Database Users

Like free money? Then you might want to call TMob customer service

Apparently several retailers are selling the Vibrant for $99 with upgrade. TMobile has been persuaded by several users on their official forums (including myself) to credit the difference ($100) to their bills.
Post on the T-Mob forums:
http://forums.t-mobile.com/t5/Samsu...o-Walmart-Firefly-Radio-Shack-etc/td-p/421988

hmmm I'll have to try this tomorrow. maybe I'll get lucky.
sent from my samsung vibrant

bahnburner said:
Apparently several retailers are selling the Vibrant for $99 with upgrade. TMobile has been persuaded by several users on their official forums (including myself) to credit the difference ($100) to their bills.
Post on the T-Mob forums:
http://forums.t-mobile.com/t5/Samsu...o-Walmart-Firefly-Radio-Shack-etc/td-p/421988
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Not to put a damper on things, but I work for TMO care in an un-named higher position. Feel free to call, but don't expect that to be the case. There isn't an official "offer" like that going on and if it has happened, it has been a judgment call by the rep and/or sup. But speaking from experience, this kind of thing is rare.
Just want to avoid banging heads against a brick wall.

israel941 said:
Not to put a damper on things, but I work for TMO care in an un-named higher position. Feel free to call, but don't expect that to be the case. There isn't an official "offer" like that going on and if it has happened, it has been a judgment call by the rep and/or sup. But speaking from experience, this kind of thing is rare.
Just want to avoid banging heads against a brick wall.
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Thanks for clearing things up. I know it's the CSR's call, but it has worked for several people on the T-Mo forums, but obviously, it's hit or miss. Anyway, it's worth a try regardless.

what other deals/benefits can we get from the t-mob?

If you've been with T-Mobile for a long time you would have a much easier time getting preferred features.

good chunk of change for u vibrant users!

Been with tmo for like 7 years and they wouldnt sell me for $165

I did this on the relese day... Worked. I did have to call in twice and as I was nearly out of contract they knew I could walk.

When I called on July 13th to get an official confirmation on the release of the Vibrant, I also wanted to disable a 3rd line I had that is no longer in use. the CSR transferred me to another dept (which I later learned to be the Loyalty dept). I told them to disconnect my 3rd line and the reason was that it was no longer in use by my cousin who changed carriers.
The Loyalty Rep was trying to convince me to leave the line open. And seeing that I was interested in the Vibrant, he would be able to give it to me for 99 because that line was out of contract. Since my main line was out of contract, I asked him about that and he said that under my account, any of my 3 lines was eligible for a loyalty discount, but it is only available over the phone.
I called on the 15th and they had to verify what was entered in the notes for the loyalty discount.

I got mine for 99. I cited that I can get it from Amazon, Android And Me, etc. for that price.

I was lucky enough for T-mobile to give me the vibrant for $200 even though I just got a new plan with them around 3 months ago. So I don't think I'll be pushing my luck.

Yeah, I got the vibrant for $200, the new contract price even though I was on my previous contact for only 12 months.
Sent from my SGH-T959 using XDA App

Loyalty refused to credit me 100$ even though I was out of contract before my upgrade, and threatened to leave for Sprint. But they lowered my monthly bill by 20$.

offensive said:
Loyalty refused to credit me 100$ even though I was out of contract before my upgrade, and threatened to leave for Sprint. But they lowered my monthly bill by 20$.
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That'll work. They just saved you $480 over the course of your contract. Not a bad deal, and a whole lot better than $100 credit.

I decided to give CS a call, mentioned I was an Amazon Prime customer and Amazon has it for $99. Ended up getting a $100 credit to my account! Thanks T-Mobile!

called cust serv and it was a no go bc I bought in store.. I tried tho...

A few weeks ago, I placed a call to T-mobile customer loyalty personnel, first line of defend declined to match Costco $100 price. I escalated the issue and politely requested to speak to the supervisor, a few minutes later I got T-mobile to agree on $149 with free 2 days shipping & no activation fee.
I have 8 lines with T-mobile and have been a loyal customer for over 5 yrs. T-mobile CS was fantastic and cordial during the "negotiation".

junkdruggler said:
called cust serv and it was a no go bc I bought in store.. I tried tho...
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Try again... I bought it in-store too.

All this puts you on a 2-year contract right? Even More Plus won't get any of these deals?

Hey I made a bet about possible bestbuy etf's, help me win

A friend of mine and myself got into a bit of a disagreement last night over bestbuy etfs. Long story short he got a phone from bb cancelled the service and kept the phone. Will bb come after him with a etf?
I know sprint didn't charge him a etf but will bb come after him for a etf! I made a $75 bet with him that bb would come after him with a seperate etf. But he showed me his receipt/contract paperwork and other than the info about sprint etf, there's NOTHING that states anything about bb etfs. And he paid with cash so its not like bb can just charge his credit card. I searched google and everything and really didnt find any info on this. I know companies like wirefly, letstalk etc charge their own etf if you cancel service and don't return the device. Which they even indicate when you go through their application process and is also indicated in their paperwork.
So my question is, am I out of $75? Did I just lose this bet against this fool...lol? If someone have any insight into this, it'll help me out a lot. I'd love to show him some post that bb is going to come after him. So let me know what you all think.
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plmiller0905 said:
A friend of mine and myself got into a bit of a disagreement last night over bestbuy etfs. Long story short he got a phone from bb cancelled the service and kept the phone. Will bb come after him with a etf?
I know sprint didn't charge him a etf but will bb come after him for a etf! I made a $75 bet with him that bb would come after him with a seperate etf. But he showed me his receipt/contract paperwork and other than the info about sprint etf, there's NOTHING that states anything about bb etfs. And he paid with cash so its not like bb can just charge his credit card. I searched google and everything and really didnt find any info on this. I know companies like wirefly, letstalk etc charge their own etf if you cancel service and don't return the device. Which they even indicate when you go through their application process and is also indicated in their paperwork.
So my question is, am I out of $75? Did I just lose this bet against this fool...lol? If someone have any insight into this, it'll help me out a lot. I'd love to show him some post that bb is going to come after him. So let me know what you all think.
This was sent shifting on my EVO Shift 4G using Tapatalk
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I believe you lost yourself 75 bucks .... as far as I can remember when you purchase an item from a store that authorized to sale the item you are only under contract with the item provider.
Bestbuy typically give you instant rebates at the register because they send their rebates directly to the manufacturers and not the provider. Hence it is no lost to them only the provider who takes the hit
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craigbailey1986 said:
I believe you lost yourself 75 bucks .... as far as I can remember when you purchase an item from a store that authorized to sale the item you are only under contract with the item provider.
Bestbuy typically give you instant rebates at the register because they send their rebates directly to the manufacturers and not the provider. Hence it is no lost to them only the provider who takes the hit
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Wow..are you serious. I kinda thought that I may lose the bet because there was nothing mentioned in the paperwork about a bb etf and if it was I didn't find it. I thought bb was just like wirefly and letstalk.com when it comes to cancelling service. But like I said sprint cancelled the service with no questions asked. Oh well...if I lose, I'll pay up...lol.
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plmiller0905 said:
Wow..are you serious. I kinda thought that I may lose the bet because there was nothing mentioned in the paperwork about a bb etf and if it was I didn't find it. I thought bb was just like wirefly and letstalk.com when it comes to cancelling service. But like I said sprint cancelled the service with no questions asked. Oh well...if I lose, I'll pay up...lol.
This was sent shifting on my EVO Shift 4G using Tapatalk
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from my knowledge you don't sign a contract with BB, just sprint

Are you your friend's personal accountant or money manager? I mean even if he gets an ETF all he has to do is say he didn't and collect your money lol

deathsled said:
Are you your friend's personal accountant or money manager? I mean even if he gets an ETF all he has to do is say he didn't and collect your money lol
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No I'm not...and he better not play me like that...lol. We made bets before in the past and he paid up....
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Sorry dude but as an employee of bb mobile I can tell you that you just lost $75. An etf is strictly through the carrier. After the contract is signed we have no part in it.

nyclone03 said:
Sorry dude but as an employee of bb mobile I can tell you that you just lost $75. An etf is strictly through the carrier. After the contract is signed we have no part in it.
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Ok..then...look like I'll be paying up.
This was sent shifting on my EVO Shift 4G using Tapatalk

ETF
If anything he will get a Sprint etf. It wont show up for a month or 2 as was the case when I switched From At&t. Best buy is in the cell phone business, not the carrier business which subsidizes the cost of the phone so they cannot charge an etf

Clarify the bet with him because I'm sure Sprint didn't give him a hassle about canceling but he will get a separate bill from Sprint for the remainder of his contract. Around $200 for early cancellation.

You said he paid cash. did he pay the whole amount or contract price, and did he cancel in the first 30 days? Not sure if BB does does the same but the store I got mine from told me if I canceled without returning the phone they would charge me an additional $250 for it.
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Not sure how Best Buy works, but I know that where I work, if you sign a contract and cancel, and DON'T bring the phone back to us, we charge a portion of the total cost.. I can't remember the amount, but that's how we do it..

Well what he did was call sprint and cancelled the service. Sprint didn't hassle him because he's well within his 30 days so they cancelled it with no questions asked. They said that he wouldn't be charge any SPRINT etf. However, he will have to pay for what he used prior to cancelling the service.
I am over his house watching the football game right now and had a chance to look at the paperwork again. And I just don't see anything that indicates a bb etf. Everything I see is in regards to sprint etf, that's it. I just thought that bb is like wirefly and letstalk. That is you have to return the device within a certain time frame if you cancel service or you'll be charged their etf. But I'm starting to think that's not the case.
Plus when I bought the Nexus S and tried to cancel my service with T-mobile, I tried to cancel my service like 3 days after I got the phone and I had to go to bb so that they can give tmobile some code that informs them that I returned the device. Sprint doesn't have a system like that. Which I know because I bought an Epic from Radioshack like 2 months ago and I returned it like 2 weeks later. However, before I took it back to radioshack, I called sprint to cancel the line that the Epic was on and they cancelled it with no questions asked again. Radioshack gave me my money back and I went to Sprint and bought me a brand new Evo for full price, I believe $500.
Oh well, I'll be paying $75 this Friday. thanks everyone for all your responses.
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Cole28 said:
You said he paid cash. did he pay the whole amount or contract price, and did he cancel in the first 30 days? Not sure if BB does does the same but the store I got mine from told me if I canceled without returning the phone they would charge me an additional $250 for it.
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He paid contract price. But even if they told him about a possible bb etf if he were to cancel service and not return the device, its not indicated anywhere in the paperwork. They gave him copies of everything he signed and and not one indicates a bb etf.
This was sent shifting on my EVO Shift 4G using Tapatalk

This is an interesting scenario, especially if the device was paid for by cash.
Although the receipt has his sprint info, I don't think BB can go after sprint to collect anything, as they are an authorized third party seller in this case.
Now, there is this clause on the receipt under SERVICE AND SERVICE OPTIONS
....Thank you for purchasing your sprint phone and service at Best Buy. If you wish to change or cancel your Service please return with your phone to a best buy store.
As stated previously, BB is not in the carrier business, they are merely a third party reseller of sprint products. Also, nowhere on the receipt is anything else stipulated regarding cancellation of service and potential fees that may be charged [by best buy].
So, this may very well fall through the cracks.
Btw, some other resellers such as amazon and wirefly do have clauses that say if you cancel service within 180 days, you will be charged additional etf's outside of what the carrier may charge you.
ymmv.
Subscribed! <popcorn emoticon>

I believe Sprint will send a bill, and if he does not pay they will lock the ESN.

I can't speak for Best Buy since I've never worked there but I know Radioshack (and CompUSA before they went out of business) charge their own etfs if the service was cancelled within 90 days without the device being returned. At CompUSA you would get a separate paper contract about this additional etf. At Radioshack you get an electronic contract that shows up on the Verifone credit card device that requires the customer to read and sign that mentions this separate etf. I'm not sure if this is also mentioned on the receipt or not, I've never actually read it.
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This is something Sprint has recently changed. Anytime a new account (within 30 days) is going to cancelled, the phone must be returned to the original point of purchase, meaning if he purchased it at BB, Sprint will not cancel the service, Best Buy has to contact NSS and have them process the 30-day cancellation. In your particular instance, if someone at Sprint cancelled them, he got lucky. In normal instances, your friend would not be allowed to cancel over the phone, meaning if he kept the phone past 30 days he'd be under contract with Sprint and then your friend would be charged $200 ETF if he chose to cancel or keep receiving Sprint bills until his account was disconnected and sent to collections.
Your friend, was really lucky to have spoken with a new hire that mistakingly cancelled the account (or line).

Get out of your Verizon contract

It's possible to break out of your Verizon Wireless contract in the next 60 days without paying an early termination fee because they're increasing the "regulatory fee" they charge customers from $.13 to $.16. This is what is known as a "materially adverse change of contract" and by standard contract law, it renders the contract void if one of the parties doesn't like the change.
More information at Fatwallet and consumerist.com.
Hope this helps

Yes thanks. I read that on phandroid yesterday, have been thinking about it.

mailaliasgar said:
It's possible to break out of your Verizon Wireless contract in the next 60 days without paying an early termination fee because they're increasing the "regulatory fee" they charge customers from $.13 to $.16. This is what is known as a "materially adverse change of contract" and by standard contract law, it renders the contract void if one of the parties doesn't like the change.
More information at Fatwallet and consumerist.com.
Hope this helps
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So a few questions if anyone has gone this route in the past:
What is the process to follow to do this? Do you just walk in and ask to be let out of your contract?
Are there any negative consequences if you decide in the future to go back to Verizon?
If you break the contract, can you remain with VZW until you purchase another phone/plan from someone else (Sprint)?

Dumb question. but if you do this can you sighn up for another 2 year contract for the discount on a new phone.
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Jmatch said:
Dumb question. but if you do this can you sighn up for another 2 year contract for the discount on a new phone.
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Breaking the ETF does not entitle you to an upgrade on your equipment. So basically you would have to start a new line of service if you do not have an upgrade. This means losing your current mobile number, and possibly paying additional activation fees/pro-ration on your next bill. If you do not care about losing your current mobile number, I say go for it.
The primary benefit I see in this is if you are already planning on switching carriers, and are currently under contract.

Monthly bill with verizion is getting too much for me especially since a lot of my family members are wishing to get smartphones.
This will be useful for me as I do not wish to pay 600 dollar to end the contract of 4 phones.

I did this yesterday. It took five minutes and was probably the easiest call I had with Verizon ever. I'm glad I don't have to give them another cent. I was told I wouldn't be able to continue paying month by month on the line but I'm not sure about signing another agreement. I wouldn't be surprised if they denied you.
Anyone want to buy a Fascinate?

Smeed said:
I did this yesterday. It took five minutes and was probably the easiest call I had with Verizon ever. I'm glad I don't have to give them another cent. I was told I wouldn't be able to continue paying month by month on the line but I'm not sure about signing another agreement. I wouldn't be surprised if they denied you.
Anyone want to buy a Fascinate?
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Could you shed some lights on your conversation? eg how you started and what did they say?
Thanks

I called and went straight to retention (I can't remember if I called the usual customer support number or the 1-888 number on the bill but either way it shouldn't matter). A woman picked up and I said I'd like to cancel my cell service because of the increase in the Regulatory Charge. She asked if they were indeed raising the price so I read the "Notice of Change To Regulatory Charge" from my bill. She asked when I received notice of this and I told her it was on my current bill. She asked if there was anyone else I'd rather just transfer the line to, I said no. Somehow I ended up reading her the bold part from the second paragraph below. She asked me if I was planning on taking the number to a different carrier, I said yes. She told me the ETF would show up on my bill with a credit, the line was being disconnected (I assume at the end of the current billing cycle) and that I'd be unable to continue paying month by month on that line because of how I was canceling.
I don't recall her even talking to a supervisor. I had the following copied straight from the user agreement just in case though.
An hour later I left the Sprint store with my number, a $125 credit for leaving verizon and an HTC Evo 3D.
What Charges Are Set by Verizon Wireless?
You agree to pay all access, usage and other charges that you or the user of your wireless device incurred. For Postpay Service, our charges also include Federal Universal Service, Regulatory and Administrative Charges, and we may also include other charges related to our governmental costs. We set these charges; they aren't taxes, they aren't required by law, they are kept by us in whole or in part, and the amounts and what they pay for may change.
Can Verizon Wireless Change This Agreement or My Service?
We may change prices or any other term of your Service or this agreement at any time,but we'll provide notice first, including written notice if you have Postpay Service. If you use your Service after the change takes effect, that means you're accepting the change. If you're a Postpay customer and a change to your Plan or this agreement has a material adverse effect on you, you can cancel the line of Service that has been affected within 60 days of receiving the notice with no early termination fee.

anyone tried this and been able to open a new account with verizon for a new phone?
also, if I do that, any way I can keep my same number for an extra fee?
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jordanzink said:
anyone tried this and been able to open a new account with verizon for a new phone?
also, if I do that, any way I can keep my same number for an extra fee?
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I highly doubt you could. Think about it: You're canceling your account completely due to the increase. Then you try to open a new account?
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You could do this in a very roundabout way, particularly if you're not the primary line on a family plan.
If it's just you, they will make you wait at least 45 (that's what Sprint does) days (VZ could be 60 or even 75, I can't remember) days before you can sign up with them again.
If you want to save some $ and wait it out (when you come back in, you wouldn't be on unlimited, though), you could port your #(s) off to a prepaid carrier (Net10, TracFone, etc) and let it sit there while the waiting period runs out.
If you're planning on staying with Verizon, it's totally not worth it. If you've been looking to jump to Sprint (cheaper) or AT&T/T-Moble (LAWL), then it's a great time to do so.

Yeah, the only reason you should even consider doing this is if you'd been thinking about switching to Sprint at the end of your contract anyways (for the savings).
'Cause if you think Verizon is bad, just wait until you try AT&T or T-Mobile.

Looks like I am switching to sprint. OK to wait 2 weeks to do this, or will it be too late by then?
Evo 3d or epic 4g... Decisions, decisions...

PhoenixPath said:
Looks like I am switching to sprint. OK to wait 2 weeks to do this, or will it be too late by then?
Evo 3d or epic 4g... Decisions, decisions...
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I believe you have 60 days, though I don't know the start day of that 60 day period. I think I read July 1st somewhere...
tapatalked from my KangBanged Fascinate

PhoenixPath said:
Evo 3d or epic 4g... Decisions, decisions...
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No competition there: the Epic 4G was meant to compete with the original Evo 4G and is thoroughly outclassed by the Evo 3D (single-core 1ghz vs. dual-core 1.2ghz, 512mb vs 1gb RAM, etc.).
The Nexus S 4G, while still a 1ghz single-core/512mb RAM device, is much newer, has some extras like NFC, and is a pure Google phone (read: instant updates) so it would be a far better second option.

Does anyone know if this took effect? I know it was scheduled for July 1st, but verizon may have found a way around it does anyone have the facts?

If I could somehow use this to get an upgrade without using my new every two upgrade, that'd be awesome. But I doubt it.
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I just got off the phone with Verizon and they said I could not cancel without paying the ETF fee. Any ideas?
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plantroller said:
I just got off the phone with Verizon and they said I could not cancel without paying the ETF fee. Any ideas?
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Did you ask to speak with a manager? Did you read the article from OP? They give plenty of pointers in the consumerist article.....
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goodbye ETF

I called Sprint, cancelled my contract a year early with no etf fee. How? Let them know about thier recent Policy changes. They changed their insurance policy where you can no longer swap a broken or badly scratched screen for a replacement screen for free. They pulled the screen stock from all the stores and require you to pay $100 non-refundable/negotiable fee through asurion now. I'm sure this has been posted before but just in-case. I reactivated a day later though with 10% discount to my bill.

crakerjaks said:
I called Sprint, cancelled my contract a year early with no etf fee. How? Let them know about thier recent Policy changes. They changed their insurance policy where you can no longer swap a broken or badly scratched screen for a replacement screen for free. They pulled the screen stock from all the stores and require you to pay $100 non-refundable/negotiable fee through asurion now. I'm sure this has been posted before but just in-case. I reactivated a day later though with 10% discount to my bill.
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did you have to put up a fight for this or they just did it outright?

Sounds like a generous/clueless rep. I don't see how those should let you out of your contract, since they weren't specified in your contract in the first place and aren't part of your service price.
I'm not saying it didn't happen for you, but I don't expect this to work for very many -- if any -- other people.

No fight but just tell them in a "bold" direct manner but don't be a jerk
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crakerjaks said:
No fight but just tell them in a "bold" direct manner but don't be a jerk
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and I'll do this tomorrow...
I did just get a notice of 'change of service' on my account for 7/6/11...though no email describing what it was. I figured it was a contract change--which is prime time to cancel sans ETF...it is their policy.
But, then what? No contract, now what? Go somewhere else?

daneurysm said:
and I'll do this tomorrow...
I did just get a notice of 'change of service' on my account for 7/6/11...though no email describing what it was. I figured it was a contract change--which is prime time to cancel sans ETF...it is their policy.
But, then what? No contract, now what? Go somewhere else?
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let us know if it works out

crakerjaks said:
I called Sprint, cancelled my contract a year early with no etf fee. How? Let them know about thier recent Policy changes. They changed their insurance policy where you can no longer swap a broken or badly scratched screen for a replacement screen for free. They pulled the screen stock from all the stores and require you to pay $100 non-refundable/negotiable fee through asurion now. I'm sure this has been posted before but just in-case. I reactivated a day later though with 10% discount to my bill.
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you canceled your contract and then reactivated the next day? i thought you have to wait a few months before you can go back to sprint.

crakerjaks said:
you can no longer swap a broken or badly scratched screen for a replacement screen for free.
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Umm, since when? Last time I checked the guideline for in store screen replacement is no more than two cracks and they have to be less than one inch. If the screen damage does not meet these limitations then it has to be referred to Asurion. There are cases where exceptions are made but that is at the discretion of the service center provided they're on good terms with district supervisors.

Guy please let us know if this works for anyone else.

The $100 deductible is through Asurion, not Sprint, so no letting you out of your contract for this.
The only way they will waive an ETF is for a change in service agreement that reflects on your bill, which does NOT include changes to ASC handlings. Lost/stolen, liquid damage, and damaged beyond repair have always been part of the ERP portion of TEP, the only change was to include broken screen/digitizers under the "DBR" part.
The rep that helped you was a moron and you got lucky.

[Q] Upgrade and switch lines through LetsTalk

I have had an exhausting morning trying to figure this out. I posted a few times in the Epic Touch prices thread but am not getting any answers. I want to upgrade the phone on my wife's line on our family plan and switch it to my line (I really want the epic touch and she wants my epic). I've spoken with 2 chat representatives and 2 phone reps. Both chat reps said the phone must remain active on the line it was upgraded on for 6 months. I asked them if they just meant the services, and they said "no" the phone itself. After chat session 1 I called in. Representative said it was ok as long as any service add-ons remained active for 6mo. I washed and repeated the whole process and came up with the same answers from another chat rep and another phone rep. Chat no, phone yes. Does anyone have experience doing this at Letstalk?

I think I found my answer. After multiple calls, I got confirmation over the phone that it is not possible to switch the phone following an upgrade to a different line. 3 sales representatives said it could be done as long as the services remained active. I asked for someone who could give me written confirmation and she stated that it was not possible within the first six months. I stated and restated several scenarios (wife doesn't like phone, gets broken no insurance then fixed, etc) and she said they would all be subject to a Equipment Subsidy Fee of $250. I hope not many of you were planning on doing this like I was. I guess it is Best Buy or RadioShack for me. Wonder if I will have to pay 200(+36 for activation) vs. 124. Damn it.

If you read LetsTalks terms and conditions to their discounts, it says that switching lines and what not "Does not apply to Sprint plans" Answer your question? Ill find it again in just a sec.
Edit -
Copied from LetsTalks website.
*Please note: the following provisions regarding deactivation, equipment swapping and account termination DO NOT apply to Sprint purchases, even where stated otherwise.
*Failure to maintain service for 181 days may subject the purchaser to a deactivation charge equal to the difference in price paid for the phone and the price of the phone if purchased without contract, if such action results in the loss of carrier commissions by LetsTalk.com.
*All of the above stipulations are solely in the interests of ensuring that LetsTalk.com earn an expected commission from Sprint, it is this commission which is allowing LetsTalk.com to offer this discount.

Seriously I love you man. This community is great. One sales representative even said it does not apply to sprint plans. I saved the T&C and will go reread them. I will go ahead and place my order then. I thought I read that whole thing. Thanks again.

Jesse Buck said:
Seriously I love you man. This community is great. One sales representative even said it does not apply to sprint plans. I saved the T&C and will go reread them. I will go ahead and place my order then. I thought I read that whole thing. Thanks again.
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I answered you in other thread too. I do remember the service rep stating something about it being ok because I am on sprint. She said no way if I was on verizon or tmobile.
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Just read your reply, thanks

The CS Rep I talked to on the phone said that it doesn't apply to Sprint and that I could do it.

I had 3 reps on phone confirm it was possible. 1 phone and 3 chat reps said it wasn't. This is even after I showed them the wording "provisions DO NOT apply to Sprint purchases". We might have a class action if they charge us all 250. jk

Can you switch lines even if your not on a family plan, could I use my girlfriend upgrade and switch phones, she's on a family plan and I'm on a indivual plan?
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