I bought a $21 dictionary from Hallmark, for my BlackBerry. When I upgraded, the dictionary stopped working on my Blackberry. It was somehow deactivated. They won't transfer the purchase to Android. In the end, I ended up with nothing. I feel cheated. This is theft because I lost the dictionary I bought. They are giving me silly excuses. My phone number is the same, my email address is the same, the credit card number is the same. The won't do it.
Sometimes I understand why some software companies are
attacked by software pirates.
So when you buy software, it's like you are really renting it for the time you keep the same device.
That's why iPhone, the Apple store, and iTunes work great, and beat the customer service of any other company. this would have never happened with their online app store.
-------------------------------------------------------------
From: Handmark Inc [mailto:[email protected]]
Sent: Sunday, July 04, 2010 10:09
Subject: FW: BlackBerry App World™ - Order Confirmation (Order #8525898114) [Incident: 100703-000219]
FW: BlackBerry App World™ - Order Confirmation (Order #8525898114)
Discussion Thread
Response (Matt L.) 07/04/2010 09:09 AM
Hello,
Since this purchase was made through the Blackberry App World we would not be able to exchange the purchase out for your Android device. The reason for this is that App World orders do not register on through Handmark. We do not have access to refund or credit these purchases as they are not register through us. We apologize for any inconvenience. If you have any further questions please let us know.
Thanks,
Customer (Rob M.) 07/03/2010 02:41 PM
Hello,
I bought this software 4 months ago, but since then I upgraded my BlackBerry to an Android. I still have the same cell phone number, and the company (Sprint) is the same. When customers upgrade, do we lose our previous software?, or is it possible to credit the previous software purchase towards the purchase of the equivalent dictionary for the Android?
Thank you very much,
From: [email protected] [mailto:[email protected]]
Sent: Friday, February 26, 2010 00:41
Subject: BlackBerry App World™ - Order Confirmation (Order #8525898114)
<https://drh.img.digitalriver.com/DRHM/Storefront/Site/rimmktpl/pb/images/notifications/header.jpg>
Thank you for ordering from BlackBerry App World™ on February 25, 2010. The following email is a summary of your order. Please use this as your proof of purchase.
Subtotal
Tax
TOTAL
$19.99
$1.77
$21.76
For support with the BlackBerry App World™ client, please visit <http://blackberry.com/appworld/support> App World Support.
Copyright © 2009 All Rights Reserved | <http://na.blackberry.com/eng/legal/> Legal | <http://na.blackberry.com/eng/legal/privacy_policy.jsp> Privacy | <http://store.digitalriver.com/store/rimmktpl/en_US/ContentTheme/pbPage.TermsOfSaleUS> Terms and Conditions
-----------------------------------------------
You changed platforms. What did you expect? You should have factored this into your purchasing decision. As someone already said, if you go from Mac to Windows, you think BestBuy is going to give you free copies of everything you already own?
No. No. No.
The previously bought software should still be working on my Blackberry.
When you buy an additional computer, you end up with TWO computers. And you can always use the old software on your old computer.
I cannot use my old software on my Blackberry because the old software was disabled.
If they won't transfer to another platform, at least they should not disable the application I paid for from the old device and leave me with nothing.
Disabling the software you previously bought from your old device is not normal. I have friends with old iPhones, and most of the applications they bought still work even after the cell was disconnected. (they needed to jailbreak it at a retailer. Here in NY usually Indian or Chinese retailers will do it for you.)
They use it as an iPod touch.
I cannot use my Blackberry as an "BB iPod touch."
Sadly this happens in this forum every day. People that come from Blackberry or Windows Mobile feel like they need to have their apps back. But I had an iPhone and spent more than 130 bucks on apps. And you don't see me complaining. Its obvious that you wont get your money back or your app.
**** paid for apps
Sent from my PC36100 using XDA App
Actually hallmark is right
If you bought office for Windows does that entitle you to get office for MAC
Sent from my Evo on on the Now network from Sprint
oh and duck Apple
Fixter said:
Sadly this happens in this forum every day. People that come from Blackberry or Windows Mobile feel like they need to have their apps back. But I had an iPhone and spent more than 130 bucks on apps. And you don't see me complaining. Its obvious that you wont get your money back or your app.
Click to expand...
Click to collapse
I don't know how's the customer service in Puerto Rico, but here, customer service usually would keep the client happy.
If you have apps in your iPhone, you can still use them. In my case, the application was deactivated from my Blackberry. So more than a purchase, I feel like I just borrowed it from them for two months.
If your apps in your iPhone stopped working, you need to jailbreak it, or take it to a small cell retailer, they will free the software for you, so you can use it as an iPod touch.
From google market, you own the app. It moves with your login, to what ever android phone you're on. Just log into market and there they are. The free apps on the other hand you need to track their names, to reload. But hey, "not going to look a gift horse in the mouth", or they are much appreciated.
kwajr said:
Actually hallmark is right
If you bought office for Windows does that entitle you to get office for MAC
Sent from my Evo on on the Now network from Sprint
oh and duck Apple
Click to expand...
Click to collapse
Nope. This is not a valid comparison.
The thing is that when you purchase another computer, you can still use the old computer for your application. In my case, the software I bought was disabled. This doesn't happen when you get a Mac, the software still works on your Windows computer, correct?
At least, they should have kept the software running on my BlackBerry.
baiatul said:
That's why iPhone, the Apple store, and iTunes work great, and beat the customer service of any other company. this would have never happened with their online app store.
Click to expand...
Click to collapse
oh yeah? try and buy an app in the android market and then get it for free in the app store. its not going to happen, just like kwajr said. when you buy software you buy it for the platform youre on, not for the license fee across platforms. ive purchased at bat twice this year for this exact reason
baiatul said:
I don't know how's the customer service in Puerto Rico, but here, customer service usually would keep the client happy.
If you have apps in your iPhone, you can still use them. In my case, the application was deactivated from my Blackberry. So more than a purchase, I feel like I just borrowed it from them for two months.
If your apps in your iPhone stopped working, you need to jailbreak it, or take it to a small cell retailer, they will free the software for you, so you can use it as an iPod touch.
Click to expand...
Click to collapse
You changed platforms. What did you expect? You should have factored this into your purchasing decision. As someone already said, if you go from Mac to Windows, you think BestBuy is going to give you free copies of everything you already own?
baiatul said:
I don't know how's the customer service in Puerto Rico, but here, customer service usually would keep the client happy.
If you have apps in your iPhone, you can still use them. In my case, the application was deactivated from my Blackberry. So more than a purchase, I feel like I just borrowed it from them for two months.
If your apps in your iPhone stopped working, you need to jailbreak it, or take it to a small cell retailer, they will free the software for you, so you can use it as an iPod touch.
Click to expand...
Click to collapse
They didn't stopped working. I just switched to Android. Do you actually have the brains to say they need to transfer them over to android? And you can actually use your Apps in your iPhone, iPad and iPod Touch with just one purchase.
baiatul said:
Nope. This is not a valid comparison.
The thing is that when you purchase another computer, you can still use the old computer for your application. In my case, the software I bought was disabled. This doesn't happen when you get a Mac, the software still works on your Windows computer, correct?
At least, they should have kept the software running on my BlackBerry.
Click to expand...
Click to collapse
When you get another Blackberry you can still use it.
But if you brought a new MAC instead of pc would u be able to use your Windows versions of office in mac without running a vm
So its a valid point
Sent from my Evo on on the Now network from Sprint
oh and duck Apple
Wait a minute-
Maybe I read your OP too quickly. I have not had a blackberry in 10 years. How did they disable software on your phone? Not doubting your statement, but that just seems odd. Were other purchased or free apps on your old BB disabled?
kwajr said:
But if you brought a new MAC instead of pc would u be able to use your Windows versions of office in mac without running a vm
So its a valid point
Sent from my Evo on on the Now network from Sprint
oh and duck Apple
Click to expand...
Click to collapse
Exactly.
You know people just never seem to amaze me.
GumboChief said:
You changed platforms. What did you expect? You should have factored this into your purchasing decision. As someone already said, if you go from Mac to Windows, you think BestBuy is going to give you free copies of everything you already own?
Click to expand...
Click to collapse
No. No. No.
The previously bought software should still be working on my Blackberry.
When you buy an additional computer, you end up with TWO computers. And you can always use the old software on your old computer.
I cannot use my old software on my Blackberry because the old software was disabled.
If they won't transfer to another platform, at least they should not disable the application I paid for from the old device and leave me with nothing.
Disabling the software you previously bought from your old device is not normal. I have friends with old iPhones, and most of the applications they bought still work even after the cell was disconnected. (they needed to jailbreak it at a retailed.)
They use it as an iPod touch.
I cannot use my Blackberry as an "BB iPod touch."
I've never heard of any software being disabled. I know I have plenty of paid apps on my old BB 8830 and I can still use them even after porting my number to my Evo. Maybe its something you did.
baiatul said:
No. No. No.
The previously bought software should still be working on my Blackberry.
Click to expand...
Click to collapse
What does this has to do with Android again?
Sent telepathically via my Evo.
-_-
I've changed platforms before and a "nice email" explaining the situation could have made things simple for you. Its like some of the members here said in other words you purchased an app for xbox live and then you wanted to use your game on playstation network.
W ihat did when I was in that situation the first thing I though about was barganing. So I emailed the company saying that i purchased a program/app/software and I switched devices running a different OS. I explained nicely (politely) that I purchased that serial/key/registration/or license and if it can't be transferred to the new device (ussually keys/licenses can be tranfered trough platforms because you own that key/license) if it can't be transfered I sugested if the company can offered a key/license or register it on my new device at a fraction of the cost........my 30 dollar app cost only 5 dollars on the new device after I emailed them with the problem.
In conclusion you should understand that you own that app but its for a different OS, but you could have offered them to allow u to buy the app at a discount for the new platform
I have 5 applications I paid for on my old Blackberry. The thing is, I just checked them, and apart from the Hallmark application, they still work. It's a dictionary, and the database is on the SD card.
I have 2 other dictionaries, and they still work.
I don't think it's right of Hallmark to put a padlock on their application once the phone is disconnected, if the rest of the vendors didn't do it.
When you buy a new computer, you can still use the software on your old computer.
I see then its a missunderstanding between you and the company. An email saying that your version is not working properly can fix it. I don't think that app requires you to be on a 2year contract or u will be charged a $200 cancelation fee
Related
i've been thinking of getting a Vogue for about $190 (is that a good price or can i get it cheaper?) so i can use Android. I currently have the Dare which sucks and its bugging out on me. I have been lurking and reading a lot of posts here to educate myself but i have a kind of network question...If and when i buy the Vogue i would have to upgrade my plan to include email and such on it which is an extra $15 a month, which adds up after a while. I can can talk the reps into not activating the email portion (yes they can do it and have before), but will the gmail app be usable on android??
Homeylarry said:
i've been thinking of getting a Vogue for about $190 (is that a good price or can i get it cheaper?) so i can use Android. I currently have the Dare which sucks and its bugging out on me. I have been lurking and reading a lot of posts here to educate myself but i have a kind of network question...If and when i buy the Vogue i would have to upgrade my plan to include email and such on it which is an extra $15 a month, which adds up after a while. I can can talk the reps into not activating the email portion (yes they can do it and have before), but will the gmail app be usable on android??
Click to expand...
Click to collapse
Firstly, the HTC Vogue is currently going for about $50 bucks - whomever is selling you one for $190 is really REALLY liking your naivete
As for GMail app - its web based so you can access your mail as long as you have some data plan to access the internet
Detroit Doug
where can you find em for $50? (the verizon version)
I would say check ebay, but if you are planning on spending around $200 i say just wait a couple more days for the Diamond to come out.
not only best to wait and get your money worth, but also as long as your going to be getting a CDMA device dont worry about it being Sprint/Verizon or whomever, once unlocked you can use just about any service at worse you may have to install whats referred to as a carrier .cab (simple click, wait for install to complete, done)
Detroit Doug
for verizon
u can use the phone w/o data plan if u want. it is has numerous capabilities. if you need data you can add that as part of your plan. you can use texting plans also for texting. but if you want to send and recieve picts or flix you have to pay data. the verizon phones cases have a history of cracking. i guess the diamond is about to come out on verizon from the previous post. i would compare specs with the voque or "touch". the touch does not have wifi or g accelerator. the gps is locked on the touch by the verizon folks but the kind folks here and at ppg have ways around that.
so can i get full android functionality on the diamond?
Homeylarry said:
so can i get full android functionality on the diamond?
Click to expand...
Click to collapse
I imagine you should be able to, I would research the Android threads as well as the Android help desk thread here and also review the diamond threads for anything related to Android first before making any purchases
Orignal Android was designed on the HTC Vogue, one of the reasons it came out and was ready to rock when it hit the forums as it did and just so your clear, Android is a linux shell, it wont replace the WinMO operating system, you just click on the haret.exe and it will boot up into a linux shell/os (unless there is a ROM out to flash the phone over to Android fully - I havent kept up on Android all that much to search for it LOL)
Detroit Doug
i know it only runs on top but it works very well on the vogue as an everyday OS which is what i want on the diamond...i have looked into it further and apparently development is slow. as far as i know right now they dont even have data, voice, or sound working. thank you for your help
Homeylarry said:
i know it only runs on top but it works very well on the vogue as an everyday OS which is what i want on the diamond...i have looked into it further and apparently development is slow. as far as i know right now they dont even have data, voice, or sound working. thank you for your help
Click to expand...
Click to collapse
I have run it alot on my vogue a while ago, while impressed I wouldnt want the extra steps for day to day use with restarts of the phone and all
As for data, it does work, you just have to start IE, Opera, whatever and get a data connection before starting Android and you can browse all day
Sound was working last I knew (video/music)
As far as development though, Im not surprised its slow, its linux after all, not alot of app writers for linux let alone android porting to a winmo device especially when windows development can be hard enough to get right (Windows ME and Microsoft BOB anyone?? LOL)
Basically it boils down to if you want a phone, get a phone and get one that YOU want that will do what YOU want it to do, if its as a phone with data, internet, text your choices are wide open, if it is something with Android (which really at this point is a shiney new toy thing although usable somewhat for day to day) then pick up a Vogue or Diamond/Touch Pro and be ready to play with it and do alot of work to make functional - Just my opinion -YMMV
Detroit Doug
o ok then...do you know of any place that consistently updates progress on the development of this? everywhere i looked stopped updating in january some time...
I'd check with your carrier first before using another carriers phone. I know for a fact that Bell Mobility WILL NOT activate foreign phones.
I've been watching ebay for a Bell touch and the best ive seen is about $150... not much cheaper than buying a new one.. (a hundred bucks or so, but new is nice)
GG
the problem with that is i don't want to renew my contract (which enables the discount) so i am going to get one off of ebay and Verizon's open phone policy works perfectly for sprint phones that verizon also carries
well my DARE is crapping out and i have decided to go ahead and get a Vogue for under $100 and wait for the Pre to hit Verizon. i will throw money at that and be happy
Yes it's a shame that the globalized Google decided to sell N1 in USA and GB only...available in the rest of Europe in the spring...
Really I can't understand why after cloning iPhone customization (and not only...) Google decided also to clone the commercial strategy of the earliest Iphone 2G...Soon Apple realized that there were more iphone in Europe than in USA LOL!!!
Now how to get one in Italy? Who want to buy one for me...
THX in advance!
check e-bay...many on there for sale with worldwide shipping
icon57 said:
check e-bay...many on there for sale with worldwide shipping
Click to expand...
Click to collapse
What about the activation button? Does anyone know if there is some kind of activation that binds the phone to the google account from where it is bought (or is this button only for the t-mobile phone)?
Is there anything else to consider before buying it (except the high price) from ebay and using it in Europe?
icon57 said:
check e-bay...many on there for sale with worldwide shipping
Click to expand...
Click to collapse
Thanx for your answer.
I checked ebay and it would cost about 250$ over the real price. Really too much.
no, it only binds it to your google checkout account, not your gmail account.
so you will be able to activate it where you are
It may suck but different markets get different phones at different times. I don't know how many times I have seen a really cool phone only to discover that it will never hit the shores here in the US. This time it worked out that we got the phone.
I guess it comes down to you win some you loose some.
sennister said:
It may suck but different markets get different phones at different times. I don't know how many times I have seen a really cool phone only to discover that it will never hit the shores here in the US. This time it worked out that we got the phone.
I guess it comes down to you win some you loose some.
Click to expand...
Click to collapse
Yes maybe you are right...but not considering a whole market like europe...like italy, where people go on purcheasing technology also in a bad economic period, would be an error!
Let me get one first. Then I can get into shipping out of country. I own an IT business and I have create multiple google accounts under that and perhaps get 5 for each account I make up. I want to make sure the phone can be activated etc before I start ordering phones that may not work later (screwing me and screwing others).
icon57 said:
no, it only binds it to your google checkout account, not your gmail account.
so you will be able to activate it where you are
Click to expand...
Click to collapse
That means you have to activate it with the same checkout acc that buys the phone or just that you have to activate it with an us, uk, .. account?
seraph1024 said:
Let me get one first. Then I can get into shipping out of country. I own an IT business and I have create multiple google accounts under that and perhaps get 5 for each account I make up. I want to make sure the phone can be activated etc before I start ordering phones that may not work later (screwing me and screwing others).
Click to expand...
Click to collapse
You have a PM
Eggii said:
That means you have to activate it with the same checkout acc that buys the phone or just that you have to activate it with an us, uk, .. account?
Click to expand...
Click to collapse
I'll let you know once I get the phone.
Eggii said:
That means you have to activate it with the same checkout acc that buys the phone or just that you have to activate it with an us, uk, .. account?
Click to expand...
Click to collapse
I believe 'activation' refers only to if you are just starting a new wireless plan. if you already have a SIM card, it should work right away, I think. someone please correct me if I'm wrong
icon57 said:
check e-bay...many on there for sale with worldwide shipping
Click to expand...
Click to collapse
Yeah, at the 150% price
I'm also in Italy at the moment and I have mine on the way only I don't know if my method would work for you. I'm stationed in Sicily for the time being and I used a site called shipitapo.com. Not sure if this site would work for you but I'm willing to bet there is something similar. As for the purchasing part I just went to google checkout and setup my account so all the information was already in the system, including shipping address and credit card. Then I had my brother who is in the states log into my google account and purchase it for me. He just had to click a couple of links and because everything was already setup. Now its on the way. hopefully you can find something similar. Might be able to use a US proxy to be able to log into you google account and purchase it.
@SpiersA
good idea! I should need a brother, and in usa! About shipitapo.com, it's because Google won't ship it abroad?
Well, according to the iPhone wiki there are 6.4 million iPhones (of 33 million total) in the US alone. Considering Google is an American company, and the App Marketplace had first purchasing support in the US as well, it makes sense to distribute a handset with this much probably popularity in the areas that are easier to support first. Not to mention they partnered with T-Mobile US (an existing partner) for subsidized handset sales and will likely get a huge bump in volume just from that alone.
I have to agree with the earlier comment about how often I've seen really nice phones only to have them never show up in the US (or after they've already become quite out of date). It's nice having top-tier phones start in the US first and then move out from here. A truly global launch with so many new moving parts at once (new hardware, new version of the OS that might not be fully localized yet, thousands of market apps that still don't work with the DROID, etc) would be a total nightmare and make no sense at all.
And yesss...I found how to place an order from all over the world. Just placed mine from Italy. It has been easy...I will reveal it ad soon as I get shipping confirmation!
asci said:
Yes it's a shame that the globalized Google decided to sell N1 in USA and GB only...available in the rest of Europe in the spring...
Click to expand...
Click to collapse
It wasn't actually that bad looking back eh?
Okay, so like most everyone else I've been having Android Market problems. Even on WiFi I've had to hit the "retry" button several times because supposedly there were connection failures. So I was purchasing a $1 app and then I encountered the same "connection failure" problem. So I retried several times (I guess five) and then finally on the fifth time it worked.
Fast forward, and now I have an email in my inbox from Bank of America telling me that I bought that app five times!
Who do I call about this before its "punch a rep day" at T-Mobile.
joebobjoe said:
Okay, so like most everyone else I've been having Android Market problems. Even on WiFi I've had to hit the "retry" button several times because supposedly there were connection failures. So I was purchasing a $1 app and then I encountered the same "connection failure" problem. So I retried several times (I guess five) and then finally on the fifth time it worked.
Fast forward, and now I have an email in my inbox from Bank of America telling me that I bought that app five times!
Who do I call about this before its "punch a rep day" at T-Mobile.
Click to expand...
Click to collapse
Google is who you have to contact about the purchases, as T-Mobile has absolutely no connection to the Android market outside of the free apps the offer.
Honestly, you may want to wait a bit, as the Android Market is supposed to be work to where once you purchase it once on your Google account you have it on all your android devices. My thinking behind that is maybe Google will refund $4 once they find the same app purchased 4 times on one account (By them finding that I mean a computer system detecting it).
In the end if it's a problem with the market you have to somehow get in touch with Google, and if you have specific complains about the phone you need to contact T-Mobile otherwise it's not T-Mobile's fault.
I'm sure if you write to the developer of the app, and state your case he/she will refund you.
Adam5400 said:
Google is who you have to contact about the purchases, as T-Mobile has absolutely no connection to the Android market outside of the free apps the offer.
Honestly, you may want to wait a bit, as the Android Market is supposed to be work to where once you purchase it once on your Google account you have it on all your android devices. My thinking behind that is maybe Google will refund $4 once they find the same app purchased 4 times on one account (By them finding that I mean a computer system detecting it).
In the end if it's a problem with the market you have to somehow get in touch with Google, and if you have specific complains about the phone you need to contact T-Mobile otherwise it's not T-Mobile's fault.
Click to expand...
Click to collapse
Google doesn't have a CS department.
WilliamStern said:
I'm sure if you write to the developer of the app, and state your case he/she will refund you.
Click to expand...
Click to collapse
Yeah, I thought about that. But I don't want this happening all the time. I really think there is a Market issue with this phone.
WilliamStern said:
I'm sure if you write to the developer of the app, and state your case he/she will refund you.
Click to expand...
Click to collapse
This. I accidentally purchased Remote Desktop Client twice and the developer refunded me when I contacted him.
I sell adw themes on the market and have never seen someone get charged for the same app twice. It's pretty common for the market to have the issues, and if I had to guess I would say that Google is simply putting a hold on the funds till your refund period is up. It takes 24 hours for a transaction to be finalized on my end and prior to that o cannot refund anyone, I can only cancel the transaction. I don't think that cancelling the transaction speeds up the process of the held money being returned to you.
lol is it really necessary to blame the phone?
Okay. So I reviewed my Google Checkout tabs today and actually what had happened was there were ~7 $1 charges, probably because I hit the "retry" button ~7 times. BUT, there were only authorization charges and not app purchases. There was only one app purchase of $1.99.
joebobjoe said:
Google doesn't have a CS department.
Click to expand...
Click to collapse
http://checkout.google.com/support/bin/request.py?ctx=cm
They don't have phone support but they do have a place to send the checkout people an email (Not sure if they'll actually respond though, hah), but that doesn't matter now as it seems to have worked itself out. (Good for future reference though)
joebobjoe said:
Okay. So I reviewed my Google Checkout tabs today and actually what had happened was there were ~7 $1 charges, probably because I hit the "retry" button ~7 times. BUT, there were only authorization charges and not app purchases. There was only one app purchase of $1.99.
Click to expand...
Click to collapse
So basically, it worked perfectly, and charged you only once, despite connection problems. I'd call this a win for the market system.
& agree that this shouldn't be in a phone-specific forum. Your phone had nothing to do with this, for better or ill.
When you make a purchase the bank receives electronic notification and places those funds on hold and reserves them. Google will probably probably only settle one transaction and the other holds will drop off on a few days. It happens all the time.
Sent from my T-Mobile G2 using XDA App
The Samsung Vibrant owner is setting up a class action lawsuit against T-Mobile & Samsung for Unfair and Deceptive Consumer Business Practices:
http://forum.xda-developers.com/showthread.php?t=912480
and
http://forum.xda-developers.com/showthread.php?t=912476
I think we (GT owners) should join them because all the Samsung ad & online video promotions are showing off the phone calling capability as a GT selling points. We as the (US) buyers did not know the phone calling feature was removed until we actually purchased the GT & started using it....
What are you talking about? I knew you couldn't use it as a phone before I bought mine. Besides, it's the carriers who decided not to have voice enabled as far as I know.
I agree with the second poster... I knew before I purchased the phone. It was the first question I asked, and I was disappointed with the answer. But I knew...
I could see how ordering it from the T-Mo website might have left someone with the impression it had the ability to be used as a phone.
I dont see this class action going anywhere at all.
While I agree that that the tab was taken away the call feature but
1. I do know that before I purchase it
2. Is it really Samsung fault or the US providers? This is something you should complain with FTC as they approve the device to be sold like this in US. Who's gonna sue FTC? I guess EFF
I agree, i also think that we should join them not only because of the call feature but also because of the fact that the galaxy tab did not come pre-loaded with the apps that the promo video shows such as readers hub and social hub.
Same here on Bell. I went in to buy one and was talking to the sales girl and realized she inferred the phone was not turned on. I told her all the videos I had seen on it were just get a bluetooth and you are good to go. She even called Rogers for me to see if they had the phone turned on and same thing there. So I didn't buy it.
richgarcia07 said:
I agree, i also think that we should join them not only because of the call feature but also because of the fact that the galaxy tab did not come pre-loaded with the apps that the promo video shows such as readers hub and social hub.
Click to expand...
Click to collapse
Since when was there a social hub? If there is apk please
Sent from my GT-P1000 using XDA App
brilldoctor said:
Since when was there a social hub? If there is apk please
Sent from my GT-P1000 using XDA App
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There's one floating around this site but it's just Seven software and it blows. You can hook it up to MSN Messenger and Google Talk, period. The only half decent thing about it is the mail client and that's only because you can connect to more than one Exchange server. Otherwise it's extremely basic and it talks to Exchange via it's OWA interface, not even activesync. Don't waste your time, it looks NOTHING like that artist's rendering of what Seven may have originally wanted to produce and is now passing as a "screen shot".
Upgrading from iphone 4 to s3 and best buy wanted to do a credit check when I have been at&t customer for 4 years with account in perfect standing. They had the nerves to ask me how much my mortgage was, who my mortgage was with, and several other items pertaining to personal info.... FOR AN UPGRADE.
Best Buy did not get my business and in last 4 years we have bought all our phones at best buy which was 3 iphone 4s, 3gs, and 1 3g, and basic phone all from best buy in which within last month and half we have upgraded one person on the plan to a i4 and another to iphone 4s and did not get asked these questions, but for the S3 best buy needed this info...
Not Pleased. Anyone else gone through the BS?
I got my phone there and it was very quick and easy, no credit check. Sorry man that sucks!
Go straight to the manager... they can't ask you or run your credit for upgrades.. only new line and even that they can't ask you about your mortgage, that's ridiculous.
Vertig0 said:
Go straight to the manager... they can't ask you or run your credit for upgrades.. only new line and even that they can't ask you about your mortgage, that's ridiculous.
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oh I did, went to best buy mobile manager and then store manager and they said they can't by pass it and that store chooses you at random when upgrading to confirm identity but no way in hell are they getting my mortgage info.
This has nothing to docwith best buy, it's actually an AT&T thing. I work at radioshack and run into this about once a week.
Sent from my AT&T Samsung Galaxy S3.
Vertig0 said:
Go straight to the manager... they can't ask you or run your credit for upgrades.. only new line and even that they can't ask you about your mortgage, that's ridiculous.
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well at&t store manager said they have never done anything like that for an upgrade. and sure as hell ain't telling no employee of best buy or anywhere my personal and mortgage information.
I saw this when I used to sell cellphones for the various providers. It is usually the credit check people who want the info, not (insert carrier and store here). It is a method of identification to make sure you are who you say you are. Cellphone fraud is a very big thing, especially for the super high end android devices, blackberries (well, they were back then...) and iPhones.
Though I never heard mortgage, I did see plenty of car ownership stuff, address, old address, old car, etc etc. Random stuff really.
Descadent said:
Upgrading from iphone 4 to s3 and best buy wanted to do a credit check when I have been at&t customer for 4 years with account in perfect standing. They had the nerves to ask me how much my mortgage was, who my mortgage was with, and several other items pertaining to personal info.... FOR AN UPGRADE.
Best Buy did not get my business and in last 4 years we have bought all our phones at best buy which was 3 iphone 4s, 3gs, and 1 3g, and basic phone all from best buy in which within last month and half we have upgraded one person on the plan to a i4 and another to iphone 4s and did not get asked these questions, but for the S3 best buy needed this info...
Not Pleased. Anyone else gone through the BS?
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I work for BBY service center and even though I don't work in the store, I know that they ARE NOT ALLOWED TO ASK THAT INFO. The only way they are allowed to even check your credit is if you're apply for a BBY credit card.
I'd call their support and talk to their manager. I'v already heard many stories of BBY support lines bending over backwards to satisfy their customers so you may be able to get a discount on the phone or at least a gift card.
Diviance said:
Though I never heard mortgage, I did see plenty of car ownership stuff, address, old address, old car, etc etc. Random stuff really.
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yeah and i'm talking specifics, who the mortgage is with and what the monthly payment is.
I work for AT&T and haven't heard of this on an upgrade. They are allowed to ask you about mortgage info or ANYTHING pertaining to your credit info so don't think otherwise. But like I mentioned, credit no longer plays a role when you have been an AT&T customer for longer than 6 months, even when adding a line they check account history add only occasionally check credit. Never for an upgrade.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Descadent said:
yeah and i'm talking specifics, who the mortgage is with and what the monthly payment is.
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Crazy. The employee themselves asked you? Not supposed to do that, where I worked we had to call in to the credit people themselves, hand the phone to the customer and let them confirm the information.
Don't shop there bro dump best buy they are going under anyways and they offer crap for customer service I would walk out and go to an att store.
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I've worked for an at&t Authorized retailer for 8 years. at&t has started refreshing credit profiles on customers accounts as a fraud prevention measure. I would say once a week we run into this and these questions that are asked are referred to as OOW questions (Out of Wallet) meaning the customer in the store should be able to answer these without issue. We are instructed to read the questions and then select the answer the customer gives us. At the end if the customer answered everything satisfactorily we can continue. If they don't answer the questions satisfactorily we have to call analyst review and tell them we have the customer in the store and the ID matches the person in the store. We also have to have a secondary ID such as a Credit Card and the name has to match the drivers license. I know this sounds ridiculous but there is so much fraud in this business you have to understand it is for your protection. The extra five minutes this process takes is easier than trying to fight identity theft. Don't blame BestBuy for doing what at&t is requiring.
Had this happen to me when Upgrading my Sprint line. The questions were on their keypad card swipe thing, not an employee asking the questions. I purposely answered incorrectly and then the guy went through the upgrade anyway. Think there are two ways they can do an upgrade, one may be quicker than the other? Quicker maybe asking those questions?
regardless no way in hell i'm telling someone how much i pay for my house every month to qualify me for an upgrade phone when i've been customer for 4 years in perfect standing. in no way shape or form should you ever be asked personal info such as mortgage information for an upgrade, maybe for a new account, MAYBE, but not for an upgrade.