Database Users

update available but download failure

just checked for updates on my fascinate as part of my weekly routine, but it started downloading and said download failure - network error. any help. im anxiously waiting a working gps galaxy s device before i spend the money on the car mount. plese help or any ideas just let me know.

Got the same thing last night at about 2am. Now it says there are no available updates. Oh well

every time ok check for updates it seems to check for a minute or so. then it stops and I get no answer...is this normal?
Sent from my SCH-I500 using XDA App

hey guys turns out after i failed update about 30 times i tried some tweaking and erased the radio file. when i spoke to verizon about the problems and to get a replacement phone the rep told me the update was for 2.2 and that they been waiting for it to come out. i dont know how true this is cuz i havent seen the fireworks yet online about the update, but ill find out today when i get the replacement device.

They have been telling people for months that 2.2 was out and you will receive a notification on your phone. I was told that when I bought mine on launch day. Its commonly referred to as bull Ishmael.
Sent from my ADR6300 using XDA App

I had a similar problem. My phone downloaded it but failed the install. I called Verizon and they said this is a common problem. I am getting a new (Not refurb) shipped to me within a week. No harm no foul. I'd call Verizon.

My phone failed about 10 times to get DI01, and then one time it just worked. I recommend being stationary in an area with a few bars of 3G. Even then, it's a crapshoot. It doesn't mean your phone is defective or in need of replacement.

I consider myself lucky to have gotten a phone that has so far been free of the most of the problems that have plagued many of the galaxy s phones. Gps was fantastic on my phone until I flashed super clean v4... For some reason I often, though not always, had problems with gps not locking on. Location has always been spot on right from the start. Now with dj05 the gps issue has also been non existent.
The same was true when di01 came out. The OTA update was as smooth as could be. I was not rooted at that time.
Sent from my SCH-I500 using XDA App

Gurm said:
My phone failed about 10 times to get DI01, and then one time it just worked. I recommend being stationary in an area with a few bars of 3G. Even then, it's a crapshoot. It doesn't mean your phone is defective or in need of replacement.
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Click to collapse
Some of us can't install though and according to the Verizon tech I called it's certain MEID numbers so it's still not a bad idea to call I would say.

When I got DI01 it got partway through downloading a zillion times before finally working.
Ive flashed back to my factory images a few times after messing around (they were pre DI01...I keep forgetting to make current ones)
Every time I update it sucks and takes 5 to 10 tries
I think the servers are just teh suck.

Do you have to be stock in order to get the update? Every time I try to check for an update I get an FC. I'm currently running Stupidfast 1.1.23 Kernel & JT's Super Clean ROM. Also, is this update worth getting now or shall I just wait?

Help!!! Phone wont power up!

all i did was install CM7 nightly 41 after a full wipe, all went well. then installed titanium backup, restored all apps, then went to recovery and installed gapps, powered back up, and it tried to sync and it froze up, so after a while i pulled battery and pow no power!!! uh oh? any ideas?

Does it light up when you charge it?
Sent from my HTC Desire Z/G2 Using XDA Premium App

nope. i think its a total brick.
when i plugged it into computer the computer did attempt to install software (bubble on lower right of screen near clock that pops up saying new hardware found) but failed to install properly

holy crap tmo takes up to 7 days for an exchange to be shipped!!!! wtf???
verizon gives free 2 day exchange via fedex. tmo does it for 20 bucks for 3-5 days!! unreal. im starting to hate tmo more and more

tackleberry said:
holy crap tmo takes up to 7 days for an exchange to be shipped!!!! wtf???
verizon gives free 2 day exchange via fedex. tmo does it for 20 bucks for 3-5 days!! unreal. im starting to hate tmo more and more
Click to expand...
Click to collapse
Yea.. I hate that too. It doesnt really take that long though. You should get it in 5 days the latest.
Sent from my HTC Desire Z/G2 Using XDA Premium App

yea i bought a nokia prepaid X2 as a spare so i can at least get email. my old spare isnt great its a nokia 6310i lol. it works great as a phone but nothing more.
according to ups ground, its 4 days from texas to me, so tuesday i should see my refurb crap again lol.
just irritating, they wanna charge 20 bucks for 3 day shipping....verizon charged 10 for overnight and free for 2 day. unreal. i just dont understand how it failed like that. i did nothing different when changing roms! my phone was running like crap after i wiped and installed virtuous sense on it, so i wiped again and flashed CM back on, and it just bugged the hell out! any idea why it would brick like that?

Holding power+volume down doesn't work?

This may sound silly. But have you tried a battery pull?

You seem kind of stupid, you supposedly brick your phone and before anyone can try to help you call tmobile and tell them to replace it, then complain about how long it takes them to replace your screw up.
Sent from my HTC Desire Z/G2 using XDA App

ionic7 said:
You seem kind of stupid, you supposedly brick your phone and before anyone can try to help you call tmobile and tell them to replace it, then complain about how long it takes them to replace your screw up.
Sent from my HTC Desire Z/G2 using XDA App
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And in the process make the cell phones and rate plans cost more for everyone else cause yet another a-hole wants there warranty honored when they knowingly VOIDED the warranty. Getting so tired of this. Between people bypassing paying for tethering and OVERLY taking advantage, and bull**** like returning phones that you KNOWINGLY VOIDED THE WARRANTY WHEN YOU ROOTED AND INSTALLED THAT CUSTOM ROM on it, it is ZERO wonder why they all want to sign the god dam bootloader anymore. These may be evil corporations were dealing with, but there is still a difference between right and wrong. These few on xda will ultimately be our downfall. This thread is all kinda fail.
Edit: sorry for sounding so harsh but you could have waited for at least a LITTLE bit of help first. it sounds like something not that out of our league to have fixed.
Sent from my HTC Vision using XDA Premium App

Edit: double post. Everytime I go to edit on the new xda prem app I accidentally hit quote!

battery pull yes, vol down and pwr nothing. charged it overnight, and led didnt even power up, tried 2 different batteries, etc. nothing.
i dont know why it bricked, i did nothing different than what was done before to it. any time i ever did have problems was with the bootanimation screen would stay on and device would never boot, but i was still able to fix that with a full wipe and fresh reinstall. this was maybe a hardware failure of some sort? ive done all the same stuff to my mt4g (went from iced glacier to CM7, been on CM7 since nightly 6 or 8 with that one), and for a longer amount of time now and no issues at all. funny thing is i dont even flash nightly, or weekly...usually about 10-14 days ill flash an updated newer rom. now i know some of you people here are major fanatics about flashing nightly, changing radios constantly, kernels, amongst other things...i do half of that stuff and at probably a tenth of the rate that some of you hardcore folks do. so before you wanna pass judgement, i have been doing this same stuff since november on 3 different phones and never had a problem since yesterday at random. so i dont know why some of you get pissed when people have defective equipment. id guess if my hinge broke you would be telling me it was because of flashing roms too??? my rom was already flashed, working, and then when email was syncing it locked up, did a battery pull and nothing worked since. get a grip folks, crap happens. its not like i improperly flashed a non sense rom direct over a sense rom then back again with no wiping, clearing cache, data, etc etc etc then flash 3 incorrect kernels and bad themes and so on. if my device at least would power up, i wouldnt have decided to have it exchanged under warranty because i probably would have been able to fix it somehow since there are write ups about semi bricked devices. even plugging it into the computer does nothing now.

We have been looking into this issue on IRC for the past week or so. ANYONE WHO IS HAVING THIS ISSUE NEEDS TO STOP BY THE IRC CHANNEL.
We need to get some more info, right now we only have 2 cases to go on.
irc.freenode.net
#G2ROOT
tackleberry said:
battery pull yes, vol down and pwr nothing. charged it overnight, and led didnt even power up, tried 2 different batteries, etc. nothing.
i dont know why it bricked, i did nothing different than what was done before to it. any time i ever did have problems was with the bootanimation screen would stay on and device would never boot, but i was still able to fix that with a full wipe and fresh reinstall. this was maybe a hardware failure of some sort? ive done all the same stuff to my mt4g (went from iced glacier to CM7, been on CM7 since nightly 6 or 8 with that one), and for a longer amount of time now and no issues at all. funny thing is i dont even flash nightly, or weekly...usually about 10-14 days ill flash an updated newer rom. now i know some of you people here are major fanatics about flashing nightly, changing radios constantly, kernels, amongst other things...i do half of that stuff and at probably a tenth of the rate that some of you hardcore folks do. so before you wanna pass judgement, i have been doing this same stuff since november on 3 different phones and never had a problem since yesterday at random. so i dont know why some of you get pissed when people have defective equipment. id guess if my hinge broke you would be telling me it was because of flashing roms too??? my rom was already flashed, working, and then when email was syncing it locked up, did a battery pull and nothing worked since. get a grip folks, crap happens. its not like i improperly flashed a non sense rom direct over a sense rom then back again with no wiping, clearing cache, data, etc etc etc then flash 3 incorrect kernels and bad themes and so on. if my device at least would power up, i wouldnt have decided to have it exchanged under warranty because i probably would have been able to fix it somehow since there are write ups about semi bricked devices. even plugging it into the computer does nothing now.
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Click to collapse

Droid X Gingerbread Cellular Disconnect

Has anyone else here had issues with the Droid X having cellular network disconnect issues?
What I mean by this is that the 3G stops all together, you cannot make outbound calls or SMS messages. The 3G icon goes away, yet I can see bars on the antenna strength meter.
The only way to fix this is to reboot the phone, even putting in airplane mode doesn't work. It happens about every 1.5 to 2 days on this phone. I've factory reset it, gotten a replacement phone, etc.. Nothing works and it all started with the Gingerbread update.
I'm not the only one I can tell you that, many others on the moto forum are having it too.. https://supportforums.motorola.com/thread/52111
I have an ADB logcat that I could send to some folks smarter than me if someone wants to look..

http://androidforums.com/droid-x-support-troubleshooting/354058-loss-data-voice-connection.html
Another forum posting I've found..
Glad to see there are more people with the issue.. Now its getting Motorola to listen....

There must be something unique that you are doing. I burn about 2200 min a month of cell time, and I've had no issues.

Yeah that happens to me, I sbf back to froyo, and now I'm on liberty rom, no more cell disconnect
Sent from my DROIDX using XDA App

I'm to the point where I want to get away from Motorola all together.. This phone has always been quirky, now its just totally unreliable. I have an HTC incredible (CM7) and have 0 issues with this, so I know its not a cell reliability issue in my area.
I can tell you that I ran CM7 for a few days on the DX with no issues at all. However CM7 has a few other annoyances that the wife didn't want to deal with.
I'm working with Verizon and it sounds like they're to the point of offering up a different phone..

I was having a similar issue. Spent countless minutes on tech support with vzw, countless resets, even sent me a replacement phone and had the same issue. Determined it was google voice at fault. Had to do a factory reset from the moto bootloader (not from settings/privacy), and it finally solved the issue.
If you're using google voice, try getting rid of it, and disconnecting it from your phone.
Sent from my DROIDX using XDA App

Well, I don't use GV, but had it on my phone...
I've uninstalled, and rebooted (not factory wipe)...
I'll see how it goes...

I asked in the moto forum and one user responded so far saying that they have the issue but don't have google voice installed..

I had the same problem with OTA Gingerbread. Cyanogenmod 7 fixed all my problems. No lie.
Sent from my DROIDX using XDA Premium App

Hi,I'm now having these issues and more since gingerbread. Sad thing is, I had NO issues with this phone while on froyo. Verizon wants to do a complete factory reset, but that means i'd lose everything on the phone. I have it all backed up, but it takes a while to set up the damn thing the way I have it. I feel if tat what Verizon recommends, they should help set it back up.
Sent from my SCH-I800 using XDA Premium App

After dealing with the issue with Verizon they agreed to let me swap the phone out for a different phone. The only rule was no 4G or no iPhone. Right now we settled on the HTC Incredible 2. I have the original Incredible, while the HTC software isn't perfect, but at least I haven't had these issues..
Bye bye Motorola.. Another plus, if this HTC has issues, as least I can run CM7 easily now..

I had(?) the same problem
history:
before upgrading to 2.3.3 my Droid X was on Froyo and rooted. In fine noob fashion I deleted bloatware during that time without backing it up so when I attempted to updated to Gingerbread I was **** blocked.
The resolution was to SBF the phone back to stock Froyo then upgread to Gingerbread, it worked like a champ... sorta
I kept noticing that the phone was really sluggish on reboots, it also kept dropping the network connection, mostly when I moved out of a wifi hotspot, the 3G wouldn't connect, not until I rebooted. I tried a few things, uninstalled misc programs blah blah blah, some of it seemed to have worked temporarily but nothing was permanent.
So, yesterday, I did a Factory Data Reset, actually had to do it 3x's since the first 2 times somehow goofed the market so that it wouldn't download and install . But 3rd time was the winner and now everything seems resolved, no more whacked out loss data connections and faster reboots!
so my suggestion - Factory Data Reset

I totally agree. Vzw tier 1 tech support can be a waste of time. After taking 30 minutes to tell me to turn on wifi, one guy told me to right click on the settings menu. I told him it was a touch screen, does that mean I have to use my right hand?
Sent from my DROIDX using XDA App

I have the same problem on rooted OTA gingerbread. My solution for the time being is to setup tasker to reboot the phone at 3am everyday. If i go back to froyo the problems go away. I posted about this a while ago. It doesn't fix the problem it just masks it but I start with a fresh phone every morning.

I have the issue too, it started right after Gingerbread.
It was *really* bad until I re-activated my phone but it still happens almost every 48 hours.
As best as I can tell, it is most likely to happen when wifi is on and you have a weak cdma/3g signal.
I'm glad to hear that CM7 seems to clear it up. Between hardware instability, the compass quality being degraded and the ever imposing presence of Blur, I'm thinking I'll never again own a phone with a locked bootloader if I can help it.

I also setup tasker to reboot my phone at 3am every night. Did this several weeks ago and I've not had a network access issue since. Not a great solution but if you got root it does seem to make the problem go away.

Hey, let me know what you think of it. I thought about grabbing one cheap and using it until a good 4G & dual core comes out.
Not sure I could go with the smaller screen though.
Sent from my DROIDX using XDA Premium App

I have this issue on an unlocked dev dx which has slightly older hardware than the current DX's but I'm glad to hear I'm not the only one with the issue. I'm going to experiment with some different radio versions, because this didn't happen with all the different leaked GB radios. It wasn't until I think the 588 build that it started for me.

+1
I have had this issue ever since GB dropped for it. I am on my third X since GB. The first one smoked a memory card and battery. So I got a like new phone and all the fixings. Then the second one was also having the data issue and the camera took a **** (shutter was stuck closed). All of these have also not only rebooted randomly from day 1 with GB. Go to make a call phone reboots, send a text phone reboots. I thought it also was apps and heard about Google Voice causing it. So when I got this third one I only setup apps that it came with and nothing else. not even 2 days into having it the same **** was there. Less frequent but still there. They are going to get screamed at until I get a new device.

Switch to cm7. I love it.
Sent from my DROIDX using XDA Premium App

screen goes off and won't come back on Please help

boot phone, screen is on, hit power button or just let screen go off and then it won't come back on with the power button, phone is working, everything is working but screen won't come back on, on froyo it works fine, on gingerbread, won't work, this is wifes phone completely stock.
I odined to stock froyo, works fine, did the update on the phone, then it doesn't work, tried the rooted ei22 on here, odined it and screen won't come back on. has anyone else had this problem?
i put her back to froyo for the time being, but really need to fix this for her.

Did u try changing the cpu settings to were it won't go into 100
Sent from my SPH-D700 using XDA App

its the wifes phone, its completely stock, no root, nothing. was working fine for the past month or so with the gingerbread update from samsung/sprint, now won't work with ei22. i'd like to just take it back to sprint and say fix it. but i don't know if its hardware or software, can't understand how it would be hardware if its working with froyo, but doesn't make sense that it could be software since it works on everyone elses phone.

Its more than likely a bad update id say take to sprint after you odin back to stock and install the update in front of them and show them the screen won't come on they will more than likely help you and if they can't fix it they'll give you a new phone free since its their fault.
Sent from my OG Epic

Even with phone out of warranty? And do I tell them I odined back after it happened the first time?

I wouldn't tell them that you've odined back.. When I went in to get my phone fixed I just acted dumb. Tell them you just updated it, and the screen won't turn back on..
Not sure about the out of warranty bit though. I have insurance on mine

But all phones were updated a month ago or so, so i'm not sure playing dumb would work

Just take it in on gb and tell them you decided to update that day and that's what happend
Sent from my SPH-D700 using XDA App

i know, but my point is, since the update went out like a month ago, doesnt it force you at some point to update? wouldn't she have had to update already? We got the phones right when they came out and mine has been rooted since day 2, so I really don't know. just don't want to go look like a moron.

robl45 said:
i know, but my point is, since the update went out like a month ago, doesnt it force you at some point to update? wouldn't she have had to update already? We got the phones right when they came out and mine has been rooted since day 2, so I really don't know. just don't want to go look like a moron.
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No they'll believe you if you just recently "decided" to update. Its an error on their part and are forced to fix it or replace it.
Sent from my OG Epic

took it back today, they wanted to charge me 37.10 to warranty the phone. I asked if we could get sprint to waive it as it was their software update that botched the phone. The guy said he would do it since he is in a good mood. but really I left feeling that sprint might as well close up shop, everything is all about the insurance, insurance insurance. why would I need insurance to cover them bricking my wifes phone??
funny thing is, it was working on gingerbread just fine for a month or so until it didn't. now I just odined the phone back to stock froyo and its working fine again until she gets the new phone.

Kit Kat OTA users...

Hello All,
I've lurked for a fairly long time, however I have come forward from the darkness to share some problems brought to light from the KK OTA update.
It Sucks.
There is no way around this. It's laggy in every menu. When im typing anything out, whether its a text, or an email or even into a search bar Its always chopping and lagging behind a couple seconds. Its a pain to hit the home button to back out of apps or just go get out of something that stopped responding for no apparent reason.
Also, as a small business owner, It is imperative that i stay in communication with my employees and family at all time should anything arise.
The KK OTA has failed miserably in this function. I have had it happen almost everyday for the last month since i downloaded it and installed it on my device that there are periods of time in between me receiving messages and sync data(email, push notifications, etc) that can be quite long. I have noticed that sometimes i just plain don't get my text messages for hours at a time. I'm a hard-working, geeky, IT guy 100% of the time, but Im a father first. Its not okay for me to not hear back from people regardless of what the situation is, and then I step out for air at night and go for a cruise, and then all of my texts and push data suddenly hit my phone all at once, sometimes anywhere from 3-6 Hours later!!!!
Its not my reception. I have a full 5 bars at my residence and at least 4 everywhere else in town, and average speeds of 45 Down and 30Up. My brother and girlfriend also have Note 3s and experience the same and even some different issues. My girlfriend's note 3 cant stay charged longer than 6 hours. even with the phone having all the apps closed and RAM cleared and the phone in complete Airplane mode. Its gotten to the point where she always has her charger with her! We feel like iPhone users! We've gone as far as to buy 3 extended batteries and everybody gets to keep one as a spare. Often times i have 2 spares in my backpack and I swap batteries once a day. My brother has had issues with his keyboard failing to work at all and requiring an actual reboot of the device and yesterday he called me to tell me that his speaker stopped working and after 3 reboots the speaker was functioning normally again. What causes this?
To sum it up, I knew there was only one way to remedy this situation and I was dreading it. I had to call Verizon. I had to tell them that the OTA update had made my phone worthless and unusable. It was an even further long shot, but i had to request and demand a replacement Note 3 with Jellybean on it and NOT KIT KAT.
The phone was overnighted yesterday and it arrived this morning. It came with Jellybean. Flicking through the menus and settings I had forgotten what the speed had felt like. Crisp, concise and without the slightest hesitation. The main purpose of this replacement on JB was so that it could be rooted and the stock apps could be frozen through TiBu and a nice aftermarket ROM could be installed. And that's just what I'll do. I've kept my Sim in my old phone and made sure WiFi stays off on the new one until the old one is backed up and Im ready to root the new one. I cant take anymore chances with these stupid OTAs
Briefly after i had taken the OTA, I had attempted to use Kingo and vRoot(I had been out of the phone mod/root scene for a while) To my surprise it didnt work. Then i realized the boot loaders had changed and were blacklisted and there was no going back.
I've been stalking all of the similar "4.4.2 root method? threads for the last few weeks and all of the responses led me to this obvious conclusion.
Lesson Learned. READ XDA BEFORE TAKING OTAs.

Note 3 junk now.
My Note 3 after OTA:
1 in 30 chance of not seeing "mobile network not available"- and actually making a phone call.
Random reboots
Short battery life
Hot
Crappy visual voicemail trial hard to disable
Overall, my Note 3 which ran perfectly before the update, is junk now.
VZW only has one answer- refurb.
How's about a fix!

I with you. Was so excited about the update until i got it. Phone havent been the same since. I have to hit airplane mode about 10 times a day to get 4g back. The phone button just hangs and take forever to respone. The whole phone now is very slow. I calling verizon when i get a day off. Really thinking about ditching samsung altogether. Their not what they use to be
Sent from my SM-N900V using XDA Free mobile app

droidfreak02 said:
I with you. Was so excited about the update until i got it. Phone havent been the same since. I have to hit airplane mode about 10 times a day to get 4g back. The phone button just hangs and take forever to respone. The whole phone now is very slow. I calling verizon when i get a day off. Really thinking about ditching samsung altogether. Their not what they use to be
Sent from my SM-N900V using XDA Free mobile app
Click to expand...
Click to collapse
I know Samsung can do better than what they're doing right now. But the simple fact that Verizon was 2 months late to the KitKat party with a ****ty OTA to boot makes my blood boil. Currently running Hyperdrive Rom and I have not regrets.
:laugh:

So any suggestions? Really don't want a refurb if possible for their screw up but i need a phone that works. The guy at the vzw store did tell me a fix was in the works Just wait?

charge1 said:
So any suggestions? Really don't want a refurb if possible for their screw up but i need a phone that works. The guy at the vzw store did tell me a fix was in the works Just wait?
Click to expand...
Click to collapse
Hey guys, I experienced many of these issues as well but have since resolved them.
First, any auto killers that you are running will lag the system big time! I dont know the technicals of why this happens but I experimented on my phone and it happens. SO AVOID AUTO KILLER APPS.
Second, this is in addition to the above suggestion. If you still have problems, a clean re-install might solve it. You can simply use kies or the verizon upgrade app which you can download with a little google search. Repair the installation or install clean (even better) to clear these issues up.
Again, I don't know the technicals but this worked for me after a good amount of experimentation and it's working fine until a root is available.
Best of luck!