Related
Hi there, today i noticed that my htc hd2 rebooted when i was watching a streaming video with coreplayer.
I was messing around with some video quality settings, and then it happend, a reboot.
My first thought was hmm must be me messing with the settings, but then i just watched without messing around and after a couple of minutes it did reboot again ?
Does anybody else had this problem / fix? because it's quite annoying.
* edit this also happens in media player.
furthermore im running with 1.72 vodafone stock rom.
My phone never reboots this way, just with streaming video ?
hmm i've done some trial and error, and it seems that vodafone hsdpa connection causing this problem.
Because when i hook my phone on my pc, and using the data connection from my pc (so no hsdpa/3g but internet from my pc) my phone keeps running all the way.
wth ???
how can a 3g connection cause my phone to reboot in seconds ?
am i the only one with this problem?
because it also seems to happen in youtube, not that often but it had happen a couple of times
d33f said:
am i the only one with this problem?
because it also seems to happen in youtube, not that often but it had happen a couple of times
Click to expand...
Click to collapse
nope you are not.
i have the same exact problem with a different Telco.
hmmm. I guess you don't know either what is causing this problem / possible fix ?
d33f said:
hmmm. I guess you don't know either what is causing this problem / possible fix ?
Click to expand...
Click to collapse
i know for sure it happens when data connection is on 3G/H/E. While if get internet access from wifi, the problem is not there.
i tried different ROMs and radios, i even changed the SIM card, but same issue.
The only way around, at least the one i know of, it is to disable 3G and HSDPA/HSUPA and stick to edge.
Sucks because edge is so slow.
HELP
BUMP UP....
thank for the bump, we really need to get this problem solved.
What do you need a big screen, snappie cpu if you can't watch some online videoclip (youtube,mobile tv etc.)
Please! help us out.
HELP!
Bump up.....
hmm i have reported my phone for repairservice, because i have a feeling it has something to do with heat/overheating or faulty mainboard.
If it's hot outside my phone does also reboots when i am listening to music and try to update the weather app at the same time.
It's just f*cked up if you can't even watch some silly youtube with a high tech smartphone...
For this kind of sh*t i could bought a much cheaper phone which could play youtube without any problem..
Good luck... let me know how that works out for you.
thx, and i will keep you informed
my phone is underway for repairs.
As soon as i have my phone back i will test again, if the problem persists i will send it back again (let's hope not).
d33f said:
my phone is underway for repairs.
As soon as i have my phone back i will test again, if the problem persists i will send it back again (let's hope not).
Click to expand...
Click to collapse
i just got my phone back from the repair center. It took them more than 3 weeks. all my problems are gone. The problem was a faulty main board.
lestatneo said:
i just got my phone back from the repair center. It took them more than 3 weeks. all my problems are gone. The problem was a faulty main board.
Click to expand...
Click to collapse
Same here m8, my problems are gone with the new mainboard
Now it's running 99,9% stable @ Energy rom. You can imagine how happy i am now
Hope it stays that way, hoping the new mainboard won't die that soon again (just had it for 1 month =O).
Hey guys,
I am having the same exact problem!
I am curious if your phones were both from a similiar batch - would it be possible to post the s/n of your devices?
(you can xxxx out the last 4 digits of the s/n for security purposes)
I'll go first, my s/n is HT04HPF0xxxx
My HD2's s/n : : HT01CNW0xxxx
Mine is ht9Bwnw0xxxx
doesn't really seem to be that we have the same batch , also i got my phone late may 2010
Updated to the latest firmware and noticed that they dropped the Never option for screen timeout. I'm kinda pissed because I have been using that for the past week or so and my Live Tiles were doing a much better job with it set to never turn off.
I'm one of the few people around here lucky enough to have a problem free phone. I've never had any of the problems that this new firmware is supposed to fix, so I really don't need it. I am seriously considering rolling back to the old firmware to get the Never setting back. Before I go through all the trouble with that, I just wanted to double check that the the Never setting is gone for everyone with the new firmware.
Does anyone out there with the new firmware still have Never as an option for the screen time out?
Nope, gone for me too. But, I kept mine set to 1 minute anyway.
Oops I posted a new thread before I noticed this. I'm pissed too. I used it with my car stereo and Zune. I used to be able to control music easily at a glance while driving (using cradle). Now it's too much of a process and dangerous. I also liked keeping it on while charging (why do I need a locked phone at home, sitting right next to me, not drawing power from battery?) What genius made this decision!
I have yet to find a single benefit for the new firmware on my phone. Seems exactly the same to me but with the Never option removed. I think I may try rolling it back with the Zune backup.
The Dell tech I spoke with in India actually told me to re-sync the phone, factory reset it and sync it again (at least that's what I think he said, I had to ask him to repeat himself several times as I don't think our English dialects were compatible). I'm afraid to try this. He also offered to send me my third replacement phone if this was unsuccessful. I think I'll just live with it. I'm so tired of dealing with Dell. According to my logs I've clocked in well over 7 hours of phone time with them. I try to remain loyal to Microsoft, but I think it's Android time. I feel so embarrassed when my buddy uses his Evo in my presence.
My Acer A500 always resets the date & time to 1/1/2009 when I restart it. But yesterday when I checked with my friends A500; that isn't the case. His tab had the correct date and time after restart.
Can anyone tell me if there is any internal battery needs changing?
"Restart (Offing the tab waiting 10sec and starting it up again)"
Running Stock Honeycomb 3.2.1
Is your tablet encrypted?
Nope. It is not encrypted.
soul_0830 said:
Nope. It is not encrypted.
Click to expand...
Click to collapse
I was looking at the internal breakdown, and I didn't see an internal battery, other than the main battery. Not like you would see on a PC for example.
Probably, because the newer hardware uses Flash memory, unlike PC's in the old days, which relied on EPROMS and a battery to keep things updated on the Prom memory.
So, unless anybody has some other input on this, that I don't know about, I'll pull a sherlock holmes, and use the deduction method.
This probably didn't occur after you first bought the tab, and the OS was fresh. Otherwise, you would have returned it.
And By the way, what is your current Android version?
I'll have to point the finger, at this time, as some sort of app you downloaded. I can't tell you which one, as I just don't know. Half a million apps on the market, and even more unofficial apps.
I would suggest a factory reset. (back up your critical stuff), and see if the issue remains.
I don't know if you're rooted, or running a custom rom. So I at this time, will say you're not.
MD
First of all sorry for the late reply. Was very busy. Please find my comments in red.
This probably didn't occur after you first bought the tab, and the OS was fresh. Otherwise, you would have returned it.
I had this problem from day one. I didn't suspect it as a problem of the tab.
And By the way, what is your current Android version?
current version is 3.2.1
I'll have to point the finger, at this time, as some sort of app you downloaded. I can't tell you which one, as I just don't know. Half a million apps on the market, and even more unofficial apps.Since this problem was there from day one I don't think it is a app problem
I would suggest a factory reset. (back up your critical stuff), and see if the issue remains.
The only thing that I didn't try due to limited and expensive data charges in Sri Lanka. Can't spend 5-6 hours re downloading everything
I don't know if you're rooted, or running a custom rom. So I at this time, will say you're not.
It is not rooted and I'm not running a custom rom.
Since it is still under warranty I'm thinking should I send it for a replacement.
Appreciate your thouths on this matter.
Try this..
go to settings
Date and time . Look at the Set Date and take note
Toggle off the Automatic date to off .. (un check)
Set proper time and time zone . but change there formats
change the hour format
change the select date format..
Shut down your tablet.. Then restart it.. This might sound useless. But if its a error in the software that controls the clock hardware. This might trigger it to reset. We used to have this issue on the old AMI BIOS CHIPS.MOSTLY on asus main boards. of course try a couple times.. because of the date being so far off it sounds like error in what ever controls the time and date.. Not a android tech . but im guessing the boot loader controls the date.or looks at it at the least..
only other option is to root . install cwm thru acer recovery installer.. DO a backup . with cwm and titanium . that will allow you to not have to re download all of your apps.
As i said the above is likely to not work.. but i know it was a issue on some old old main boards. YOUR FACTORY INSTALL COULD HAVE A ISSUE. Just never seen this with clock....
Good luck and sorry for being so long winded.
Thanks for your post. I'm still unable to get this date corrected. Tried it around four times and still no luck.
I'm just out of guess's on this one. Never heard of it before.
But you're better off taking it back for exchange. Considering it's happened since day one, and you haven't rooted.
Don't they have free wifi in Mcdonalds over there? Or try around the tourist type areas. Cafe's and such. Usually they try and kiss the feet of the tourists.
Moscow Desire said:
I'm just out of guess's on this one. Never heard of it before.
But you're better off taking it back for exchange. Considering it's happened since day one, and you haven't rooted.
Don't they have free wifi in Mcdonalds over there? Or try around the tourist type areas. Cafe's and such. Usually they try and kiss the feet of the tourists.
Click to expand...
Click to collapse
WOWEEEEE if Moscow desire can't fix it. It must not be repairable. Giggles
I to agree send it back has to be hardware Fail.but you are welcome to blame it on me
Thanks Everyone. I will talk with the local Acer agent and see if I can get a replacement.
soul_0830 said:
First of all sorry for the late reply. Was very busy. Please find my comments in red.
I would suggest a factory reset. (back up your critical stuff), and see if the issue remains.
The only thing that I didn't try due to limited and expensive data charges in Sri Lanka. Can't spend 5-6 hours re downloading everything
Click to expand...
Click to collapse
soul_0830 said:
Thanks Everyone. I will talk with the local Acer agent and see if I can get a replacement.
Click to expand...
Click to collapse
If your planning on getting a replacement you will have to re-download everything also, which is your reasoning for not doing a factory reset to fix the issue to start with.
I finally mustered the courage and did a factory reset. I had all my data wiped out. Took a long time to get my most used apps.
Well the thing is it did not solve the problem. Still when my tab starts I get the default date and time 1/1/2009 @ 5:30 AM.
One strange thing I noticed is that when I do a restart with my ac adaptor plugged in, the date and time are correct.
Just wanted to post so that it might help someone who's having the same problem.
The twitch app will stop streaming after a minute or so. The problem pertains in other apps as well as in chrome. Found a thread on reddit (can't post link because just registered)
there AT&T sent an update and that solved the issue. I am in Europe and my phone is from another EU state. Is there any fix for me? I believe this is a wifi issue as this doesn't happen when on LTE/3G. I haven't received any updates since I got the phone a week ago. Netflix seems to be working fine.
Any insight? This is definitely a wifi problem, since twitch streams just fine over 3/4G. It is most likely related to other numerous wifi problems that the s7/edge have. If so why is it that cell providers in america released fixes and oem phones didn't receive any updates so far? Have samsung released any statements on the matter?
Its kind of a big deal for me.
youngniggapreach said:
Any insight? This is definitely a wifi problem, since twitch streams just fine over 3/4G. It is most likely related to other numerous wifi problems that the s7/edge have. If so why is it that cell providers in america released fixes and oem phones didn't receive any updates so far? Have samsung released any statements on the matter?
Its kind of a big deal for me.
Click to expand...
Click to collapse
You dont happen to use a Adblocker that works only on wifi? I have noticed some "streaming" does not work very good with a wifi-adblock.
TeamSlayr said:
You dont happen to use a Adblocker that works only on wifi? I have noticed some "streaming" does not work very good with a wifi-adblock.
Click to expand...
Click to collapse
Nope. This problem is exclusive to s7/s7 edge. There's a couple other threads like this around the web, as well as many other that report wifi issues.
I have the exact same problem. I'm living in Norway (europe) and no fixes from my provider yet. I even returned my phone and got a brand new one today, but the new phone has the exact same buffering issues after watching twitch for 5-10 minutes. What I also noticed is that when the buffering starts, the Internet doesn't work in other apps also. Have to disable and re enable the WiFi. Really hoping to see some genius figure this thing out cause it's 100% an issue with the phone/software for galaxy s7 edge. I had the phone on service 3 times before they finally gave me a new one. What they did was factory reset (which I also did), change WiFi antenna, changed the whole motherboard. Nothing fixed the issue.
Smoug said:
I have the exact same problem. I'm living in Norway (europe) and no fixes from my provider yet. I even returned my phone and got a brand new one today, but the new phone has the exact same buffering issues after watching twitch for 5-10 minutes. What I also noticed is that when the buffering starts, the Internet doesn't work in other apps also. Have to disable and re enable the WiFi. Really hoping to see some genius figure this thing out cause it's 100% an issue with the phone/software for galaxy s7 edge. I had the phone on service 3 times before they finally gave me a new one. What they did was factory reset (which I also did), change WiFi antenna, changed the whole motherboard. Nothing fixed the issue.
Click to expand...
Click to collapse
Yes, this is exactly how it goes down. Soon as the buffering starts some other apps (neflix, instagram) also don't seem to be working. Normally, I wouldn't reconnect to wifi, but just wait for a minute or two instead.
Now, I've been travelling a lot lately and I noticed that the problem doesn't occur everywhere. Once I was even able to watch twitch for 3-4 days without any interruptions, some other places I was not able to watch it at all, but that was mostly due to ips. So, I suppose it could be a router/ap incompatibility issue, which seems pretty strange as the problem only appears in twitch. What I've also noticed is that if you set quality to high rather than source you can go on for much longer without buffering.
I've received 2 updates (from samsung i guess) since I started this thread. First update about a month ago (some 350mb) didn't fix anything. Second (19 mb) just yesterday, haven't had the time to check properly yet.
The only more or less real solution thaat I found so far is outing the stream to VLC with the TC viewer app (I'd tried doing the similar procedure with mx player and other twitch apps with no success). And if you do that you can even notice where the buffering is supposed to occur, but instead vlc just stops video for a second and continues streaming like nothing hapenned.
So far this whole thing is a mystery to me, but connectivity issues are pretty common with the s7/edge. For example randomly dropping mobile data for prolonged periods of time (~30 minutes) hapenned to both me and a friend.
Ps. Ever since i got this phone i started spending less and less time on watching streams, which I am pretty happy about lol
Hey thanks for sharing your workarounds. I will have to check that out. Yes it might be a router compatibility issue. But then what causes it? It's definitely the g7 edge that doesn't work cause I've had 5 or 6 different phones working flawlessly on my router. It's so weird that this is not a huge problem, only like 3 guys posting they have some issues
I am having the same issue. I dont stream often but i use twitch when i do. Problem is not my wifi. My note 3 did not have any issues. Once i started using the 7 edge is when my buffering issues began.
I have used different devices to watch the stream and they work fine. Is there a download that that i need to do? Or should i take my phone to Sprint?
i have the same issue did you find any way of fixing this please help if you can
HugzOverDrugs said:
i have the same issue did you find any way of fixing this please help if you can
Click to expand...
Click to collapse
Wow it is strange to hear that the bug hasn't been fixed yet. I lost my S7 edge ages ago.
HugzOverDrugs said:
i have the same issue did you find any way of fixing this please help if you can
Click to expand...
Click to collapse
Also affects the Galaxy S8+, I got an engineer helping me from the Samsung Members app, sent him logs and he says he is troubleshooting.
Skander1998 said:
Also affects the Galaxy S8+, I got an engineer helping me from the Samsung Members app, sent him logs and he says he is troubleshooting.
Click to expand...
Click to collapse
i did but greek people are so bored they wont even help all they told me is to return the phone...if u find any way of fixing it yorself plz share
HugzOverDrugs said:
i did but greek people are so bored they wont even help all they told me is to return the phone...if u find any way of fixing it yorself plz share
Click to expand...
Click to collapse
Sounds good so far, I am told they believe it's a connection issue and will "investigate". Maybe we'll get a software update.. I don't know.
I'll reply here when they do.
Skander1998 said:
Sounds good so far, I am told they believe it's a connection issue and will "investigate". Maybe we'll get a software update.. I don't know.
I'll reply here when they do.
Click to expand...
Click to collapse
i think i just found a fix not sure tho i watched 1080p twitch stream for about 2h without a problem. i just downloaded an dns changer app and put in google's dns this worked for 2h for me
HugzOverDrugs said:
i think i just found a fix not sure tho i watched 1080p twitch stream for about 2h without a problem. i just downloaded an dns changer app and put in google's dns this worked for 2h for me
Click to expand...
Click to collapse
No good news from me, they eventually just gave up and told me they won't look any further into it since it's a "third party app" despite the problem existing even when using the browser.
Will try your dns fix.
EDIT: DNS didnt do it for me.
This may be a bug that lies very deep in samsung software/hardware, I broke my phone and had to switch to 2013 Note 8 temporarily, and it has a very similar issue - 1080 streams stream for just about 1 second and then stop, sound keeps on streaming. Streams with resolution below 1080 stream just fine though.
Hoping someone may have some advice, myself and two friends managed to bag an amazingly good deal for a Tab A 10.1 with o2 UK (£52 in total), problem being we're all having wifi issues.
One friend requested a replacement and the replacement has the same issue too, so thats 4 tablets in total.
The issue is wifi just seems to randomly stop working, it shows a full signal but you can't access any sites or play store or stream anything etc. You then have to either wait until it decides to work again or manually turn wifi off and back on at which point it carries on as normal for however long it decides to work for. Rinse and repeat.
I bought it basiclly as a streaming device and I can't use it because eveeything buffers constantly due to the wifi issue so I'm back using my old iPad.
I spoke to samsung support yesterday and they said it's a known softeare issue but no idea when the update to fix it will be released, I'm two days out of my 14 day return window so I can't return it.
There's a samsung store not far so will take it in tomorrow to be checked over but I thought I'd ask here as I'm new to android, so imagine there's people here far more knowledgable than me and may have some ideas I could try. I've already tried a factory reset and rebooting my router, I have virgin media so have tried both 2ghz and 5ghz network types. Non of which has helped. My friends have different ISP's to me so can't be a VM issue either.
Any advice is appreciated
Thanks
Have you updated your the latest firmware?
Incidentally this happens on the Tab A 7 too. No idea when Samsung will/if fix it either.
Might be worth trying a static ip address.
ashyx said:
Have you updated your the latest firmware?
Incidentally this happens on the Tab A 7 too. No idea when Samsung will/if fix it either.
Might be worth trying a static ip address.
Click to expand...
Click to collapse
Thanks for the reply,
I took it to the samsung service centre today they did a software rebuild and have set a static IP address, so will see how it goes over the next few days.
Jerri1240 said:
Thanks for the reply,
I took it to the samsung service centre today they did a software rebuild and have set a static IP address, so will see how it goes over the next few days.
Click to expand...
Click to collapse
Let us know how it goes.
Well it's improved some, b ut still not what I'd call stable. And I'm not sure if the improvement has come from the software reflash or the static ip address.
Take that back, still just as crap.
Jerri1240 said:
Take that back, still just as crap.
Click to expand...
Click to collapse
I don't know if it's the driver module or the actual wifi hardware that's causing the issue, but it is annoying.
I haven't bothered tracing the issue because I don't use my Tab A enough to let it bother me.
If you could pull the logcat when it happens, it might give an idea what's going on.
I recommend the syslog app.
ashyx said:
I don't know if it's the driver module or the actual wifi hardware that's causing the issue, but it is annoying.
I haven't bothered tracing the issue because I don't use my Tab A enough to let it bother me.
If you could pull the logcat when it happens, it might give an idea what's going on.
I recommend the syslog app.
Click to expand...
Click to collapse
Apologies I'm not familiar with that app, so have no idea if I've done this correctly.
I installed syslog and tried to stream something on BBC iPlayer, the issue occured immediately so I went into syslog and saved the log. Have attached the logcat.
Again, apologies if I've not done it correctly I've never used the app before, if it's not right please just let me know how to correctly capture the log and i'll do it again.
Thanks.
Well I give up. I can't think of anything else to do.
I requested a replacment in the end because the wifi issue is so bad, the replacement has the exact same issue. So that's 5 out of 5 with the same issue.
Samsung support are utterly useless, they say it's a software issue and will be fixed with an update but have no idea when or if that update will be released. I had hoped the update the tablet received yesterday would have helped but nope.
So far I've restored to factory, cleared the cache, reset my router, taken to the service centre for a software rebuild - non of that helped, so I requested a replacement, which has the exact same issues.
Can't say I'm impressed with samsung. Will be avoiding in future!
i'm having the same issue. have to return it - can't use it for work if the vpn is dropping every two minutes. there are a number of posts here and elsewhere on this - like this one.
i'm sure that there are lots of frustrated customers and lots of soon-to-be refurbished devices. i'm returning mine (sadly).
btw, i also had this issue on my old 2014 tablet (SM-P600) and it cleared up once i moved to a custom ROM. i'm assuming samsung fixed it eventually but new devices have same issue. samsung is doing something weird and wrong to be shipping so many devices with flawed wifi.
my note 8 does not have this issue at all. happily connects and stays connected anywhere, anytime.
Jerri1240 said:
Hoping someone may have some advice, myself and two friends managed to bag an amazingly good deal for a Tab A 10.1 with o2 UK (£52 in total), problem being we're all having wifi issues.
One friend requested a replacement and the replacement has the same issue too, so thats 4 tablets in total.
The issue is wifi just seems to randomly stop working, it shows a full signal but you can't access any sites or play store or stream anything etc. You then have to either wait until it decides to work again or manually turn wifi off and back on at which point it carries on as normal for however long it decides to work for. Rinse and repeat.
I bought it basiclly as a streaming device and I can't use it because eveeything buffers constantly due to the wifi issue so I'm back using my old iPad.
I spoke to samsung support yesterday and they said it's a known softeare issue but no idea when the update to fix it will be released, I'm two days out of my 14 day return window so I can't return it.
There's a samsung store not far so will take it in tomorrow to be checked over but I thought I'd ask here as I'm new to android, so imagine there's people here far more knowledgable than me and may have some ideas I could try. I've already tried a factory reset and rebooting my router, I have virgin media so have tried both 2ghz and 5ghz network types. Non of which has helped. My friends have different ISP's to me so can't be a VM issue either.
Any advice is appreciated
Thanks
Click to expand...
Click to collapse
Having 5 tablets with the exact same symptoms says to me that it isn't a hardware problem. If each tablet has the same OS version, it only makes sense to try another version. I'd go to the Sammobile site and download the latest firmware from a couple of different regions and install them with Odin.
There is an app on Play called WIFI Fixer by Zanshin-g1.
It completely fixed the wifi connection issues on my Tab A.