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Recently, I bought a used Verizon galaxy tab on ebay. I haven't gotten a chance to activate it but I've been using it for a couple of days and just noticed today there is something wrong with the screen on the upper left hand corner. It's really noticeable when the screen is black. It's some kind of dead pixel spot thing... The person said it was only a month old so I assume it is still under warranty. Can I take it somewhere to get a new one or get it fixed since it's obviously a hardware defect?
Check to see if the seller registered it. If he did, you will not be able to transfer the warranty. Might want to think about returning it... If the dead pixels were not mentioned in the auction notes, he'll Have to refund.
Sent from my GT-P1000 using XDA App
How do you register it? The guy that sold it to me was very nice and I'd rather not have to return it.
Head to Samsung website...also, maybe ask the seller for original receipt. If it's around a month old, you might be able to talk Samsung into an exchange for having a defective unit. (unit...hehe )
http://www.samsung.com/us/support/account/regist
Thanks again for the info. The person hadn't registered it yet so I was able to register it and send it in for repair. Turns out it wasn't a cluster of dead pixels but instead a bleeding screen. Still waiting for it to come back. Does anyone whether they send a new one or do they just fix the old one?
Most times they try and repair the damaged / defective model. If it can't be repaired, they will replace it. Seems you might have lucked out in buying this used one. Prolly gonna end up with a brand spankin new Tab for cheap! Keep me posted, am curious to see what they do.
Sent it in a week and a half ago and am still waiting for it to come back. They received it last Thursday so I hope it comes back soon. I'll update the thread once it arrives. Has anyone else ever sent anything to Samsung for repair?
it. said:
Sent it in a week and a half ago and am still waiting for it to come back. They received it last Thursday so I hope it comes back soon. I'll update the thread once it arrives. Has anyone else ever sent anything to Samsung for repair?
Click to expand...
Click to collapse
Yep. I sent in my Tab because it wouldn't wipe/reset properly. It took 4 days to get there, and then 8 days for it to ship back to me. Another 3 days to get it back. They covered everything (including the lousy ground shipping, Ugh) and it appears to work great; even a bit faster than before.
student.driver said:
Yep. I sent in my Tab because it wouldn't wipe/reset properly. It took 4 days to get there, and then 8 days for it to ship back to me. Another 3 days to get it back. They covered everything (including the lousy ground shipping, Ugh) and it appears to work great; even a bit faster than before.
Click to expand...
Click to collapse
Awesome! Samsung just shipped it back today so it should be here in a few days. Can't wait! I wonder if it will be the same one I sent in or if it will be a new/refurbished one. I'll let you guys know when it arrives.
Got the Tab back a couple days ago. They sent me back the same one but they replaced the screen. The process took a while but I'm pleased with the outcome. Thanks for all the help guys!
^ coo good thing u weren't stuck with a defective tab
Hello all. I guess by now you have heard of the glass separation issue with the I/O Limited 10.1 Galaxy Tab?
If not, see hxxp://androidcommunity.com/displays-breaking-on-galaxy-tab-10-1-google-io-limited-edition-20110527/
I was just wondering if others have experienced this yet and what can be done about it?
The upper right corner is the only concern I have on my unit. It is not that bad now, but what about a month from now. Can I glue it myself?
Your thoughts? Thank you all.
I got the same issue. I am about to call Samsung support about it.
fgarcia25 said:
I got the same issue. I am about to call Samsung support about it.
Click to expand...
Click to collapse
Can you post your results with Samsung?
Thank you
Mine was separating pretty badly on the top left and right corners. I called Samsung on the number on the bottom of the tablet; they opened a repair ticket and emailed me a UPS prepaid label to send it back.
A week later UPS delivered a replacement unit. One corner is ever so slightly not flush but it's nowhere near as bad as it was and I'm just going to live with that.
Did you get back an IO tab?
Uplinked through my mind
I'm so glad this thread is here. I didn't even know this was an issue/problem. My only concern is will Samsung send me a replacement while I'm working and living overseas in China? Moving in 3 weeks.
reply
yay pie said:
Mine was separating pretty badly on the top left and right corners. I called Samsung on the number on the bottom of the tablet; they opened a repair ticket and emailed me a UPS prepaid label to send it back.
A week later UPS delivered a replacement unit. One corner is ever so slightly not flush but it's nowhere near as bad as it was and I'm just going to live with that.
Click to expand...
Click to collapse
Was it again an i/o special edition?
Yes, it was an I/O model. Came in the exact same packaging and everything, just like when I pickd up the first one at I/O.
Has this issue gotten worse for those who have it? I recently purchased a 'used' IO Tab from someone and when I got it I specifically checked for screen separation and noticed none.
Only a few hours into using it I noticed the bend above the port to charge the device. Now I have to make a concious effort not to hold it on that side.
So, did it only get worse, or should I be through the worst at this point and it'll just be a little 'off' from now on out?
I also had that problem, i called them 2 weeks ago and they helped me get a replacement unit, which just arrived yesterday. But the replacement has the screen coming out of the body of the unit worse than the one i sent in. I think it just has a deep manufacturing flaw. Im not even gonna bother sending it in again. a 2 week wait without the tablet just to get another with the same problem... It works fine either way so might just be worth it to hold onto it.
aamzalag said:
I also had that problem, i called them 2 weeks ago and they helped me get a replacement unit, which just arrived yesterday. But the replacement has the screen coming out of the body of the unit worse than the one i sent in. I think it just has a deep manufacturing flaw. Im not even gonna bother sending it in again. a 2 week wait without the tablet just to get another with the same problem... It works fine either way so might just be worth it to hold onto it.
Click to expand...
Click to collapse
Well that sucks. I wonder if it's only present in the IO Limited Editions (haven't noticed any complaints from the NYC purchasers). I guess we'll find out in a matter of days.
Retail tab owner here
I bought mine in union square, and I have been monitoring a possible glass separation very carefully. I am happy to report my tab has so far been unaffected by this issue..
Keep in mind all that the Google I/O tabs where all hand made vs the ones being sold now. From my understanding they are fixing the issues. I got my labels just Friday because I got busy. Should be sending mine out tomorrow. Will give you all update on what happens.
fgarcia25 said:
Keep in mind all that the Google I/O tabs where all hand made vs the ones being sold now. From my understanding they are fixing the issues. I got my labels just Friday because I got busy. Should be sending mine out tomorrow. Will give you all update on what happens.
Click to expand...
Click to collapse
Please do keep us posted. I'm interested. AnandTech worried me saying the retail version had a better panel.
Sent from my GT-I9100 using XDA Premium App
I'm UK based.*
I called the number on the back of the tab and at first the guy told me that I couldn't get it shipped back to the UK. I asked him to double check and he came back and said that in fact they could send it back to me.*
I gave him my address and all the information and he repeated it back to me and said to wait for the ticket email to confirm.*
When I got the email it didn't have the right address - it obviously was not liked by their system as the road address and town where right but the state was Texas!*
I am also not clear on if I am meant to ship it to them or they are going to pick it up.*
I will call them back shortly and try to sort out the address and clarify but has anyone else spoken to anyone in support about an international return and repair? And if anyone had a direct email for someone at samsung support so I can send them my address in typed form that would be really helpful! Thanks.*
So I called Samsung back and they pushed through the shipping for me.
It turns out their system does have the correct address but the email sent out wasn't formatted for international addresses so that is why it was messed up.
I have scheduled my UPS delivery for Friday (tomorrow)... I didn't include the original box - I wrapped the galaxy tab in lots and lots of bubble wrap and put it in another box as I wanted to keep the original box if I ever decide to resell it in the future and I wasn't sure if I would get the box back.
I just hope that I don't get another new tab back which has the same fault - but I can't complain about Samsung's customer service. They were very very helpful and very very fast! I mean they are paying for international shipping to the US and back again so I am happy
Spinstorm said:
So I called Samsung back and they pushed through the shipping for me.
It turns out their system does have the correct address but the email sent out wasn't formatted for international addresses so that is why it was messed up.
I have scheduled my UPS delivery for Friday (tomorrow)... I didn't include the original box - I wrapped the galaxy tab in lots and lots of bubble wrap and put it in another box as I wanted to keep the original box if I ever decide to resell it in the future and I wasn't sure if I would get the box back.
I just hope that I don't get another new tab back which has the same fault - but I can't complain about Samsung's customer service. They were very very helpful and very very fast! I mean they are paying for international shipping to the US and back again so I am happy
Click to expand...
Click to collapse
Fantastic news man. Keep us posted please. Looks like I'll have to send mine in someday soon.
Sent from my GT-P7510 using XDA Premium App
I had the screen separation problem as well. I called up Samsung and after numerous calls I was able to ship mine to Samsung and have it replaced. I just received the tablet yesterday and it came with a completely different build than the one I received at Google IO. One difference was that I didn't have the option to select the stock Android wallpapers like I had with my previous unit. The only option I had for wallpapers were ones that Samsung provided. The build didn't seem as "buggy" as the one I got at Google IO but it's a little disconcerting that there are so many builds of 3.0.1 for the same device from the same manufacturer. Also I swear the device seems thicker than the one I got at Google IO. I'll need to compare it with my friend's iPad 2 to be sure.
oracleicom said:
I had the screen separation problem as well. I called up Samsung and after numerous calls I was able to ship mine to Samsung and have it replaced. I just received the tablet yesterday and it came with a completely different build than the one I received at Google IO. One difference was that I didn't have the option to select the stock Android wallpapers like I had with my previous unit. The only option I had for wallpapers were ones that Samsung provided. The build didn't seem as "buggy" as the one I got at Google IO but it's a little disconcerting that there are so many builds of 3.0.1 for the same device from the same manufacturer. Also I swear the device seems thicker than the one I got at Google IO. I'll need to compare it with my friend's iPad 2 to be sure.
Click to expand...
Click to collapse
How long did the process take? How's the build quality on the new unit?
Sent from my GT-I9100 using XDA Premium App
Hi all
I just want to get a rough estimate of number of who has sent thier galaxy tab to a UK based service centre when they bought thier tab in the UK to fix the newton ring issue.
My questions are:
Did they fix it?
How long did it take?
Which Service Centre?
This is just to see how many tabs were fixed by service centres and to see if they have the equipment/ software to do it
I have sent my to A Nova Norwich on the 18th Augest. Been calling every week First they said they don't have the equipment to do it, waiting for MPI. Now they saying they are waiting for software to do it.
Regards
Mine has been gone a week and I already miss the bugger. At work it takes me twice as long to do things and I need it back asap. Told them this on the phone yesterday and they said they will call them and hopefully get it sent out via Currier. If they play up with this I will demand a refund and get a Sony tablet S.
I returned mine to Currys yesterday for this exact reason.
The woman in the store said they have had 2 other returns and both of their in store displays have the same issue.
Thinking about getting an Archos G9 8.0in.
1.5Ghz Texas Instruments CPU which aparantly Google has already given the green light for Ice Cream Sandwich, expandable memory, standard ports.
Ok, it's a bit thicker than the Samsung but it could be a decent little tab?
Going to wait and see it in the flesh and read some reviews though.
Sent from my Amiga 500 using Workbench!
Hi all
So it's been more than 28 days and still no fix from service centre. I called Samsung and they offered a Replacement but it's going to take 28 days!!! Any one else managed to get their fixed by a service centre?
I have just had an update. My repair case was closed with the status, closed none defect.
When i called up they said it was an error on my part. Brilliant!!!
I also had that problem. They closed it saying its not a defect. they had it for 1 week and then it was closed. So far I dont think any where in the UK a service centre has actually fixed a samsung galaxy tab
lama16 said:
I also had that problem. They closed it saying its not a defect. they had it for 1 week and then it was closed. So far I dont think any where in the UK a service centre has actually fixed a samsung galaxy tab
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Click to collapse
So did you get it back with the same default? I'm currently pestering their Facebook page, complaints department etc. If you don't mind me asking what did you do in the end?
Liam
EDIT: sorry i just saw your post above mine. Did you accept the replacement and how did they manage to get them to give you one?
Yes i accepted the replacement but have not received it. going to take 28 days. also they mentioned there is no way of tracking the exchange progress.
I called samsung customer services to chase up daily/weekly and they mentioned if after 28 days the tab was not fixed by the service centre they will offer a exchange. I suggest you call up samsung and make sure the service centre doesnt send you back the tab unless its fixed. otherwise you have to send it back again. while on the phone with samsung get them to give you the number for the service centre so you can call them directly to find out whats happening
Andy
My mate had the newton rings, took it back to PC World where he bought it, they gave him a new one there and then.
He's had the new one since the end of last week and the same thing's happened.
Result. After a bit of moaning they have agreed to replace it. However it will take up to 28 days BO!
Well thats sort of good news. Just need to wait now...
Still no reports of UK service centre fixing galaxy tabs
Just recieved my exchanged samsung galaxy tab. no issue so far.
lama16 said:
Just recieved my exchanged samsung galaxy tab. no issue so far.
Click to expand...
Click to collapse
Dude can you keep us posted whether it stays that way - ie no rings or streaks appearing after a certain period of time etc.
It may be they have fixed the issue permanently and you got one of the fixed units, as opposed to getting a replacement unit from the same batch as all the others with this problem, and that have the same problem either upon receiving the replacement or up to a week or so after getting it...
I just want to know because if they have finally really fixed it then I will take mine in to have the screen replaced under warranty (although I would prefer a completely new unit)
They send me a new unit. Box was unopened. so far no issue only get it when pressing hard. even when i press hard the oil slick shows very very faintly hardly noticable and disappears when you stop pressing.
Im just about to send my 10.1 back to the UK centre. It has about a 2.5" newton ring oil slick in the middle of the screen, but even worse after about an hour of use the screen display starts to corrupt. A lot of the whites start getting flickering pink lines across it and colours bleed into others. Putting it into standby for a while fixes it for a bit, but extended use causes the issue again
How did you guys send yours back? In the original box?
I sent mine with orginal box. without cables and charger etc. when they sent me a new one it came with these aswell so i got spare cable and charger
I haven't sent mine back but it has now seemed to resolve itself, haven't had rings for a week now. Last time I got them it was while the tab was on charge and I was watching 2 episodes of the gadget show !
I received my replacement tab on Friday. Originally I wasn't happy as I had a white one and they sebt a black one. However ot turns out they sent me the "soft black" one and I love it. It feels like a much better build quality.
I sent mine back on its own and i received a newly boxed one; so i now have double accesories.
Look at S/N... RxxBy.....
What is on 5th place? 7, 8 or 9 ???
I had a B7 now I have a B9
Just a few hours ago i was ready to buy a 7.7. I went to this supplier i have been getting phones from for the longest time. Tried out 3 units, all had dead pixels. Then went to the mall. Tried the samsung shop and 2 units had dead pixels. Got frustrated and bought a 7.0 plus instead. What a let down. :-( Samsung's quality control is really poor. :-(
I really wanted the 7.7 but I couldn't bring myself to buy a defective unit. For such an expensive device I expect the very best.
Anyway I guess any new buyers should always use the screen test. We shouldn't let Samsung get away with letting subpar units out of the factory.
I guess I'll just stick with this till they iron out whatever qc problems they have.
Sent from my GT-P6200 using Tapatalk
mine is fine. Am I lucky?
sladeywadey said:
mine is fine. Am I lucky?
Click to expand...
Click to collapse
Yes very. :banghead:
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prinzhernan said:
Yes very. :banghead:
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Click to expand...
Click to collapse
Can you tell how to do the test that you performed on all these in store units??
Id like to do the same test that you checked out those units with.
Thanks for replying with instructions on HOW TO do your test..
Thanks you!
jimmbomb said:
Can you tell how to do the test that you performed on all these in store units??
Id like to do the same test that you checked out those units with.
Thanks for replying with instructions on HOW TO do your test..
Thanks you!
Click to expand...
Click to collapse
Use the lcd test. Open dialer then type *#*#0*#*#*
Sent from my GT-P6200 using Tapatalk
@prinzhernan
I think you are the unlucky one.
I never see a phone with dead pixel for a long long time.
I think I tested more than 7 units of tab 7.7 (mine + friends' + other people's when they buying) and all have no screen issue at all.
I'm a dead/bright pixel freak too, screen is the first think I test on any new units. ^^
You may try to look for 7.7 again, I'm certain you'll fine a good one ^^
GOF007 said:
@prinzhernan
I think you are the unlucky one.
I never see a phone with dead pixel for a long long time.
I think I tested more than 7 units of tab 7.7 (mine + friends' + other people's when they buying) and all have no screen issue at all.
I'm a dead/bright pixel freak too, screen is the first think I test on any new units. ^^
You may try to look for 7.7 again, I'm certain you'll fine a good one ^^
Click to expand...
Click to collapse
same as yours haven't gotten a phone with a dead pixel on it since i ported to android os and most of them are from samsung
GOF007 said:
I think I tested more than 7 units of tab 7.7 (mine + friends' + other people's when they buying) and all have no screen issue at all.
Click to expand...
Click to collapse
I've tested 20 Tab7.7's only about 2 didnt have any screen issues. Our tests may vary though. Mine is purely objective.
prinzhernan said:
Use the lcd test. Open dialer then type *#*#0*#*#*
Sent from my GT-P6200 using Tapatalk
Click to expand...
Click to collapse
thank you... i didn't see anything unusual..
does it say you have dead pixels.....
or can you just tell right away?
EarlZ said:
I've tested 20 Tab7.7's only about 2 didnt have any screen issues. Our tests may vary though. Mine is purely objective.
Click to expand...
Click to collapse
It surely objective, looking for a dead pixel is very easy and clear cut. If there is one, there is. If there is none there is none.
The first batch selling here (Thailand) made in Vietnam.
---------- Post added at 09:50 PM ---------- Previous post was at 09:46 PM ----------
jimmbomb said:
thank you... i didn't see anything unusual..
does it say you have dead pixels.....
or can you just tell right away?
Click to expand...
Click to collapse
You need to look by yourself.
Main colors are Red Green and Blue.
You can simply display white and if there is no pixel with strange color(non white) then you should be fine.
Or you can display main colors one by one and see if there is any black pixel.
Could this be a problem of where you're buying from? Are these sellers unboxing new units for you to examine or is the LCD test revealing dead pixels on display models (which are subjected to levels of abuse and non-maintenance that would screw up devices from any manufacturer)?
It seems a new model from a reputable dealer (with a clear return policy concerning issues such as dead pixels) would be a safe route to getting the machine you want. Calling Samsung out as being negligent on QC protocol seems unfair based on a single dealer and problems at the mall.
Sent from my GT-P6810 using XDA Premium HD app
GOF007 said:
It surely objective, looking for a dead pixel is very easy and clear cut. If there is one, there is. If there is none there is none.
The first batch selling here (Thailand) made in Vietnam.
---------- Post added at 09:50 PM ---------- Previous post was at 09:46 PM ----------
You need to look by yourself.
Main colors are Red Green and Blue.
You can simply display white and if there is no pixel with strange color(non white) then you should be fine.
Or you can display main colors one by one and see if there is any black pixel.
Click to expand...
Click to collapse
Im not only referring to dead pixels but my objective testing includes visible lines in greys, discolorations from edge to edge and viewing angle differences.
prinzhernan said:
Just a few hours ago i was ready to buy a 7.7. I went to this supplier i have been getting phones from for the longest time. Tried out 3 units, all had dead pixels. Then went to the mall. Tried the samsung shop and 2 units had dead pixels. Got frustrated and bought a 7.0 plus instead. What a let down. :-( Samsung's quality control is really poor. :-(
I really wanted the 7.7 but I couldn't bring myself to buy a defective unit. For such an expensive device I expect the very best.
Anyway I guess any new buyers should always use the screen test. We shouldn't let Samsung get away with letting subpar units out of the factory.
I guess I'll just stick with this till they iron out whatever qc problems they have.
Sent from my GT-P6200 using Tapatalk
Click to expand...
Click to collapse
Possibly your middle name is B for bad luck and still ended up getting a samsung lol.
I read all of the screen issues on here and was dreading getting a faulty unit with screen defects but luckily mine is flawless (so far!) have been using honeybar to hide the bar to avoid burn in but so far all clear (fingers crossed!) got mine from panamoz - non 3g version - delighted so far
CyberShepherd said:
Could this be a problem of where you're buying from? Are these sellers unboxing new units for you to examine or is the LCD test revealing dead pixels on display models (which are subjected to levels of abuse and non-maintenance that would screw up devices from any manufacturer)?
It seems a new model from a reputable dealer (with a clear return policy concerning issues such as dead pixels) would be a safe route to getting the machine you want. Calling Samsung out as being negligent on QC protocol seems unfair based on a single dealer and problems at the mall.
Sent from my GT-P6810 using XDA Premium HD app
Click to expand...
Click to collapse
Actually the first shop is a reputable dealer opening new units for me. The second shop in the mall was samsung itself!
Sadly in my country they don't have a dead pixel return policy.
Sent from my GT-P6200 using Tapatalk
prinzhernan said:
Just a few hours ago i was ready to buy a 7.7. I went to this supplier i have been getting phones from for the longest time. Tried out 3 units, all had dead pixels. Then went to the mall. Tried the samsung shop and 2 units had dead pixels. Got frustrated and bought a 7.0 plus instead. What a let down. :-( Samsung's quality control is really poor. :-(
I really wanted the 7.7 but I couldn't bring myself to buy a defective unit. For such an expensive device I expect the very best.
Anyway I guess any new buyers should always use the screen test. We shouldn't let Samsung get away with letting subpar units out of the factory.
I guess I'll just stick with this till they iron out whatever qc problems they have.
Sent from my GT-P6200 using Tapatalk
Click to expand...
Click to collapse
One dead pixel is not tolerable anywhere in the world, so you should be entitled to get a replacement, but I am not sure about the customer right in Philippines.
Anyway 7+ is not that bad at all. In retrospective I would have bought a 7+ if not for the decent weight and shape of 7.7.
However, I do agree with you that Samsung should improve their QC. I have to live with the compass miscalibration problem because I can't not part with my 7.7 for repairment.
prinzhernan said:
Actually the first shop is a reputable dealer opening new units for me. The second shop in the mall was samsung itself!
Sadly in my country they don't have a dead pixel return policy.
Sent from my GT-P6200 using Tapatalk
Click to expand...
Click to collapse
Samsung actually does allow warranties and replacements for 1 dead pixel in the Philippines but they do let you know that the policy is 3-5 depending on the device.
EarlZ said:
Samsung actually does allow warranties and replacements for 1 dead pixel in the Philippines but they do let you know that the policy is 3-5 depending on the device.
Click to expand...
Click to collapse
for lcd tv i thionk its 5 and above and for phones it maybe in that range from 3 to 5
prinzhernan said:
Use the lcd test. Open dialer then type *#*#0*#*#*
Sent from my GT-P6200 using Tapatalk
Click to expand...
Click to collapse
Does this work for other samsung devices to?
geogetski666 said:
for lcd tv i thionk its 5 and above and for phones it maybe in that range from 3 to 5
Click to expand...
Click to collapse
Im gonna say it again, samsung ph will accept warranty claims on a single dead pixel on their highend devices. I've been there and I've done it, lots of friends and other forumers over at TCP has done with with the Samsung Wave and Galaxy S2.
For HDTV's its case to case basis, 1 dead pixel smack at the middle is an automatic replacement, deadpixels on the sides require about 3 but Im sure they will it with out issues in recently purchased devices, it can be considered as DoA.
Is anyone being a problem with the home button? Mine has to be pressed dead central for it to register. I can fully press it at the extreme right or left and nothing happens.
Have I got a faulty unit?
Spewy1 said:
Is anyone being a problem with the home button? Mine has to be pressed dead central for it to register. I can fully press it at the extreme right or left and nothing happens.
Have I got a faulty unit?
Click to expand...
Click to collapse
No issues here. Had a few issues with fingerprint recognition at first, but then I programmed the same finger a second time and had no problems after. As for the actual home button, it recognizes it no matter how I push it. Sorry to hear you're having issues.
Sent from my SM-G900R4 using Tapatalk
Spewy1 said:
Is anyone being a problem with the home button? Mine has to be pressed dead central for it to register. I can fully press it at the extreme right or left and nothing happens.
Have I got a faulty unit?
Click to expand...
Click to collapse
I have this exact same issue but only with the right portion of the home button. TMobile is sending me a replacement unit after I called them yesterday.
Sent from my SM-G935T using Tapatalk
Yes I have the exact same problem! Mine has to be pressed dead on the center or it doesn't go home. Taking it back to carphone warehouse to get a replacement tomorrow.
Samsung (online) won't replace my phone, they will only give me a refund.
What a poor service. Now I have to go and buy another (and the refund may take over a week to get back to my account)
Not a good experience from my 1st purchase from Samsung online.
Spewy1 said:
Samsung (online) won't replace my phone, they will only give me a refund.
What a poor service. Now I have to go and buy another (and the refund may take over a week to get back to my account)
Not a good experience from my 1st purchase from Samsung online.
Click to expand...
Click to collapse
You'd rather them put a hold on your card, and ship you a new one while you ship them the old one (how a return works if they don't make you send the old phone in, wait for them to receive it, and then send you a new one).
Seems refund and buying it again is easier for all involved.
Sent from my E6683 using Tapatalk
_Dennis_ said:
You'd rather them put a hold on your card, and ship you a new one while you ship them the old one (how a return works if they don't make you send the old phone in, wait for them to receive it, and then send you a new one).
Seems refund and buying it again is easier for all involved.
Sent from my E6683 using Tapatalk
Click to expand...
Click to collapse
I' rather they ship the replacement and collect the faulty one when they drop off. I've had that service from previous on-line stores.
In terms of the cost - I paid by paypal so I am already in debt to £640 and now I have to find a further £640 until they process my refund - It's not how it should be.
Also - I offered to go to my local Samsung store to do a swap but that is not an option.
I f I had bought from CPW on-line (which I now wish I had) If it was faulty I could have returned it to any store fore an exchange.
I love Samsung products - I have had many but I am just disappointed with their after service.
I got my pre-ordered one at the store today. Checked specifically for this problem, and, boom, there it was. Replaced a new one right away.
Sorry to hear about Samsung online not replacing products in warranty. They are doing the same on me at the moment with a faulty screen. I'm going to have another go at them. All I want is a replacement....
No issues with mine.
I would suggest going to your nearest Samsung store for a replacement.
CuBz90 said:
No issues with mine.
I would suggest going to your nearest Samsung store for a replacement.
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As I say - that is not an option for Samsung! Quite annoying that the Shop just refused to show any interest and say if bought on line I must deal with the problem on line.
Spewy1 said:
As I say - that is not an option for Samsung! Quite annoying that the Shop just refused to show any interest and say if bought on line I must deal with the problem on line.
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I'm going to spend this afternoon phoning them up to get a replacement. The contact number in the UK for the shop is +44(0)1628 918334
They take 1 minute to attempt to answer a call. Which is true, getting them to send a replacement appears to take a lot longer
I've got the some problem.. http://forum.xda-developers.com/s7-edge/help/galaxy-s7-edge-home-button-t3333830
Spewy1 said:
As I say - that is not an option for Samsung! Quite annoying that the Shop just refused to show any interest and say if bought on line I must deal with the problem on line.
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That's BS. Expecting you to go without until they have received the device and then processed a refund (which takes long enogh itself). I would suggest ringing them and not giving in, request an escalation.
Ok, just finished on a call after escalating to the UK call centre manager. They have just sent me this email:-
Looks like they will ask you to keep the VR headset, refund you and arrange collection of the device.
After that just go to Carphone warehouse and buy a new one:-
Thank you for contacting Samsung UK Shop.
As promised, we are sending you an e-mail, with which, we would open the returns case. Would you, please, advise me on a convenient for you collection date for your faulty device and if you could provide us with the pictures, that replicate the fault, so that I could add them to our records.
I would attempt to contact you once again by the end of the working day to provide you with an update regarding the procedure and to confirm the collection date.
Thank you for your patience and I remain at your disposal.
Thank you for contacting us.
Regards,
I thought it was because I had the plastic still over top of it, but I've noticed this too. As far as I can tell that's the only issue though, I have no pixel issues, no tint issues, no screen issues at all that I can see so rather than risk it I'm just going to keep it. Not that big of a deal.
Old phone now returned and new one purchased.
Home button on new one is working fine I'm pleased to say.
Spewy1 said:
Old phone now returned and new one purchased.
Home button on new one is working fine I'm pleased to say.
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I am having this exact same issue with my S7 Edge bought from Samsung UK online at launch with free VR.
My feeling is they don't want to know, and there "support" has been horrific!
I bought mine outright on my credit card, how did you get the exchange sorted in the end, and did you have to do without your phone while they sent the new one?
Thing is fingerprint etc all still works fine, but its seriously hacking me off knowing it shouldn't be doing this!
I have the same problem now.Does the waranty cover this issue?
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