Just wanted to share what happened to my SGS2 yesterday. I've been playing Eternity Warriors and charging at same maybe for two hours, everything seemed to be fine but when i stopped game and disconnected charger MTP app keep showing that something is connected to USB port. I thought it's just a bug and decided to reboot phone... Then my phone stuck on black screen with big green battery and thermometer which indicates to hot battery, though it was cold (room temperature).
I left it off for few hours with the battery off, then inserted battery back but phone instantly switched into charging mode and after that same screen came on (with temp warning). I managed to boot it into download mode and flashed stock ROM (+kernel, baseband, CSC). Phone booted up normally but i kept showing "USB Connected" icon. Also i noticed that after fully charging battery and disconnecting the charger, battery level instantly drops to 82%. Tried to wipe battery stats but that didn't help.
This morning i went to Vodafone store and tried to insert new battery, sadly phone kept showing same temperature warning, so now the only way is to send it to service center My flash counter shows 29 which means i'll have to pay for repair from my pocket. No, i'm not going to buy USB jig to reset counter as that would be unfair.
Few tech details on what software i used when this happened:
SiyahKernel 2.2
CheckROM RevolutionHD 2.0
2ndCore app (i had disabled one CPU core at all times)
SetCPU (with set profiles to lower CPU clock once temperature rises. At +45C it supposed to set lowest 500MHz speed and "powersave" governor. Max CPU speed 1200MHz only when temp is lower than +38C).
PS. Sorry for my broken English, i know it becomes really bad when i'm p***ed off.
I'd recommend *thoroughly* cleaning your USB socket and checking the connector inside is straight (compare to another handset) before paying anyone to fix it... Mine was displaying similar symptoms, turned out my kid had been playing with it and bent the connector slightly out of place while it was plugged in.
I was using stock and rather than notifying USB connected it kept firing MTP restart/media scan alerts randomly.
In the same instance it's half alive. Schrodinger's phone!!!!!
Yeah, i tried to clean charging port but i didn't help. Thanks for idea anyways. I just brought it to repair shop, hopefully they will fix it.
Intratech said:
In the same instance it's half alive. Schrodinger's phone!!!!!
Click to expand...
Click to collapse
Well, that's true
Just got it back Samsung changed USB port and everything works fine again. 30 euro, not too bad.
MS. said:
Just got it back Samsung changed USB port and everything works fine again. 30 euro, not too bad.
Click to expand...
Click to collapse
were you already outside of your warranty?
Anyone in the U.S. know if we can send ours to a Samsung repair center in the states?
pmpntl said:
were you already outside of your warranty?
Click to expand...
Click to collapse
Read my first post. I voided my warranty by flashing custom kernels/ROMS I know, it's a hardware issue and has nothing to do with custom software, but still...
Sent from my GT-I9100 using xda premium
MS. said:
Read my first post. I voided my warranty by flashing custom kernels/ROMS I know, it's a hardware issue and has nothing to do with custom software, but still...
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
HELL! It makes me sick when we BOOST of being guilty of flashing custom ROMs/Kernels. Where on EARTH is it documented by Samsung that doing so will void the warranty????
IT DOESN'T and you just robbed yourself of those 30 euros of INSISTING SAMSUNG that you have ABUSED your phone and hence it SHOULD be termed as OUT OF WARRANTY REPAIRS! I wish that amount could have gone into a better cause and could have earned you a good will instead of those service center folks probably laughing at you for making a "fool" of your self (no pun intended, please don't feel offended, just trying to make you realize what you have done and are spreading across!).
Prankey said:
IT DOESN'T and you just robbed yourself of those 30 euros of INSISTING SAMSUNG that you have ABUSED your phone and hence it SHOULD be termed as OUT OF WARRANTY REPAIRS!
Click to expand...
Click to collapse
First of all i did not insist anything, calm down a bit. I just went to shop were i bought that phone and showed them what isn't working. Once they saw "yellow triangle" and custom binary count (at 29) i was told that my phone will not be serviced as it has "illegal software" on it unless i will pay for. Also they told me approximate price (~30euro) which is not THAT much for such a repair.
Secondly, even if had had an original firmware on it and custom binary counter at 0 i'd still had to pay for repair as USB port was physically damaged which is not covered by warranty i believe.
And lastly - FAIR PLAY.
PS. Flash some CM7 or MIUI, go to Samsung service center and try to ask them for some repair work, then you'll find out what is "legal" and what is not
Prankey said:
HELL! It makes me sick when we BOOST of being guilty of flashing custom ROMs/Kernels. Where on EARTH is it documented by Samsung that doing so will void the warranty????
IT DOESN'T and you just robbed yourself of those 30 euros of INSISTING SAMSUNG that you have ABUSED your phone and hence it SHOULD be termed as OUT OF WARRANTY REPAIRS! I wish that amount could have gone into a better cause and could have earned you a good will instead of those service center folks probably laughing at you for making a "fool" of your self (no pun intended, please don't feel offended, just trying to make you realize what you have done and are spreading across!).
Click to expand...
Click to collapse
Samsung service bulletin is well posted up for a few years custom rom and rooted phones are not acceptable as warranty returns and payment claims will be voided .
Why on earth would Devs warn users of the consequences if it was not true .
I believe Samfirmware had a link to the original Samsung memo .
I am also aware of a number of users posting that they where informed by the service centre that the phone was not acceptable for repair with a custom rom installed .
I have also had personal experience with O2 refusing warranty on a custom rom phone .
I also know enough about consumer protection trade laws etc to understand that Samsung are 100% correct in their refusal to provide warranty on such phones .
However many may take the risk and some of them will get away with it and some may meet an ignorant service guy who just fixes it anyway .
jje
lol 29 hahah
I think it's anything but unfair to use a usb jig.
In my point of view it's our ability to get our right as normal who know what they're doing.
Sammy knew what would happen, when they developed the binary counter and the usb jig.
I mean the usb jig is no hightech piece of hardware. Its just a 300k-ohm which connects pin 4-5.
I think its a way to support us custom rom useres, who are aware of the risks and would try everything on the software side to get the phone working again.
Sent from my GT-I9100 using XDA App
Is there any way you can check your flash counter? I've only ever flashed Lite'ning (to get CWM as it was messing up for me) and a MIUI ROM. Would I be safe to bring it back and get the screen repaired? It has a wicked blue/green hue when tilted to an angle.
Sent from my GT-I9100 using XDA App
To check the counter, enter download mode. Then the binary counter is shown on the top left corner.
Related
So I realized this the moment after I hit the trackball to select my .zip. To make things simple: I had cyanogen 5.0.6 and I accidentally flashed 2.2 for custom bootloaders. My phone won't even turn on...AT ALL. Am I ****ed?
Can you not get in the recovery image by holding down trackball and power button?
No. I don't know what to do. I flashed the Stock image earlier and it took awhile for my phone to turn on, but it did start up after a few minutes. Also it had a Radio that it flashed. Could it have been for the Tmobile model? I am on the AT&T version. Nothing will turn on.
did you try removing the battery ?
I did. I called support and they want me to send it in. Hopefully I will be one of the lucky people that HTC takes even if there is some broken rules.
xxjoshuaaxx said:
I did. I called support and they want me to send it in. Hopefully I will be one of the lucky people that HTC takes even if there is some broken rules.
Click to expand...
Click to collapse
Awwww
Best of luck!
Since its just Software related, maybe you will get lucky
Exactly why I try to avoid toying with the radio at all times..
Stupid me didn't notice the radio change. What do you think HTC will do?
xxjoshuaaxx said:
Stupid me didn't notice the radio change. What do you think HTC will do?
Click to expand...
Click to collapse
Good luck. They are currently denying my warranty - even though my last Nexus went in TWICE, and they even DOA replaced it with body damage and an unlocked bootloader. Both times they just reverted the software back to locked, no questions asked. This time, after sending in the refurbed phone they gave me last month due to a faulty headphone jack, they say my "illegal software" voids my warranty - even though software can't break a headphone jack.
SANTilt said:
Good luck. They are currently denying my warranty - even though my last Nexus went in TWICE, and they even DOA replaced it with body damage and an unlocked bootloader. Both times they just reverted the software back to locked, no questions asked. This time, after sending in the refurbed phone they gave me last month due to a faulty headphone jack, they say my "illegal software" voids my warranty - even though software can't break a headphone jack.
Click to expand...
Click to collapse
That could also be their way of saying we have fixed two phones of yours with unlocked (voided) warranties, we aren't doing it a third time... aka, three strikes and you are out. To be honest, I would be singing the praises of a company that warrantied a phone twice, even though I knowingly voided my warranty and agreed to a contract saying as much during the process.
OP, good luck! As this person's history shows, they are willing to go above and beyond with in reason. If I were you, before sending it in, I would try tossing it on the charger to make sure the battery isn't dead... flashing uses up a lot of juice, and messes with battery stats to an extent that can cause the phone to think a low battery is actually a dead battery, thus it doesn't power on since it doesn't want to die mid boot, which is bad.
Yeah, plug it in and see if you get the charging led, if you do let it charge for a while. Then try booting to recovery. If you cant unplug it and pull the battery. Plug it back in and hold down the power button for 15 seconds, put the battery in while still holding the power button for another 15 seconds or so. You got nothing to lose if it is bricked so give it a go. Check back if it lights off. Just a hint but I only keep whatever I'm going to flash on the root of the sd with the rest of the zips in a file. Keeps you from being where you are now.
mind keepping the battery out for a little while. i got the same problem yesterday and this solved it : i kept the battery pulled for about 1 minute before i put it back in. then the phone powered on no problems.
SANTilt said:
Good luck. They are currently denying my warranty - even though my last Nexus went in TWICE, and they even DOA replaced it with body damage and an unlocked bootloader. Both times they just reverted the software back to locked, no questions asked. This time, after sending in the refurbed phone they gave me last month due to a faulty headphone jack, they say my "illegal software" voids my warranty - even though software can't break a headphone jack.
Click to expand...
Click to collapse
Rhetorical question:
What type of bad "luck" does somebody have to need a warranty replacement three times for a phone that's less than 4 months old?
xxjoshuaaxx said:
So I realized this the moment after I hit the trackball to select my .zip. To make things simple: I had cyanogen 5.0.6 and I accidentally flashed 2.2 for custom bootloaders. My phone won't even turn on...AT ALL. Am I ****ed?
Click to expand...
Click to collapse
I may be stupid, but that doesn't sound like you were doing anything wrong. I think that is how many people upgraded to FroYo.
What did you do when you thought you had done the wrong thing? You say you realized the moment you hit the trackball. Did you then try to stop it by pulling the battery? If so then you may have pulled it while the radio was flashing, which would brick it for sure.
Maybe they say it's illegal because Froyo is not released yet and they saw part of it installed on your N1.
This sucks big time, I wish you best of luck and I hope they end up fixing it for you.
what happens when you hold volume down and hit power...does the bootloader come up?
I flashed 2.2 over enomther's 1.9.2 on my att frequency n1 and it is working fine, I did the radio update too and it works fine.
pjcforpres said:
That could also be their way of saying we have fixed two phones of yours with unlocked (voided) warranties, we aren't doing it a third time... aka, three strikes and you are out. To be honest, I would be singing the praises of a company that warrantied a phone twice, even though I knowingly voided my warranty and agreed to a contract saying as much during the process.
OP, good luck! As this person's history shows, they are willing to go above and beyond with in reason. If I were you, before sending it in, I would try tossing it on the charger to make sure the battery isn't dead... flashing uses up a lot of juice, and messes with battery stats to an extent that can cause the phone to think a low battery is actually a dead battery, thus it doesn't power on since it doesn't want to die mid boot, which is bad.
Click to expand...
Click to collapse
Why would I sing the praises of a company that picks and chooses when it will void a warranty and when it will honor it? Furthermore, under the Manusson-Moss Warranty act of 1975, this behavior is illegal; warrantors of consumer goods cannot void a warranty due to modifications made by the consumer unless they can directly attribute the failure to the modification made. Which they have not done in my case.
Additionally, the first time it went in, was for dust under the screen - something an unlocked bootloader most definitely did not cause. The second time it went in was because they didn't fix it the first time - both times they relocked the phone. Also, the second time the phone went in, they DOA replaced it even though it had physical damage that I had previously been willing to pay for. And now, after they send me a damaged unit, they want to void my hardware warranty because the bootloader is unlocked? That just stinks of a money making scheme. I just called them, and they tell me that they cannot flash the motherboard due to the "illegal software", yet in the email they sent me it's all due to the warranty being void due to "illegal software". They're harping on a non-issue just to make money.
You can sing your praises to scheissty companies all you want - I'll stick to companies that are honest and up front in their dealings - or at least more so than HTFingC.
SANTilt said:
Why would I sing the praises of a company that picks and chooses when it will void a warranty and when it will honor it? Furthermore, under the Manusson-Moss Warranty act of 1975, this behavior is illegal; warrantors of consumer goods cannot void a warranty due to modifications made by the consumer unless they can directly attribute the failure to the modification made. Which they have not done in my case.
Additionally, the first time it went in, was for dust under the screen - something an unlocked bootloader most definitely did not cause. The second time it went in was because they didn't fix it the first time - both times they relocked the phone. Also, the second time the phone went in, they DOA replaced it even though it had physical damage that I had previously been willing to pay for. And now, after they send me a damaged unit, they want to void my hardware warranty because the bootloader is unlocked? That just stinks of a money making scheme. I just called them, and they tell me that they cannot flash the motherboard due to the "illegal software", yet in the email they sent me it's all due to the warranty being void due to "illegal software". They're harping on a non-issue just to make money.
You can sing your praises to scheissty companies all you want - I'll stick to companies that are honest and up front in their dealings - or at least more so than HTFingC.
Click to expand...
Click to collapse
Dude, you're pedantic and this is pathetic. Get over yourself. If you expect consumer goods in this day and age to be perfect you need to reset your expectations. Three claims in four months? I bet HTC wishes you went and got a Motorola.
djmcnz said:
Dude, you're pedantic and this is pathetic. Get over yourself. If you expect consumer goods in this day and age to be perfect you need to reset your expectations. Three claims in four months? I bet HTC wishes you went and got a Motorola.
Click to expand...
Click to collapse
Huh? Three claims? Reading comprehension much? English > you.
djmcnz said:
Dude, you're pedantic and this is pathetic. Get over yourself. If you expect consumer goods in this day and age to be perfect you need to reset your expectations. Three claims in four months? I bet HTC wishes you went and got a Motorola.
Click to expand...
Click to collapse
Yeah I agree.
So, pretty much exactly a month after I received my SGSII, the phone is now dead.
As I was commuting to work this morning and listening to music, the phone restarted completely at random. I chalked it up to just being a part of the Android experience until, 15 minutes later, the phone boots up again in my pocket. After that the reboots came in thick and fast until the phone was in a constant cycle of rebooting, with no time in between to even type in my PIN before the phone shut down again.
I haven't dropped the phone and it hasn't gotten wet (unless standing in the rain under an umbrella with the phone in my pocket is enough to wreck it), so there shouldn't be any damage that I could've caused.
At this point I removed the battery and just let it sit for 5 minutes before trying to boot it up again. It started up fine but restarted again after around 10 minutes. I shut the phone down, removed the SD card and tried again, but the phone still shut down after a while. After that I yanked out the SIM but that didn't fix anything either. The battery had around 90% charge at this point, the battery contacts looked just fine and it wasn't overheating or anything so I was a little mystified as to what the hell had gone wrong overnight.
I called up Samsung's Customer Support and they told me to factory reset the phone through the OS. The reset goes through it's paces until it comes time to reboot and then.. nothing. The phone is now completely bricked and will not respond to any key presses nor will it react in any way when I plug in the charger. After I told Samsung's customer rep about this, the first thing the guy asked was if I had rooted the phone or installed a custom ROM, to which I answered - truthfully - that I hadn't. By the sound of his voice he didn't seem to believe me and referred me fairly reluctantly to their RMA service to get it repaired while underlining the fact that they wouldn't do **** for me if there were any proof of tampering with the ROM. After that he said goodbye in a fairly annoyed voice and hung up before I got a word in.
Has anyone had their SGSII just spontaneously combust on them? Right now I'm feeling extremely pissed that I have to go through the RMA process with basically a brand new phone. The repair time is floating around at 2 weeks to a month due to holidays and whatever during which time I'll have to make due with a ****ty Nokia backup phone. The electronics repairs firm Samsung uses here in Finland is notorious for their crappy level of service and they've scratched the hell out of my two previous HTC phones that were serviced by them.
Bad luck ...
A friend of mine had more or less the same problem with the HTC HD2. Random reboots at first, then not bootable/flashable and a couple of tries later it was completely dead. They had to exchange the mainboard. Seems like some chip got damaged somehow ...
try removing the battery a few more times........good luck
novaci said:
After I told Samsung's customer rep about this, the first thing the guy asked was if I had rooted the phone or installed a custom ROM, to which I answered - truthfully - that I hadn't. By the sound of his voice he didn't seem to believe me and referred me fairly reluctantly to their RMA service to get it repaired while underlining the fact that they wouldn't do **** for me if there were any proof of tampering with the ROM. After that he said goodbye in a fairly annoyed voice and hung up before I got a word in.
Click to expand...
Click to collapse
I'm somewhat surprised by this, given the fact that Sammy themselves have given a device to the team at CM7 Towers. I always thought they had a fairly relaxed attitude to custom ROMs, etc.
novaci said:
Samsung's Customer Support By the sound of his voice he didn't seem to believe me and referred me fairly reluctantly to their RMA service to get it repaired while underlining the fact that they wouldn't do **** for me if there were any proof of tampering with the ROM. After that he said goodbye in a fairly annoyed voice and hung up before I got a word in.
Click to expand...
Click to collapse
Don't put up with any crap they give you. Considering that moron is meant to represent customer support, he should be more supportive of a customer who bought a £500 phone from the very company that pays him, and the last thing he should be doing is making you feel guilty when you're obviously innocent. The guy sounds like a complete prick.
Guys like him that need to be given a decent beating imo. Right lads... right.
Sent from my GT-I9100 using Tapatalk
Major_Sarcasm said:
I'm somewhat surprised by this, given the fact that Sammy themselves have given a device to the team at CM7 Towers. I always thought they had a fairly relaxed attitude to custom ROMs, etc.
Click to expand...
Click to collapse
Two different bits of Samsung DEVELOPMENT and WARRANTY .
Development want feedback etc from the community .
Warranty want no claims else why put a custom rom counter on and send a letter out saying custom rom = no warranty .
jje
i can see where the supporter is coming. just imagine how often people call there because they bricked their phones while flashing/rooting ... its understandable that he reacts like this
Why would the supporter care what's been done to the phone? Him having to ask questions for warranty purposes is obvious, but if a caller lies and the warranty is later rejected surely it wouldn't matter to him personally.
diehard2222 said:
Guys like him that need to be given a decent beating imo. Right lads... right.
Sent from my GT-I9100 using Tapatalk
Click to expand...
Click to collapse
hahahahahahahha you funny.
i couldnt agree more samsungs care support is soo poor and the agents you speak to dont give a ****!
Damn, my Galaxy restarted itself randomly while listening music too, just today... However it did not completely restart, it looked like only TouchWiz restarted :/
Hello,
Put off the battery, sd card and sim card.
Then wait 10minutes.
When the 10m pass, put the battery in the phone and hold immediately power + home + vol down.
I think your will go in download mode.
I have same expérience with Sgs offre my friend.
Sent from my GT-I9100 using XDA App
^^^
Do like what he said !
Maybe flashing the original ROM back will get it work again !
I had the same with Galaxy S Vibrant and I fixed it by using the same kaktuss77 steps !
Re,
if this methode doesn't work, try with the JiG.
It could be a serious case of karma....lol. Usually its an expensive fix
The following s quote by novaci in another thread
novaci said:
That video made me want to punch you and whoevers behind the camera right in the face. I really really don't think people ought to be posting this kinda crap here, go beg elsewhere.
Or better yet, pay for the phone.
Click to expand...
Click to collapse
novaci said:
After I told Samsung's customer rep about this, the first thing the guy asked was if I had rooted the phone or installed a custom ROM, to which I answered - truthfully - that I hadn't. By the sound of his voice he didn't seem to believe me and referred me fairly reluctantly to their RMA service to get it repaired while underlining the fact that they wouldn't do **** for me if there were any proof of tampering with the ROM. After that he said goodbye in a fairly annoyed voice and hung up before I got a word in.
Click to expand...
Click to collapse
You should always say something like "I have no idea what that is or means. All I know is my phone stopped working."
I would do as they said. Get into download mode, then flash the official ROM+Kernel for your device and see what happens. If you still have the same problem, then it is a hardware problem and you need to go through the repair process.
Random reboot, it's a well known issue caused by an app. Frequently the music player, or No lock, or something else...
A youth sin of the SGS 2.
Service is shouldnt pay attention to software changes that could been made, they simply write new software through box and thats it, thats why its interssting why personel asked about rooted or not:O
v1rtu4l said:
i can see where the supporter is coming. just imagine how often people call there because they bricked their phones while flashing/rooting ... its understandable that he reacts like this
Click to expand...
Click to collapse
yes its understandable to ask if its been rooted. but bad customer service is still bad customer service. even if the op was lying, that rep doesnt get paid to have his being annoyed get in the way of providing the customer a friendly experience.
if you can't stand the heat, then stay out of the kitchen.
Hi All,
My I9100 just died.
How did it die? had an app running. got the screen to sleep (pressed the power button), got back and couldn't turn it on.
Now another friend had the same thing happen to him a month ago.
This isn't a classic brick that happens while wiping/flashing/etc...
I really wonder if there are more cases of SGS2 bricking without any "proper" reason after a ~1year usage...
My friend also sent it to be fixed by JTAG/JIG without any success...
It's unreasonable for a "premium" device to die after a year of usage. (eg. My HTC/Google N1 is still being used by my brother just fine...)
ANYONE HAVING A SIMILAR SITUATION I'D BE GLAD OF YOU PM ME.
Update as of 24/11/12 - Device been repaired by Samsung
http://forum.xda-developers.com/showpost.php?p=34568200&postcount=41
Mine is hardly 3 months old
Its dead few weeks ago while charging
Glad that Its in warranty
Sent from my GT-I9100 using xda app-developers app
eh? if its still under warranty no biggie...but is it bought from "proper" source?
donno, heard all kind of little things bout s2 but not that it just dies all of the sudden so often
any hard drops maybe or somethin? :/
loop4444 said:
eh? if its still under warranty no biggie...but is it bought from "proper" source?
donno, heard all kind of little things bout s2 but not that it just dies all of the sudden so often
any hard drops maybe or somethin? :/
Click to expand...
Click to collapse
Not that I know of.
Mine just died and that's it. just pressed the power/sleep button went back tried to wake it and no more.
Had CM10 pretty updated build..
No battery no nothing.
Yup, had a completely unexplained case of "sudden death" back in May, just before I got my S3. Fried main board apparently - repaired under warranty. Now the same thing's happened to my S3. Not impressed!
dave_uk said:
Yup, had a completely unexplained case of "sudden death" back in May, just before I got my S3. Fried main board apparently - repaired under warranty. Now the same thing's happened to my S3. Not impressed!
Click to expand...
Click to collapse
Same thing, also in may. I clicked on an app to open it, screen went white, waited few minutes then restarted it, and that was it. Recovery was dead, it was stuck at Samsung logo, only thing working was download mode, but NAND was corrupted - unflashable. Samsung replaced motherboard.
ttg said:
Hi All,
My I9100 just died.
How did it die? had an app running. got the screen to sleep (pressed the power button), got back and couldn't turn it on.
Now another friend had the same thing happen to him a month ago.
This isn't a classic brick that happens while wiping/flashing/etc...
I really wonder if there are more cases of SGS2 bricking without any "proper" reason after a ~1year usage...
My friend also sent it to be fixed by JTAG/JIG without any success...
It's unreasonable for a "premium" device to die after a year of usage. (eg. My HTC/Google N1 is still being used by my brother just fine...)
ANYONE HAVING A SIMILAR SITUATION I'D BE GLAD OF YOU PM ME.
Click to expand...
Click to collapse
Mine died yesterday while I was using the swype to login
I have tried another battery and every key combination and battery in and out that I've seen.
Quite unhappy but luckly I have a month of waranty left.
Regards
Were you all overclocking and all tha?
Sepharite said:
Were you all overclocking and all tha?
Click to expand...
Click to collapse
No over clocking, no custon firmware... everything was standard.
Had a maybe 40 apps with a heap of photos and video on a 8GB card.
Regards
Sepharite said:
Were you all overclocking and all tha?
Click to expand...
Click to collapse
No overclocking, on demand profile under CM10 as always.
Phone wasn't hot or anything. just decided to sleep and never wake up ...
I'm trying to see a pattern because this was my ONLY phone and paying ~450-600$ for a phone just to have it for a year is unacceptable.
Had some phones in my life but none just got "motherboard" dead...
If this is a faulty issue with Samsung I'd like to know it rather than saying... Arghh, my luck, lost few hundred bucks...
ttg said:
No overclocking, on demand profile under CM10 as always.
Phone wasn't hot or anything. just decided to sleep and never wake up ...
I'm trying to see a pattern because this was my ONLY phone and paying ~450-600$ for a phone just to have it for a year is unacceptable.
Had some phones in my life but none just got "motherboard" dead...
If this is a faulty issue with Samsung I'd like to know it rather than saying... Arghh, my luck, lost few hundred bucks...
Click to expand...
Click to collapse
Im in the same situation, but Samsung ignored me.
http://forum.xda-developers.com/showthread.php?p=31615152#post31615152
A friend of mine had a similar case. Without any particular reason it just wouldn`t turn on anymore. He was on stock firmware and without root. Luckily he still had warranty.
I have a friends phone right here with the same symptom. Plugged charger in at night, in the morning it was dead.
Sent from my GT-I9100 using xda app-developers app
Subbie171 said:
I have a friends phone right here with the same symptom. Plugged charger in at night, in the morning it was dead.
Sent from my GT-I9100 using xda app-developers app
Click to expand...
Click to collapse
Just happened to me last night too, same thing. (Installed JuiceDefender before the sleep)
Sadly I am 1 month out of warranty.
Anyone know if it is easy to change the motherboard ourselves? Samsung quoted me SGD$285 to replace by them.
yarmun said:
Just happened to me last night too, same thing. (Installed JuiceDefender before the sleep)
Sadly I am 1 month out of warranty.
Anyone know if it is easy to change the motherboard ourselves? Samsung quoted me SGD$285 to replace by them.
Click to expand...
Click to collapse
WTH!!! Everyone S2 s dying? U ppl serious? Can anyone confirm whether everyone S2 died for the same issue? ,Same ROM?? Or any APP????
Dafuq is going on here??? Phone dying with no particular reason?!
Sent from my GT-I9300 using xda premium
You guys should try to give more info other than "ahhh my phone is dead"
Rom and kernel info, also what you were doing before it died. Did you reset, flash a Rom, wipe anything, delete anything, things like that.
Sent from my GT-I9100 using Tapatalk 2
BrandoHD said:
You guys should try to give more info other than "ahhh my phone is dead"
Rom and kernel info, also what you were doing before it died. Did you reset, flash a Rom, wipe anything, delete anything, things like that.
Sent from my GT-I9100 using Tapatalk 2
Click to expand...
Click to collapse
What info you want?
Device didn't get any eMMC "unsafe" usage or kernel?
Device worked flawless until the point it died without any difference of usage?
During verifying its death device has been:
- Tried all button combinations
- Tried different batteries
- Tried different chargers / charging for a while.
- Tried leaving device with/without battery for hours/days.
- Tried jig
- Disassembled
Trust me people who's phone will die won't immediately say their phone died without trying ALL options.
And as mentioned by many here it just happend to them even with pure stock non-rooted. no wipe no nothing...
ttg said:
Trust me people who's phone will die won't immediately say their phone died without trying ALL options.
And as mentioned by many here it just happend to them even with pure stock non-rooted. no wipe no nothing...
Click to expand...
Click to collapse
I'm afraid components are designed to wear out after a few years ... sometimes they just do it prematurely without warning!
Nobody want to make a unbreakable phone with a expected live span of 10-15 years even it's perfectly possible. The companies need us to buy new hardware every second or third year, and I think they design quality to meet that requirement.
When Norway introduced 5 year warranty for mobiles ... all producers of mobiles **** in there pants! :good:
The consumer protection laws are all in accordance with various EU directives regarding consumer
rights. These consumer rights should therefore not differ significantly from the consumer protection
laws and regulations in other EU/EEA countries. One notable difference, however, is the 5-year
warranty period under the Norwegian Consumer Purchase Act which applies to all goods made for a
lifetime significantly longer than 2 years. The lifetime of products must be assessed individually.
However, most consumer electronics, including mobile phones, are covered by the 5-year warranty
period. For products with a shorter expected lifetime, a warranty period of 2 years applies, similar
to other European jurisdictions.
BrandoHD said:
You guys should try to give more info other than "ahhh my phone is dead"
Rom and kernel info, also what you were doing before it died. Did you reset, flash a Rom, wipe anything, delete anything, things like that.
Sent from my GT-I9100 using Tapatalk 2
Click to expand...
Click to collapse
Mittaa said:
I'm afraid components are designed to wear out after a few years ... sometimes they just do it prematurely without warning!
Nobody want to make a unbreakable phone with a expected live span of 10-15 years even it's perfectly possible. The companies need us to buy new hardware every second or third year, and I think they design quality to meet that requirement.
When Norway introduced 5 year warranty for mobiles ... all producers of mobiles **** in there pants! :good:
The consumer protection laws are all in accordance with various EU directives regarding consumer
rights. These consumer rights should therefore not differ significantly from the consumer protection
laws and regulations in other EU/EEA countries. One notable difference, however, is the 5-year
warranty period under the Norwegian Consumer Purchase Act which applies to all goods made for a
lifetime significantly longer than 2 years. The lifetime of products must be assessed individually.
However, most consumer electronics, including mobile phones, are covered by the 5-year warranty
period. For products with a shorter expected lifetime, a warranty period of 2 years applies, similar
to other European jurisdictions.
Click to expand...
Click to collapse
All is true. as there were in back in the 70-80s 10years lifespan blobs for east germany...
Still,
My original iPhone 2G had a battery wear-out and died during my failed operation of replacing its battery (after 3years of use!) - except of that it was fine.
My Nexus One is still working for my brother. except the bad Power button design that got broken (again about 7monthers after I sent it to fix before giving it to my brother).
My GF's iPhone 4 is STILL a great device. (no Apple vs Oranges pls as this software isn't the point of this entire thread!).
There is wear out of electronics but unlike mechanical parts (buttons) or liquid parts (batteries), electronics DOES survive years.
If you'd like me to send you Pentium 4 CPUs or even Pentium-Ms still fully functional I'll be glad to show you they're fully functional.
Progress isn't about dying hardware it's more of the human urge to replace (eg. Samsung won't give the SGS2 any version past 4.1 or I want OpenGL 4.0 which will be supported only on futrue chip XXX... or LTE or whatever).
I don't ask Samsung to provide open-source (even though they imho provide easier ways for devs but that's NOT THE SUBJECT)
I ask a single simple thing - RELIABILITY. as a person with a normal payroll spending ~500$ for a device to be working for me for a year isn't acceptable. sorry. I'm might be unlucky but for my 2006 MacBook (that's still running) Apple acknowledged ALL problems and provide additional warranty. for other 15" MBPs with nVidia's issue they also replaced boards...
Summary -
No one expecting my phone to be working for 15 years. but yes I expect my devices not to commit suicide after a year and a month...
(Mainboard IS the phone!)
First off this is going to be a rant so if you guys do not want to read it then I suggest you leave now.
Also let me just clear things up, I am a 17 year old kid that needs his phone as much as possible. I am attached and I am not scared to admit it. I am very very tech savvy and know what I am doing with my phone in terms of flashing ROM's,kernels, recoveries, and rooting. I have been on androids side for over 5 years now and have been through almost every top end device. I have bricked one tablet in my past but noted to never do that again. I pay for all of my devices and work 2 jobs to counter my technology habit.
Story: One night I flashed a CM nightly as I am a pure stock android type of guy. Everything went through fine and I had a usable phone for the next few hours before I fell asleep. At about 4 in the morning I got a text and it woke me up. I went to check it and realized that my phone was incredibly hot so I figured that I would turn it off and turn it back on in about 10 minutes after it is all cooled off and then diagnose the problem. Before shutting off I also checked my battery stats with everything checking out just fine and the battery was sitting at about 65% charged. After the 10 minutes I went to turn on the phone and realized right off the bat that the charging LED was not on. Scared I tried every button combination to turn on the phone with no luck. I tried numerous chargers including my computer to even see if I could adb flash something onto it if it was software oriented with no avail. I officially had a paperweight of a phone and it wouldnt turn on nor charge.
So very frustrated and worried I contacted HTC support via online chat at about 6 my time which is 8 their time. The lady walked me through all the simple button combinations and even though I knew it would do me no good I tried them anyways. After several frustrating minutes we both gave up and the lady was starting to take about 5 minutes in between each response so after the 3 response or so I was even more frustrated. We decide to sign me up for a repair and about half way through the process she asks my age, given I am 17 she cannot finish the process which is understandable. However, this should be one of the very first starting questions rather than down the line when we are half way through the process. I digress, she tells me to call with an adult next time and also tells me about their other 2 repair options that she failed to even mention before, another very frustrating moment. Regardless we end the chat and I call back later.
A few hours later my mother calls HTC support to see what we can do and right off the bat this lady is so much more helpful and quick with her responses really knowing what she is talking about. She covers the other 2 options the person via chat failed to cover along with going very in depth as to how each process works. A $20 option seemed to suit me the best as they send you a phone immediately after receiving your phone sort of like a straight exchange. However, she tells us (My mother and I) that since HTC is running out on parts that this option isnt available at this time and to check back tomorrow as that's when the shipment of parts is coming in. So with our hands tied we hang up and I go about my day phoneless.
Fast forward to today, I go and get a loaner phone from tmobile along with a different sim. They charge me $50 dollars which will be refunded to me once I return the phone but mind you I don't have tons of money so this is an inconvenience. I call HTC again and ask them about their $20 swap option and the guy very enthusiastic gives me the description on how it works. After hearing all this I tell him that is indeed what I want to do and then that's when he tells me that bad news: HTC doesn't have enough inventory to do so leaving me with only one option, send in the phone and wait for the repair and shipping back (10-14 day process). Frustrated and running out of options (literally) I tell him to just do that. He goes over a ton of information in a short amount of time and then emphasizes that they have a very strict warranty and that if they find anything that they can conclude I did to cause the phone a shorter life span than I will be given a quote to fix my phone via email. I finally hang up but am on the edge at this point. If they cannot fix my phone for free I am going to be pissed. It will also mean that they will never receive my service again because I know for a fact that I did not cause this. A thread was made about this same exact problem so I know it wasnt a fault on my end. Regardless, I will keep you all updated.
Sorry I had to rant to someone that gets the absurdity of all this.
mj23kb24 said:
Sorry I had to rant to someone that gets the absurdity of all this.
Click to expand...
Click to collapse
What's the absurdity? You understood the risks when you unlocked the bootloader; and in fact long before that since you're experienced with modding phones. And if HTC doesn't have inventory for the $20 swap, than there isn't anything they can do about that. Its not like they can make stock magically appear out of nowhere.
Did you try to leave the phone on the wall charger overnight, and see if the charging LED returned or you can power on, or get into bootloader?
redpoint73 said:
What's the absurdity? You understood the risks when you unlocked the bootloader; and in fact long before that since you're experienced with modding phones. And if HTC doesn't have inventory for the $20 swap, than there isn't anything they can do about that. Its not like they can make stock magically appear out of nowhere.
Did you try to leave the phone on the wall charger overnight, and see if the charging LED returned or you can power on, or get into bootloader?
Click to expand...
Click to collapse
I just think that if it is purely a hardware issue and they deny me warranty over a software unlock then its bogus. Also I think its sad that a phone company does not have enough inventory.
I did and no power whats so ever. No charging LED and phone just sit off, I would love to even get into the bootloader at this point or to even see any signs of life.
mj23kb24 said:
I just think that if it is purely a hardware issue and they deny me warranty over a software unlock then its bogus. Also I think its sad that a phone company does not have enough inventory.
I did and no power whats so ever. No charging LED and phone just sit off, I would love to even get into the bootloader at this point or to even see any signs of life.
Click to expand...
Click to collapse
Running completely different software on your phone can cause hardware problems. There are so many different variables that could have gone wrong, leading your phone to overheat. Especially considering it was a Nightly.
"...if they find anything that they can conclude I did to cause the phone a shorter life span than I will be given a quote to fix my phone via email."
Overclocking at all will reduce the life span. Which I'm not saying you have, but it's pretty much common practice around here. (I certainly have)
Maybe you should take the warning it gives you about unlocking your phone more seriously. And not blame HTC for wanting to fix a problem you caused.
xxquicksh0txx said:
Running completely different software on your phone can cause hardware problems. There are so many different variables that could have gone wrong, leading your phone to overheat. Especially considering it was a Nightly.
Click to expand...
Click to collapse
I guess so. I just figured that many other HTC phones have had this problem in the past (Including the M8) so it was just something on their end.
Also I have never OC'ed but have UC'ed.
mj23kb24 said:
I just think that if it is purely a hardware issue and they deny me warranty over a software unlock then its bogus. Also I think its sad that a phone company does not have enough inventory.
Click to expand...
Click to collapse
Ideologically I agree that they should not deny you warranty for a hardware issue. But its the terms of their warranty and the terms of the bootloader unlock (both of which are spelled out clearly) that you have voided the warranty.
Keep your fingers crossed and hope for the best.
Mhm, stuff like this is a large part of why they try to lock phones down in the first place.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
redpoint73 said:
Ideologically I agree that they should not deny you warranty for a hardware issue. But its the terms of their warranty and the terms of the bootloader unlock (both of which are spelled out clearly) that you have voided the warranty.
Keep your fingers crossed and hope for the best.
Click to expand...
Click to collapse
Will do man thanks. Many people have brought up points on here that I was tunnel visioned too. I do still think that it was a rare hardware fluke though.
Thread closed as these are classed as off topic threads,
Many thanks,
Ghost
My snapdragon phone started acting weird today. Was slow and locked up for many minutes doing just simple tasks.
Took a backup of the phone and ran a factory reset.
The phone was fast and smooth after this and i was satisfied. But then i did a reboot, and the phone never booted again.
It does not even charge. Just dead.
Anyone else had this issue? Had the phone since release, and it has never been rooted or anything that would break warranty, so i will contact the place i bought it from.
But can this might be battery related? In that case it would be much easier for me to get a new battery.
Have tried to charge it for a while without any result. Does not seem to draw any power either as the charger is cold..
but when i plug it in the pc, windows detects something for about 2 seconds, but claims it's unrecognizable...
Rocking my Nexus 4 now, smooth phone with android 6.0, but camera and battery sucks bigtime... I want my note back..
I have exact same problem. But my phone was rooted and service center told me my warranty is void. They told me the mainboard is bad and need to be replaced. It will cost about half of the new phone price...
Try pressing "Vol +" + "Vol -" + "Lock" + "Start" buttons for a few seconds
Pd: wrong section, this should go on troubleshouting
sbehring said:
I have exact same problem. But my phone was rooted and service center told me my warranty is void. They told me the mainboard is bad and need to be replaced. It will cost about half of the new phone price...
Click to expand...
Click to collapse
Take it to a different store from your carrier and this time don't tell them its been rooted. Tell them it hasn't been if they ask and they should replace it.
Have tried every combination possible with holding in buttons. No sign of life.. Good thing i got a backup while it was still "working"
I have had many plans to root the device and get in some custom ROM but i have been satisfied with stock and never found the time to do it, and i am happy for that now
Sorry for posting in the wrong place. Maby an admin can move this post?
Welcome to the party, almost the same thing happened to me except it failed to do a factory reset.
http://forum.xda-developers.com/not...-sm-n910w8-t3249970/post63890570#post63890570
Just taking out the battery and inserting it back again properly solved it for me... , Ur battery might not be fitting properly pls check ?
XproZayd said:
Welcome to the party, almost the same thing happened to me except it failed to do a factory reset.
http://forum.xda-developers.com/not...-sm-n910w8-t3249970/post63890570#post63890570
Click to expand...
Click to collapse
Thanks for the information. I guess my motherboard is dead then..
Senthil360 said:
Just taking out the battery and inserting it back again properly solved it for me... , Ur battery might not be fitting properly pls check
Click to expand...
Click to collapse
This has been checked and it's not the problem. But thanks for suggestion.
If i get a new Note 4 on warranty i will probably sell it and get a Nexus phone, or install an clean ROM right away. Stock android is so much smoother than touchwiz.
Samsura said:
Thanks for the information. I guess my motherboard is dead then..
This has been checked and it's not the problem. But thanks for suggestion.
If i get a new Note 4 on warranty i will probably sell it and get a Nexus phone, or install an clean ROM right away. Stock android is so much smoother than touchwiz.
Click to expand...
Click to collapse
Yeah, i don't know why the note 4s hard brick them selfs like that, must be a bug/glitch.
Seems like the store i bought it from has 2 years warranty. But in Norway we anyway have a 5 year "mini warranty" on electronics that is decided by law. So if the problem is not caused by mistreatment or water damage you should get it fixed for free within 5 years anyway.
Motherboard was faulty (as suspected)
Try to re-install a stock firmware (latest version) from sammobile with odin. This is the fast mode to revover your phone .