Database Users

Volume down button defective

Hi!
I received my Touch HD on friday (German version) and I was initially very happy with it (no dead pixels, etc.) However, after playing around with it, synchronizing with the PC, etc., it started acting stranegly somtimes: the volume screen would come up without any apparent reason, it was not responsive, and so on.
Finally I discovered, that the "volume down" button is defective: sometimes it's not working at all and sometimes it's stuck at the pressed state, which, of course, renders the device unusable. Removing and reseating the battery cover did not help, neither did a hard reset (which was only possible via software, because the combination vol up + vol down + power doesn't seem to work either).
Obviously, my device is defective. Great... so time to get a replacement - after only 2 days! Nice build quality - congratulations HTC!
Regards!

I have not this problem ....

MHoefler said:
Nice build quality - congratulations HTC!
Regards!
Click to expand...
Click to collapse
judging the entire assembly line/company based on one device is naive. if you disagree, you can try to find me a company makes products of this sophistication (cars, electronics, whatever) that has 100% quality.
one suggestion is to do a hard reset (volumn up and down button pressed simultaneously, when reset msg comes up, press volumn up). and use it for a couple days before you install or modify any settings. then you will know if it's the device or a crappy program that messed up your phone.

Hard reset doesn't work on my device - probably because the volume down key doesn't work? There is, however, a way to trigger a hard reset per software, which I did. The problem still exists unfortunately. So it's definitely a hardware problem. The device has just 3 buttons and already one of them doesn't work - I would call that disappointing...
Strange thing is, that sometimes it works normally and I was hoping the problem just went away. But suddenly, the button is stuck again or doesn't work. I've sent the phone back to the dealer and I'm asking my money back. I don't want to risk that it's beeing sent in for repair which could take weeks and maybe they don't even fix the problem...
Regards!

MHoefler said:
Hard reset doesn't work on my device - probably because the volume down key doesn't work? There is, however, a way to trigger a hard reset per software, which I did. The problem still exists unfortunately. So it's definitely a hardware problem. The device has just 3 buttons and already one of them doesn't work - I would call that disappointing...
Strange thing is, that sometimes it works normally and I was hoping the problem just went away. But suddenly, the button is stuck again or doesn't work. I've sent the phone back to the dealer and I'm asking my money back. I don't want to risk that it's beeing sent in for repair which could take weeks and maybe they don't even fix the problem...
Regards!
Click to expand...
Click to collapse
i am not sure if the software-triggered reset is a true hard reset or it's just a merely storage erase. may be it is. but i dont' know.
in anycase, yes it is disappointing, can you do an exchange with the vendor? that may be the best route and simplest for now, rather than risking it to fix it yourself.

Argh! The screen is no longer responsive. What to do?

Just as i said - Argh! The screen is no longer responsive. What to do? I can no longer slide the lock across the screen. i have tried to flash the ROM with the 1.66 official but i cannot because it tells me to unlock the phone. I cant! argh! I've pushed the little red button by the battery a couple of times as well as removed the battery. Any suggestions? The hard buttons allow me to answer a call but that's it. i recently turned on the lock for the phone (today in fact) but I've unlocked it several times since doing so before this happened.

Sounds familiar...
Sounds like it is the same problem I had, as well as a few others on this forum. Even after a hard reset, it still didn't work. According to other people here, the solution is to have the screen swopped out for a new one. I've actually just sent mine in today to get it sorted out.
Just curious - I've got a suspicion that environmental conditions may have a role to play in causing the failure. What is the weather in your area like?

Very nice here today. Sunny, mid 50s(f).
I bought this off of ebay. Do i just send it in to HTC?

Try a hard reset, and if it doesn't help then make sure you have an official ROM and send it to HTC.

a hard reset is the little red button next to the battery, correct? ive done that.
and i cant very well change the ROMs at this point now, can i?

lythe123 said:
a hard reset is the little red button next to the battery, correct? ive done that.
and i cant very well change the ROMs at this point now, can i?
Click to expand...
Click to collapse
I would really like to wipe it before i sent it in. i dont want all my info, etc going into someones hands i dont know. anyway to do that?

No, that's a soft reset. Hard reset is pressing the red button while holding both volume keys until you get the "Restore factory settings?" prompt (when the device is on), then following the onsceeen instructions. This is what you're looking for to erase everything, including any possible software bug that could have caused the issue.
If the touchscreen still doesn't work then, send it in.

lythe123 said:
a hard reset is the little red button next to the battery, correct? ive done that.
and i cant very well change the ROMs at this point now, can i?
Click to expand...
Click to collapse
No! A hard reset is:
- Turn phone off
- Press vol up and down at the same time and then press power button (hold vol)
- follow the instructions on the screen
Be aware, that all you data on the phone will get lost. I recommend taking out the SD for that as well. After that u r done. By what you say i assume, that you didnt flash a custom ROM yet, right ?

Thanks! that didnt work either though.
I just want my money back now honestly. This thing, as pretty as it is, is just too much trouble.

Sorry double post...

A faulty device can happen to anybody, just bad luck... can't count how many times it has happened to me as well in the past.

I heard that there is a batch of phones that have a faulty screen, other problems are that without pressing anything the phone still registers clicks, phone doesn't always detect the correct place of where you pressed and the screen not responding.
I have got this on my phone and have arranged a pick up from HTC to pick up my phone for repair, hopefully in a week or two it will come back with a brand new screen that works

Ive had it a couple of months now. Im not sure if i can deal with the lack of apps that my iPhone has, pandora and the like, and the fact that teh HD2 would every so often change time and even date and i cant get weather in places my iPhone can.
In short, i love the HD2 for its specs but i no longer trust it at all.

[Q] Stuck on magldr 1.13 and volume button doesn't work

My phone was repaired by an amateur, unfortunately, just 2 weeks ago. I never anticipated needing my volume button again since I can just manually turn down the volume myself through navigating through the menus.
Unfortunately for me, again, I never anticipated having to us the volume buttons to navigate through the magldr when attempting to upgrade to windows mobile 7.
Is there a way that I can go back to my original windows rom? Or get the phone back up and running again without having to deal with the volume button repair?
-Side note, sort of
I called the place that repaired it and the guy isn't in to help me out, so hopefully I'll get a hold of him Monday and work something out. I want to avoid the shop as much as possible though because... ummm, let's just say he did a horrible job with replacing the digitizer.

Mmmmmmmm this is quit a predicament you have here as you need the volume down button to manualy enter bootloader.. Not good!!!!

The tech ripped the tiny ribbon cable that goes to the rocker buttons for the volume. The ribbon cable is $50 on eBay. I'd try to jump the traces with a tiny screwdriver first though.

I'm guessing it's not on an auto-boot?

I have exactly the same problem! except the amateur technician is me and now I just found out that apparently I haven't rooted the phone the right way, but I'm stuck

same problem here, i cut the volume keys ribbon and now I am stuck to mgldr v 1.3

cozened said:
I have exactly the same problem! except the amateur technician is me and now I just found out that apparently I haven't rooted the phone the right way, but I'm stuck
Click to expand...
Click to collapse
"rooted" the phone?? lolz
I think you are slightly confused here lad.

Htc HD2 Leo volume keys schematic
well if you have right equipment you could make this connection.
i had same problem - i opened my hd2 many times ( trying to fix heating issues ) and one time i ripped of volume keys, but lucky me i found this pic and i was able to fix.
credits goes to " jodge " for posting this pic in another forum.

ubejd said:
well if you have right equipment you could make this connection.
i had same problem - i opened my hd2 many times ( trying to fix heating issues ) and one time i ripped of volume keys, but lucky me i found this pic and i was able to fix.
Click to expand...
Click to collapse
Nice find and nice post, hopefully this can help a lot of people that have this issue or at least technicians that repair this problem.

Thanks a bunch. I got the same issue.. I will try to fix, and will let you all know. Hoping for I havent thrown the broken piece..

I have an HD2 that has its volume buttons ripped too... I'm on SD Android right now (thankfully HSPL and such didn't need volume buttons, and WinMo has an EnterBootLoader.exe)
So am I to assume that even 6 months after this was posted, there's no way to properly navigate MAGLDR without volume buttons?

To my knowledge, that's the only way to move up/down in magldr.

[Q] Touchscreen semi-unresponsiveness?

I've looked around and a lot of people have fully unresponsive screens. However, mine is I guess semi-unresponsive?
I can perform all my functions fine, but when I try to power down my phone via power button. It pops up the power menu and then my screen becomes completely unresponsive. I can only use the hard buttons, but nothing on the screen works. When I press the power button again to go into standby, it'll work like normal and my screen works again, all until I try to go to the power menu again. Does anyone know what is wrong?
I forgot which HD2 I'm using, but I know I bought it in the June of it's release and I'm in the US.
My current ROM is HyperDroid-GBX-v12, but I don't think it's a ROM issue since the previous ROM I had was even worse, same problems, but unresponsive at the lock screen at times.
Thanks, and let me know if I can give any other info.

Has this been happening since you flashed the Rom or is this a new problem?

This has just started happening. I think it was present to a lesser extent before, but I am noticing a lot more recently. I flashed a new ROM because I thought it was my old ROM, but the problem isn't going away.

For a work around, download the quick boot app from the market and power your phone off that way.
What Rom are you running now btw?

My current ROM is HyperDroid-GBX-v12,
Thanks for the work around, but I'm really wondering what the problem is since it persists between ROMs. I'm thinking hardware, but then it's so specific that I'm not sure.

The only other think I can think of trying to wipe your phone via CWR by formatting data, boot, system, Sd-ext (if applies), cache, and Dalvik cache. I know you re-flashed your Rom already but did you do a full wipe prior? It could be data corruption from the previous Rom. Just trying to troubleshoot

I'm currently having touchscreen issues myself. At first I though mine was totally hosed but then I read on some thread if you press the power button hard it can revive the screen. It worked for me. I assume there must be some loose cable somewhere beneath the power button that's causing these issues. It's probably just a coincidence that it stops working when you hold it down and you are really having the same issue as me.

I did wipe everything, but now I think of it I think I forgot to format my SD card. I'll try it now thanks.

Nope, still doesn't work. I'm at a lost for what's wrong right now =\

JesusFreak316 said:
I'm currently having touchscreen issues myself. At first I though mine was totally hosed but then I read on some thread if you press the power button hard it can revive the screen. It worked for me. I assume there must be some loose cable somewhere beneath the power button that's causing these issues. It's probably just a coincidence that it stops working when you hold it down and you are really having the same issue as me.
Click to expand...
Click to collapse
Be careful about mashing the power button too hard. I already have broke one HD2 because the power button cracked.....

telmedragon said:
Nope, still doesn't work. I'm at a lost for what's wrong right now =\
Click to expand...
Click to collapse
Sorry to hear this. Like I said earlier try using Quick boot. It won't fix your problem but at least your phone will still work. Sorry I couldn't be of more assistance....

Nexus S power button conspiracy theory/oddity

My power button has been malfunctioning for about 2 months now. That isn't to say it is 100% dead, but at times it'll work if I smack the button about a few times, and sometimes it will be completely unresponsive. I have read up on the subject and found a thread with a response from a guy claiming to be an engineer who said the micro switches they use in these phones are somewhat weak and only work for a limited number of presses. Recently, I changed roms, and to my surprise the power button worked great for a short period of time. Since then, I've found that when my power button starts acting up, wiping the dalvik cache put it back to normal. This lead me to thinking, and I've come to believe it could very well be a hardware problem that is meant to happen. I am by no means a coder/programmer but I have studied it enough to know that certain code can be written for a device that sets a "timer" for a piece of hardware to die out or malfunction. If that's the case with this, then it makes sense somewhat that wiping the dalvik cache resets this timer for a short time. Anyone have any thoughts? Am I crazy tinfoil hat wearer or does this make some sense?

knarfrabot said:
My power button has been malfunctioning for about 2 months now. That isn't to say it is 100% dead, but at times it'll work if I smack the button about a few times, and sometimes it will be completely unresponsive. I have read up on the subject and found a thread with a response from a guy claiming to be an engineer who said the micro switches they use in these phones are somewhat weak and only work for a limited number of presses. Recently, I changed roms, and to my surprise the power button worked great for a short period of time. Since then, I've found that when my power button starts acting up, wiping the dalvik cache put it back to normal. This lead me to thinking, and I've come to believe it could very well be a hardware problem that is meant to happen. I am by no means a coder/programmer but I have studied it enough to know that certain code can be written for a device that sets a "timer" for a piece of hardware to die out or malfunction. If that's the case with this, then it makes sense somewhat that wiping the dalvik cache resets this timer for a short time. Anyone have any thoughts? Am I crazy tinfoil hat wearer or does this make some sense?
Click to expand...
Click to collapse
I AGREE! I thought it broke a while ago but I did a complete wipe and put a brand new rom on it. Heck I almost sent it to Sammy but for some reason it stared working. I dont think its the dalvik cache though. I have a feeling its ClockworkMod Recovery because sometimes it says a key was disabled and I had problems after that. I couldnt lock my phone.

knarfrabot said:
My power button has been malfunctioning for about 2 monthsnow. That isn't to say it is 100% dead, but at times it'll work if I smack the button about a few times, and sometimes it will be completely unresponsive. I have read up on the subject and found a thread with a response from a guy claiming to be an engineer who said the micro switches they use in these phones are somewhat weak and only work for a limited number of presses. Recently, I changed roms, and to my surprise the power button worked great for a short period of time. Since then, I've found that when my power button starts acting up, wiping the dalvik cache put it back to normal. This lead me to thinking, and I've come to believe it could very well be a hardware problem that is meant to happen. I am by no means a coder/programmer but I have studied it enough to know that certain code can be written for a device that sets a "timer" for a piece of hardware to die out or malfunction. If that's the case with this, then it makes sense somewhat that wiping the dalvik cache resets this timer for a short time. Anyone have any thoughts? Am I crazy tinfoil hat wearer or does this make some sense?
Click to expand...
Click to collapse
well, you solved your own theory in your statement. since when does smacking your phone equate to a software issue? my power button went in august, mostly. it started showing the behavior that you described about 4-6 weeks beforehand. i say mostly, because the physical button doesnt work anymore(rarely a response from it). but ive figured out how to work it to my advantage/needs. i can wake my phone by shaking it now, and put the screen to sleep. also can be done with a light smack in the right place on the back of the phone. but to be practicle, i remapped my search button to use as a power button and wake my phone with the volume button. really, the only hard part is navigating in the bootloader menu since the volume buttons wont work there with the power button broken. so ive learned to work it by lightly, very lightly, tapping on a certain place on the back of the phone near the power button. this "loosens" the volume buttons and lets me navigate the menu. then i tap the phone again to make a selection. this in no way indicates a software issue/conspiracy to me. when it just started displaying this behavior, i thought it might be a software issue too. but it turned out to be all physical damage.

You know, the funny thing about when it stops working is that it's never all at once.
It's a degrading process of malfunction until it takes repeated button pressing, not so much force, to work. After that it works so seldom that I'm forced to do something about it. It's for those reasons I think it's something more than a hardware problem.
From your experiences, even after a full wipe/new rom installation, your power button still doesn't work, if only for a brief time?
P.S. The new touch based recovery from team win works really well for those of us who can't use our power buttons
Sent from my Nexus S 4G using xda premium

@simms22
Hmm my guess is that there are multiple issues that result in a malfunctioning power button. Props to remapping your search button to lock your phone. It would be a great work around if my phone ever had this problem again. Have search to lock the phone and volume keys to wake it. I'm unsure how you remapped your search button though. Maybe you can tell me how?
knarfrabot said:
P.S. The new touch based recovery from team win works really well for those of us who can't use our power buttons
Click to expand...
Click to collapse
Agreed! If you have no access to a computer with adb/fastboot control the touch ClockWorkMod recovery would be very useful.

knarfrabot said:
You know, the funny thing about when it stops working is that it's never all at once.
It's a degrading process of malfunction until it takes repeated button pressing, not so much force, to work. After that it works so seldom that I'm forced to do something about it. It's for those reasons I think it's something more than a hardware problem.
From your experiences, even after a full wipe/new rom installation, your power button still doesn't work, if only for a brief time?
P.S. The new touch based recovery from team win works really well for those of us who can't use our power buttons
Sent from my Nexus S 4G using xda premium
Click to expand...
Click to collapse
ive been using twrp recovery for a while. even the non touch version has a no power button option. but i dont believe that theres anything else but hardware issues here. it is a degradation. at first it comes and goes, later it mostly just comes( ) and doesnt go. i can even hear a slight rattle in the power button area now if i shake the phone.
about after flashing.. at first, 50% of the time it would work after flashing, but it was just coincidence. but now no. btw, i flash many times a day, even then when it first started acting funny. flashing, wiping, it just doesnt make a difference, its coincidence.
---------- Post added at 09:21 PM ---------- Previous post was at 09:16 PM ----------
Tw1tchy said:
@simms22
Hmm my guess is that there are multiple issues that result in a malfunctioning power button. Props to remapping your search button to lock your phone. It would be a great work around if my phone ever had this problem again. Have search to lock the phone and volume keys to wake it. I'm unsure how you remapped your search button though. Maybe you can tell me how?
Agreed! If you have no access to a computer with adb/fastboot control the touch ClockWorkMod recovery would be very useful.
Click to expand...
Click to collapse
ButtonRemapper app, available here on xda for free http://forum.xda-developers.com/showpost.php?p=9399440&postcount=1
you want v0241. i have all the power button functionality with my search key except waking the device(volume rocker wakes my device). short press screen off, long press power menu, long press plus volume down for screenshots.

@tw1tchy, I totally agree it is multiple factors, which is why I can only speak for myself based on my experiences, although your overall experience seems to be similar to mine.
@simms22, I have never noticed a rattle in my phone, its likely that you and I have different causes attributed to the power button failure.
Not trying to beat a dead horse but just for the sake of being thorough, have you tried ODIN? I noticed a substantial difference when I ODIN'ed back to stock.
Sent from my Nexus S 4G using xda premium

Me everytime I drop my phone on concrete my battery door opens and the battery falls of my phone...And you know what's the most odd part ...I get scratches on my phone when I pick it up .....Does anyone else gets this ??
Envoyé depuis mon Nexus S avec Tapatalk

I really like my Nexus S, but I kinda hope this power button self destruct kicks in soon. I see it as a feature - to make buying a Galaxy Nexus easier to justify. Good looking out Sammy.

I've had a similar problem for the last 4 months or so. It started when I dropped my nexus without the cover onto concrete floor. Not good I know.
But anyway...ever since then the power button been funny. Sometimes it didn't work at all and I couldn't turn the screen off and on. It was really bad. It took a while but now I kind of know how to handle it. Still annoying mind u.
Basically with mine the trick is to press the button really really hard towards the top end and it works fine. I've also noticed what some others are saying about changing rooms and doing resets etc. It seems to help as well.
But yeah...I still love my nexus. Lol. I think by me dropping it is the reason for my problems. It probably landed badly and loosened some part of the connection in that section or something. But as I said...all Is good now that I know the trick to it.
Sent from my Nexus S using XDA App

I've had my NS since Christmas Eve 2009 and the power button completely stopped working 2 days ago. I did notice over the past few weeks that it wasn't responding properly. TBH, my NS has been through a LOT in the past 14-months (multiple impacts, spillages, kids etc), I'm surprised it's lasted this long
I'm now using the ButtonRemapper app to use 'search' as the power button. Works great! Plus my volume keys wake the phone up so all is ok.
I love my NS and wish I bought another one when CPW had them for £150 sim free!
It might be time for me to let go of the NS , just have to decide which phone is next (but thats for another thread lol)

ugh mine is under a year old. im very angry that this happened so quickly. im gonna try giving samsung a call. hopefully the will replace it. i shouldn't have to hack my phone in order to make it usable.

@rener78 You seem to have a vast misunderstanding of how sarcasm works. Just as future reference, posting dry, tasteless irony up on the internet as a smart-mouthed statement of ill will is about as practical as a chocolate teapot.
@staplebox Lol! Well played, sir or madam. I can't say posting a thread containing the words conspiracy theory doesn't grant me at least a well placed snarky comment. Although to be fair, I was kinda bored when I wrote it.
@ALL Yes, I get it, we've all dropped our phones before. I guess I expected a bit more from Sammy since my little old HTC hero that I beat halfway to hell is still going strong, while I pampered this nexus and its already giving me problems >1 year in but that's a whole different discussion I suppose.
Sent from my Nexus S 4G using xda premium

great mine just went out yesterday... had mine for a ltl over a year now.
No tapping certain areas or anything works.
I did notice it slowly degrade over the past few weeks.
I used the fix my power button app so my volume keys wake up my phone, but sometimes after using that 5 or 6 times it will stop working too so i have to plug my phone in the charger to turn it on. Is there another way of getting the volume keys to act as a wake button??
edit: i'm gonna try out that button remapper i saw in an earlier post.

tankmaster90 said:
great mine just went out yesterday... had mine for a ltl over a year now.
No tapping certain areas or anything works.
I did notice it slowly degrade over the past few weeks.
I used the fix my power button app so my volume keys wake up my phone, but sometimes after using that 5 or 6 times it will stop working too so i have to plug my phone in the charger to turn it on. Is there another way of getting the volume keys to act as a wake button??
edit: i'm gonna try out that button remapper i saw in an earlier post.
Click to expand...
Click to collapse
if you are using an ics rom go to the main settings, security, lockscreen.. now disable the lockscreen. you can now wake your device with the volume button. its a feature built into ics.

interesting did not know this. Thanks, I think I'm still gonna use the button remapper to change the function of the search key to the power so I can reboot and stuff and go into recovery and such easier since i'm running cm9.

tankmaster90 said:
interesting did not know this. Thanks, I think I'm still gonna use the button remapper to change the function of the search key to the power so I can reboot and stuff and go into recovery and such easier since i'm running cm9.
Click to expand...
Click to collapse
thats what i do. my search button has all the features of the power button but being able to wake the device.

Here's another question what if i need to pull the battery?? I'm rooted and running CM9 what if i go into a boot loop and i need to pull the battery with no charger around (i know how to do it with a charger) would the button remap solve this?

tankmaster90 said:
Here's another question what if i need to pull the battery?? I'm rooted and running CM9 what if i go into a boot loop and i need to pull the battery with no charger around (i know how to do it with a charger) would the button remap solve this?
Click to expand...
Click to collapse
no. the button remapper app doesnt do anything when off or the screens off. honestly, i no boot many times a week(because i test the trinity kernel as its being developed before release), ive figured out a system of light taps near the power button to let the volume buttons let me scroll, and to select in the bootloader.so for me its a non issue. to power up from being powered up, i dont do anything. a, pluging in powers it. b, tapping the back powers it when no usb is available. c, it powers up by itself usually, seconds to a few minutes after powering off.

Being a heavy user of my nexus s since July 2011, the power button died last Sunday.
One of the most important problems i had after that was that i was unable to lock bootloader before giving the mobile to samsung service, because the stuck power button caused problems to fastboot commands and the bootloater usage(menu) in general.
Finally i decided to go to the service and give the phone. The result was that in about an hour they replaced the button and gave me back the mobile. The repair was covered by the 2 years warranty and the unlocked bootloader did not cause any problem to that.
Up to now i have a "brand new" nexus s and i hope that the new button will last much longer.