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Hey guys.
I've previously posted here that my N1 has some rebooting issues. It turns out its a hardware issue and i would like to send it for repairs.
I have contacted HTC using the support phone number but it turns out the number is not allocated. After sending 2 emails to them i haven't received any reply.
The phone was bought from the US and shipped to a person in UK which than sent it to me in Romania. I have the bill and everything since the package was never opened.
Has anyone from Europe managed to send it for repairs to US and if yes, how?
Thanks.
You should be able to send the phone to HTC UK instead, bit closer.
I've sent mine there and it was easy, but then I am UK based.
sent mine to uk from sweden. got it back 10days later. swap even though bootloader was unlocked. great service only had to pay shipping 1 way
bevan1971 said:
sent mine to uk from sweden. got it back 10days later. swap even though bootloader was unlocked. great service only had to pay shipping 1 way
Click to expand...
Click to collapse
hey bevan, what was the problem on your nexus?
i just sent mine to the UK because of dust under the left corner.
when i bought it, it was perfect, no clicking sound, no dust. fast forward 2 months, I decided to unlock the bootloader since everything was good.
10 days after that.. clicking sound and lots of dust.
im bricking it waiting for HTC to come back to me now.
I've talked to HTC this morning. They don't want to help. They say i should call an US number which will result in an enormous bill. So that's it. I'm stuck with it. This is my last HTC phone. I'm changing it. I'm very pissed off. Its not the first time HTC's customer service is this bad.
the screen was not flush. sunk in a little on the right handside.
sorry to here that. strange they dont want to help. I wouldn't give up sp easy though. sure you could get this sorted. good luck
Can you not get it back to the person in the UK who shipped it to you? I'm sure they'd have no trouble sorting it.
lorin.bute said:
I've talked to HTC this morning. They don't want to help. They say i should call an US number which will result in an enormous bill. So that's it. I'm stuck with it. This is my last HTC phone. I'm changing it. I'm very pissed off. Its not the first time HTC's customer service is this bad.
Click to expand...
Click to collapse
call the UK number instead.
I had no problem getting mine accepted from Ireland.
I saw a guy on another forum, that got his nexus succesfully repaired even though he lives in Denmark, i dont remember if he got it from the UK or the US, but he called HTC Denmark, they then called HTC UK and they fixed a adress he should send it to in the UK, and they repaired it for him.
So try to contact your local HTC, that might help.
lorin.bute said:
Hey guys.
I've previously posted here that my N1 has some rebooting issues. It turns out its a hardware issue and i would like to send it for repairs.
I have contacted HTC using the support phone number but it turns out the number is not allocated. After sending 2 emails to them i haven't received any reply.
The phone was bought from the US and shipped to a person in UK which than sent it to me in Romania. I have the bill and everything since the package was never opened.
Has anyone from Europe managed to send it for repairs to US and if yes, how?
Thanks.
Click to expand...
Click to collapse
You should be able to send to UK repair or send it to the person that shipped to you and get it repaired. I live in UK & sent mine in for repair( Charging Problem), it got it back 5 days of receipt.
The USA HTC Service department and HTC Europe all pointed me to a phone number in the US. I told them i can't call because of the international call rates and they told me there's nothing they can do. I'm stuck.
They told me to ask a friend in the States to call for me. I don't have such a friend. Oh well, the phone is usable for now, but its sucks when it reboots when you need it the most.
martinsolsen said:
I saw a guy on another forum, that got his nexus succesfully repaired even though he lives in Denmark, i dont remember if he got it from the UK or the US, but he called HTC Denmark, they then called HTC UK and they fixed a adress he should send it to in the UK, and they repaired it for him.
So try to contact your local HTC, that might help.
Click to expand...
Click to collapse
I tried contacting my local HTC Office/Service and the number does not exist.
On htc's support page the number for Romania is incorrect. I got so pissed off when i noticed that. But i cooled down by now.
NEW!
this just in Call to get your service center shipping label and ship it directly to Samsung for repair to bypass BELL hell-ish customer service
Samsung Electronics Canada Inc.
1-800-726-7864
Thanks to user deezy7 for the info.
---------------------------- original content follow ----------------------------
For those who are interested in Samsung service center in Montreal here is the address for in-warranty and out-of-warranty, they service everything Samsung, not only the phones:
Samsung - Service Absolut
3391 Griffith Street,
St. Laurent, Quebec,
H4T 1W5
514-738-8333
Closed December 27-th and January 3-rd
They do not ask any questions about your relations with Bell or any other provider. But they still need to have proof of purchase.
PS.
They are little bit hard to find, since they are behind this Audio/Video center across Ikea.
I wish there were a walk in service for Toronto too
FutureTel will not accept walk-ins, they only deal with Lawyers... i mean... Dealers
Can we 100% confirm that Samsung Canada office here at Toronto isn't a service centre and does not take customers? or maybe they just don't do cellphones?
Also, my question is....
If I have a 2nd hand Samsung Galaxy S without proof of purchase under my name or receipt. Yet have service with Bell Mobility, will the Samsung Canada @ Montreal repair centre accept the phone for warranty service?
What do you think?
xxgg said:
Can we 100% confirm that Samsung Canada office here at Toronto isn't a service centre and does not take customers? or maybe they just don't do cellphones?
Click to expand...
Click to collapse
Appears to be the case, unfortunately. (See http://futuretel.ca/where.html)
If mine died (fingers crossed it doesn't, but it's survived multiple flashes so I have reasonable hope), I'd drive out there anyway and scream and yell to get it fixed. Then again, I like to take the brute force way to get stuff done.
I left my old phone today morning at 10:30 and picked up a new one at 14:30.
They gave me a completely new phone with Froyo already installed.
No questions asked, very fast service.
Happy Hunter said:
For those who are interested in Samsung service center in Montreal here is the address for in-warranty and out-of-warranty, they service everything Samsung, not only the phones:
Samsung - Service Absolut
3391 Griffith Street,
St. Laurent, Quebec,
H4T 1W5
514-738-8333
They do not ask any questions about your relations with Bell or any other provider. But they still need to have proof of purchase.
PS.
They are little bit hard to find, since they are behind this Audio/Video center across Ikea.
Click to expand...
Click to collapse
This is going to make my holidays!!! I have a SGS with dead sd card and it's second hand. I have the receipt but it's a renewal invoice under the name of someone else and didn't want to go to bell as I'm a client and have already send another SGS for repair under my name. I need to have this one repaired (replaced) so I can sell it.
I am very PEEVED to say the least. I purchased the samsung galaxy when it first came out (end of August 2010) had the phone for less than 2 months then it was toast! It burnt my hand...screen went dead with a bunch of pixels on screen and burnt the screen. Now Samsung Absolut outfit in Montreal kept it for 2 months plus trying to figure out what was wrong, after me bugging my carrier almost everyday to find out where my phone is Absolut decided they could not diagnose the problem or what happened to the phone....supposedly they sent it to Samsung stating they could not fix, Samsung said they would replace the phone and still NOTHING!!!!!!!!!!! Tried looking for their phone number but Bell Aliant says they never pick the phone up....what is up with that??? Great customer service!!!!!!NOT~!!!!
Sorry it is a Samsung Galaxy Vibrant phone..
Happy Hunter said:
I left my old phone today morning at 10:30 and picked up a new one at 14:30.
They gave me a completely new phone with Froyo already installed.
No questions asked, very fast service.
Click to expand...
Click to collapse
I forgot to ask one important thing...
How did Samsung service your phone?
Did they do a software fix?
or
Did they had to replace a hardware ?
They took my old phone and gave me a brand new one. Free of charge, nothing to pay.
woha wait there, I've sent my phone to Futuretel over a month ago and there is a place in Montreal that will do that on the spot !??? WHAT ? damn it...
anyone else tried them ?
Thank you Happy Hunter for the service center info
My situation was, 3 days after upgrading to Froyo, I got a few FC and after rebooting my SGS, it was stuck after the S logo. Tried to downgrade firmware, clear cache, formatted memory, nothing worked, and the phone wouldn't start up after all that.
So i went to the service center tonight, since it was late there was no technician, so I'll have to wait the next day to know how long it'll take to repair.
I had no proof of sale, since I bought my SGS off someone. The receptionist asked me which provider I was, I said Rogers, and asked if it was unlocked, I said yes and I bought the unlock code off Bell. And asked what happened to the phone.
That's all, the receptionist looked nice, they are aware of that problem.
I'll call tomorrow to see the status of my phone and let you guys know.
Btw, I noticed that on my receipt, it said day of purchase 1/30/10, so i assume that's the date the give to people without invoice, so for those that are like my, with no invoice, pray that your phone breaks before that date
WuWu said:
Thank you Happy Hunter for the service center info
My situation was, 3 days after upgrading to Froyo, I got a few FC and after rebooting my SGS, it was stuck after the S logo. Tried to downgrade firmware, clear cache, formatted memory, nothing worked, and the phone wouldn't start up after all that.
So i went to the service center tonight, since it was late there was no technician, so I'll have to wait the next day to know how long it'll take to repair.
I had no proof of sale, since I bought my SGS off someone. The receptionist asked me which provider I was, I said Rogers, and asked if it was unlocked, I said yes and I bought the unlock code off Bell. And asked what happened to the phone.
That's all, the receptionist looked nice, they are aware of that problem.
I'll call tomorrow to see the status of my phone and let you guys know.
Btw, I noticed that on my receipt, it said day of purchase 1/30/10, so i assume that's the date the give to people without invoice, so for those that are like my, with no invoice, pray that your phone breaks before that date
Click to expand...
Click to collapse
Awesome,
Please do let us know how your process of them taking your phone in work out.
Because like many others, I also bought my phone as 2nd hand and do not have receipt and I also am using with Rogers.
So I am interested in knowing how Samsung will treat you.
Please keep us updated.
Happy Hunter said:
They took my old phone and gave me a brand new one. Free of charge, nothing to pay.
Click to expand...
Click to collapse
Now let see how your new phone works out.
This shouldn't be a sticky. Imagine a sticky for all major cities in the world
Happy Hunter said:
I left my old phone today morning at 10:30 and picked up a new one at 14:30.
They gave me a completely new phone with Froyo already installed.
No questions asked, very fast service.
Click to expand...
Click to collapse
@Happy Hunter
Did they really give you a new one with 2.2? I was in contact with them yesterday and will be calling again today. Is there anything that I should say/ask?
Just got a replacement unit yesterday from that samsung repair shop with froyo already installed. Drop my unit in the morning an got a new one in the afternoon.
Sent from my GT-I9000M using XDA App
hey guys, just a lil update on my case (see post #12)
I just called the service center, they told me they have to order a part to be replaced in my SGS and that it'll take a couple of days. So I guess I'll have my mainboard replaced. Therefore no new cell phone for me
WuWu said:
hey guys, just a lil update on my case (see post #12)
I just called the service center, they told me they have to order a part to be replaced in my SGS and that it'll take a couple of days. So I guess I'll have my mainboard replaced. Therefore no new cell phone for me
Click to expand...
Click to collapse
New phone doesn't always mean good, right/? maybe replacement board is a new revision or something. You never know.
Anyways, so you are saying that Montreal location will accept Galaxy S even if you do not have a receipt ?
Do they care if the phone is unlocked? or which carrier you are with ?
Were you told that the entire service will be free or charge too?
Let us know when you get your phone back.
Now if only there was one of these in Vancouver.
I was wondering if anyone else who owns the HK version has submitted the Warranty card ? Am hesitant to fill it out and send it in thinking if there was ever a problem I would have to send it to HK for repairs. Or once submitted can i send to Samsung U.S. for repairs?
It did come with a warranty card but has a Hong Kong address.
Any thoughts/ideas?
As far as I know that submitting warranty card isn't needed in HK and all you need, to repair your device, is the receipt. Surely you can bring your device to local Samsung CS for repairing but you will have to pay the repaire charge whether you have sent the warranty card or not.
Well being that I purchased my device from an online retailer i don't have a "real" receipt. I just wanted to know if I go ahead and register the warranty will I ONLY be able to have it repaired ( if/when necessary), in Hong Kong.
I am in the eastern part of the U.S.A. This device is not even sold here yet nor does it appear on Samsung/US's web site.
DuhDroid said:
Well being that I purchased my device from an online retailer i don't have a "real" receipt. I just wanted to know if I go ahead and register the warranty will I ONLY be able to have it repaired ( if/when necessary), in Hong Kong.
I am in the eastern part of the U.S.A. This device is not even sold here yet nor does it appear on Samsung/US's web site.
Click to expand...
Click to collapse
No. You must have the receipt for warranty.
Customer must present the original Warranty Card together with original purchase invoice to Samsung's Customer Service Officer for verification when warranty service is rendered Service fee will be charged if any one of the documents cannot be produced.
Click to expand...
Click to collapse
Unless Samsung hace suddenly introduced a worldwide warranty scheme I would think that a device obtained from Hong Kong would have to be returned to Hong Kong for repair.
scarytas said:
Unless Samsung hace suddenly introduced a worldwide warranty scheme I would think that a device obtained from Hong Kong would have to be returned to Hong Kong for repair.
Click to expand...
Click to collapse
If you don't have the purchase invoice, even if you send the device to Hong Kong, you will have to pay the repair fee (that means you lost the warranty for your 7.7).
hungelt8 said:
If you don't have the purchase invoice, even if you send the device to Hong Kong, you will have to pay the repair fee (that means you lost the warranty for your 7.7).
Click to expand...
Click to collapse
I requested an official purchase invoice from Negri Electronics in Las Vegas, NV where I purchased the 7.7 off their web site.
Once I get that via email I will print it and have it for my record.
So....I guess I should register the 7.7 at Samsung/HK web site and then be faced with returning it to HK for any warranty repairs?
I was hoping I could register it here in the States and if needed, get warranty work done here in the US.
I am wondering about the warranty registration as well. I purchased my 7.7 from Negri Electronics too. Say, have you managed to change the time so that it doesn't show the correct time for Hong Kong all the time? I've not rooted yet as I just received it this afternoon but noticed the time change setting doesn't seem to work.
It has always been my understanding that if you buy a grey market piece of electronics, meaning a device sold in another country and not imported to your country by the manufacturer, they have no obligation to honor any warranty on it. That's one of the reasons I am hesitant to buy this device right now. If it breaks for any reason, you aren't necessarily covered for repairs no matter where in the world you send it. But I could be wrong.
DuhDroid said:
I was hoping I could register it here in the States and if needed, get warranty work done here in the US.
Click to expand...
Click to collapse
In an ideal situation that would be great.
If...a big if it seems...Samsung were clever they would offer a Worldwide Warranty.
Apart from keeping consumers happy by being able to shop worldwide it would at least put Samsung on par with their major competitor...Apple.
It would also make Apple's litigation somewhat pointless.
DuhDroid said:
I requested an official purchase invoice from Negri Electronics in Las Vegas, NV where I purchased the 7.7 off their web site.
Once I get that via email I will print it and have it for my record.
So....I guess I should register the 7.7 at Samsung/HK web site and then be faced with returning it to HK for any warranty repairs?
I was hoping I could register it here in the States and if needed, get warranty work done here in the US.
Click to expand...
Click to collapse
There is no need to register your device on samsung/hk website. As long as you have the purchase invoice, they will offer you repair service for free in warranty term, according to my experience. (I live in Hong Kong)
darkforestmage said:
I am wondering about the warranty registration as well. I purchased my 7.7 from Negri Electronics too. Say, have you managed to change the time so that it doesn't show the correct time for Hong Kong all the time? I've not rooted yet as I just received it this afternoon but noticed the time change setting doesn't seem to work.
Click to expand...
Click to collapse
When I first got my 7.7 I changed the language to English and the time zone to "Eastern" and have no problems since. It's in settings , date and time I think
Paten said:
It has always been my understanding that if you buy a grey market piece of electronics, meaning a device sold in another country and not imported to your country by the manufacturer, they have no obligation to honor any warranty on it. That's one of the reasons I am hesitant to buy this device right now. If it breaks for any reason, you aren't necessarily covered for repairs no matter where in the world you send it. But I could be wrong.
Click to expand...
Click to collapse
The 7.7 will be sold here in the US , aren't we in a "Global Economy" now....I hope you are wrong. Go ahead and buy the 7.7 it's an amazing machine and I have had no problems with it either hardware or software, so far. I bought it end of Jan and got it first part of Feb. I have no plans to root it , and am anticipating ICS !
DuhDroid said:
When I first got my 7.7 I changed the language to English and the time zone to "Eastern" and have no problems since. It's in settings , date and time I think
Click to expand...
Click to collapse
Thank you for the reply. I changed the language to English but when I go into the date and time settings the choice for Eastern is displayed but it doesn't actually change when I select it!
darkforestmage said:
Thank you for the reply. I changed the language to English but when I go into the date and time settings the choice for Eastern is displayed but it doesn't actually change when I select it!
Click to expand...
Click to collapse
Had to do a reset and chose the time zone during the setup process. Time Zone stayed at that point but once again it won't change from my setup choice in settings. Called samsung US support for the tip and they helped even though they had never heard of or had any information on the 7.7.
Sent from my GT-P6810 using xda premium
Yeah when calling Samsung US for help you should tell them you have a 7.0 Plus..since it has the same ROM, i.e., Honeycomb 3.2,.......otherwise they may not even take the call. They have no information and many of the support staff have not even heard of the 7.7
richB7 said:
Had to do a reset and chose the time zone during the setup process. Time Zone stayed at that point but once again it won't change from my setup choice in settings. Called samsung US support for the tip and they helped even though they had never heard of or had any information on the 7.7.
Sent from my GT-P6810 using xda premium
Click to expand...
Click to collapse
I may need to do that! Thank you!
darkforestmage said:
I may need to do that! Thank you!
Click to expand...
Click to collapse
He gets a thanks and I don't? Gheez....if I hadn't started this thread you may not have gotten this info.....LOL
lol, thanked too haha.
Awesome.....these forums are invaluable to us.....thanks for your contribution as well.
Is there any chance a person in the U.S. can get warranty service from Samsung even if its the international version?
I want to get the international version instead of the att version but I'm worried about if something goes wrong I'd be screwed
p.s. searched for "warranty" but no results.
ap3604 said:
Is there any chance a person in the U.S. can get warranty service from Samsung even if its the international version?
I want to get the international version instead of the att version but I'm worried about if something goes wrong I'd be screwed
p.s. searched for "warranty" but no results.
Click to expand...
Click to collapse
I highly doubt it, in case of a repair or exchange you would have to sent it in to the seller you bought the phone from for warranty, or have it fixed in the US and pay for it yourself..
You're on your own, unfortunately. Samsung will not help you. That's part of the risk with international models in the US. FWIW, I've never ever had an issue that required warranty service, on any phone (and I've owned like 20).
FWIW Handset insurance thru AT&T covers any phone as long as you use their carrier. The deductible for the Note 2 is $199.
Sent from my GT-N7100 using xda premium
Guys just read the Samsung warranty terms. As long as it was purchased and used in your own country, it doesn't matter where it was made our where your vendor ordered it from.
"This limited warranty begins on the original date of purchase, and is valid only on products purchased and used in the Canada, and does not include transportation, installation, removal or reinstallation. To receive warranty service, the purchaser must contact Samsung for problem determination and service procedures. Warranty service can only be performed by a Samsung authorized service center. The original dated bill of sale must be presented upon request as proof of purchase to Samsung or Samsung's authorized service center. Transportation to and from the service center is the responsibility of the purchaser."
In fact, I use to work for an electronics distributor, and often if manufactures were short (I.e. Epson) , they would send us English only models (rather than English/French) or English/Spanish (u.s product) to fill orders.
If it was made by them, then they have a legal obligation to repair it.
Sent from my Galaxy Note 2 using Tapatalk 2
So that means if purchased in the U.S. and used in the U.S., newegg specifically, then Samsung should cover it?
gandalf21502 said:
So that means if purchased in the U.S. and used in the U.S., newegg specifically, then Samsung should cover it?
Click to expand...
Click to collapse
If they don't, then you'd have grounds to sue.
Sent from my Galaxy Note 2 using Tapatalk 2
If you live in the U.S. and buy an International version, you have to register it under the Samsung retail country it was intended for; i.e. if it was bought in the U.K., you would go to Samsung.co/uk Once it is officially registered with them, you then have to send it overseas to have it fixed. I had to do that with my Samsung Galaxy Tab.
I called AT&T and T-Mobile here in the U.S. first since I was using their sim cards, but they said that they didn't have the necessary software to fix an International version and I would have to send it to Samsung Service Centre. They third party it out to another company and they "lost" it for about 2 months. I finally got it back about 2 1/2 months later. Several phones calls and emails to them and UPS and about $250.00 in shipping(I sent it expedited) and then the charge of about $100.00 to fix a then "bricked" phone, I got it back!
I think if you buy from some places, they do offer warranties through a third party, so it might be better to go that route.
It seems that the only viable option to cover the International version is through third party coverage.
newegg.com is offering a one year coverage for $59.99 from a vendor called servicenet.com.
Does anyone know of any competing services, for either better price or coverage?
Reuven007 said:
It seems that the only viable option to cover the International version is through third party coverage.
newegg.com is offering a one year coverage for $59.99 from a vendor called servicenet.com.
Does anyone know of any competing services, for either better price or coverage?
Click to expand...
Click to collapse
I bought that warranty, on sale at the time for $46. I was wondering how good they actually are at servicing the phone? Nice thing compared to Squaretrade is there is NO deductible!
EP2008 said:
If they don't, then you'd have grounds to sue.
Sent from my Galaxy Note 2 using Tapatalk 2
Click to expand...
Click to collapse
lol lawyers itt
Nobody is successfully suing anybody. International phones were never intended to be sold in the US. End of story. If you live on Mars and get an international unlocked phone from Newegg, you can't just go and sue Samsung because they originally produced the product for, say Brazil when you are a mars resident. They will say "you need to be a Brazilian resident for warranty coverage since this device was produced for and intended for Brazil." and that will be the end of it. You are not a resident of Brazil so end of warranty claim attempt.
You will sit on mars with a broken phone and no help. Had you purchased a phone intended for Mars, you would then have a 12 month warranty. You did not do that therefore you have zero warranty.
End of legal proceedings.
But by all means, everyone should go sue everyone. Git em boys!!
ericshmerick said:
lol lawyers itt
Nobody is successfully suing anybody. International phones were never intended to be sold in the US. End of story. If you live on Mars and get an international unlocked phone from Newegg, you can't just go and sue Samsung because they originally produced the product for, say Brazil when you are a mars resident. They will say "you need to be a Brazilian resident for warranty coverage since this device was produced for and intended for Brazil." and that will be the end of it. You are not a resident of Brazil so end of warranty claim attempt.
You will sit on mars with a broken phone and no help. Had you purchased a phone intended for Mars, you would then have a 12 month warranty. You did not do that therefore you have zero warranty.
End of legal proceedings.
But by all means, everyone should go sue everyone. Git em boys!!
Click to expand...
Click to collapse
Not sure what your point is.
Samsung CLEARLY states that as long as the phone was purchased and used in the country where is warranty is being claimed, then they'll fix it.
Your mars example is stupid, since Samsung doesn't have an office on Mars
Sent from my Galaxy Note 2 using Tapatalk 2
really depends on the situation. but don't expect anything.
-call them describe your situation, maybe tell them you are relocated oversea after you bought a phone
-file an complaint
Samsung sell different phone in different country. you have an att phone broke and you want it be repaired in Uk, not a chance.
I don't know about other import retailers, but if you purchase an imported Samsung device from Negri Electronics, Samsung will honor the warranty regardless of where you live. The only stipulation is that you include your proof of purchase from Negri Electronics when you submit your claim. Alternatively, you can send your device into Negri and they will forward it to Samsung for warranty service. Just an F.Y.I.
Sent from my GT-N7100 using XDA Premium HD app
I have a hobby is cell phone/mania (I changing phones every 3-4 weeks)
Long time ago I bough Galaxy Note (exynos). Then that phone appeared in US but it was different- Snapdragon. I did hardbrick (I was one of the first before the mass epidemic).
I call to samsung US they sad your phone from Europe we got different here. (call to europe)
So I called there, they sad you located in US, we can't help you.
(after hard brick my motherboard was ****ed, no one fixed).
But here is different. We got same SPECS !!!!
Chance is 50/50
Best bet is third-party coverage.
On my GN1, I went with Securranty.
This time around I went with Negricare.
2-year plan on either is about $95. Both cover lost/stolen in addition to accidental damage and defect/malfunction. Deductible is $75 on Negricare.
The reason I switched companies is that I could not get ANYONE at Securranty to return a simple email inquiry. That doesn't bode well for if/when there is a problem and I need prompt resolution.
This item doesn't have any kind of warranty. I bought it just 4 months ago and it just died for no apparent reason. I contacted the seller an said it didn't have warranty, I filed a claim with Amazon just to receive that it has been over 30 days of purchase so it doesn't apply. I contacted Samsung USA, Samsung UK and Samsung Mexico just to be said that the item was bought in the US so it isn't covered by UK or Mexico and Samsung US said that as it was an international version not sold in the US it wasn't supported either! I just lost my $700 usd I spent in this item!!!! DO NOT BUY!!! Samsung Galaxy S3 has been having lots of hardware problems, to fix mine will cost $500 usd to replace the motherboard not worth it!!! WARNING!!!
Anyone knows where I can buy the motherboard and how to change it myself?
femmecullen said:
This item doesn't have any kind of warranty. I bought it just 4 months ago and it just died for no apparent reason. I contacted the seller an said it didn't have warranty, I filed a claim with Amazon just to receive that it has been over 30 days of purchase so it doesn't apply. I contacted Samsung USA, Samsung UK and Samsung Mexico just to be said that the item was bought in the US so it isn't covered by UK or Mexico and Samsung US said that as it was an international version not sold in the US it wasn't supported either! I just lost my $700 usd I spent in this item!!!! DO NOT BUY!!! Samsung Galaxy S3 has been having lots of hardware problems, to fix mine will cost $500 usd to replace the motherboard not worth it!!! WARNING!!!§
Anyone knows where I can buy the motherboard and how to change it myself?
Click to expand...
Click to collapse
Wait so you're in the US and bought the International version, and you're now mad about getting no warranty?
You should check with the seller on how to claim warranty before you buy any electronic product.
in this case, think you have no choice but bring it to any samsung service center nearby and pay for repair...
I think the only thing left for you now is to check if it's really dead or it's another issue before paying to repair ... I would replace the battery first maybe....
Sent from my GT-I9300 using xda premium
Maybe you are one of apple coworkers???
Sent from my GT-I9300 using xda app-developers app
Stop calling him idiot! That is what you are thinking he somehow has black market phone. That is not the case. He is only misinformed. None of us in North America can claim warranty in here for I9300 model. The only way to claim it is to ship it in Europe and have someone else claim warranty in Europe for us. That is what he can and should have done, now it is possible the phone is blacklisted if the north American samsung shares data with the rest of the world.
It does not matter if the phone is sold by amazon or local shop or whatever. This model is always gonna be considered grey market phone in North America, meaning its legal to sell but it's frowned upon here and of course warranty can not be claimed here.
There is also a simple fact, that samsung here just does not have parts for this phone since its never officially released here.
Then you have to consider shopping item to Europe and back and having someone you trust claim the warranty. Most often it is cheaper to buy the parts, import them and fix yourself or in local shop you trust.
Enjoying JKay Deluxe on GT-I9300
Title is misleading and untrue.
I still have warranty on my international SGS3 that I purchased in Australia.
Even if I purchased it from the US it would still be covered due to consumer protection laws here in Australia and the fact that Samsung also distributes here.
Your title should read...
Imported goods to the US usually ain't covered by local warranty. In many other countries they would be covered by Samsung. It's just the US has no or very weak consumer protection laws. It ain't Samsung's fault, it's yours for not understanding your rights and local law...
Seriously, why would you guys call him an idiot, the chap has just lost 700 us, and he opened the thread to share his experience and try and fix his issues, so I cannot see how he is being an idiot. Can you guys the ones who are not idiots offer him constructive advice rather than this name calling please.
Gotta love the *****ing on xda these days.. I remember when it was a helpful, civil place!
Did you buy on your credit card? Visa and Mastercard in the UK have protection that you would probably be able to claim on. Don't know if that's the case where you are?
Sent from my GT-I9300 using xda app-developers app
Sorry for your loss. And this is why I always recommend insurance. Saying that though, I would never buy something that wasn't released in my country that costs so much
krs360 said:
Gotta love the *****ing on xda these days.. I remember when it was a helpful, civil place!
Click to expand...
Click to collapse
+1
Personally, I'd like to thank the OP.
He confirmed my stipulation that the total amount of intelligence on planet Earth is constant, while the population grows very rapidly.
What the hell forced you to buy something, what is not covered by your LOCAL warranty?
It seems that you have privately imported goods which are not officially sold in US by local distributor, and now you are asking for repair under the warranty.
If Samsung does not selling it there, their service centers will not have:
a) parts;
b) trained personnel
c) equipment (?)
to do a repair of the specific model in US.
I can assume that you can buy Russian vodka from a person who just arrived from Russia to States, and then call Russian Embassy next day that you have the hangover?
Just think before you're buying.
krs360 said:
Gotta love the *****ing on xda these days.. I remember when it was a helpful, civil place!
Did you buy on your credit card? Visa and Mastercard in the UK have protection that you would probably be able to claim on. Don't know if that's the case where you are?
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
Yeah, and I remember these forums being about development, not whining.
I bought mine from Newegg and they posted no manufacturer warranty but a 30 day warranty through them and available for purchase at same time a 3rd party year warranty...
I knew no manufacturer warranty from the start
Sent from my GT-I9300 using xda app-developers app
Your silly for buying from a different country. I have 12 month warranty stop trying to mislead xda members
Sent from my GT-I9300 using xda app-developers app
OP could change the title so it doesn't cause anymore uproar. Those calling him an idiot, chill out.. OP needs to do a little more research next time but that does not warrant anyone to jump on him and start calling him names.
But as far as North American sales.. I thought warranty was covered through distributer or whatever, i.e. eXpansys USA or Negri Electronics?
Sent from my Nexus 4 using Tapatalk 2
Did he really pay 700 dollars?
Heck you could get the Note 2 and some change for that.
Silenus21 said:
Did he really pay 700 dollars?
Heck you could get the Note 2 and some change for that.
Click to expand...
Click to collapse
I'm sure, a lot of us who bought at launch or pre-ordered did. Mine cost $694.00
Sent from my Nexus 4 using Tapatalk 2
I have the sane problem. Bought the phone thru Newegg and they left me in the cold. Look in your box and should give you contact as to where the phone came from. If not give thru Samsung international web site and go to the country that your phone has for country code. You can find out by using Samware web site comparing the firmware as to what country it was set for. I had problem with earphone jack and took 4 months of back and forth threw the mail and going threw importer in Miami
Sent from my GT-I9300 using xda app-developers app
These aren't black market phones, but those of us who want international phones have to buy from third parties or purchase them abroad. Otherwise, you're stuck with a network-locked phone.
Since Samsung doesn't sell the i9300 in the US, you have to do a little research to find out the phone's country of origin. I bought mine from newegg and it came with a Brazilian CSC but I eventually confirmed with Samsung UK that it is covered by 2 year warranty...as long as I ship it to the UK for service, of course (they recommended using a British address for a friend or relative to register it). And you can always get a SquareTrade warranty in the US or something similar to provide you with ADH coverage. This is what my wife did for her SGS3 which was bought from a third party on Amazon, though it appears that it's too late for the OP.