Database Users

Cracked S2 screen from a short drop. Depressed.

A really stupid story, and I am sure not that uncommon either. Was in the college cubicle this morning (adult college, English ex-pat learning Finnish) and some bright spark had set the automatic lights at something like 2-3 minutes. Cue darkness and yours truly having the bright idea (no joke intended) of grabbing my phone and using my bright-as-the-sun SAMOLED+ screen to regain composure in pitch darkness and reactivate the lights.
I accidentally dropped the phone from knee height (please, imagination not necessary) onto the tiled floor leaving me with a dim partial screen lightup and many many problems, especially as I use my phone heavily to help with my language course. AAAAAAGGG.
Well, this is definitely going to be a lesson to anyone who doesn't think it will happen to them (one more educated user down, many to go) and haven't invested in a bumper case or at least a silicone cover. The only recourse I am aware of is the screens from aliexpress.com which both cost approximately a 1/4 of what the phone is worth....unless anybody has any better sources they can share?
Before I debase myself further, I have to mention that I am a 35-yr old who moved country with his family and is currently on a government-sponsored language integration course, and is therefore on the equivalent of unemployment-level finances until at least August 2012 with books to buy and all that depressing stuff. My phone is my only real luxury at the moment (cry cry, etc) and has become a lifeline helping me improve my language skills to become employable again in a very skill-oriented country. In that respect it is more than worth its (albeit svelte) weight in gold to me.
Despite me not being an existing contributor here as such, not having accrued reputation and therefore not being seen as an investment, I plan to provide a screen replacement tutorial (laced with comments like "BUY A BUMPER CASE!") when I can afford to buy a new screen. In that respect, I have set up a "Donate To Me" button to the left in my profile chit:
<<<<<<<<<<
....which I hope people would be goodly enough to use anonymously to help ease my transition through my S2 limbo. Please understand that this is not invitation to deride me for my stupidity in not buying a case yet (practical lesson learnt already, believe me) or to comment on the validity of my request in what is to me a very troubling time.
I'll be ordering the new screen at the end of the week. This is the first picture of the intended tutorial:
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I am a fairly good photographer and document writer, if that is my one saving grace in this instance. The first wag to suggest I sell my camera or my PC gets the dogs set on them!
Source links for replacement screen assemblies:
http://www.aliexpress.com/store/905...ng-Galaxy-S-II-2-i9100-Super-AMOLED-Plus.html
http://www.aliexpress.com/store/905...-Flex-Cable-For-Samsung-Galaxy-S-2-i9100.html
My email is carldotmaltby.at.googlemaildotcom for donations. Even half a Euro here or there helps ease the sting.
If you can't be generous, please be nice.
Or in Finnish, "jos sä et voi olla antelias, ole silti kiltti".
In addition, if you live in Satakunta and need guitars/basses set up and/or repaired then I can do this for a very reasonable fee. I will also have plenty of woodland mushrooms for sale. I make a mean curry. I know far too much about Matsumoku-era Japanese Aria guitars. I can still remember most of my Sinclair Spectrum machine code. I helped to prove from geotechnical data that there is a continuous layer of impermeable clay below the Stratford Olympic Village site preventing migration of contaminants buried beneath the multi-million pound development thereon from leaching into sensitive waterways. I can calculate weight bearing and design roof trusses for lots and lots of snow. I ran 10km in a very slow 59m 52s once. I came second in an egg and spoon race when I was four. I invented one of the first network instant messaging systems in 1991 using BBC BASIC and various network hacks. I then implemented it in Winword. I know far too much about brasses. I have three points on my driving licence that I should have had removed seven years ago. I can't ice skate. If any of these skills or lack of are capitalisable to you, drop me a PM....!! Callers are standing by.

Gutted!!!
Do you not use some sort of case?
I use a great rubber one that in VERY close to the phone so doesn't even look like i use one!
Looks good and would save my phone if i ever dropped it

Ouch...
Many sympathies. And good luck learning Finnish, it's horribly tough. I gave up and learnerd Swedish instead from my Finnish ex - helluva lot easier.

@OneZeoN - I've never actually used a case before, and it is only recently (well, July 2010) when I bought my first large format screen phone. Before then They were semi-bricks like my Nokia 5800 Xpress Music which you'd need to stab with an icepick to damage. My original Galaxy S never failed either. I've always been very careful (or lucky).
I guess I fell for the svelte design and feather weight of the S2. It's a shame that form is taking more precedence over function in some kind of counter-productive race on thinnest-flattest-lightest-shiniest, as the walls of material physics are being hit hard. Shock-absorbancy doesn't marry well with thin and stiff as my S2 proves.
I'm going over whether to run a silicone skin or a proper bumper case. Given that every Euro counts at the moment (upcoming school books and my wife needs a nurse uniform "for school", woof) I'm a little worried that silicone might not provide the protection and assurance an expensive phone like an S2 really needs. As you say, more than likely better than no protection!
@B3311 - Finnish is unfeasibly hard. That said, it is very logical like German is. You can read Finnish straight from the page and even if you don't know the words or the sense of what you are reading, everything can be vocalised. The grammar is the problem, cramming that system into your head and then realising you haven't had time to absorb any vocab so you have nothing useful to say. I keep telling myself that two years of intensive language courses will pay off for the rest of my life. Swedish is easy, yes.

Does it affect the way your screen renders things or is it only on the gorilla glass?
My friend dropped his belt buckle on his LG Optimus 2X and cracked his gorilla glass but it still turns on and renders without problems. He sent it back to LG and got a replacement (only the glass) for $5 + $10 service fee.
Or maybe this can help?

Thanks for the link. My glass is immaculate and the crack is in the screen component mounted beneath the glass itself.
More than a little polishing required here!
<edit: apologies for the bad photo. snap decision and not set up fully hence the reflection!>

If you find a source for the bits, I would be pleased to hear about it.
My buddy's son did the same thing, but the display underneath is OK, but the glass is cracked. He now has my spare gel case, but needs to find a new glass.
Someone else, with an iPhone 4, told me his agent charged £180 to replace the glass when he did it.

The screen, glass and bezel seem to comprise one unit. I haven't taken my S2 apart any further than the rear plastic cover and bezel as I only really want to try this once I get around to replacing the screen for real. It seems it will be a "full body transplant" of all components and boards from the old damaged (well, killed) screen straight across to the new unit.
A full teardown is available here:
http://www.ifixit.com/Teardown/Samsung-Galaxy-S-2-Teardown/5861/1
...and a little-too-quick-for-my-liking video on YouTube:
http://www.youtube.com/watch?v=QKztg1ra4-0
Most of this evening will be spent looking for sources. Amazon and "Ali Express" seem like the most likely sources, however I haven't even found suggestions here really. Has nobody broken their S2 yet, unlike me?
I'm marginally concerned about ordering from a random Chinese site, however since it likely won't come from anywhere else what can I do? X'D
Oh, and despite my apparent light-hearted posting I am still depressed. Levity in the face of gravity and all that.

"Disassembly" in pic slideshow.
http://www.youtube.com/watch?v=VYNy0ODQ26A

Has anybody had any experience with this company? Going to ask this in the accessories section also.
http://www.repairsuniverse.com/samsung-galaxy-s-i9000-lcd-touch-screen-digitizer-replacement.html

I sympathise with the OP. I cracked the glass to the left of the home screen button, it shattered in an area 6 x 10 mm and propogated from the bottom left hand corner, with 4 long cracks running into the main screen area. Fortunatly for me the it still works and the long cracks are very fine and not too distracting.
It was in my pocket when it happen and i don't recall bashing into anything. I assume it was a glancing blow from the handle of a cupboard door which matches the hight where my phone would sit in my pocket. When I first pull it out I thought I had my friends phone (HTC Touch HD2 since he has cracks from where it fell from his bike) gutted when I realised what had occurred.
I have looked up service centres in the uk and was sent to CPW in Bristol, spoke to "the Tech Guy" they quote £150, 2 days lead on the part (incidental anecdote: and their engineer isnt in because he has a bad back. The guy told me had had a similar crack in his sgs2.) Have found others offering fitting for £125 but would much prefer the recommendation of a stranger on a website i lurk in . I have put a cheap screen protector on top so not to loose further glass.
anyway good luck.

Small donation sent. Good luck.

Thank you! I really appreciate it and the other donations made so far. I calculate that I am about 2-3% of the way there already. I think I remember where my anti-static wrist strap is also! I just need to locate a SAMOLED+ screen replacement.
I believe I will need to inspect the screen assembly when it arrives, as this may not involve a "full body" transplant and might just require the Gorilla glass debonding from the bezel rather than a full disassemble. I'm not sure which of these I actually prefer however...
@s1lvf1sh - those propogating cracks must be a complete nightmare as any pressure will surely apply stress along them! I don't know whether the glass can be replaced on its own as it seems to be that it is bonded to the SAMOLED itself. Perhaps this goes some way as to explaining the high cost of glass replacement services? I hope to see Samsung using flexible AMOLEDs in the next couple of years, as they appear to be all but immune to convential damage.
....and unconvential damage....
http://www.youtube.com/watch?v=f8S8tbQMp2k

Pulled the trigger on a new SAMOLED screen from a UK reseller for a reasonable price. Should arrive next week, so unless I get some good time during the day that week I will be documenting the replacement process next Saturday and uploading the same or the next day or thereabouts.
Thanks to everybody that made donations. Found out yesterday that my next language book will cost me €49(£42) which is a serious dent in our general finances alongside this new screen and my intended bumper case. Any supplementary donations are always welcome of course! :-D
Whilst I am on-topic; if any steps of the transplant process need documenting in specific detail, it would be a good time to discuss those now I guess.

I'm no expert here..... but on my O2 mini I had many a year ago I had the screen go garbled like that after i dropped it. Now I understand that this phone is a amoled where my O2 was an lcd but I found the problem with the O2 was the flat cable connection for the screen to the motherboard....
Just a thought and doubt your problem is the same but you have to pull the phone apart anyway so worth a check.

pbrown77 said:
I'm no expert here..... but on my O2 mini I had many a year ago I had the screen go garbled like that after i dropped it. Now I understand that this phone is a amoled where my O2 was an lcd but I found the problem with the O2 was the flat cable connection for the screen to the motherboard....
Just a thought and doubt your problem is the same but you have to pull the phone apart anyway so worth a check.
Click to expand...
Click to collapse
It's unlikely that I am the first person with a broken S2 LCD/LED given the number of them up for sale out there. In that respect any fatal design flaws should have been reported by now, so I doubt it will be a similar problem however I never rule anything out until I have appropriate evidence so I will definitely examine the damaged screen and trace the source of the crack back through to the initial shock transmission point in the (relatively) inelastic case.
In other news, I am heavily tempted to buy an aluminium Taurus case.

don't buy the story. My SG2 fell down 3times. One time even from more than 2.5 meters hight. No impact on any function so far.
sorry, but wish you good luck anyway. May God give you power to manage your life with honour.

Story? It's far from being a story at this end of the Internet! I'm stuck with "using" a GT-S3370E whilst I've been rejigging money to cover this repair and have discovered the downside of syncing all your contacts with your Google account....when you move backwards to an older phone that can't do that, you find that you have no numbers on your phone. Bleh.
Good luck with dropping your phone "successfully". Most people just don't get second chances you know? Just happy that I'm living my life honourably under my own steam thanks.
PS. A big Saturday handshake to the last donation received! Makes me feel a hell of a lot less "out in the cold" from my little disaster.
PPS. Missing Android.

Feel with you. Made my first scratch today dropping mine from knee height as well...Luckily its at the edge of the screen and barely visible.
Sent from my GT-P7500 using Tapatalk

bingoking said:
Feel with you. Made my first scratch today dropping mine from knee height as well...Luckily its at the edge of the screen and barely visible.
Sent from my GT-P7500 using Tapatalk
Click to expand...
Click to collapse
No scratches in mine. I suppose that just makes it worse, that I wrote off a pristine Gorilla Glass screen by cracking the LED underneath. I hated the scratch in my original S. 3mm right down in the middle, two-thirds down. Grr.
Considering a Zonus leather wallet case instead of a bumper. Not a fan of the portrait ones though. A little too Star Trek communicator for my liking....reminds me of Ace Ventura too....

Meltdown?!? Oh my!

Well this certainly would be a deal breaker.
http://m.pocketnow.com/2012/06/21/g...ng-aware-of-the-problem/?wpmp_switcher=mobile
Sent from my SGH-T959 (thank you TeamWhiskey!) using XDA

there are already like 2 threads about this.. did we need another?

Welcome to two days ago OP.
close thread please.
Sent from my GT-I9300 using xda premium

CatThief said:
Well this certainly would be a deal breaker.
http://m.pocketnow.com/2012/06/21/g...ng-aware-of-the-problem/?wpmp_switcher=mobile
Sent from my SGH-T959 (thank you TeamWhiskey!) using XDA
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Click to collapse
This would of made a great at&t 4G commercial

Now if only Samsung would care this much about lesser issues like the screen problems.

Oh no. Oh no! OH YEAH!
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Old..... and dupe thread.

wow...
and here I thought my S3 is way more cooler than my old S2...

demonwind said:
Now if only Samsung would care this much about lesser issues like the screen problems.
Click to expand...
Click to collapse
What screen problems?
Sent from my GT-I9300 using Tapatalk 2

Yes, one reported melted phone and suddenly all of the millions of phones out there are ticking time bombs? Don't be silly...
Sent från mein I9300 via Tapatalk 2. Kyllä!

shevo said:
wow...
and here I thought my S3 is way more cooler than my old S2...
Click to expand...
Click to collapse
It is, the battery is a different story.

graffixnyc said:
there are already like 2 threads about this.. did we need another?
Click to expand...
Click to collapse
I did not see them. Thank you for your graceful kindness in pointing that out.
Sent from my SGH-T959 (thank you TeamWhiskey!) using XDA

Love it.
I love all the Samsung name calling that's going on in the comments of the article in the OP.
So, lets look at this, 9 million devices pre-ordered, god only knows how many others sold, already. 1 in 9 million catches fire and melts, and all of a sudden Samsung has gone completely wrong?
I wish people would grow up. As for the one guy with a One X, I just like a comment I read here on XDA somewhere that people justify to themselves their purchase by making out they got the best device for one reason or another.
All I can say is, when it comes from an S3 owner, it's true, we really do have the best consumer mobile device on the planet xD
:cyclops: I wish we had a troll smiley.

It is, the battery is a different story.
Click to expand...
Click to collapse
If you bothered looking up the other discussion thread and the original photos of the damaged phone, you'd soon see that the battery is one of the few components it could NOT have been.

i hope that fake picture does work it's magic like it was supposed to.
so guys, please watch those pictures closely. it' is claimed that the phone melted by itself, right ? so this means the heat source has to be inside of the phone. if you burn something from the outside with a lighter for example you will get black marks on the item where you hold the lighter to and not so dark black marks on the areas around it.
so when this phone did melt because of an very high internal heat source, why is the most black part of the phone on the outside and the less black marks further away from the phones border?
in addition to that just look at a picture of the disassembly of the phone and where the heat source would have needed to be, if it melted because of inner parts of the phone. (keep in mind it's still BS because the marks that are visible on the phone point to someone using external heat.)
at the point of the black marks is only a screw hole (left to the microusb port), so do you really think the holding of a screw or a screw itself would magically heaten up to such an extent?
if you check the other ifixit-teardown pictures you clearly see that apart from that metallic holding for a screw there is not even a chip where the supposed melt down occured. surely the creater of this fake picture wants to make you believe that the empty space did heat up so much that it melted, lol
i don't want to point fingers here, but it is extremely telling how much energy some people spend just to convince others that the galaxy s3 is crap and their phone (most of the cases the one x) is better. there is no reasonable explanation for those people other than psychological deficit which leads them to spend unusual amounts of energy to worsen samsungs reputation or justify their own choice of another phone. a healthy human being would just not care about other phones. if you are satisfied with your own decision you are at ease and would not even try to point fingers at others and how the others are (allegedly) worse.
the fact that samsung said "it nows of that case" is the standard call center reply, to let the customers think that "everything is in check". just think what the feel of the customer was, when the support tells him "hey, we never heard of such a thing and have no clue what to do".

v1rtu4l said:
i hope that fake picture does work it's magic like it was supposed to.
so guys, please watch those pictures closely. it' is claimed that the phone melted by itself, right ? so this means the heat source has to be inside of the phone. if you burn something from the outside with a lighter for example you will get black marks on the item where you hold the lighter to and not so dark black marks on the areas around it.
so when this phone did melt because of an very high internal heat source, why is the most black part of the phone on the outside and the less black marks further away from the phones border?
in addition to that just look at a picture of the disassembly of the phone and where the heat source would have needed to be, if it melted because of inner parts of the phone. (keep in mind it's still BS because the marks that are visible on the phone point to someone using external heat.)
at the point of the black marks is only a screw hole (left to the microusb port), so do you really think the holding of a screw or a screw itself would magically heaten up to such an extent?
if you check the other ifixit-teardown pictures you clearly see that apart from that metallic holding for a screw there is not even a chip where the supposed melt down occured. surely the creater of this fake picture wants to make you believe that the empty space did heat up so much that it melted, lol
i don't want to point fingers here, but it is extremely telling how much energy some people spend just to convince others that the galaxy s3 is crap and their phone (most of the cases the one x) is better. there is no reasonable explanation for those people other than psychological deficit which leads them to spend unusual amounts of energy to worsen samsungs reputation or justify their own choice of another phone. a healthy human being would just not care about other phones. if you are satisfied with your own decision you are at ease and would not even try to point fingers at others and how the others are (allegedly) worse.
the fact that samsung said "it nows of that case" is the standard call center reply, to let the customers think that "everything is in check". just think what the feel of the customer was, when the support tells him "hey, we never heard of such a thing and have no clue what to do".
Click to expand...
Click to collapse
If you actually check iFixit yourself as you suggested and check the back of the board at the same position you will notice that the bottom capacitive microphone is in exactly that position, and since it is a type of capacitor, it can blow up like that. Stop with your consipiracy bull****, malfunctions happen and this is just another of them, although a weird one. It had nothing to do with the battery or any other of the more complex components.

AndreiLux said:
If you actually check iFixit yourself as you suggested and check the back of the board at the same position you will notice that the bottom capacitive microphone is in exactly that position, and since it is a type of capacitor, it can blow up like that. Stop with your consipiracy bull****, malfunctions happen and this is just another of them, although a weird one. It had nothing to do with the battery or any other of the more complex components.
Click to expand...
Click to collapse
Exactly.
So f*cking what if ONE component in ONE phone malfunctions!!
Samsung will replace his phone, all will be good in the world again, let it go.
#****happens #unnecessaryhashtagsonxda
Sent from my GT-I9300 using xda premium

Dupes... dupes everywhere!
Closed

Defect - Plastic around the screen cracking with light use.

I was cleaning my 9 months old Galaxy Note today, and noticed micro fine cracks, (THREE OF THEM!!) around the plastic that is surrounding the screen. I never dropped it or handled it rough. It was always in a protective case, with a screen protector.
Here's a photo of mine:
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There is a similar post for the AT&T model.
Since I got the unlocked international version through Amazon, I have no warranty support at all here in U.S. This sucks.
If I had known about this problem, I would have never bought this phone. I am really pissed, and will not buy any Samsung phones designed this way.
I've read that Galaxy S3 also has this problem. I imagine that Note 2 will probably be the same.

3 MICRO cracks after 9 months and you say 'do not buy' Seems totally over the top to me.
From the man in your attic...

howard bamber said:
3 MICRO cracks after 9 months and you say 'do not buy' Seems totally over the top to me.
From the man in your attic...
Click to expand...
Click to collapse
Maybe it is acceptable for some people... I would definitely not accept anything like this happen to my gadgets. Heck, there shouldn't be any micro cracks even after 2 years. All my gadgets looks new after years. That's how much I'm careful with these things.

hp79 said:
I was cleaning my 9 months old Galaxy Note today, and noticed micro fine cracks, (THREE OF THEM!!) around the plastic that is surrounding the screen. I never dropped it or handled it rough. It was always in a protective case, with a screen protector.
There is a similar post for the AT&T model.
Since I got the unlocked international version through Amazon, I have no warranty support at all here in U.S. This sucks.
If I had known about this problem, I would have never bought this phone. I am really pissed, and will not buy any Samsung phones designed this way.
I've read that Galaxy S3 also has this problem. I imagine that Note 2 will probably be the same.
Click to expand...
Click to collapse
You got three, that's THREE tiny cracks on your phone and you're freaking out after 9 months? Also, i have never heard of this before, so this is clearly an isolated incident. I have no cracks and i bet 99.999% of people out there doesn't have it either. Go home son, you're drunk.

hp79 said:
Maybe it is acceptable for some people... I would definitely not accept anything like this happen to my gadgets. Heck, there shouldn't be any micro cracks even after 2 years. All my gadgets looks new after years. That's how much I'm careful with these things.
Click to expand...
Click to collapse
Poor wife and kids.. Get over it.. Stuff its just stuff... Enjoy your devices until you get a new one and that's it.. "micro scratch" pfft get a life
Tapatalking on my n7000

"while being babysitted"
Don't feed the little baby troll :banghead:

LordManhattan said:
You got three, that's THREE tiny cracks on your phone and you're freaking out after 9 months? Also, i have never heard of this before, so this is clearly an isolated incident. I have no cracks and i bet 99.999% of people out there doesn't have it either. Go home son, you're drunk.
Click to expand...
Click to collapse
msedek said:
Poor wife and kids.. Get over it.. Stuff its just stuff... Enjoy your devices until you get a new one and that's it.. "micro scratch" pfft get a life
Tapatalking on my n7000
Click to expand...
Click to collapse
Gugelhupf said:
"while being babysitted"
Don't feed the little baby troll :banghead:
Click to expand...
Click to collapse
Wow, so offensive here. No I'm not drunk. Yes I know it's just a device, albeit a poor quality one. it's not a scratch, it's a real crack. A plastic piece separated into two or more pieces. Big difference there. Third, I'm not trolling so please stop trolling.
I paid $600 for a high end device, and I expect a certain level of quality with that price tag. I'm not as rich as you guys so I take care of my gadgets and use it for at least two years. I found mine having this crack after 9 months of careful use, most likely developed over time. It's just now that I found this while cleaning it.
This is not an isolated issue as I can easily find people with same issues. Here are some of the "0.001% of people" complaining about the cracks because the bad build quality/material.
http://forums.androidcentral.com/sa...-crack-appearing-front-bezel-out-nowhere.html
http://rootzwiki.com/topic/35091-hairline-cracks-on-the-sides-d/
http://www.huzoorbux.com/samsung-galaxy-s3-burden-of-hairline-cracks_1332.html#.UMk3SYO5PzQ
I don't understand why you guys are so defensive about this.

I bought my black note in Feb 2012. I just looked at mine with a magnifying glass, no micro cracks in mine. Little rough on one corner where my Macbook Air fell on it, what a heart attack that was. It just ripped my screen protector. I say just throw a tpu cover on it and forget about it.
White historically has issues. The HTC One X had issues with white and I remember the White HTC Vouge for Verizon had a slight cracking issue. I wonder in order to make it white they have to add too much TiO2 in and less plasticizer making it more brittle. I usually try to avoid white phones.

Just checked my black Note, purchased in November 2011. No cracks at all, and I've dropped it a couple of times including one time when I dropped it face down onto a wet concrete floor (the rough type you find outdoors).
Sent from my GT-N7000 using Tapatalk 2

hp79 said:
I don't understand why you guys are so defensive about this.
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Click to collapse
You pretty much have to expect rudeness when posting here. Report them or ignore them.
As for the warranty -- are you sure you don't have one? Check with Amazon. I thought anyone selling in the US has to provide the manufacturer warranty.
Of course they might not cover cracks anyway since it would be hard to prove it wasnt dropped.

LordManhattan said:
You got three, that's THREE tiny cracks on your phone and you're freaking out after 9 months? Also, i have never heard of this before, so this is clearly an isolated incident. I have no cracks and i bet 99.999% of people out there doesn't have it either. Go home son, you're drunk.
Click to expand...
Click to collapse
This guy is sooo in tune with all things Note. If he hasn't heard about it, you must be lying...or drunk.
I'd look into the warranty thing. That's definitely a defect.

abax44 said:
This guy is sooo in tune with all things Note. If he hasn't heard about it, you must be lying...or drunk.
Click to expand...
Click to collapse
Yes.
Sent from my GT-N7000 using Tapatalk 2

I dropped my Note couple of times and i've got at least 20 scratches and guess what?
I don't give a f**k
I buyed a damn phone, he didn't buy me for me to be his slave

Im also proud of the little dents and scratches as long as I caused them and I can get the phone up and working again.
But i can never defend the build quality which is less than satisfactory.

Well, Samsung uses "cheap plastic" but then again look at Apple - most expensive anodized aluminum and 1/3 of iphones 5 came scratched out of box.
What i'm trying to say... im just like you, i treat my gadgets like eggs, but we're talking about things we use all day every day - they will get damaged no matter how you try so its best to get over it. Anyway i think your case is not very common.

about this micro cracking, don't wast your time to send your phone to sammy, i try it ( because me too i don't think sutch craking are normale on a 600€ phone ) and sammy don't take that in warenty, they sad it my fault... crap plastic and crap warenty... it was clear that sammy don't wan't to eard about that lol

I got some cracks and spots on my note to but it is better to have crack in ur phone then have phone in ur crack.
My name is luxor and i am a flash-o-holic and xda is my pusherman.

I checked mine too. I got it in August 2012. Im pretty careful with it also. Got a case for it too. I found one of those cracks on the right side. To be honest..its covered with my case..and its not on my screen...Its not a big deal.
Sent from my GT-N7000 using xda app-developers app

I've got a black note and I've dropped it a couple of times, no cracks.
My Mrs has a white note and hers does have cracks the same as the OP, but then she does have Teflon hands hahaha
*******Before posting a question, search, search and search again, if there is no solution then post your question*******

Do I have to remind all users to be courteous when posting. If your going to post something don't post in a way that is demeaning to others.
If you don't have this minor issue then great. But to flame someone who does is just pathetic. Thanks for drawing attention to yourselves, I'll now keep an eye out.

Cracked Camera Glass. Another build quality issue?

I've had my One from Rogers Canada since launch day last Friday.
I've been reading all the issues here about the build qualities of this phone. Mine has a hair gap on the top and the screen also rises slightly at the top edge. I've decided that these were ok and happily used my phone with great care.
No I do not have a case, and neither did I use a case for my previous Samsung Infuse which I used 2 years without dropping it ever.
Today when I turned my One over, the camera glass was cracked! It looks like it got hit somewhere and just gave in. Seems pretty impossible as the rest of the phone is in perfect condition without a single scratch. I keep the phone in my pocket top down, screen facing inwards as I always have in the last few years.
This is so frustrating...I'm afraid if I get an exchange I'll end up with one or more of the several build issues that people have been seeing.
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You will get an exchange for a damaged phone that was caused by you (intentionally or unintentionally) ? They should kick you out of the store for asking that or hang up on you if you call to simply get it exchanged without paying for the damage.
People these days .....

Probably wasn't a high impact hit. You probably leaned on the corner of a table or something without realizing it and the pressure from the corner was focused all on that point.

The do not believe that I should be held responsible for this glass. It should point to the fact that the glass might have been fractured slightly so that slight pressure pushed it in from the beginning.
The argument is that I have used this phone for 3 days, taking exceptional care of it, and ended up with a cracked camera glass as opposed of my previous phone, which I used for 2 years and doesn't have a dent in its plastic, let alone cracked glass.
Also, why be so offensive Mr insomnia? Is the fact that the One's build quality is way lower than expected hurting your fanboy heart?

Probably be a great time to buy a case, don't you think?
Sent from my HTC One using xda app-developers app

it seem like has been hit by a bullet , maybe HTC One saved your life !

Feel sorry for you bro. I am getting a leather pouch this weekend to avoid any damage to my One
Sent from my Nexus 10 using XDA Premium HD app

even if you didn't do this, You're going to have a hell of a time proving it. You very well could have just leaned on it too hard during the day and put pressure on the glass. You need a real friendly service rep to accept the possibility there was a previous fracture

10 years ago if this were a psp or gameboy we all knew we were sh1t out of luck and that it was our own fault. We "deserve" nothing.
Clowns

mettleh3d said:
10 years ago if this were a psp or gameboy we all knew we were sh1t out of luck and that it was our own fault. We "deserve" nothing.
Clowns
Click to expand...
Click to collapse
Times have changed, customers expect more because companies are providing more. If I can get better quality service why would I settle for less?
Also, phones shouldn't be designed with cases in mind. I shouldn't need to have a case for my phone to prevent camera glass shattering through normal daily use.
I'm heading back to the store tomorrow and see if I get a nice rep to help me. I'll let you guys know

jackwu95 said:
Times have changed, customers expect more because companies are providing more. If I can get better quality service why would I settle for less?
Also, phones shouldn't be designed with cases in mind. I shouldn't need to have a case for my phone to prevent camera glass shattering through normal daily use.
I'm heading back to the store tomorrow and see if I get a nice rep to help me. I'll let you guys know
Click to expand...
Click to collapse
Are you 14?

mettleh3d said:
Are you 14?
Click to expand...
Click to collapse
Move along. For all we know OP may have raised an important point. Just because you don't believe him doesn't mean he's at fault. If you don't have anything relevant to contribute then beat it.
OP, keep us posted. I haven't run across anything like that with my device. Do you use the phone to the point where it gets quite hot?
Sent from my HTC One using xda premium

mettleh3d said:
Are you 14?
Click to expand...
Click to collapse
If he is 14, you must be 3

You're not the only one having this problem. One guy on a french forum had exactly the same thing, he couldn't explain it.
Here's his picture of the cracked camera lens :

thegregulator said:
Move along. For all we know OP may have raised an important point. Just because you don't believe him doesn't mean he's at fault. If you don't have anything relevant to contribute then beat it.
OP, keep us posted. I haven't run across anything like that with my device. Do you use the phone to the point where it gets quite hot?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Thanks! Don't worry though, I'm trying to point out this problem and see if anyone else has similar experiences and we can pinpoint an issue.
I don't game on phones at all, so my device usually stays quite cool. It does warm up a bit after ~10 minutes of screen time but I doubt that could cause any issues.
fidelcstrl said:
You're not the only one having this problem. One guy on a french forum had exactly the same thing, he couldn't explain it.
Click to expand...
Click to collapse
That is interesting, thanks for sharing this, I'm looking out to see if anyone else is seeing this.
Just in case this starts happening more, my phone is from batch FA346W
Was raining the whole day today so didn't go to the store, will update once I do

Hm, might have been that the phone got hot enough to make the metal expand faster than the glass....

Not that I doubt you on for your mishap. But knowing Rogers and their ways - my family has been with them since they were still AT&T - you will need hell of a lot of explaining to convince the CSR to make them comply to your exchange request. And online sources won't make much of a statement in their mind. Try play the loyalty card and plead for forgiveness.
As to the picture above, it seems more like an impact hit as the glass seems to fracture in the center of the piece and the cracks don't extend to the edge.

Looks like the phone was abused. Hope you have Insurance because that is definitely not a warranty issue
Sent from my HTC One S using Tapatalk 2

Hi OP,
not meaning to be patronising but the glass is more brittle than the casing with lower impact resistance. so a load that might not necessarily damage the casing will more than likely damage the glass. the chances that the damage is simply contained to the glass region though is odd and one would expect there to be at least some signs of wear/ scratches etc even close to this region as in a typical case.
the main thing is how it happened which appears to be the mystery and the exchange will ultimately be based on this. looking at your picture it looks like an impact dead on the centre of the glass from the outside in. hard to be totally certain considering your pic.
i cant think of a viable scenario though other than something along the lines in my first paragraph considering the metal is in perfect condition.
i would just tell them what you have stated.

Hi OP,
I had exactly the same problem. My unit was only a day old with not a single blemish anywhere on the handset besides the crack on the camera. In fact I'm fairy certain it cracked whilst resting on my table which I found to be very odd. Anyway I did manage to get a replacement with very little hassle.
A note to some other users:
In an incident such as this the consumer is entitled to a refund or replacement or a repair depending how old the item is since purchase. There is even further statutory protection specifically under the sale of goods act. This is an expensive (£500) phone and as such it's quality and durability should be commensurate to the price paid. Thus if the OP can establish the crack happened without having dropped the phone or damaging the phone in some other way then he will be entitled to a replacement which seems likely as there are no other scratches or dents anywhere else on the unit.
I am open to listening to others' opinions but should stress that I am a lawyer and therefore am quite knowledgable on matters such as this.

Plastic back slowly getting looser

So I've owned the tablet for over a week now. I like it. However the plastic backing around the microSD slot has slowly become loose and now holding the device feels like cheap plastic. I don't access the port at all, save the one time i put the sd card in.
Anyone else noticing this build issue?

I'd exchange it if it really bothers you. Mine is snug.
Sent from my GT-N5110 using Tapatalk HD

Mine has it too. It was there when I got it. I bought a book case and now I just ignore the creaking. No big deal.

cmunho said:
Mine has it too. It was there when I got it. I bought a book case and now I just ignore the creaking. No big deal.
Click to expand...
Click to collapse
You're probably right. When I bought it, bestbuy had no covers. Now I guess more are getting released. did you get the official one or another? I do like the feature of the samsung one that will wakup the device when opening.

Billyvnilly said:
You're probably right. When I bought it, bestbuy had no covers. Now I guess more are getting released. did you get the official one or another? I do like the feature of the samsung one that will wakup the device when opening.
Click to expand...
Click to collapse
I got the official one. While it may not be worth $50 I like it well enough and it protects from the "everyday". I've never dropped a tablet so I'm not worried about drops.

thank you
Billyvnilly said:
So I've owned the tablet for over a week now. I like it. However the plastic backing around the microSD slot has slowly become loose and now holding the device feels like cheap plastic. I don't access the port at all, save the one time i put the sd card in.
Anyone else noticing this build issue?
Click to expand...
Click to collapse
yes the same is

Billyvnilly said:
When I bought it, bestbuy had no covers. Now I guess more are getting released.
Click to expand...
Click to collapse
Most of my local Best Buys had the Samsung cover (white), and a black Belkin one on release date. You can check on their website what is in stock at your local stores. I'm sure more are on the way, too.

redpoint73 said:
Most of my local Best Buys had the Samsung cover (white), and a black Belkin one on release date. You can check on their website what is in stock at your local stores. I'm sure more are on the way, too.
Click to expand...
Click to collapse
The Samsung cover, does it stay closed on the screen just by weight, or do the magnets actually keep it closed?

magnet

I have same problem same area since day 1. Went to exchange, all sold oit! Other 2 problems are lightbleed and loose micro usb port.

maybe you provide us with an image to better describe the situation

Well. It is quite plasticy
I have mine over a week now, and haven't felt it loose. You should trade it mate. I like the bezel of the tab but the plastic is really annoying. There are quite a few cases out there though...
Billyvnilly said:
So I've owned the tablet for over a week now. I like it. However the plastic backing around the microSD slot has slowly become loose and now holding the device feels like cheap plastic. I don't access the port at all, save the one time i put the sd card in.
Anyone else noticing this build issue?
Click to expand...
Click to collapse

I got mine a few days ago and I must say I quite like it! The only build issue I have is a somewhat remarkable amount of light bleed along the bottom but it doesn't bother me enough to post a pic of it. Best buy only had one case that didn't look very good so I'm still sporting the protective back covering till more cases are in stock. I have high hopes for this!

I am on my 3rd Note trade in. It finally is not loose next to the sdcard. I told them I expect near Perfection if I Pay 400 for an 8 inch tablet!
Sent from my GT-N5110 using Tapatalk HD

ual4720 said:
I am on my 3rd Note trade in. It finally is not loose next to the sdcard. I told them I expect near Perfection if I Pay 400 for an 8 inch tablet!
Sent from my GT-N5110 using Tapatalk HD
Click to expand...
Click to collapse
It really should be of better build quality for $400. Or it should be at least $100 cheaper. I have the 10.1 and it feels OK, not terribly cheap but not of high quality. I will be putting it up on eBay and going to the 8.0 regardless, due to it being a more pragmatic size for my day to day use. I’m just waiting on the black version.

I had this problem as well. I replaced it at best buy and haven't had a problem with the new one.
Sent from my SCH-I510 using xda app-developers app

you know it dont matter for they all are the same. The back just pops off very easy. Build quality was just to cheap and to thick for me.

Zeblade said:
you know it dont matter for they all are the same. The back just pops off very easy. Build quality was just to cheap and to thick for me.
Click to expand...
Click to collapse
Sure the build quality could be better but I haven't had a single issue with mine since I bought it on release day. From the reports here it seems like maybe some of them are not as solid as others.

Zeblade said:
you know it dont matter for they all are the same. The back just pops off very easy. Build quality was just to cheap and to thick for me.
Click to expand...
Click to collapse
Obviously they are not "all the same" since some owners are reporting here that there are no issues with theirs. I think most people are going to use some type of case with this, so IMO it's not too much of an issue. Of course I would like to see better build quality, but I don't think it's that bad. I agree that the plastic back is too shiny/greasy/slippery/nasty, but then again most people are going to put it in a case.
You can get a good sense of the build quality by checking out the display units at Best Buy (if you live in the U.S.). These things are handled by tons of people and kids each day who treat them with little respect because they don't have any personal investment in them. You can always tell which products on display have subpar build quality.
And Really? It was too thick for you? How much thinner do you want it? There won't be any room for the battery if it's thinner, or for the S-Pen silo/dock. I'd rather have a bit longer battery life and a secure place to store my S-pen rather than a thinner tablet. The weight, thickness, and balance in the hand are the best I have experienced in this general size.

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Oooooooo magnets Are bad man. Not so much for regular phones but for phones with stylus and digitizer it will over time cause dead area s on your screen. Don't believe me ?
Head over to the note 2 forums and check out all the problems with cases involving magnet clasps. If got so bad the companies offered to replace your magnet sealing case with one with a simple button in stead. I had one and as soon as I put it on I started having problems with the area around that magnet.
Just stay away from magnetic cases period. Just trust me. Or mess up big time. Once that part of the screen gets borked its borked
That pic is the replacement one with the button they sent me. Also watch out for those magnetic kickstand cases. Big no no too those utilize neodymium!
Sent from my GT-N5110 using Tapatalk 2
---------- Post added at 11:44 PM ---------- Previous post was at 11:36 PM ----------
bbfoto said:
Obviously they are not "all the same" since some owners are reporting here that there are no issues with theirs. I think most people are going to use some type of case with this, so IMO it's not too much of an issue. Of course I would like to see better build quality, but I don't think it's that bad. I agree that the plastic back is too shiny/greasy/slippery/nasty, but then again most people are going to put it in a case.
You can get a good sense of the build quality by checking out the display units at Best Buy (if you live in the U.S.). These things are handled by tons of people and kids each day who treat them with little respect because they don't have any personal investment in them. You can always tell which products on display have subpar build quality.
And Really? It was too thick for you? How much thinner do you want it? There won't be any room for the battery if it's thinner, or for the S-Pen silo/dock. I'd rather have a bit longer battery life and a secure place to store my S-pen rather than a thinner tablet. The weight, thickness, and balance in the hand are the best I have experienced in this general size.
Click to expand...
Click to collapse
Amen thin ness had gone to far. I don't want any thiner devices. Just keep them how they are and make better thinner batteries cpus whatever. Battery tech needs a big overhaul that's our biggest weakness
Sent from my GT-N5110 using Tapatalk 2