screen goes off and won't come back on Please help - Epic 4G General

boot phone, screen is on, hit power button or just let screen go off and then it won't come back on with the power button, phone is working, everything is working but screen won't come back on, on froyo it works fine, on gingerbread, won't work, this is wifes phone completely stock.
I odined to stock froyo, works fine, did the update on the phone, then it doesn't work, tried the rooted ei22 on here, odined it and screen won't come back on. has anyone else had this problem?
i put her back to froyo for the time being, but really need to fix this for her.

Did u try changing the cpu settings to were it won't go into 100
Sent from my SPH-D700 using XDA App

its the wifes phone, its completely stock, no root, nothing. was working fine for the past month or so with the gingerbread update from samsung/sprint, now won't work with ei22. i'd like to just take it back to sprint and say fix it. but i don't know if its hardware or software, can't understand how it would be hardware if its working with froyo, but doesn't make sense that it could be software since it works on everyone elses phone.

Its more than likely a bad update id say take to sprint after you odin back to stock and install the update in front of them and show them the screen won't come on they will more than likely help you and if they can't fix it they'll give you a new phone free since its their fault.
Sent from my OG Epic

Even with phone out of warranty? And do I tell them I odined back after it happened the first time?

I wouldn't tell them that you've odined back.. When I went in to get my phone fixed I just acted dumb. Tell them you just updated it, and the screen won't turn back on..
Not sure about the out of warranty bit though. I have insurance on mine

But all phones were updated a month ago or so, so i'm not sure playing dumb would work

Just take it in on gb and tell them you decided to update that day and that's what happend
Sent from my SPH-D700 using XDA App

i know, but my point is, since the update went out like a month ago, doesnt it force you at some point to update? wouldn't she have had to update already? We got the phones right when they came out and mine has been rooted since day 2, so I really don't know. just don't want to go look like a moron.

robl45 said:
i know, but my point is, since the update went out like a month ago, doesnt it force you at some point to update? wouldn't she have had to update already? We got the phones right when they came out and mine has been rooted since day 2, so I really don't know. just don't want to go look like a moron.
Click to expand...
Click to collapse
No they'll believe you if you just recently "decided" to update. Its an error on their part and are forced to fix it or replace it.
Sent from my OG Epic

took it back today, they wanted to charge me 37.10 to warranty the phone. I asked if we could get sprint to waive it as it was their software update that botched the phone. The guy said he would do it since he is in a good mood. but really I left feeling that sprint might as well close up shop, everything is all about the insurance, insurance insurance. why would I need insurance to cover them bricking my wifes phone??
funny thing is, it was working on gingerbread just fine for a month or so until it didn't. now I just odined the phone back to stock froyo and its working fine again until she gets the new phone.

Related

My phone bricked by HTC update

Anyone else been bricked by the HTC update?
If so what kind of response did you get from Sprint? Any suggestions for dealing with them?
The current state of my phone... completely dead, it will not turn on.. connecting it to a pc doesnt show a device is connected..
Try taking out the battery for a little bit. If that doesn't work, just take it back to Sprint. They'll give you a replacement Evo or a loaner for the time being until a new shipment comes in.
They might think you bricked it through rooting.
Not sure on there policies.. Let us know
sorry about ur issue but i have to hand it to u bro.. congratulations on using the word "bricked" correctly regarding the status of ur phone.. for god knows how long ppl have been calling their phone bricked if their volume button stopped working.. im gonna go celebrate with a cheesecake!
Engadget confirmed 10 minutes ago that the OTA has been halted, its happening to lots of people I guess
Sent from my PC36100 using XDA App
http://www.phonenews.com/sprint-aborts-evo-4g-update-amid-concerns-of-failed-updates-11567/
Mine went as smooth as butter. Phone is much better as well.
Mine went good as well. No issues, and phone is much more responsive. I guess it pays to not root.
My stock EVO update was scary. It took between 10 and 15 minutes. It seemed to be in an endless boot loop. It rebooted about 4 times and it finally worked on the 5th. At some point I thought, "if it boots again, I'm pulling the battery." At the end, the voicemail icon was replaced by an error message. I trashed it and reinserted the original icon. There was no indication or hour glass or something letting me know the process was normal. It really seemed like something was wrong.
I can understand if some customers aborted the process pulling the battery, thus bricking their phones. I don't think it would be their fault.
I think a lot of phones were bricked because of user error. A lot of people probably pulled their batteries. I do agree that there should be some kind of indication that the update was still in progress. I'm rooted and I haven't updated yet since I already get amazing battery life.
Uh oh.
Sprint pulled the update.
My condolences to those that have been bricked.
FYI - my update went very smooth. Stock EVO, unrooted. Did not make the mistake of accepting yesterday's update twice though ;-)
What did Sprint said about your phone, will they exchange it?
bricked mine yesterday.
Made the mistake of running the patch twice. Being used to windows I like to patch first and ask questions later.
Learned my lesson.
1st patch went through smoothly. Everything was great except a few widgets need to be reloaded. Got prompted for a new patch in the afternoon and ran that without checking xda first. And that was all it wrote.
Called Sprint last night and tech on the phone knew exactly what happened to the phone and made an appointment for me this morning to get it exchanged. He said a lot of people are calling in about the same issue. Since it's within the 30 day period he informed me that I will be getting a brand new replacement.
Went to the store this morning and confirmed my phone is DOA. and *suprise* no phone in stock. They indicated they will be order me a new phone. The MOD also told me there are five people showed up last night with bricked evo's.
Called Sprint again after the visit. They are looking for another phone I can use in the mean time.
Not impressed with HTC at this point.
if you rooted your phone, then tried to apply this update, your screwed.
It will brick.
Good luck returning it. Not covered by insurance when you tinker with it.
If you do get a new phone, don't be surprised to see a big bill once they look at what you reprogrammed later on.
kthejoker20 said:
if you rooted your phone, then tried to apply this update, your screwed.
It will brick.
Good luck returning it. Not covered by insurance when you tinker with it.
If you do get a new phone, don't be surprised to see a big bill once they look at what you reprogrammed later on.
Click to expand...
Click to collapse
don't know who you're talking to but my phone is completely stock. (unrooted)
kthejoker20:
The reason it bricked was because of double updating, not because of rooting it.
kennyc1:
With that said, sorry for your trouble. Hope you get a new one soon!
AssassinsLament said:
kthejoker20:
The reason it bricked was because of double updating, not because of rooting it.
kennyc1:
With that said, sorry for your trouble. Hope you get a new one soon!
Click to expand...
Click to collapse
Thanks, the only saving grace of this whole fubar is that having heard some horror stories about Sprint's CS before. I was treated very well by everyone I spoke with so far.
Fingers crossed.
kthejoker20 said:
if you rooted your phone, then tried to apply this update, your screwed.
It will brick.
Good luck returning it. Not covered by insurance when you tinker with it.
If you do get a new phone, don't be surprised to see a big bill once they look at what you reprogrammed later on.
Click to expand...
Click to collapse
I was rooted with unrevoked. Ran Update everything went smooth just lost root. Did not update twice. baseband 2.05.00.06.10 software 1.47.651.1
My phone was not rooted... I havent really seen a point to do it yet... (i did root when I had a hero)
I went to the sprint store, it took about 30-40 min to get a new phone..
But now I want to update it... just a bit concerned about updating it (for good reason lol)

Tmo sent me a refurb - should I send back?

I have a early version of the Vibrant that I have rooted and installed Roms over.. T-Mo sent me a refurb because I was complaining about the poor GPS locks.. we wanted to see if another Vibrant would do better... unfortunately it doesnt...
Today I started adding a ROM to the new phone and it went haywire on me... wouldnt go into Recovery, hard time going into Download mode... literally 2 hours later after a scary Orange explanation mark on the screen did it finally cooperate and I ODIN'd the stock rom back on... turns out the stock rom wouldnt get passed the Galaxy S screen... so then I was about to get into recovery and reinstalled Obsidian since the zip was still on the card... now I can go in and erase everything off the internal memory... should I just return it and keep my early version... my original phone never acted up like this
if you wanna sell it... PM me
JD76 said:
I have a early version of the Vibrant that I have rooted and installed Roms over.. T-Mo sent me a refurb because I was complaining about the poor GPS locks.. we wanted to see if another Vibrant would do better... unfortunately it doesnt...
Today I started adding a ROM to the new phone and it went haywire on me... wouldnt go into Recovery, hard time going into Download mode... literally 2 hours later after a scary Orange explanation mark on the screen did it finally cooperate and I ODIN'd the stock rom back on... turns out the stock rom wouldnt get passed the Galaxy S screen... so then I was about to get into recovery and reinstalled Obsidian since the zip was still on the card... now I can go in and erase everything off the internal memory... should I just return it and keep my early version... my original phone never acted up like this
Click to expand...
Click to collapse
Tell them to send you a new one. I'd be fine with a refurb phone if everything worked. but if it doesn't then what's the point of the exchange?
JD76 said:
I have a early version of the Vibrant that I have rooted and installed Roms over.. T-Mo sent me a refurb because I was complaining about the poor GPS locks.. we wanted to see if another Vibrant would do better... unfortunately it doesnt...
Today I started adding a ROM to the new phone and it went haywire on me... wouldnt go into Recovery, hard time going into Download mode... literally 2 hours later after a scary Orange explanation mark on the screen did it finally cooperate and I ODIN'd the stock rom back on... turns out the stock rom wouldnt get passed the Galaxy S screen... so then I was about to get into recovery and reinstalled Obsidian since the zip was still on the card... now I can go in and erase everything off the internal memory... should I just return it and keep my early version... my original phone never acted up like this
Click to expand...
Click to collapse
Change it, it could be defective
Since the replacement didn't show improvement on gps, If you still have your original phone, keep it and send the refurb back...
Sent from my SGH-T959 using XDA App
They sent me refurb unit too. I sent it back. xP
Thanks everyone.. Im back to my old one... I went back to stock J16 with a lag fix and a MobileAP mod on it...
If you didn't flash JFD you're doing it wrong. All you will get is a refurbished phone. They're not giving out new ones.
I have 7 days to return it so im testing out every froyo ROM out before I give it back squeeky clean...lol
Blame people who get replacements for issues that exist in every phone at the software level for the refurbs.
I got two brand new exchanges in a row, though.

[Q] Is there a fix I can't find?

I have just switched over to verizon from AT&T a couple of days ago. It was an impulse decision as I was only in the Verizon store with my girlfriend to get a her a new phone. I was showing the sales guy my pimped out Samsung Captivate and explaining to him him how easily these things can be manipulated and how much I loved my Cappy. Thats the last thing I remember. I woke up to find I had switched my service (3 lines) over to Verizon and I was now the owner of a Droid X.
I loved my Captivate and had no thoughts of ever switching but they had a promotion going on that blew my AT&T plan out of the water so financially it was a good decision. But I am beginning to wonder if I haven't made a mistake.
Out of the box, the DX is rebooting pretty often. I had planned on getting on here when I got home to find the latest and greatest ROM anyway so I didn't worry about it too much.
I am currently running Liberty 1.0 as my first flash. That is of course after flashing .340 which I read may or may not fix the rebooting issue. I am liking the ROM but the random reboots still persist. Its beginning to get too much to bare as I have yet to have one phone conversation that isn't interrupted by the phone powering down by itself.
I have searched for any word of a fix for this but I haven't found any definitive answers other than to do a factory reset. I have done that several times, as well as reflashing .340 and Liberty to no avail.
Before I take 3 phones back to Verizon and crawl back to AT&T and beg for forgiveness does anyone have a definitive solution for this?
Its worth mentioning that I bought my daughter a DX as well to replace her Cappy (she is NOT happy BTW), and it does the same thing. It is still stock out of the box.
Thanks in advance for any replies.
I have a Dx and haven't had this reboot issue, however, my sister traded in her iPhone for an x on my advice and now she's having the same issue you are. I was going to have her flash to liberty and do a system restore but obviously that hasn't worked for you. Hopefully someone will have an answer to this problem
Sent from my DROIDX using XDA App
Send the phones back to Verizon, that is not normal.
In my opinion, not to say you don't know what you are doing which I am sure you are, I know you are well aware of the risks of flashing roms.
I hear more people having issues with Droid Xs that have been re-ROMed, flashed, themed, etc, then I do people with stock DXs that are rooted and cleaned up of bloat.
While my DX might not be clean out the box, it's still in prestine shape, rooted and even flashed to Cricket. I have never had a single issue with it unless I am bricking it or messing with it myself.
A lot of times, people mistake the phone as the issue. These were $600 phones when released, still are (give and take a few bucks lol). I doubt the issue is hardware. Send it back to VZW or try the Full SBF 320 using RSD Lite. It's been the talk of the town.
Could be that there's a bad batch of DXs going around that have just been released? None the less, VZW can get you replacement DXs over night practially.
Sbf to stock and reflash liberty. Or take it back a get a new phone.
Sent from my DROIDX using XDA App
Ben's said:
In my opinion, not to say you don't know what you are doing which I am sure you are, I know you are well aware of the risks of flashing roms.
I hear more people having issues with Droid Xs that have been re-ROMed, flashed, themed, etc, then I do people with stock DXs that are rooted and cleaned up of bloat.
While my DX might not be clean out the box, it's still in prestine shape, rooted and even flashed to Cricket. I have never had a single issue with it unless I am bricking it or messing with it myself.
A lot of times, people mistake the phone as the issue. These were $600 phones when released, still are (give and take a few bucks lol). I doubt the issue is hardware. Send it back to VZW or try the Full SBF 320 using RSD Lite. It's been the talk of the town.
Could be that there's a bad batch of DXs going around that have just been released? None the less, VZW can get you replacement DXs over night practially.
Click to expand...
Click to collapse
Ben you are right about people messing up phones by flashing. But generally taking them back to stock will fix any issues that have risen from tinkering.
My issue is that mine did it out of the box. My daughters did as well.
Funny thing is just this morning I updated my daughters with the .340 update and it seems to have stopped. Its been quiet now for about the last 30 minutes. I reflashed .340 on mine at the same time and it has rebooted about 4 times while I type this message. Maybe my daughters is fixed, but mine is definitely not right.
Thanks for the comments.
My sisters phone is also doing this bone stock. It doesn't always reboot sometimes it locks up and she has to pull the battery. She's taken it into the Verizon store and they reset it to stock (not sure exactly what they did). That didn't fix it so she took it back to exchange it and they told her " that's normal, sometimes you have to pull the battery." So they wouldn't exchange it.
Sent from my DROIDX using XDA App
Sadly this is has been a small issue with the DX, it's been posted many times. Mine did it when I first got it back in August and at first I was blaming Handcent on the reboots. Then for some reason it just stopped and I have never seen it reboot on it's own. Was it the update to 2.2 or removing Handcent? I've reinstall Handcent since so I honestly I don't know. Side note I still blame Handcent on the phones lag because when I uninstall it the screen redraws and the lag goes away.
Anyway there is a great big long thread on this at the Moto DX forums and Matt's (forum admin) advice was to return the phone for a new one. I would arm myself with a printed copy of the thread in case Verizon wants to throw a fit.
For the record I just dig this phone. I'm stock, rooted with just bloat frozen. It's been a great phone after the teething problems were solved.
fasthair

Your opinion on an odd problem

First phone has never been rooted, it is stock latest sprint rom.
Starting 2 weeks ago the phone has been acting odd, keeps losing my custom ringers, turning itself up and down, no software installed to do that. I have also had to re-enter all my logins over the last 2 weeks. Now the weirdest one, I left it on my charger last night as a slept and this morning when I took it off the battery fully charged Icon stayed on and would not go away.
I turned the phone off and on and it still came up. I turned the phone off again but this time the phone would not even boot. I tried to remove battery and put it back still no boot. I finally got it to boot but only if it was plugged into the Samsung wall charger.
I don't think it is any type of malware, spyware or virus, I get all my apps off of the marketplace and I run the norton security beta.
As anyone heard of anything like this before?
Thats weird..... I would either get it replaced or ROOT THE DANG THING lol
EDIT: First ^_^ .....
I remember having strange issues when I first rooted the stock EC05, but that vanished when I installed a custom rom. Nothing like this though.
I had 2 Epics do this exact same thing. Took them back got brand new ones from the store. The latest one I have started not sending texts a few days ago, which it would receive them fine and everything else worked it just stop sending texts. Hard reset wouldn't fix it so after a call to sprint and them "refreshing" my phone it worked. Then 2 days ago after taking it off the charger it went on roam and stayed that way all day. Wouldn't go off roam after battery pulls or restarts, so I odined fresh EC05 and it still was stuck in roam. I am running EC05 stock rooted, and wife's phone is completely stock and it does weird stuff too. Now I am waiting I guess for a refurb since I am past my 30 days. My Epic does weird stuff too and I tried to get them to let me get something else but they won't yet which is really disappointing since I just started service with Sprint 6 weeks ago. I am not really impressed with the service or phone so far and definately thinking I should have never came to Sprint.
Well the phone is back to normal today. It did it yesterday as well though. I can't wait until Sprint gets a good Windows Phone 7 device, 200 for the Arrive without 4g and a small screen still is ridiculous. I only got this phone as a stop gap and I really dislike Android the more I use it. Thank you for your help.
Sent from my SPH-D700 using XDA App
c-had2001 said:
I had 2 Epics do this exact same thing. Took them back got brand new ones from the store. The latest one I have started not sending texts a few days ago, which it would receive them fine and everything else worked it just stop sending texts. Hard reset wouldn't fix it so after a call to sprint and them "refreshing" my phone it worked. Then 2 days ago after taking it off the charger it went on roam and stayed that way all day. Wouldn't go off roam after battery pulls or restarts, so I odined fresh EC05 and it still was stuck in roam. I am running EC05 stock rooted, and wife's phone is completely stock and it does weird stuff too. Now I am waiting I guess for a refurb since I am past my 30 days. My Epic does weird stuff too and I tried to get them to let me get something else but they won't yet which is really disappointing since I just started service with Sprint 6 weeks ago. I am not really impressed with the service or phone so far and definately thinking I should have never came to Sprint.
Click to expand...
Click to collapse
The official Twitter app causes a lot of problems in the Epic. I couldn't send text, watch videos, or listen to music. After finding a post here mentioning it I uninstalled Twitter and now I have no problems. The official twitter app could be the problem. I wouldn't out right blame android or sprint for the problems of one phone that may potentially be caused by one app.
Sent from my not rooted Samsun Epic 4G using free XDA Official App
R3537L1F3 said:
The official Twitter app causes a lot of problems in the Epic. I couldn't send text, watch videos, or listen to music. After finding a post here mentioning it I uninstalled Twitter and now I have no problems. The official twitter app could be the problem. I wouldn't out right blame android or sprint for the problems of one phone that may potentially be caused by one app.
Sent from my not rooted Samsun Epic 4G using free XDA Official App
Click to expand...
Click to collapse
I thought of that too, but after using Oden to get back to EC05 and having done mutiple hard resets that rules out the twitter app or any other app. Plus that don't explain why it went on roam and even using oden and doing mutiple hard resets wouldn't fix that either. Today it quit sending texts again and would not keep a data connection until I did 2 factory resets and all I have is stock apps nothing more. I haven't had this phone rooted for over a week now because of all the problems. Thanks for suggesting but its not the twitter app its definately my phone and possibly sprints network.
My first epic also had an issue similar to this, it wouldn't charge and the few tims it would whenever id unplug it , it would still say it was charging and have radom reboots. Also when it died the only way to turn it on was to take out the battery and plug it in , then put he battery in.
Long story short try ad get it replaced.
Sent from my SPH-D700
I got another 1 that they sent to the repair store and I am guessing its gonna be a refurb, so after work I gotta swing by and switch them out and see how long its gonna last.
Just for the hell of it I guess I will take it to the local Western Talk store, they don't ask any questions and just replace the phone. I am just pissed that I will have to pay 35 damn dollars because of Sprint's new rules.

[Q] Getting a replacement..

Hello,
My HTC EVO 4g keeps randomly restarting and when the phone is under heavy usage is reboots. I'm going to go into a Spring store today and try and get a new phone as I have the TEP plan.
I currently have CM7 installed on my device. When I bring it in to the Sprint store, should I have the stock ROM installed on there? Or does it not matter?
Thanks for your time and answers!
Regards, th3gh05t
th3gh05t said:
Hello,
My HTC EVO 4g keeps randomly restarting and when the phone is under heavy usage is reboots. I'm going to go into a Spring store today and try and get a new phone as I have the TEP plan.
I currently have CM7 installed on my device. When I bring it in to the Sprint store, should I have the stock ROM installed on there? Or does it not matter?
Thanks for your time and answers!
Regards, th3gh05t
Click to expand...
Click to collapse
Well that would suck... you're going to end up getting a phone that cannot be rooted (for now) and won't be installing CM7. What you really should do is instal the rooted OTA and see if you can hack that for a couple of days first... If not, debate how long you can put up with the reboots.
Thanks for the reply, but at this point, I really just need a phone that works.
Playing games, surfing the web, or using Maps will restart the phone.
I just need to know if they won't take the phone cause it's been "rooted".
Just in root leave s off for someone in the future
Sent from my PC36100 using XDA App
Is anyone at the Sprint store going to freak out and not take the phone back if I don't have stock ROM?
It's ALWAYS recommended to unroot and return to stock before going into a sprint store. Yes, SOME people have gotten lucky and not got caught. But if you do get caught being rooted, they will flag your phone and you will NEVER get it fixed. It literally takes 5 minutes to unroot, just do it just to be safe.
On a side note, are you sure your problems aren't related to the CM7 rom you have? ANY custom rom will have problems. You should try flashing back to stock rom, or at least a Sense rom and see if you still have the same problem.
Okay, thanks for the advice!
Yes, I have tried other ROMs, and I still experience the issue. I've tried Fresh and will be flashing stock ROM to see if that helps.
I've gotten 3 replacements, I leave them s-off and they never check that. I do however flash a stock rom first just so they don't give me any sh*t. And I got lucky last week, my replacement phone came with 2.3 on it but it was s-off. You may get lucky too
We're comin from a pure power source.
Since you're going to be stuck on the stock ROM anyway if you replace it, you might want to first try installing the stock rooted ROM from here and run it for a few days.
http://forum.xda-developers.com/showthread.php?t=1133379
It's quite possible that something in your setup on CM7 is causing the phone to overheat. Or it could be any number of things that might have nothing to do with hardware. Before you give up a rootable phone for one that can't be, you might as well try the stock ROM first. If that clears things up, you can experiment to find the culprit.
bkrodgers said:
Since you're going to be stuck on the stock ROM anyway if you replace it, you might want to first try installing the stock rooted ROM from here and run it for a few days.
http://forum.xda-developers.com/showthread.php?t=1133379
It's quite possible that something in your setup on CM7 is causing the phone to overheat. Or it could be any number of things that might have nothing to do with hardware. Before you give up a rootable phone for one that can't be, you might as well try the stock ROM first. If that clears things up, you can experiment to find the culprit.
Click to expand...
Click to collapse
EXACTLY! If you're having software issues and you're running a custom ROM, before even considering exchanging the phone you should revert to stock to see if the problem truly lies within the hardware itself or the ROM you are using. As far as unrooting, I would not unroot before taking it to Sprint should you have to resort to that. Just flash a stock rooted ROM and you should be fine.
th3gh05t said:
Hello,
My HTC EVO 4g keeps randomly restarting and when the phone is under heavy usage is reboots. I'm going to go into a Spring store today and try and get a new phone as I have the TEP plan.
I currently have CM7 installed on my device. When I bring it in to the Sprint store, should I have the stock ROM installed on there? Or does it not matter?
Thanks for your time and answers!
Regards, th3gh05t
Click to expand...
Click to collapse
i am having the same problem when i went into the sprint store they looked at me like i was lien then took it to the back did a hard reset and told me it was fixed after i told them i did a hard reset over the phone with the teck and when i got home started up my google beta and started playing cut the rope it restarted on me so i called like 3 days later and thet gave me a hard time trying to get a new phone told me that they dint do replacement that i had to call HTC wow my wife had i epic and got 4 replacements no problem so i snaped and thery are now sending me a new phone they said that it will take a week or two cuz they are on back order and yes i unrooted the phone b4 i went in but i had to let you know the BS you might havr to go through
dino1342 said:
i am having the same problem when i went into the sprint store they looked at me like i was lien then took it to the back did a hard reset and told me it was fixed after i told them i did a hard reset over the phone with the teck and when i got home started up my google beta and started playing cut the rope it restarted on me so i called like 3 days later and thet gave me a hard time trying to get a new phone told me that they dint do replacement that i had to call HTC wow my wife had i epic and got 4 replacements no problem so i snaped and thery are now sending me a new phone they said that it will take a week or two cuz they are on back order and yes i unrooted the phone b4 i went in but i had to let you know the BS you might havr to go through
Click to expand...
Click to collapse
Is your period key broken?
mlin said:
EXACTLY! If you're having software issues and you're running a custom ROM, before even considering exchanging the phone you should revert to stock to see if the problem truly lies within the hardware itself or the ROM you are using. As far as unrooting, I would not unroot before taking it to Sprint should you have to resort to that. Just flash a stock rooted ROM and you should be fine.
Click to expand...
Click to collapse
Thanks for the advice! I will let you know how the stock ROM is working!
th3gh05t said:
Hello,
My HTC EVO 4g keeps randomly restarting and when the phone is under heavy usage is reboots. I'm going to go into a Spring store today and try and get a new phone as I have the TEP plan.
I currently have CM7 installed on my device. When I bring it in to the Sprint store, should I have the stock ROM installed on there? Or does it not matter?
Thanks for your time and answers!
Regards, th3gh05t
Click to expand...
Click to collapse
Are you running a CM7 nightly? After build 132 everyone has been having reboot problems.......
Sent from my PC36100 using XDA Premium App
No, I am (was) running the latest RC.
Just unroot and take it back. Shouldn't be a problem.
Sent from my PC36100 using XDA Premium App

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