I was wondering if anyone else who owns the HK version has submitted the Warranty card ? Am hesitant to fill it out and send it in thinking if there was ever a problem I would have to send it to HK for repairs. Or once submitted can i send to Samsung U.S. for repairs?
It did come with a warranty card but has a Hong Kong address.
Any thoughts/ideas?
As far as I know that submitting warranty card isn't needed in HK and all you need, to repair your device, is the receipt. Surely you can bring your device to local Samsung CS for repairing but you will have to pay the repaire charge whether you have sent the warranty card or not.
Well being that I purchased my device from an online retailer i don't have a "real" receipt. I just wanted to know if I go ahead and register the warranty will I ONLY be able to have it repaired ( if/when necessary), in Hong Kong.
I am in the eastern part of the U.S.A. This device is not even sold here yet nor does it appear on Samsung/US's web site.
DuhDroid said:
Well being that I purchased my device from an online retailer i don't have a "real" receipt. I just wanted to know if I go ahead and register the warranty will I ONLY be able to have it repaired ( if/when necessary), in Hong Kong.
I am in the eastern part of the U.S.A. This device is not even sold here yet nor does it appear on Samsung/US's web site.
Click to expand...
Click to collapse
No. You must have the receipt for warranty.
Customer must present the original Warranty Card together with original purchase invoice to Samsung's Customer Service Officer for verification when warranty service is rendered Service fee will be charged if any one of the documents cannot be produced.
Click to expand...
Click to collapse
Unless Samsung hace suddenly introduced a worldwide warranty scheme I would think that a device obtained from Hong Kong would have to be returned to Hong Kong for repair.
scarytas said:
Unless Samsung hace suddenly introduced a worldwide warranty scheme I would think that a device obtained from Hong Kong would have to be returned to Hong Kong for repair.
Click to expand...
Click to collapse
If you don't have the purchase invoice, even if you send the device to Hong Kong, you will have to pay the repair fee (that means you lost the warranty for your 7.7).
hungelt8 said:
If you don't have the purchase invoice, even if you send the device to Hong Kong, you will have to pay the repair fee (that means you lost the warranty for your 7.7).
Click to expand...
Click to collapse
I requested an official purchase invoice from Negri Electronics in Las Vegas, NV where I purchased the 7.7 off their web site.
Once I get that via email I will print it and have it for my record.
So....I guess I should register the 7.7 at Samsung/HK web site and then be faced with returning it to HK for any warranty repairs?
I was hoping I could register it here in the States and if needed, get warranty work done here in the US.
I am wondering about the warranty registration as well. I purchased my 7.7 from Negri Electronics too. Say, have you managed to change the time so that it doesn't show the correct time for Hong Kong all the time? I've not rooted yet as I just received it this afternoon but noticed the time change setting doesn't seem to work.
It has always been my understanding that if you buy a grey market piece of electronics, meaning a device sold in another country and not imported to your country by the manufacturer, they have no obligation to honor any warranty on it. That's one of the reasons I am hesitant to buy this device right now. If it breaks for any reason, you aren't necessarily covered for repairs no matter where in the world you send it. But I could be wrong.
DuhDroid said:
I was hoping I could register it here in the States and if needed, get warranty work done here in the US.
Click to expand...
Click to collapse
In an ideal situation that would be great.
If...a big if it seems...Samsung were clever they would offer a Worldwide Warranty.
Apart from keeping consumers happy by being able to shop worldwide it would at least put Samsung on par with their major competitor...Apple.
It would also make Apple's litigation somewhat pointless.
DuhDroid said:
I requested an official purchase invoice from Negri Electronics in Las Vegas, NV where I purchased the 7.7 off their web site.
Once I get that via email I will print it and have it for my record.
So....I guess I should register the 7.7 at Samsung/HK web site and then be faced with returning it to HK for any warranty repairs?
I was hoping I could register it here in the States and if needed, get warranty work done here in the US.
Click to expand...
Click to collapse
There is no need to register your device on samsung/hk website. As long as you have the purchase invoice, they will offer you repair service for free in warranty term, according to my experience. (I live in Hong Kong)
darkforestmage said:
I am wondering about the warranty registration as well. I purchased my 7.7 from Negri Electronics too. Say, have you managed to change the time so that it doesn't show the correct time for Hong Kong all the time? I've not rooted yet as I just received it this afternoon but noticed the time change setting doesn't seem to work.
Click to expand...
Click to collapse
When I first got my 7.7 I changed the language to English and the time zone to "Eastern" and have no problems since. It's in settings , date and time I think
Paten said:
It has always been my understanding that if you buy a grey market piece of electronics, meaning a device sold in another country and not imported to your country by the manufacturer, they have no obligation to honor any warranty on it. That's one of the reasons I am hesitant to buy this device right now. If it breaks for any reason, you aren't necessarily covered for repairs no matter where in the world you send it. But I could be wrong.
Click to expand...
Click to collapse
The 7.7 will be sold here in the US , aren't we in a "Global Economy" now....I hope you are wrong. Go ahead and buy the 7.7 it's an amazing machine and I have had no problems with it either hardware or software, so far. I bought it end of Jan and got it first part of Feb. I have no plans to root it , and am anticipating ICS !
DuhDroid said:
When I first got my 7.7 I changed the language to English and the time zone to "Eastern" and have no problems since. It's in settings , date and time I think
Click to expand...
Click to collapse
Thank you for the reply. I changed the language to English but when I go into the date and time settings the choice for Eastern is displayed but it doesn't actually change when I select it!
darkforestmage said:
Thank you for the reply. I changed the language to English but when I go into the date and time settings the choice for Eastern is displayed but it doesn't actually change when I select it!
Click to expand...
Click to collapse
Had to do a reset and chose the time zone during the setup process. Time Zone stayed at that point but once again it won't change from my setup choice in settings. Called samsung US support for the tip and they helped even though they had never heard of or had any information on the 7.7.
Sent from my GT-P6810 using xda premium
Yeah when calling Samsung US for help you should tell them you have a 7.0 Plus..since it has the same ROM, i.e., Honeycomb 3.2,.......otherwise they may not even take the call. They have no information and many of the support staff have not even heard of the 7.7
richB7 said:
Had to do a reset and chose the time zone during the setup process. Time Zone stayed at that point but once again it won't change from my setup choice in settings. Called samsung US support for the tip and they helped even though they had never heard of or had any information on the 7.7.
Sent from my GT-P6810 using xda premium
Click to expand...
Click to collapse
I may need to do that! Thank you!
darkforestmage said:
I may need to do that! Thank you!
Click to expand...
Click to collapse
He gets a thanks and I don't? Gheez....if I hadn't started this thread you may not have gotten this info.....LOL
lol, thanked too haha.
Awesome.....these forums are invaluable to us.....thanks for your contribution as well.
Related
all heros have 12 month warranty right? you dont need to apply for it? if anything goes wrong with your phone then you just need to contact htc ? am i right?
thanks
That very much depends on where you are physically located, and where you physically bought the device.
My phone came from T-Mobile UK, and comes with a 1 year warranty. If I have a problem with the device in that time, I should go back to the original vendor (i.e. T-Mobile UK) to seek remedy. In addition, even though I only have a 1 year warranty, my statutory rights are not affected - see this link
Bear in mind that this is going to be covered differently in other regions.
Regards,
Dave
i bought it from ebay. its a simfree version
so will it still be covered.?
thanks
I couldn't tell you definitively.
Assuming you are in the UK, if you bought it from a UK company on Ebay and is was sold "new", then they are responsible. The same may well apply across the EU, but I'm uncertain of this.
If it was bought as second hand from an individual, the situation is not so clear, but it is probable that the original retailer should still be required to honour the warranty.
Regards,
Dave
I faced that issue some time ago and i contacted htc for a problem.
well from what they told me, if the phone wasn't bought at an official htc vendor, then you have no business with htc. Only thing you can do is you can send your phone to htc to get repaired or checked but you'll have to pay for it ( even if you have a guarantee from a shop)
You should contact the store where you bought the phone. And the catch at these local stores is that you should have your guarantee and receipt on your name to be able to claim it. so buying on ebay ...... i cant say for sure
that would be willing to help me out with a phone repair.
I have spoken to the Samsung repair Center at Repulse Bay, they said the would fix it but do not deal with mail orders.
I would be happy to compensate you for your time, and of course pay for any repair costs (should there be any cost) via any method we can work out.
Please let me know as I could use the help...
Or even any info on a repair shop that would work via phone/post... Any info would be appreciated, I am almost out of ideas...
Have you tried your local Samsung repair shop? (I assume you bought your phone in Hong Kong but you are using it in another country??)
I am on a small island south of Japan... no local repair shop... spoke with Samsung Japan...
and since the device is HK... they will not service it...(nor do they do mail order)
Thats stupid of samsung No international fix. Don't want to hijack thread but I brought a Siemens A6688 10 years ago in HK and it broke somehow and when I called Siemens up they not only fixed my phone but exchanged it for a new SL45 (Euro model of the A6688) Maybe it was just good service at Siemens Australia. Samsung Japan should take note and not care about all this gray market warrenty bs
Yea its stupid seeing they are an international corporation. I bought my iTouch from UK and they gave me free repair in HK 3 years ago!
Damn ... that worries me ... as I'm working in Taiwan on contract for 6 months and have a Canadian Galaxy S. I just hope it doesn't break! For such an international company you would think they could handle a phone outside of it's respective country. Even if it meant waiting longer for different parts (which I would totally be cool with as long as they honored their warranty worldwide).
Ouch. I had this exact same problem two months ago.
HK Samsung are completely useless and absolutely refuse to service via courier or mail.
I had some luck with Samsung Australia, they didn't seem to care that it was a HK phone and they serviced it for $50 AUD (Just a reflash, no 3br pre-JIG hack days).
If it is just a software problem, maybe give the homemade JIG a try?
....LOL.... I didn't even think to call a third country Samsung Service Center...
but it is a real, real brick... not even a flash of the screen... no adb response... not even the charging battery screen....
I say give samsung Au a call just in case and say samsung hk are being pricks or you could actually tell them truth that HK don't do mail ins and don't speak english (ok this is a fib)
Ah, Not sure if Samsung Australia will do anything via mail or not. I sent it to my family in Australia and they did the leg work.
E-mailing Samsung Australia was kind of pointless. Long reply times and generally unhelpful.
Contacting the service centre directly was fine though.
ickyboo said:
HK don't do mail ins and don't speak english (ok this is a fib)
Click to expand...
Click to collapse
Ugh. It's not. They practically don't.
It was like communicating with a brick wall.
sargorn said:
Ugh. It's not. They practically don't.
It was like communicating with a brick wall.
Click to expand...
Click to collapse
But still better than trying to speak english to a random store employee of any store..lol..
sargorn said:
Ah, Not sure if Samsung Australia will do anything via mail or not. I sent it to my family in Australia and they did the leg work.
E-mailing Samsung Australia was kind of pointless. Long reply times and generally unhelpful.
Contacting the service centre directly was fine though.
Click to expand...
Click to collapse
...well... that brings me back to my first dilemma...LOL...
Still looking for a Hong Kongiean that would be willing to help me out?
I wanted to thank chanw4 for agreeing to be my Hong Kong eyes and ears..
Sent from my SC-02B using XDA App
I sent my Galaxy Tab for repir to UK service centre and it seemed stuck.
I have been told today that they actually have not got the software / tools to repair it yet in the UK Servie centre and it might take up to 28 days to have it fixed.
Anybody else in the UK has the same issue?
That's almost laughable. Sorry to hear that.
Repair in US
Sent tab in for repair ( 8/9/2011). Bad motherboard declared....none in stock, none to be had. Offered refurb or refund. Took refund.
28 days !!!
do u realy trust samsung?
how many time they delay uk launch ?? 32 G and 64G!!
the solution is (((REFUND))
Issue
The problem is that I had it for just over 28 days so no refund available ... pretty poor.
they told me that they don't know when they receive the 'kit'
I bought an io edition off eBay, screen is peeling now. Dunno if I can get it repaired? Any thoughts?
Sent from my GT-P7510 using xda premium
Phone Samsung
I guess it is worth phoning Samsung and not mention where you purchased ... just give them the data and then see if they raise a repair order.
They will ask for the proof of purchase when you send the item - I gues you could just print the receipt of ebay - and then see what they do.
Mine is from US - so i have the same issue.
You might want to check the Sale of Goods act.
They have to repair or replace it in a reasonable time frame or offer a refund (It can be a partial refund but don't mention that to them). If they don't have the tools, they can't repair it so should replace it.
Chase them up and mention the SoG Act. Most companies get their ass in gear once this is mentioned. Drop a mention of Trading Standards too if they don't do something about it.
cooljonL said:
You might want to check the Sale of Goods act.
They have to repair or replace it in a reasonable time frame or offer a refund (It can be a partial refund but don't mention that to them). If they don't have the tools, they can't repair it so should replace it.
Chase them up and mention the SoG Act. Most companies get their ass in gear once this is mentioned. Drop a mention of Trading Standards too if they don't do something about it.
Click to expand...
Click to collapse
The Sales of Goods Act applies to the retailer, not the manufacturer - so if you buy an item from outside the UK, it has no bearing on matters.
Step666 said:
The Sales of Goods Act applies to the retailer, not the manufacturer - so if you buy an item from outside the UK, it has no bearing on matters.
Click to expand...
Click to collapse
True. I didn't see the last replay stating that it's from the US.
Not much you can do then. I'd keep on at them though tbh.
Had my Note for exactly one week when yesterday I woke up, turn on my Note and notice a big green line going down the left side of the screen. The rest of the screen is now very dim and barely readable even with the screen brightness cranked up to the max. Did battery pull, then factory reset with no success. Never dropped the phone, I haven't rooted the phone, the only thing I did to it was apply the OTA update to 2.36 the day I got it. Everything else is stock, so it seems to be a hardware issue.
Got the Note through a 3rd party reseller on Amazon.com. When I called them about it they said I had to go thru Samsung warranty and they will only exchange the item if it was broken the first time I tried to turn it on. So I guess I'm on my own.
Called Samsung warranty and was told that since it was an international phone it is not supported by Samsung USA. So it appears I am SOL.
ExpansysUSA on the other hand has a 15 day return policy for any issues and they will help you deal with warranty after the 15 day window is up.
Needless to say I'm depressed...Any suggestions for a course of action is appreciated.
Thanks everybody.
only thing i can think of is if you can still get a squaretrade warranty. I think you may have to wait 60 days before they'll accept a claim, but it may be a better option than having an expensive paper weight.
Kamoteq23 said:
Had my Note for exactly one week when yesterday I woke up, turn on my Note and notice a big green line going down the left side of the screen. The rest of the screen is now very dim and barely readable even with the screen brightness cranked up to the max. Did battery pull, then factory reset with no success. Never dropped the phone, I haven't rooted the phone, the only thing I did to it was apply the OTA update to 2.36 the day I got it. Everything else is stock, so it seems to be a hardware issue.
Got the Note through a 3rd party reseller on Amazon.com. When I called them about it they said I had to go thru Samsung warranty and they will only exchange the item if it was broken the first time I tried to turn it on. So I guess I'm on my own.
Called Samsung warranty and was told that since it was an international phone it is not supported by Samsung USA. So it appears I am SOL.
ExpansysUSA on the other hand has a 15 day return policy for any issues and they will help you deal with warranty after the 15 day window is up.
Needless to say I'm depressed...Any suggestions for a course of action is appreciated.
Thanks everybody.
Click to expand...
Click to collapse
Ask the seller where he purchased the phone from, ship your Note to Samsung in the country of origin. If he bought it in HK, send it to samsung in HK.
They won't be able to tell you it's an international purchase, you are allowed to travel the world with your phone and keep your warranty.
eitama said:
Ask the seller where he purchased the phone from, ship your Note to Samsung in the country of origin. If he bought it in HK, send it to samsung in HK.
They won't be able to tell you it's an international purchase, you are allowed to travel the world with your phone and keep your warranty.
Click to expand...
Click to collapse
I agree. I had a Polish version from hantec. It had about 3 dead pixels with a line going through them (green colour). Called up Samsung UK and they said I had to contact handtec.
IM sure if you call up the skewing branch where your note is from, you can always send it back to them to get a replacement if you have only had the phone for less than 28 days.
eitama said:
Ask the seller where he purchased the phone from, ship your Note to Samsung in the country of origin. If he bought it in HK, send it to samsung in HK.
They won't be able to tell you it's an international purchase, you are allowed to travel the world with your phone and keep your warranty.
Click to expand...
Click to collapse
I'll ask them about it again today when their customer service lines open. The lady that I talked to yesterday coulldn't tell me where they got it from and said that I should ask Samsung International. Hopefully I get someone a little more capable on the line next time...
In the meantime I initiated a return authorization request thru Amazon yesterday to see if this will motivate the seller to be more cooperatve.
If that doesn't work I guess I can file for a claim next.
Wish me luck...
Wish you all the best.
I heard good things about handtec, but I'm buying a Squaretrade warrenty just incase. Their warranty's only covers up to $600 though. So if they have to replace your phone, they just cut you a check for $600....the warranty cost's $124, so your really only getting $476 back. You can buy displays on ebay already, but I'm not sure how hard they would be to install.
Update:
The Vendor insists I contact Samsung for warranty repair/replacement. Samsung Latin America in this case. Contacted Samsung Latin America and was told that Samsung products bought thru Amazon.com aren't covered.
I'm tired of getting the run around, I'm going to file a claim with Amazon and see if that works.
It is very unfortunate. If something happens to my Note then I am not going to be able to claim the warranty too as I got it delivered from outside the country. Overall this is negative PR for Samsung that they fuss to give International warranty.
Kamoteq23 said:
Had my Note for exactly one week when yesterday I woke up, turn on my Note and notice a big green line going down the left side of the screen. The rest of the screen is now very dim and barely readable even with the screen brightness cranked up to the max. Did battery pull, then factory reset with no success. Never dropped the phone, I haven't rooted the phone, the only thing I did to it was apply the OTA update to 2.36 the day I got it. Everything else is stock, so it seems to be a hardware issue.
Got the Note through a 3rd party reseller on Amazon.com. When I called them about it they said I had to go thru Samsung warranty and they will only exchange the item if it was broken the first time I tried to turn it on. So I guess I'm on my own.
Called Samsung warranty and was told that since it was an international phone it is not supported by Samsung USA. So it appears I am SOL.
ExpansysUSA on the other hand has a 15 day return policy for any issues and they will help you deal with warranty after the 15 day window is up.
Needless to say I'm depressed...Any suggestions for a course of action is appreciated.
Thanks everybody.
Click to expand...
Click to collapse
Did you pay via Ppal or Credit Card ? If you did, contest the charge stating the item had issues from the beginning that the seller did not resolve. When VisaMC hits them with a chargeback, I will bet the 3rd party vendor will say, OK, send it back and we will replace it. If they purchase direct from Samsung, they can get it fixed. Did the items description explicitly say NO WARRANTY ?
randypurcz said:
Did you pay via Ppal or Credit Card ? If you did, contest the charge stating the item had issues from the beginning that the seller did not resolve. When VisaMC hits them with a chargeback, I will bet the 3rd party vendor will say, OK, send it back and we will replace it. If they purchase direct from Samsung, they can get it fixed. Did the items description explicitly say NO WARRANTY ?
Click to expand...
Click to collapse
From their seller page:
"All products sold by us carry manufacture warranty"
I paid with a credit card. I emailed them one last time telling them Samsung will not cover replacement/repair and asking that they replace my busted Note with a new one. If that doesn't work I'll file a claim with Amazon. I'd rather not intiate a chargeback...yet.
I think you get 45 days to contest a charger? IM sure it varries by the credit card company
Sent from my GT-N7000 using xda premium
Update
Got an email from Amazon saying that my claim is denied since the sellers page says that there are no returns on cell phones.
I submitted an appeal stating that the sellers page also says that all products sold by them are covered by manufacturers warranty. Even though Samsung USA and Samsung Latin America won't cover it.
If this doesn't work I'll call my CC company and see about getting a chargeback done.
In the meantime I think I'll order a new Note from the better sellers out there. What do you guys recommend? Expansys USA or Handtec?
Try going through Newegg. If it's bad within 30 days they will refund or replace. Otherwise Handtec is great, but if you need warranty ......
You shouldn't be getting/buying phone from on-line sellers such as on Amazon. It's not true that mobile phone (in general) has an international warranty.
You should really wait for an official release in your country.
Do you know the amazon seller name?
I am looking to buy from amazon and based on your experience now I am worried. Can you tell the name of the seller? I had contacted Global mobile amazon seller and was told for warranty purpose you need to ship it back to their office in Germany and they will take care of it.
diasro said:
I am looking to buy from amazon and based on your experience now I am worried. Can you tell the name of the seller? I had contacted Global mobile amazon seller and was told for warranty purpose you need to ship it back to their office in Germany and they will take care of it.
Click to expand...
Click to collapse
World Wide Distributors.
The green line on the left is because of the pentile pixel layout, its your green sub pixel.
SquirtingCherry said:
The green line on the left is because of the pentile pixel layout, its your green sub pixel.
Click to expand...
Click to collapse
Well he did say a big green line, due to the pentile display it should be like 1 subpixel in thickness not a "big green line" as per OP.
this thread should be stickied. Good info to know when we go about buying a foreign phone
Is there any chance a person in the U.S. can get warranty service from Samsung even if its the international version?
I want to get the international version instead of the att version but I'm worried about if something goes wrong I'd be screwed
p.s. searched for "warranty" but no results.
ap3604 said:
Is there any chance a person in the U.S. can get warranty service from Samsung even if its the international version?
I want to get the international version instead of the att version but I'm worried about if something goes wrong I'd be screwed
p.s. searched for "warranty" but no results.
Click to expand...
Click to collapse
I highly doubt it, in case of a repair or exchange you would have to sent it in to the seller you bought the phone from for warranty, or have it fixed in the US and pay for it yourself..
You're on your own, unfortunately. Samsung will not help you. That's part of the risk with international models in the US. FWIW, I've never ever had an issue that required warranty service, on any phone (and I've owned like 20).
FWIW Handset insurance thru AT&T covers any phone as long as you use their carrier. The deductible for the Note 2 is $199.
Sent from my GT-N7100 using xda premium
Guys just read the Samsung warranty terms. As long as it was purchased and used in your own country, it doesn't matter where it was made our where your vendor ordered it from.
"This limited warranty begins on the original date of purchase, and is valid only on products purchased and used in the Canada, and does not include transportation, installation, removal or reinstallation. To receive warranty service, the purchaser must contact Samsung for problem determination and service procedures. Warranty service can only be performed by a Samsung authorized service center. The original dated bill of sale must be presented upon request as proof of purchase to Samsung or Samsung's authorized service center. Transportation to and from the service center is the responsibility of the purchaser."
In fact, I use to work for an electronics distributor, and often if manufactures were short (I.e. Epson) , they would send us English only models (rather than English/French) or English/Spanish (u.s product) to fill orders.
If it was made by them, then they have a legal obligation to repair it.
Sent from my Galaxy Note 2 using Tapatalk 2
So that means if purchased in the U.S. and used in the U.S., newegg specifically, then Samsung should cover it?
gandalf21502 said:
So that means if purchased in the U.S. and used in the U.S., newegg specifically, then Samsung should cover it?
Click to expand...
Click to collapse
If they don't, then you'd have grounds to sue.
Sent from my Galaxy Note 2 using Tapatalk 2
If you live in the U.S. and buy an International version, you have to register it under the Samsung retail country it was intended for; i.e. if it was bought in the U.K., you would go to Samsung.co/uk Once it is officially registered with them, you then have to send it overseas to have it fixed. I had to do that with my Samsung Galaxy Tab.
I called AT&T and T-Mobile here in the U.S. first since I was using their sim cards, but they said that they didn't have the necessary software to fix an International version and I would have to send it to Samsung Service Centre. They third party it out to another company and they "lost" it for about 2 months. I finally got it back about 2 1/2 months later. Several phones calls and emails to them and UPS and about $250.00 in shipping(I sent it expedited) and then the charge of about $100.00 to fix a then "bricked" phone, I got it back!
I think if you buy from some places, they do offer warranties through a third party, so it might be better to go that route.
It seems that the only viable option to cover the International version is through third party coverage.
newegg.com is offering a one year coverage for $59.99 from a vendor called servicenet.com.
Does anyone know of any competing services, for either better price or coverage?
Reuven007 said:
It seems that the only viable option to cover the International version is through third party coverage.
newegg.com is offering a one year coverage for $59.99 from a vendor called servicenet.com.
Does anyone know of any competing services, for either better price or coverage?
Click to expand...
Click to collapse
I bought that warranty, on sale at the time for $46. I was wondering how good they actually are at servicing the phone? Nice thing compared to Squaretrade is there is NO deductible!
EP2008 said:
If they don't, then you'd have grounds to sue.
Sent from my Galaxy Note 2 using Tapatalk 2
Click to expand...
Click to collapse
lol lawyers itt
Nobody is successfully suing anybody. International phones were never intended to be sold in the US. End of story. If you live on Mars and get an international unlocked phone from Newegg, you can't just go and sue Samsung because they originally produced the product for, say Brazil when you are a mars resident. They will say "you need to be a Brazilian resident for warranty coverage since this device was produced for and intended for Brazil." and that will be the end of it. You are not a resident of Brazil so end of warranty claim attempt.
You will sit on mars with a broken phone and no help. Had you purchased a phone intended for Mars, you would then have a 12 month warranty. You did not do that therefore you have zero warranty.
End of legal proceedings.
But by all means, everyone should go sue everyone. Git em boys!!
ericshmerick said:
lol lawyers itt
Nobody is successfully suing anybody. International phones were never intended to be sold in the US. End of story. If you live on Mars and get an international unlocked phone from Newegg, you can't just go and sue Samsung because they originally produced the product for, say Brazil when you are a mars resident. They will say "you need to be a Brazilian resident for warranty coverage since this device was produced for and intended for Brazil." and that will be the end of it. You are not a resident of Brazil so end of warranty claim attempt.
You will sit on mars with a broken phone and no help. Had you purchased a phone intended for Mars, you would then have a 12 month warranty. You did not do that therefore you have zero warranty.
End of legal proceedings.
But by all means, everyone should go sue everyone. Git em boys!!
Click to expand...
Click to collapse
Not sure what your point is.
Samsung CLEARLY states that as long as the phone was purchased and used in the country where is warranty is being claimed, then they'll fix it.
Your mars example is stupid, since Samsung doesn't have an office on Mars
Sent from my Galaxy Note 2 using Tapatalk 2
really depends on the situation. but don't expect anything.
-call them describe your situation, maybe tell them you are relocated oversea after you bought a phone
-file an complaint
Samsung sell different phone in different country. you have an att phone broke and you want it be repaired in Uk, not a chance.
I don't know about other import retailers, but if you purchase an imported Samsung device from Negri Electronics, Samsung will honor the warranty regardless of where you live. The only stipulation is that you include your proof of purchase from Negri Electronics when you submit your claim. Alternatively, you can send your device into Negri and they will forward it to Samsung for warranty service. Just an F.Y.I.
Sent from my GT-N7100 using XDA Premium HD app
I have a hobby is cell phone/mania (I changing phones every 3-4 weeks)
Long time ago I bough Galaxy Note (exynos). Then that phone appeared in US but it was different- Snapdragon. I did hardbrick (I was one of the first before the mass epidemic).
I call to samsung US they sad your phone from Europe we got different here. (call to europe)
So I called there, they sad you located in US, we can't help you.
(after hard brick my motherboard was ****ed, no one fixed).
But here is different. We got same SPECS !!!!
Chance is 50/50
Best bet is third-party coverage.
On my GN1, I went with Securranty.
This time around I went with Negricare.
2-year plan on either is about $95. Both cover lost/stolen in addition to accidental damage and defect/malfunction. Deductible is $75 on Negricare.
The reason I switched companies is that I could not get ANYONE at Securranty to return a simple email inquiry. That doesn't bode well for if/when there is a problem and I need prompt resolution.