Hi all,
Had my nexus 10 for about a few hours and already see dust under the screen.
I have not removed any of the plastic from the device at all even and has spent most of its time just charging on my desk.
Anyone else see this on theirs?
Vashypooh said:
Hi all,
Had my nexus 10 for about a few hours and already see dust under the screen.
I have not removed any of the plastic from the device at all even and has spent most of its time just charging on my desk.
Anyone else see this on theirs?
Click to expand...
Click to collapse
It is very unlikely that it is dust under the screen. Have you checked that it is not just dust / ding on the top screen protector that comes with the tablet? Remove that and check as most likely it is dust on that plastic screen protector on the top.
The display is bonded with the screen so it is highly unlikely that any gap is left for dust to get between front glass and screen.
Funkym0nkey said:
It is very unlikely that it is dust under the screen. Have you checked that it is not just dust / ding on the top screen protector that comes with the tablet? Remove that and check as most likely it is dust on that plastic screen protector on the top.
The display is bonded with the screen so it is highly unlikely that any gap is left for dust to get between front glass and screen.
Click to expand...
Click to collapse
People have reported that there is dust in the screen from the manufacturing process. But yes take the protector off first then report back.
It probably is, My first one had dust under the screen. If it was just under the screen protector you would most likely have a bubble.
I returned it and exchanged at a different Walmart.
I Peeled back the protector and could see it with the screen off. It was indeed a white spec of dust.
Sent from my ADR6425LVW using Tapatalk 2
Funkym0nkey said:
It is very unlikely that it is dust under the screen. Have you checked that it is not just dust / ding on the top screen protector that comes with the tablet? Remove that and check as most likely it is dust on that plastic screen protector on the top.
The display is bonded with the screen so it is highly unlikely that any gap is left for dust to get between front glass and screen.
Click to expand...
Click to collapse
It's actually highly likely if it looks white with the screen off, but black when it's on. One of the 3 I'm waiting to return, has exactly this defect.
Either someone at Samsung's factory has dandruff, or they ran out of pledge.
Seriously though it's so common Samsung really need to get on top of whatever is causing it.
Sent from my GT-I9300 using xda premium
My understanding is it is pretty rare for samsungs to have dust under the screen due to optical lamination, which is why I was so confused / angry at the dust. Unacceptable for a tablet at this price point. Especially coming right out of the box and never having the plastic even taken off..
And this one sadly seems to have an imperfection in the glass itself. It's got a single spot that appears black, and when looking at it with the screen off you can see it, it's not white, but rather looks like a super tiny spec.
Hard to describe this, I have never seen a screen have it.. I tried hitting it with isopropyl but, it isn't on the top level, and looks inside the glass itself. You can see its reflection on the pixels with the screen off.
How odd.
Drove 40 minutes to find #3.
It has the same issue as the second, some kind of defect in the glass.
Think I am just going to return it instead of exchanging for more. It is obvious Samsung doesn't know what the hell they are doing.
Sad because I love the tablet.
The second and third devices I received both had dust in the screen.
Sent from my GT-I9300 using xda premium
tietherope said:
The second and third devices I received both had dust in the screen.
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
Saddens me to hear that. I am probably going to keep trying again and again for a bit. Walmart in the first return screwed me by sending it back to gift card, so all exchanges now show the gift card as origional source. A refund is going to be a headache
Vashypooh said:
Saddens me to hear that. I am probably going to keep trying again and again for a bit. Walmart in the first return screwed me by sending it back to gift card, so all exchanges now show the gift card as origional source. A refund is going to be a headache
Click to expand...
Click to collapse
The second one had at least 6 visible specks of dust under the screen and was sent back for that reason. My third unit has just one spot of dust which can be found when looking closely. Held at regular viewing distance you really need to look hard for it, so I'm keeping the device.
Sent from my GT-I9300 using xda premium
Vashypooh said:
Drove 40 minutes to find #3.
It has the same issue as the second, some kind of defect in the glass.
Think I am just going to return it instead of exchanging for more. It is obvious Samsung doesn't know what the hell they are doing.
Sad because I love the tablet.
Click to expand...
Click to collapse
Because of one dust particle your going to return the tablet and settle for something else? Fail
sasha101 said:
Because of one dust particle your going to return the tablet and settle for something else? Fail
Click to expand...
Click to collapse
This is not a dust spec actually. It is something inside the glass. It looks like something that cured inside the glass and as I said, im likely to just keep bugging Walmart sadly. Wouldn't be so bad if they had a real stock of them to exchange.
Sucks.
sasha101 said:
Because of one dust particle your going to return the tablet and settle for something else? Fail
Click to expand...
Click to collapse
Would a dead pixel bother you?
If not move along..
If yes then understand that this dust isn't just a clean freak issue worried about an untidy tablet
The dust shows as black dots on white backgrounds, much like a dead pixel. Considering most of the time you'll have a white background, it is very noticeable.
Acceptable on a £159 n7? Maybe?
On a £400 n10, no way.
Sent from my GT-I9300 using xda premium
skibadee said:
Would a dead pixel bother you?
If not move along..
If yes then understand that this dust isn't just a clean freak issue worried about an untidy tablet
The dust shows as black dots on white backgrounds, much like a dead pixel. Considering most of the time you'll have a white background, it is very noticeable.
Acceptable on a £159 n7? Maybe?
On a £400 n10, no way.
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
That's been my point. If this was a Nexus 7 or on my old Kindle fire, I'd say well damn and move on. Heck my Rezound has a dust spec under the screen and I survive.
A brand new out of the box tablet that was 500 dollars? Yea, that's going back every time. Once dust is under the screen it almost always just gets worse and worse.
I just just my replacement Nexus 10. First one has a stuck pixel and some bad bleeding along the bottom right edge. Not horrible, but annoying.
Second one, the bleeding is better, but there's a HUGE dust particle stuck under the screen sitting on the panel.
It's MUCH more noticeable as on any time there's color on the screen, all you see is a black dot. The replacement is going back.
Honestly, as much as I love Android and the whole Nexus idea, the QC these companies put into the Nexus devices is horrific. I had to go through 3 N7's before I got one that had "acceptable" screen lift on the left side (and this one has a faulty light sensor that will turn the screen off when Auto-Brightness is on), and I'm now thinking about going for a 3rd Nexus 10. As nice as the tablet is, stuff like this gets REALLY annoying.
Is it true there no way to remove that spec of dust? Is the panel fused to the screen?
Vashypooh said:
Hi all,
Had my nexus 10 for about a few hours and already see dust under the screen.
I have not removed any of the plastic from the device at all even and has spent most of its time just charging on my desk.
Anyone else see this on theirs?
Click to expand...
Click to collapse
Walmart may be the problem. They don't get the highest quality of any product that's why they can sell it cheaper. One could imagine some of the stuff they sale barely passing the manufacturers quality assurance. Walmart would be the last place I would buy electronics. Go to any of the office stores for it. The quality will be better than at least Walmart and they stand behind the products they sell better. Most will go the length to make sure you walk away a satisfied customer. Best Buy is questionable too, just saw a video on youtube where the guy said his sealed box had half the contents missing. If that is at all possible and the AC adapter caused a wall fire. Still scratching my head on that one.
Dust inder glass
I too had this problem with two units (original and exchange) directly from the Google Play Store -- for now, the only way to get the Nexus 10 in Canada. Each had a rather large and unignorable speck of dust under the glass the near the middle of the screen. Since the glass and screen are fused this is obviously a manufacturing error on Samsung's part and, evidently, not an uncommon one.
The whole point of the Nexus 10 for me was the display and to have it so marred defeated the whole point of having one. I was so disgusted by the whole affair that I just returned the second one and have sworn off buying anything made by Samsung until I can stomach it. A hand-me-down Nexus 7 will serve my purposes for now -- at least I know it doesn't have any flaws.
This rather begs the question, is there a trend with Samsung where the first batch of the first generation of a new technology is defect-prone and then gets better later on or is shoddy quality assurance par for the course for the lifetime of a product? I don't buy tablets often (I'm still using an original Xoom) so I'm not quite sure how it goes.
I just noticed a dust speck under the screen after a month and a half ownership of this fantastic tablet. Now I just can't ignore it. I can't return it to staples at this point... will manufacturer warranty cover it?
Related
I have, I think, 2 tiny specs of dust on under my screen. They can only be seen in direction, bright sunlight. I dont think I care. Anyone else?
Yes, I do care about the dust under your screen.
...If it's true, then I'll be worried. That kind of thing irritates the hell outta me. My Droid is in pristine condition after 15 months, but the one tiny spec under it's screen still catches my eye.
Are you sure its under the screen and not under a your protector? (If you have one.) I think I would feel all kinds of skeeved if I saw dust. But that probably comes from my photography background. Lens with dust in it? Eeeew. I dont see dust under mine. But then again there are so, so, so many finger prints.
(Goes back to munching peanut butter and jelly sandwiches and Xooming. )
I just noticed dust under my screen as well. Very not cool. Come on Motorola, how lame of you to not seal up the screen. I have not even had mine for a week and I notice three pieces of dust under there. They are really not noticeable unless I get that morning slanted sun light to hit the screen. I do however shudder to think of how dusty it will be in a year if I already have this much in a week.
Just noticed a dust spec under my screen as well. Had the XOOM for over a month now. It's highly noticeable when I'm using an app with a white-lit screen background. (Like Gmail). This is so not cool. Not to mention, I can't open it up to clean it because it will probably void my warranty.
Yea I have one little spec. Not sure what it is because its white so I'm assuming its dust and not a pixel/screen quality problem.
Its situated right underneath the back button placement in landscape so its super irritating. I might exchange.
martonikaj said:
Yea I have one little spec. Not sure what it is because its white so I'm assuming its dust and not a pixel/screen quality problem.
Its situated right underneath the back button placement in landscape so its super irritating. I might exchange.
Click to expand...
Click to collapse
Not sure how coincidental this is, but it have the same spec in the same spot.
Sent from my Xoom using XDA Premium App
Yup!! I also have dust under my screen. One little spec of dust. It really does bother me too, I kept not even thinking it was under the screen so I kept using a cloth on it and it just wouldn't rub off. Then I finally took a closer look at it, ahh it's under the screen, how Nice that is Moto!!!
Sent from my DROIDX using XDA App
I had one in the center of screen, returned my xoom over it. My new xoom has one near a corner, but it is much smaller than the last spec.
OK. That's weird. I have the dust spec in the exact same spot others do.... opposite of the power button.
Sent from my Xoom using XDA Premium App
really wow, i am freaking out.. i guess i shouldnt get this xoom.. could it be dead pixels?? man my galaxy tab didnt have as many issues
I just exchanged mine for having one right by the back button. so far so good on my new one. Wifi only model.
you could always take it apart and clean the screen. here are the instructions to do so. It is the same for wifi xoom as well.
http://www.ifixit.com/Teardown/Motorola-Xoom-Teardown/4989/1
OMG, I hope this is only for a very small few because I plan on getting a Xoom next month and this thread is starting to freak me out a bit.
znfrazier said:
you could always take it apart and clean the screen. here are the instructions to do so. It is the same for wifi xoom as well.
http://www.ifixit.com/Teardown/Motorola-Xoom-Teardown/4989/1
Click to expand...
Click to collapse
I wouldn't advise anyone to take it apart. Cuz you might add more dust to it. Just by opening it you will be exposing it to alot more dust around the house or wherever you are, even from your own skin. Plus it void you warranty am uncle motor will not exchange it for you. The best option if still under warranty is to exchange it ASAP. I too have notice a little spec near my back button, but am way past warranty so I don't have that choice. But it's a shame that Motorola miss this potential issue. Now I know the screen is somehow expose, I can only imagine what will happen in years to com. That why I can't wait for the Outterbox Defender Series Xoom Case.
As far as I know, the display is not glued to the screen glass. Unfortunately, this means that always some percentage of xooms and even after some time using it, some dust will filter in between. However, I prefer to have a little dust on my screen than having to pay 400$ to change the screen in case it gets scratch or broken, which is what would happen having an iPad.
supremecream06 said:
I wouldn't advise anyone to take it apart. Cuz you might add more dust to it. Just by opening it you will be exposing it to alot more dust around the house or wherever you are, even from your own skin. Plus it void you warranty am uncle motor will not exchange it for you. The best option if still under warranty is to exchange it ASAP. I too have notice a little spec near my back button, but am way past warranty so I don't have that choice. But it's a shame that Motorola miss this potential issue. Now I know the screen is somehow expose, I can only imagine what will happen in years to com. That why I can't wait for the Outterbox Defender Series Xoom Case.
Click to expand...
Click to collapse
yeah true i mean i took mine apart because its easier to just wipe the dust away but scratch that this will void your warranty, only do if you know what you are doing and have the right tools. if not you risk damaging your device.
I have what looks like a piece of red lint under the screen it is not a dead pixel(you can see it under strong light with the screen off), it is in the center and bothering me. I called up Moto and they are having me send it in for repair. I am wondering if they are going to even try to clean the screen or send it back and say sorry only cosmetic and not a warranty issue.
I have two Xooms, one is Verizon's 3G and another is Wi-Fi version. Both are perfect with no dust under the screen on neither one.
Both tables spend quite a bit of time outside in a dusty area here in AZ. So far so good, no problems at all.
Another idea... How about original poster would make a poll? This way everyone can vote and we will have a better idea of what situation is.
I'm close to my 14 days return period at bb and suddenly I noticed that the glass screen on my Iconia is separating a bit noticeable enough for my fingers to feel it when I touch that section. It is the area at the docking connector side, the screen is raised a bit higher than the side metal bezel. When I pushed it down hard it flushed back in but raised again after some time. I never noticed it before and I've been really using it daily for more than a week now and only until yesterday I saw this. I feel really bad because I really love my Iconia and was really planning to keep it. I had the same issue with my HTC EVO, but I held on to it because I've read in the EVO forum that others have even worst screen separation and mine wasn't as bad. So I'm wondering if most Iconias have this issue so I don't need to return it anymore. I've checked the display unit at bb and it has same screen lifting around that section near the docking connector.
Sent from my A500 using Tapatalk
Same issue here. I noticed it the other day. I have a week left on my 14 day return period. Honestly it is not that big of a problem to me. I cannot push it back down, I just figured it was made that way. I noticed the demo unit at my local best buy was the same way. I do not think it is a deal breaker to me.
Yeah mine is like that too :\
MMm - no trouble here yet. Then again I was a first generation nook owner who never had a button crack, and those were hard to find ;-)
I take mine to and from work every day and use it at least 2 hours a day not counting weekend software development time where it's my test platform, so you could call mine pretty high wear and tear.
So it seems like it is common to have that slight lift on the screen and hopefully will not get worst than it is. I will just keep it and not replace with another one, who knows the replacement might even be worst or have dust like the others were complaining. I've put too much time setting this up and I really love it even with all the criticism it gets from other users.
I feel a slight raise on mine - but far from calling it an issue.
There's some dust particles getting under there now...think Staples would accept a return for that? Still in my 14 days. It's annoying.
Staples told me they would take it back for any reason in 14 days... even if you just decided you didn't like it.
cdkizzle said:
There's some dust particles getting under there now...think Staples would accept a return for that? Still in my 14 days. It's annoying.
Click to expand...
Click to collapse
Oh no, I hate dust inside the screen. Was your screen raised really high or just a bit?
Sent from my A500 using Tapatalk
lol. There shouldn't be any question at all....take it back.
I'm not returning mine but this is irritating for sure
I believe it is designed that way, just as there is the gap between the glass and frame on the opposite side (where the microphone is placed in the center).
I for one find the A500 a great piece of hardware, and this doesn't bother me a bit... I actually hadn't noticed until you mentioned it here ;-)
Sent from my A500 using XDA Premium App
Raised here as well
Looks like an intentional raise to me though. The sides are flush and begin to raise about 1.5 inches in from the side of the tablet toward the center until it reaches it's highest point dead center to the dock port. Then back down by the same amount.
If it is not intentional it sure is a nicely implemented defect.
If I run my finger along the edge of the screen I can feel the glass being raised ever so slightly, fractions of a millimeter, towards the middle, above the dock connector.
Though as I look closer and use a metal ruler I find that it's not the glass that is raised but rather the bezel that is lowered slightly in the middle, above the connector.
All of them I have seen are like that, don't think its a defect at all.
It looks like it is easy for dust to get in past the microsd slot area as you can see the back of the screen through the cracks. I would be careful outside and in dusty areas. I am going to look for a sleeve that covers it or something...it should be sealed better than this.
I haven't had any dust yet, (hopefully never) and my screen is raised. (or the bezel is lowered)
I'm getting that too now. It's definately raised. I checked when the OP first posted this and it was not like this. Now I can press on the glass just above and slightly to the right of the dock connector and the screen goes down flatter. The raised area is not quite centered. I've had this tablet 3 days shy of 1 month.
Sent from my A500 using Tapatalk
It's started, and should I be worried? Is it worth taking back to comet or fixing myself?
Sent from my Nexus 7 using Tapatalk 2
jim1h said:
It's started, and should I be worried? Is it worth taking back to comet or fixing myself?
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Take it back. It's only a week old...
Sent from my Nexus 7 using xda premium
Depends on what you consider 'screen separation'
I've never... ever... in ALL the Nexus 7's i've seen/touched... i've never seen one where the left side of the screen was as perfectly level with the bezel as the right.
Not once (that wasn't modified after).
Do some people claim to have such a mystical device? Yes. But I've never witnessed one.
If the entire screen is like coming up by a noticeable amount, then by all means return it... but I'm pretty happy with my 32gb N7, even with the minor screen lift (which gives the left side a VERY minor spongy feeling) and a very very very small amount of lightbleed that's barely noticeable (on the top, full brightness, below the camera.. pitch black screen)
I DO have a 2yr SquareTrade warranty with ADH coverage, so if it cracks on my or something because of screen flex (you can see ripples on the left side with pressure).. I'm covered... but here's how I look at it; In 5-6 months when something might happen, there will be new Nexus 7's out with numerous build/design improvements, so I feel i'm better off waiting until I have to utilize the warranty (if I need to) instead of just trading it in constantly.. leaving me without a device.. hoping to win the N7 lottery. Did you guys know they changed the Power Management chip on the September and later models? All 32gb have the updated power management chip... it actually makes them incompatible with older roms.. I had no idea!
Screen lift sounds like a better description if I'm honest. You can't see it without really looking hard but I was just thinking if it maybe gets worse.
Sent from my Nexus 7 using Tapatalk 2
Take it back and ask for a refund. Then get a 32gb one for the same money.
No brainer really.
Having the glass not seated properly and having the edge of the glass exposed is just not smart engineering, it's going to make the glass more prone to breakage from minor falls. This is what makes me resistant towards buying one of these.. the bezels should protect and enclose the edge of the glass and the glass should be seated evenly when it's thin.. I've seen too many reports of people breaking the glass because of pressure from their thumb, or small drops. Maybe I just need to buy one and not be paranoid, but I'm not going to buy a product that doesn't encase the edges of the glass within the bezel securely. Make it thicker if there's not enough room and the screen is lifting inside the product. I'm not going to encourage bad engineering just so they can claim it's 1/16 of an inch thinner or a few grams lighter.
Oh well just before I decided to take it back, the company I purchased it from has gone into administration (comet here in uk) website is down and all looks bad.
Where do I stand now for my guarantee?
Sent from my Nexus 7 using Tapatalk 2
I was OK with the top speaker being louder than the bottom, it still sounded pretty good and was nice and loud....
I'm OK with the screen having, what some people refer to as a "pink" or "green/yellow" hue to it... It's a gorgeous screen and unless I'm looking at it at an angle, it is fine.
Over the weekend I tried 3 different tempered glass screen protectors on it, and none of them would stick to the bottom right corner. I then read where some people had a "dent" or curve on the corners of their glass screen that was only really visible when you looked at a reflection in the glass...... Sure enough, my bottom right corner has a pretty good "distorted" image in the reflection. I can't see it or feel it when looking directly at the screen, but the reflection really shows it has an indention in it.
I spoke to Google and they are exchanging my phone for a new one.... I guess I'll examine it when it comes and chose the one that has the least defects? I love this phone and can live with a few little quirks, so I'm not ready to give up it just yet.
I have the same issue (top right corner), I have already unlocked, rooted the phone and I find it too much trouble to put everything back to stock and request a replacement. I don't know if they would send me a new or used unit. I have already purchased a plastic screen protector (haven't received it yet) and hoping that it would stick to the warped corner better than glass.
How the heck can one figure out there is a bump dent on one of the corners of the screen... Try to purchase good screen protectors may be?
Sent from my Nexus 6P
as he said in OP, just look at a reflection in the screen and see if the reflection is bent. my glass protector doesnt sit down on two corners either. waiting until i get a new one to take this one off
tele_jas said:
I was OK with the top speaker being louder than the bottom, it still sounded pretty good and was nice and loud....
I'm OK with the screen having, what some people refer to as a "pink" or "green/yellow" hue to it... It's a gorgeous screen and unless I'm looking at it at an angle, it is fine.
Over the weekend I tried 3 different tempered glass screen protectors on it, and none of them would stick to the bottom right corner. I then read where some people had a "dent" or curve on the corners of their glass screen that was only really visible when you looked at a reflection in the glass...... Sure enough, my bottom right corner has a pretty good "distorted" image in the reflection. I can't see it or feel it when looking directly at the screen, but the reflection really shows it has an indention in it.
I spoke to Google and they are exchanging my phone for a new one.... I guess I'll examine it when it comes and chose the one that has the least defects? I love this phone and can live with a few little quirks, so I'm not ready to give up it just yet.
Click to expand...
Click to collapse
I had the exact same problem and at this moment another one is being sent to me. I love tempered glass but with it like this I can't use one because it Pulls up on the bottom right side corner.
I just got a replacement supershieldz TGSP but I am not going to put it on. I know that since the problem is with the screen it won't fit either. Originally I had requested for a refund but seller thought I am asking for a refund due to it not having proximity sensor cutouts. I am not seeing any point in putting it on and finding out that it has the same issue where one end sticks up and separates from the screen. I am now in search of a plastic protector preferably wet application so that its flexible enough to stay put.
enaybee said:
I just got a replacement supershieldz TGSP but I am not going to put it on. I know that since the problem is with the screen it won't fit either. Originally I had requested for a refund but seller thought I am asking for a refund due to it not having proximity sensor cutouts. I am not seeing any point in putting it on and finding out that it has the same issue where one end sticks up and separates from the screen. I am now in search of a plastic protector preferably wet application so that its flexible enough to stay put.
Click to expand...
Click to collapse
Yeah, my replacement 6P is gonna be here tomorrow... If the TGSP doesn't work, then I'll just keep it and put a "wet", flexible screen protector on it as well.
Folks getting replacements: can you let us know how Google handled that? Referb/new, full/partial packaging, etc?
Much appreciated.
Elnrik said:
Folks getting replacements: can you let us know how Google handled that? Referb/new, full/partial packaging, etc?
Much appreciated.
Click to expand...
Click to collapse
The charge your card for replacement device, release charge when you send original device back. New devices.
Elnrik said:
Folks getting replacements: can you let us know how Google handled that? Referb/new, full/partial packaging, etc?
Much appreciated.
Click to expand...
Click to collapse
My nexus protect was also updated with the new IMEI.
Elnrik said:
Folks getting replacements: can you let us know how Google handled that? Referb/new, full/partial packaging, etc?
Much appreciated.
Click to expand...
Click to collapse
Just received my replacement... It came new, in the box with everything.
The screen appears to be a little more "flat".... But my TSGP is already in the trash and the replacement isn't here until Friday or Monday, so I won't know how it fits until then.
nrfitchett4 said:
The charge your card for replacement device, release charge when you send original device back. New devices.
Click to expand...
Click to collapse
thephatness said:
My nexus protect was also updated with the new IMEI.
Click to expand...
Click to collapse
tele_jas said:
Just received my replacement... It came new, in the box with everything.
The screen appears to be a little more "flat".... But my TSGP is already in the trash and the replacement isn't here until Friday or Monday, so I won't know how it fits until then.
Click to expand...
Click to collapse
Thanks all! I find it is good to have this info for people worried about how replacements are handled. I appreciate it.
tele_jas said:
Yeah, my replacement 6P is gonna be here tomorrow... If the TGSP doesn't work, then I'll just keep it and put a "wet", flexible screen protector on it as well.
Click to expand...
Click to collapse
How long did it take them to ship the new one and did you have to pay shipping or was it free?
T_VASS said:
How long did it take them to ship the new one and did you have to pay shipping or was it free?
Click to expand...
Click to collapse
It took 4 days to process and then it was over-nighted at no additional charge.. About 6 days total.... My 2nd replacement was ordered on Saturday morning and shipped out today, FedEx ground at no charge.
2nd replacement is due to a lose component inside rattling around.
enaybee said:
I just got a replacement supershieldz TGSP but I am not going to put it on. ...
... I am now in search of a plastic protector preferably wet application so that its flexible enough to stay put.
Click to expand...
Click to collapse
I just wanted to share some updates. I tried a wet application Skinomi on my phone. they must have changed the formula of their plastic as its too soft now. Every time I hit the screen with something (fingernail, keys or anything else) it would leave a permanent dent on the screen protector that would not heal even after many days. I didn't see this behavior back when I had Nexus 5 with Skinomi applied on it.
Anyways, since I mentioned before that I did get a replacement TGSP from Supershieldz and never used it. Tonight I put it on the phone and to my surprise it sticks to the screen fully covering it 100%. Even the dented area is showing sticking unlike before. I don't know what changed but my phone screen is definitely the same.
Just wanted to share it in case if anybody else with dented screen doesn't wanna try a TGSP, give it another shot you might get lucky like me.
So here is the situation. My PH-1, defying logic, has a cracked screen despite me having a case and a screen protector on it. It started out as a hairline crack at the top of the screen but also with a fair amount of corner damage. What doesn't make any sense is that before I purchased the case and screen protector the phone survived quite a few drops without a scratch. Yesterday I dropped it again, on its back, and upon turning the phone over know it is really shattered. Still works but it is in rough shape.
I scored the phone on the Sprint deal at 145 plus the camera so I can't really complain if I have to spend another 199 to have a new phone. The problem is, I don't want to spend another 199 if the same thing is going to happen again. I have never had a phone crack with both a case and a screen protector installed before. That being said, the screen protector was a poor fit and did not cover the corners at all. It almost seems as if the case had a negative effect which is also very odd. No damage before installing the case.
Just wondering if this is a rare occasion or if it is common.
I really like the phone and I want the company to succeed. But if they are this fragile I would probably pick up an LG or an HTC.
I am on Verizon so a One Plus isn't an option.
chiadrum said:
So here is the situation. My PH-1, defying logic, has a cracked screen despite me having a case and a screen protector on it. It started out as a hairline crack at the top of the screen but also with a fair amount of corner damage. What doesn't make any sense is that before I purchased the case and screen protector the phone survived quite a few drops without a scratch. Yesterday I dropped it again, on its back, and upon turning the phone over know it is really shattered. Still works but it is in rough shape.
I scored the phone on the Sprint deal at 145 plus the camera so I can't really complain if I have to spend another 199 to have a new phone. The problem is, I don't want to spend another 199 if the same thing is going to happen again. I have never had a phone crack with both a case and a screen protector installed before. That being said, the screen protector was a poor fit and did not cover the corners at all. It almost seems as if the case had a negative effect which is also very odd. No damage before installing the case.
Just wondering if this is a rare occasion or if it is common.
I really like the phone and I want the company to succeed. But if they are this fragile I would probably pick up an LG or an HTC.
I am on Verizon so a One Plus isn't an option.
Click to expand...
Click to collapse
I think what happened to you is a one off. You should go buy a lotto ticket maybe? On the bright side, you'd still be paying less than what I paid for 1 PH-1 with the 360 cam, used. I bought my combo from swappa in mint condition for $390. You're only at $344, and you got 2 phones Granted one bit the dust. But if I were you, I'd get the replacement. I'm not sure there is a better phone out yet, imo. Only thing to make this phone better on gen 2 would be to get rid of the black bar at the bottom so it is completely bezeless, and to up the IP rating to 68 at LEAST 67. Motorized selfie cam? No notch? That would be nice. I hardly ever use the selfie cam anyway. Just my $0.02. If mine broke, I'd be buying another one
surface13 said:
I think what happened to you is a one off. You should go buy a lotto ticket maybe? On the bright side, you'd still be paying less than what I paid for 1 PH-1 with the 360 cam, used. I bought my combo from swappa in mint condition for $390. You're only at $344, and you got 2 phones Granted one bit the dust. But if I were you, I'd get the replacement. I'm not sure there is a better phone out yet, imo. Only thing to make this phone better on gen 2 would be to get rid of the black bar at the bottom so it is completely bezeless, and to up the IP rating to 68 at LEAST 67. Motorized selfie cam? No notch? That would be nice. I hardly ever use the selfie cam anyway. Just my $0.02. If mine broke, I'd be buying another one
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Click to collapse
That's kind of what I was thinking. Just hoping to NOT see other reports of similar breakage.
Thanks for the .02
chiadrum said:
That's kind of what I was thinking. Just hoping to NOT see other reports of similar breakage.
Thanks for the .02
Click to expand...
Click to collapse
I literally just put my broken one in the mailbox to go back to Essential (Asurion is actually the insurance claim handling company). Mailman hasn't even picked it up yet. I cloned everything into the new replacement last night w/TWRP. So, there was virtually no on-screen setup (security/fingerprints had to be redone), and I'm back up and running as if my phone was simply repaired. That's something that's just not possible with a different phone.
Essential was quick about responding. They take 1 biz day to process and the replacement is sent FedEx Standard overnight.
I am overall disappointed with the fragility of the phone as its durability was a major selling point for me. Essential still has that PH-1 bouncing and tumbling on concrete on their homepage. But, right now there is not another phone with the dimensions, design quality, and components that can compare to this. Now, if I broke another one, I probably would not do it again, unless the price was at least half.
I am a little concerned about your situation being that you had screen protection and a case. But if I were you, I would still do the replacement, and try completely different protective devices. Especially since you got such a deal on the first one, I think it would be a no-brainer for me. I paid $350 for mine w/no 360 cam, and I still did the replacement.
I mean, even knowing this outcome, (I'm $550 in at this point) I still don't think I would have went for the OnePlus 5T. I really appreciate the form factor of this phone, and I plan to baby this replacement.
GospelNerd said:
I literally just put my broken one in the mailbox to go back to Essential (Asurion is actually the insurance claim handling company). Mailman hasn't even picked it up yet. I cloned everything into the new replacement last night w/TWRP. So, there was virtually no on-screen setup (security/fingerprints had to be redone), and I'm back up and running as if my phone was simply repaired. That's something that's just not possible with a different phone.
Essential was quick about responding. They take 1 biz day to process and the replacement is sent FedEx Standard overnight.
I am overall disappointed with the fragility of the phone as its durability was a major selling point for me. Essential still has that PH-1 bouncing and tumbling on concrete on their homepage. But, right now there is not another phone with the dimensions, design quality, and components that can compare to this. Now, if I broke another one, I probably would not do it again, unless the price was at least half.
I am a little concerned about your situation being that you had screen protection and a case. But if I were you, I would still do the replacement, and try completely different protective devices. Especially since you got such a deal on the first one, I think it would be a no-brainer for me. I paid $350 for mine w/no 360 cam, and I still did the replacement.
I mean, even knowing this outcome, (I'm $550 in at this point) I still don't think I would have went for the OnePlus 5T. I really appreciate the form factor of this phone, and I plan to baby this replacement.
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Click to collapse
Yeah, I am addicted to the form factor after having the hand stretching, ache causing Nexus 6. And the fingerprint scanner for unlocking and notifications. What caused your breakage? Did you have a case and/or screen protector?
chiadrum said:
Yeah, I am addicted to the form factor after having the hand stretching, ache causing Nexus 6. And the fingerprint scanner for unlocking and notifications. What caused your breakage? Did you have a case and/or screen protector?
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Click to collapse
Mine fell from my back pocket onto concrete, about 1.5 ft drop. I had a case.... in my backpack . It's just too pretty a phone to want to case it much. But, that's all over for me now.
GospelNerd said:
Mine fell from my back pocket onto concrete, about 1.5 ft drop. I had a case.... in my backpack . It's just too pretty a phone to want to case it much. But, that's all over for me now.
Click to expand...
Click to collapse
You cracked yours?
Sent from my PH-1 using Tapatalk
Yep I did. I bet if I could have watched it happen in slow motion, it would have looked just like the video on the Essential homepage, except...crack!
chiadrum said:
So here is the situation. My PH-1, defying logic, has a cracked screen despite me having a case and a screen protector on it. It started out as a hairline crack at the top of the screen but also with a fair amount of corner damage. What doesn't make any sense is that before I purchased the case and screen protector the phone survived quite a few drops without a scratch. Yesterday I dropped it again, on its back, and upon turning the phone over know it is really shattered. Still works but it is in rough shape.
I scored the phone on the Sprint deal at 145 plus the camera so I can't really complain if I have to spend another 199 to have a new phone. The problem is, I don't want to spend another 199 if the same thing is going to happen again. I have never had a phone crack with both a case and a screen protector installed before. That being said, the screen protector was a poor fit and did not cover the corners at all. It almost seems as if the case had a negative effect which is also very odd. No damage before installing the case.
Just wondering if this is a rare occasion or if it is common.
I really like the phone and I want the company to succeed. But if they are this fragile I would probably pick up an LG or an HTC.
I am on Verizon so a One Plus isn't an option.
Click to expand...
Click to collapse
I try not to drop fragile electronic devices.
On the other hand I can be a dolt so I always get insurance.
I got a SquareTrade coverage on this phone right after I got it.
It was $140 for three years with a $75 deductible for repairs.
So I suggest getting a SquareTrade warranty on the next one.
It also adds value when you want to sell it.
tech_head said:
I got a SquareTrade coverage on this phone right after I got it. It was $140 for three years with a $75 deductible for repairs. So I suggest getting a SquareTrade warranty on the next one.
Click to expand...
Click to collapse
Since the 'out-of-warranty' replacement is $199, unless you think you might go through more than one replacement, neither the extended warranty from Essential, or the price you gave for SquareTrade would be worth it. That's why I never sign up for them. I figure if I manage to break my device, the repair or replacement fee is going to be either my incentive to be extra careful from then til the next device, or impetus to sell it and try something else.
chiadrum said:
despite me having a case and a screen protector on it.
Click to expand...
Click to collapse
@chiadrum Mind letting us know which make/models of case and screen protector you had on it when this happened?
GospelNerd said:
Since the 'out-of-warranty' replacement is $199, unless you think you might go through more than one replacement, neither the extended warranty from Essential, or the price you gave for SquareTrade would be worth it. That's why I never sign up for them. I figure if I manage to break my device, the repair or replacement fee is going to be either my incentive to be extra careful from then til the next device, or impetus to sell it and try something else.
@chiadrum Mind letting us know which make/models of case and screen protector you had on it when this happened?
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Click to collapse
Actually, $140+$75 = $215 which is a wash if you have one incident at $200.
It also covers any other issue for three years, so YMMV.
But even a bricked device would be covered.
One might argue that insurance is never worth it. you can only make the argument until the first time you drop and break your device, have a battery issue, brick or anything else.
I don't typically break or lose my phones, but there is a first time for everything.
YMMV
tech_head said:
Actually, $140+$75 = $215 which is a wash if you have one incident at $200.
It also covers any other issue for three years, so YMMV.
But even a bricked device would be covered.
One might argue that insurance is never worth it. you can only make the argument until the first time you drop and break your device, have a battery issue, brick or anything else.
I don't typically break or lose my phones, but there is a first time for everything.
YMMV
Click to expand...
Click to collapse
You have to pay the initial$140 either way, so it's $75 vs $200
Sent from my PH-1 using XDA Labs
---------- Post added at 01:03 PM ---------- Previous post was at 01:02 PM ----------
avd said:
You have to pay the initial$140 either way, so it's $75 vs $200
Click to expand...
Click to collapse
Unless there is a deductable.
Sent from my PH-1 using XDA Labs
Do it
Sent from my PH-1 using Tapatalk
GospelNerd said:
Since the 'out-of-warranty' replacement is $199, unless you think you might go through more than one replacement, neither the extended warranty from Essential, or the price you gave for SquareTrade would be worth it. That's why I never sign up for them. I figure if I manage to break my device, the repair or replacement fee is going to be either my incentive to be extra careful from then til the next device, or impetus to sell it and try something else.
@chiadrum Mind letting us know which make/models of case and screen protector you had on it when this happened?
Click to expand...
Click to collapse
Case was the Tudia without the notch for the 360 cam, so a full coverage case in other words. Fits pretty snug and covers the edges for sure. Screen protectors were mocolo. Screen protector can be placed on the phone even with the case on, that is how much screen is still exposed even with the protector. Also, the phone was not nearly as responsive to touch with that protector on. Really surprised that the case didn't do the trick with the corner covered. The corner is where the downfall began.
chiadrum said:
It almost seems as if the case had a negative effect which is also very odd.
Click to expand...
Click to collapse
Can you elaborate on this statement in the OP? Got any pics?
I got some of those edge-only adhesive screen protectors with the black borders, which leaves a tiny amount of screen glass exposed (barely 1mm on top [which allows for the speaker opening], and on bottom, and probably 0.5mm on either side). It appears that even with that gap, only the screen protector or the plastic around the screen could make initial contact on a fall. But, my Incipio clear case doesn't fit without catching the edges of the protector and audibly making them peel up (not necessarily visibly). So it's not wearing a case at the moment.
I have a Tudia Lula 2.0 case coming (the one with the 360 cam cutout), so your incident is a little concerning.
I don't care about the durability of a case or screen protector as long as they do their job when it matters, and that is to prevent the phone itself from sustaining damage. But it's for naught if they don't prevent, or worse even cause damage.
GospelNerd said:
Can you elaborate on this statement in the OP? Got any pics?
I got some of those edge-only adhesive screen protectors with the black borders, which leaves a tiny amount of screen glass exposed (barely 1mm on top [which allows for the speaker opening], and on bottom, and probably 0.5mm on either side). It appears that even with that gap, only the screen protector or the plastic around the screen could make initial contact on a fall. But, my Incipio clear case doesn't fit without catching the edges of the protector and audibly making them peel up (not necessarily visibly). So it's not wearing a case at the moment.
I have a Tudia Lula 2.0 case coming (the one with the 360 cam cutout), so your incident is a little concerning.
I don't care about the durability of a case or screen protector as long as they do their job when it matters, and that is to prevent the phone itself from sustaining damage. But it's for naught if they don't prevent, or worse even cause damage.
Click to expand...
Click to collapse
I don't think the Essential is any more or less fragile than other phones.
My daughter dropped her S9 in a case with a green protector.
$149 to replaced the device.
tech_head said:
I don't think the Essential is any more or less fragile than other phones.
My daughter dropped her S9 in a case with a green protector.
$149 to replaced the device.
Click to expand...
Click to collapse
I think phones with an edge to edge screen are way more susceptible to damage from a drop than phones with bezels or whatever you call them on all 4 sides. Unless you get a bulky case with raised edges that completely obliterates the beautiful design of the phone a case will probably provide little to no protection in a drop. The same is true of a screen protector because it provides zero protection for the edges of the glass.
jhs39 said:
I think phones with an edge to edge screen are way more susceptible to damage from a drop than phones with bezels or whatever you call them on all 4 sides. Unless you get a bulky case with raised edges that completely obliterates the beautiful design of the phone a case will probably provide little to no protection in a drop. The same is true of a screen protector because it provides zero protection for the edges of the glass.
Click to expand...
Click to collapse
Fair point. I always said screw design,give me a tank.I did pull the trigger on the replacement.Got it in a day.Signed up for OTA 8.1 and had it in a couple of hours.Now I just have to baby this thing.And this one is fully unlocked.My original was a Sprint variant and it was bugging out when I pulled the SIM and I could never have used it on vacation overseas.
GospelNerd said:
Can you elaborate on this statement in the OP? Got any pics?
I got some of those edge-only adhesive screen protectors with the black borders, which leaves a tiny amount of screen glass exposed (barely 1mm on top [which allows for the speaker opening], and on bottom, and probably 0.5mm on either side). It appears that even with that gap, only the screen protector or the plastic around the screen could make initial contact on a fall. But, my Incipio clear case doesn't fit without catching the edges of the protector and audibly making them peel up (not necessarily visibly). So it's not wearing a case at the moment.
I have a Tudia Lula 2.0 case coming (the one with the 360 cam cutout), so your incident is a little concerning.
I don't care about the durability of a case or screen protector as long as they do their job when it matters, and that is to prevent the phone itself from sustaining damage. But it's for naught if they don't prevent, or worse even cause damage.
Click to expand...
Click to collapse
Sorry just seeing this now.Cant find a pic but there was a gash on the corner and a crack across the top.Then one last drop and it was a spiderweb.
Hey Guys,
I am from Dubai, United Arab Emirates. I dropped my 3 month old Essential Phone on concrete floor face down and the display is completely smashed in one corner and has cracks all over the screen. Mine broke because I had neither the case nor any screen protector on the phone.
I am planning for the 199$ replacement but heard from them that its a refurbished device. Just want to know whether the refurbished replacement device is void and free of any scratches/ dents or any other physical defects on the body of the phone. And also the overall quality of the phone is good before I take this plunge.
Thanks,
Zulfiqar