Database Users

Verizon Really Likes My $$$

So i finally went about returning my Xoom today at my local Verizon store where i purchased it. It was an interesting experience because low and behold. Verizon wasnt very anxious to give me back my money. I first had to wait in line for 30 mins just to speak to a CSR. Then when i finally got to the front of the line and requested to return my Xoom
excuse #1 " I dont think i have enough money in my register to refund your money at this time"
my response: "why cant you just get the money from someone elses register, are you saying that unless this money comes specifically from your register theres no other source of money in the whole store to fulfill my refund?
her answer "Yes" "but if i liked i could take my Xoom back and come back at a later time when they had more money".
Then i notified her that i payed part cash/part credit and asked if she had enough money to fullfuill the cash portion and the rest on my card. simple enough. She suddenly became baffled and required managers assistance.
Then they asked if i had a verizon wireless account and they could credit my account to the tune of $573(my refund amount) essentially getting their xoom back and keeping my money at the same time. um THANKS BUT NO THANKS.
So finally they were able to scrounge up some cash and process my original request to refund my cash payment and put the rest back on my card.
The part i dont understand is that the girl who was helping me by the end of this was giving me major attitude and begrudginly gave me back my money like she took it out of her own purse. I even said thanks and have a nice day and she totally ignored me.
All in all no love lost i took my refund and went and put it towards the purchase of a brand new LED tv for my bedroom.

Lol get more money I guess is the solution
Sent from my Xoom using XDA App

Was there a restocking fee?

Why did you post this here?
Sent from my Xoom using XDA Premium App

Bauxite said:
Why did you post this here?
Sent from my Xoom using XDA Premium App
Click to expand...
Click to collapse
He's sharing the experience of returning his xoom just incase other users are planning to do the same.

This just in: every carrier ever in the history of the world doesn't wanna give you a refund.
Cool thread. Is this news? lol.

Thats odd because I did the old 30 day no questions asked on the droid 2 and they had no problem and anytime I want to return something they are always hopping to it at my store. I guess it might be a different setting, its a smaller town and I am always in there buying stuff, so maybe they know I will be back and just something else and get my money then. I was considering returning my xoom but just the trouble of returning it is too much for me. The longer I keep it the more I like it. I am just so used to the 10in screen, just looking forward to some cool roms for it and I will be fine with it. It was a little early as nothing in android was ready for the 3.0 + tegra 2 combination, but as devs make apps for it and 3.0 matures under googles hand it will become a strong platform (my opinion).

nunyabiziz said:
Was there a restocking fee?
Click to expand...
Click to collapse
Yes there was a restocking Fee. Its $70 for tablets. So my purchase price(subsidised) was close to $650. BTW in case noone was aware apparently the ETF for the xoom isnt the same as with Smartphones. On my reciept it stated that the ETF was only $175 not the $350 they usually charge. you know, if anybody wanted to save 200 bucks and definitely intended to keep their Tab for a while.

verusevo said:
Yes there was a restocking Fee. Its $70 for tablets. So my purchase price(subsidised) was close to $650. BTW in case noone was aware apparently the ETF for the xoom isnt the same as with Smartphones. On my reciept it stated that the ETF was only $175 not the $350 they usually charge. you know, if anybody wanted to save 200 bucks and definitely intended to keep their Tab for a while.
Click to expand...
Click to collapse
You're lucky you even got cash back. As I work for a Verizon corporate store, anything over 175 goes back to the cust as a check from financial or acct credit.
Sent from my Xoom using XDA Premium App

idkwhothatis123 said:
You're lucky you even got cash back. As I work for a Verizon corporate store, anything over 175 goes back to the cust as a check from financial or acct credit.
Sent from my Xoom using XDA Premium App
Click to expand...
Click to collapse
LMAO i had actually thought this myself upon walking into the store. But as soon as i heard CA$H i was ready to go a full 10 rounds. i really wasnt interested in waiting weeks/months for a check.

Get out of your Verizon contract

It's possible to break out of your Verizon Wireless contract in the next 60 days without paying an early termination fee because they're increasing the "regulatory fee" they charge customers from $.13 to $.16. This is what is known as a "materially adverse change of contract" and by standard contract law, it renders the contract void if one of the parties doesn't like the change.
More information at Fatwallet and consumerist.com.
Hope this helps

Yes thanks. I read that on phandroid yesterday, have been thinking about it.

mailaliasgar said:
It's possible to break out of your Verizon Wireless contract in the next 60 days without paying an early termination fee because they're increasing the "regulatory fee" they charge customers from $.13 to $.16. This is what is known as a "materially adverse change of contract" and by standard contract law, it renders the contract void if one of the parties doesn't like the change.
More information at Fatwallet and consumerist.com.
Hope this helps
Click to expand...
Click to collapse
So a few questions if anyone has gone this route in the past:
What is the process to follow to do this? Do you just walk in and ask to be let out of your contract?
Are there any negative consequences if you decide in the future to go back to Verizon?
If you break the contract, can you remain with VZW until you purchase another phone/plan from someone else (Sprint)?

Dumb question. but if you do this can you sighn up for another 2 year contract for the discount on a new phone.
Sent from my SCH-I500 using XDA Premium App

Jmatch said:
Dumb question. but if you do this can you sighn up for another 2 year contract for the discount on a new phone.
Sent from my SCH-I500 using XDA Premium App
Click to expand...
Click to collapse
Breaking the ETF does not entitle you to an upgrade on your equipment. So basically you would have to start a new line of service if you do not have an upgrade. This means losing your current mobile number, and possibly paying additional activation fees/pro-ration on your next bill. If you do not care about losing your current mobile number, I say go for it.
The primary benefit I see in this is if you are already planning on switching carriers, and are currently under contract.

Monthly bill with verizion is getting too much for me especially since a lot of my family members are wishing to get smartphones.
This will be useful for me as I do not wish to pay 600 dollar to end the contract of 4 phones.

I did this yesterday. It took five minutes and was probably the easiest call I had with Verizon ever. I'm glad I don't have to give them another cent. I was told I wouldn't be able to continue paying month by month on the line but I'm not sure about signing another agreement. I wouldn't be surprised if they denied you.
Anyone want to buy a Fascinate?

Smeed said:
I did this yesterday. It took five minutes and was probably the easiest call I had with Verizon ever. I'm glad I don't have to give them another cent. I was told I wouldn't be able to continue paying month by month on the line but I'm not sure about signing another agreement. I wouldn't be surprised if they denied you.
Anyone want to buy a Fascinate?
Click to expand...
Click to collapse
Could you shed some lights on your conversation? eg how you started and what did they say?
Thanks

I called and went straight to retention (I can't remember if I called the usual customer support number or the 1-888 number on the bill but either way it shouldn't matter). A woman picked up and I said I'd like to cancel my cell service because of the increase in the Regulatory Charge. She asked if they were indeed raising the price so I read the "Notice of Change To Regulatory Charge" from my bill. She asked when I received notice of this and I told her it was on my current bill. She asked if there was anyone else I'd rather just transfer the line to, I said no. Somehow I ended up reading her the bold part from the second paragraph below. She asked me if I was planning on taking the number to a different carrier, I said yes. She told me the ETF would show up on my bill with a credit, the line was being disconnected (I assume at the end of the current billing cycle) and that I'd be unable to continue paying month by month on that line because of how I was canceling.
I don't recall her even talking to a supervisor. I had the following copied straight from the user agreement just in case though.
An hour later I left the Sprint store with my number, a $125 credit for leaving verizon and an HTC Evo 3D.
What Charges Are Set by Verizon Wireless?
You agree to pay all access, usage and other charges that you or the user of your wireless device incurred. For Postpay Service, our charges also include Federal Universal Service, Regulatory and Administrative Charges, and we may also include other charges related to our governmental costs. We set these charges; they aren't taxes, they aren't required by law, they are kept by us in whole or in part, and the amounts and what they pay for may change.
Can Verizon Wireless Change This Agreement or My Service?
We may change prices or any other term of your Service or this agreement at any time,but we'll provide notice first, including written notice if you have Postpay Service. If you use your Service after the change takes effect, that means you're accepting the change. If you're a Postpay customer and a change to your Plan or this agreement has a material adverse effect on you, you can cancel the line of Service that has been affected within 60 days of receiving the notice with no early termination fee.

anyone tried this and been able to open a new account with verizon for a new phone?
also, if I do that, any way I can keep my same number for an extra fee?
Sent from my SCH-I500 using XDA App

jordanzink said:
anyone tried this and been able to open a new account with verizon for a new phone?
also, if I do that, any way I can keep my same number for an extra fee?
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
I highly doubt you could. Think about it: You're canceling your account completely due to the increase. Then you try to open a new account?
Sent from my SCH-I500 using XDA App

You could do this in a very roundabout way, particularly if you're not the primary line on a family plan.
If it's just you, they will make you wait at least 45 (that's what Sprint does) days (VZ could be 60 or even 75, I can't remember) days before you can sign up with them again.
If you want to save some $ and wait it out (when you come back in, you wouldn't be on unlimited, though), you could port your #(s) off to a prepaid carrier (Net10, TracFone, etc) and let it sit there while the waiting period runs out.
If you're planning on staying with Verizon, it's totally not worth it. If you've been looking to jump to Sprint (cheaper) or AT&T/T-Moble (LAWL), then it's a great time to do so.

Yeah, the only reason you should even consider doing this is if you'd been thinking about switching to Sprint at the end of your contract anyways (for the savings).
'Cause if you think Verizon is bad, just wait until you try AT&T or T-Mobile.

Looks like I am switching to sprint. OK to wait 2 weeks to do this, or will it be too late by then?
Evo 3d or epic 4g... Decisions, decisions...

PhoenixPath said:
Looks like I am switching to sprint. OK to wait 2 weeks to do this, or will it be too late by then?
Evo 3d or epic 4g... Decisions, decisions...
Click to expand...
Click to collapse
I believe you have 60 days, though I don't know the start day of that 60 day period. I think I read July 1st somewhere...
tapatalked from my KangBanged Fascinate

PhoenixPath said:
Evo 3d or epic 4g... Decisions, decisions...
Click to expand...
Click to collapse
No competition there: the Epic 4G was meant to compete with the original Evo 4G and is thoroughly outclassed by the Evo 3D (single-core 1ghz vs. dual-core 1.2ghz, 512mb vs 1gb RAM, etc.).
The Nexus S 4G, while still a 1ghz single-core/512mb RAM device, is much newer, has some extras like NFC, and is a pure Google phone (read: instant updates) so it would be a far better second option.

Does anyone know if this took effect? I know it was scheduled for July 1st, but verizon may have found a way around it does anyone have the facts?

If I could somehow use this to get an upgrade without using my new every two upgrade, that'd be awesome. But I doubt it.
Sent from my SCH-I500 using XDA App

I just got off the phone with Verizon and they said I could not cancel without paying the ETF fee. Any ideas?
Sent from my SCH-I500 using XDA Premium App

plantroller said:
I just got off the phone with Verizon and they said I could not cancel without paying the ETF fee. Any ideas?
Sent from my SCH-I500 using XDA Premium App
Click to expand...
Click to collapse
Did you ask to speak with a manager? Did you read the article from OP? They give plenty of pointers in the consumerist article.....
Sent from my SCH-I500 using XDA App

Sprint requires your phone to be sent back in

So today, I was getting everything straight so we could transfer our number to AT&T. The reason we are switching is bcause Sprint has NO service at my house. I had talked to several reps from Sprint, all of which said that the Early Termination Fee would be waived since we did not have coverage. Well, today I found out that even having been told the ETF would be waived, me and my mother would be required to send our phones into Sprint or we would be charged. WTF?! They are going to charge us if we don't send back phones that WE payed for? One of them over a year ago! I think this is BS. I will fight it as long as I can. What do I need to tell them? I wasn't told this the first times I was told the ETF would be waived.. so I may go on that. Way to go Sprint though, piss u off even as were leaving.
Sent from my SPH-D700 using xda premium

Part of the contract deal is they "absorb" the difference of retail vs. the 2 or 1 year contract phone price. They should technically offer you a proration of that difference for each phone based on the remaining contract time.
Sent from my SPH-D700 using Tapatalk

Just call & ***** for one week. Hears how I got out of cantract last march (becuz of bs gps on froyo & 2.1) I called & *****ed *****ed some more an other day. Then one day I woke up with a hang over in a bad ass mood. I called them & told them I had nothing to do that day & it was raining out. And proceeded to tell them that if they did NOT resolve my problem on this call I would continue to waste there time & call them all day therefore over hours of them paying customer service to listen to my *****ing insted of them helping other customers which would equal more than my early termination fee. Rofl & it works on there 3rd call. Now I did not leave sprint I only wanted off contract cuz the way I see it sprint had there dam name printed on a phone that said it had gps & it did not work & the only reason I was on contract was because they subsidized the price of the phones. A phone with a defective piece of **** gps until gingerbread and custom rom over a year later.
So you could find some thing you don't like about the phone (a software bug) and focus on that. Maybe the sound on the camera in gb there no mute?
If you know how to ***** then you WILL get your way.
Sent from the Drivers Seat of my Suby txting and Driving doing 100MPH+ in a school zone! Ha.

My phone cost over $600 to buy outright when I got it but I only paid $199 and signed a two year contract. So I'm sure someone feels that if I don't complete the contract they ought to get something back. Just sayin...

ETF is one thing to get out of, but part of the contract was that they would give you an expensive phone for cheap if you stay with them. You are leaving so they want their phone back. I say THEIR phone because the you are actually paying for the phone over the time of the contract's length.
Also, why did you wait so long to cancel when you had no coverage at your house? Didnt you check coverage BEFORE signing up with them? After all, it IS a lot of phone and you are getting into a legal contract.

Or... You could work them for a free Airave. Same thing here our house is a deadzone. The thing works great and I npw have full signal at home.

I'm also with sprint on this one. The entire point of the ETF is is to absorb the cost you caused them to incur when giving you the subsidy. Returning the phone seems like the right and reasonable thing to do if you they are going to waive the fee. Our phones are basically minicomputers now and are not cheap to us or the carriers.
OP, were you aware you had no service within the trial period? How about the airave?
Sent from my SPH-D700 using xda premium

Purchased my Epic on Ebay, best purchase I ever made for $200.
Sent from my SPH-D700 using XDA App

Alright sorry I just got back to service. Where we live, there is no high speed internet, so the Airave is out, we actually have one, but no internet. Second, we just moved. We have been wth sprint for 8 1/2 years. Where we moved to doesn't have service. And for the last poster, I bought my Epic off of Craigslist, part of what upsets me about hving to send it in.
Sent from my SPH-D700 using xda premium

nbunn said:
Alright sorry I just got back to service. Where we live, there is no high speed internet, so the Airave is out, we actually have one, but no internet. Second, we just moved. We have been wth sprint for 8 1/2 years. Where we moved to doesn't have service. And for the last poster, I bought my Epic off of Craigslist, part of what upsets me about hving to send it in.
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
If you bought it off of Craigslist they have absolutely no right to it politely tell them to die in a fire. As for the Airave you will probably have to send it back unless you were crazy enough to pay them for it (got mine for free) find a sprint retail store or ups it (ground is 5-7bucks most anywhere in the states).
I didn't see all that much about what other phones you have, but the ones bought from sprint at a reduced cost are subject to the etf.. Now if its been bought from eBay/Craigslist/ect. ect. I can only suggest you tell them to die in a fire, if that don't work give the folks at the executive customer service dept. a call 703-433-4401 (Consumerist)
-Ice

thaiceman said:
If you bought it off of Craigslist they have absolutely no right to it politely tell them to die in a fire. As for the Airave you will probably have to send it back unless you were crazy enough to pay them for it (got mine for free) find a sprint retail store or ups it (ground is 5-7bucks most anywhere in the states).
I didn't see all that much about what other phones you have, but the ones bought from sprint at a reduced cost are subject to the etf.. Now if its been bought from eBay/Craigslist/ect. ect. I can only suggest you tell them to die in a fire, if that don't work give the folks at the executive customer service dept. a call 703-433-4401 (Consumerist)
-Ice
Click to expand...
Click to collapse
Yeah ill send the Airave in, they are sending a return kit for it. The other Epic was bought less than 6 months ago with the upgrade so ill probably just send it in. At&t would give us $85 for it which would cover the cost of the Captivate Glide which is what she got, but oh well I guess.
Sent from my SPH-D700 using xda premium

nbunn said:
The other Epic was bought less than 6 months ago with the upgrade so ill probably just send it in.
Click to expand...
Click to collapse
I was gonna say you could always sell it and you might make a buck or two off it after the ETF, but then I remembered that they increased the ETF's not too long ago.
If you were lucky enough to get it before the increase you could pay the ETF and sell it on eBay/Craigslist or here on xda & still come out ahead .
-Ice

this whole debacle sounds like a mix up and either the op or sprint is very confused. sprint DOES NOT require you to send in the hard ware if they cancel the etf. who even told you this op? they cant even do anything with the phone besides use it for parts or refurb it. 1 or 2 hundred dollars is less than a drop in the bucket when your last earnings report said you were down 5 bil. (im looking at you sprint)
i think they just want you to send back the airave.

thaiceman said:
If you bought it off of Craigslist they have absolutely no right to it politely tell them to die in a fire. As for the Airave you will probably have to send it back unless you were crazy enough to pay them for it (got mine for free) find a sprint retail store or ups it (ground is 5-7bucks most anywhere in the states).
I didn't see all that much about what other phones you have, but the ones bought from sprint at a reduced cost are subject to the etf.. Now if its been bought from eBay/Craigslist/ect. ect. I can only suggest you tell them to die in a fire, if that don't work give the folks at the executive customer service dept. a call 703-433-4401 (Consumerist)
-Ice
Click to expand...
Click to collapse
I love that line. Next time I pissed off I'm going to tell some one to go die in a fire. Makes me chuckle
Sent from my SPH-D700 using xda premium

AOD_Corwin said:
I love that line. Next time I pissed off I'm going to tell some one to go die in a fire. Makes me chuckle
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
Me too. Awesome

thaiceman said:
If you bought it off of Craigslist they have absolutely no right to it politely tell them to die in a fire.
Click to expand...
Click to collapse
YES! +1 on this. I love that line!

T-Mobile Jump! program??

Anyone see this today?
http://www.dailytech.com/TMobile+Un...+Yearly+Upgrades+for+10Month/article31944.htm

stevessvt said:
Anyone see this today?
http://www.dailytech.com/TMobile+Un...+Yearly+Upgrades+for+10Month/article31944.htm
Click to expand...
Click to collapse
Yes now I'm thinking of switching to T-Mobile once my contact is up with Sprint.
Sent from my SPH-L720 using xda premium

nicotheandroidguy said:
Yes now I'm thinking of switching to T-Mobile once my contact is up with Sprint.
Sent from my SPH-L720 using xda premium
Click to expand...
Click to collapse
I made the switch from Sprint to tmobile when the s4 came out. Do not regret a thing. Sprint can suck a large one
Sent from my SGH-M919 using Tapatalk 4 Beta

I have sprint and T-Mobile I have no lte yet but the jump plan sounds good but you still have to pay off the first device even if you upgrade
Sent from my SGH-M919 using xda premium

tech7 said:
I have sprint and T-Mobile I have no lte yet but the jump plan sounds good but you still have to pay off the first device even if you upgrade
Sent from my SGH-M919 using xda premium
Click to expand...
Click to collapse
Nope...
"..Meanwhile, your remaining payments are voided and you get to pick a new phone.."

Nice I'm gonna order bb q 10
Sent from my SGH-M919 using xda premium

I just left Sprint and came to T-Mobile and got the GS4. Sprint sucks. Spent 6 years dealing with their horrible data speeds on a smartphone. Not anymore! T-Mobile is a big improvement. Not sure if this Jump! program is a good idea for those who buy all the newest phones and then sell them on craigslist towards the new one. Doesn't seem like it saves you very much since you have to turn in the phone you currently have.

Well, if you do the math.....$99 down and $20/mo for 6/mo, and $10/mo for the Jump program, thats $279. $579-279 is $300. Yes, you could get more on craigslist if you wanted, but its better than most of the other trade in programs, and its very convenient. And that extra $10 includes insurance/theft protection.

So right now, I got the S4 in May and of course I have to pay it off. If I enroll in the program I don't have to pay it off anymore or what?

Burner2K0 said:
So right now, I got the S4 in May and of course I have to pay it off. If I enroll in the program I don't have to pay it off anymore or what?
Click to expand...
Click to collapse
Yes... But I read you have to wait 6 months before the first upgrade. The payoff disappears, trade in your current phone, and buy at new customer price... With the monthly financing of course.
Sent from my SGH-M919 using xda premium

The question is: when does if start? It officially starts July 14, so does it apply only to new purchases after that? Or will they let you do it retroactive to a certain date. Also you have to have the insurance plan already, which I believe must be put on at the time of purchase of the phone.

I just read on T-Mobile's site: " JUMP must be added within 14 days of qualified device purchase."
Does this mean we are screwed if we got our S4 before July 1st? The program starts on the 14th.
Sent from my SGH-M919 using xda premium

Sounds like it, but maybe you can call them on the 14th and plead your case.

tech7 said:
I have sprint and T-Mobile I have no lte yet but the jump plan sounds good but you still have to pay off the first device even if you upgrade
Sent from my SGH-M919 using xda premium
Click to expand...
Click to collapse
No you don't you just turn in your current phone to upgrade.
Sent from my SPH-L720 using xda premium

I watched the full press conference and had some of the same questions you guys do. One of the things they said was that there would be a limited time opportunity for existing customers to sign up, but there were no further details given. So I decided to ask. The first person through customer service chat hadnt even heard of it yet so I asked in the forums. The only answer I got there was someone saying it was for all simple choice customers. But if you go here to the Jump info page toward the bottom of the page it says "Already a T-Mobile customer?" and has a link. When you click that link it takes you to your log on. After logging in it takes you back to that info page with the July 14th date. If it wasnt for existing customers I dont see why that would be on the "Jump" page.
Heres how I think it works as far as existing customers. When it starts on July 14th there will be a limited time window for existing simple choice customers that already have the insurance to be able to change their existing PHP insurance to "Jump". Since I am still within my 14 day period I made sure I added the insurance just to make sure I qualified. We will know soon enough, but my guess is that it will be available to us for a limited time, and only if we already have the standard insurance they offer now.

Gam3r 4 Life said:
I watched the full press conference and had some of the same questions you guys do. One of the things they said was that there would be a limited time opportunity for existing customers to sign up, but there were no further details given. So I decided to ask. The first person through customer service chat hadnt even heard of it yet so I asked in the forums. The only answer I got there was someone saying it was for all simple choice customers. But if you go here to the Jump info page toward the bottom of the page it says "Already a T-Mobile customer?" and has a link. When you click that link it takes you to your log on. After logging in it takes you back to that info page with the July 14th date. If it wasnt for existing customers I dont see why that would be on the "Jump" page.
Heres how I think it works as far as existing customers. When it starts on July 14th there will be a limited time window for existing simple choice customers that already have the insurance to be able to change their existing PHP insurance to "Jump". Since I am still within my 14 day period I made sure I added the insurance just to make sure I qualified. We will know soon enough, but my guess is that it will be available to us for a limited time, and only if we already have the standard insurance they offer now.
Click to expand...
Click to collapse
So if you have insurance like php. Then just add the 10 dollars a month. Or does it replace that and just pay the jump price instead of the insurance cost.
Sent from my GT-I9505 using xda premium

einrae214 said:
So if you have insurance like php. Then just add the 10 dollars a month. Or does it replace that and just pay the jump price instead of the insurance cost.
Sent from my GT-I9505 using xda premium
Click to expand...
Click to collapse
It replaces your existing insurance. So if your paying the 7.99 now its only $2 more to replace it with Jump. This covers basically everything that could break your phone, theft, loss, and adds the ability to upgrade up to twice a year. I just tweeted John Legere the CEO and asked about current customers. Ill update this if he answers.

einrae214 said:
So if you have insurance like php. Then just add the 10 dollars a month. Or does it replace that and just pay the jump price instead of the insurance cost.
Sent from my GT-I9505 using xda premium
Click to expand...
Click to collapse
It replaces it.... Has its own insurance built in.
Sent from my SGH-M919 using xda premium

stevessvt said:
Well, if you do the math.....$99 down and $20/mo for 6/mo, and $10/mo for the Jump program, thats $279. $579-279 is $300. Yes, you could get more on craigslist if you wanted, but its better than most of the other trade in programs, and its very convenient. And that extra $10 includes insurance/theft protection.
Click to expand...
Click to collapse
This is true. But for me I'd rather sell on Craigslist and get a little bit more for it which I can use the difference, after paying off my eip, to put down on a new phone. Plus the $2 a month I'm saving not going with the program and doing the regular $7.99 insurance instead. But that's just me.
Sent from my SGH-M919 using Tapatalk 4 Beta

Here's another way of look at it.
http://gigaom.com/2013/07/10/is-t-mobiles-new-upgrade-program-jump-worth-it/
Sent from my SGH-M919 using Tapatalk 4 Beta

Phones4u cashback overpayment

I'll keep this breif, got my z2 from phones4u, with £70.50 cashback as part of the offer..... My cashback went into my account on the 28th of april but a duplicate payment also went in. I know they only give me 7 days to pont out any contract errors/phone faults etc to them, otherwise tough luck on my part, so i was expecting to either hear from them within a few days or have the money took back from my account, neither of these happened.
However on monday (21 days after paying me) i recieved this email:
As you will be aware, you have recently received an automated payment from Phones 4u directly in to your bank account for £70.5 on the 28th April 2014.
Due to a process error, in addition to the agreed payment, you have however also received a duplicate payment of the same amount also on the 28th April. As this was not part of the offer we therefore require this overpayment to be repaid by 8th June 2014.
In order to make the repayment as convenient as possible for you, you can make one payment of £70.5 by one of the following methods:
Check or postal order made payable to Phones 4u Ltd, sent to the following address:
Phones 4u Ltd
Osprey House
Ore Close
Lymedale Business Park
Newcastle Under Lyme
ST5 9QD
Bank transfer to the following bank details, Sort Code 30-00-02, Account Number 00704305, quoting your reference number and your surname,
Credit / Dierct card payments can be processed by telephoning 01782 676944 or 0800 294 6023 Monday to Friday, between the hours of 9.00am - 4.30pm.
Please accept our apologies for this inconvenience. We appreciate your assistance.
Yours sincerely,
Phones 4u
My question is can i legally not pay this??? I've searched through the t&c's and can find absolutely nothing about errors on there part (altho any issues/errors or whatnot at my end need to be dealt with within 7 days) and this email also doesnt mention any further action if i dont pay....
Am i legally allowed to tell them politely to go f*** themselves and pay more attention to what they are doing in future?
P.S. Dunno if they operate in other countries but im referring to uk law

Pay it back. It isn't yours.
Also, they do have full legal recourse to recover the money, regardless of how long ago the error occurred. It doesn't need to be in the T&Cs because it's already in the law of the land.

Dreadful OP. Give the money back. Morally and legally the correct thing to do.

Send a reply stating "for any non contractual payments to be made by me will unfortunately incur an administration charge of no less than £69.00. "
"payments made by myself in the form of cheque or postal orders will also incur a single charge of £1.50 for postage and packing.
Please advise me on how you wish to proceed."
Sent from my D6503 using Tapatalk

I would pay it back mate or else they will keep chasing you for it & pass it on to a debt collection agency.

if you wanna go into the black list dont pay it. my uncle is a 2 business owner and 4 mortgage owner because of silly £60 payment he didnt pay he cant get any loan from the bank.

If your device is not network locked and you have the original bill with you, you may not pay them back. They aren't "legally" entitled to it.
Had the same issue with Domino's btw. Didn't pay em ****.

KyleSforza said:
If your device is not network locked and you have the original bill with you, you may not pay them back. They aren't "legally" entitled to it.
Had the same issue with Domino's btw. Didn't pay em ****.
Click to expand...
Click to collapse
What do you mean by original bill?? All my bills get emailed to me so i have at least 2 years worth, i didnt think there was anything they could legally do apart from ask you to pay it back. I think its something to do with statutory consumer rights, kinda how shops state 'please check change before leaving as mistakes cannot be rectified later, (and yes i am that person who will walk out of a shop, then stick my head back through the door to tell them they gave me too much change, but cant have it back as i've left the shop)..... and whoever mentioned it being morally right to pay it back, id normally agree but this is phones4u were talking about, my morals followed theres out the door

numskull said:
What do you mean by original bill?? All my bills get emailed to me so i have at least 2 years worth, i didnt think there was anything they could legally do apart from ask you to pay it back. I think its something to do with statutory consumer rights, kinda how shops state 'please check change before leaving as mistakes cannot be rectified later, (and yes i am that person who will walk out of a shop, then stick my head back through the door to tell them they gave me too much change, but cant have it back as i've left the shop)..... and whoever mentioned it being morally right to pay it back, id normally agree but this is phones4u were talking about, my morals followed theres out the door
Click to expand...
Click to collapse
The payment receipt for the phone. With which you'd be claiming warranty in future if needed.

KyleSforza said:
The payment receipt for the phone. With which you'd be claiming warranty in future if needed.
Click to expand...
Click to collapse
Oh right, yeah i got that, and it doesnt mention any cashback, only mentions btx300 speaker, z2 and a gourmet society membership

KyleSforza said:
If your device is not network locked and you have the original bill with you, you may not pay them back. They aren't "legally" entitled to it.
Had the same issue with Domino's btw. Didn't pay em ****.
Click to expand...
Click to collapse
Ehm if he recieved money that is not his of course he has to pay it back. If someone transfers 1 million to your account by mistake it does not make it yours. And you have to pay it back.

Nah, look at phones 4 u terms and conditions.
Phones 4 u cannot be held liable for any action ..... Caused by any neglectful act by yourself.
That's a 2 way street right there.
Sent from my D6503 using Tapatalk

2 wrongs do NOT make a right; it doesn't matter who makes a financial error, its part of being a good human being to give anyone, person, or business their money back if you receive it in error..
Hard to believe that people now a days even have to ask something like this..No wonder this world is going to hell, no one gives a damn about anyone but THEMSELVES

Don't get me wrong, I'd pay it back. But he doesn't want to and he wants to know can he say "tough"
Morally, no
Legally, probably no too, but he's well within his right (just as these big Businesses do) to apply administration costs, fees etc.
And please, we all know the world's going to he'll because of banks and big business, and they're the first in line to charge excessively for menial things.
Sent from my D6503 using Tapatalk

corallus said:
Don't get me wrong, I'd pay it back. But he doesn't want to and he wants to know can he say "tough"
Morally, no
Legally, probably no too, but he's well within his right (just as these big Businesses do) to apply administration costs, fees etc.
And please, we all know the world's going to he'll because of banks and big business, and they're the first in line to charge excessively for menial things.
Sent from my D6503 using Tapatalk
Click to expand...
Click to collapse
Agreed, but, once again, just because some one or some company doesnt do the "right thing", that doesn't mean that its ok for them OR us to be the same way...
Karma is a funny thing; live your life and treat others the way YOU want to be treated, and life will be good for you...

That's why I'd give it back,
but he's not me.
Sent from my D6503 using Tapatalk

This is something only a lawyer can tell you, they would have to go through the T&C and find any loopholes or ways out, this of course would cost more than £70 so just pay it back and avoid any trouble.
Sent from my D6503 using Tapatalk

Once signed up for cheap mobile with free xbox 360, next day, 2 phones and 2 xbox's arrived, I rang up place to enquire as to the two phones being sent. Reply was 1 is your contract phone sir and one is the complimentary payg phone. I then said but what about the 2 xbox's, "what?"
Two xbox's came.
"sir, our records show only 1 xbox was picked and sent, I suggest you go and recount the items, ok?"
Err ok.
"is there anything else I can do for you today?"
No that's all thanks
"thanks for you call MR LUCKY"
Was I in the wrong for never contacting them again?
Sent from my D6503 using Tapatalk

I'd say return it mate, Karma is a *****

Xernoxis said:
Ehm if he recieved money that is not his of course he has to pay it back. If someone transfers 1 million to your account by mistake it does not make it yours. And you have to pay it back.
Click to expand...
Click to collapse
Ethically, yes. Legally, Nope.