Okay, so like most everyone else I've been having Android Market problems. Even on WiFi I've had to hit the "retry" button several times because supposedly there were connection failures. So I was purchasing a $1 app and then I encountered the same "connection failure" problem. So I retried several times (I guess five) and then finally on the fifth time it worked.
Fast forward, and now I have an email in my inbox from Bank of America telling me that I bought that app five times!
Who do I call about this before its "punch a rep day" at T-Mobile.
joebobjoe said:
Okay, so like most everyone else I've been having Android Market problems. Even on WiFi I've had to hit the "retry" button several times because supposedly there were connection failures. So I was purchasing a $1 app and then I encountered the same "connection failure" problem. So I retried several times (I guess five) and then finally on the fifth time it worked.
Fast forward, and now I have an email in my inbox from Bank of America telling me that I bought that app five times!
Who do I call about this before its "punch a rep day" at T-Mobile.
Click to expand...
Click to collapse
Google is who you have to contact about the purchases, as T-Mobile has absolutely no connection to the Android market outside of the free apps the offer.
Honestly, you may want to wait a bit, as the Android Market is supposed to be work to where once you purchase it once on your Google account you have it on all your android devices. My thinking behind that is maybe Google will refund $4 once they find the same app purchased 4 times on one account (By them finding that I mean a computer system detecting it).
In the end if it's a problem with the market you have to somehow get in touch with Google, and if you have specific complains about the phone you need to contact T-Mobile otherwise it's not T-Mobile's fault.
I'm sure if you write to the developer of the app, and state your case he/she will refund you.
Adam5400 said:
Google is who you have to contact about the purchases, as T-Mobile has absolutely no connection to the Android market outside of the free apps the offer.
Honestly, you may want to wait a bit, as the Android Market is supposed to be work to where once you purchase it once on your Google account you have it on all your android devices. My thinking behind that is maybe Google will refund $4 once they find the same app purchased 4 times on one account (By them finding that I mean a computer system detecting it).
In the end if it's a problem with the market you have to somehow get in touch with Google, and if you have specific complains about the phone you need to contact T-Mobile otherwise it's not T-Mobile's fault.
Click to expand...
Click to collapse
Google doesn't have a CS department.
WilliamStern said:
I'm sure if you write to the developer of the app, and state your case he/she will refund you.
Click to expand...
Click to collapse
Yeah, I thought about that. But I don't want this happening all the time. I really think there is a Market issue with this phone.
WilliamStern said:
I'm sure if you write to the developer of the app, and state your case he/she will refund you.
Click to expand...
Click to collapse
This. I accidentally purchased Remote Desktop Client twice and the developer refunded me when I contacted him.
I sell adw themes on the market and have never seen someone get charged for the same app twice. It's pretty common for the market to have the issues, and if I had to guess I would say that Google is simply putting a hold on the funds till your refund period is up. It takes 24 hours for a transaction to be finalized on my end and prior to that o cannot refund anyone, I can only cancel the transaction. I don't think that cancelling the transaction speeds up the process of the held money being returned to you.
lol is it really necessary to blame the phone?
Okay. So I reviewed my Google Checkout tabs today and actually what had happened was there were ~7 $1 charges, probably because I hit the "retry" button ~7 times. BUT, there were only authorization charges and not app purchases. There was only one app purchase of $1.99.
joebobjoe said:
Google doesn't have a CS department.
Click to expand...
Click to collapse
http://checkout.google.com/support/bin/request.py?ctx=cm
They don't have phone support but they do have a place to send the checkout people an email (Not sure if they'll actually respond though, hah), but that doesn't matter now as it seems to have worked itself out. (Good for future reference though)
joebobjoe said:
Okay. So I reviewed my Google Checkout tabs today and actually what had happened was there were ~7 $1 charges, probably because I hit the "retry" button ~7 times. BUT, there were only authorization charges and not app purchases. There was only one app purchase of $1.99.
Click to expand...
Click to collapse
So basically, it worked perfectly, and charged you only once, despite connection problems. I'd call this a win for the market system.
& agree that this shouldn't be in a phone-specific forum. Your phone had nothing to do with this, for better or ill.
When you make a purchase the bank receives electronic notification and places those funds on hold and reserves them. Google will probably probably only settle one transaction and the other holds will drop off on a few days. It happens all the time.
Sent from my T-Mobile G2 using XDA App
Related
Yes it's a shame that the globalized Google decided to sell N1 in USA and GB only...available in the rest of Europe in the spring...
Really I can't understand why after cloning iPhone customization (and not only...) Google decided also to clone the commercial strategy of the earliest Iphone 2G...Soon Apple realized that there were more iphone in Europe than in USA LOL!!!
Now how to get one in Italy? Who want to buy one for me...
THX in advance!
check e-bay...many on there for sale with worldwide shipping
icon57 said:
check e-bay...many on there for sale with worldwide shipping
Click to expand...
Click to collapse
What about the activation button? Does anyone know if there is some kind of activation that binds the phone to the google account from where it is bought (or is this button only for the t-mobile phone)?
Is there anything else to consider before buying it (except the high price) from ebay and using it in Europe?
icon57 said:
check e-bay...many on there for sale with worldwide shipping
Click to expand...
Click to collapse
Thanx for your answer.
I checked ebay and it would cost about 250$ over the real price. Really too much.
no, it only binds it to your google checkout account, not your gmail account.
so you will be able to activate it where you are
It may suck but different markets get different phones at different times. I don't know how many times I have seen a really cool phone only to discover that it will never hit the shores here in the US. This time it worked out that we got the phone.
I guess it comes down to you win some you loose some.
sennister said:
It may suck but different markets get different phones at different times. I don't know how many times I have seen a really cool phone only to discover that it will never hit the shores here in the US. This time it worked out that we got the phone.
I guess it comes down to you win some you loose some.
Click to expand...
Click to collapse
Yes maybe you are right...but not considering a whole market like europe...like italy, where people go on purcheasing technology also in a bad economic period, would be an error!
Let me get one first. Then I can get into shipping out of country. I own an IT business and I have create multiple google accounts under that and perhaps get 5 for each account I make up. I want to make sure the phone can be activated etc before I start ordering phones that may not work later (screwing me and screwing others).
icon57 said:
no, it only binds it to your google checkout account, not your gmail account.
so you will be able to activate it where you are
Click to expand...
Click to collapse
That means you have to activate it with the same checkout acc that buys the phone or just that you have to activate it with an us, uk, .. account?
seraph1024 said:
Let me get one first. Then I can get into shipping out of country. I own an IT business and I have create multiple google accounts under that and perhaps get 5 for each account I make up. I want to make sure the phone can be activated etc before I start ordering phones that may not work later (screwing me and screwing others).
Click to expand...
Click to collapse
You have a PM
Eggii said:
That means you have to activate it with the same checkout acc that buys the phone or just that you have to activate it with an us, uk, .. account?
Click to expand...
Click to collapse
I'll let you know once I get the phone.
Eggii said:
That means you have to activate it with the same checkout acc that buys the phone or just that you have to activate it with an us, uk, .. account?
Click to expand...
Click to collapse
I believe 'activation' refers only to if you are just starting a new wireless plan. if you already have a SIM card, it should work right away, I think. someone please correct me if I'm wrong
icon57 said:
check e-bay...many on there for sale with worldwide shipping
Click to expand...
Click to collapse
Yeah, at the 150% price
I'm also in Italy at the moment and I have mine on the way only I don't know if my method would work for you. I'm stationed in Sicily for the time being and I used a site called shipitapo.com. Not sure if this site would work for you but I'm willing to bet there is something similar. As for the purchasing part I just went to google checkout and setup my account so all the information was already in the system, including shipping address and credit card. Then I had my brother who is in the states log into my google account and purchase it for me. He just had to click a couple of links and because everything was already setup. Now its on the way. hopefully you can find something similar. Might be able to use a US proxy to be able to log into you google account and purchase it.
@SpiersA
good idea! I should need a brother, and in usa! About shipitapo.com, it's because Google won't ship it abroad?
Well, according to the iPhone wiki there are 6.4 million iPhones (of 33 million total) in the US alone. Considering Google is an American company, and the App Marketplace had first purchasing support in the US as well, it makes sense to distribute a handset with this much probably popularity in the areas that are easier to support first. Not to mention they partnered with T-Mobile US (an existing partner) for subsidized handset sales and will likely get a huge bump in volume just from that alone.
I have to agree with the earlier comment about how often I've seen really nice phones only to have them never show up in the US (or after they've already become quite out of date). It's nice having top-tier phones start in the US first and then move out from here. A truly global launch with so many new moving parts at once (new hardware, new version of the OS that might not be fully localized yet, thousands of market apps that still don't work with the DROID, etc) would be a total nightmare and make no sense at all.
And yesss...I found how to place an order from all over the world. Just placed mine from Italy. It has been easy...I will reveal it ad soon as I get shipping confirmation!
asci said:
Yes it's a shame that the globalized Google decided to sell N1 in USA and GB only...available in the rest of Europe in the spring...
Click to expand...
Click to collapse
It wasn't actually that bad looking back eh?
well I tried to buy a Nexus one, Ive now given up, credit and debit card orders refused when there is absolutley nothing wrong with either account, they are business accounts with plenty of funding.
Talk about a tad insulting!
Why on earth dont they take paypal?
pastypacker said:
well I tried to buy a Nexus one, Ive now given up, credit and debit card orders refused when there is absolutley nothing wrong with either account, they are business accounts with plenty of funding.
Talk about a tad insulting!
Why on earth dont they take paypal?
Click to expand...
Click to collapse
Cuz it's Google... so they take Google Checkout. Have you tried non-business accounts?
pastypacker said:
well I tried to buy a Nexus one, Ive now given up, credit and debit card orders refused when there is absolutley nothing wrong with either account, they are business accounts with plenty of funding.
Talk about a tad insulting!
Why on earth dont they take paypal?
Click to expand...
Click to collapse
For a start, make sure you put the correct details in the from for the card.
Talk to your credit card company/bank and stop complaining that it's Google that are at fault. Your CC/bank company is stopping the transaction not Google.
Phone them up and talk to them. If they tell you Google is blocking it then the CC company/bank is lying to you.
Paypal isn't a bank and isn't subject to the same controls and regulations that a cc company or bank are. You also get zero protection, in law, when using paypal. Personally I'd stay well away from them.
SC
ScaredyCat said:
For a start, make sure you put the correct details in the from for the card.
Talk to your credit card company/bank and stop complaining that it's Google that are at fault. Your CC/bank company is stopping the transaction not Google.
Phone them up and talk to them. If they tell you Google is blocking it then the CC company/bank is lying to you.
Paypal isn't a bank and isn't subject to the same controls and regulations that a cc company or bank are. You also get zero protection, in law, when using paypal. Personally I'd stay well away from them.
SC
Click to expand...
Click to collapse
Exactly where in my post did I blame Google for denied transactions?
I merely stated facts, and I am also quite capable of fillling in a form or I wouldnt have been running my own business for the last 6 years!
The fact is, that it's not as simple as it should be to buy the phone, I buy goods of far greater value than a phone, and never have any problems, so why the problems buying from Google?
I thought this was a dicussion forum, just wonder how many other people have had these problems buying one?
And yes, I have talked to the bank, and its a security check that flagged up, there must be a reason that transactions are blocked and or checked for Google purchases, maybe its because its the States, most of my buying is done in europe.......
Sorry if i seem to come over a little terse, but then there isnt always too much context within written words....
I can tell you that when I bought my phone, my bank held up the transaction until I called them to let them know I was spending over $300 on a phone. You may want to do the same thing.
uansari1 said:
I can tell you that when I bought my phone, my bank held up the transaction until I called them to let them know I was spending over $300 on a phone. You may want to do the same thing.
Click to expand...
Click to collapse
Same thing happend to me, except my bank actually phoned me! Shock and awe!
SC
pastypacker said:
Exactly where in my post did I blame Google for denied transactions?
I merely stated facts, and I am also quite capable of fillling in a form or I wouldnt have been running my own business for the last 6 years!
Click to expand...
Click to collapse
So in your 6 years you've never made a typing mistake?
pastypacker said:
The fact is, that it's not as simple as it should be to buy the phone, I buy goods of far greater value than a phone, and never have any problems, so why the problems buying from Google?
Click to expand...
Click to collapse
It is simple to buy, you just have to talk to your bank. Once of the reasons is that Google don't use 3D secure which (somewhat) guarantees that the user of the card is the owner of it. CC/Banks like 3D Secure because it passes blame (liability) to the customer (see T&C's for 3D Secure/VBV signup for your card). 3D Secure/VBV is, in truth, total crap. IIRC this was born out in a recent paper from Cambridge University in the UK that did analysis and testing on it. One card company even asked for a NEW password if you got the old one wrong 3 times!
pastypacker said:
I thought this was a dicussion forum, just wonder how many other people have had these problems buying one?
Click to expand...
Click to collapse
It is but it's not a problem solely associated with buying a nexus one. It applies to all online purchasing.
pastypacker said:
And yes, I have talked to the bank, and its a security check that flagged up, there must be a reason that transactions are blocked and or checked for Google purchases, maybe its because its the States, most of my buying is done in europe.......
Click to expand...
Click to collapse
It's highly likely that this is the case. We get horrendous issues with Belgian cc/banks that insist on blocking client orders and then claiming it's us that is doing the blocking.
pastypacker said:
Sorry if i seem to come over a little terse, but then there isnt always too much context within written words....
Click to expand...
Click to collapse
Maybe I was being over sensitive on the issue, I have to deal with cc/banks lying to their customers all the time at work.
SC
pastypacker said:
well I tried to buy a Nexus one, Ive now given up, credit and debit card orders refused when there is absolutley nothing wrong with either account, they are business accounts with plenty of funding.
Talk about a tad insulting!
Why on earth dont they take paypal?
Click to expand...
Click to collapse
I don't know if it would make a difference, but you can get a debit card for your Paypal account and use it.
Stop using other's people cards. =P
Really though, my order got held up for not having a phone number in the ship to information. Googles checkout/customer service for the nexus has been pretty sub par.
And I've been running a business for 8 years.
eeee by gum chuck, finally managed to get an order sent, checked the shipping info, and they managed to get the postcode totally wrong, with half the address missing.
Phoned DHL, and they were fantastic, changed all the details and made sure they were correct, she told me that they have shed loads of phone calls reference orders from google with incorrect shipping info, even though the correct details were supplied by the customers, so all I will say if you're buying one, is to check and double check every step of the process.
Man I hope the phone is worth it when it comes, i'm sure it will be, quite looking forward to it..........
Sounds to me if it were a "Google" problem, the same bad address info problem would be apparent with FedEx shipments, but only time I've heard/read about shipping issues is regarding international DHL.
I opened up the application on my first day to check it out and then closed it. I did see the message about a trial but I figured it would just expire after 30 days. I have never even touched the application since On the latest bill I saw that they are starting to charge me 9.99 monthly. I called to cancel this and they were very helpful and removed the service and gave me credit.
I am sure a lot of people will have forgotten about this sneaky app like myself so I wanted to just give a reminder.
Note: The rep said you are only charged if you initiate the trial. All it takes is the application to be opened and conditions accepted.
reading your post saved me..I opened the app and it said 2 days remaining.I quickly canceled.Thanks alot!
haven't opened it yet thankfully. need to root and delete some bloatware this weekend
So just to clarify.... Simply opening the app activates a 30 day trial then starts charging you after? The trial isn't user initiated?
coolguy949 said:
So just to clarify.... Simply opening the app activates a 30 day trial then starts charging you after? The trial isn't user initiated?
Click to expand...
Click to collapse
This isn't exactly true. On first launch you're presented with a dialogue box with a bunch of terms that you can either accept or reject. Within those terms is a clause about accepting the fees issued by your service provider.
It's still really, really lame. The actual rates aren't mentioned at all, and the fact that it's a pay service is not prominently displayed at all. The only way you'd notice is if you were anal about reading license agreements; I happen to be, but it's easy to understand why many people are not.
bellrb19 said:
I opened up the application on my first day to check it out and then closed it. I did see the message about a trial but I figured it would just expire after 30 days. I have never even touched the application since On the latest bill I saw that they are starting to charge me 9.99 monthly. I called to cancel this and they were very helpful and removed the service and gave me credit.
I am sure a lot of people will have forgotten about this sneaky app like myself so I wanted to just give a reminder.
Note: The rep said you are only charged if you initiate the trial. All it takes is the application to be opened and conditions accepted.
Click to expand...
Click to collapse
For this reason I don't touch those free xx days until Im sure it will cancel it self.
Yep... Totally forgot about it. Damn lol
Sent from my awesome Vibrant using XDA App
Had 3 days left... Thanks!!!
Sent from my SGH-T959 using XDA App
I forgot to cancel it before I sold my HD2. It was a ***** to get them to take off. You actually have to guide the t-mo rep step by step on how to remove it.
So that's what that charge is on this months bill. I did open and use it once before removing it. Thanks for the heads up.
Sent from my SGH-T959 using XDA App
I was charged, but t mo wa nice enough to remove the 9.99
Sent from my SGH-T959 using XDA App
I think that's bullcrap they don't let you know the trial subscription is about to expire. And then just to open it you have to enable the trial what if somebody opened without you knowing
Sent from my SGH-T959 using XDA App
It's honestly not that sneaky from what I remember. When I opened the app, it makes you agree to terms. When you hit OK, another popup comes up saying you have a free 30-day trial, and afterwards you will automatically be billed monthly. To cancel, all you have to do is go into the preferences menu, under subscription, and hit cancel. There's no calling anyone to cancel. In fact I remember there was a popup each time I opened the app saying "there are X amount of days left on your free subscription"
The only complaint I have about that program is that the quality is horrendous. Kind of like watching those really old Real Player streaming videos on the web back in 1999 on your 33.6Kbps modem. Oh yeah, and there's hardly any content, much less enough to warrant spending 10 bucks every month.
It explicably tells you when you start the program that they will charge your T-Mobile bill after the 30 day trial, so other than it coming pre-installed there's really nothing shady about it. They don't hide deep inside a long Terms and Conditions agreement, they tell you staight up.
My only beef with it is that the quality is crap. Can't wait till we get Froyo so I can open ESPN3.
Satertek said:
It explicably tells you when you start the program that they will charge your T-Mobile bill after the 30 day trial, so other than it coming pre-installed there's really nothing shady about it. They don't hide deep inside a long Terms and Conditions agreement, they tell you staight up.
My only beef with it is that the quality is crap. Can't wait till we get Froyo so I can open ESPN3.
Click to expand...
Click to collapse
In that case, I just never got that far, since I read about carrier charges in the EULA and didn't accept that I didn't realize you had another chance to bail out afterward.
Saw this thread and I used mobi when I first got the phone... since then I am using a custom Rom without it so i have no way of cancelling the subscription :-(
Going to suck if I have to flash a stock Rom to do this.
Sent from my SGH-T959 using XDA App
18.4009 said:
Saw this thread and I used mobi when I first got the phone... since then I am using a custom Rom without it so i have no way of cancelling the subscription :-(
Going to suck if I have to flash a stock Rom to do this.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
Just call Tmo and they should be able to tell you whether you're subscribed and, if you are, can cancel your subscription for you.
I had deleted the MobiTV app a couple of days after buying and rooting my Vibrant and couldn't remember whether I had opened the app and activated a subscription. I tried calling Mob first and they asked me to open the app to verify whether I had subscribed.
I told them I'd deleted the app, so I couldn't open it. They responded, "But, it's impossible to delete our app!"
I said... "uh, I mean, it FCs whenever I open it so I can't get into it..." (Maybe I'm just paranoid, but I didn't want word somehow getting back to Tmo that I had rooted my phone in case I ever have to make an exchange...)
Long story short, the folks at Mobi told me to call Tmo directly, because Tmo is responsible for billing and is able to verify and cancel subscriptions. (Turned out after talking to Tmo customer care, that I was never subscribed in the first place.)
Count me in as one who thinks it was very obvious I was going to get changed.
I have used it a couple times while stuck someplace and bored, and I already burned out on web browsing and facebook. Not sure it is worth $10 a month... and damn make it work with wi-fi already (don't know if thats licensing issues or hacking/pirate paranoia).
So yesterday I got my third Atrix. This one won't send texts. Any ideas for what the problem could be? I tried it when I had 4 bars and the phone I was texting was a foot away. I tried Handcent and the stock app, both didn't work.
Oh let me clarify. They "send" on my phone, but the receiver doesn't actually receive the text.
Tennis11 said:
So yesterday I got my third Atrix. This one won't send texts. Any ideas for what the problem could be? I tried it when I had 4 bars and the phone I was texting was a foot away. I tried Handcent and the stock app, both didn't work.
Oh let me clarify. They "send" on my phone, but the receiver doesn't actually receive the text.
Click to expand...
Click to collapse
Can someone help? This is kind of a major issue and I don't really feel like dealing with AT&T now.
Sounds like it is an account issue. What's att say?
Sent from my MB860 using XDA App
I'm sure you can understand, I really just don't want to talk with them now. But I guess I'll have to.
I've had the Atrix for 3 days now, and this is my third one. Each time there was a hardware issue, and the reps tried to say it was supposed to be like that. Like my last phone, a 1x4 area on the top of the screen was unclickable. Yeah, that's really how the phone is supposed to work...
Tennis11 said:
Can someone help? This is kind of a major issue and I don't really feel like dealing with AT&T now.
Click to expand...
Click to collapse
Tennis11 said:
I'm sure you can understand, I really just don't want to talk with them now. But I guess I'll have to.
I've had the Atrix for 3 days now, and this is my third one. Each time there was a hardware issue, and the reps tried to say it was supposed to be like that. Like my last phone, a 1x4 area on the top of the screen was unclickable. Yeah, that's really how the phone is supposed to work...
Click to expand...
Click to collapse
Unfortunately, dealing with CS is a huge part of being with AT&T. When you call them just tell the first person you want to speak with the floor manager and then have that person transfer you to (actual) technical support with a note for priority on your account. Issues like this must be dealt with someone on a higher tier.
I feel like I should get some kind of reimbursement or something... first the Captivate, now this.
By the way I love my current Atrix, and I might just not even worry about the texting for awhile, and just enjoy the phone.
Tennis11 said:
I feel like I should get some kind of reimbursement or something... first the Captivate, now this.
By the way I love my current Atrix, and I might just not even worry about the texting for awhile, and just enjoy the phone.
Click to expand...
Click to collapse
You are barking up the wrong tree with reimbursements. Even if you return the phone with an issue they will charge you restocking. Unless you speak to someone at their corporate CS and have them note on your account that you are returning due to hardware issues. Never go to a brick-and-mortar unless you speak with someone on the phone to put notes on your account for any issues you are having so they won't try to feed you a line of BS
If you're coming from an iphone, the provisioning is different. May be different coming from your cappy too. Best bet is to call att cs or go into a store for that issue.
Sent from my MB860 using XDA App
live4nyy said:
You are barking up the wrong tree with reimbursements. Even if you return the phone with an issue they will charge you restocking. Unless you speak to someone at their corporate CS and have them note on your account that you are returning due to hardware issues. Never go to a brick-and-mortar unless you speak with someone on the phone to put notes on your account for any issues you are having so they won't try to feed you a line of BS
Click to expand...
Click to collapse
meh, my first phone had a laggy dialer screen and would ring for a couple seconds before giving me the option to answer. i took it in, without calling, and told them the issue i was having, that i tried a soft and hard reboot, tried taking the battery out, etc...they said okay, went to the back got a replacement and i left.
apolloms said:
meh, my first phone had a laggy dialer screen and would ring for a couple seconds before giving me the option to answer. i took it in, without calling, and told them the issue i was having, that i tried a soft and hard reboot, tried taking the battery out, etc...they said okay, went to the back got a replacement and i left.
Click to expand...
Click to collapse
Well, that's with an exchange which is different than returning it.
AND
I guess it really depends on where you go. I am lucky enough to live in a large city with multiple AT&T stores because last month I originally tried the Inspire 4G and the first one I got had a screen separation issue so I brought it to one store and the employee tried telling me that it was "common" so I drove another 10 miles and the next store replaced it no questions asked. Then a week later I decided I wanted to try the Atrix instead so I called CS and told them my first exchange was due to hardware issues and had them annotate my account specifying that and confirm that I still had "1" exchange left in my 30 day period which ended being helpful because I went to the store to do the exchange and they tried to tell me that I had already used it until I told them to check the notes on my account. After that, they apologized and I left with the Atrix. It's really hit and miss but if you call in first they'll make sure the rules are followed correctly.
I had the same problems with texting when I got my atrix. I came from an iphone 3g and I had the 200 msg package, which no longer exists but they allowed me to keep it just like the unlimited data plan, my problem was that somehow the package got removed and I had no text messaging. They added back the plan and i it started working....
Sent from my MB860 using XDA App
angelitov7 said:
I had the same problems with texting when I got my atrix. I came from an iphone 3g and I had the 200 msg package, which no longer exists but they allowed me to keep it just like the unlimited data plan, my problem was that somehow the package got removed and I had no text messaging. They added back the plan and i it started working....
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
Yup, this is actually EXACTLY what happened...
It would have been "normal" to receive some kind of notification...
I had the same issue.. turn out to be a bad 4g sim card.. they swap the sim card and then I could txt.
Is the SMSC number correct? Check by dialing *#*#4636#*#* and goign to Phone Info (click Refresh to see if it pulls the number from teh network)
[Q] Problems with checkout, error "BM-CPE-13" order declined because of high risk.
Hello, im trying to buy the Nexus 6P frost of 64gbs but when I try to make the order system declines because of high-risk..
I've tried several times but still the same.
Someone have the same issue?
Thank you.
Nope. Mine went through just fine. Were you trying to do the payment plan? It sounds like your credit report came back bad.
Sent from my LG-V410 using XDA Free mobile app
ylexot said:
Nope. Mine went through just fine. Were you trying to do the payment plan? It sounds like your credit report came back bad.
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I call the bank to verify is everything was ok and they told me that there's nothing to prevent the card for been charged, everything is ok in their systems and I have to comunicate with a Google officer to check what happends.
I dont know why this happends because I already bought an Nexus 5 long time ago with the same account, credit card, and using the same address.
Is kinda stupid you have to insist to make a purchase.
D3m0x said:
I call the bank to verify is everything was ok and they told me that there's nothing to prevent the card for been charged, everything is ok in their systems and I have to comunicate with a Google officer to check what happends.
I dont know why this happends because I already bought an Nexus 5 long time ago with the same account, credit card, and using the same address.
Is kinda stupid you have to insist to make a purchase.
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Remove the card from your wallet account and add it back again,then try ordering. That's what worked for me.
D3m0x said:
I call the bank to verify is everything was ok and they told me that there's nothing to prevent the card for been charged, everything is ok in their systems and I have to comunicate with a Google officer to check what happends.
I dont know why this happends because I already bought an Nexus 5 long time ago with the same account, credit card, and using the same address.
Is kinda stupid you have to insist to make a purchase.
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I don't think the Nexus phones are available for purchase yet in the Dominican Republic. Either Google recognizes you are on a VPN, or they see you are international trying to use a US-based card. Either way, I am happy to see Google being proactive with security.
PaisanNYC said:
I don't think the Nexus phones are available for purchase yet in the Dominican Republic. Either Google recognizes you are on a VPN, or they see you are international trying to use a US-based card. Either way, I am happy to see Google being proactive with security.
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As i said, I bought the Nexus 5 with the same account, card and country based.
Google is not being proactive with security if this "proactivity" doesn't allow you to make a purchase.
Banks already has their own security systems, so there's no reason why Google should be that kind of strict in payments options. They're losing business opportunities.
Ill figure out the way to buy it, then, Il post the solution. But I'm sure that I going to get it.
Even i ordered from outside the US and faced this issue several times. Try what i said.
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This is what I did. I live in Jamaica but have a USA account with a US bank. I used a VPN on my laptop (hotspotshield) and I ordered using that card and shipped to a freight forwarding address in the USA and my order went through ok, I think I'm one of the first orders to go through too as I noticed the nexus 6 website ended with /nexus/6 so I had /nexus/6p on auto refresh which eventually went live and I ordered immediately.
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