Dust under the screen - Desire HD General

hi all,
im starting to gest disappointed with htc, i have had already own 7 htc devices and the last two im having concerns with. last month i bought a desire z but had to sell it after a month due to dust build up under the screen. so i bought a desire z 2 days ago and i am having the same problem. i even used my hd2's pouch with the desire hd but it is starting to have dust under the screen yet again. i never had this problem with my past 5 phones. i always clean my pockets when i put it to remove any lint etc. of course no coins etc as well, just the phone. i dont want to be oc about it but this sucks. this should not happen with their phones. this is one of the reasons i bought it. im thinking of having it sent to the service center but my z is still there getting a screen replacement. very disappointed with it. might try other manufacturers because of this

Nothing happened to me yet, get a replacement
Sent using my two thumbs.

its just weird though. my z and hd had the same problem with dust. i wonder if its the new lcd screen? im still hesitant in bringing it to the service center though. might hav it checked when i get the z. very annoying.

Related

how many hero's have you gone through 'owned'?

on my 5th and last one before my upgrade.
still on the one i got on launch day.
Nannuq said:
still on the one i got on launch day.
Click to expand...
Click to collapse
lucky you.
I'd be on my first (bought in december), if I hadn't lost the first in a wreck.
i guess ive just had bad luck then with my phones.
I've had mine since the first pre-release day... It's in perfect condition except for the dust under the screen.
I've had mine since Nov. 4th, my wife has had hers since Feb. 15th.
Except for a very few specks of dust under my screen, and the magnetometers in both phones refusing to work (which makes me suspect it's a software issue), no other problems to report.
still on my first one (got it on launch-weekend Friday)...
i seem to be getting luckier with my smartphones, I had 3 Moguls way back when, then just 1 Touch Pro which worked great, and one Hero, but i had the screen and bottom part replaced (screen had dust and the buttons had peeled off)
I'm on my third.
First one the trackball stopped working, then usb port.
Second one they sent me was obviously used. I refused it.
I'm on my third one, no issues so far. I have forgotten the defective ones I received and am now very happy with my phone
Nannuq said:
still on the one i got on launch day.
Click to expand...
Click to collapse
Same here.
Personally for my own usage..2 since the end of this past April,and that was because I was stupid enough to swap it for the 5 POC Touch Pro 2's I went through before getting my current Hero back. The other 3 I got in April at the same time of my original hero have been going strong.
Mac
Still have my first one. Still a fan. But can't wait to ditch it for the Evo or successor to the Evo.
Still on my first, got it Cyber Monday. Thinking a replacement is needed soon. Dust under the screen, end button worn smooth, battery cover is taped on (tried the cover from another hero, its the phone), usb connector is getting worn out. Should I try to warranty or just file insurance?
I'm still on my first Hero from Oct 09 but I had to get the trackball replaced recently. Still going strong though.
RogueM said:
Still have my first one. Still a fan. But can't wait to ditch it for the Evo or successor to the Evo.
Click to expand...
Click to collapse
first hero since early dec
i want a sprint 4g world phone desire z
I got my hero on the second day it came out, it is beat up but still runs just fine, no dust under glass. Having played with an EVO I don't like it, to big, maybe the next uber phone come winter or next year.
I got my Hero sometime in October. No dust under screen but there is a slight scratch on the glass. The Phone/End and the back keys all have the silver film coming off of them.
I am on my second Hero.
Had to replace my "launch day" unit a couple weeks after purchase due to the orignal ROM Leak that was being caused by the Bluetooth connection bug that permanently affected the ability to receive SMS messages. Had almost forgotten about that gem...
Have dust under screen (top right and lower left) but other than that looks the same as the day I opened the box...until you turn it on.
This is my first one since December.
G/f and I got ours in december. Never replaced. Thinking of replacing hers though won't oc past 691. Mine can. Her buttons are fine but I play with mine all day and rom swap too. Almost every day. Mine runs really strong. Wish I got the nexus one. Would have had a blast with it. Next will not be an evo! Waiting for a dual core 1.5ghz then I will change. I LOVE MY HERO. Best phone I have ever had. And I came from having titans and mougels 6700 and 6800 man them phones were junk.
Sent from my FroYoed Hero

Dust under screen!

Hey all. Just got my desire hd today from carphone warehouse. I love this handset! Best phone I've ever had by a country mile! Only problem is its got something trapped inbetween the screen and digitizer. Looks like dust or a small shard of metal. Really disappointed. I know the desire had this problem but just wanted to know if anyone else has this problem with their hd. It's really annoying as I can't take my eyes of it when using the phone, especially when the screen is on a white background. What do you think peeps, should I return it? , after all I've got it for 2 years.
Sent from my Desire HD using Tapatalk
definitely take it back and get a fresh one, if they don't have any in stock I guess you'll have to be patient, but you can't accept faulty goods.
Yeah, that was my thoughts too. Just don't want to come across ocd! . Love the phone but build quality on these things should be better considering the price of them. Used a hero for the last 18 months and never had any screen issues.
Sent from my Desire HD using Tapatalk
Is it possible to see some pics of that dust under the glass?
Thanks!
BUMP......
Hey guys. Seems most of the posts were deleted during the "clean up". I contacted the mod to get this thread back but it appears half of it is missing. Anyway got my replacement today and It's perfect. Apart from all the known issues!
Sent from my Desire HD using Tapatalk
I got this issue either, and I can't keep my eyes off it!
I propably going back to the shop with it to get a new one, because I just got it a day.
But i'm afraid that they won't see it, because my mother can't see it either.
So maybe I need to ignore it, but will be hard for me
One of the biggest failures of the original Desire in my opinion was the dust that got in under the screen. For an example of the one I sent back with this problem have a look here:
http://www.youtube.com/watch?v=KTF0fFN5Y60
Now I would HOPE that HTC have learned from this and rectified the problem but I have just been looking at the ads on eBay and noticed this in one of the item descriptions:
"The unit i have at the moment has 1 speck of dust under the screen and i am receiving a replacement unit this week, so the one you will be buying will be brand new"
Seems with this and the experiences of users here that HTC have not resolved this problem after all. A HUGE disappointment as there is no way I could put up with this once I know the dust is there even if it's only visible in certain lighting conditions!
I got one small black dot of dust under my glass. Thought it was a dead pixel at first, but its too high for that upon examination.
May take it back since I paid a lot of money for it.
Sent from my Desire HD using XDA App
same i also have just 1 speck at the top right corner, not sure if ill bother replacing, but i do also have a dead pixel at the bottom right corner so its defintely tempting..
I have had many HTC devices over the years and a few have had problems with dust ingress. especially my topaz and c500 where very bad.
The problem was bad sealing around the volume rocker, is this the same problem? or maybe dust has been induced during manufacture of phone?
well mine had dust under the screen from straight out of the box and it wasn't anywhere near the volume rocker
dan ashcroft said:
well mine had dust under the screen from straight out of the box and it wasn't anywhere near the volume rocker
Click to expand...
Click to collapse
presume it was swapped out without any hassle?
i had the same experience. bought a desire z and after a few weeks a lot of dust has accumulated on the top part of the scree. so i sold it and got a desire hd, im not sure if there were two speck of dusts on top of the screen but now there are. im trying to stop being an oc and fidgeting about these things but i am quite disappointed. had 5 htc phones and this is the first time i experienced this. hopefully it wont get worse.
orouborus said:
i had the same experience. bought a desire z and after a few weeks a lot of dust has accumulated on the top part of the scree. so i sold it and got a desire hd, im not sure if there were two speck of dusts on top of the screen but now there are. im trying to stop being an oc and fidgeting about these things but i am quite disappointed. had 5 htc phones and this is the first time i experienced this. hopefully it wont get worse.
Click to expand...
Click to collapse
I'm the same way. I have the smallest piece of dust you could ever see (like half of a pixel). It's actually opposite the volume buttons, and right on the edge where if it was one pixel over to the right more, it would be off the visible screen. You can't even notice it unless you have a pure white background, but I know it's there, and it annoys me. Also after three months with my DHD I just noticed when the screen is on, and I look at the black boarder around the screen (I have to sort of angle it in the light), the right side seems to be off just a bit (there is more screen boarder in between the right side of the screen and the outer black boarder than there is on the left). Like the alignment of the under screen is tilted a bit, but when I have horizontal or vertical lines on the screen, they all line up perfect, and none are cut off like what my eyes would think they would be, so it seems like an optical illusion. Just me and my OCD.

Bad build quality! Check your phone!

My experience so far..
Very disappointed in my experience with the Canadian Desire HD, I don't know what HTC are thinking seriously..here are the issues I had between 3 devices... dead pixels on the first two, third one has a misaligned lcd with the housing and the front speaker is tilted a bit as well, camera ring and lense became loose on the second day.. the volume rocker on the side is flushed, also experiencing crackling during calls every 10 seconds or so. Also the usb port in the bottom is tilted left.. please people check your phone as this is ridiculous.. other problems like flush power button, blurry camera photos on the sides, and dust under screen. Also speaker is a huge let down.. not the loudness it is loud enough but is just bad quality sound ( tin like with no depth mid base etc.) I came from and x10 and did not have a single issue with anything like the above. This is really unacceptable ... I wonder how many devices have any of this issues. Or is it just me that is really unlucky and got 3 faulty devices..
Just a little update - returned the phone to the store and the lady took out 2 more, checked both...both with dead pixels she took out another 2 first one camera lens again moving checked the last one they had and it was perfect!!! No moving lens no dead pixel, screen was aligned properly so i got it and left to go home, on the way i stopped at Tim Hortons to get a coffee and while waiting at the drive through i picked up the phone and what do i see.....a small lint behind the lcd with a few specs of dust..whiped the screen a few times checked again, double checked and triple checked and i couldnt believe it i was furious and the lint was visible on picures and everything went back to the store and got a full refund. Now i will give it a last chance at a different store in a close by city hopefully they got a better batch and if it still has problems i will give up and wait for the Arc to come out. So mad , i cant believe this not one not two but like 5-6 devices all with some kind of problem...
Update - i got another one from a city nearby so far its all good none of the problems i mentioned. Just waiting for the morning to see the screen under sunlight but it looks good now. I wonder if the problem with the dust is when they sealed the phone they sealded with the dust in between or is it just not sealed properly and the dust can get in at any time?? I hope it is sealed properly..dont want to find dust after the 14 day return period lol. Is there anyone on here that has had the device for longer period or a previous HTC and didnt have dust under the screen?
Update - this one seems to be good, checked under sunlight and everything is ok, all the other phones i mentioned above were from the same store so maybe they got a really bad batch.
Sent from my Desire HD using XDA App
Htc always had problems with dust under the screen. I had a orange spv, orange spv 500, and s orange m3000 all with dustproblems. The backstone, Leo and desire HD no problems...
Sent from my Desire HD using XDA App
I bought my TELUS Desire HD a week after it came out, and I have had not one problem with it.
no problems with my htc desire HD..
Jeez, that's quite a few problems. Go return it and get a replacement.
I have absolutely no problems with mine, been just awesome.
Same with me, no problems or whatsoever. Just get a replacement, might be a faulty batch if you ask me. Tell them to give you the newest one.
I agree with getting a replacement. I've seen the front speaker housing misalignment on someone elses phone and it does look rather unattractive.
Nothing to complain about my dhd......loving it!!!
Sent from my Desire HD using XDA App
The only thing that's actually annoying me about my DHD is the frame around the display. It's a bit higher than the display iteslf and everytime you swype beyond the edges of the device you can feel the improper processing.
But I learned to live with that *sigh*.
Apart from that everything is fine with my device!
Rgds
c_felge said:
The only thing that's actually annoying me about my DHD is the frame around the display. It's a bit higher than the display iteslf and everytime you swype beyond the edges of the device you can feel the improper processing.
But I learned to live with that *sigh*.
Click to expand...
Click to collapse
I use a screen protector and now the display is at the same height as the frame
I've no problems with mine. Only the sim cover doesn't fit perfectly but it's okay for me.
Sent from my Desire HD using Tapatalk
No problems here
No problem with mine but think it could be a little louder or maybe it's the noise at my works !!!
junta_mpb said:
I agree with getting a replacement. I've seen the front speaker housing misalignment on someone elses phone and it does look rather unattractive.
Click to expand...
Click to collapse
Yeah, I've got a crooked speaker bar.. looks bad.. hopefully the case that I ordered would hide it. Mine is an Inspire 4G (AT&T).
c_felge said:
The only thing that's actually annoying me about my DHD is the frame around the display. It's a bit higher than the display iteslf and everytime you swype beyond the edges of the device you can feel the improper processing.
But I learned to live with that *sigh*.
Apart from that everything is fine with my device!
Rgds
Click to expand...
Click to collapse
No!! That's not a fault. It was designed like that because Desire HD has turn to mute. So they have raised it to prevent any damages caused to the screen when the phone is turned.
Just a little update, returned the phone to the store and the lady took out 2 more, checked both...both with dead pixels she took out another 2 first one camera lens again moving checked the last one they had and it was perfect!!! No moving lens no dead pixel, screen was aligned properly so i got it and left to go home, on the way i stopped at Tim Hortons to get a coffee and while waiting at the drive through i picked up the phone and what do i see.....a small lint behind the lcd with a few specs of dust..whiped the screen a few times checked again, double checked and triple checked and i couldnt believe it i was furious and the lint was visible on picures and everything went back to the store and got a full refund. Now i will give it a last chance at a different store in a close by city hopefully they got a better batch and if it still has problems i will give up and wait for the Arc to come out. So mad , i cant believe this not one not two but like 5-6 devices all with some kind of problem...
I had my DHD exchanged five time.two had dead pixel and the others varius problems like lcd and the lens not correctly aligned.All of them had dust under screen, including the last one.
I won't exchange it anymore and unfortunately I cannot get a refund.
I'm waiting for the LG optimus X2 .I hope the quality will be better.
i got my one from telus
it doesnt seem like there are thing wrong like you claim
maybe you should exchange for a new one
the top right of my screen seems to be a tiny bit out compared tot he rest of the sreec. I only noticed it one day when i was playing a game and touched the screen, could kinda feel it move a tiny little bit.
I got mine from telus and it works well, and as for the problem with the edges, I have an otterbox defender case on it so its even more pronounced.
imptb said:
I got mine from telus and it works well, and as for the problem with the edges, I have an otterbox defender case on it so its even more pronounced.
Click to expand...
Click to collapse
That's a feature of the phone, it protects the screen from possible scratches when placed faced down on a table or desk to silence it as part of sense.

[Q] Dead Pixel

I Bought My Arc On 11/04/2011
I Use It For 3 Days, And Later I Spotted The LCD Has a Dead Pixel (Nothing Before)
I Returned It To SE Service Centre Today, and THX Goodness ... I've Got My Arc Replaced With a Brand New One.
Do You Experience Any Factory Defect On Your Arc? Or Probably Just Me Wich Unlucky One
Glad that you got it replaced
I have not find any factory defect on my ARC yet & hopefully never
I've had mine replaced after some serious crashing. If I stressed the Arc, it would crash very fast. But also while using for daily browsing it has crashed for several times.
Also I must say the screen is very easily scratchable... I'll be more careful with my new Arc.
SKaTaNtje said:
I've had mine replaced after some serious crashing. If I stressed the Arc, it would crash very fast. But also while using for daily browsing it has crashed for several times.
Also I must say the screen is very easily scratchable... I'll be more careful with my new Arc.
Click to expand...
Click to collapse
Easily scratchable? I don't think so. If you had it with a pocket pull of keys or coins the display shield might get scratches, but the glass will not.
Does the arc already come with a screen protector?
Ive got a scratch already on the display but if thats on just the protector then im happy how would i go about replacing it?
flynny said:
Does the arc already come with a screen protector?
Ive got a scratch already on the display but if thats on just the protector then im happy how would i go about replacing it?
Click to expand...
Click to collapse
I think they all do, but if you have an extra one in the box then there is one already one on the screen.
I had a constant dot on the camera it seemed like something got stuck on the actual lense. Got it replaced straight away and no issues at all with replacement.
bought mine a few days ago and found two 'hot' pixels the first day.. one clear blue and one white. going to return it tomorrow, hopefully I'll get a clean new one.
On my first Arc there was a line of blue pixels from top to bottom the screen... went back the next day and got a new one...
No replacement, got ~55EUR back as compensation.
frdrk said:
No replacement, got ~55EUR back as compensation.
Click to expand...
Click to collapse
Ouch, well... better than nothing.
hi everbody, i bought a xperia arc in my operator store
and i noticed about 20 dead pixels, yes, not 2,3 , but 20
and i returned the phone to them , they send it to service, and guys from service returned my phone, and said that thay cant notice any dead pixel
and i cant get a new xperia arc
what to do now
ante_sbk said:
hi everbody, i bought a xperia arc in my operator store
and i noticed about 20 dead pixels, yes, not 2,3 , but 20
and i returned the phone to them , they send it to service, and guys from service returned my phone, and said that thay cant notice any dead pixel
and i cant get a new xperia arc
what to do now
Click to expand...
Click to collapse
Well go back to the store and show them the dead pixels.
Sent from my LT15i using Tapatalk
So if you have any dead pixels, you can get it fixed for free?
I have 2 dead pixels on my 2 month old Xperia Neo, but I can only see them if I view a black background.
Those are called "stuck", not "dead" pixels, no? I have one for quite some time now and my arc is a bit more than a month old. But as stated before, I can see it only on dark/black background.
Not sent from Xperia arc S

Repairs done to your Play?

Been using my Play for almost 3 years, and have had to replace the flex cable twice, and the front navigation buttons once.
It's a shame that Sony built the entire phone around one of the most fragile parts, but it's worth the repair for that gamepad
I've had mine for 3 years also. No problems yet aside from dropping it a few times.
Sent from my R800i using xda app-developers app
I had to replace the digitizer glass, god that was a ball-ache!
1.5 years of daily carry on my ATT model, and I have no issues except some occasional phantom inputs and the front-facing camera sometimes refuses to work, crashing the camera application. For how much it's been abused by that time, by me mistakenly and also intentionally by an ex, it's in great shape. The XP may be plasticky as a mother but it's not exactly cheaply built.
Everything
My XPlay was showing signs of age after I dropped it and the screen cracked. Instead of trashing it I basically rebuilt the entire phone, the only thing that is still stock on my XPlay is the motherboard and I rehoused it all orange (Which looks awesome)
I've got my Xplay since january and I dropped it a few times but it had the cover so nothing happend...
I've had the flex cable and 5 other small parts replaced after the screen only displayed jitter. It was within my two years warranty, so I did not have to pay anything. It was probably caused by dropping the phone in the sand at the beach. You could hear the sand crumble when switching the slider But they repaired it without extra costs anyways.
I broke the digitizer it cost me rs.2000 repaired it but again few days back broke the new digitizer again planning to change the touch and also plan to buy nexus 4. Time to move on it seems...
Sent from my R800i using xda app-developers app
So it seems im one of the luckiest here. Got my Play exactly 3 years ago and Ive never need to repair/replace anything in it except back cover.
Sent using C6833 - Carbon KitKat

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