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I had to get my vibrant replaced (which is another awful, long story) and my new Vibrant is arriving soon. I have a feeling it's going to be refurbished. How can I tell?
jamesey10 said:
I had to get my vibrant replaced (which is another awful, long story) and my new Vibrant is arriving soon. I have a feeling it's going to be refurbished. How can I tell?
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Its going to be refurbished
Probably a refurb. Have you been reading the forums? Plenty of people getting swaps for no reason..
Sent from my SGH-T959
Aren't sellers normally required to identify a refurb? Look for a sticker when you open up the back.
The box
usually they come in a different non printed box. And, the yare supposed to disclose if the unit is refrub look inside behind the battery... etc
Also look at the terms of your replacement insurance in the contract. It usually will have some disclosure LIKE: we will replace with like kind new or equal.... or something like that That is contract-eeze for Refrub
They all come in a white box. That doesn't mean it's a refurbished phone or not. The stickers are usually slightly different too.
jamesey10 said:
I had to get my vibrant replaced (which is another awful, long story) and my new Vibrant is arriving soon. I have a feeling it's going to be refurbished. How can I tell?
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it will be a refurb unless you are within your 14days.
jamesey10 said:
I had to get my vibrant replaced (which is another awful, long story) and my new Vibrant is arriving soon. I have a feeling it's going to be refurbished. How can I tell?
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A buddy of mine is also waiting on a replacement phone. They told him it was on back order and would not be able to give him a ship date. Did they tell you the same thing?
cubanito1967 said:
A buddy of mine is also waiting on a replacement phone. They told him it was on back order and would not be able to give him a ship date. Did they tell you the same thing?
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yeah. i ordered a replacement on oct 12. The latest info i have from tmobile is that it will arrive on oct 25
why wouldn't it be a refurb?
refurbs have a bad rap
mr2t32 said:
it will be a refurb unless you are within your 14days.
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Thats not totally true. This phone is constantly backordered so they have no choice but to send out new phones in those situations. Maybe its diff fot tmobile.
If anything happened and I wanted a new phone i'd just report it lost and get one from asurion. I got two mew ones in a row from them.
Sent from my SGH-T959 using XDA App
refurbs are fun! if you replace your phone alot, on the 3rd time, you are eligible for a different phone. my HD2 was borked as bawls. got it replaced with refurbs, which still didn't fix anything, and now I have my shiny new vibrant having phone insurance is great
EDIT: i had my vibrant replaced already and it was a refurb, but still works just fine
i have a replacement, and i dont care if its refurb. or not. fact is it works better then 1st one i had, and as long as its a samoled screen and all specs work what difference does it make? besides once its rooted with one click lag fix the phone is blazingly fast
I got my replaced and now its still perfect after 1 month.
Getting a refurb is bad for factory warranty purposes. That is why lots of people don't like them. Manufacturers track manufacture dates by IMEI, so you can't lie to them. Buying a phone now and getting a refurb from July is bad.
Sent from my SGH-T959 using XDA App
I have a battery charging usb dock problem so Sprint order me a refurbished evo but I would like to keep mine is that possible
Sent from my PC36100 using XDA App
No, you'll have 14 days to send in your old one or be charged full price.
Ok so I have no choice so I have to take a used refurbished phone that's messed up
Sent from my PC36100 using XDA App
When I was an Apple iPhone guy, I had a refurbished phone and it was better than a new phone. What makes you think the refurbished Evo will be "messed up"? In my experience refurbs get a better QA than new phones.
me refurb has been solid and not even screen is lifted at all
I gotten refurbished phones and everytime something is wrong usually the usb charging port Im scared of getting the new hardware and doing the root again and mess up the phone I have had my evo since launch day
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chazglenn3 said:
When I was an Apple iPhone guy, I had a refurbished phone and it was better than a new phone. What makes you think the refurbished Evo will be "messed up"? In my experience refurbs get a better QA than new phones.
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not always, i received like 2 BB as a replacements till i call Asurion and complaint about how bad are both phones, then the rep apologize with me about this problems and the i received a brand new BB, that was mi own experience
I had a Hero replaced, they sent me a f**ked up one. Amazingly, I was pissed (who would have thought???). I told them to give me a new phone. They did without hesitation.
So how can I make them give me a new one instead of a refurbished one
Sent from my PC36100 using XDA App
ttieder said:
So how can I make them give me a new one instead of a refurbished one
Sent from my PC36100 using XDA App
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You can't. You warranty states after 30 days from purchase, they will replace defects with a refurbished phone. There is nothing you can do about it. If your refurb has problems, take it back to sprint and they should give you another one.
ttieder said:
So how can I make them give me a new one instead of a refurbished one
Sent from my PC36100 using XDA App
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Stop fretting about the refurbished phone. I have gotten many refurbished phones from the Sprint store and they've always looked brand new. If you get the refurb and there is a problem with it then let them know when you get it and they'll take care of you.
derekwilkinson said:
I had a Hero replaced, they sent me a f**ked up one. Amazingly, I was pissed (who would have thought???). I told them to give me a new phone. They did without hesitation.
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how can u tell the difference between a refurbished and new phone? do they send a refurbished phone without the temporary screen protector and no box etc? I need to get my evo replaced also, and I'd prefer getting a new phone since I am paying monthly for insurance, I feel its my right to get a new un-refurbished) phone if I want a new phone, even if i have to play phone-tag and send the refurbished phone they send me, back to them. I just would like to know how to tell if they are sending me a new one or refurbished. tia.
Refurbished ones usually don't come in a box like the new ones Idk about the evo cause I didn't get it yet but I agree with you if I'm paying insurance they should give a new one not a used one that didn't work right before
Sent from my PC36100 using XDA App
doubledrake20 said:
how can u tell the difference between a refurbished and new phone? do they send a refurbished phone without the temporary screen protector and no box etc? I need to get my evo replaced also, and I'd prefer getting a new phone since I am paying monthly for insurance, I feel its my right to get a new un-refurbished) phone if I want a new phone, even if i have to play phone-tag and send the refurbished phone they send me, back to them. I just would like to know how to tell if they are sending me a new one or refurbished. tia.
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I just received a refurb last friday for my launch day EVO and it was not in full working order. The Home button would not illuminate and the menu light was faded. I was pissed. I'm receiving my 2nd refurb today and if its messed up I'll be requesting a new one. Most of the time in the past my refurbs have been on point. Only once did I receive 2 bad BB and demanded a new one and they sent me one.
As for as receiving the package DD, the EVO refurb came in a small general Sprint box that looks like one they send all refurbs in. All replacements either via Sprint or Ausrion will be refurbs. Remember if you are inside your 1 year warrenty which all EVO owners are Sprint will replace it, unless of course you smashed or lost it.
BTW my refurb was a HW 0003. Same as my launch day one. I'm really curious if the 0004 version has a better screen like some say.
Interesting. My launch day Evo is HW 002. I have had the screen replaced due to dust under the glass in the upper left corner, and the camera lens cover replaced because I cracked it. Otherwise, the phone works great!
verks said:
Remember if you are inside your 1 year warrenty which all EVO owners are Sprint will replace it, unless of course you smashed or lost it.
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As of Oct. 23rd, this is no longer true.
entropism said:
As of Oct. 23rd, this is no longer true.
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If they bought it before that date, it is true.
Sent from my PC36100 using XDA App
They try to replace with a refurbished phone
Sent from my PC36100 using XDA App
how can u tell the difference between a refurbished and new phone?
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If its a refurb, it will have a date sticker under the battery, and if you hit ##786#, The Refurbished Status will have a data under it. If its new, it will say Not available.
do they send a refurbished phone without the temporary screen protector and no box etc?
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it will have a small rectangular box and have the temp screen protector.
and I'd prefer getting a new phone since I am paying monthly for insurance, I feel its my right to get a new un-refurbished) phone if I want a new phone,
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No. The phone you have now is NOT new, its used, therefore you wont get a new one back. You have 30 days to replace your phone with a new one, after that its considered used. And no, its not your "right" to get a new phone. If you get in a car accident, your car insurance company doesnt give you a new car. They fix the one you have with reproduction (refurbished) parts.
I just would like to know how to tell if they are sending me a new one or refurbished.
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There is no way to tell until you get the phone.
Just got my refurbished evo hardware 003 the screen is different from 002 but it has serious screen separation and light leakage volume buttons are loose and so is kickstand is loose
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Recently, I bought a used Verizon galaxy tab on ebay. I haven't gotten a chance to activate it but I've been using it for a couple of days and just noticed today there is something wrong with the screen on the upper left hand corner. It's really noticeable when the screen is black. It's some kind of dead pixel spot thing... The person said it was only a month old so I assume it is still under warranty. Can I take it somewhere to get a new one or get it fixed since it's obviously a hardware defect?
Check to see if the seller registered it. If he did, you will not be able to transfer the warranty. Might want to think about returning it... If the dead pixels were not mentioned in the auction notes, he'll Have to refund.
Sent from my GT-P1000 using XDA App
How do you register it? The guy that sold it to me was very nice and I'd rather not have to return it.
Head to Samsung website...also, maybe ask the seller for original receipt. If it's around a month old, you might be able to talk Samsung into an exchange for having a defective unit. (unit...hehe )
http://www.samsung.com/us/support/account/regist
Thanks again for the info. The person hadn't registered it yet so I was able to register it and send it in for repair. Turns out it wasn't a cluster of dead pixels but instead a bleeding screen. Still waiting for it to come back. Does anyone whether they send a new one or do they just fix the old one?
Most times they try and repair the damaged / defective model. If it can't be repaired, they will replace it. Seems you might have lucked out in buying this used one. Prolly gonna end up with a brand spankin new Tab for cheap! Keep me posted, am curious to see what they do.
Sent it in a week and a half ago and am still waiting for it to come back. They received it last Thursday so I hope it comes back soon. I'll update the thread once it arrives. Has anyone else ever sent anything to Samsung for repair?
it. said:
Sent it in a week and a half ago and am still waiting for it to come back. They received it last Thursday so I hope it comes back soon. I'll update the thread once it arrives. Has anyone else ever sent anything to Samsung for repair?
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Yep. I sent in my Tab because it wouldn't wipe/reset properly. It took 4 days to get there, and then 8 days for it to ship back to me. Another 3 days to get it back. They covered everything (including the lousy ground shipping, Ugh) and it appears to work great; even a bit faster than before.
student.driver said:
Yep. I sent in my Tab because it wouldn't wipe/reset properly. It took 4 days to get there, and then 8 days for it to ship back to me. Another 3 days to get it back. They covered everything (including the lousy ground shipping, Ugh) and it appears to work great; even a bit faster than before.
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Awesome! Samsung just shipped it back today so it should be here in a few days. Can't wait! I wonder if it will be the same one I sent in or if it will be a new/refurbished one. I'll let you guys know when it arrives.
Got the Tab back a couple days ago. They sent me back the same one but they replaced the screen. The process took a while but I'm pleased with the outcome. Thanks for all the help guys!
^ coo good thing u weren't stuck with a defective tab
I just received my beautiful white N7100 and I purchased through Amazon Prime with Bluetekusa as the seller and I noticed that the box has NO seals on it like I have seen on almost every single unboxing and there was a fingerprint on the screen underneath the screen protector which is why I know that it has been opened... I did receive a US adapter inside the box but I think that they should be sealed and supply that as an external addition IMO... I am just really cautious when it comes to spending $700 on a phone that I have no idea where it came from and it has been opened...But, I am going to keep it and make sure it works correctly because I have been saving up for quite awhile and don't just wanna turn around and ship it right back.. Also, what kind of warranties are offered in the US for a phone like this (if any) cause I would like to be protected from at least mechanical failures... Thanks for any info or suggestions in advance!!
That sucks mate, of course it's always best get sealed box so that you surely know it is brandnew, but if there isn't any hairscratch and it's flawless phone then there's nothing to worry about.
Use display tester from market to see the display is perfect.
Sent from my GT-N7100 using xda premium
Be careful with the dodgy sellers on amazon. I never buy from third party sellers because of reasons such as this.
Sent from my GT-N7100 using xda app
What a strange story. There was another guy who got a note 2 in my country. With all the seals intact. However it was rooted and flashed with a custom kernel! Weird! I guess you can fake the seals.
His story:
vaud27 said:
hi. this is my first time posting on xda. i bought 2 galaxy note 2 from gray market(ghills) for me and for my sister. i checked the seals before opening the box. everything is fine and i bought the 2 note after checking it. when i got home i checked everything again and i see that my note 2 is already rooted. it has an app called supersu and i check the custom binary download and it says yes and the system status is also custom instead of official. i checked the other note but it is fine. i texted the owner of the shop where i bought the note and he told me that it is impossible for them to fake the seal of the box. he's also my 'suki' so i am confident in dealing with him. do you think they can fake the seal of the box and gave me a second hand unit? the unit is good as bnew in appearance. it has no dent or hairline scratches. the plastic in the back and in the front where also there when we open the box. even the charger, battery and the headset where still in the plastic just like the other note that i bought and everything is clean.
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Jobiza said:
That sucks mate, of course it's always best get sealed box so that you surely know it is brandnew, but if there isn't any hairscratch and it's flawless phone then there's nothing to worry about.
Use display tester from market to see the display is perfect.
Sent from my GT-N7100 using xda premium
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Fokas. said:
Be careful with the dodgy sellers on amazon. I never buy from third party sellers because of reasons such as this.
Sent from my GT-N7100 using xda app
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prinzhernan said:
What a strange story. There was another guy who got a note 2 in my country. With all the seals intact. However it was rooted and flashed with a custom kernel! Weird! I guess you can fake the seals.
Sent from my GT-N7100 using Tapatalk 2
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Ya I am probably over reacting but I am going to start testing it out in about an hour after the battery is fully charged and then I will know for sure if it's a keeper or not... I just have NEVER seen a box like mine on ANY unboxing video with no seals... Usually they have 3 seals... I purchased mine through Amazon Prime so I will have no problems returning it and getting a full refund if necessary... If I root this and install a custom recovery and rom can I get it back to factory state if I find it has problems within the first 30 days?? Cause that's what I had planned anyways and I did call Squaretrade and they said that they could not provide a warranty for my item... Kinda sucks! Any other options guys? Thanks!
shojus said:
Ya I am probably over reacting but I am going to start testing it out in about an hour after the battery is fully charged and then I will know for sure if it's a keeper or not... I just have NEVER seen a box like mine on ANY unboxing video with no seals... Usually they have 3 seals... I purchased mine through Amazon Prime so I will have no problems returning it and getting a full refund if necessary... If I root this and install a custom recovery and rom can I get it back to factory state if I find it has problems within the first 30 days?? Cause that's what I had planned anyways and I did call Squaretrade and they said that they could not provide a warranty for my item... Kinda sucks! Any other options guys? Thanks!
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Why could they not provide warranty? You got it without warranty? I would return it if I could but it all boils down to you. Hope your phone is okay. *crosses fingers*
Sent from my GT-N7100 using Tapatalk 2
prinzhernan said:
Why could they not provide warranty? You got it without warranty? I would return it if I could but it all boils down to you. Hope your phone is okay. *crosses fingers*
Sent from my GT-N7100 using Tapatalk 2
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I live in the US and it's an International phone so I guess Squaretrade says that it has to have a US warranty to be covered... Sucks!
I dont know if it would be possible to remove the seals without scratching the box.
Sent from my GT-N7100 using Tapatalk 2
3rd party resellers on Amazon are generally sketchy. I'd get from Newegg or wait on Amazon themselves to sell it direct. Too many shenanigans with resellers. They are generally shady people.
Nutsonfire said:
I dont know if it would be possible to remove the seals without scratching the box.
Sent from my GT-N7100 using Tapatalk 2
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I know that is exactly what I thought... I did find out it is from Trinidad and Tobago area with the country code and it appears to be working fine except it says I'm roaming on T-mobile? Something to do with the APN I imagine... But it definitely did not have seals like all of the others I have seen... I plugged into Kies and upgraded to the latest OTA and I'm good I believe... :good:
shojus said:
I know that is exactly what I thought... I did find out it is from Trinidad and Tobago area with the country code and it appears to be working fine except it says I'm roaming on T-mobile? Something to do with the APN I imagine... But it definitely did not have seals like all of the others I have seen... I plugged into Kies and upgraded to the latest OTA and I'm good I believe... :good:
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Roaming on t mobile? Weird. I guess just factory reset or flash a clean unbranded stock rom.
Sent from my GT-N7100 using Tapatalk 2
i bought from a guy never-msrp on ebay. which i bought phones from before. he thought he could get one up on me.. there was a double seal on the box over the original samsung seals! which wasnt put on perfect. so i assume these seal are easy to get if you can get phones in bulk. there was finger prints on the back cover. nick on the top. and finger print on the lense. opened a claim right away on ebay and won. send it back :good::good: should never have to pay that much and get a open product. thats bs
daddioj said:
i bought from a guy never-msrp on ebay. which i bought phones from before. he thought he could get one up on me.. there was a double seal on the box over the original samsung seals! which wasnt put on perfect. so i assume these seal are easy to get if you can get phones in bulk. there was finger prints on the back cover. nick on the top. and finger print on the lense. opened a claim right away on ebay and won. send it back :good::good: should never have to pay that much and get a open product. thats bs
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Many times imported (read: grey market) phones are opened so they can put a charging adapter in the box. I know my NIB Galaxy Nexus from the beginning of this year (from expansys) had been opened. It was to put a charging adapter in the box.
But the fingerprints are strange and suggest it wasn't NIB. eBay aggressively sides with the buyer, so I'm not surprised you won the case.
ericshmerick said:
Many times imported (read: grey market) phones are opened so they can put a charging adapter in the box. I know my NIB Galaxy Nexus from the beginning of this year (from expansys) had been opened. It was to put a charging adapter in the box.
But the fingerprints are strange and suggest it wasn't NIB. eBay aggressively sides with the buyer, so I'm not surprised you won the case.
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I guess in his case there was deceit involved as his phone had a nick on the top. I don't know how that could happen if your only intent was to put a charger in.
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ericshmerick said:
Many times imported (read: grey market) phones are opened so they can put a charging adapter in the box. I know my NIB Galaxy Nexus from the beginning of this year (from expansys) had been opened. It was to put a charging adapter in the box.
But the fingerprints are strange and suggest it wasn't NIB. eBay aggressively sides with the buyer, so I'm not surprised you won the case.
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no there is no reason to open the box to put the charger in. you put it in the shipping box like a normal person. not open up someones brandnew phone. 100% feedback not there to scam anyone. first time i even opened up a case on anyone. i got my money back and he got his used scratched phone back. i'm glad your fond of 700 dollar used products because i am sure as hell not. and his newly feedback shows other buys saying openbox now. so i'm not the only one
even if they were opened to put a "charger" in state this in the auction number one. and number 2 dont try to reseal the box.
oh and btw hows this for resealing? didnt even try to do a good job lmao look at the double seal. i took this to send to paypal
http://i47.tinypic.com/2zzry2v.jpg
if the phone looks new and it had the sticker on the front of the screen, who cares if the box was opened.
Everytime a new device comes out, peoples OCD levels goes up.
daddioj said:
no there is no reason to open the box to put the charger in. you put it in the shipping box like a normal person. not open up someones brandnew phone. 100% feedback not there to scam anyone. first time i even opened up a case on anyone. i got my money back and he got his used scratched phone back. i'm glad your fond of 700 dollar used products because i am sure as hell not. and his newly feedback shows other buys saying openbox now. so i'm not the only one
even if they were opened to put a "charger" in state this in the auction number one. and number 2 dont try to reseal the box.
oh and btw hows this for resealing? didnt even try to do a good job lmao look at the double seal. i took this to send to paypal
http://i47.tinypic.com/2zzry2v.jpg
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Damn dude, chill out. You got your money back. Move on.
shook187 said:
if the phone looks new and it had the sticker on the front of the screen, who cares if the box was opened.
Everytime a new device comes out, peoples OCD levels goes up.
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new phone to the market. i want it sealed. and now that you bring up the sticker, the one that goes on the back battery cover fell right off because of dirt. it has nothing to do with OCD. product used. scratches. why should we have to pay full price for it. if you bought a new car and before you got in it. the dealer put a scratch in it would you still take it? lol
---------- Post added at 03:11 AM ---------- Previous post was at 03:10 AM ----------
ericshmerick said:
Damn dude, chill out. You got your money back. Move on.
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i'm chill. just responding to what others post. you chill.
This is why you buy from a reputable seller (i.e. Newegg). As if "never-msrp" isn't shady enough. Lesson learned, right?
Anyway, glad you got your money back. Not into getting into an idiotic comment war with you. Have a good one and better luck next time.
ericshmerick said:
This is why you buy from a reputable seller (i.e. Newegg). As if "never-msrp" isn't shady enough. Lesson learned, right?
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? newegg? your joking right. there shipping is a joke. always smashed boxes lol. and 2 peanuts in the box. to protect the product. lets not get started on them ha ha :good:
So my question is I ordered at 9:08am PST and got a confirmation email right away. I still have the 13th as my date and preorder as status. I never received a backorder so I should be limbo level 2. Anyways CSR is no help as to why I never got tracking or a phone shipped. My question is if I cancely order and buy off craigslist or eBay through a 3rd party do I lose my warranty. How do warranty work when u buy this way. Thanks for any info and have a great Thanksgiving.
Sent from my Gs2 Skyrocket iPhone Killer!!!
What warranty? The manufacturer warranty, or did you get something like square.
Sent from my Nexus 4 using xda premium
ViViDboarder said:
What warranty? The manufacturer warranty, or did you get something like square.
Sent from my Nexus 4 using xda premium
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The manufacturers warranty like if the glass was broke or 2 weeks from now the speaker stops working who is responsible for that. If I stayed with waiting and got my nexus from Google do I call them to use my warranty. If I buy it on craigslist unopened do I still get some warranty that's in the box that I call to register it.
Sent from my Gs2 Skyrocket iPhone Killer!!!
Jefferyrbrown1983 said:
The manufacturers warranty like if the glass was broke or 2 weeks from now the speaker stops working who is responsible for that. If I stayed with waiting and got my nexus from Google do I call them to use my warranty. If I buy it on craigslist unopened do I still get some warranty that's in the box that I call to register it.
Sent from my Gs2 Skyrocket iPhone Killer!!!
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I actually called yesterday and asked this exact question. I was told that everything (refunds/exchanges) is attached to the original purchaser. Perhaps the IMEI is associated with the original buyer email? *shrugs* this is exactly the reason I haven't purchased the phone off CL - as painful as it is to wait.....
I'm pretty sure LG will still honor their warranty as much as they usually do.
Google you likely won't be able to work with, though you could get a SquareTrade or similar warranty.
edwtenor said:
I actually called yesterday and asked this exact question. I was told that everything (refunds/exchanges) is attached to the original purchaser. Perhaps the IMEI is associated with the original buyer email? *shrugs* this is exactly the reason I haven't purchased the phone off CL - as painful as it is to wait.....
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You sir are awesome as I was so ready to make the leap and cancel. I will wait now Thank you a million +1's
Sent from my Gs2 Skyrocket iPhone Killer!!!