I bought a $21 dictionary from Hallmark, for my BlackBerry. When I upgraded, the dictionary stopped working on my Blackberry. It was somehow deactivated. They won't transfer the purchase to Android. In the end, I ended up with nothing. I feel cheated. This is theft because I lost the dictionary I bought. They are giving me silly excuses. My phone number is the same, my email address is the same, the credit card number is the same. The won't do it.
Sometimes I understand why some software companies are
attacked by software pirates.
So when you buy software, it's like you are really renting it for the time you keep the same device.
That's why iPhone, the Apple store, and iTunes work great, and beat the customer service of any other company. this would have never happened with their online app store.
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From: Handmark Inc [mailto:[email protected]]
Sent: Sunday, July 04, 2010 10:09
Subject: FW: BlackBerry App World™ - Order Confirmation (Order #8525898114) [Incident: 100703-000219]
FW: BlackBerry App World™ - Order Confirmation (Order #8525898114)
Discussion Thread
Response (Matt L.) 07/04/2010 09:09 AM
Hello,
Since this purchase was made through the Blackberry App World we would not be able to exchange the purchase out for your Android device. The reason for this is that App World orders do not register on through Handmark. We do not have access to refund or credit these purchases as they are not register through us. We apologize for any inconvenience. If you have any further questions please let us know.
Thanks,
Customer (Rob M.) 07/03/2010 02:41 PM
Hello,
I bought this software 4 months ago, but since then I upgraded my BlackBerry to an Android. I still have the same cell phone number, and the company (Sprint) is the same. When customers upgrade, do we lose our previous software?, or is it possible to credit the previous software purchase towards the purchase of the equivalent dictionary for the Android?
Thank you very much,
From: [email protected] [mailto:[email protected]]
Sent: Friday, February 26, 2010 00:41
Subject: BlackBerry App World™ - Order Confirmation (Order #8525898114)
<https://drh.img.digitalriver.com/DRHM/Storefront/Site/rimmktpl/pb/images/notifications/header.jpg>
Thank you for ordering from BlackBerry App World™ on February 25, 2010. The following email is a summary of your order. Please use this as your proof of purchase.
Subtotal
Tax
TOTAL
$19.99
$1.77
$21.76
For support with the BlackBerry App World™ client, please visit <http://blackberry.com/appworld/support> App World Support.
Copyright © 2009 All Rights Reserved | <http://na.blackberry.com/eng/legal/> Legal | <http://na.blackberry.com/eng/legal/privacy_policy.jsp> Privacy | <http://store.digitalriver.com/store/rimmktpl/en_US/ContentTheme/pbPage.TermsOfSaleUS> Terms and Conditions
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You changed platforms. What did you expect? You should have factored this into your purchasing decision. As someone already said, if you go from Mac to Windows, you think BestBuy is going to give you free copies of everything you already own?
No. No. No.
The previously bought software should still be working on my Blackberry.
When you buy an additional computer, you end up with TWO computers. And you can always use the old software on your old computer.
I cannot use my old software on my Blackberry because the old software was disabled.
If they won't transfer to another platform, at least they should not disable the application I paid for from the old device and leave me with nothing.
Disabling the software you previously bought from your old device is not normal. I have friends with old iPhones, and most of the applications they bought still work even after the cell was disconnected. (they needed to jailbreak it at a retailer. Here in NY usually Indian or Chinese retailers will do it for you.)
They use it as an iPod touch.
I cannot use my Blackberry as an "BB iPod touch."
Sadly this happens in this forum every day. People that come from Blackberry or Windows Mobile feel like they need to have their apps back. But I had an iPhone and spent more than 130 bucks on apps. And you don't see me complaining. Its obvious that you wont get your money back or your app.
**** paid for apps
Sent from my PC36100 using XDA App
Actually hallmark is right
If you bought office for Windows does that entitle you to get office for MAC
Sent from my Evo on on the Now network from Sprint
oh and duck Apple
Fixter said:
Sadly this happens in this forum every day. People that come from Blackberry or Windows Mobile feel like they need to have their apps back. But I had an iPhone and spent more than 130 bucks on apps. And you don't see me complaining. Its obvious that you wont get your money back or your app.
Click to expand...
Click to collapse
I don't know how's the customer service in Puerto Rico, but here, customer service usually would keep the client happy.
If you have apps in your iPhone, you can still use them. In my case, the application was deactivated from my Blackberry. So more than a purchase, I feel like I just borrowed it from them for two months.
If your apps in your iPhone stopped working, you need to jailbreak it, or take it to a small cell retailer, they will free the software for you, so you can use it as an iPod touch.
From google market, you own the app. It moves with your login, to what ever android phone you're on. Just log into market and there they are. The free apps on the other hand you need to track their names, to reload. But hey, "not going to look a gift horse in the mouth", or they are much appreciated.
kwajr said:
Actually hallmark is right
If you bought office for Windows does that entitle you to get office for MAC
Sent from my Evo on on the Now network from Sprint
oh and duck Apple
Click to expand...
Click to collapse
Nope. This is not a valid comparison.
The thing is that when you purchase another computer, you can still use the old computer for your application. In my case, the software I bought was disabled. This doesn't happen when you get a Mac, the software still works on your Windows computer, correct?
At least, they should have kept the software running on my BlackBerry.
baiatul said:
That's why iPhone, the Apple store, and iTunes work great, and beat the customer service of any other company. this would have never happened with their online app store.
Click to expand...
Click to collapse
oh yeah? try and buy an app in the android market and then get it for free in the app store. its not going to happen, just like kwajr said. when you buy software you buy it for the platform youre on, not for the license fee across platforms. ive purchased at bat twice this year for this exact reason
baiatul said:
I don't know how's the customer service in Puerto Rico, but here, customer service usually would keep the client happy.
If you have apps in your iPhone, you can still use them. In my case, the application was deactivated from my Blackberry. So more than a purchase, I feel like I just borrowed it from them for two months.
If your apps in your iPhone stopped working, you need to jailbreak it, or take it to a small cell retailer, they will free the software for you, so you can use it as an iPod touch.
Click to expand...
Click to collapse
You changed platforms. What did you expect? You should have factored this into your purchasing decision. As someone already said, if you go from Mac to Windows, you think BestBuy is going to give you free copies of everything you already own?
baiatul said:
I don't know how's the customer service in Puerto Rico, but here, customer service usually would keep the client happy.
If you have apps in your iPhone, you can still use them. In my case, the application was deactivated from my Blackberry. So more than a purchase, I feel like I just borrowed it from them for two months.
If your apps in your iPhone stopped working, you need to jailbreak it, or take it to a small cell retailer, they will free the software for you, so you can use it as an iPod touch.
Click to expand...
Click to collapse
They didn't stopped working. I just switched to Android. Do you actually have the brains to say they need to transfer them over to android? And you can actually use your Apps in your iPhone, iPad and iPod Touch with just one purchase.
baiatul said:
Nope. This is not a valid comparison.
The thing is that when you purchase another computer, you can still use the old computer for your application. In my case, the software I bought was disabled. This doesn't happen when you get a Mac, the software still works on your Windows computer, correct?
At least, they should have kept the software running on my BlackBerry.
Click to expand...
Click to collapse
When you get another Blackberry you can still use it.
But if you brought a new MAC instead of pc would u be able to use your Windows versions of office in mac without running a vm
So its a valid point
Sent from my Evo on on the Now network from Sprint
oh and duck Apple
Wait a minute-
Maybe I read your OP too quickly. I have not had a blackberry in 10 years. How did they disable software on your phone? Not doubting your statement, but that just seems odd. Were other purchased or free apps on your old BB disabled?
kwajr said:
But if you brought a new MAC instead of pc would u be able to use your Windows versions of office in mac without running a vm
So its a valid point
Sent from my Evo on on the Now network from Sprint
oh and duck Apple
Click to expand...
Click to collapse
Exactly.
You know people just never seem to amaze me.
GumboChief said:
You changed platforms. What did you expect? You should have factored this into your purchasing decision. As someone already said, if you go from Mac to Windows, you think BestBuy is going to give you free copies of everything you already own?
Click to expand...
Click to collapse
No. No. No.
The previously bought software should still be working on my Blackberry.
When you buy an additional computer, you end up with TWO computers. And you can always use the old software on your old computer.
I cannot use my old software on my Blackberry because the old software was disabled.
If they won't transfer to another platform, at least they should not disable the application I paid for from the old device and leave me with nothing.
Disabling the software you previously bought from your old device is not normal. I have friends with old iPhones, and most of the applications they bought still work even after the cell was disconnected. (they needed to jailbreak it at a retailed.)
They use it as an iPod touch.
I cannot use my Blackberry as an "BB iPod touch."
I've never heard of any software being disabled. I know I have plenty of paid apps on my old BB 8830 and I can still use them even after porting my number to my Evo. Maybe its something you did.
baiatul said:
No. No. No.
The previously bought software should still be working on my Blackberry.
Click to expand...
Click to collapse
What does this has to do with Android again?
Sent telepathically via my Evo.
-_-
I've changed platforms before and a "nice email" explaining the situation could have made things simple for you. Its like some of the members here said in other words you purchased an app for xbox live and then you wanted to use your game on playstation network.
W ihat did when I was in that situation the first thing I though about was barganing. So I emailed the company saying that i purchased a program/app/software and I switched devices running a different OS. I explained nicely (politely) that I purchased that serial/key/registration/or license and if it can't be transferred to the new device (ussually keys/licenses can be tranfered trough platforms because you own that key/license) if it can't be transfered I sugested if the company can offered a key/license or register it on my new device at a fraction of the cost........my 30 dollar app cost only 5 dollars on the new device after I emailed them with the problem.
In conclusion you should understand that you own that app but its for a different OS, but you could have offered them to allow u to buy the app at a discount for the new platform
I have 5 applications I paid for on my old Blackberry. The thing is, I just checked them, and apart from the Hallmark application, they still work. It's a dictionary, and the database is on the SD card.
I have 2 other dictionaries, and they still work.
I don't think it's right of Hallmark to put a padlock on their application once the phone is disconnected, if the rest of the vendors didn't do it.
When you buy a new computer, you can still use the software on your old computer.
I see then its a missunderstanding between you and the company. An email saying that your version is not working properly can fix it. I don't think that app requires you to be on a 2year contract or u will be charged a $200 cancelation fee
My Gene was stolen recently from Dwarka Sector 8, New Delhi. It had a Vodafone sim and was running on jagans gene desire HTC ROM. I contacted HTC & Vodafone apart from lodging a complaint in the nearby police station.
Vodafone stated that they could do nothing about the handset, they can only block the lost sim and give me a new one and transfer my old No. and balance to this new sim. Whereas HTC sent a mail that they were unable to track the phone. As for the police, the less said the better.
Can any one give an idea how I could track my old Gene.
While looking for a newdevice, I tried three devices:
i) HTC Touch 2 (special)- Rs 13600
ii) HTC Pharos -P3470 - Rs 9300
(iii) HTC - Tatoo - Rs 13500
I dont like android so I rejected the third one. The first one seemed a bit too costly and I hated it for doing away with the D pad, so I am now inclined to buy the pharos but it's drawback is that it has a mere 200 MHz processor. Any other ideas please?
Like the gene hada much faster processor though?
it's imposible to block...........
balendra68 said:
My Gene was stolen recently from Dwarka Sector 8, New Delhi. It had a Vodafone sim and was running on jagans gene desire HTC ROM. I contacted HTC & Vodafone apart from lodging a complaint in the nearby police station.
Vodafone stated that they could do nothing about the handset, they can only block the lost sim and give me a new one and transfer my old No. and balance to this new sim. Whereas HTC sent a mail that they were unable to track the phone. As for the police, the less said the better.
Can any one give an idea how I could track my old Gene.
While looking for a newdevice, I tried three devices:
i) HTC Touch 2 (special)- Rs 13600
ii) HTC Pharos -P3470 - Rs 9300
(iii) HTC - Tatoo - Rs 13500
I dont like android so I rejected the third one. The first one seemed a bit too costly and I hated it for doing away with the D pad, so I am now inclined to buy the pharos but it's drawback is that it has a mere 200 MHz processor. Any other ideas please?
Click to expand...
Click to collapse
Hey I too Lost my GENE and i got it back.
Things to do:
1.Give the Complaint in Police Station(They will not Search)
2.Give the IMEI NO to any known Person in Clues team(Forensic Team).
3.They have the resources to trace (you need to Pay them)
4.They will trace Number which is using ur mobile with address & Person name.
5.Now Take the Report from them & trace ur mobile with the help of Police team.
By this way I got My mobile back.............Thanks to GOD.
For the last 7 years I have been a vzw customer on a dump flip phone. Ive had two terrible LG models, but the plan was cheap as I was tied on a family share plan and as a college student I didnt want to pay more. Frequency of travel for work has shown me smartphones are useful for connectivity, and with pre paid plans I the cost isnt as high as it would have been on vzw.
Enter the Nexus 4 and my stepping into the smart phone world. Ive been reading up on it and the android ecosystem from about the time the Nexus was sold out. Once it was available I placed and order and now have it in hand. Ive decided on ST with ATT towers, the sim is being delivered today.
My questions begin with activating and porting. If I want to keep my vzw number, what do I have to do with vzw? Do I have to remove that phone and number from the current family share account? Is it something that takes time or needs the account owner? My other thought was to activate the ST sim and get a new number, then use Google Voice to port the old number in the coming days or weeks and have both numbers ring to the new Nexus. Id have to pay 20$, but now I have two numbers and what ever other features GV has to offer. What should I do?
During the activation process you can port your VZW number. As long as your current number is still active on VZW, it should port just fine. Doing this will automatically cancel your number on VZW so if your contract is not up, you will be charged a ETF.
Also, if you want you can activate with a new number and port your number later. Porting to GV is fine but just be aware you can't do MMS or Group Messaging with GV.
And_you_are said:
For the last 7 years I have been a vzw customer on a dump flip phone.
Funny, I just started looking at the Nexus 4 yesterday for the same exact reason.
Click to expand...
Click to collapse
Click to expand...
Click to collapse
You should port your old number if you still wish to use it. Call customer service to inform them and make the changes from there. Call Verizon to let them know you're leaving and then after that call your new carrier to make the switch.
On another note, when someone makes a major leap from a flip phone to the most advanced smartphone on the market, it will bring many challenges as you head into unfamiliar territory.
Sent from my Nexus 4 using Tapatalk 2
scream4cheese said:
You should port your old number if you still wish to use it. Call customer service to inform them and make the changes from there. Call Verizon to let them know you're leaving and then after that call your new carrier to make the switch.
Click to expand...
Click to collapse
To clarify, when you said; call customer service to inform them and make changes from there. Is that the ST customer service or VZW customer service? Then call VZW and ST?
I dont have to worry about an etf, the family share plan is no longer on a 2yr contract and is currently month to month.
Call Verizon first to let them know then call straight talk. Sorry if I was not clear on that.
Sent from my Nexus 4 using Tapatalk 2
If anyone has any questions or concerns please feel free to ask.
Sent from my SM-N900V using Tapatalk 2
It's a trap! o>O
No its not. I work for verizon
Sent from my SM-N900V using Tapatalk 2
Okay here's a ? How can I prevent scammers from calling me without using a app? I keep getting a scam call saying that big red has awarded me soso amount off my bill and they keep changing the # and when ever I call vzw to report it they act like it's not their problem thanks
Sent from my SCH-I535 using xda app-developers app
Mhm...definitely strange. I have heard of that scenario as well from some of customers. First off if your getting a call saying that they awarded you some money of your bill thats a lie. Two...if anyone calls you saying that they can save you money on your verizon bill then that could be a local verizon account rep your speaking with. However if that turns out to be the case they will normally attempt to set up an appointment with you to come in to a local store so they can do an waa with you (wireless account analysis) to see what can be done on your account to see if they can help you save a couple bucks a month, see if you have any available upgrades and etc. Three...if they are not directing you to a local store then thats extremely fishy. 4. As far as blocking spammers from calling you without using a app would really depends o what device you currently have. I have a note 3 and it provides exellent call blocking, text blocking and etc features. Which device do you currently have?
Sent from my SM-N900V using Tapatalk 2
How can I add a line with unlimited data?
Sent from my SM-N900V using XDA Premium 4 mobile app
Verizon no longer currently offers a unlimited plan to new lines of service. The only way you can have the unlimited data plan currently is by a having grandfathered in or b talking to a friend or family member who has a line that with the unlimited plan that they will be willing to give up to you through the means of assumptions of liabilites meaning if they would be willing to give up the line to you...you then can take over that line of service and put it under your name. However by doing so they will run your credit again to see if your aproved to take over that line. Also added benefit in doing so is that wherever that person left off in their contract would be where you would continue off from. By taken over the line ut does not require you to restart the contract of that new line you just took over and put underneath your name.
Sent from my SM-N900V using Tapatalk 2
Can we please keep the ability to root the device? I feel that a Locked Bootloader, even though not ideal, is okay as long as Verizon keeps the device relatively updated. (Or to put in other words, I don't think that Verizon would ever allow the bootloader to be unlocked).
But without root, there are a lot of features that Samsung have removed (such as the ability to add Widgets to the lock screen when it is locked) and wouldn't be accessible to us even though it is available to most other android devices. Same with backups.
Ive heard talks about this petition to unlock the bootloader for the note 3 but to be honest ive not heard any confirmation or caught any wind of verizon actually doing that. And yeah I see what your saying. And I can add lockscreen widgets to my note 3 without root.
Sent from my SM-N900V using Tapatalk 2
App widgets or any type of widgets to the lockscreen? Such as the clean master one touch boost widget om your lockscreen for example?
Sent from my SM-N900V using Tapatalk 2
VillaCastana321 said:
If anyone has any questions or concerns please feel free to ask.
Sent from my SM-N900V using Tapatalk 2
Click to expand...
Click to collapse
tell your boss to tell his boss to tell his boss to tell his boss to tell his boss to tell his boss to stop locking down F'n Verizon Phones
Lmao ill be sure to voice your input haha
Sent from my SM-N900V using Tapatalk 2
Any news on when the Pink variant might come to Verizon?
Sorry but unfortunately at this time there hasn't been any official updates as to when or if wether or not verizon will actually be offering the note 3 pink.
Verizon Account Rep - Note 3
I'm having crackling and poping sounds from my earpiece and the home button is wobbly. I am getting a certified refurbished replacement in the morning. If the replacement has issues what are the chances of getting a brand new device?? I haven't had the best luck with refurbished replacement. And are the certified refurbished replacement really refurbished?? I mean the phone hasn't been out a month yet.
I live in an area with the worst service for Verizon. I never receive calls or texts. My only option is a network extender. Is it possible to get one for free? I spent $400 on this phone and now I'm locked down for 2 years. I don't wanna spend another $300 to use the phone I just bought. -_-
Sent from my SM-N900V using Tapatalk
What does the new update that was just released for the Note 3 improve?
Sent from my SM-N900V using XDA Premium 4 mobile app
@Southern mind im sorry about the problems your having with your find. As far ar you getting a new device your chance might be 65% id say since the device is still new. How many fully refurbished phones can corporate really have so far since the phone just came out? Its not even been a momth yet since the phone came out.
Verizon Account Rep - Note 3
And since the phone just came out that certified refurbished device may not really be one. Could be brand spanking new
Verizon Account Rep - Note 3
@eurofeik hey bud. And the coverage within your area is that bad? What type of device do you have by the way? Is it a 3g device or a 4g? For the price you said you spent on the phone am guessing you probably have a 4g device if so thats strabge your signal is that bad because normally with our 4g devices the technology increases in building penetration, voice quality and reception. Also what area do you live near? So I can look furthermore in to details for you? And I cant promise you that they will give you one for free but have you also tried calling customer care and seeing what they say?
Verizon Account Rep - Note 3