Display goes off during a call and doesn't come back - Xperia Arc General

Hi,
I have Xperia arc S. Recently it is behaving in a crazy way during a phone call.
when I call or I receive a call, and put the phone on my ear, the sensor works and get the display off which is normal... but what is not normal, is that many times the screen keeps off and It doesn't get back on.
It's more happening when I am outdoor.... and in many times I need to remove the battery to get it working again.
does any one face the same behavior? any suggestions?
Thanks alot,

I used to have the same problem. It's normally one of two things, either the sensor is obscured(eg some cases, or it's greasy) or low ram. If it's the sensor then it would be pretty obvious, with the ram issue then you can try a ram cleaner from the market, or a ram management app/script, or a custom rom(these all need a rooted phone, with a custom rom/kernel you'll probably need your bootloader unlocked).
sinkster©

Same Problem
a_k_gano said:
Hi,
I have Xperia arc S. Recently it is behaving in a crazy way during a phone call.
when I call or I receive a call, and put the phone on my ear, the sensor works and get the display off which is normal... but what is not normal, is that many times the screen keeps off and It doesn't get back on.
It's more happening when I am outdoor.... and in many times I need to remove the battery to get it working again.
does any one face the same behavior? any suggestions?
Thanks alot,
Click to expand...
Click to collapse
I have the same problem. I haven't found a solution, but in my case the screen will return when the call ends. I found an option in the phone to use the power button to end a call. That allows me to end a call when the screen won't activate. I can then push the middle button and the screen comes on.
I have investigated the sensor suggestion, but I don't think that is it. The screen will work perfectly in normal light conditions, but has problems in either low light conditions or outside when it is very bright. I don't think the latter case would be an issue if it was due to a blocked sensor. It is more like the software not being able to distinguish a change in light level either due to insufficient light or being overloaded by too much light. I had hoped 4.0 would fix it, but it hasn't.

Are you on a Custom ROM?
Or tweaked the autobrightness with a tool?
I only had this issue when i was on a Custom ROM that had bugs...
So if its official ROM, try wiping it...
Otherwise it could be just a bug of your rom, and you need to get an update if available

I think its a bug on stock ICS 4.0.4 because I had this problem too and only pulling out a battery would fix this. This happened to me only on pure stock unmodified ICS.

try another Rom, i guess it is your rom's bug

Related

[Q] Black Screen when starting a Phone Call, and finishing how to come back?

I've in my htc hd2 the Dutty FAM v6 HD2 rom, and I was trying an Android build (mjdejay Clean 2.2)...
It seems everything runs ok, but I've done a Phone Call, screen automatically got black (Off, like in WM 6.5), but when i finished the call, i cannot get screen on again... I've pressed all the buttons, but nothing appears to happen...
If i plug usb wire into HD2 it comes back, and if i do an incoming call, i can take it...
Nobody has got samething? Thnx!
UPDATE: I think that my HTC HD2 has its proximity sensor broken...
A number of members have the same issue. I do. But not always. No fix for the moment.
move the fone away from ur ear
also , get a better rom (even tho i have a mdj build myself)
souljaboy said:
move the fone away from ur ear
also , get a better rom (even tho i have a mdj build myself)
Click to expand...
Click to collapse
Gee at least you didn't say buy an android phone. To say take it away from your ear is redundant. And to try a better build is just as bad. Why did you even waste your time replying?
dabezt said:
I've in my htc hd2 the Dutty FAM v6 HD2 rom, and I was trying an Android build (mjdejay Clean 2.2)...
It seems everything runs ok, but I've done a Phone Call, screen automatically got black (Off, like in WM 6.5), but when i finished the call, i cannot get screen on again... I've pressed all the buttons, but nothing appears to happen...
If i plug usb wire into HD2 it comes back, and if i do an incoming call, i can take it...
Nobody has got samething? Thnx!
UPDATE: I think that my HTC HD2 has its proximity sensor broken...
Click to expand...
Click to collapse
this happened on my phone occasionally (though i haven't experienced it yet with mdj s4 kenel), anyways...
if the screen stayed black after moving the phone away from my ear, id cover the light sensor briefly with a thumb (or whatever!) BEFORE pressing the end call button, this always restored the screen. may work for you?
Hi. I have same problem. Now I have MDJ Froyo Sense 2.4. It is very frustrating all roms what i tested has this problem... Is any solution? I tried to disable automatic display brightnes but without success...
Just to make you feel you are in company I have this issue too. It is the single biggest pain in the ass about android and it isdriving me maaaad.
Still better than rocking WM though.
Same problem here, about 90% of the time. It's most annoying when you're on some automated service that asks you to press a number and you can't get your screen on to bring up the dialpad!
Rest assured though, pressing the end call button does indeed end the call. Just leave the phone alone for a minute or so afterwards and it appears to back to "normal".
Finally i have found a workaround
Hello, after many tests i have found good workaround. It is very simple. Download from Market: "Speaker Shake" (there is avaible a free version) and install it. Then set it like on my screenshot. (important setting is "Speaker Always ON"). Now when you start a call, this app automaticly turn on speaker - this event wake up your phone and then is end of your "black screen". After this you can again switch off speaker in time of call...
Sorry for my bad english. I hope that it will help to you..
I use MDJ FroYo Sense Clean v. 2.4 [kernel: MDJ S6.1]
Thanks. I will give Speaker Shake a try.
Just a little happier right now as others have this issue and that it is just not an issue with my phone.
I am sure it is just an incompatible driver somewhere. Never noticed it in prior builds but with new builds it happens. But not always. But I did notice if I am able to select speaker then turn speaker off the issue doesn't happen. But then the screen does not go black when I put it to my ear.
To me this is a much bigger issue than data freezes. Makes using my phone as a phone almost unbearable.
Hoping someone who knows how will look into this issue soon.
Tried Speaker Shake.
Calls are automatically with speaker on and screen stays awake. However after turning speaker off the screen goes black and won't turn on again.
Nice fix if using speaker ALWAYS but still doesn't help for normal calls.
I tried it many times and this issue "after turning speaker off the screen goes black and won't turn on again" i had only once.
I have changed this app and now it turns speaker back to normal. You can try it. For my is it now best solution how to avoid black screen....
And i forgot to say that you need to have switched off automatic brightness of display..
Has anyone tried covering the light sensors for a few secs?
Not the best solution but it always works for me, can live with that till it gets sorted.
kam333 said:
Has anyone tried covering the light sensors for a few secs?
Not the best solution but it always works for me, can live with that till it gets sorted.
Click to expand...
Click to collapse
It doesn't work for me...
Hello. I have a problem with unlocking the phone. When I lock the phone and try it again to unlock the screen lights up only in black. Sometimes it takes a second, sometimes longer. You have the same problem? Any fix?
Thanks petapen. I will try your modified application.
Still wondering what the issue is here. Newer kernal issue? I believe I am still running hastarin 8.3.
Edit: And for other poster.......covering light sensor or exposing it to bright light does nothing once it turns black.
If anyone have any another solution. Please let me know....
black screen
petapen said:
If anyone have any another solution. Please let me know....
Click to expand...
Click to collapse
Screebl.....
If you haven't disabled auto brightness, do that. Secondly, some roms require a person to press the "call" key to wake the phone up.
Lastly, try a different rom, just remember to shut off auto brightness. I wish they came with that defaulted to off anyway.
Bumping this thread to keep it alive. Had a 50% chance of keeping the screen on, in froyostone v3.1. But it always came back after hitting end call key.
With MDJ FroYo HD v.4.3 the screen goes black everytime. Even after call the screen does not come back on. Only work around is to have someone call my phone and reject the call with the call end key. Then the screen turns back on.

[Q] Disable Proximity Sensor

Hi,
is there an option for android-HD2s to disable the proximity sensor? I'm sick of the behavior of my device that the screen doesn't turn on again after making a phone call, taking out battery isn't a very useful option...
I already tried the Recalibrator for the sensor (originally for DesireHD), it worked for a few days but now again i've got the problem...
Therefore i'd rather have the screen turned on during the phone call, than having a blocked phone after the call..,
Do you know a solution?
pcmanuser said:
Hi,
is there an option for android-HD2s to disable the proximity sensor? I'm sick of the behavior of my device that the screen doesn't turn on again after making a phone call, taking out battery isn't a very useful option...
I already tried the Recalibrator for the sensor (originally for DesireHD), it worked for a few days but now again i've got the problem...
Therefore i'd rather have the screen turned on during the phone call, than having a blocked phone after the call..,
Do you know a solution?
Click to expand...
Click to collapse
hi, I guess you are using Desire HD rom. If is so I fully understand you. Those build s avery big and laggy. After trying many,many rom s Iwent to this one>http://forum.xda-developers.com/showthread.php?t=931126
The screen turns on , everything work s fine. And it is crazy fast. Believe me, you will love android after this.
the best DHD Rom is Core Droid, in 1.3 the sensor was good, but in the actual 1.4 its bad again, try it when the next version is out. its very fast and nice skinned, also always good updates like the controls widget in the notifications bar.
Are we talking about the rom for hd2??is there anyone who can help us on the same problem?
I do this that way http://forum.xda-developers.com/showpost.php?p=16008095&postcount=4

No Wake-up after phone call

Still tested different NAND-Android Roms on my HD2 but got still a problem. If i make a phone call and the screen turns black while calling i press the endkey to end the phone call. But instead of turning on the device, the screen stays black and i need to pull the battery and restart the phone.
If i make a phone call and use the free speaking funktion, while the screen don't turn off, i got no problem when ending the phone call.
I don't know what the problem could be, but it seems, that the thing has to do with the sensor who turns the screen on and off. But i don't know if this is the problem and/or know how to fix this problem. Like i said, i tested different Android Roms formated the SD-Card, deleted cache and all the stuff, but nothing fixed this problem. :-(
28 Views and no one with this problem? :-(
There are 2 other threads discussing this issue already. Here is one.
http://forum.xda-developers.com/showthread.php?t=946012
Issue lies with the light/proximity sensor. Could be defective hardware. Could be incorrect sensor drivers. Could be dirty sensors. I have yet to take mine apart to check for dirt on sensors. Blowing into the led/earpiece opening seemed to help. I notice if it doesn't come back on I can hold a very bright light (ex: cigarette lighter) about an inch away and the screen comes on as long as the lighter is lit. Sometimes it stays on.
thanks for your answer. seems to be more things to test and maybe solve this problem. Thanks!
THANK YOU Agoattamer!
Your link helped me to solve the problem! I just cutted a little piece of my screen protector, where the proximity sensor is, and got no more freezes after the phone calls! The screen protector still got two holes for the light and proximity sensor, but this seemed not to be big enough. Anyway, thank you a lot for your post!
wake up problem
Palerider-de said:
Still tested different NAND-Android Roms on my HD2 but got still a problem. If i make a phone call and the screen turns black while calling i press the endkey to end the phone call. But instead of turning on the device, the screen stays black and i need to pull the battery and restart the phone.
If i make a phone call and use the free speaking funktion, while the screen don't turn off, i got no problem when ending the phone call.
I don't know what the problem could be, but it seems, that the thing has to do with the sensor who turns the screen on and off. But i don't know if this is the problem and/or know how to fix this problem. Like i said, i tested different Android Roms formated the SD-Card, deleted cache and all the stuff, but nothing fixed this problem. :-(
Click to expand...
Click to collapse
I also tried a a lot of different NAND ROM and I had also this problem and I can't use Android efficiently. Now I am using hyperdroid ROM ( first GBX now CM). With this ROM and sanity app (from market, with correct settings you can find with trying) I almost solve this problem. ( probability of 95 % I don't get this error)
hey guys! i found the solution goin through the market!
download an app called "Sanity" theres a free version in the regular android market.
go to the settings > general > check "Reverse Proximity" (This will give you some warning about not using it if you DONT have a buggy proximity sensor). Check it anyways. Then go back to preferences then click "Proximity" scroll down and uncheck Turn off screen and leave leave the Turn on screen checked. this will force your phone to stay on during calls so that it never has to go through the proximity phase of calls this no more black screens. Hope this was helpful ^_^
anthonydo1991 said:
hey guys! i found the solution goin through the market!
download an app called "Sanity" theres a free version in the regular android market.
go to the settings > general > check "Reverse Proximity" (This will give you some warning about not using it if you DONT have a buggy proximity sensor). Check it anyways. Then go back to preferences then click "Proximity" scroll down and uncheck Turn off screen and leave leave the Turn on screen checked. this will force your phone to stay on during calls so that it never has to go through the proximity phase of calls this no more black screens. Hope this was helpful ^_^
Click to expand...
Click to collapse
Does any other one tried this solution ???

[Q] in call bug, help needed

I have a really annoying bug in my WP7 HD2. When i make a call, the screen goes black and i cannot access anything. The call connects fine but the whole phone locks up. I can't access the dial pad for using automated services, nor can i hang up. Hardware buttons do not work either, but light up briefly if i push one. I think its something to do with the light sensor, sometimes if i cover it and uncover, the screen quickly comes on then goes off again. Any ideas? I am using the latest radio from the stock HTC WM 6.5 ROM, and the newer (51t?) radio for WP7. I have tried older versions of both, and a few different WP7 roms all with the same problems.
WP7 Mango (xboxmod/yuki)
UK HTC HD2
This problem also happens on android.
Uhh, sounds awful 'cause you experience also on different Android...
Do you experience this also on a Stock WM 6.5 Rom (of course with the original radio and without hpsl)? If not, you can be relaxed cause it's no hardware fault then. If it's also present on WM 6.5, then it's very likely to be an hardware error.
a little update on my problem. it appears that if i tilt the phone at a 30 degree angle downwards, while in a call, the light sensor functions normally. so at least navigating those phone menues can be done! i think this is a hardware problem, my HD2 did suffer a pretty nasty fall (which resulted in a new screen!) so maybe there was some other damage beside the screen.
matthewharmon102 said:
a little update on my problem. it appears that if i tilt the phone at a 30 degree angle downwards, while in a call, the light sensor functions normally. so at least navigating those phone menues can be done! i think this is a hardware problem, my HD2 did suffer a pretty nasty fall (which resulted in a new screen!) so maybe there was some other damage beside the screen.
Click to expand...
Click to collapse
there are two sensors together to the left of the earphone at the top of the screen, one is a light sensor, the other a proximity sensor. It seems to be the proximity sensor that is at fault. When you put your ear to phone it switches screen off so you dont push buttons.
I have read that the prox sensor can become misaligned when replacing screen. Did it occur after this? warranty?
as soon as i make a call the screen switches off. also the auto brightness doesnt seem to be very responsive. the issue had happened before but it was more of a driver issue than a hardware fault. i noticed it more after the repair, but it was not instant. maybe one of the sensors was lose and after a few months of use it is now misaligned? the phone is out of warrenty, and the 3 month warrenty on the repair is also up, and i have no insurance anymore i am holding out for a new phone. just started a new job so hopefully i can get something outright without being tied to a contract
Same problem
I'm having the same problem I think I noticed it when it was running windows 6.5 but I really noticed it after 7 upgrade. as soon as I make a call I cant access anything. THe bad thing about it is this phone is a replacement. I just got it. Maybe they sent me a badly refurbished one. Has anyone found a solution to this. If i'm smart I know this is not as simple as changing a setting sound like re flash, erasing, re installing, etc.
did you try tilting the phone downwards towards you? when i do this the menu appears and i can access everything. normally i put it on speaker then the screen stays lit then i cna use it as normal

[solved] Screen Blacked out after making a call?

Hello,
I have the i9505 and i have flashed it with [ROM]【4.4.4】Google Play Edition 07-17-2014 - Pure Nexus Edition build now available by @Danvdh and i absolutely love this ROM and works like a charm but there is one thing i am having issue with and i cannot say its a bug as looked over his thread but no one has mention it. i can comment or post in the developer thread due to the number of posts i have, however i come here to ask for help.
When I make a phone call, my screen goes completely black and when i try wake the screen up, it would take multiple times and sometimes i have to take the battery out. The call somehow runs in the background, so if i managed to wake the phone, i have to pull the notification down fast to hang up and this is pain in the neck.
I suspected it could be the proximity sensor in my phone, i have no cover or screen protector, i cleaned the screen and still the same. so i ran few tests to check the sensor. phone detects the sensor but it doesn't do anything.
Thank you in advance
after many research, i have found the issue and its fixed.
http://forum.xda-developers.com/showthread.php?t=2569141
you will need to reset the proximity sensor depending on the values. i can say all working now

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