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So after almost 10 months of service, my X1 is being sent to a repair center today.
I tolerated the cracks throughout the case (didn't bother me) and my front facing camera was jacked. However, today whenever I slid the keyboard out the screen wouldn't change orientation and would freeze. I did a soft and hard reset -> samething happened so I got my RMA number and will be shipping the phone out today.
What are peoples experiences with the Bloomington, Indiana repair shop?
SE says that a repair normally takes 7 to 10 business days to have your phone fixed, but my phone was in repair for over 22 business days so I didn't have my phone for a month. Depending on your issue you might get it back quicker. My problem had to do with a messed up flex ribbon causing the screen to turn black when in landscape mode. From reading other posts from people who had cracks, they got their phones replaced and they got theirs within that 7 to 10 business days time frame. Hopefully you don't have to wait as long as I did.
Good Luck!
My phone repaired and shipped back out in about 3-4 days. Their estimation is always 7-10 though.
Was pretty fast and painless.
Just got my phone back, that was quick! I was kinda worried after all the horror stories, but they fixed all my issues (bad front facing camera, cracks, no screen rotation). Even the wobbly optical pad.
I think what they did is they took the front faceplate (metal) from my old phone and put it on a new phone. Phone feels a lot more solid. Got a brand new screen (my old screen had a light scratch on it).
All in all, I give SE Support an A+.
i might send my x1 to india next time then for repair. the uk is useless
Jasand said:
i might send my x1 to india next time then for repair. the uk is useless
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This was in America btw.
on my 5th and last one before my upgrade.
still on the one i got on launch day.
Nannuq said:
still on the one i got on launch day.
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lucky you.
I'd be on my first (bought in december), if I hadn't lost the first in a wreck.
i guess ive just had bad luck then with my phones.
I've had mine since the first pre-release day... It's in perfect condition except for the dust under the screen.
I've had mine since Nov. 4th, my wife has had hers since Feb. 15th.
Except for a very few specks of dust under my screen, and the magnetometers in both phones refusing to work (which makes me suspect it's a software issue), no other problems to report.
still on my first one (got it on launch-weekend Friday)...
i seem to be getting luckier with my smartphones, I had 3 Moguls way back when, then just 1 Touch Pro which worked great, and one Hero, but i had the screen and bottom part replaced (screen had dust and the buttons had peeled off)
I'm on my third.
First one the trackball stopped working, then usb port.
Second one they sent me was obviously used. I refused it.
I'm on my third one, no issues so far. I have forgotten the defective ones I received and am now very happy with my phone
Nannuq said:
still on the one i got on launch day.
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Same here.
Personally for my own usage..2 since the end of this past April,and that was because I was stupid enough to swap it for the 5 POC Touch Pro 2's I went through before getting my current Hero back. The other 3 I got in April at the same time of my original hero have been going strong.
Mac
Still have my first one. Still a fan. But can't wait to ditch it for the Evo or successor to the Evo.
Still on my first, got it Cyber Monday. Thinking a replacement is needed soon. Dust under the screen, end button worn smooth, battery cover is taped on (tried the cover from another hero, its the phone), usb connector is getting worn out. Should I try to warranty or just file insurance?
I'm still on my first Hero from Oct 09 but I had to get the trackball replaced recently. Still going strong though.
RogueM said:
Still have my first one. Still a fan. But can't wait to ditch it for the Evo or successor to the Evo.
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first hero since early dec
i want a sprint 4g world phone desire z
I got my hero on the second day it came out, it is beat up but still runs just fine, no dust under glass. Having played with an EVO I don't like it, to big, maybe the next uber phone come winter or next year.
I got my Hero sometime in October. No dust under screen but there is a slight scratch on the glass. The Phone/End and the back keys all have the silver film coming off of them.
I am on my second Hero.
Had to replace my "launch day" unit a couple weeks after purchase due to the orignal ROM Leak that was being caused by the Bluetooth connection bug that permanently affected the ability to receive SMS messages. Had almost forgotten about that gem...
Have dust under screen (top right and lower left) but other than that looks the same as the day I opened the box...until you turn it on.
This is my first one since December.
G/f and I got ours in december. Never replaced. Thinking of replacing hers though won't oc past 691. Mine can. Her buttons are fine but I play with mine all day and rom swap too. Almost every day. Mine runs really strong. Wish I got the nexus one. Would have had a blast with it. Next will not be an evo! Waiting for a dual core 1.5ghz then I will change. I LOVE MY HERO. Best phone I have ever had. And I came from having titans and mougels 6700 and 6800 man them phones were junk.
Sent from my FroYoed Hero
hi all,
im starting to gest disappointed with htc, i have had already own 7 htc devices and the last two im having concerns with. last month i bought a desire z but had to sell it after a month due to dust build up under the screen. so i bought a desire z 2 days ago and i am having the same problem. i even used my hd2's pouch with the desire hd but it is starting to have dust under the screen yet again. i never had this problem with my past 5 phones. i always clean my pockets when i put it to remove any lint etc. of course no coins etc as well, just the phone. i dont want to be oc about it but this sucks. this should not happen with their phones. this is one of the reasons i bought it. im thinking of having it sent to the service center but my z is still there getting a screen replacement. very disappointed with it. might try other manufacturers because of this
Nothing happened to me yet, get a replacement
Sent using my two thumbs.
its just weird though. my z and hd had the same problem with dust. i wonder if its the new lcd screen? im still hesitant in bringing it to the service center though. might hav it checked when i get the z. very annoying.
I Bought My Arc On 11/04/2011
I Use It For 3 Days, And Later I Spotted The LCD Has a Dead Pixel (Nothing Before)
I Returned It To SE Service Centre Today, and THX Goodness ... I've Got My Arc Replaced With a Brand New One.
Do You Experience Any Factory Defect On Your Arc? Or Probably Just Me Wich Unlucky One
Glad that you got it replaced
I have not find any factory defect on my ARC yet & hopefully never
I've had mine replaced after some serious crashing. If I stressed the Arc, it would crash very fast. But also while using for daily browsing it has crashed for several times.
Also I must say the screen is very easily scratchable... I'll be more careful with my new Arc.
SKaTaNtje said:
I've had mine replaced after some serious crashing. If I stressed the Arc, it would crash very fast. But also while using for daily browsing it has crashed for several times.
Also I must say the screen is very easily scratchable... I'll be more careful with my new Arc.
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Easily scratchable? I don't think so. If you had it with a pocket pull of keys or coins the display shield might get scratches, but the glass will not.
Does the arc already come with a screen protector?
Ive got a scratch already on the display but if thats on just the protector then im happy how would i go about replacing it?
flynny said:
Does the arc already come with a screen protector?
Ive got a scratch already on the display but if thats on just the protector then im happy how would i go about replacing it?
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I think they all do, but if you have an extra one in the box then there is one already one on the screen.
I had a constant dot on the camera it seemed like something got stuck on the actual lense. Got it replaced straight away and no issues at all with replacement.
bought mine a few days ago and found two 'hot' pixels the first day.. one clear blue and one white. going to return it tomorrow, hopefully I'll get a clean new one.
On my first Arc there was a line of blue pixels from top to bottom the screen... went back the next day and got a new one...
No replacement, got ~55EUR back as compensation.
frdrk said:
No replacement, got ~55EUR back as compensation.
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Ouch, well... better than nothing.
hi everbody, i bought a xperia arc in my operator store
and i noticed about 20 dead pixels, yes, not 2,3 , but 20
and i returned the phone to them , they send it to service, and guys from service returned my phone, and said that thay cant notice any dead pixel
and i cant get a new xperia arc
what to do now
ante_sbk said:
hi everbody, i bought a xperia arc in my operator store
and i noticed about 20 dead pixels, yes, not 2,3 , but 20
and i returned the phone to them , they send it to service, and guys from service returned my phone, and said that thay cant notice any dead pixel
and i cant get a new xperia arc
what to do now
Click to expand...
Click to collapse
Well go back to the store and show them the dead pixels.
Sent from my LT15i using Tapatalk
So if you have any dead pixels, you can get it fixed for free?
I have 2 dead pixels on my 2 month old Xperia Neo, but I can only see them if I view a black background.
Those are called "stuck", not "dead" pixels, no? I have one for quite some time now and my arc is a bit more than a month old. But as stated before, I can see it only on dark/black background.
Not sent from Xperia arc S
Hey guys,
it seems that every smartphone i own breaks after ~18 months... Now my Z3 is finally gone, i guess.
Problems:
Blurry Pictures, i guess a coating of the lens went off?
One "system UIDs inconsistent" error, since then, whatsapp had "damaged databases" for at least 20 times - factory resettet twice, no difference
REAL bad touchscreen response from time to time. It either doesn't detect inputs at all or thinks you already lifted your finger. Super annoying, especially when typing.
Glas on front AND back is getting loose. The adhesive doesn't hold the phone together anymore
I can shrug off the first two problems (that's something i could have lived with), but not with the bad adhesive tape (??) that doesn't hold the phone together properly. You can look under the screen, it's not that far out (yet!) on the backside of the phone. Has anyone had that problem before? The phone was looked after well, i haven't dropped it, it was ALWAYS in a case. It had a glass screen protector until the touchscreen response got too bad (it didn't get any better after i removed it though).
As for my bad luck, i dropped the phone for the first time ever about an hour ago, since then the power button can't be pushed in properly anymore. The screen survived it miraculously, even though it sticks out quite a bit. I wanted to send it in for repairs next week.
I have the back sticking out problem . I'm using a case now because the service centre says they need 15 days to repair it
Sent from my D6653 using Tapatalk
I had the same issue with the glass not glued to the chasis anymore. It wasn't sticking out so badly as urs but I took it to repair centre and they repaired it for me. I had also USB charger burn marks on my LCD, so they changed my screen to a new one. I'd recommend you to take it to repair centre. I tried to heat up the adhessive but it didn't work out quite as planed. After the repair it was ok. But then another story happened. WHich isn't connected to this one.
When the glass is lose, you lose the waterproof ability too. The phone can easily take damage from any kind of moisture.
Waterproof ability? Nah, USB seal is gone anyway. It went about a year ago, so i get why there are so many damaged Sony smartphones... They should include a magnetic charging cable in the box. Thanks for reminding me with the screen, the display also has irregular lighting with a corona just above the on screen buttons. Battery runtime also reduced by 50% (9hrs SOT when new; 4.75hrs now after factory reset, i guess they decreased their battery-saving modes with every new android version).
I still have my old red HTC One M7, so repair time won't be an issue. I guess i won't change back to the Z3 but sell it when it's repaired, because it feels too big in my hands and i never liked it quite as much. Funny; I bought the Z3 when i send in my One M7 for repairs (bad camera lens [purple tint], lens cover broke by itself (was not repaired), buttons far to wide inside housing (not repaired) and some other stuff). Every of my 4 smartphones broke after max. 18 months.
CentaXx said:
Waterproof ability? Nah, USB seal is gone anyway. It went about a year ago, so i get why there are so many damaged Sony smartphones... They should include a magnetic charging cable in the box. Thanks for reminding me with the screen, the display also has irregular lighting with a corona just above the on screen buttons. Battery runtime also reduced by 50% (9hrs SOT when new; 4.75hrs now after factory reset, i guess they decreased their battery-saving modes with every new android version).
I still have my old red HTC One M7, so repair time won't be an issue. I guess i won't change back to the Z3 but sell it when it's repaired, because it feels too big in my hands and i never liked it quite as much. Funny; I bought the Z3 when i send in my One M7 for repairs (bad camera lens [purple tint], lens cover broke by itself (was not repaired), buttons far to wide inside housing (not repaired) and some other stuff). Every of my 4 smartphones broke after max. 18 months.
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Yeah, there are quite a lot broken Sony phones, especially in this area(Screen). I completely agree with you about the magnetic charging cable. I had an issue with that also. I've never reached 9hrs of SOT, I've got this phone for like 6 months or so. Never had it more than 6 hours.
About the updates- yeah. As i've heard, it has decreased by every update. The best battery was with KK, but when I bought it, I already had 5.1.1 preinstalled. It is a good phone, serves all my needs for sure. Doesn't lagg and so on. THere are few things I dislike about it, the camera is underperforming for such a lense and specs. But not terribly underperforming. Think my recent phone (LG G3 ) was taking better shots. It eventually breaks. I had my phone taken to warranty repair twice. Once for screen getting lose, and the LCD burn marks. And then I took it to warranty repair because my camera became blurry and the focus didn't work at all. I tought it was just a piece of dirt behind the lens. but as it turned out, they repaired the LCD again, the upper firing speaker, the camera module, the magnetic charging module and so on. I may have got a bad unit, but the problems are surreal. I paid so much for this phone, but I have never had so much problems with any phone than with this one... Quite dissapointing to be honest. And I'm thinking about the same as you are... Switching away from Sony. This experience is quite terrifying... :crying:
oSandmaNo said:
I have the back sticking out problem . I'm using a case now because the service centre says they need 15 days to repair it
Sent from my D6653 using Tapatalk
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Would you have to pay?
XxCyberHackerxX said:
Would you have to pay?
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I had it too, I didn't have to pay a cent. It is covered by warranty. And the adhesive might get lose by itself. As it did for me.
They should cover anything which isn't damage by your behavior. Like dropping the phone on the ground and so on
Madzix said:
I had it too, I didn't have to pay a cent. It is covered by warranty. And the adhesive might get lose by itself. As it did for me.
They should cover anything which isn't damage by your behavior. Like dropping the phone on the ground and so on
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I guess it depends on the repair center then. I'm shocked they would honor it since its out of warranty. Sony rules!
XxCyberHackerxX said:
I guess it depends on the repair center then. I'm shocked they would honor it since its out of warranty. Sony rules!
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Yeah, As I've heard, they don't act the same in any place. They mostly are very mean. And don't want to help at all. Either they say that you will have to pay for it or just live with the problem. I guess not everyone has like 200$ for a new LCD swap and so on.
Just to be fair, i'd only want to switch back to my One M7 because i loved that phone so much. Also because it still feels too big. The One M7 was even worse, quality-wise.
The Moto RAZR i i had before the HTC worked for a year, only the AUX port was broken and after sending it in, it was ruined (scratched, logo damaged) and i got my money back. Before the Moto, i had an Desire HD that held together pretty well, until the radio went bad. SIM wasn't recognized very often, battery was absolutely DEAD (jumped from 60% to 0% more than once).
What i think is so sad about it, is that you pay ~500€ for a piece of .... that doesn't even hold together for two years. I knew why i didn't sell the "repaired" One M7, you NEED a backup phone these days. Now it's in use for the second time after the Moto G of my girlfriend broke. Probably if they would spend just a LITTLE more on quality than on new features for the next high-end smartphone that has to be released after 6 months i'd be more exited to get a new phone.
I only bought the Z3 because of the battery life (gone with updates) and because i had several friends with Xperias of which none had a problem.
XxCyberHackerxX said:
Would you have to pay?
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Its out if it's warranty period. So yes they are charging me. But since they need 15 days, I'm not giving it to them
Sent from my D6653 using Tapatalk
My backcover became slightly undone (adhesive failing). I also had 2 bright spots (0,5cm diameter) on the left and right bottom part of the LED.
Everything was fixed free of charge, they also gave me a new battery (I asked for a replacement although the old battery was still going strong, but I plan on using this phone for quite a while and the old battery probably had way over 300 cycles)
Bäcker said:
My backcover became slightly undone (adhesive failing). I also had 2 bright spots (0,5cm diameter) on the left and right bottom part of the LED.
Everything was fixed free of charge, they also gave me a new battery (I asked for a replacement although the old battery was still going strong, but I plan on using this phone for quite a while and the old battery probably had way over 300 cycles)
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Click to collapse
I'm in Florida so anytime I have a problem I have to call customer service and they keep saying they don't do out of warranty repairs anymore. I wish I had a repair center nearby
Bäcker said:
My backcover became slightly undone (adhesive failing). I also had 2 bright spots (0,5cm diameter) on the left and right bottom part of the LED.
Everything was fixed free of charge, they also gave me a new battery (I asked for a replacement although the old battery was still going strong, but I plan on using this phone for quite a while and the old battery probably had way over 300 cycles)
Click to expand...
Click to collapse
Damn you are lucky. No repair for me here as garanty period is over, but I have the exact same issues, forward facing glass is getting undone and I have at least 5-6 bright spots on my screen. Really, really annoying when reading. Any idea if I could get it fixed in some no-name shop?
Surprise... After sending in my Z3 on 18.08., i just got it back and i'm in a moral conflict. They sent me a new unit plus new screen protectors. Service-wise, i'm really stunned. It makes me consider buying a Sony again, just for the service... Unfortunately they don't sell a phone i'd want to have right now.
However, my mobile phone contract runs out in 2 months and i got used to my old HTC One m7 again... So i don't know whether i should (and also want to) use the Z3 again for a longer period of time or sell it in it's new condition and get a new phone in 1.5 months. I'd want to have an S7 or Note 7 - especially the S7 would be plain cheap if i'd get it with a contract. If i sold the Z3, the additional costs of getting the S7 would be covered for 18 months of a 24 months contract period. Hypothetical: If I'd use the Z3 for another two years (won't happen) i'd only save 60€ compared to getting an S7...
Well, i guess those are first world problems. Anyway, i'm really stunned by the service - worst experience yet was motorola when i got back a damaged phone, closely followed by HTC, they repaired half of what was broken on the phone...
Sell the Z3, especially if it's brand new, you could get a good price for it. Then invest that money into something new.
I had this problem too, service replaced my phone's screen and metal case for free because this is Sony's fault.
How are any of you guys out of warranty? Mine came with a 2 year warranty in the UK, and it hasn't even been out 2 years yet.
I had to send it to service centre twice. First time digitizer broke, second time replacement screen was peeling away and screen was getting discoloured. Both times also got the magnetic dock port fixed, but I think that was damaged because I was using the wrong insert in the magnetic dock (you need to use the tightest one). I'm a bit disappointed that such an expensive phone breaks this easily, but the service has been excellent.