Database Users

My Experience with Replacing the Nexus

Hi all,
This is not so much of a ranting thread (although I am really frustrated), but just a gentle reminder to please check your screen for dust, as well as any other known issues BEFORE rooting. Thankfully, I did that, and my phone had dust under the screen UPON arrival. I got it at 2pm, and returned it to HTC by 5pm.
The other problem is, do remember Google takes no responsibility with hardware related issues. As much as I hate it, find HTC. I had a horrible experience with them, and I just want to share it with the rest of you. Also, I'm from Singapore, just in case.
I got my phone at 2PM from DHL, and was really happy about it (who wouldn't)? I opened it, booted it, and it was really fast. Then I checked the screen. There was not one speck, but at least 5 specks of dust under the screen. I immediately called HTC Singapore's hotline, and it was outsourced to another country (I'm guessing China, cause when they called me back it was +86). I can speak Mandarin, but only barely, and it was really difficult trying to tell them my problem in English. They really tried to help, but the communication barrier proved to be very frustrating. In the end, I was told to go down to HTC Care (at Keppel Bay Tower) to return the phone.
At this point in time, I didn't really want to make a huge fuss or anything. **** happens, I can accept that. All I want now is my phone replaced, as quickly as possible. I reached HTC Care around 4.15PM, but was only served at 5PM. Even worse, the staff at HTC Care Singapore had NO idea what to do with the Nexus One. They told me it was dealt differently from other HTC phones. As a consumer, I seriously do not care. I just want my phone fixed/replaced/whatever. I then waited for 20 minutes while they tried to log into the Nexus One system of theirs or something.
As though that was not bad enough, they had no idea what to collect from me. Some of them said I should return only the phone, while others said the entire box set. In the end, I returned the entire box set. They did not even bother to check the contents inside. Also, the courier service used this time is M3 express instead of DHL, and I was not given any tracking number despite them telling me the order has already been placed.
Also, there were other discrepancies. The phone staff told me to expect it within 3 working days, while HTC Care staff said to expect it within 3 to 5 working days. To be fair to the HTC Care staff, I doubt they were even briefed on what to do with Nexus Ones.
Below is the email I've sent to HTC, although at this point in time I doubt the response will be good:
To whom it may concern:
I placed my order for Nexus One with Google on January 9, and finally got it today, January 15, at 2pm. I understand that weekends are not considered work days, so effectively it took 5 working days to reach, which is reasonable to me.
I opened the Nexus One only to find dust under the screen. Doing a quick search on Google shows that it is a common problem. In fact, I read on some posts that it is considered to be a DOA problem by HTC, as seen from http://www.google.com/support/forum/p/android/thread?tid=29bc1e80107f01f7&hl=en. The first thing I did was to call the Singapore HTC helpline. I had a hard time communicating with them, but they did their best to help. I was told to go down to HTC Care (Singapore) at Keppel Bay Tower. The person on the phone had also opened a ticket for me.
I reached Keppel Bay Tower at 4.15PM, and was only served at 5pm. The service staff were polite but very unsure of what to do with the Nexus One. Apparently, Nexus Ones are dealt with differently from other HTC phones, though I do not see the point of them informing me of that. I have already accepted that there is dust under the phone and instead of making a big fuss, my main aim is to get my phone replaced on a one-to-one basis since I am still within the 14 days.
Once the staff managed to retrieve my information using the ticket number given to me earlier by the person over the phone, I was told I had to return the phone, but they were unsure whether to collect the phone, or the entire box set. In the end, they collected the entire box set. I had been told to expect it within 3 days by the person over the hotline, but the staff at HTC Care informed me that it was 3 - 5 days.
I am now requesting that you replace the entire box set, and deliver it to me within 3 days. In addition, I would like to know why the courier service used
is M3 Express instead of DHL (which was used when I first got my Nexus One). Moreover, I was not given any tracking number to track the status of my delivery, despite the service staff telling me that the order has already been placed.
I find it disappointing that the service staff had no idea what to do with Nexus One cases. It seems to me that HTC does not care because it is not really HTC's phone and more like Google's phone in this case. I hope you understand where I am coming from. It is my first time dealing with HTC's service, and the experience has been a let down. I have always thought highly of HTC's products since my previous HTC phones were all well-built, and I never had to visit the service centre.
I will appreciate if you could get back to me by Monday.
My ticket number, as well as product serial number are as follows:
Ticket No.:
Phone S/N:
Thank you.
Regards,
Click to expand...
Click to collapse
To end it, please remember to check before rooting!

bro sad to hear this from you.
I also got my nexus one today and i notice the screen's bottom left and right corners are making loose noise when pressed with some pressure..
so i used some pressure on the problemic areas for 20secs and so far, no more loose noise..
Hopefully it will prevent my unit from dust..

I have been consistantly checking mine as well. This sucks

melterx12 said:
man now im really going crazy. it seems that everyone is having this problem. I cant seem to find any dust under the screen but what if im just not seeing it??? Whats the chance that my phone DOES NOT have this problem???
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Click to collapse
From what I understand, this is still a problem with a small minority of phones.
People who do not have this problem (as you might have noticed) are not going to be very vocal about not having it.
For the record, I have an N1 and have had zero problems whatsoever, screen or otherwise.

melterx12 said:
man now im really going crazy. it seems that everyone is having this problem. I cant seem to find any dust under the screen but what if im just not seeing it??? Whats the chance that my phone DOES NOT have this problem???
Click to expand...
Click to collapse
Mine doesn't have it either. If you can't see it, then why is it bothering you? Mine doesn't have jam (jelly if you're in the USA) in it either but I'm not going to keep checking for jam.
SC

ScaredyCat said:
Mine doesn't have it either. If you can't see it, then why is it bothering you? Mine doesn't have jam (jelly if you're in the USA) in it either but I'm not going to keep checking for jam.
SC
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Click to collapse
its bothering me because I REALLY want to root but REALLY will go out of my mind if I see this problem after rooting (because my warranty will then be long in the void ). So I want to track this problem down now and some how be 100% sure that my phone is safe.

Wow, this dust problem is become quite large. Small quantities doesn't sound like a good enough example of the problem. I don't have my Nexus One yet, but I do hope - that when I get it soon - the newer models (if they are starting to correct the issue) doesn't have this problem.

melterx12 said:
its bothering me because I REALLY want to root but REALLY will go out of my mind if I see this problem after rooting (because my warranty will then be long in the void ). So I want to track this problem down now and some how be 100% sure that my phone is safe.
Click to expand...
Click to collapse
Well, you either wait for the warranty to expire or you root it before.
If you're really that worried power it off and check it with a magnifying glass. TBH Right now there are 1001 reasons not to root it and only a couple of reasons to root it. Unless there's something you really need/want root for you may as well wait.
SC

I know, I am waiting for now, probably until Cyanogen Mod comes out for N1. However I do not want to wait a year

ScaredyCat said:
Well, you either wait for the warranty to expire or you root it before.
If you're really that worried power it off and check it with a magnifying glass. TBH Right now there are 1001 reasons not to root it and only a couple of reasons to root it. Unless there's something you really need/want root for you may as well wait.
SC
Click to expand...
Click to collapse
exactly i think one of the main reason i root my G1 was to apps2sd....and then some themes...but with this much RAM on the N1 i do not see a reason to root...

DKM119 said:
exactly i think one of the main reason i root my G1 was to apps2sd....and then some themes...but with this much RAM on the N1 i do not see a reason to root...
Click to expand...
Click to collapse
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.

Since we're talking about rooting here, I just wanna root to upgrade to un-released Android firmwares, themes, changing things inside the phone that aren't possible stocked. There are lots of reasons to root in my eyes, and I really don't care about the negatives.

kozm0naut said:
From what I understand, this is still a problem with a small minority of phones.
People who do not have this problem (as you might have noticed) are not going to be very vocal about not having it.
For the record, I have an N1 and have had zero problems whatsoever, screen or otherwise.
Click to expand...
Click to collapse
Same here. Zero problems with mine.
Also I don't plan to root until the S-ON/S-OFF issue is either resolved or root without unlock is discovered.

melterx12 said:
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Click to expand...
Click to collapse
yeah i undertand you point but is not for everybody...like myself i do have wi-fi at home and at work...so i never used the internet tethering....so for me when i rooted my G1 is was only for the apps2sd and themes....

melterx12 said:
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Click to expand...
Click to collapse
There are always alternative. Although not as elegant of a solution, PDAnet allows you to connect your phone to your computer so it can use your data connection. Works pretty well.

as someone who had to unroot and use the warranty on my rooted G1 like 11 months after I got it, I definitely will not root my N1 when I get it unless there is a way to revert to the full factory settings. I'm not a dev but I have faith they will figure it out though.

I woke up to find this thread now has 3 pages of useless conversation :|.
Anyway, if you take a torch and shine it it'll be obvious if there's dust on it.
I need root cause of Market Enabler and internet tethering. Will update this thread when I get a response from HTC.

That's a truly depressing story!
The warranty situation is the main reason I use to keep myself from buying this phone. Since I had a hardware issue with my G1 that needed to be replaced (stopped accepting USB input, so it wouldn't charge or transfer data), this is kind of a deal-breaker for me.
Not repairing hardware defects because of a software issue is complete bull****.
My contract comes due in November, hopefully by then, HTC will have changed their policy. If not, the phone I buy definitely won't be unsubsidized! I've had good luck just contacting tmobile and saying the phone broke. Since it doesn't work, I'll have to cancel my contract and pay the ETF.....in the past they've given me a good price on a replacement. This probably wouldn't work if I wasn't on contract with them.

I agree and some of these pointless posts have been reported, so please keep this thread on topic.
I have cleaned this thread up so please refrain from from spamming and flaming. (and will continue to do so!)
Greetz.

i may be sending mine in for a repair soon, i have a stuck/dead baby blue pixel.

Warranty policy issue with digitizer

I have been having these random reboots for a long time with my WM 6.5, even before using Android and I decided to finally send it to repair since it's under warranty after resetting it. But here's the thing, unrelated to these symptoms, the phone dropped once and the digitizer cracked. Not so bad, it's just one line in he middle and you can hardly see it if you look at a certain angle, otherwise the touch and lcd react fine. I am afraid the repair team will try to blame the random reboots on the crack. How do you think I should approach them with this as I know they can find any excuse to make me pay. I haven't told them about the crack yet, during the phone support the tech guy noted Booting Failure (sometimes it fails to boot up even and have to remove battery for 10min) in the description. The pick up is next week.

they are twats mate, ive had so much trouble with them ,4 weeks with my phone coz they want me to pay for a screen fault. Only thing you can try is say it got damaged on the way to them, I wanted to send mine in a box, but they told me a jiffy bag!so easily damaged..

OrionCarl said:
they are twats mate, ive had so much trouble with them ,4 weeks with my phone coz they want me to pay for a screen fault. Only thing you can try is say it got damaged on the way to them, I wanted to send mine in a box, but they told me a jiffy bag!so easily damaged..
Click to expand...
Click to collapse
what was the problem with yours originally?

screen fault....do a search for HTC customer service, wont find many good ones..

OrionCarl said:
screen fault....do a search for HTC customer service, wont find many good ones..
Click to expand...
Click to collapse
well to be fair, your problem is related to the screen itself. But I can understand your frustration. I called them today and they said they can't guaranty anything they have to look at the device first so I am going to write a letter explaining the situation hoping it will be taken into account.

dont expect them to be curtious, best of luck!

activation

I've had a hell of a time trying to get this damn phone activated. It shows it's charged, but all it says during hands-free activation is "contacting network", and never finishes. Tried updating the profile, but naturally, that takes data to work, so that certainly wasn't successful. Talked to tech support, and they had me try resetting the phone, didn't help. I've left it plugged in for 2 more hours, still didn't activate. I do not want to call tech support again, they talk to me like I'm an idiot and it annoys the crap out of me.

tatonka_hero said:
I've had a hell of a time trying to get this damn phone activated. It shows it's charged, but all it says during hands-free activation is "contacting network", and never finishes. Tried updating the profile, but naturally, that takes data to work, so that certainly wasn't successful. Talked to tech support, and they had me try resetting the phone, didn't help. I've left it plugged in for 2 more hours, still didn't activate. I do not want to call tech support again, they talk to me like I'm an idiot and it annoys the crap out of me.
Click to expand...
Click to collapse
try using chat?

riggsandroid said:
try using chat?
Click to expand...
Click to collapse
it's employee care, so I don't know if there is a chat. Not to mention it's probably blocked at work. Odd things are blocked here. Like androidforums.com is blocked, but XDA isn't (which I'm grateful for)

I had the same problem when I was at radioshack. They bad to call tech and get a dialing code to reset some settings. Just call and say you got disconnected from tech and you want to go back. If you don't say that they will try to fix it themselves.
Sent from my PG06100 using XDA App

adamr240 said:
I had the same problem when I was at radioshack. They bad to call tech and get a dialing code to reset some settings. Just call and say you got disconnected from tech and you want to go back. If you don't say that they will try to fix it themselves.
Sent from my PG06100 using XDA App
Click to expand...
Click to collapse
I called them back and got in touch with a guy that actually seemed like he knew what he was doing. Had me go into a menu using ##986# I think, and had me change the two numbers in there. That fixed it. Now I get to play!

tatonka_hero said:
I called them back and got in touch with a guy that actually seemed like he knew what he was doing. Had me go into a menu using ##986# I think, and had me change the two numbers in there. That fixed it. Now I get to play!
Click to expand...
Click to collapse
hey at least you didnt end up like me, my 1st shift arrived with a DOA radio lol

I've noticed that if I am patient and pleasant with the people on the phone, usually they are reasonable when we have a conversation. Not getting mad or yelling or name calling isn't good. I try to keep the conversation kinda professional and relaxed and most of the time they are the same way back to me. Maybe some reps can confirm this? I've heard many say that if you are cool with them, they might go the extra mile with you. If you are a **** or ***** on the phone, they won't want to help you even though it is their job. Understand what it is like to be in their position and treat/speak with them like you want to be treated. Common sense stuff.
They deal with difficult and rude customers all day. They probably like it a lot when someone is civil with them. Duh!
You get more with sugar than vinegar.

herbthehammer said:
I've noticed that if I am patient and pleasant with the people on the phone, usually they are reasonable when we have a conversation. Not getting mad or yelling or name calling isn't good. I try to keep the conversation kinda professional and relaxed and most of the time they are the same way back to me. Maybe some reps can confirm this? I've heard many say that if you are cool with them, they might go the extra mile with you. If you are a **** or ***** on the phone, they won't want to help you even though it is their job. Understand what it is like to be in their position and treat/speak with them like you want to be treated. Common sense stuff.
They deal with difficult and rude customers all day. They probably like it a lot when someone is civil with them. Duh!
You get more with sugar than vinegar.
Click to expand...
Click to collapse
I can confirm being a former call center rep myself for another company (still with them hence the lack of naming, just moved up the ladder), we are a lot more inclined to go the extra mile and ensure everything you need to taken care of if you give us the same respect we try our best to give you

XmentalX said:
I can confirm being a former call center rep myself for another company (still with them hence the lack of naming, just moved up the ladder), we are a lot more inclined to go the extra mile and ensure everything you need to taken care of if you give us the same respect we try our best to give you
Click to expand...
Click to collapse
Oh I was very nice and polite, but if I had to go through a third tech support person, then I was going to get a bit angry with them. Luckily, the second guy knew what he was doing and my Shift is great. Battery's dead, mostly because I was downloading updates in an area with no service (I hope that's the reason anyway, always was with my Hero)

Another thought is that even though it's very annoying when dealing with people that seem clueless, they can't help it if someone poorly trained them or told them to troubleshoot by reading a script in a book they might have in front of them. I bet many are just like many other people out there. They need a job and it's not their fault if their employer did a ****ty job training them. I've had quite a few jobs where IF the employer DID train, it would be the absolute minimum and then they throw you to the wolves. Sink or swim. You figure it out along the way, if you can. The idiots expect maximum results with minimum efforts. And again, I digress.

Activating mine was a major pain. I spoke with 3 reps and 1 supervisor before someone thought to ask me if I had turned off my old phone first. Turns out that was the problem.

Galaxy S II dead after a month of use

So, pretty much exactly a month after I received my SGSII, the phone is now dead.
As I was commuting to work this morning and listening to music, the phone restarted completely at random. I chalked it up to just being a part of the Android experience until, 15 minutes later, the phone boots up again in my pocket. After that the reboots came in thick and fast until the phone was in a constant cycle of rebooting, with no time in between to even type in my PIN before the phone shut down again.
I haven't dropped the phone and it hasn't gotten wet (unless standing in the rain under an umbrella with the phone in my pocket is enough to wreck it), so there shouldn't be any damage that I could've caused.
At this point I removed the battery and just let it sit for 5 minutes before trying to boot it up again. It started up fine but restarted again after around 10 minutes. I shut the phone down, removed the SD card and tried again, but the phone still shut down after a while. After that I yanked out the SIM but that didn't fix anything either. The battery had around 90% charge at this point, the battery contacts looked just fine and it wasn't overheating or anything so I was a little mystified as to what the hell had gone wrong overnight.
I called up Samsung's Customer Support and they told me to factory reset the phone through the OS. The reset goes through it's paces until it comes time to reboot and then.. nothing. The phone is now completely bricked and will not respond to any key presses nor will it react in any way when I plug in the charger. After I told Samsung's customer rep about this, the first thing the guy asked was if I had rooted the phone or installed a custom ROM, to which I answered - truthfully - that I hadn't. By the sound of his voice he didn't seem to believe me and referred me fairly reluctantly to their RMA service to get it repaired while underlining the fact that they wouldn't do **** for me if there were any proof of tampering with the ROM. After that he said goodbye in a fairly annoyed voice and hung up before I got a word in.
Has anyone had their SGSII just spontaneously combust on them? Right now I'm feeling extremely pissed that I have to go through the RMA process with basically a brand new phone. The repair time is floating around at 2 weeks to a month due to holidays and whatever during which time I'll have to make due with a ****ty Nokia backup phone. The electronics repairs firm Samsung uses here in Finland is notorious for their crappy level of service and they've scratched the hell out of my two previous HTC phones that were serviced by them.

Bad luck ...
A friend of mine had more or less the same problem with the HTC HD2. Random reboots at first, then not bootable/flashable and a couple of tries later it was completely dead. They had to exchange the mainboard. Seems like some chip got damaged somehow ...

try removing the battery a few more times........good luck

novaci said:
After I told Samsung's customer rep about this, the first thing the guy asked was if I had rooted the phone or installed a custom ROM, to which I answered - truthfully - that I hadn't. By the sound of his voice he didn't seem to believe me and referred me fairly reluctantly to their RMA service to get it repaired while underlining the fact that they wouldn't do **** for me if there were any proof of tampering with the ROM. After that he said goodbye in a fairly annoyed voice and hung up before I got a word in.
Click to expand...
Click to collapse
I'm somewhat surprised by this, given the fact that Sammy themselves have given a device to the team at CM7 Towers. I always thought they had a fairly relaxed attitude to custom ROMs, etc.

novaci said:
Samsung's Customer Support By the sound of his voice he didn't seem to believe me and referred me fairly reluctantly to their RMA service to get it repaired while underlining the fact that they wouldn't do **** for me if there were any proof of tampering with the ROM. After that he said goodbye in a fairly annoyed voice and hung up before I got a word in.
Click to expand...
Click to collapse
Don't put up with any crap they give you. Considering that moron is meant to represent customer support, he should be more supportive of a customer who bought a £500 phone from the very company that pays him, and the last thing he should be doing is making you feel guilty when you're obviously innocent. The guy sounds like a complete prick.

Guys like him that need to be given a decent beating imo. Right lads... right.
Sent from my GT-I9100 using Tapatalk

Major_Sarcasm said:
I'm somewhat surprised by this, given the fact that Sammy themselves have given a device to the team at CM7 Towers. I always thought they had a fairly relaxed attitude to custom ROMs, etc.
Click to expand...
Click to collapse
Two different bits of Samsung DEVELOPMENT and WARRANTY .
Development want feedback etc from the community .
Warranty want no claims else why put a custom rom counter on and send a letter out saying custom rom = no warranty .
jje

i can see where the supporter is coming. just imagine how often people call there because they bricked their phones while flashing/rooting ... its understandable that he reacts like this

Why would the supporter care what's been done to the phone? Him having to ask questions for warranty purposes is obvious, but if a caller lies and the warranty is later rejected surely it wouldn't matter to him personally.

diehard2222 said:
Guys like him that need to be given a decent beating imo. Right lads... right.
Sent from my GT-I9100 using Tapatalk
Click to expand...
Click to collapse
hahahahahahahha you funny.
i couldnt agree more samsungs care support is soo poor and the agents you speak to dont give a ****!

Damn, my Galaxy restarted itself randomly while listening music too, just today... However it did not completely restart, it looked like only TouchWiz restarted :/

Hello,
Put off the battery, sd card and sim card.
Then wait 10minutes.
When the 10m pass, put the battery in the phone and hold immediately power + home + vol down.
I think your will go in download mode.
I have same expérience with Sgs offre my friend.
Sent from my GT-I9100 using XDA App

^^^
Do like what he said !
Maybe flashing the original ROM back will get it work again !
I had the same with Galaxy S Vibrant and I fixed it by using the same kaktuss77 steps !

Re,
if this methode doesn't work, try with the JiG.

It could be a serious case of karma....lol. Usually its an expensive fix
The following s quote by novaci in another thread
novaci said:
That video made me want to punch you and whoevers behind the camera right in the face. I really really don't think people ought to be posting this kinda crap here, go beg elsewhere.
Or better yet, pay for the phone.
Click to expand...
Click to collapse

novaci said:
After I told Samsung's customer rep about this, the first thing the guy asked was if I had rooted the phone or installed a custom ROM, to which I answered - truthfully - that I hadn't. By the sound of his voice he didn't seem to believe me and referred me fairly reluctantly to their RMA service to get it repaired while underlining the fact that they wouldn't do **** for me if there were any proof of tampering with the ROM. After that he said goodbye in a fairly annoyed voice and hung up before I got a word in.
Click to expand...
Click to collapse
You should always say something like "I have no idea what that is or means. All I know is my phone stopped working."

I would do as they said. Get into download mode, then flash the official ROM+Kernel for your device and see what happens. If you still have the same problem, then it is a hardware problem and you need to go through the repair process.

Random reboot, it's a well known issue caused by an app. Frequently the music player, or No lock, or something else...
A youth sin of the SGS 2.

Service is shouldnt pay attention to software changes that could been made, they simply write new software through box and thats it, thats why its interssting why personel asked about rooted or not:O

v1rtu4l said:
i can see where the supporter is coming. just imagine how often people call there because they bricked their phones while flashing/rooting ... its understandable that he reacts like this
Click to expand...
Click to collapse
yes its understandable to ask if its been rooted. but bad customer service is still bad customer service. even if the op was lying, that rep doesnt get paid to have his being annoyed get in the way of providing the customer a friendly experience.
if you can't stand the heat, then stay out of the kitchen.

Bootloop issue on Nexus 6P

There was an article today on xda that talked about a class action lawsuit against LG because multiple phones they make are going into a boot loop of death--sound familiar? The problem is defective solder that can't withstand the heat the phone generates and, over time, separates a connection to the motherboard. The problem with the 6P is almost certainly the exact same. That means there is likely nothing a 6P owner can ultimately do to prevent the boot loop of death from eventually happening to their phone. The simple act of charging the phone with the quick charge function makes the phone quite warm. On top of that (for those on stock) since the January OTA Google has been defaulting the stock kernel settings to those for high performance, which not only is causing battery drain that some users have been complaining about but also makes the phones run much warmer. This means the 6P will likely die even faster.
For some of us this was a 600-700 phone purchased new and (mine is a 128gig model) and for that money, it's not unreasonable to expect a phone to last for longer than 12-18 months, which is probably going to turn out to be the ultimate lifespan for these things.
I'm curious if anybody else has any thoughts on this situation. To my mind, both Google and Huawei knew that these phones were defective and should have recalled them. Instead, they are riding out the warranty and when the phone inevitably breaks telling owners that they are SOL.
Does anyone think it would be worthwhile for Nexus 6P owners to file a class action lawsuit against Google and Huawei or do you think it would be a waste of time? Are you OK buying a supposedly premium phone that likely won't last a full two years?

jhs39 said:
There was an article today on xda that talked about a class action lawsuit against LG because multiple phones they make are going into a boot loop of death--sound familiar? The problem is defective solder that can't withstand the heat the phone generates and, over time, separates a connection to the motherboard. The problem with the 6P is almost certainly the exact same. That means there is likely nothing a 6P owner can ultimately do to prevent the boot loop of death from eventually happening to their phone. The simple act of charging the phone with the quick charge function makes the phone quite warm. On top of that (for those on stock) since the January OTA Google has been defaulting the stock kernel settings to those for high performance, which not only is causing battery drain that some users have been complaining about but also makes the phones run much warmer. This means the 6P will likely die even faster.
For some of us this was a 600-700 phone purchased new and (mine is a 128gig model) and for that money, it's not unreasonable to expect a phone to last for longer than 12-18 months, which is probably going to turn out to be the ultimate lifespan for these things.
I'm curious if anybody else has any thoughts on this situation. To my mind, both Google and Huawei knew that these phones were defective and should have recalled them. Instead, they are riding out the warranty and when the phone inevitably breaks telling owners that they are SOL.
Does anyone think it would be worthwhile for Nexus 6P owners to file a class action lawsuit against Google and Huawei or do you think it would be a waste of time? Are you OK buying a supposedly premium phone that likely won't last a full two years?
Click to expand...
Click to collapse
You can try.
I'm in because I had to RMA my phone with a blank screen.
Paid the deductible to get it replaced.

tech_head said:
You can try.
I'm in because I had to RMA my phone with a blank screen.
Paid the deductible to get it replaced.
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Click to collapse
I wouldn't know where to start and don't know any lawyers. But I seriously doubt that very many 6Ps will still be running by the time they are two years old. Shortly after a year seems to be when it's happening for a lot of people. I baby my phone but I still expect it to be dead by fall because my warranty expires in July. Currently I'm on Project Fi, which I like. That means I'll either have to buy a Pixel which is overpriced and apparently very difficult to root and mod or switch to another carrier so I can get something like a One Plus which is easy to root and mod and has a vibrant developer community. I'm not happy that I spent so much on this phone and it likely won't last two years. I have much older, far cheaper smartphones that still function fine. My Galaxy 3 still works perfectly. But this phone was apparently built like crap and nobody seems to want to hold Google and Huawei responsible for that.

Not sure where this will go, but I'm a 6P owner and watching the situation closely in these places:
https://code.google.com/p/android/issues/detail?id=230848
https://www.xda-developers.com/nexus-6p-users-experiencing-random-bootloops/
So far I'm good. But it happens suddenly much of the time.

Az_Biker said:
Not sure where this will go, but I'm a 6P owner and watching the situation closely in these places:
https://code.google.com/p/android/issues/detail?id=230848
https://www.xda-developers.com/nexus-6p-users-experiencing-random-bootloops/
So far I'm good. But it happens suddenly much of the time.
Click to expand...
Click to collapse
do you think google have a solution for this big brob with flash because in my contry we don t have warranty

Az_Biker said:
Not sure where this will go, but I'm a 6P owner and watching the situation closely in these places:
https://code.google.com/p/android/issues/detail?id=230848
https://www.xda-developers.com/nexus-6p-users-experiencing-random-bootloops/
So far I'm good. But it happens suddenly much of the time.
Click to expand...
Click to collapse
Hello...
You can also follow this thread:
https://forum.xda-developers.com/nexus-6p/help/boot-loop-death-nexus-6p-t3533528
By the way... Every week there are new users reporting the same issue. I don't count those who also open new threads in Q/A section...
This is getting crazy. Seeing LG is now sued, it gives at least some hope that something will be done with Huawei.
How much people have a nice brick now?! And Google/Huawei who tell them since their warranty ended a few days/weeks/months ago, they won't fix their device. Though some had exceptions and have had their device replaced/repaired, others pay for a motherboard replacement. A Device that already costed them 700$ or more and now the repair!
Also some people kept harassing Google/Huawei because the first person they called didn't accept to replace/repair their device. They tried again and after 2 or 3 calls they finally successed! Isn't it crazy?! Like if you give up at first try, you're just fuxxed...
Though with all this, you're not even sure it won't fail anymore. As they didn't acknowledge the issue, nor they did state they took measures to fix the problem...
I haven't experienced the issue yet, but the phone is exactly one year old. My wife uses it now since i upgraded. It's just boring to backup photos every few days, fearing it suddenly breaks!
They deserve a little punishment in my opinion. :angel:

leroilion02 said:
do you think google have a solution for this big brob with flash because in my contry we don t have warranty
Click to expand...
Click to collapse
I'd like to think that Huawei/Google would step up and at least offer a 50% disc on new device or 50% refund on bricked 6Ps. Anything other than, SORRY, it's out of warranty (even though thousands of devices are having the same issue)...
5.1 said:
Hello...
You can also follow this thread:
https://forum.xda-developers.com/nexus-6p/help/boot-loop-death-nexus-6p-t3533528
By the way... Every week there are new users reporting the same issue. I don't count those who also open new threads in Q/A section...
This is getting crazy. Seeing LG is now sued, it gives at least some hope that something will be done with Huawei.
How much people have a nice brick now?! And Google/Huawei who tell them since their warranty ended a few days/weeks/months ago, they won't fix their device. Though some had exceptions and have had their device replaced/repaired, others pay for a motherboard replacement. A Device that already costed them 700$ or more and now the repair!
Also some people kept harassing Google/Huawei because the first person they called didn't accept to replace/repair their device. They tried again and after 2 or 3 calls they finally successed! Isn't it crazy?! Like if you give up at first try, you're just fuxxed...
Though with all this, you're not even sure it won't fail anymore. As they didn't acknowledge the issue, nor they did state they took measures to fix the problem...
I haven't experienced the issue yet, but the phone is exactly one year old. My wife uses it now since i upgraded. It's just boring to backup photos every few days, fearing it suddenly breaks!
They deserve a little punishment in my opinion. :angel:
Click to expand...
Click to collapse
Thanks. It would be nice if companies were held to some quality of manufacture law for things like this that happen after the warranty period. It's as if they think "we only have to make it last ONE YEAR, then it can fall apart after the warranty is over"... When thousands of devices are having similar issues, that's not just a coincidence!

Az_Biker said:
I'd like to think that Huawei/Google would step up and at least offer a 50% disc on new device or 50% refund on bricked 6Ps. Anything other than, SORRY, it's out of warranty (even though thousands of devices are having the same issue)...
Thanks. It would be nice if companies were held to some quality of manufacture law for things like this that happen after the warranty period. It's as if they think "we only have to make it last ONE YEAR, then it can fall apart after the warranty is over"... When thousands of devices are having similar issues, that's not just a coincidence!
Click to expand...
Click to collapse
It always reminds me of the Samsung TVs case: https://www.cnet.com/news/samsung-settlement-warrants-older-tvs-with-faulty-capacitors/
They accepted to fix the faulty units and extended the warranty. If you read the post till the end though, this is the best part:
"Samsung officially denies the complaints in the suit"
Although they denied their TVs having a problem, they knew they would loose sooner or later. So they just they settled the lawsuit to avoid further costs. This is no rocket science...
For me, this is called programmed obsolescence. A technic widely used by almost all electronic devices manufacturers these days. Huawei should replace faulty motherboards. No matter how old those are! And extend the warranty on the new hardware.
Cheers...

It feels like i paid for a Premium brick costing 700 dollars!

Well, I too, am in the bootloop of death club... Here's my story if anyone wants a read.
https://plus.google.com/117402788701749987746/posts/5y5PNrvg3fN
Guess I'll try my luck with Huawei and see what they say.

jhs39 said:
Does anyone think it would be worthwhile for Nexus 6P owners to file a class action lawsuit against Google and Huawei or do you think it would be a waste of time? Are you OK buying a supposedly premium phone that likely won't last a full two years?
Click to expand...
Click to collapse
Sounds as if it is beginning: https://forum.xda-developers.com/showpost.php?p=71860686&postcount=706
See also:
http://www.androidpolice.com/2017/04/14/google-may-sued-nexus-6p-early-shutdown-bootloop-issues/

So I just got off the phone with Huawei and unfortunately I am 4 months out of warranty. Said I can send it in to fix it and they'll let me know how much its gonna cost. I am so pissed right now. This is ridiculous. They're blaming the latest 7.1.2 update from Google and how it's not just the 6p it's affecting...hmmm Who's telling the truth?

treezy26 said:
So I just got off the phone with Huawei and unfortunately I am 4 months out of warranty. Said I can send it in to fix it and they'll let me know how much its gonna cost. I am so pissed right now. This is ridiculous. They're blaming the latest 7.1.2 update from Google and how it's not just the 6p it's affecting...hmmm Who's telling the truth?
Click to expand...
Click to collapse
Read this post. Follow the link and read: https://forum.xda-developers.com/showpost.php?p=71860686&postcount=706
Also... No need to post the same message three times
Cheers...

5.1 said:
Read this post. Follow the link and read: https://forum.xda-developers.com/showpost.php?p=71860686&postcount=706
Also... No need to post the same message three times
Cheers...
Click to expand...
Click to collapse
I have seen this and going to look into it further.
Also... I posted it 5 times, just in different threads...:silly:

treezy26 said:
Also... I posted it 5 times, just in different threads...:silly:
Click to expand...
Click to collapse
Spam?

5.1 said:
Spam?
Click to expand...
Click to collapse
You call it spam, I call it desperate...

treezy26 said:
You call it spam, I call it desperate...
Click to expand...
Click to collapse
I understand you. Even though I haven't got the issue yet and since my wife takes a lot of pics with (my ex) her N6P, i have to backup up almost every day. Doing this since the beginning of this issue. It's really boring.
I wish you luck! Try contacting Huawei again. Hopefully you'll talk to another tech who'll acknowledge the issue and will repair/replace.your phone. Don't give up!.
Or else, fill the lawyer's survey! :good:
PS: Huawei blamed first 7.0 update, then 7.1 and now 7.1.2. lol...
Good luck...

5.1 said:
I understand you. Even though I haven't got the issue yet and since my wife takes a lot of pics with (my ex) her N6P, i have to backup up almost every day. Doing this since the beginning of this issue. It's really boring.
I wish you luck! Try contacting Huawei again. Hopefully you'll talk to another tech who'll acknowledge the issue and will repair/replace.your phone. Don't give up!.
Or else, fill the lawyer's survey! :good:
PS: Huawei blamed first 7.0 update, then 7.1 and now 7.1.2. lol...
Good luck...
Click to expand...
Click to collapse
Well I was so frustrated that I went ahead and ask them to go ahead and send me the stuff needed to send it back. Hopefully whenever it gets there, I can speak with someone else and talk them into fixing it for free. Thanks.

treezy26 said:
Well I was so frustrated that I went ahead and ask them to go ahead and send me the stuff needed to send it back. Hopefully whenever it gets there, I can speak with someone else and talk them into fixing it for free. Thanks.
Click to expand...
Click to collapse
Ah...
Keep harassing them until they repair/replace your device free of charge!
Good luck...

Add Me to the growing list
Yep, my 6p- Aluminum 32GB phone had the problem. Same issue plaguing others too, infinite bootloop. Android Recovery Mode doesn't fix it, nothing does.
I sent it to Huawei on 3/10/17 and its now 4/14/17 and they still haven't given me back the phone. The message they give me is "the phone is fixed and is just waiting to be shipped"..... yeah sure I have been told this 4 time since 3/24/17, an ETA please? No, no ETA. You start to get suspicious the second time around and downright furious on the 3rd......and 4th time 21 FREAKING DAYS LATER. Had it escalated today 4/14/17. Hoping for the best:laugh::laugh:yeah no I'm not. Lawsuit time?