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I was not sure where to post this at but alot of you guys are absolutely helpful
so i figured i'd post here and ask for your help. Sorry mods and i hope this
doesn't get moved!!! It is a little long so i apologize for ranting
I've been with Tmobile since November 2010 and i was told I would be able to
switch over to post paid from flexpay in 6 months which i estimated around April.
Good deal. I am on easpay(automatic drafting) and the payments are always on time. Last month, I paid my usual amount for one line. Cool, everything is fine.
A week or two later, i decide to add a line for my brother to get a phone. Being flexpay, i have to of course buy the phone and make a payment in advance for services as well as month in advance since it is in the middle of the bill cycle. Again, no worries everything is cool.
So low and behold the phone gets here and the same day it gets here, both his and mine line are suspended for nonpayment(even though i made a payment for both). I call in and talk with the reps from the Philippines and they tell me they can't find a payment.
So i am basically getting annoyed because i always pay on time and they are telling me i have not paid for either line.
So i used the trick and I called back and instead of using my number, i just typed in my friend's number(She is postpaid) and i got their division of postpaid customer service and explained the situation. They filed a lost payment and while they researched it, they reinstated my account. Eventually that was solved.
Okay, so flash forward to two weeks ago and the same issue occurs except this time I didn't make a payment nor was automatic payment supposed to take the payment out. It is due on March 3rd and it took the payment out
at the end of February.....
So i call in and dispute this and they what..."Can't find the payment" and they have to do another lost payment search and it will take 3-4 business days.
I go on vacation for Spring break and I decide to call in and figure out what is going on. I've given them nearly 2 weeks to fix it.
So now...
1)Can't find the payment(even though my checking acct shows it was taken)
2) They closed the case of the missing payment...Didn't contact me by phone email, text, letter in the mail or anything letting me know the case was closed and letting me know what else i could do or needed to do. They just closed the case and had i not called in, i would have never have known it was closed.
Basically they can not find a payment and even now that i have taken the actual checking out statement in to the store and had them fax it(while i was there) they are still telling me nothing can be found.
It's $101. I am not worried about this money. It is the principal of the situation and the fact that I do not want to be apart of a company
who takes money but can't find the payment.
I didn't mail the money or a money order. It is an electronic payment.
There should be footprints everywhere that shows a payment. And i
don't see how the same exact issue can happen in less than 3 weeks
apart.
any suggestions? what would you guys do?
The fact is, you have proof in the bank statement that T-Mobile collected money from you. Sounds like you're going to have to climb the supervisor ladder until you get someone who has some authority. They can't deny a payment when your bank confirms they took it, so it's just a matter of following it through to the end. As to how you view T-Mobile and whether you wish to stick with them, that's up to you.
Is there anyway to get contact with someone above the call center reps? I've spoken with 2 supervisors(obviously from the Phillipines) and it has just been
an annoying ordeal.
I am only sticking with tmo until the Xperia play or Bionic is released(or some new windows phone catches my eye).
I just need to figure out how to get in contact with someone above the call center reps
They tried to screw me over too when I returned my g2 and got a mt4g. They were charging me for both still because I just did the thing where you add payments to your bill. They were still charging me for the phone I returned and the new one. For about a month of fighting with them, they just kept saying we don't see the payment then they started telling me they returned my money which wasn't true because it wasn't in my account and a credit was never made. So I called the bank and bam 3 days later I got my money. Go to the bank and tell then T-Mobile said they returned you the money and you haven't received it. They will return it for you and take care of the liars at T-Mobile. Been with them for 8 years, I don't know why they were gonna lie and try to screw me out of $138. Bullcorn.
Sent from my HTC Glacier using XDA App
I can almost guarantee the payment was accidentally posted to your friends acct.
@Chad, haha that is doubtful
But anyway, after threatening to leave and take both lines with me to Verizon, she credited my account for the next billing cycle 54 bucks.
Small compensation but at least i got a decent rep who actually did something in my favor.
And I already called my bank and disputed the charge and i should have my 101 dollars back by tuesday the bank rep said.
This works out in my favor. I am still leaving them because i find their flexpay customer service horrible and since my next bill is not due till May 5th now, i am
able to A)save a month of paying a bill B)able to wait and see what comes out for
the other 3 carriers at CTIA
Sounds like Sprint is already taking over, in the CS dept.
There's a big push to get ppl from fp to post paid. Have you asked if you're elegible for conversion?
I've seen payments post to the wrong acct before.
Me too same exact situation here. Was grtting chastened for the g2 and the 4g. Lame.they did fix it though.
Sent from my HTC Glacier using XDA App
I just dont see how a payment can be posted to the wrong account if the account has been set up on Autopay since i signed up back in November 2010
and i dont see how the same exact thing happens within a 2 week period either.
I just worry that since they screwed up the payment and i had a suspension(4 hours) that it doesn't reset the time needed to stay on FP before I transfer to Post Paid
You have to have at least 6 months of good payments to swtich to Post paid
haha and i agree, this does seem like Sprint type of customer service haha
carmeng4evr said:
I just dont see how a payment can be posted to the wrong account if the account has been set up on Autopay since i signed up back in November 2010
and i dont see how the same exact thing happens within a 2 week period either.
I just worry that since they screwed up the payment and i had a suspension(4 hours) that it doesn't reset the time needed to stay on FP before I transfer to Post Paid
You have to have at least 6 months of good payments to swtich to Post paid
haha and i agree, this does seem like Sprint type of customer service haha
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It does your probaly going to have to wait another 6 months to get post paid. Make sure you have that they are at fault so get it in writing. I myself pay full price for my phone out of contract plan. Since its cheaper in the long run anyway.
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carmeng4evr said:
I just dont see how a payment can be posted to the wrong account if the account has been set up on Autopay since i signed up back in November 2010
and i dont see how the same exact thing happens within a 2 week period either.
I just worry that since they screwed up the payment and i had a suspension(4 hours) that it doesn't reset the time needed to stay on FP before I transfer to Post Paid
You have to have at least 6 months of good payments to swtich to Post paid
haha and i agree, this does seem like Sprint type of customer service haha
Click to expand...
Click to collapse
If you want off flexpay go into a corporate store and get them to call. In the store they have the same list to see if your prequalified or call from someone's phone who goes to regular customer care.
Sent from my HTC Glacier using XDA Premium App
Eh, it's all good.
I'll just drop the 200 for the ETF or sell the line to a friend
I am WANTING THAT FRIGGIN Xperia play
I have had an exhausting morning trying to figure this out. I posted a few times in the Epic Touch prices thread but am not getting any answers. I want to upgrade the phone on my wife's line on our family plan and switch it to my line (I really want the epic touch and she wants my epic). I've spoken with 2 chat representatives and 2 phone reps. Both chat reps said the phone must remain active on the line it was upgraded on for 6 months. I asked them if they just meant the services, and they said "no" the phone itself. After chat session 1 I called in. Representative said it was ok as long as any service add-ons remained active for 6mo. I washed and repeated the whole process and came up with the same answers from another chat rep and another phone rep. Chat no, phone yes. Does anyone have experience doing this at Letstalk?
I think I found my answer. After multiple calls, I got confirmation over the phone that it is not possible to switch the phone following an upgrade to a different line. 3 sales representatives said it could be done as long as the services remained active. I asked for someone who could give me written confirmation and she stated that it was not possible within the first six months. I stated and restated several scenarios (wife doesn't like phone, gets broken no insurance then fixed, etc) and she said they would all be subject to a Equipment Subsidy Fee of $250. I hope not many of you were planning on doing this like I was. I guess it is Best Buy or RadioShack for me. Wonder if I will have to pay 200(+36 for activation) vs. 124. Damn it.
If you read LetsTalks terms and conditions to their discounts, it says that switching lines and what not "Does not apply to Sprint plans" Answer your question? Ill find it again in just a sec.
Edit -
Copied from LetsTalks website.
*Please note: the following provisions regarding deactivation, equipment swapping and account termination DO NOT apply to Sprint purchases, even where stated otherwise.
*Failure to maintain service for 181 days may subject the purchaser to a deactivation charge equal to the difference in price paid for the phone and the price of the phone if purchased without contract, if such action results in the loss of carrier commissions by LetsTalk.com.
*All of the above stipulations are solely in the interests of ensuring that LetsTalk.com earn an expected commission from Sprint, it is this commission which is allowing LetsTalk.com to offer this discount.
Seriously I love you man. This community is great. One sales representative even said it does not apply to sprint plans. I saved the T&C and will go reread them. I will go ahead and place my order then. I thought I read that whole thing. Thanks again.
Jesse Buck said:
Seriously I love you man. This community is great. One sales representative even said it does not apply to sprint plans. I saved the T&C and will go reread them. I will go ahead and place my order then. I thought I read that whole thing. Thanks again.
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I answered you in other thread too. I do remember the service rep stating something about it being ok because I am on sprint. She said no way if I was on verizon or tmobile.
Sent from my SPH-D700 using XDA Premium App
Just read your reply, thanks
The CS Rep I talked to on the phone said that it doesn't apply to Sprint and that I could do it.
I had 3 reps on phone confirm it was possible. 1 phone and 3 chat reps said it wasn't. This is even after I showed them the wording "provisions DO NOT apply to Sprint purchases". We might have a class action if they charge us all 250. jk
Can you switch lines even if your not on a family plan, could I use my girlfriend upgrade and switch phones, she's on a family plan and I'm on a indivual plan?
Sent from my SPH-D700 using xda premium
Hey, so last thursday I got a free arnova 7c g2 on contract. Due to a system malfunction on their end they never activated my connection. Now they are demanding that I pay £150 for the tablet or they won't activate my connection.
How is this fair? Is it even legal? I signed a contract that they would give me the tablet free in return for the monthly fee. When I signed they said "once you've signed the contract it cannot be broken" and yet they are breaking it and demanding either £150 or the unit back.
What should I do? I have a copy of the contract.
I find it utterly disgusting that they are trying to charge me money not stated on our initial agreement and contract because their systems messed up.
Sent from my HTC Desire S using XDA App
Couldn't you give it back and re sign
Nope the guy at carphone warehouse tried that, that's what they did, when they redid the sale three wanted the money up front. That's where the £150 came into it. But the original contract was a free tablet, not £150
Sent from my HTC Desire S using XDA App
Surely they can't accept me then change their minds a week later?
Shouldn't the contract be upheld by both parties?
Sent from my HTC Desire S using XDA App
call to customer care ..they will help u out
I did, they refuse to remove the deposit.
Sent from my HTC Desire S using XDA App
Explain the problem better.. they gave you a free tablet as part of the contract deal?
Then you took it home and due to an error on their part they never activated the service, now they're using it as an excuse the get the unit back?
You have the leverage here, since they're threatening to keep you disconnected if you don't return it or pay for it. But if they don't activate your service they can't bill you for anything.
If push comes to shove, escalate the matter and threaten to put in an official complaint. I would also look through the contract about the parts concerning the tablet offer and read it back to them over the phone.
Thank you for your advice Soldier Blue, yes that's about the size of it, they either want the tablet back or £150 to connect it which was not past of the contract I signed. For a £150 deposit I could get a better tablet than this one.
Thank you again.
Sent from my HTC Desire S using XDA App
.
Moved to proper section, please read the rules before posting.
General seemed the correct section as far as I knew. I have read the rules. I've been a member here for a few years.
Either way apologies for posting incorrectly.
Sent from my HTC Desire S using XDA App
orb3000 said:
Moved to proper section, please read the rules before posting.
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Long time lurker here, but I have to ask, how does this belong in networking? This does not seem to have to do with any network hardware, software, settings etc. From what I can tell this seems to be more about a legal dispute involving a tablet's service contract and not networking.
Sorry if my judgement is incorrect, it just seems that Uppy needs advice and this is not the appropriate section of the forum in which to get it.
souphat said:
Long time lurker here, but I have to ask, how does this belong in networking? This does not seem to have to do with any network hardware, software, settings etc. From what I can tell this seems to be more about a legal dispute involving a tablet's service contract and not networking.
Sorry if my judgement is incorrect, it just seems that Uppy needs advice and this is not the appropriate section of the forum in which to get it.
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Click to collapse
Well that was what I thought but I suppose the mod knows best dude
Sent from my HTC Desire S using XDA App
I'm not an attorney but I am studying US law, which UK law is very similar to. This is a breach of contract. Given the facts as you've represented them, you're neither required to pay the £150 nor required to return the device. Tell them to get your service running without any additional payment.
Uppy said:
Thank you for your advice Soldier Blue, yes that's about the size of it, they either want the tablet back or £150 to connect it which was not past of the contract I signed. For a £150 deposit I could get a better tablet than this one.
Thank you again.
Sent from my HTC Desire S using XDA App
Click to expand...
Click to collapse
A deposit is different than a payment for the tablet. While the tablet may be free, they may be charging you a deposit on the line due to poor or no credit. It is common practice in the States for this type of thing. Even on my first cell phone line so many years ago, I had to put down a $150 deposit on the line since I hadn't built up a credit score/reputation.
Check the wording that both the company and you are using here. Just because the tablet is free, that doesn't mean that your service is.
cajunflavoredbob said:
A deposit is different than a payment for the tablet. While the tablet may be free, they may be charging you a deposit on the line due to poor or no credit. It is common practice in the States for this type of thing. Even on my first cell phone line so many years ago, I had to put down a $150 deposit on the line since I hadn't built up a credit score/reputation.
Check the wording that both the company and you are using here. Just because the tablet is free, that doesn't mean that your service is.
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Yeah I know dude. But the point is that there was no deposit when I took the contract out, meaning they have altered the terms of the contract after I signed it. Surely this is not legal?
Sent from my HTC Desire S using XDA App
Ask them to show you what you signed. If they can't, you can keep the tablet and go somewhere else. If they can, then they can't ask for anything new that's not in the contract.
i know people are aware that at&t offers discounts via college's and/or employer's..but if those options aren't available to you, you can still get a discount!!
for new customers:
10% off monthly recurring charges
Waived Activation Fee
Free Shipping, and
Heavily discounted handsets
for already existing customers:
10% off monthly recurring charges
Waived upgrade fees (weekends)
Discounted handsets (for upgrades)
Free Shipping
to get the discount:
google student rate and go to their site.
their wireless promos are on the front page (you can't miss it).
go through them and you can obtain a discount phone & monthly bill!!
is there any way to go to an at&t location and still apply the discount via student rate?
Most carriers offer something for a lot of companies/schools. Just ask.
I've even heard people getting discounts over the phone just by asking nicely even if they don't qualify.
I have 25% with Sprint..
I get a 15% "discount" for being a union member.
Sent from my Nexus S using XDA App
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Thread moved. Would advise you to read forum rules and post in correct section.
Failure to comply with forum rules will result in an infraction and/or ban depending on severity of rule break.
"Please send us an email at [email protected] with the following information: your first and last name, your AT&T mobile number, the last 4 digits of your social security number and your billing zip code and we will migrate your account to apply the discount to your bill. Please specify in the email if you would like us to forward you the confirmation."
Sounds fishy..
Can people confirm this is legit and isn't gonna screw me?
thatbigmoose said:
"Please send us an email at [email protected] with the following information: your first and last name, your AT&T mobile number, the last 4 digits of your social security number and your billing zip code and we will migrate your account to apply the discount to your bill. Please specify in the email if you would like us to forward you the confirmation."
Sounds fishy..
Can people confirm this is legit and isn't gonna screw me?
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That doesn't seem very legit. I'd go into a store directly and ask for a student discount. The rep I talked to the other day said he didn't know if it counted for community colleges, but he said it did count for uni. Probably you just need a .edu email and then it's good, but yeah, ask.
sweet deal att has there, luckily i work for Allied Barton we get a major discount of 21%
msfguard said:
sweet deal att has there, luckily i work for Allied Barton we get a major discount of 21%
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I wonder if they'll do the same for Securitas employees.
thatbigmoose said:
"Please send us an email at [email protected] with the following information: your first and last name, your AT&T mobile number, the last 4 digits of your social security number and your billing zip code and we will migrate your account to apply the discount to your bill. Please specify in the email if you would like us to forward you the confirmation."
Sounds fishy..
Can people confirm this is legit and isn't gonna screw me?
Click to expand...
Click to collapse
i applied with student rate myself and i would call them for your own security and reassurance for yourself.
also check out their website. it's legit. but once again, check it out for yourself and see what your thoughts are on it.
just google studentrate
hope this helps!!
it's better than not having a discount at all.
it's worth a try.
I apply discounts for customers all day and never have I ever seen that before.
Try your luck here with your employee/school email.
https://www.wireless.att.com/business/authenticate/
I hope you know that they could easily sabotage your AT&T account and steal your identity with just that little piece of information that they asked for.
student rate offers a ton of discounts, not just cell phone deals.
it's a pretty good site to get a variety of deals.
great source.
samryderdie said:
student rate offers a ton of discounts, not just cell phone deals.
it's a pretty good site to get a variety of deals.
great source.
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Hmmm yea a 10% discount is def not worth giving out that sort of info
Sent from my GT-N7000 using xda premium
my school gives 10% and the paperwork is lengthy..
i went through student rate and it was just easier.
i've purchased through them before so i'm comfortable.
i haven't heard anything bad about them. just read reviews.
I just called customer service and they said that they don't offer student plans...but then again...it was customer service. Hahaha.
i believe in order to get the discount you have to do it on student rate's website. they have a promo code or a link.
It depends if your school has a bsuiness account with AT&T or not.
Sent from my GT-N7000 using xda premium
you can apply them to a family plan but they limit you on the amount of lines that get the discount.
for anyone who cannot obtain a discount from their school or work.. it's better than nothing. right?
Discounts first line mrc
All lines data 25+
None on msg
Sent from my GT-N7000 using xda premium
*Mods please forgive me if this is the wrong section for this*
Ok so I took advantage of Sprint changing my corporate discount rate in February to get out of my contract *see Materially Adverse Changes section of Sprint contract* ETF free. I spoke with a rep and at first she was resistant, but eventually gave in when I quoted their own contract to her. She assured me that my ETF fees were waived and that all I would pay is my last bill that was due. Got my statement from them a few days ago and surprise surprise the ETF fee was in-fact included in the total amount due. I spoke with a rep and this rep stated that the previous rep I spoke to had no authority to make that decision and that since it had been past 30 days of the change of rates they wouldn't/couldn't waive the fees even though I called originally within 10 days of the change. What is my next step? I don't have the funds to pay off the ETF nor do I believe I should have to. I have already paid what I owed them minus the ETF.
Thanks for the help,
DroidMahn
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Thread moved. Would advise you to read forum rules and post in correct section.
Failure to comply with forum rules will result in an infraction and/or ban depending on severity of rule break.
Sorry about that. Read the rules a few times, couldn't figure out where this was applicable.
Small claims court perhaps?
Maybe file a complaint?
Cancel any direct debit or standing order you have with them and then manually pay what you believe you should. After that they can argue the toss with you for the extra fee, but if you cancelled within 10 days into a 30 day cancellation period then they are in the wrong, despite what they might say. They would never let it get to court - they're just pushing their luck to see if you'll pay them, and are probably doing the exact same thing with thousands of other customers.
Do what Archer said and REMOVE ANY AND ALL CREDIT/DEBIT/BANK INFO. Then file a report with the FCC. The FCC will send them a letter and, they will have to respond, most likely by waiving your ETF.
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They already have all that info. Can't really afford to cancel my bank account
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DroidMahn said:
They already have all that info. Can't really afford to cancel my bank account
Sent from my Galaxy Nexus using xda premium
Click to expand...
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You can call Sprint and, have them take that Info OFF OF YOUR ACCOUNT.
I did exactly that right before I canceled with Sprint in Oct 2011. I told them the accounts were closed and I didn't have the new info yet. (I, canceled sand ETF but I still had them remove my info just in case.
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Im on the same boat as you. I originally called and complained about the change as i had just opened my account in January
And told them wtf! ! The rep said if i didn't like the increased bill i could get out etf free. So i got lucky and found someone on craigslist with 2 lines on Verizon with unlimited data they were giving up and i hopped right on it. Same day i took over liability and ported my numbers over from sprint. Then i called sprint and told them ok im done switching can you waive my etf fee? The rep tried to deny me but i told them look at the notes i already called about this and now its done. I am not paying you guys 800 in cancellation fees. She tracked down the rep that let me go etf free i think he got in trouble but i argued that i was right they have no right to charge me more than what i agreed to at signing. They gave me a claim number and told me that the etf fees would be removed within 3-5 days. I also sold my iphone that i bough from them for 199 on ebay for 475 lol. Verizon is a much better carrier here in los Angeles too. Sprint slows to a crawl at daytime down to like 200kbps while Verizon stays at least at 700 and 4g lte is bad ass.
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They really, really want that ETF if they can get it. You should do what archer said, becuase they will back down and let you go with out ETF.