Xperia play warranty not good - Xperia Play General

Hi guys,
My xperia play became faulty with it mic a week ago and I sent it back to Sony under warranty
Sony states that it has a two year warranty which I thought was great but not so for me because it was unlocked to all networks they refused to fix the device yes I say refused to fix the phone I could not believe it after an argument over the phone with them regarding this as it was bought unlocked from an Internet retailer they said to me due to this it was not covered anyway under the international warranty if it is an unlocked device so buyers be aware of this.
I had never had any problems with samsung,apple or asus for phone repairs before and I did not expect Sony to shaft me. So I have invested in a phone that can't be repaired due to not purchasing from then direct.
I will never buy only again all products as I have now a phone which I had to pay for the return this is not good after sales at all.
I did like the handset but now I have ordered anew galaxy nexus where I do get a 110% after sales backup so stuff Sony.
Has anyone else had bad reports from sony like me please put your views down below as I have now just a gaming device for 400 notes he he.
Thanks

How did you manage to get ripped off 400 dollars?

urm when has xperia play ever come with 2 year warranty?
Also how was it "damaged"? Did you drop it in water or breach any of the other rules that are not covered by warranty?

subcu1ture said:
urm when has xperia play ever come with 2 year warranty?
Also how was it "damaged"? Did you drop it in water or breach any of the other rules that are not covered by warranty?
Click to expand...
Click to collapse
IN the EU is mandatory to have two years of warranty.

Sony states in bold lettering on their bootloader unlock page that unlocking the phone will void the warranty.

jimmyvau said:
Sony states in bold lettering on their bootloader unlock page that unlocking the phone will void the warranty.
Click to expand...
Click to collapse
The OP isn't referring to an unlocked bootloader. He is referring to carrier unlocked which means it has generic firmware without the carrier specific bloatware and able to be programmed with different apns for different carriers with their SIM card.

Hi again guys
Yes the phone was carrier unlocked i bought it when it was first released to the UK in April
I think it's a firmware issue not hardware so I will try to fix it by reflashing with a custom firmware and kernel at least I can still play my android games on the device.
Thanks

Sony states in bold lettering on their bootloader unlock page that unlocking the phone will void the warranty.
Click to expand...
Click to collapse
Right.
But this is only for Software issus and not hardware issus !

My apologies. I misread the original post
Sent from my R800x using XDA App

Related

For all owners of the T-Mobile 32GB MotoMaker phones

If I understand correctly we will void our warranty if we root our 32GB Moto X. The owners of the developers model is excempt to this rule. I believe from everything I have read that the software and hardware with these phones are identical. My question is how do you feel about not having the ability to root without losing warranty. I can see reasons both ways good and bad but color difference and a logo that says Developers Eddition should not change things for identical phones in my oppinion.
Interested in seeing what others think and maybe someone has asked Motorola about this?
If you root as long as you return to stock you're not voided for warranty service, it's unloving your boatloader that your talking about, if you unlock that then yes for sure it voids your warranty.
Sent from my XT1056 using xda app-developers app
charlie-n said:
If you root as long as you return to stock you're not voided for warranty service, it's unloving your boatloader that your talking about, if you unlock that then yes for sure it voids your warranty.
Sent from my XT1056 using xda app-developers app
Click to expand...
Click to collapse
Thanks for that, I thought rooting was the problem. I guess I have always unlocked the bootloader and rooted my previous android devices in the same step and just didn't realize the differnce. So the people with developers phones can unlock their bootloaders but I can't. Do you know why Motorola would cover one and not the other?
Derbyman32 said:
Do you know why Motorola would cover one and not the other?
Click to expand...
Click to collapse
Motorola needs reason why DE more expensive:laugh:
Sorry for asking here, but do you know how to remove unlocked bootloader warning during start up (just have got e-mail with bootloader unlock code for DE, but worry about reselling it in future)
Vivjen said:
Motorola needs reason why DE more expensive:laugh:
Sorry for asking here, but do you know how to remove unlocked bootloader warning during start up (just have got e-mail with bootloader unlock code for DE, but worry about reselling it in future)
Click to expand...
Click to collapse
Simply flash a replacement logo.bin file from the themes section.
Screw Motorola. I am going to unlock mine. When is the last time you had to do a warranty claim on a phone? I wonder if unlocking also cancels the $85 protection plan for those who bought it?
-- Sent from my Moto X on Tapatalk Pro
Cubfan99 said:
Screw Motorola. I am going to unlock mine. When is the last time you had to do a warranty claim on a phone? I wonder if unlocking also cancels the $85 protection plan for those who bought it?
-- Sent from my Moto X on Tapatalk Pro
Click to expand...
Click to collapse
It does.
Sent from my iPad using Tapatalk
At this point I don't have a need to unlock and root. That said I will probably do it anyway. More than likely after the year warranty is up. For now I'm fine with it.
Sent from my Moto X via Tapatalk
If you have a hardware defect, not always root would mean your warranty 100% voided. I don't know about Motorola, but I had my HTC replaced without any issues before
I always test out the phone for a good week or so before unlocking. Just in case there are any problems.
But, as the previous poster said, unlocking shouldn't prevent them from fixing obvious hardware issues like broken speakers or something else that's a hardware failure.
Read their terms, if you unlock bootloader your warranty is void period. They warn you when you ask for the unlock code, the only exception is DE devices. You have to agree to their terms to get the code. I unlocked mine but it's a DE, I exchanged my custom T Mobile X for the DE during the first Cyber Monday deal.
Sent from my iPad using Tapatalk
Derbyman32 said:
Thanks for that, I thought rooting was the problem. I guess I have always unlocked the bootloader and rooted my previous android devices in the same step and just didn't realize the difference. So the people with developers phones can unlock their bootloaders but I can't. Do you know why Motorola would cover one and not the other?
Click to expand...
Click to collapse
Think about it this way:
Unlocking your bootloader means you can do all sorts of stuff with ur phone's firmware making it very easy to change the way it works and/or brick it and many people do.
Now if unlocking ur bootloader doesn't void ur warranty, then u would have the right to get support and/or get ur phone repaired under warranty in case u mess it up and/or get it bricked. Now put urself in Motorola's shoes, would you be willing to provide support for your customers because they decided to mess up their phone? No. Warranty only covers manufacturing defects, not defects caused by the user such as physically damaging the phone or unlocking the bootloader and messing with the phone's firmware. Unlocking your phone's bootloader will make it very easy to mess up ur phone making the number of people who would have a messed up phone high and Motorola would need more resources to be able to manage and provide support for such a high number of people.
Now in order to keep customers happy, they allowed Dev Edition owners to unlock their bootloader and keep their warranty as a compromise solution. Why? First of all, the Dev Edition is more expensive, which means the number of people that are going to buy it is going to be less. A lower number of people is easier to manage when having to repair or replace phones damaged because of an unlocked bootloader. Moreover, people who are likely to buy a Dev Edition phone would be experienced devs who are less likely to damage their phone because of an unlocked bootloader or who would know how to fix it if they damage it without having to bother Motorola customer support. Again, this narrows down the number to even less.
I hope this explains it, it's all about limiting the number of people who can claim a warranty because of unlocked bootloader to a manageable number.
mschumacher69 said:
First of all, the Dev Edition is more expensive,
Click to expand...
Click to collapse
The 32GB Developer Edition phone is the exact same price as Moto Maker T-Mobile off contract 32GB, both are $549.99. It is ridiculous that Motorola threaten to void the warranty because the phone is a different color. The T-Mobile edition "off contract" phone has nothing to do with T-Mobile other than being able to get 1700 AWS. T-Mobile does not have anything to do with the sale of the phone and their website makes no mention of the Moto X anywhere.
sunnycheeba said:
The 32GB Developer Edition phone is the exact same price as Moto Maker T-Mobile off contract 32GB, both are $549.99. It is ridiculous that Motorola threaten to void the warranty because the phone is a different color. The T-Mobile edition "off contract" phone has nothing to do with T-Mobile other than being able to get 1700 AWS. T-Mobile does not have anything to do with the sale of the phone and their website makes no mention of the Moto X anywhere.
Click to expand...
Click to collapse
Again, it's all down to reducing the number of people that can unlock without voiding the warranty making it easier for them to manage it. It has nothing to do with the phone model or the color of its cover.
Even if they are the exact same phone with the exact same price and the only difference being the color of the cover, lacking color options makes it inconvenient for some people. This means that less people will buy it reducing the number of people who claim a warranty because of a problem related to unlocking the bootloader to a manageable one.
mschumacher69 said:
... It has nothing to do with ... the color of its cover.
...the only difference being the color of the cover, lacking color options makes it inconvenient for some people.
Click to expand...
Click to collapse
Seems like it's all about the color to me.
Thank you guys for all the feedback. I see the points for and against the idea. If I could pick I would rather have them do it like most Samsungs I have had. I was able to root and unlock, use the phone and then restore to original without Samsung ever interfering. I know that if my phone crashed while the bottloader was unlocked then it was on me but I always felt I could recover from most anything thrown at me with the help of xda and google search engines. The way Motorola wants to do it is just void your warranty for unlocking bootloader period. I would be willing to unlock and root if I could do it without Motorola's help and would take the chance that if I bricked it then that was on me.
Either way I love my Moto X and really do not feel the need to root like I did with Samsung and all the junk they install on the phones. Everything that came on the Moto X is fine with me but I did buy a no contract unsubsidized off contract phone so I feel that should give me some room to use my equipment the way I wish but still have a degree of protection from failed hardware that has nothing to do with rooting, should that ocur.
Derbyman32 said:
Thank you guys for all the feedback. I see the points for and against the idea. If I could pick I would rather have them do it like most Samsungs I have had. I was able to root and unlock, use the phone and then restore to original without Samsung ever interfering. I know that if my phone crashed while the bottloader was unlocked then it was on me but I always felt I could recover from most anything thrown at me with the help of xda and google search engines. The way Motorola wants to do it is just void your warranty for unlocking bootloader period. I would be willing to unlock and root if I could do it without Motorola's help and would take the chance that if I bricked it then that was on me.
Either way I love my Moto X and really do not feel the need to root like I did with Samsung and all the junk they install on the phones. Everything that came on the Moto X is fine with me but I did buy a no contract unsubsidized off contract phone so I feel that should give me some room to use my equipment the way I wish but still have a degree of protection from failed hardware that has nothing to do with rooting, should that ocur.
Click to expand...
Click to collapse
Does Samsung allow unlocking their bootloaders officially?
I would really like to find someone who has successfully done a warranty claim on an unlocked motomaker XT1053. I returned mine after it was unlocked but that was a return, not a warranty claim. I'm on moto x no3 right now for various reasons. First I returned because it was the only way they would honor the price change since I ordered a few hours before the announcement of the cyber deals on that same day. They couldn't cancel building the phone after only a couple hours. They made it right with a coupon and allowed me to return it. I'm regretting saving that money because now its all headache. I got the same color, etc phone after for the cyber monday price... and it came with corrupt flash or something else hardware related. Phone would not successfully boot, even after flashing stock firmware. They did an advanced replacement and now I'm on device no. 3. Thought the phone was perfect, but they put a big nick right by the silver keys of the phone. They really are sloppy when they make these things. I called them and they put a note on my account that I could get a replacement at anytime... indefinitely because of that, but I'm sure it will be voided if I were to unlock the phone. I'm trying to just live with the blemish, but I'm OCD with my devices. Even exchanging to save money, I probably have spent at least $100 on cases and screen protectors.
Is there anyone out there that has successfully done a NON SOFTWARE related warranty claim on an unlocked non-dev (T-Mobile) Moto X?
Rhiannon224 said:
It does.
Click to expand...
Click to collapse
I'm definitely going to re-read these terms. Insurance, in which I pay a deductible to replace the device, is not the same as a free replacement due to a factory defect. And if unlocking the bootloader negates my paid insurance... well that's a pretty dirty business practice. It also doesn't seem very enforceable, as I could just drop my phone from a very high distance and successfully file a claim... Let us double check the fine print.
sunnycheeba said:
Seems like it's all about the color to me.
Click to expand...
Click to collapse
That's racist!
I noticed that Motorola updated the language regarding the T-Mobile - no contract Moto X on the Moto Maker site yesterday. What just used to show the T-Mobile logo and "No Contract" when selecting a T-Mobile Moto X, now reads: "GSM Unlocked" in Large font with the T-Mobile logo reduced to a smaller type face. It also says: "Comes with T-Mobile SIM. Use with AT&T and T-Mobile 4G LTE, and Global HSPA"
In the updated Moto X FAQs, T-Mobile is not mentioned as a carrier, the phone is now simply referred to as the "GSM Unlocked" model.
https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/97692/action/auth
I hope this more un-carrier distinction will have Motorola reconsidering making the XT1053 'GSM Unlocked' model (formally known as the 'T-Mobile - No Contract' model) have the same warranty as the XT1053 Developer Edition, since there is no carrier involvement in either.
Also relating to 'no contract' Motorola phones was a comment made by Motorola CEO Dennis Woodside in his interview with MKBHD last week. When talking about the Cyber Monday sale, Dennis said: "...we learned alot. There's clearly demand for devices that are not tied to a contract, at prices that are reasonable, and I think were gonna listen hard to that, to what the consumer told us on Monday and on Wednesday....". Dennis later goes onto to mention that AT&T was just releasing new wireless plans which include "Bring Your Own Phone" discounts; this is probably the reason for the more generic "GSM Unlocked" moniker been given to the XT1053, since Motorola plan to now market this model to AT&T BYOP customers as well as T-Mobile.
https://www.youtube.com/watch?v=kpqBNn_BfKE&feature=player_detailpage&list=UUBJycsmduvYEL83R_U4JriQ#t=133

Criticism for improvement thread

So i've been a Xperia Z owner since release and I would like to open this thread so that people can talk about the problems they faced with their phones and if it can be improved by Sony.
Problems I've had:
1. Power button suddenly stopped working, after which I went to a sony center to get it fixed. I had an unlocked bootloader and they refused to repair it, even if I was willing to pay money. I got it repaired from a third party shop. This is just poor customer support.
008bond said:
So i've been a Xperia Z owner since release and I would like to open this thread so that people can talk about the problems they faced with their phones and if it can be improved by Sony.
Problems I've had:
1. Power button suddenly stopped working, after which I went to a sony center to get it fixed. I had an unlocked bootloader and they refused to repair it, even if I was willing to pay money. I got it repaired from a third party shop. This is just poor customer support.
Click to expand...
Click to collapse
You can call it bad customer service/support which I understand....But you also broke the TOS.
When you work for a boss and you break the TOS there is also a big chance that you'll lose your job, which is kind of the same thing.
Dsteppa said:
You can call it bad customer service/support which I understand....But you also broke the TOS.
When you work for a boss and you break the TOS there is also a big chance that you'll lose your job, which is kind of the same thing.
Click to expand...
Click to collapse
Except I've had samsung repair phones even with root. Maybe sony should make better terms. I know for a fact that they prosecuted jailbrakers of the PS3, I know they had a rootkit in one of their CDs.They should be more customer friendly.
Code:
http://en.wikipedia.org/wiki/Sony_BMG_copy_protection_rootkit_scandal
There's a very clear warning that your warranty may be void if you unlock your bootloader. In fact, you're warned of this no less than 3 times during the process of retrieving your unlock key from the Sony bootloader unlock site. You can pretty much take it as read that it means it will be void, even if they say "may".
As for them not wanting to work on it even if you paid, maybe they only undertake warranty repairs at that service centre.
Sent from my C6603 using Tapatalk
kingvortex said:
There's a very clear warning that your warranty may be void if you unlock your bootloader. In fact, you're warned of this no less than 3 times during the process of retrieving your unlock key from the Sony bootloader unlock site. You can pretty much take it as read that it means it will be void, even if they say "may".
As for them not wanting to work on it even if you paid, maybe they only undertake warranty repairs at that service centre.
Sent from my C6603 using Tapatalk
Click to expand...
Click to collapse
Since when did voiding warranty mean "we will not even touch your phone"? They outright refuse to even touch phones which have unlocked bootloaders. I went to 2 service centers and clearly offered to pay for repairs.
Code:
http://www.phonearena.com/news/Sony-refuses-to-repair-phones-with-unlocked-bootloaders_id32812
I found that link after I was a victim sadly. Maybe instead of defending Sony for crony practices you could petition them to have more user respecting policies.
Did you even read what I said? Maybe they only take repairs in warranty at the service centres you went to. In any case, the result was the same. You paid for the repair.
I have no need to petition them. If I unlock my bootloader, then I won't take it to a Sony service centre if it breaks without restoring my TA backup first, as I know the warranty is void.
Also, you should look up what the word "crony" means as it doesn't mean what you think it does. ?
Sent from my C6603 using Tapatalk
008bond said:
Since when did voiding warranty mean "we will not even touch your phone"? They outright refuse to even touch phones which have unlocked bootloaders. I went to 2 service centers and clearly offered to pay for repairs.
Code:
http://www.phonearena.com/news/Sony-refuses-to-repair-phones-with-unlocked-bootloaders_id32812
I found that link after I was a victim sadly. Maybe instead of defending Sony for crony practices you could petition them to have more user respecting policies.
Click to expand...
Click to collapse
Okay, for example, what if they took your phone, repaired it, but in the process something happened to your OS making you lose all your contacts/media etc. What then?
Yes you may have a back-up, but other people maybe don't.
Rules/contracts are made made for a reason.
And yes of course we all have some rules that we dislike, but that doesn't mean that we don't have to follow them.
P.S. repairing the phone yourself would have been cheaper and maybe also faster then a Sony Center.
Should of relocked the bootloader before getting it repaired
Sent from my C6603 using XDA Free mobile app
just because one repair shop is lame and have no idea what to do it doesnt mean that ALL support is bad. its like taking one phone from company and say tha ALL phones are bad ugly etc... how the hell you could say that if such company can have even 500 phones models???
You can say that repair service is bad in your city but not that all service are. Deal with it.
kingvortex said:
Did you even read what I said? Maybe they only take repairs in warranty at the service centres you went to. In any case, the result was the same. You paid for the repair.
I have no need to petition them. If I unlock my bootloader, then I won't take it to a Sony service centre if it breaks without restoring my TA backup first, as I know the warranty is void.
Also, you should look up what the word "crony" means as it doesn't mean what you think it does. ?
Sent from my C6603 using Tapatalk
Click to expand...
Click to collapse
Akinaro said:
just because one repair shop is lame and have no idea what to do it doesnt mean that ALL support is bad. its like taking one phone from company and say tha ALL phones are bad ugly etc... how the hell you could say that if such company can have even 500 phones models???
You can say that repair service is bad in your city but not that all service are. Deal with it.
Click to expand...
Click to collapse
Jesus christ, you guys are worse than apple/samsung fanboys.I read what you said, the repair shop isn't lame, I even contacted sony via e-mail and they said the same thing that they wouldn't repair it.
Also, my power button was spoiled and I couldn't restore my TA.
Again, since when did warranty void = we won't accept your phone even if you pay? I think you are projecting, did you even read what I said? I had a samsung phone before this and samsung repaired it just fine despite the fact that I had root and every thing on it.
LOL. Having some common sense does not equal being a fanboy. The sort of person that immediately cries "fanboy" when someone disagrees with them generally isn't worth my time, so this is the last time I'll reply to you.
As far as Sony is concerned, you deliberately modified your phone and they warned you of this 3 times during the bootloader unlock process. If it's their policy to not repair phones with an unlocked bootloader at all, then you have to live with it. That is the price of them allowing modifications to their devices by having officially unlockable bootloaders.
Like I already said, the end result was the same. You paid for the repair as your device warranty was void, so there's no real cause for complaint here. Keep on complaining to people that can't do anything about it if you want, as it seems that was the real reason for this thread in the first place. I'm out.
Sent from my C6603 using Tapatalk
kingvortex said:
LOL. Having some common sense does not equal being a fanboy. The sort of person that immediately cries "fanboy" when someone disagrees with them generally isn't worth my time, so this is the last time I'll reply to you.
As far as Sony is concerned, you deliberately modified your phone and they warned you of this 3 times during the bootloader unlock process. If it's their policy to not repair phones with an unlocked bootloader at all, then you have to live with it. That is the price of them allowing modifications to their devices by having officially unlockable bootloaders.
Like I already said, the end result was the same. You paid for therepair as yo ur device warranty was void, so there's no real cause for complaint here. Keep on complaining to people that can't do anything about it if you want, as it seems that was the real reason for this thread in the first place. I'm out.
Sent from my C6603 using Tapatalk
Click to expand...
Click to collapse
Except Sony didn't repair it at all. Some third party independent guy did.
Again, I do not have a problem with paying Sony, they have a problem taking my money. Please tell me where they specify they won't repair modified phones, it wasn't in any step involving unlocking of the bootloader.
Closed at OP's request

BEWARE : How Sony stole my phone...

For 2 years, Sony has been trying to create a brand reputation that supports developers.
They publish open-source code, and an official tool to unlock the bootloader.
And there ... CAUTION.
Sony is not clear, Sony is hypocritical, Sony does not assume ...
Before crying defamation, let me explain:
Sony states that unlocking the bootloader "may" void the warranty.
It is easily understood that if I unlock the bootloader, if I flash a custom ROM poorly designed and the phone will not restart, I am not expecting Sony to assume my mistakes.
Where it's more annoying is when the problem is only material.
I have, or rather I had before Sony STOLE it from me (!!!), a Z1 compact.
One day it stops working (sudden death), I send it to Service and they sent me a refurbished one. It was obviously a B stock (not meeting the same quality requirements) shows signs of weakness in hardware: the plate on the back was badly stuck in the factory and made an unpleasant noise (plop-plop) when you press the center. More troublesome, the power button becomes less and less responsive (you must press ever harder to activate) and makes me realize that it will soon stop working at all.
So I sent this replacement phone in for repair. A week later I get a quote: Warranty refused because software changes.
The worst part about it: they don't leave me choice. I pay to get my phone as it is (not repaired), or I pay almost 2 times the current price of the new Z1C in trade for a standard exchange.
So as long as I do not pay, I do not get my phone: I do not know about you but I call it STEAL !!
1. If I actually unlocked the bootloader, the firmware was Sony stock.
2. Someone must explain to me how unlocking the bootloader can lead to the back plate to unstick and the power-on button getting loose !!
My only explanation is that Sony is playing a double game: on one hand they try to appear open-source friendly, on the other hand they seek all possible means and pretexts for failing to assume their "guarantee". For 3 years they have been advertised their phones as waterproof and now they finally explain their new models won't be guaranteed against water damages...
In short I believe we are witnessing the decline of a once premium brand, formerly trustworthy, and which today takes its customers for idiots and do not bear its own failures.
Of course it was followed two months of e-mail exchanges to try to fix the situation. But since obviously I am speaking to a wall with always different people who meet me that "yes, but you have unlocked the bootloader" like robots, I decided to prevent potential buyers.
I had several Sony devices, and this one was clearly the last. At their pricepoint , Sony devices must be flawless, and their service even more. It is unfortunate that they let the situation fester at this point and they prefer to lose a loyal customer instead of replacing a 2 years old model they don't even sell anymore ...
In short, think twice before investing in a Sony device ...
Hmmm. That's Sony and all other brands. Don't think that is only Sony playing this game. I've got a similar situation but with Samsung.
Enviado desde mi D6603 mediante Tapatalk
Next time relock your bootloader before sending the device for repair. Easy as that.
I understand your frustration, but I do not get your aproach of sending the device with an unlocked bootloader. It's like asking to have the warranty rejected. You basically gave them an excuse to do that.
It's understandable that you need to pay for shipping to have the device back.
I'll support Sony with that.
Ohh okay... U haven't modified the system software but the Software of the TA Partition, that's what they mean with Modify Software
About root and unlock Bootloader: Sony have to repair your phone when Unlock Bootloader or Root didn't cause the damage, (I am telling now from German Law) but there was much fights with the Manufacturers (mostly with LG) that's why the lawyers said that a manufacturing have to repair the phone if the damage cause is not a modifying on Software, that's why LG repaired my Old LG L7ii which had Hacked Bootloader and was Rooted, it was a problem with my battery and not caused by software
That's why Sony say the Warranty "may" void, if it's a hardware problem then the Warranty works, if the software destroyed the hardware because modification then the Warranty doesn't work. And a TA Partition modify can't break the hardware of a phone, only maybe the Bootloader (which u can Restore) is broken
That's German Law and doesn't mean it works on ur countries too
Hearing simple right
Your PDesire
Thread moved to the Z1C section as the cross device DEVELOPMENT section is not the place to post this kind of thread.
@Jackos
It's not about paying shipping but paying for the verification which is aroung 60 $ ...
And yes, I just forgot to relock the BL. It's a stupid mistake but I forgot it.
PDesire said:
Ohh okay... U haven't modified the system software but the Software of the TA Partition, that's what they mean with Modify Software
About root and unlock Bootloader: Sony have to repair your phone when Unlock Bootloader or Root didn't cause the damage,
That's why Sony say the Warranty "may" void, if it's a hardware problem then the Warranty works, if the software destroyed the hardware because modification then the Warranty doesn't work.
Your PDesire
Click to expand...
Click to collapse
Yes, it's exactly my opinion. If my phone bootloops because of a broken ROM it would be my fault. But a loose button, come on... If they don't want to assume the warranty, they should have the honesty to state that using THEIR software to unlock the bootloader WILL (and not "may") void the warranty.
I'm in switzerland, I'll check what the law says about this. But as a company I really don't understand how they would prefer bad buzz / bad reputation / loosing customer, over repairing or changing the phone with another one they still have in stock and they don't sell anymore...
FYI they asked me around 450$ to replace it with a refurbished one... L-O-L !!!
Forget about the warranty, companies can almost do what they like with them. What they can't do is ignore Consumer Rights laws. Check them out for your country and point out to Sony what their responsibilities are! The law is on your side.

How to claim warranty after relocking bootloader

I had recently rooted my moto g5 plus and due to battery issues had to relock the bootloader before taking it to the service center.
After examining the device, the service center asked me if it was rooted earlier to which I replied Yes and then they told me that the device has void its warranty since the device was rooted.
Now that I had relocked the bootloader, can I not claim the device warranty now?
Please show me a direction here.
22sumit said:
I had recently rooted my moto g5 plus and due to battery issues had to relock the bootloader before taking it to the service center.
After examining the device, the service center asked me if it was rooted earlier to which I replied Yes and then they told me that the device has void its warranty since the device was rooted.
Now that I had relocked the bootloader, can I not claim the device warranty now?
Please show me a direction here.
Click to expand...
Click to collapse
I don't think you can get your warranty back. Some say that once you issue an unlock code, your warranty gets void even if you use the code to unlock bootloader or not. I do hope that you get your warranty back and get your phone fixed. Anyways, you could've just told them that it wasn't rooted
psychopac said:
I don't think you can get your warranty back. Some say that once you issue an unlock code, your warranty gets void even if you use the code to unlock bootloader or not. I do hope that you get your warranty back and get your phone fixed. Anyways, you could've just told them that it wasn't rooted
Click to expand...
Click to collapse
My bad, I couldn't lie it to them coz they had evidence that the bootloader was unlocked earlier.
22sumit said:
My bad, I couldn't lie it to them coz they had evidence that the bootloader was unlocked earlier.
Click to expand...
Click to collapse
Was it locked when you gave the phone to them?
I remember I had a Moto E2 which was running a custom ROM and the phone was in warranty and when it's speaker started going bonkers, I just flashed the fastboot ROM and locked the bootloader (I think so) and took it to service center and they fixed it for free. Actually, the speaker grill had accumulated some dust and that was interfering with the sound output so they opened the phone and cleaned the speaker.
psychopac said:
Was it locked when you gave the phone to them?
I remember I had a Moto E2 which was running a custom ROM and the phone was in warranty and when it's speaker started going bonkers, I just flashed the fastboot ROM and locked the bootloader (I think so) and took it to service center and they fixed it for free. Actually, the speaker grill had accumulated some dust and that was interfering with the sound output so they opened the phone and cleaned the speaker.
Click to expand...
Click to collapse
Yes relocked it last night and flashed the stock fastboot images as well.
First they did the same in the holy name of software update and then finally giving up to the final conclusion that the battery needed replacement. I left the mobile with them until they told me on call that they'll be charging Rs 1500 for the replacement since the device was rooted. Sometimes even I think that had I lied to them, they might had considered replacing it at no extra cost.
22sumit said:
Yes relocked it last night and flashed the stock fastboot images as well.
First they did the same in the holy name of software update and then finally giving up to the final conclusion that the battery needed replacement. I left the mobile with them until they told me on call that they'll be charging Rs 1500 for the replacement since the device was rooted. Sometimes even I think that had I lied to them, they might had considered replacing it at no extra cost.
Click to expand...
Click to collapse
I wonder what would changing the battery has to do with a fault on the screen?
psychopac said:
I wonder what would changing the battery has to do with a fault on the screen?
Click to expand...
Click to collapse
It's actually a battery issue
I don't think you understand... you VOLUNTARILY gave up your warranty when the unlock code was issued, regardless of whether you actually unlocked the bootloader or not. You cannot "get your warranty back" in any way. Did you not read ANY of the multiple warnings when you unlocked your phone, it is presented very clearly at least 3 times before you actually commit to getting the code.
It depends on the country you live in. A company can't get you to accept something like that and make you give up a right given to you by law. Check your local consumer laws, you might still be able to get it fixed under warranty.
I know that in the EU, Australia, New Zealand etc a company cannot waive the rights of a user under the local consumer laws by just getting you to accept some stupid disclaimer.
syl0n said:
It depends on the country you live in. A company can't get you to accept something like that and make you give up a right given to you by law. Check your local consumer laws, you might still be able to get it fixed under warranty.
I know that in the EU, Australia, New Zealand etc a company cannot waive the rights of a user under the local consumer laws by just getting you to accept some stupid disclaimer.
Click to expand...
Click to collapse
Most EU countries that is partially true, depending on your country, I will elaborate in a second... I was unaware there were similar laws in Australia or New Zealand...
The situation is quite complicated, at least in Germany, but most likely this applies to most EU countries. There are two different types of warranty. First, the manufacturer warranty / express warranty (Garantie), which is entirely voluntary and the manufacturer dictates its terms. Second, there is the implied warranty (Gewährleistung), which is regulated by law and exercised by the seller.
Under express warranty, manufacturers can decline any repairs easily because of unlocking, and they do that of course. However, under implied warranty, that isn't easily possible. In Germany, in the first 6 months after you buy the device, the seller has to prove that a fault is your own doing. Which is really hard, so you should be good to go even with unlocked bootloader. After the first 6 months, it is the opposite, you have to prove that a defect wasn't caused by you, which is again, really hard.
So in the first 6 months after you've bought the phone you should be fine, but after that, it will be problematic to say the least. Again, this is true for Germany, it might be a bit different in other EU countries.
There are any number of discussions on this topic on Reddit, Lenovo's Official Forums, here and other forums, and although some people seem to get around the Motorola/Lenovo statements, the vast majority don't, even in countries with laws to subjugate this practice. A little Googling will confirm that. Whatever Moto, and other manufacturers with similar policies are doing, in general they are not honoring warranties after bootloader unlocking.
The reality is a lot worse than the pretty picture the politicians give us about the laws that supposedly protect consumers.
22sumit said:
I had recently rooted my moto g5 plus and due to battery issues had to relock the bootloader before taking it to the service center.
After examining the device, the service center asked me if it was rooted earlier to which I replied Yes and then they told me that the device has void its warranty since the device was rooted.
Now that I had relocked the bootloader, can I not claim the device warranty now?
Please show me a direction here.
Click to expand...
Click to collapse
Once you unlock the bootloader, your warranty is void. It doesn't matter if you relock it. Because you have to request an unlock code from Motorola, that big long agreement you have to accept when you request the code basically tells you that you're voiding your warranty the moment you click "accept", whether you actually use the code and unlock the bootloader or not. Just asking for the code is all it takes.
That's something you need to come to terms with if you're going to use custom ROMs, or root your device. I always wait a month or two to make sure my phone doesn't have any defects before I mess with ROMs, and I research devices before buying them to see what kind of issues they may be prone to in the first 12 months.
Sorry to be the bearer of bad news, bud.
Sent from my XT1687 using XDA Labs
from the unlock code page https://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-b :
As used in this Legal Agreement and Warning, the term "Unlocked Device" means a Device for which an Unlock Code has been obtained, regardless of whether such Device's bootloader has actually been unlocked, relocked or whether such Device's software or operating system has been modified or whether it's original, unmodified software or operating system has been reloaded. In other words, once a Device's Unlock Code has been released by Motorola to User, the Device shall thereafter, for all intents and purposes, be deemed to be an Unlocked Device, irrespective of whether it was, in fact, unlocked or modified.
Click to expand...
Click to collapse
(5) THE FOLLOWING APPLIES TO ALL UNLOCKED DEVICES EXCEPT FOR DEVELOPER EDITION DEVICES. BY OBTAINING THE UNLOCK CODE FOR THIS DEVICE, IRRESPECTIVE OF WHETHER THE DEVICE'S BOOTLOADER IS SUBSEQUENTLY UNLOCKED OR ITS SOFTWARE OR OPERATING SYSTEM IS MODIFIED, USER AGREES TO WAIVE AND VOID ALL WARRANTIES THAT MAY HAVE BEEN PROVIDED BY MOTOROLA, BOTH EXPRESS AND IMPLIED, INCLUDING ANY WRITTEN WARRANTY THAT ACCOMPANIED THE DEVICE AT THE TIME OF PURCHASE OR DELIVERY, AND AGREES THAT ANY RIGHTS OR REMEDIES PROVIDED BY SUCH A WARRANTY ARE NULL AND VOID. MOTOROLA MAKES NO WARRANTIES OF ANY KIND AND DISCLAIMS ALL WARRANTIES OF EVERY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IN CONNECTION WITH AN UNLOCKED DEVICE. USER ACKNOWLEDGES AND AGREES THAT ALL SUCH WARRANTIES ARE HEREBY EXCLUDED AND THAT ALL UNLOCKED DEVICES ARE PROVIDED "AS IS," WITH NO WARRANTY OF ANY KIND
Click to expand...
Click to collapse
I just got a used/refurb G5 Plus in the mail yesterday - it still has warranty thru 06/2018. ($145 from B&H, for the 4GB/64GB version!)
All right, time to "ROM it up!". Read unlock/root directions. get oem unlock data from fastboot, go to the motorola unlock code page:
I sat there, on the unlock code page for about 6 minutes, reading and re-reading that. I've decided not to unlock for now. It's not often that I have a phone under warranty (I've almost always had used phones, etc), so i think i will try to see how well I can get along with stock ROM for a change.
Thankfully, I see very little variance away from AOSP.
This will be a major challenge, for me, to see how long I can stay stock and unrooted. Hopefully, I can make it to the 8.0 OTA.
But, the point is - I read the stuff and took time to think and make an informed decision.
well... in my city, those service center guys are dumb, I mean really dumb;
I had some problem with my bootloader unlocked device, they just checked the bill and repaired the phone for free lol
siddhesh9146 said:
well... in my city, those service center guys are dumb, I mean really dumb;
I had some problem with my bootloader unlocked device, they just checked the bill and repaired the phone for free lol
Click to expand...
Click to collapse
North America and Europe don't have "service centers"... We have to send them into corporate repair center to get fixed, there is no walk-in service, which requires an RMA be issued and we get stopped right there.
Honestly, your service center isn't helping... When they do repairs on a device like this, they later submit the repair to Moto/Lenovo for reimbursement and they don't get paid because the IMEI is flagged. Sure, you got your device fixed, but your neighbors paid for it, not Moto.
acejavelin said:
North America and Europe don't have "service centers"... We have to send them into corporate repair center to get fixed, there is no walk-in service, which requires an RMA be issued and we get stopped right there.
Honestly, your service center isn't helping... When they do repairs on a device like this, they later submit the repair to Moto/Lenovo for reimbursement and they don't get paid because the IMEI is flagged. Sure, you got your device fixed, but your neighbors paid for it, not Moto.
Click to expand...
Click to collapse
wdym by neighbors? you mean those guys in service center took the loss by this ^above???

[WARNING] MZP hard bricked, repaired and bootloader locked forever

I wanna share my sad story with you.
10 days ago by my huge mistake I've flashed Oreo SOAK zips over 7.1.1 software (with February security patch, 26.118-22-2-17)... As a result of this my phone got hard bricked (not even able to boot into bootloader).
I've sent my Moto Z Play to warranty. Authorized Polish Moto Service Center (CTDI) replaced its motherboard for free (was this hard brick that HARD that Service Center did not notice my bootloader was previously unlocked? This is more than interesting actually, but nevermind).
Today I've got my phone back and I was happy with it only for first few moments: MOTO SERCICE CENTER HAS BLOCKED ABILITY TO UNLOCK BOOTLOADER ON PHONE!
I was more than angry...
I did many phone calls to Service Center, Motorola Poland, Motorola UK, Motorola US and they escalated my case in their organizations but as two polish Moto Consultants told me that this is how their procedures in such cases look like, so bootloader in my Moto Z Play has to be forever blocked.
Anyway, I'm still waiting for a response from Moto Global/Moto US. Hope they'll keep being pro-consumer, not pro-internal-procedures being sticked to weird policy rules.
I will post more informations here once I get it.
PS. If my post here saves even 1 device from hard bricking, I AM HAPPY. Be careful, guys.
Nice heads-up.
You should be happy you got your device repaired for free.
My advice would be to sell the phone and get a new one, they're quite cheap right now.
Sent from my XT1635-02 using Tapatalk
razorsbk said:
Nice heads-up.
You should be happy you got your device repaired for free.
My advice would be to sell the phone and get a new one, they're quite cheap right now.
Sent from my XT1635-02 using Tapatalk
Click to expand...
Click to collapse
I will sell it for sure once it's 100% sure my bootloader can not be unlocked.
Unfortunately... There is no Moto Z Play on any market here in Poland anymore. Only Moto Z2 Play.
Well I bought mine from Amazon Germany and I live in South East Europe. That shouldn't be a problem with you being so close to Amazon countries. Last time it was selling for 230 euros new.
Sent from my XT1635-02 using Tapatalk
So you voided the warranty, got a warranty replacement anyway, and now you're upset because they've prevented you from voiding the warranty again?
There's simply NO chance that you're not a millenial
Anyway, thank you for the warning. I've been wanting Oreo myself, but my Z is my primary phone so I can't risk borking it.
MrPib said:
So you voided the warranty, got a warranty replacement anyway, and now you're upset because they've prevented you from voiding the warranty again?
There's simply NO chance that you're not a millenial
Anyway, thank you for the warning. I've been wanting Oreo myself, but my Z is my primary phone so I can't risk borking it.
Click to expand...
Click to collapse
Well, phone with a blocked bootloader has the same value as hard bricked phone for me. Sounds stupid, but Android modding is my one of main hobbies since ~2010, so I simply does not feel comfortable using device with locked bootloader.
razorsbk said:
Well I bought mine from Amazon Germany and I live in South East Europe. That shouldn't be a problem with you being so close to Amazon countries. Last time it was selling for 230 euros new.
Sent from my XT1635-02 using Tapatalk
Click to expand...
Click to collapse
There are no new cheap MZP on amazon and ebay (both uk and germany). The cheapest new MZP is still more expensive than cheapest new Moto Z2 Play with JBL Soundmod. Choice is simple...
I completely understand, Raf. Just kidding around. Used to love flashing different ROMs when I had the time for such things.
(First one was XDAndroid on an HTC Touch Pro 2!)
I've had good luck with swappa.com in the US, and I see they have an EU marketplace.
Hope you score an unlocked one soon.
Lucky Guy
I recently had my device invalidated in software update in February, I sent the motorola and they did not cover the warranty, I do not know how much it will be for them to repair, since a new card and the value of a new phone, I'm waiting for it You were lucky they changed you.
I have the same problem and exactly the same answer of motorola.
Two devices (i think those are refurbished), and both with the "unlock data unavailable" message from bootloader.
Maybe sim unlocking can fix the data of bootloader and give a valid unlock code... i read that subsidy lock and partition that contain info about unlocking bootloader are related
GuzXT said:
I have the same problem and exactly the same answer of motorola.
Two devices (i think those are refurbished), and both with the "unlock data unavailable" message from bootloader.
Maybe sim unlocking can fix the data of bootloader and give a valid unlock code... i read that subsidy lock and partition that contain info about unlocking bootloader are related
Click to expand...
Click to collapse
But my case is kinda different. I get bootloader data for unlocking but Motorola unlock bootloader page does not recognize it.
I described my case here: https://forums.lenovo.com/t5/MOTOROLA-Android-Developer/Bootloader-Unlock-Problems/m-p/4035328#M8429
rafikowy said:
But my case is kinda different. I get bootloader data for unlocking but Motorola unlock bootloader page does not recognize it.
I described my case here: https://forums.lenovo.com/t5/MOTOROLA-Android-Developer/Bootloader-Unlock-Problems/m-p/4035328#M8429
Click to expand...
Click to collapse
Well, now i think that moto is blocked any software modifications in refurbished devices... Another difference is the cid number, these are cid0 while a new device, in my case, are cid50
They only said that my device need technical service, but don't support that modifications, so...
My story has a happy ending: Motorola has provided me a new unlock code for my bootloader. Big thumb up for you, Moto!
I was in a very similar situation; I bricked my device another way, but I pestered Motorola UK enough into giving me a refund for the phone. I've had enough of phones as large as the MZP, and I've now got an Honor 9.

Categories

Resources