
Have a nice day!
poofyhairguy said:
There might finally be hope for the few Transformer users with this issue. Tien from Asus US is collecting information from Transformer owners with this problem so that the unlock system can be updated with the correct info. So please send him the information as outlined in his post ASAP as he wants to send the info as a group:
http://forum.xda-developers.com/showpost.php?p=40408537&postcount=567
Have a nice day!
Click to expand...
Click to collapse
I purchased new and have this issue, shame not being a US customer the offer isnt open to me.
xitrapharlax said:
I purchased new and have this issue, shame not being a US customer the offer isnt open to me.
Click to expand...
Click to collapse
Yes, this is so frustrating. I managed to unlock my Tf300. But I realised there was a problem with the motherboard of the tablet, as no matter what I did the pc would not see the tablet nor even detect that something was plugged into the usb port. So i sent it in to ASUS who confirmed the problem and replaced the motherboard (I had to pay because it was unlocked). Since then and after taking it back to ASUS 3 times, I still cannot unlock.
Hopefully the US guys getting some action, will benefit us as well. I'm not holding my breath though....
xitrapharlax said:
I purchased new and have this issue, shame not being a US customer the offer isnt open to me.
Click to expand...
Click to collapse
Try sending your info in his post to Asus in your country. Its worth a shot.
So I was having the multitouch issues.. putting two or more fingers closely together caused major freakouts, and some swipes would just count as taps, as well as phantom taps happening. I RMA'd. got it back, only to find out all they did was a factory reset, which I had already done. Obviously this did nothing to fix the problem. I was very angry. I went to Asus support and did a chat with a support guy ( trying to remember this is not his fault ) and politely stated that the RMA had done nothing. I set up a new one, explaining that it is a hardware issue and that I wanted the screen/digitizer to be replaced. I'm sending it tomorrow, so I'll let you guys know how that goes. Has anyone else RMA'd for this and gotten it back in perfect working condition?
WackyClash said:
So I was having the multitouch issues.. putting two or more fingers closely together caused major freakouts, and some swipes would just count as taps, as well as phantom taps happening. I RMA'd. got it back, only to find out all they did was a factory reset, which I had already done. Obviously this did nothing to fix the problem. I was very angry. I went to Asus support and did a chat with a support guy ( trying to remember this is not his fault ) and politely stated that the RMA had done nothing. I set up a new one, explaining that it is a hardware issue and that I wanted the screen/digitizer to be replaced. I'm sending it tomorrow, so I'll let you guys know how that goes. Has anyone else RMA'd for this and gotten it back in perfect working condition?
Click to expand...
Click to collapse
Yes, me too, my N7 was returned to Amazon yesterday :crying:
unfortunately, I couldn't find any tablet like N7 spec and price.
sauofee said:
Yes, me too, my N7 was returned to Amazon yesterday :crying:
unfortunately, I couldn't find any tablet like N7 spec and price.
Click to expand...
Click to collapse
My device only exhibits some multitouch jumpiness when not grounded. I decided to wait for Asus and Google to sort it out internally and then I will send it for repair. Now from what I heard they only replace one faulty units with another. Mine seems to be one of those better ones even though it has serious problems with basic pinch to zoom gestures when ungrounded. I keep it for now because I do not want to risk replacement with a worse one.
One question to the those of you who got a replacement. When you got your replacement devices what was the manufacturing date? Did anyone get a device from September production batch? Was it any better?
I just mailed mine in for repair yesterday. I was hoping this would resolve my screen issues but I'm getting the impression that I will be very lucky if it does.
Plan B will be to buy another one and return the first one with that receipt. Rinse repeat until I get one that works.
Sent from my Nexus 7 using Tapatalk 4
gadzooks64 said:
I just mailed mine in for repair yesterday. I was hoping this would resolve my screen issues but I'm getting the impression that I will be very lucky if it does.
Plan B will be to buy another one and return the first one with that receipt. Rinse repeat until I get one that works.
Sent from my Nexus 7 using Tapatalk 4
Click to expand...
Click to collapse
So annoying that's what you have to do just to get one that works. Asus..... I don't know why they didn't just go samsung or htc, as badly as asus fudged up QC on the 2012 N7
I just mailed mine in for repair today, I don't know if I did right. Mine is also from the best ones between the bad ones and I don´t want to get one in worst conditions. I know a guy who send it to asus and got it back with the screen, front and gps changed, they did not even talk about the gps or gps problems at all, so we thought it was solved because they knew what to change. When he got it back at first it was perfect, he use to had a realy faulty unit, but the next day he came saying that it was failing again, much less than before but not perfect at all. He keeps talking with the people on asus and they told him to send it back, that may be an app... ???? I guess they don't have any idea on what the problem is.
bokoy said:
He keeps talking with the people on asus and they told him to send it back, that may be an app... ???? I guess they don't have any idea on what the problem is.
Click to expand...
Click to collapse
Yeah, the app is called JSS15* OTA update.
sfhub said:
Yeah, the app is called JSS15* OTA update.
Click to expand...
Click to collapse
There is a problem with that solution, I have the grounding issue, how could just a software problem do that? Mine works nearly perfect in my hands but if you put it over a sofa... Could be a software problem with some apps but not all.
The 15x updates contained firmware (which effects the hardware) as well as software.
Sfhub's firmware patches have been 80-90% successful in minimizing or eliminating the touch problems for those who've tried them.
He knows what he's talking about.... :thumbup:
gadzooks64 said:
Plan B will be to buy another one and return the first one with that receipt. Rinse repeat until I get one that works.
Click to expand...
Click to collapse
So in essence, commit fraud?
Apparently.
Sad that the sellers have to take it in the shorts because Google/ASUS are so clueless and unable to provide anything remotely resembling customer service.
They'll end up with a bunch of money tied up in defective stock that they'll have to sit on until they get credit.
Next time, how many Google/ASUS tablets do you think they'll be ordering?
goofball2k said:
So in essence, commit fraud?
Click to expand...
Click to collapse
Are you from the police? Is that fraud? So how would you call what asus/google are doing...
I think people that buy a device and return defective units to the place of purchase are heroes. Especially if they return 3-5 or more. They beta test the devices, and take out the bad ones for the rest of us.
Is it fraud to buy model ABC and return model ABC to the same store? The stores have a ASUS wonderful warranty program where they can return the devices for a full year for repair and resell them to unsuspecting customers. For example, I noticed Best Buy selling a Google device recently at full price that had an extra small sticker - Bug Fix A. Isn't that fraud? LOL
Seriously, it should be fraud to sell a consumer faulty devices and expect thousands of customers to deal individually with the known problems.
Even if you buy one in one shop, then buy another in another, or the same shop, and return the first one as the second, that is what the user said. If that's the way to get a good one working... but be careful with bar codes, they will know you are not returning the same item.
There's no damage for any shop as Bob said, they just return the unit and gets new one. The biggest problem is for the user, Google is just lucky for not having more returns.
They are are all screwed up I think. Some more then others. It can be fixed with Sfhub's patches for the most part. Mine still gets strange when I play extended periods of Terraria but it is only for a second or two. I don't even think it is the device at this point but rather the game itself.
Best thing to do is go into Dev options and turn on show touchscreen inputs. Before it would skitz out and I could see like 5 touch inputs randomly on the screen. Now after Sfhubs fix, I don't see any, even when the game gets wonky.
This is why everyone knows it can be corrected via a proper patch from Google. Whether they adjust the sensitivity to touch or grounding or whatever. If Sfhub can do it, Google can. Plus it is a tiny download, his directions are precise, you don't have to be unlocked or rooted to do. There is absolutely no harm to just patch it yourself until Google makes with a fix.
Touchscreen Patch Fix:
http://forum.xda-developers.com/showthread.php?t=2428133
player911 said:
They are are all screwed up I think. Some more then others. It can be fixed with Sfhub's patches for the most part. Mine still gets strange when I play extended periods of Terraria but it is only for a second or two. I don't even think it is the device at this point but rather the game itself.
Best thing to do is go into Dev options and turn on show touchscreen inputs. Before it would skitz out and I could see like 5 touch inputs randomly on the screen. Now after Sfhubs fix, I don't see any, even when the game gets wonky.
This is why everyone knows it can be corrected via a proper patch from Google. Whether they adjust the sensitivity to touch or grounding or whatever. If Sfhub can do it, Google can. Plus it is a tiny download, his directions are precise, you don't have to be unlocked or rooted to do. There is absolutely no harm to just patch it yourself until Google makes with a fix.
Touchscreen Patch Fix:
http://forum.xda-developers.com/showthread.php?t=2428133
Click to expand...
Click to collapse
Correction - "Your bootloader must be UNLOCKED to use these packages. Unlocking your bootloader is covered in the stickies"
That is extracted from his post.
So no one's had a positive experience RMAing the nexus? Do the majority of units have the multitouch problem?
Sfhub's fix helped but I still get the "grounding issue" where the touchscreen goes insane if I place the nexus on certain materials. It sometimes exhibits the same problem when connected to the charger.
Other than that, the tablet works great when I hold it in my hand, no other issue to report... so I'm worried about RMAing my N7 and getting back one that not only has the same multitouch issue but now also randomly reboots or has dead pixels or dust or whatever. My warranty applies to north america only because I bought it off ebay and I don't live in the US so shipping it off to get replaced will get costly if I can't guarantee I get a working replacement back. Can I be sure that like, the newest batch of nexus 7 has been fixed and the replacement will be of that batch?
Since they're not sure what the problem is (one Google groups poster states that ASUS has had his for a month with no ETA on a fix, or when he'll get it back) I'm not sure how they can fix anything , or be certain that what they've been shipping is 'good'.
https://productforums.google.com/forum/#!topic/nexus/mG4JXaT-SHs[1-25-false]
Come and join in the fun.... :/
Looks like loads of fun. Seems I should be grateful I was lucky enough that my touch-based tablet only has a malfunctioning touch screen.
danvee said:
Since they're not sure what the problem is (one Google groups poster states that ASUS has had his for a month with no ETA on a fix, or when he'll get it back) I'm not sure how they can fix anything , or be certain that what they've been shipping is 'good'.
https://productforums.google.com/forum/#!topic/nexus/mG4JXaT-SHs[1-25-false]
Come and join in the fun.... :/
Click to expand...
Click to collapse
Dude, that forum is almost like spam. I reported my issues early, 3 weeks ago or more.
Since then I get from 10+ to 20+ reports (of multiple posts) per day of people reporting issues in email. People might be worrying about me when I get two or three reports in one meeting and I'm chuckling at the comments. LOL
Seriously, it is a good idea to report your issues at that location. But, think twice about subscribing to the topic.
I've been waiting a week. I've called them 5 times. Each time I call in and confirm information they have to correct something. The person I spoke to before today spoke perfect English and checked my information at least 2 times before we hung up (ie spelled out e-mail giving examples of words that start with the letters).
I don't think I'm ever going to get my perks. Is there ANYTHING else I can do? Is there some complaint department I can reach out to?
Mine were just emailed to me after a little finagling ... Done through the email on your Samsung account.
Dmac1984 said:
Mine were just emailed to me after a little finagling ... Done through the email on your Samsung account.
Click to expand...
Click to collapse
What exactly do you mean by finagling?
I would just call:
Samsung direct support: 1-800-726-7864
Have them put your info in and see if that works. It took two calls on two different days to get mine :/
Sent from my SM-P600 using xda app-developers app
atg284 said:
I would just call:
Samsung direct support: 1-800-726-7864
Have them put your info in and see if that works. It took two calls on two different days to get mine :/
Sent from my SM-P600 using xda app-developers app
Click to expand...
Click to collapse
I've called 5 times already. Each time I call back and check the status they tell me my ticket is still pending. When we verify information the information is always wrong by one letter. Each time I've spoken with someone we've carefully input my information by spelling out the info slowly and providing examples of words of each letter. The last person I spoke to before today had an American accent so I asked him to double check for me again, and what he repeated back to me was incorrect. So together we made sure that it was correct. Today when I called they had my e-mail messed up again. I f***ing lost it. These people are just screwing with me now. This is ridiculous. Someone is supposed to call me back within 1 to 2 business days. But guess what? It's either one day or 4 days 'cause I know that person doesn't work on the weekends.
gina$zanboti said:
I've called 5 times already. Each time I call back and check the status they tell me my ticket is still pending. When we verify information the information is always wrong by one letter. Each time I've spoken with someone we've carefully input my information by spelling out the info slowly and providing examples of words of each letter. The last person I spoke to before today had an American accent so I asked him to double check for me again, and what he repeated back to me was incorrect. So together we made sure that it was correct. Today when I called they had my e-mail messed up again. I f***ing lost it. These people are just screwing with me now. This is ridiculous. Someone is supposed to call me back within 1 to 2 business days. But guess what? It's either one day or 4 days 'cause I know that person doesn't work on the weekends.
Click to expand...
Click to collapse
I didn't realize you had a ticket open already. I would have raised hell too. I think I just got lucky like some others. I really don't know why it's this difficult for them. I hope it gets resolved soon :/
Sent from my SM-P600 using xda app-developers app
atg284 said:
I didn't realize you had a ticket open already. I would have raised hell too. I think I just got lucky like some others. I really don't know why it's this difficult for them. I hope it gets resolved soon :/
Sent from my SM-P600 using xda app-developers app
Click to expand...
Click to collapse
I'm just going to start recording all the phone calls I make with them to build a case that someone is tampering with my record to delay my service. I really don't understand why it's so difficult for them to send me my codes.
I sent my TF300 back to the motherland the beginning of Feb as the bootloader unlock app did not work. The 'network' error. Got it back quickly but nothing was done. Sent it off again and they have had it since the 21st of Feb. The online complaint form generated a form letter. I have called twice and have been 'accelerated' to find out what is taking so long. 5 weeks and counting.
No more ASUS products for me.
Kit
If I were you I would have first asked help from us if you cant unlock your bootloader.
It's always the last option for me to RMA the device because you can assume that it will take long if you have to mail it over borders.
When your tab comes back unlocked or not, I think you will get your answer from here.
Heatti said:
If I were you I would have first asked help from us if you cant unlock your bootloader.
It's always the last option for me to RMA the device because you can assume that it will take long if you have to mail it over borders.
When your tab comes back unlocked or not, I think you will get your answer from here.
Click to expand...
Click to collapse
Thanks for your post. It is my understanding from researching this forum that the ONLY way to unlock the bootloader is to use the ASUS app. I would not have sent it off if I could have had an alternative. Even if it needed a screwdriver and solder. If there is an alternative to RMA, I would love to hear it but I am pretty sure there isn't one.
Kit
There must be a way because I remember having the same problem with that network error with ASUS app, wish I could remember how I got my bootloader unlocked then...
Looks like Asus site has 2 versions of this Unlock app: One for 4.2 and the second is for 4.0 and 4.1.
You tried with the correct version? If you were already on 4.2 have you tried downgrading to 4.1 or 4.0 to make it happen?
I researched here pretty thoroughly and the consensus is that there is only one way to unlock the bootloader.
I was actually on the phone with support trying to do it live after a downgrade to 4.1 and several factory resets. No go. That's when they had me send it in the first time. I called again this morning and they still have no answer as to the issue and even if it has been addressed.
Kit
Update.... I have contacted ASUS a total of 8 times since they have had the pad back on 2/21. SIX WEEKS! I have been 'escalated' each time... whatever the hell that means. No returned calls or emails. Today they could not find anyone who would know anything about my pad. I was told this was "unacceptable". I asked what that meant and was answered with silence. I was then told I would receive a call within 24 hrs.
If it is lost and they send me a brand new one, it is going on eBay and I will get a Samsung.
You have been warned.
Kit
So, after many phone calls and 'escalations', I just got my pad back. Was the problem solved? No.
I live in Italy.
I sent it to ASUS technical support my tablet still under warranty.
In the package I sent was:
The tablet unlocked
The charging cable is not working
The SSD with differenti custom Rom .......I forgot to take it off.
In the first e-mail I receive is written that the tablet can not be repaired because it is unlocked.
I respond by writing my disappointment, even on the official facebook page and also on the phone.
My disappointment, gentle, lay in the fact that I had not sent the tablet for a burnt CPU (which could be consistent with an overclocked kernel) but because the display was damaged at the origin.
After some days I get the tablet unlocked with an old stock ROM, repaired, with a new charging cable, with the SSD in a bag.
Education, properly speaking, sometimes you can achieve the solution.
Good luck to you all.
Support experience
Over Boost said:
I live in Italy.
I sent it to ASUS technical support my tablet still under warranty.
In the package I sent was:
The tablet unlocked
The charging cable is not working
The SSD with differenti custom Rom .......I forgot to take it off.
In the first e-mail I receive is written that the tablet can not be repaired because it is unlocked.
I respond by writing my disappointment, even on the official facebook page and also on the phone.
My disappointment, gentle, lay in the fact that I had not sent the tablet for a burnt CPU (which could be consistent with an overclocked kernel) but because the display was damaged at the origin.
After some days I get the tablet unlocked with an old stock ROM, repaired, with a new charging cable, with the SSD in a bag.
Education, properly speaking, sometimes you can achieve the solution.
Good luck to you all.
Click to expand...
Click to collapse
Hello I also have a very similar problem (as explained here:http://forum.xda-developers.com/showthread.php?t=2773429)but when I tried to send it in for service they said they would charge me money for my unlocked bootloader! Now I've put a doubt: perhaps I was wrong to tell them it was unlocked! Then about how long you waited before you solve them?
Il Gerry said:
Hello I also have a very similar problem (as explained here:http://forum.xda-developers.com/showthread.php?t=2773429)but when I tried to send it in for service they said they would charge me money for my unlocked bootloader! Now I've put a doubt: perhaps I was wrong to tell them it was unlocked! Then about how long you waited before you solve them?
Click to expand...
Click to collapse
Hello, I have told them my point of view after they have written to me that they wanted the money to repair, both on facebook and on the phone.
Then I replied to the email rma, saying that I wanted the tablet back unrepaired.
I do not know why, maybe because I told him that I would not have bought Asus products, perhaps because I have been convincing, perhaps because I feel sorry ................... luckily came back repaired ............. something moved, they ignored my request to return the tablet is not repaired!!
Maybe I'm just lucky.
20 days
reply
Over Boost said:
Hello, I have told them my point of view after they have written to me that they wanted the money to repair, both on facebook and on the phone.
Then I replied to the email rma, saying that I wanted the tablet back unrepaired.
I do not know why, maybe because I told him that I would not have bought Asus products, perhaps because I have been convincing, perhaps because I feel sorry ................... luckily came back repaired ............. something moved, they ignored my request to return the tablet is not repaired!!
Maybe I'm just lucky.
20 days
Click to expand...
Click to collapse
All figured out ... I could not help but tell him that they are "unlocked" ... but then so would be edged with the same (Transformer Service).
I break a lot of wasting time with the assistance I wrote email, facebook and on their website but want money and the fact that by the time everything works ok ... I know that I keep it like that.
Thank you Hello.
First of all i would like to say its the worst customer care their is. It all started yesterday when i tried contacting Google because of random reboots and the side of the volume/power button was a little swollen and how it gets to hot while watching youtube vids. Google was friendly and they said they couldn't do anything because i bought my 6p on Best Buy so i had to contact Huawei. The next day i tried communicating with Huawei and they mad me hold for an hour and they finally pickup and said i "we cant hear you" -lasted 5 secs and they hang up this happened two times. Finally i got so mad i decided to call Google and i told this Huawei had really bad customer service i couldn't get in touch with them they were friendly again and they finally helped me get in touched with Huawei Thankfully. The first person was friendly he said he had to ask me to send him pics of the phone to see the swollen part i said ok and i sent him the pictures but he said to call him back in 30-40mins. I took the pictures of the problem i called them and they were quick at answering the phone call but they just said they were gonna need my email to send me instruction which i did but then i saw the email and they were shipping instructions which they never said anything about me sending the device, i asked the person what was the plan he said that if i couldn't hear i told him yeah i can but you didn't explain me nothing or the reason you want me to send the device, then he said 'there must be something wrong that you cant even hear me" in a rude tone ) then i said "well thanks for your help i would just want to know if i will be able to get a phone before i send mine because thats my business number he said theres no way and hang up. In conclusion this is the worst costumer service i ever seen and do not know what to do. i use my phone for business which helps me give my family food and where to sleep- i'm a locksmith , i will provide pics and proof of the swollen side. i need help in what should i do because its takes 7-10 days to get my phone fixed plus the shipping thats alot of time.
issues with my phone: -Turns off randomly- rarely - gets really hot when i watch vids - phone its a little swollen in the side of volume rocker - not really noticeable but worries me
proof: http://imgur.com/a/lYhzQ
....
,,
If you speak like you type I'd hang up also. Please use punctuation so we can separate one thought from the next. Capitalize letters when they require to be capitalized. Break the text up into paragraphs so that your post can be read in chunks.
TechGuy081 said:
....
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Click to collapse
TechGuy081 said:
,,
Click to expand...
Click to collapse
???
Hi... Some N6P users reported they have had a good customer support from Huawei, some didn't... I have seen some complaining of being asked a copy of the recipient which they didn't have since they bought the phone used. And Huawei denied to replace their phone. While some didn't have to justify anything, either for bootloop or battery issues.
I guess it's always a matter of who answer the phone when you call them. I'd call again and try to speak with another "more reasonable" Huawei employee until you get satisfied of the answer you get. I doubt they'll send a replacement before inspecting your device. Haven't see this scenario yet. Some lucky people received a 64/128GB instead of their 32/64GB they originally had. If you don't have a backup phone, I don't know what you can do.
I'd send it as fast as possible, before it explodes or burn in your pocket since the phone is already swollen, I would fear the worse if it was me...
Good luck...
TechGuy081 said:
: -Turns off randomly- rarely - gets really hot when i watch vids - phone its a little swollen in the side of volume rocker - not really noticeable but worries me
proof: http://imgur.com/a/lYhzQ
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Hi,
I'd call back both Google and Huawei.
I'd let them know you plan to call the Consumer Products Safety Commission (CPSC) and file a complaint about the swollen battery.
Swollen batteries are a serious issue and can rupture and catch fire.
They need to replce the device in or out of warranty since this is a serious issue.
hecksagon said:
If you speak like you type I'd hang up also. Please use punctuation so we can separate one thought from the next. Capitalize letters when they require to be capitalized. Break the text up into paragraphs so that your post can be read in chunks.
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Is a grammar lesson really necessary?
Sorry to hear that, Huawei si awful, I tried to contact them when mine bent and they never answered or replied, I tried to contact them when my phone started powering off early and they never answered or replied. When it got to bootloops, the warrranty was expired.
I will never give these people my money again.
Your battery is about to explode or your phone bent(pretty common). probably shouldnt risk using it.
@work said:
Sorry to hear that, Huawei si awful, I tried to contact them when mine bent and they never answered or replied, I tried to contact them when my phone started powering off early and they never answered or replied. When it got to bootloops, the warrranty was expired.
I will never give these people my money again.
Your battery is about to explode or your phone bent(pretty common). probably shouldnt risk using it.
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You should always phone in a warranty repair so that you have someone on the other side confirm/troubleshoot any issues as emails may get lost.
Unfortunately, I've seen people complain about customer support from Samsung, HTC, OnePlus, Motorola, Huawei, and Google. It seems either those with issues are the ones being outspoken, or customer service from cellphone manufacturers are just bad.
Sent from my Nexus 6P using Tapatalk
richii0207 said:
You should always phone in a warranty repair so that you have someone on the other side confirm/troubleshoot and issues. Emails may get lost.
Unfortunately, I've seen people complain about customer support from Samsung, HTC, OnePlus, Motorola, Huawei, and Google. It seems either those with issues are the ones being outspoken, or customer service from cellphone manufacturers are just bad.
Sent from my Nexus 6P using Tapatalk
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Notice I speicified, didnt answer, when they did answer each tie they couldnt find my incident number. I had to give up. Ive dealt with other manufacturers, this was hands down the worst experience ive ever had. At least other manufacturers remembered when I called. I seriously believe they just didnt want to deal with it and had to check with managers as a way to get me off the line.
sorry to hear that mate. Have you tried going to best buy and claim the warranty? perhaps its easyer with them.
best of lucks!
hecksagon said:
If you speak like you type I'd hang up also. Please use punctuation so we can separate one thought from the next. Capitalize letters when they require to be capitalized. Break the text up into paragraphs so that your post can be read in chunks.
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No one likes a grammar nazi. Just being honest
DEVILOPS 007 said:
No one likes a grammar nazi. Just being honest
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There is a difference between small structural errors that really don't affect anything and being nearly unreadable.
hecksagon said:
There is a difference between small structural errors that really don't affect anything and being nearly unreadable.
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I read it fine but I guess not everyone can read that as well then