Database Users

Would You Exchange Your G2 If....

it had dust under the screen? As I was cleaning my screen today, I noticed two minuscule particles of dust under the screen. They are very close to the right and left edges of the screen, so Im assuming they somehow got through the small gap on those sides of the screen (if you look at the G2 on a flat plane, you notice a small gap between the screen and the side of the phone. The side is slightly more elevated than the screen at the center of the phone.). Im just worried about more dust getting under there, so should I exchange it under warranty. Other than that the phone has been flawless except for the typical "loose" hinge.
BTW the gap Im taking about is not a horizontal gap. Its a vertical gap, like the screen doesnt sit flush with the casing. Its noticeable on both sides, more towards the center of the device. If someone could verify with their phone it would be helpful.

Probably wouldn't bother me. I haven't had the issue of anything getting under my screen and I've had the phone since it was released. You can always have tmobile send you a replacement however there probably only going to send you a refurb G2. Some times it just pays to leave well enough alone but when its something that annoys you I can certianly understand.
Sent from my CM7 powered G2

I've accumulated quite a few dust particles under my screen. They're mostly collected in the bottom left corner but more are picking up on the right. Apparently this is a well known issue because of the gap between the screen and the housing.
I'm gonna line up a replacement for mine because its starting to get on my nerves. One of those things that once you know its there, all you do is look at it lol.
If I were you and its only two or so specs of dust, I wouldn't really wanna go through the hassle of an exchange until it got worse.

Decided Im not gonna exchange it over 2 small pieces of dust (the size of a thin pencil tip). Especially considering everything else is working fine and I will possibly get a refurb replacement.

I just went through a replacement nightmare all because of having dust under the screen.. Within the first couple weeks of me getting the phone, I started noticing a bunch of dust particles accumulating in the lower left corner of the screen. After a month, there was a noticeable line of dust, in a 1 inch x 1 inch square at the far bottom left. After the 2nd month, it was starting to be noticeable while the screen was on too, and was starting to make it tough to read that lower corner.
I went to a T-Mobile store, just to make sure that it would be covered under warranty. They said absolutely, and offered to swap it out in the store - I had a ton of data and text messages not backed up, so I said I'd be back once I backed everything up.
Well, I should have gone to the store again, instead I called customer service and processed it over the phone. They mailed me a replacement phone ASAP, actually got it the next day. I packed up the old phone, sent it back, and thought everything was done. 2 weeks later, I got a letter saying that it's not under warranty, that the phone had physical damage, and they had charged my account $295 for the new phone.. After a very frustrating hour on the phone with customer service, and going through the following: They wouldn't send me the old phone back, wouldn't let me talk to anyone who had access to look at the phone, wouldn't/couldn't even give me a description of what physical damage there was - they finally agreed to credit me back the $295.
Sorry for the long post, just getting all the info in there.
Short version - If you have a warranty issue, bring it to a store!

I had this problem with my first phone, Lots of dust under the bottom left corner. I called tmobile and they swapped it out with another phone no question. Its been over a month and I havent seen got anything saying the phone was not covered by the warranty. This phone seems much better than the first one so im being more careful with where I put it and how I handle it to minimize the chances of dust invading it.

Gap between the screen and the housing... Huh? Its sealed tight. No gap, no dust. Yours has obviously been bashed up.

dhkr123 said:
Gap between the screen and the housing... Huh? Its sealed tight. No gap, no dust. Yours has obviously been bashed up.
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I could tell you for a fact this phone is not bashed up, its been babied since I got it (couple days before Christmas). As soon as I got it a Otterbox case was placed on it. Phone sits in my jacket pocket. So how it would get bashed up is beyond me.
BTW the gap Im taking about is not a horizontal gap. Its a vertical gap, like the screen doesnt sit flush with the casing. Its noticeable on both sides, more towards the center of the device. If someone could verify with their phone it would be helpful.

i will not change it
rtrtrtrtrtrtrtrtrtrtrtrtrtrtrtrtrtrtrt

[Q] The dreaded dust under screen issue..

...strikes again, this time on the A500.
I just noticed two specs of dust under the glass on the lower left and right corners of my Tab (on the side the dock connector resides).
Thankfully the black Android status bar hides them under normal conditions...
Anyone else noticed dust under their screen or am I the first?

That's annoying, why not do an exchange? Unless it's not an issue for you. for me, i can't stand it, it just takes away from my enjoyment of the screen.

I will attempt to exchange it, but in all probability the new one will also start collecting dust... It seems that the digitizer glass is not glued to the screen.

I didn't want to hear about issues like this. I live in Oklahoma, very windy, lots of blowing dust, just a matter of time before I see this. *sigh*

Same on mine, the first one has a red stuck pixel and the second one beautifull piece of dust under the screen. But with Asus transformer the situation is not better i had 3 different tablet and each one has dust and many broken pixel. I'm still waiting to buy a good one (i liked more the transformer for a better display and because is more confortable in hand (it weights 100g less)

Unfortunately I noticed the dust particles after the store's return period had expired. So now I have to take the issue up with Acer's service department.
I still don't know if I should bother or not. Are they gonna open it up and attempt to clean it? Perhaps I'll be lucky and they 'll replace it? Anyone else with dust experience?
The weird thing is that the Iconia hasn't left my apartment... No outdoor usage at all!

Screen raised a little bit higher than the bezel near the dock connector

I'm close to my 14 days return period at bb and suddenly I noticed that the glass screen on my Iconia is separating a bit noticeable enough for my fingers to feel it when I touch that section. It is the area at the docking connector side, the screen is raised a bit higher than the side metal bezel. When I pushed it down hard it flushed back in but raised again after some time. I never noticed it before and I've been really using it daily for more than a week now and only until yesterday I saw this. I feel really bad because I really love my Iconia and was really planning to keep it. I had the same issue with my HTC EVO, but I held on to it because I've read in the EVO forum that others have even worst screen separation and mine wasn't as bad. So I'm wondering if most Iconias have this issue so I don't need to return it anymore. I've checked the display unit at bb and it has same screen lifting around that section near the docking connector.
Sent from my A500 using Tapatalk

Same issue here. I noticed it the other day. I have a week left on my 14 day return period. Honestly it is not that big of a problem to me. I cannot push it back down, I just figured it was made that way. I noticed the demo unit at my local best buy was the same way. I do not think it is a deal breaker to me.

Yeah mine is like that too :\

MMm - no trouble here yet. Then again I was a first generation nook owner who never had a button crack, and those were hard to find ;-)
I take mine to and from work every day and use it at least 2 hours a day not counting weekend software development time where it's my test platform, so you could call mine pretty high wear and tear.

So it seems like it is common to have that slight lift on the screen and hopefully will not get worst than it is. I will just keep it and not replace with another one, who knows the replacement might even be worst or have dust like the others were complaining. I've put too much time setting this up and I really love it even with all the criticism it gets from other users.

I feel a slight raise on mine - but far from calling it an issue.

There's some dust particles getting under there now...think Staples would accept a return for that? Still in my 14 days. It's annoying.

Staples told me they would take it back for any reason in 14 days... even if you just decided you didn't like it.

cdkizzle said:
There's some dust particles getting under there now...think Staples would accept a return for that? Still in my 14 days. It's annoying.
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Oh no, I hate dust inside the screen. Was your screen raised really high or just a bit?
Sent from my A500 using Tapatalk

lol. There shouldn't be any question at all....take it back.

I'm not returning mine but this is irritating for sure

I believe it is designed that way, just as there is the gap between the glass and frame on the opposite side (where the microphone is placed in the center).
I for one find the A500 a great piece of hardware, and this doesn't bother me a bit... I actually hadn't noticed until you mentioned it here ;-)
Sent from my A500 using XDA Premium App

Raised here as well
Looks like an intentional raise to me though. The sides are flush and begin to raise about 1.5 inches in from the side of the tablet toward the center until it reaches it's highest point dead center to the dock port. Then back down by the same amount.
If it is not intentional it sure is a nicely implemented defect.

If I run my finger along the edge of the screen I can feel the glass being raised ever so slightly, fractions of a millimeter, towards the middle, above the dock connector.
Though as I look closer and use a metal ruler I find that it's not the glass that is raised but rather the bezel that is lowered slightly in the middle, above the connector.

All of them I have seen are like that, don't think its a defect at all.
It looks like it is easy for dust to get in past the microsd slot area as you can see the back of the screen through the cracks. I would be careful outside and in dusty areas. I am going to look for a sleeve that covers it or something...it should be sealed better than this.

I haven't had any dust yet, (hopefully never) and my screen is raised. (or the bezel is lowered)

I'm getting that too now. It's definately raised. I checked when the OP first posted this and it was not like this. Now I can press on the glass just above and slightly to the right of the dock connector and the screen goes down flatter. The raised area is not quite centered. I've had this tablet 3 days shy of 1 month.
Sent from my A500 using Tapatalk

[Q] Does yours have glue ont he bezel?

Hi all,
Got my UK TF101 today and loving it.
However the finish is not that good. The small plastic strip between the glass and the bronze edge of the casing has remnants of the glue used during the assembly and it won't come off. Looks like it has been rush assembled and makes it look tatty. Would be a shame to return it just for that but when you spend this money and see what finish iPads have you really want it to be mint.
Does any one else have this problem on their TF101?

Unless they have changed the manufacturing process for newer devices, there's no glue anywhere near the casing/bezel.

I have some glue on the top of the black strip on the top-left (when holding the tablet in landscape mode). I only noticed it when I had my desk lamp shining on it. It wasn't present on the other TF I had at the moment. Doesn't really bother me that much.

Yeah, mine arrived today and has the same thing. The rubber's not quite flush with the screen and its mount, but it really doesn't matter.
Overall very impressed with the device so far. I certainly won't be sending it back over that small defect. We live in an imperfect world..!

Yup. But eventually after some use it wore off.

Mine just arrived today I can see some remnants of what appears to be glue both bottom & left side. Also it appears that the 1/2 section on the rubber on the right side has been rubbed down.

Quite agree it won't affect the use of the device but when you see how sharp a finish the iPad has it is a shame to not be perfect on the TF101.
I called Comet and they were happy to do a swap. When I popped in to the local store the Customer Service Desk chap admitted I was the third person with this problem. He got another one from stock and it was better but still a bit of dried glue. He offered an exchange or 10% refund. I decided to go with the 10% refund so got £43 back. I can now live with the problem.
If others want to see what we are on about here is a pic of my bezel. Right hand side is as I would expect but the top strip is very messy and slightly raised compared to the flush fitting section.

aerotec said:
If others want to see what we are on about here is a pic of my bezel. Right hand side is as I would expect but the top strip is very messy and slightly raised compared to the flush fitting section.
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Thx for the pic, it's good to see what you were describing. I've looked really closely at my device and I still cant see any glue on mine. It looks like the manufacturing process has changed since they started production, not for the better in this case it seems. That certainly is a fair amount of money off though.

Had glue on mine too, I thought it had been refurbed and returned it for another unit. This one was checked in store and appears perfect.

Dust Under Screen?

Hi all,
Had my nexus 10 for about a few hours and already see dust under the screen.
I have not removed any of the plastic from the device at all even and has spent most of its time just charging on my desk.
Anyone else see this on theirs?

Vashypooh said:
Hi all,
Had my nexus 10 for about a few hours and already see dust under the screen.
I have not removed any of the plastic from the device at all even and has spent most of its time just charging on my desk.
Anyone else see this on theirs?
Click to expand...
Click to collapse
It is very unlikely that it is dust under the screen. Have you checked that it is not just dust / ding on the top screen protector that comes with the tablet? Remove that and check as most likely it is dust on that plastic screen protector on the top.
The display is bonded with the screen so it is highly unlikely that any gap is left for dust to get between front glass and screen.

Funkym0nkey said:
It is very unlikely that it is dust under the screen. Have you checked that it is not just dust / ding on the top screen protector that comes with the tablet? Remove that and check as most likely it is dust on that plastic screen protector on the top.
The display is bonded with the screen so it is highly unlikely that any gap is left for dust to get between front glass and screen.
Click to expand...
Click to collapse
People have reported that there is dust in the screen from the manufacturing process. But yes take the protector off first then report back.

It probably is, My first one had dust under the screen. If it was just under the screen protector you would most likely have a bubble.

I returned it and exchanged at a different Walmart.
I Peeled back the protector and could see it with the screen off. It was indeed a white spec of dust.
Sent from my ADR6425LVW using Tapatalk 2

Funkym0nkey said:
It is very unlikely that it is dust under the screen. Have you checked that it is not just dust / ding on the top screen protector that comes with the tablet? Remove that and check as most likely it is dust on that plastic screen protector on the top.
The display is bonded with the screen so it is highly unlikely that any gap is left for dust to get between front glass and screen.
Click to expand...
Click to collapse
It's actually highly likely if it looks white with the screen off, but black when it's on. One of the 3 I'm waiting to return, has exactly this defect.
Either someone at Samsung's factory has dandruff, or they ran out of pledge.
Seriously though it's so common Samsung really need to get on top of whatever is causing it.
Sent from my GT-I9300 using xda premium

My understanding is it is pretty rare for samsungs to have dust under the screen due to optical lamination, which is why I was so confused / angry at the dust. Unacceptable for a tablet at this price point. Especially coming right out of the box and never having the plastic even taken off..

And this one sadly seems to have an imperfection in the glass itself. It's got a single spot that appears black, and when looking at it with the screen off you can see it, it's not white, but rather looks like a super tiny spec.
Hard to describe this, I have never seen a screen have it.. I tried hitting it with isopropyl but, it isn't on the top level, and looks inside the glass itself. You can see its reflection on the pixels with the screen off.
How odd.

Drove 40 minutes to find #3.
It has the same issue as the second, some kind of defect in the glass.
Think I am just going to return it instead of exchanging for more. It is obvious Samsung doesn't know what the hell they are doing.
Sad because I love the tablet.

The second and third devices I received both had dust in the screen.
Sent from my GT-I9300 using xda premium

tietherope said:
The second and third devices I received both had dust in the screen.
Sent from my GT-I9300 using xda premium
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Click to collapse
Saddens me to hear that. I am probably going to keep trying again and again for a bit. Walmart in the first return screwed me by sending it back to gift card, so all exchanges now show the gift card as origional source. A refund is going to be a headache

Vashypooh said:
Saddens me to hear that. I am probably going to keep trying again and again for a bit. Walmart in the first return screwed me by sending it back to gift card, so all exchanges now show the gift card as origional source. A refund is going to be a headache
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Click to collapse
The second one had at least 6 visible specks of dust under the screen and was sent back for that reason. My third unit has just one spot of dust which can be found when looking closely. Held at regular viewing distance you really need to look hard for it, so I'm keeping the device.
Sent from my GT-I9300 using xda premium

Vashypooh said:
Drove 40 minutes to find #3.
It has the same issue as the second, some kind of defect in the glass.
Think I am just going to return it instead of exchanging for more. It is obvious Samsung doesn't know what the hell they are doing.
Sad because I love the tablet.
Click to expand...
Click to collapse
Because of one dust particle your going to return the tablet and settle for something else? Fail

sasha101 said:
Because of one dust particle your going to return the tablet and settle for something else? Fail
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Click to collapse
This is not a dust spec actually. It is something inside the glass. It looks like something that cured inside the glass and as I said, im likely to just keep bugging Walmart sadly. Wouldn't be so bad if they had a real stock of them to exchange.
Sucks.

sasha101 said:
Because of one dust particle your going to return the tablet and settle for something else? Fail
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Click to collapse
Would a dead pixel bother you?
If not move along..
If yes then understand that this dust isn't just a clean freak issue worried about an untidy tablet
The dust shows as black dots on white backgrounds, much like a dead pixel. Considering most of the time you'll have a white background, it is very noticeable.
Acceptable on a £159 n7? Maybe?
On a £400 n10, no way.
Sent from my GT-I9300 using xda premium

skibadee said:
Would a dead pixel bother you?
If not move along..
If yes then understand that this dust isn't just a clean freak issue worried about an untidy tablet
The dust shows as black dots on white backgrounds, much like a dead pixel. Considering most of the time you'll have a white background, it is very noticeable.
Acceptable on a £159 n7? Maybe?
On a £400 n10, no way.
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
That's been my point. If this was a Nexus 7 or on my old Kindle fire, I'd say well damn and move on. Heck my Rezound has a dust spec under the screen and I survive.
A brand new out of the box tablet that was 500 dollars? Yea, that's going back every time. Once dust is under the screen it almost always just gets worse and worse.

I just just my replacement Nexus 10. First one has a stuck pixel and some bad bleeding along the bottom right edge. Not horrible, but annoying.
Second one, the bleeding is better, but there's a HUGE dust particle stuck under the screen sitting on the panel.
It's MUCH more noticeable as on any time there's color on the screen, all you see is a black dot. The replacement is going back.
Honestly, as much as I love Android and the whole Nexus idea, the QC these companies put into the Nexus devices is horrific. I had to go through 3 N7's before I got one that had "acceptable" screen lift on the left side (and this one has a faulty light sensor that will turn the screen off when Auto-Brightness is on), and I'm now thinking about going for a 3rd Nexus 10. As nice as the tablet is, stuff like this gets REALLY annoying.
Is it true there no way to remove that spec of dust? Is the panel fused to the screen?

Vashypooh said:
Hi all,
Had my nexus 10 for about a few hours and already see dust under the screen.
I have not removed any of the plastic from the device at all even and has spent most of its time just charging on my desk.
Anyone else see this on theirs?
Click to expand...
Click to collapse
Walmart may be the problem. They don't get the highest quality of any product that's why they can sell it cheaper. One could imagine some of the stuff they sale barely passing the manufacturers quality assurance. Walmart would be the last place I would buy electronics. Go to any of the office stores for it. The quality will be better than at least Walmart and they stand behind the products they sell better. Most will go the length to make sure you walk away a satisfied customer. Best Buy is questionable too, just saw a video on youtube where the guy said his sealed box had half the contents missing. If that is at all possible and the AC adapter caused a wall fire. Still scratching my head on that one.

Dust inder glass
I too had this problem with two units (original and exchange) directly from the Google Play Store -- for now, the only way to get the Nexus 10 in Canada. Each had a rather large and unignorable speck of dust under the glass the near the middle of the screen. Since the glass and screen are fused this is obviously a manufacturing error on Samsung's part and, evidently, not an uncommon one.
The whole point of the Nexus 10 for me was the display and to have it so marred defeated the whole point of having one. I was so disgusted by the whole affair that I just returned the second one and have sworn off buying anything made by Samsung until I can stomach it. A hand-me-down Nexus 7 will serve my purposes for now -- at least I know it doesn't have any flaws.
This rather begs the question, is there a trend with Samsung where the first batch of the first generation of a new technology is defect-prone and then gets better later on or is shoddy quality assurance par for the course for the lifetime of a product? I don't buy tablets often (I'm still using an original Xoom) so I'm not quite sure how it goes.

I just noticed a dust speck under the screen after a month and a half ownership of this fantastic tablet. Now I just can't ignore it. I can't return it to staples at this point... will manufacturer warranty cover it?