Related
...is the best! That is all.
Sir, I'm afraid what you just said was a lie.
arashed31 said:
Sir, I'm afraid what you just said was a lie.
Click to expand...
Click to collapse
I BIG FAT BOLD FACE LIE. he must be Sprint Employee lol
yea i must say sprint by far has the worst customer service out of all carriers and ive dealt wit them all...by far the best is tmobile without a doubt
I've had awesome customer service from sprint. I always treat purple with respect and kindness and receive the same. If ur rude to the reps then they will not want to help u. They also just recently moved my one year premier upgrade a month early for me so I could get the epic
Sent from my Epic 4G
(this isnt aimed at anyone... I re-read it and it sounds like I am trying to call people out, and I am not lol) if I went to your work at mcdonalds and was a **** about not wanting salt on my fries, would you smile and turn the other cheek and fix it? Or would you spit in my food? I will be the first to admit, if you are nice and respectful, I will bend over backwards to help you out. If you are a bag o' douche, then you can suck it. Social engineering makes the world go 'round.
When calling customer care for help on something, which one of these will work better?
"So, I love (like, enjoy, whatever) my sprint service, I have never had any issues with my account, but my phone is starting to act up. I have insurance, and know I can pay $100 thru assurion to get a new (refurbished) device. I know my upgrade isnt until november, but is it possible to move up my upgrade?"
OR
"I saw online you moved up someone elses upgrade by a month, and I demand the same thing or I will have to talk to your supervisor! I have had sprint service for 22 months and will cancel and tell everyone I know to cancel also if you dont do this. My uncle knows Dan Hesse and will make sure you get fired also."
I never have had any issues with getting my upgrades early. Got the epic for free even
ravizzle said:
I've had awesome customer service from sprint. I always treat purple with respect and kindness and receive the same. If ur rude to the reps then they will not want to help u. They also just recently moved my one year premier upgrade a month early for me so I could get the epic
Sent from my Epic 4G
Click to expand...
Click to collapse
Personally I treat all colors with respect. I am a bit partial to blue but purple deserves respect as well as the rest of the colors of the rainbow. Pardon the interruption, I had some teeth pulled today and the vico's are helping a bit too much...
I've had great customer service as well, but why in the heck is this in the dev forum????
i was hoping that no one responded to this stupid thread so it can get lost on page 2 somewhere. this has nothing to do with android development. oh well, the op got what he/she wanted......attention.
rose1 said:
i was hoping that no one responded to this stupid thread so it can get lost on page 2 somewhere. this has nothing to do with android development. oh well, the op got what he/she wanted......attention.
Click to expand...
Click to collapse
not really , I was just happy that sprint credited me for my discounts on my remaining lines, and I forgot that I was in the dev section...
raiderep said:
Personally I treat all colors with respect. I am a bit partial to blue but purple deserves respect as well as the rest of the colors of the rainbow. Pardon the interruption, I had some teeth pulled today and the vico's are helping a bit too much...
Click to expand...
Click to collapse
Omg that was hella funny. Well thats swype for ya.
Sent from my Epic 4G
How did u get the epic for free?
Sent from my SPH-D700 using the XDA mobile application powered by Tapatalk
Call vzw and tell me how you feel sprint is by far the best. That is all
Sent from my SPH-D700 using Tapatalk
I'm not quite as pleased with the customer service here as I was with vzw personally. I recently had a frustrating few days with them as I was one of the unlucky few to receive an epic with the malfunctioning capacitive buttons. Long story short they wouldn't swap me out for a new one, then I was talked down to for returning the malfunctioning device by the sales staff saying I was costing her a sale. I returned it and decided to just get another from best buy....payed a little extra but the device works great...just wish it wouldn't have been such an ordeal to get here
Sent from my SPH-D700 using XDA App
As a customer service manager for 14 years I am particularly sensitive to how I am treated by other companies. I have a unique view from both sides of the fence so I am never overly judgmental or expect the world from anyone on the other end of the phone.
That being said, I have NEVER in my entire life been treated the way that sprint treated me as a brand new customer of only 2 1/2 months.
I switched to sprint because T-mobile coverage in my area was less than acceptable. Ever since switching I have been fighting with them over promises made, bills messed up, unauthorized billing, you name it. Not once have I ever spoken with anybody from sprint that has given me the impression that they care one bit for me as a customer.
The people they hire to man their phones could really care less whether you stay with sprint or not. Not even their escalation managers want to take any time to try and solve your problem.
The reps in the official stores are no better. Just as soon as they found out that I bought my epic from a "third party store" and not an official sprint corporate store they treated me like a red headed step child. Oh, I apologize that I didn't hunt down one of the 3 official sprint stores in Utah. The damn store had ONLY large yellow sprint decals all over the windows and sign. How the hell was I suppose to know that it wasn't an "official" sprint corporate store?
I made a HUGE mistake in switching to Sprint and the next two years can't come fast enough so that I can get out of my contract now.
It's also interesting to google "worst customer service". You will find Sprint at the top of every list.
Kafluke said:
As a customer service manager for 14 years I am particularly sensitive to how I am treated by other companies. I have a unique view from both sides of the fence so I am never overly judgmental or expect the world from anyone on the other end of the phone.
That being said, I have NEVER in my entire life been treated the way that sprint treated me as a brand new customer of only 2 1/2 months.
I switched to sprint because T-mobile coverage in my area was less than acceptable. Ever since switching I have been fighting with them over promises made, bills messed up, unauthorized billing, you name it. Not once have I ever spoken with anybody from sprint that has given me the impression that they care one bit for me as a customer.
The people they hire to man their phones could really care less whether you stay with sprint or not. Not even their escalation managers want to take any time to try and solve your problem.
The reps in the official stores are no better. Just as soon as they found out that I bought my epic from a "third party store" and not an official sprint corporate store they treated me like a red headed step child. Oh, I apologize that I didn't hunt down one of the 3 official sprint stores in Utah. The damn store had ONLY large yellow sprint decals all over the windows and sign. How the hell was I suppose to know that it wasn't an "official" sprint corporate store?
I made a HUGE mistake in switching to Sprint and the next two years can't come fast enough so that I can get out of my contract now.
It's also interesting to google "worst customer service". You will find Sprint at the top of every list.
Click to expand...
Click to collapse
Ive been with them for 8 years the last 2 have shown great improvement.
In 2008 Sprint received a score of 56, AT&T, T-Mobile and Verizon all received scores above 70. Sprint received a 70 rating this year, a 14-point improvement which is pretty amazing really.
Your Google suggestion is very misleading with much of the sprint Worst CS being from prior years.
The current ratings are much better.
http://macdailynews.com/index.php/weblog/comments/26293/
Anyway Sprint CS P me off at times...so does Cox cable internet , Directv , Samsung & a few others.
That's life
Hmm, i wouldn't know whether they are the best or the worst because i really don't know. The beauty of my Sprint service is that it works well enough that i don't call customer service.
sling said:
Ive been with them for 8 years the last 2 have shown great improvement.
In 2008 Sprint received a score of 56, AT&T, T-Mobile and Verizon all received scores above 70. Sprint received a 70 rating this year, a 14-point improvement which is pretty amazing really.
Your Google suggestion is very misleading with much of the sprint Worst CS being from prior years.
The current ratings are much better.
http://macdailynews.com/index.php/weblog/comments/26293/
Anyway Sprint CS P me off at times...so does Cox cable internet , Directv , Samsung & a few others.
That's life
Click to expand...
Click to collapse
How is it misleading? The very first google result is MSN's Customer Service Hall of Shame with Sprint at the top in 2007 and jumping only three spots to number 4 from 2007 - 2010.
2007 - 1st
2008 - 3rd
2009 - 3rd
2010 - 4th
You consider 4th worst company for customer service an improvement? When they disappear from that list altogether then I'll consider it an improvement. And before you start throwing this "well they're a big company" BS my way, consider that there are very large successful companies that never make this list.
Also that link you provided only compares their customer service with other wireless carriers. The MSN list is much more comprehensive.
Kafluke said:
How is it misleading? The very first google result is MSN's Customer Service Hall of Shame with Sprint at the top in 2007 and jumping only three spots to number 4 from 2007 - 2010.
2007 - 1st
2008 - 3rd
2009 - 3rd
2010 - 4th
You consider 4th worst company for customer service an improvement? When they disappear from that list altogether then I'll consider it an improvement. And before you start throwing this "well they're a big company" BS my way, consider that there are very large successful companies that never make this list.
Also that link you provided only compares their customer service with other wireless carriers. The MSN list is much more comprehensive.
Click to expand...
Click to collapse
Apples to oranges.
Of course you want to compare wireless service to other wireless service. What are you going to do? Dump your Sprint phone and buy a toaster because Litton Toasters customer service is better?
Oh, and please provide a link. I'd like to actually read what you're reading and, as funny as it is to do, not compare phone CS to toaster CS.
Thanks.
Kafluke said:
How is it misleading? The very first google result is MSN's Customer Service Hall of Shame with Sprint at the top in 2007 and jumping only three spots to number 4 from 2007 - 2010.
2007 - 1st
2008 - 3rd
2009 - 3rd
2010 - 4th
You consider 4th worst company for customer service an improvement?
Click to expand...
Click to collapse
Ya I consider that improvement.
The 14% customer satisfaction increase in 2009 - 2010 is pretty amazing edging very close to their competition within 5%
Kafluke said:
When they disappear from that list altogether then I'll consider it an improvement. And before you start throwing this "well they're a big company" BS my way, consider that there are very large successful companies that never make this list.
Click to expand...
Click to collapse
Relax Im not making excuses for them.
I am stating that their making major improvements you disagree.
Kafluke said:
Also that link you provided only compares their customer service with other wireless carriers. The MSN list is much more comprehensive.
Click to expand...
Click to collapse
na If in the market for cell phone I would compare carrier CS ratings , Prices & my local coverage.
Those factors made my decision easy.
My Coverage is better then the others , I save about 40.00 a month and get more.
I have no need to call CS everyday....maybe twice a year if headaches come from it oh well its worth great coverage & major savings.
Does that make sense to you?
Do you think Sprint throttles service? Only for connection card or both?
Sent from your favorite carrier, black and yellow!
No. There are some towers I get 1.3mbs and others leas than 100k. I've tested this all in the same day and within an hour of each other.
I think the issue is telco related and the quality of the t1's at the site.
I wonder when they will start using more fiber to the towers.
DirtyShroomz said:
Do you think Sprint throttles service? Only for connection card or both?
Sent from your favorite carrier, black and yellow!
Click to expand...
Click to collapse
Sent from my PC36100 using XDA App
"According to Engadget, further investigation into Sprint's alleged throttling has revealed that, in actuality, the discussed feature refers to a specific enterprise setting that will be unveiled in the future. Instead of ramping down the speeds of customers that use too much data, Sprint will instead allow its enterprise customers to limit employee data usage—in theory, allowing a company to turn down one's accessibility to the mobile Internet in cases of extreme use.
While that rumor is dead and bust, it's nevertheless easy to see how many could have erroneously assumed the worst about Sprint's data plan."
http://www.pcmag.com/article2/0,2817,2364989,00.asp
DirtyShroomz said:
Do you think Sprint throttles service? Only for connection card or both?
Sent from your favorite carrier, black and yellow!
Click to expand...
Click to collapse
Between what's been said about them by reviewers and news articles, no..not at all.
Plus, with their new $10 / month for all, they would be lying to the customer by throttling.
I don't know why you posted this though because, especially lately, very few here are going to be willing to discuss facts.
They're just gonna troll with "omgz spint sux0rs"
I dont care what anyone says they've throttled me more than once. I can always tell exactly when they do it too. It's generally when i've watched a couple of movies on netflix all of a sudden my data speeds bomb for a few hours and then go back to normal. And this was in the middle of the night so I know it wasnt because of a lot of people being on the towers. It's happened to me twice.
brownhornet said:
I dont care what anyone says they've throttled me more than once. I can always tell exactly when they do it too. It's generally when i've watched a couple of movies on netflix all of a sudden my data speeds bomb for a few hours and then go back to normal. And this was in the middle of the night so I know it wasnt because of a lot of people being on the towers. It's happened to me twice.
Click to expand...
Click to collapse
Yes man, just you.
47,000,000 customers, many news places testing constantly, but when it comes to YOU they actually have a guy sitting there ready to push the "throttle" button to piss you off.
brownhornet said:
I dont care what anyone says they've throttled me more than once. I can always tell exactly when they do it too. It's generally when i've watched a couple of movies on netflix all of a sudden my data speeds bomb for a few hours and then go back to normal. And this was in the middle of the night so I know it wasnt because of a lot of people being on the towers. It's happened to me twice.
Click to expand...
Click to collapse
I used to think the same thing. I also use the Evo 4G as my Netflix conduit, and in recent months have experienced the same erratic Wimax performance that you and so many of us describe. I find speaking with Tier Two Tech Support at ClearWire a better source for 4G network conditions than Sprint. Moreover, because I am not a ClearWire customer, I may speak candidly. Two days ago, I asked specifically if Sprint/ClearWire throttled any bandwidth-intensive servers, such as Netflix. I explained that I like to put on a Netflix movie around 12:30 AM and that for the past couple of months, available bandwidth would shrink to an unusable level within a few minutes of starting the movie. He explained that Clear customers would experience throttling but as a Sprint customer, I would need to fall into the top 5% of data users AND be attempting a "Torrent-like" download when the tower's capacity was maxed out, to trigger any throttling. Any throttling would be to a customer, not a particular server. He added that Sprint takes their 4G Unlimited Data Plans very seriously.
ClearWire performs routine maintenance/upgrades to their network towers between the hours of 12:00 AM and 6:00 AM. roughly five days in a normal month. However, as we all know, the last few months have not been normal. One may expect diminished performance during these times. Sprint/ClearWire are working hard to fix the 4G network problems that no one at Sprint will admit exist.
tmwilsoniv said:
that no one at Sprint will admit exist.
Click to expand...
Click to collapse
Not true at all.
http://forum.xda-developers.com/showpost.php?p=11631898&postcount=202
http://forum.xda-developers.com/showpost.php?p=11560714&postcount=124
http://forum.xda-developers.com/showpost.php?p=11568596&postcount=144
http://forum.xda-developers.com/showpost.php?p=11585605&postcount=173
mattykinsx said:
Not true at all.
http://forum.xda-developers.com/showpost.php?p=11631898&postcount=202
http://forum.xda-developers.com/showpost.php?p=11560714&postcount=124
http://forum.xda-developers.com/showpost.php?p=11568596&postcount=144
http://forum.xda-developers.com/showpost.php?p=11585605&postcount=173
Click to expand...
Click to collapse
"Tongue in cheek,"
Look it up!
tmwilsoniv said:
"Tongue in cheek,"
Look it up!
Click to expand...
Click to collapse
Are you trying to suggest that they haven't "addressed the issue" because they haven't held some kind of press conference or something?
They've admitted to the issue and are working on it.
And if you are respectful and ask for it they will refund part of your bill accordingly.
He's saying he was being sarcastic.
Tongue-in-cheek From Wikipedia,
Tongue-in-cheek is a phrase used as a figure of speech to imply that a statement or other production is ironically intended and it should not be taken at face value.
Click to expand...
Click to collapse
Holyrolla said:
He's saying he was being sarcastic.
Click to expand...
Click to collapse
I know what it means.
Read his post, there was nothing sarcastic about his claim that "Sprint won't acknowledge the issues."
mattykinsx said:
Are you trying to suggest that they haven't "addressed the issue" because they haven't held some kind of press conference or something?
They've admitted to the issue and are working on it.
And if you are respectful and ask for it they will refund part of your bill accordingly.
Click to expand...
Click to collapse
For Christ's sake, you can't be serious!
I've been complaining to Tech support, Tier 1, 2, and supervisors since early October. The standard response has been, "We haven't received any complaints," or "Our 4G event board shows no problems," etc. "Let's trouble shoot your phone and if that doesn't work, "We'll make an appointment for you to take it to a Sprint repair center to be looked at."
Press conference? Really!!! I'd be thrilled if one person in Advanced Tech would acknowledge there's a problem.
As for courteous, I must be the most courteous person in the world. I have had 3 of my last 5 bills credited in full to my account.
To whom have they admitted to the issue? And who specifically admitted to it?
If you ask, why then am I complaining since I have been taken care of? Simply put, I don't like being lied to.
tmwilsoniv said:
For Christ's sake, you can't be serious!
I've been complaining to Tech support, Tier 1, 2, and supervisors since early October. The standard response has been, "We haven't received any complaints," or "Our 4G event board shows no problems," etc. "Let's trouble shoot your phone and if that doesn't work, "We'll make an appointment for you to take it to a Sprint repair center to be looked at."
Press conference? Really!!! I'd be thrilled if one person in Advanced Tech would acknowledge there's a problem.
As for courteous, I must be the most courteous person in the world. I have had 3 of my last 5 bills credited in full to my account.
To whom have they admitted to the issue? And who specifically admitted to it?
If you ask, why then am I complaining since I have been taken care of? Simply put, I don't like being lied to.
Click to expand...
Click to collapse
They have acknowledged network issues directly to me, and other forum members, and refunded mine and several other forum members accounts.
Refunds are an obvious admission of an issue.
I would suggest you contact [email protected] if this has been going on for an elongated period of time.
I guarantee things get done that way.
i know for a fact clearwire does.
clearwire 4g = sprint 4g.
Last-Chance said:
i know for a fact clearwire does.
clearwire 4g = sprint 4g.
Click to expand...
Click to collapse
Please provide factual evidence that Clearwire throttle's 4g and that any throttle they may do affects Sprint's 4g users.
My data dips significantly during business hours and on saturdays... quite simply, there arent eenough people in the city to clog the towers enough to justify the drastic change, let alone people using sprint data.
Just sayin.
sobis1dm said:
quite simply, there arent eenough people in the city to clog the towers enough to justify the drastic change, let alone people using sprint data.
Just sayin.
Click to expand...
Click to collapse
That's a pretty ridiculous claim.
http://www.ctia.org/advocacy/research/index.cfm/aid/10323
Sprint has around 47 million customers.
That means one in every five adults has Sprint.
If it does clog the network, that means the network is behind and something they need to work on, but there's more than enough users to do so.
mattykinsx said:
Are you trying to suggest that they haven't "addressed the issue" because they haven't held some kind of press conference or something?
They've admitted to the issue and are working on it.
And if you are respectful and ask for it they will refund part of your bill accordingly.
Click to expand...
Click to collapse
does sprint pay you to be their advocate? talk about a fanboy!
fixxxer2008 said:
does sprint pay you to be their advocate? talk about a fanboy!
Click to expand...
Click to collapse
Ya know what...I'm getting really, really tired of the name calling.
You DO realize that I just told him to contact the CEO's office right? [Annoying them and give them work]
You DO realize that I have advised plenty of people on how to get a REFUND from Sprint right?
How are ANY of those two things "advocating" Sprint?
Exactly.
Whoops on me for trying to help the guy get the issue solved.
just got this from #ATT office of the president about my complaint about HSUPA limitations
zizo79 said:
just got this from #ATT office of the president about my complaint about HSUPA limitations
Click to expand...
Click to collapse
They're just copying and pasting their official statement as responses to individual inquiries.
Has anyone asked them why the iphone gets better speeds when the test are run side by side.
I have not seen anyone get a response from at&t regarding the speeds compared to iphone. I did read that the atrix does support all the same bands iphone does plue the hspda+
live4nyy said:
They're just copying and pasting their official statement as responses to individual inquiries.
Click to expand...
Click to collapse
Yeah..more like read this and shut up and still no official statement !
Deminjeans said:
Has anyone asked them why the iphone gets better speeds when the test are run side by side.
I have not seen anyone get a response from at&t regarding the speeds compared to iphone. I did read that the atrix does support all the same bands iphone does plue the hspda+
Click to expand...
Click to collapse
That is actually what I asked them...
They don't even proof read..."when we turning this feature on, you will continue to have a world class experience"
now thats a bad copy paste job
guess that only leaves us to stage:
1. A massive phone call complain to paralyze their customer service for a few days. I believe calling 611 from our phones are free, we might even be able to paralyze/heavily load their some of their towers if the customer service queue is long enough
2. Schedule a mass return plan if they do not respond to our demands by say, this Friday? If they do not respond, we should get everyone to return their phones on the 20th, right before the 30 day period is up for those that pre-ordered. They cannot resale the returned phones as new, but we can always pick up a new one when they decide to enable HSUPA.
wow what a b.s. response from a b.s. kind of company. just ask how screwed any of the captivate people are. i am now hesitant to buy this phone.
i was doing speed tests right next to the inspire and the atrix was 50% slower than the inspire when it came to download speeds.
Claus44 said:
guess that only leaves us to stage:
1. A massive phone call complain to paralyze their customer service for a few days. I believe calling 611 from our phones are free, we might even be able to paralyze/heavily load their some of their towers if the customer service queue is long enough
2. Schedule a mass return plan if they do not respond to our demands by say, this Friday? If they do not respond, we should get everyone to return their phones on the 20th, right before the 30 day period is up for those that pre-ordered. They cannot resale the returned phones as new, but we can always pick up a new one when they decide to enable HSUPA.
Click to expand...
Click to collapse
that will actually be cool ...organizing a massive return at the same time and document it haha
Sounds like the HTC Tilt all over again..
At&t sent me a message that i HAVE to upgrade to their 2.2 is this actually important?
Sent from my CM7 HTC Aria using XDAp
AriaUSer_ said:
At&t sent me a message that i HAVE to upgrade to their 2.2 is this actually important?
Sent from my CM7 HTC Aria using XDAp
Click to expand...
Click to collapse
Perhaps the message you received today is different from the one I got. The one I got didn't say I had to flash the update, it just implied as much by emphasizing what an "important" update this is. In any event, it's all a load of crap. The update is not required (it's your device; no one can make you flash a ROM that you don't want to install), and be advised that if you do flash it you won't be able to root. In fact, you'll lose root if you have it and you won't be able to get it back. AT&T can bite me.
This is what the txt message said:
AT&T Free Msg: An important software update is available for your HTC Aria. To update to Android 2.2, connect to http://www.htc.com/us/support/aria-att/downloads/ and follow the instructions.
Click to expand...
Click to collapse
It is as Buck said, it is an optional suggestion.
Ok thanks guys I guess mines different they also said I need to install software to my phone
Sent from my CM7 HTC Aria using XDA App
I got one this afternoon.
I hate at and t
Im pretty sure we all got that same message. You dont HAVE to upgrade (or downgrade for those of us on 2.3 already ). Just delete the message and go on with your lives as usual.
AriaUSer_ said:
Ok thanks guys I guess mines different they also said I need to install software to my phone
AT&T Free Msg: An important software update is available for your HTC Aria. To update to Android 2.2, connect to http://www.htc.com/us/support/aria-att/downloads/ and follow the instructions.
This is what I received. In any event, disregard it.
Sent from my CM7 HTC Aria using XDA App
Click to expand...
Click to collapse
Sent from my Liberty using XDA App
yah, i got the same message too. DELETE
told my friends also to disregard. Damn ATT trying to take control
I looked at the message as I was heading into the bank, laughed because I was already on 2.2 (Liberated FR008) and deleted the message.
Coming to find out, it was ironic that I received the message the same day AT&T started clamping down on iPhone users for tethering, since I had to use the hotspot function on an unlimited data plan the weekend before due to a fried cable modem in the house.
Deleted message. It was also on the day that I read somewhere that AT&T is buying out T Mobile. Another bad sign...The less competitors to AT&T = Higher pricing, less stability, poorer customer service and pretty much an all around awful experience..
...coming right up!
Yeah, like everyone has said don't be fooled into this update.
A friend of mine went to att and bought an android, but they helpfully updated the device before giving it to him. He promptly asked for a virgin device and they did so.
They will sell you what you want... well mostly. Heh
"Do you mind if I turn up the AC?"
So, hypothetically, say I'm an idiot
and updated with ATT before reading this forum post about how I won't be able to root/mod. Any estimates on how long it will take before 2.2 is rooted for the Aria? I now realize a few of the very simple things HTC/ATT haven't changed that would have helped a lot in simple day to day stuff, like light sensor control (why do those damn buttons at the bottom have to be so bright at night), and removing ATT bloatware.
Amen 2 that simplemobile is the bomb 60$ unlimited an 4g ooh nice fucc tmo an at&t
OJsakila said:
Deleted message. It was also on the day that I read somewhere that AT&T is buying out T Mobile. Another bad sign...The less competitors to AT&T = Higher pricing, less stability, poorer customer service and pretty much an all around awful experience..
...coming right up!
Click to expand...
Click to collapse
sent from my simple mobile htc via tapatalk
I never understood the frustration or hate over any provider honestly.
AT&T/HTC finally coming around with their 2.2, which is great for folks who don't want to do what a lot of us do to the phone.
For the rest of us, delete/ignore the message. Nobody is forcing you to take 2.2. Situation resolved.
ATT isn't the bane of wireless communications. Fact is, no single provider out there is the end-all be-all godsend for everyone, because it's a volatile industry and everyone's wants/perceptions/experiences are different.
Many smaller networks piggyback/lease frequency/bands/bandwidth from the same towers we're all on. As such you're not going to see hellish lag or vastly deposed quality. Their network priority levels -might- change a bit, but they're not taking over the bandwidth. They were already on the same highway with us, just in a different lane.
If it's like any buyout, the inducted customers will be offered a package to stick with their grandfathered plan (if it has benefits over the company's standard plans), and will probably also keep the same limitations as before.
Example, if TMO had no service or roaming service in City A but ATT has service there, they won't get the service because of the grandfathered plan unless they go with a full ATT plan. Even though the whole time the only difference was a network flag somewhere saying that this person's account isn't authorized to use the tower in that city.
That's really what a lot of it boils down to most of the time.
SimpleMobile might work for someone, VZN might work for another.. etc.
Customer Service is always going to vary no matter what, that's based on expectations/experience. If you like the outcome you love the service, if not they suck. So take that out of the equation. Most of the big boys have similar plans right now, and have been playing the technology game.
Until someone decides to suddenly get fruity with plan prices or has some epic technology gamepiece to play.. it's going to remain mostly the same across the board.
We're all simply dollars and cents. We're a number in a database which is then multiplied by how much they pull from us annually, so they can forecast their own income. We pissed someone off, boo hoo, we have a few million other customers.
I'm not PRO ATT either. I help friends find what works for them. I give them advice based on what their needs/wants are. I used to be Bell South, then it went Cingular, now it's AT&T--and I've kept my original plan from day one because it's better than what any other provider has right now. Last I checked, 2 years ago, I'm one of two people in the entire ATT network with that particular plan. It works for me.
Good hunting to everyone out there, and enjoy the technoloigy.
I have been a long term customer of att and have for the most part been happy. However, it is frustrating that they charge for every feature versus other carriers who give it for free or cheaper.
I think for the most part there are good reasons why people bash the company. Maybe they should switch carriers if it bothers them enough, I'm not sure. However, my minor compliants do not warrant a switch.
Btw, a phone is now more than a voice communication device and to put artificial restrictions in software in my mind is absurd.
I'm happy for you that you have a great plan, but as you know the curent plans are poor in comparison. People are allowed to complain. Let them.
"Do you mind if I turn up the AC?"
OJsakila said:
Deleted message. It was also on the day that I read somewhere that AT&T is buying out T Mobile. Another bad sign...The less competitors to AT&T = Higher pricing, less stability, poorer customer service and pretty much an all around awful experience..
...coming right up!
Click to expand...
Click to collapse
Doesn't this mean we get better signal ?
vicmora5 said:
Doesn't this mean we get better signal ?
Click to expand...
Click to collapse
No. They use/share/pay for the same towers.
actually, as a tmobile customer you might have more access or something but, honestly, I really dont know..lol
TheFurnace said:
I have been a long term customer of att and have for the most part been happy. However, it is frustrating that they charge for every feature versus other carriers who give it for free or cheaper.
Click to expand...
Click to collapse
I haven't compared their plans since summer, and at that point I'd compared their plans with VZN and Sprint, for someone else. At that time all 3 companies had the exact same plan offerings down to the feature and penny. Only difference was how each one billed data.
For this person, data wasn't an issue anyhow because they wanted a "regular" phone. So it came down to what phone they wanted, and they went VZN because ATT's regular phone selection blows whale chunks.
We didn't look at other smaller or competing providers because they didn't offer the same overall coverage as the big 3 did.
So what I'm saying is, I dunno what's out there now, but it seems the big 3 have similar plans as each other every time I look. Smaller competitors may have better options/plans/all-inclusive-stuff but again, you have to make sure it works for you.
And bear in mind one reason TMO scuttled the ship is because they were losing income fast.
TheFurnace said:
I think for the most part there are good reasons why people bash the company. Maybe they should switch carriers if it bothers them enough, I'm not sure. However, my minor compliants do not warrant a switch.
Click to expand...
Click to collapse
Totally agree! "your mileage may vary", everyone's experience will be different. SprintPCS pissed me off years ago, one reason I was glad to drop them. They were undergoing heavy technical issues with their towers in our area, but because of how they had the phone programmed, even though it could roam digitally it didn't--they set it up to use their service only if we were near their signal.
Couldn't even dial 911 at one point, and I showed this to the techs. They tried with their phones.. same thing. The white-washed faces and lack of response said it all.
Prior to their working on the towers I dropped calls more frequently than I took steps walking. One time when I dropped my phone, the antenna broke off and part of the PCB was actually damaged--and it got a better signal.
TheFurnace said:
Btw, a phone is now more than a voice communication device and to put artificial restrictions in software in my mind is absurd.
Click to expand...
Click to collapse
Totally agree! They've got their reasons though. They're there to stay in business, we're here to make use of their service. It's a matter of keeping each-other happy.
TheFurnace said:
I'm happy for you that you have a great plan, but as you know the curent plans are poor in comparison. People are allowed to complain. Let them.
Click to expand...
Click to collapse
I didn't mean to come off as a jerk and hope nobody took it as such. I'm a huge supporter of getting your complaints out there and letting people know how your experience went.
I just hate it when I see endless complaints and it seems like none of it is fruitful. If you complain, that's good! Just try and make it count. Do more than complain, explain your situation so others can make informed decisions about which carrier to go to. Things like "XYZ Carrier SUCKS they should burn to the ground!" doesn't help anyone.
Not saying anyone here has done that! I just saw a stream of "random hate for various reasons" starting to come out, like I do everywhere, and wanted to encourage folks to try and make it count. And to understand how things operate a little bit better.
Happy hacking everyone
vesperwillow said:
I haven't compared their plans since summer, and at that point I'd compared their plans with VZN and Sprint, for someone else. At that time all 3 companies had the exact same plan offerings down to the feature and penny. Only difference was how each one billed data.
For this person, data wasn't an issue anyhow because they wanted a "regular" phone. So it came down to what phone they wanted, and they went VZN because ATT's regular phone selection blows whale chunks.
We didn't look at other smaller or competing providers because they didn't offer the same overall coverage as the big 3 did.
So what I'm saying is, I dunno what's out there now, but it seems the big 3 have similar plans as each other every time I look. Smaller competitors may have better options/plans/all-inclusive-stuff but again, you have to make sure it works for you.
And bear in mind one reason TMO scuttled the ship is because they were losing income fast.
Totally agree! "your mileage may vary", everyone's experience will be different. SprintPCS pissed me off years ago, one reason I was glad to drop them. They were undergoing heavy technical issues with their towers in our area, but because of how they had the phone programmed, even though it could roam digitally it didn't--they set it up to use their service only if we were near their signal.
Couldn't even dial 911 at one point, and I showed this to the techs. They tried with their phones.. same thing. The white-washed faces and lack of response said it all.
Prior to their working on the towers I dropped calls more frequently than I took steps walking. One time when I dropped my phone, the antenna broke off and part of the PCB was actually damaged--and it got a better signal.
Totally agree! They've got their reasons though. They're there to stay in business, we're here to make use of their service. It's a matter of keeping each-other happy.
I didn't mean to come off as a jerk and hope nobody took it as such. I'm a huge supporter of getting your complaints out there and letting people know how your experience went.
I just hate it when I see endless complaints and it seems like none of it is fruitful. If you complain, that's good! Just try and make it count. Do more than complain, explain your situation so others can make informed decisions about which carrier to go to. Things like "XYZ Carrier SUCKS they should burn to the ground!" doesn't help anyone.
Not saying anyone here has done that! I just saw a stream of "random hate for various reasons" starting to come out, like I do everywhere, and wanted to encourage folks to try and make it count. And to understand how things operate a little bit better.
Happy hacking everyone
Click to expand...
Click to collapse
Ah, then we definitely agree. Thanks for clarifying your point. I understand completely. Cheers!
"Do you mind if I turn up the AC?"
Has anyone been caught / harassed by atnt for tethering or portable hotspot? I very rarely use these but have recently heard of them cracking down.
Sent from my Liberty using XDA App
Sprint support is NOT terrible. I know that as humans, our minds tend to remember negative experiences for much longer than positive ones, and I know that people don't come to XDA to share when things are working, but I just had a wonderful session with a tech. I don't remember his name, but I do remember the amount of dedication he put forward for this problem. After having issues with receiving text messages for whoever knows how long, we speculated since I installed Google Voice and then uninstalled it, then not being able to send texts, I Odin'ed back to good old EC05 while re-partitioning and clearing my EFS. I don't know if it was this that broke things, doubt it, but then I tried to make a voice call for the first time in a few days. It failed with an error number 16 and then some switch number. I tried calling the phone and it told my that the Google Voice subscriber (who is me) was unavailable. After thinking 'WTF HAVE I DONE TO THIS!!!!!' for a few minutes I Google'd error 16. It involves fraud, ESN cloning, and running S-OFF (to root) on HTC EVOs. Normally they all got fixed by calling Sprint. I called and the rep removed GV completely from the account. That didn't work. After an hour of resets, refreshes, and trials, he created an E-ticket for me to get a replacement. During this time I had been Googleing the error 16 more. It said something about a CHLS reset. I'm not a rep but I mentioned that we should try it. He said that it had been done earlier but he was eager to try it again. At this point, if I had been handling the call, I would probably be pissed. The called wants me to try something I did half an hour ago. But nope, this rep was perfectly fine with my suggestion. This time it worked and I had all connections restored. I thanked him graciously and asked if, now that we were done, I could ask about the switch to LTE. He told me that he didn't have official information but he would tell me what he had heard/knew. He said that from what he knows that LTE and WiMax will coexist together, perhaps with dual band devices. We laughed at the battery usage of that but he did tell me that Sprint is looking to compete with Verizon for LTE coverage. That's exciting news for me, whether or not it is accurate. Verizon is getting LTE in Delaware, I know there is some 15 miles away from me, and that would be great.
TL;DR for this post: Sprint support is helpful and we only hear about negative experiences. I'm not saying that all calls end well, but we need to remember that every rep is different. There are people who are just doing their job, and there are people who do their job well. From my experience, the latter is much more common.
No they really do suck! All the way up to Executive services...they have locked down the ability to give any benefits to unsatisfied customers and they will straight up lie to cover their asses. They don't give a crap about the customer anymore. I have talked to a few that were nice however they were incompetent, so you can't have it both ways.
though the few support situations i've been in involve a sprint store, although they were kinda uninformed and just kept to the script and ended up being non-helpful both times, i won't say it was a good or bad experience. I'm glad to see someone giving them there props when their do to receive them.
kennyglass123 said:
No they really do suck! All the way up to Executive services...they have locked down the ability to give any benefits to unsatisfied customers and they will straight up lie to cover their asses. They don't give a crap about the customer anymore. I have talked to a few that were nice however they were incompetent, so you can't have it both ways.
Click to expand...
Click to collapse
wow Kenny, surely you don't lump all of us techs into that. I believe myself to be very competent, and I am certainly honest and straightforward.
And the "ability to give any benefits to unsatisfied customers" is pretty ridiculous as it generally sets unreasonable expectations for customers, especially those who then act as if courtesies and favors are expected to be given all the time.
Plus it's just good penny pinching. What do you expect from a company about to spend 10+ billion in the next year and half.
Sent from my SPH-D700 using xda premium
I had a similiar problem awhile back but mine was with not being able to make calls while out of my home area in certain areas was kinda weird but I had 3g and 4g though. Long story short there was a special network reset on sprints end that fixed it for me and maybe it was a chls. This did also occur to me after efs clear.
Sent from my SPH-D700 using xda premium
Okay, yeah, the store people suck. I've never had to call more than once for anything though, whether it was a replacement or even sorting out connection issues. All of the stores I've been in were rude. Ones in NY last time I was there blew me off with a 'hey yo sorry bro but we're busy here and you'll have to leave the phone with us for 4 hours but i dont think you want to do that'. The local store laughed at my mothers call dropping and said that if she can make and receive calls they don't need to help. I guess 5 second connections count as calls. Anyway, maybe I've been lucky! I had issues with Sprint TV and got a discount on my bill because it wasn't at all what I wanted.
Every time i had to call tech support i had a extremely nice and helpful person on the other end they even offered to throw me some credit to my account when my first epic had problems right out of the box and another time with my towers in my area were down for 24 hrs they credited 20 to my account the only bad experience i had was when i went inot the sprint store the on-site tech had absolutely no effin clue how to fix gps on my phone i was trying to calibrate it but it wouldnt lock (first epic right out of the box) he just had no clue about anything and when i showed him some stuff on the epic i got "oh i didnt know it did that" or "ill have to remember that for future troubleshooting" seriously they should really check these guys out before they hire them dude didnt know anything about Android and he was the lead android tech lol
Nvmd 10 char
The people on the other end of the phone are people to, occasionally it can be hard to remember that when they know less than you do...after all, they supposedly do this for a living day in and day out.
The last time I called Sprint it was to add a Canadian calling plan and to ask what the roaming data rate was while in Canada. Both of these items required an inordinate number of transfers and when transferred the person on the other end of the line was clearly baffled as to why I would have been transferred to them. Both items seemed to be a rather simple request as far as I was concerned considering they were very happy to charge me for these services. I would have been happy to use the Internet to do this but the option was grayed out when I logged into my account and the data rate was posted in 5 different sections of the web site at 5 different amounts.
My Sprint cellular service is good in STL and the price (including discount) is marvelous but boy-oh-boy I don't know how these guys keep the lights on.
-sigh-...I suppose it is depressing how little my colleagues know.
Sent from my SPH-D700 using xda premium
Geez, if I had known this would create such a controversy I never would have said anything. I never said that corporate Sprint decisions were good, I never said that I wouldn't like more power to be given to the reps, I only said that we should appreciate those who actually have the capability and training to help out those of us who need it. I know that not everybody is helpful. I also know that if this is how we act on by far one of the nicest XDA sub-forums that exists right now, imagine what these reps must be exposed to every day. If they are less than satisfactory, I wonder how they got that way. It couldn't be years of no appreciation, could it? I never meant to deny the trouble people have had with the support system, but bring some positive to the highly hostile attitude towards Sprint employees. The ones who take the flak aren't the ones who are causing problems. /rant
squshy 7 said:
wow Kenny, surely you don't lump all of us techs into that. I believe myself to be very competent, and I am certainly honest and straightforward.
And the "ability to give any benefits to unsatisfied customers" is pretty ridiculous as it generally sets unreasonable expectations for customers, especially those who then act as if courtesies and favors are expected to be given all the time.
Plus it's just good penny pinching. What do you expect from a company about to spend 10+ billion in the next year and half.
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
No Squishy, definitely present company accepted. And up until a year ago everything was rosy with me an Sprint but something happened in corporate that turned the whole picture sour. Customer service was no longer first. Reps that actually wanted to help said their hands were tied. When I lost a $2000 job that I would have made in 1 days work because of an Airave upgrade Sprint denied it all the way up to Hesse's office. The Airave tech said an update had just went through and caused all calls in my home to go directly to voicemail. After resetting the Airave it was working again. I compained and asked for a simple courtesy to get an early upgrade or just move the date, or just get one more yearly update that they took away, I was told by Executive services that there is no record of an Airave update and my phone lost sync with the tower. After explainging that I had no problem outside of airave range they still stuck to their lie as to prevent a lawsuit on the loss of income. That is a bunch of assh&les to me.
It must be mind numbing to park yourself in that Confederacy of Dunces day in and day out. On the flip side I bet dealing with the public likely makes you want to kill yourself some days.
I'm not even asking that the guy on the end of the phone know anything really....I always assumed, based on how many times I get put on hold, that all a CSR needs is enough time and cerebral ability to type my question into the computer and read me back the answer. It's when this process breaks down that I get pissy.
In all fairness to Sprint it's as bad (or good) as any other consumer tech company I deal with regularly. Obviously not all Sprint CSRs are bad apples but why-oh-why does Sprint's ratio of spoiled fruit seem so high?
RyleyinSTL said:
The people on the other end of the phone are people to, occasionally it can be hard to remember that when they know less than you do...after all, they supposedly do this for a living day in and day out.
The last time I called Sprint it was to add a Canadian calling plan and to ask what the roaming data rate was while in Canada. Both of these items required an inordinate number of transfers and when transferred the person on the other end of the line was clearly baffled as to why I would have been transferred to them. Both items seemed to be a rather simple request as far as I was concerned considering they were very happy to charge me for these services. I would have been happy to use the Internet to do this but the option was grayed out when I logged into my account and the data rate was posted in 5 different sections of the web site at 5 different amounts.
My Sprint cellular service is good in STL and the price (including discount) is marvelous but boy-oh-boy I don't know how these guys keep the lights on.
Click to expand...
Click to collapse
Lol att cell does the same thing when you want to add foreign service plans and are baffled to lol. Att internet customer support are a bunch of retards they don't even know what services they sell. You have to call 5x in order to get the service you already knew you were available to get. All the corporations are just ridiculous. Its not just one its ALL OF THEM.........
Sent from my SPH-D700 using xda premium
My question is, if we know so much more about these devices than the people they are paying to troubleshoot the devices when we have a problem...why the hell aren't WE the one's working at Sprint??
Well, to answer my own question I guess, I see how ruffled feathers get when a noob wanders in asking dumb questions, how many here would volunteer to deal with nothing but noobs all day long?
Well, to answer my second question- I suppose it is easier dealing with noob 'problems' than tracking down a bug in a kernel or a glitch in a ROM UI, but these are fun activities for most self-taught programmers, as opposed to dealing with someone wondering why their phone 'won't work' (however vague that claim is!) probably drives you up a wall..still, if it paid well..where can I sign up? I need a job...lol
My experience with Sprint CustServ so far has been mixed- mostly because if you can't show someone how your phone is misbehaving, and they aren't smart enough to understand what you are describing- troubleshooting is impeded to say the least. On the whole though, the Epic was more trouble than the reps. I'm on my fourth one..
Tomcat5 said:
Geez, if I had known this would create such a controversy I never would have said anything. I never said that corporate Sprint decisions were good, I never said that I wouldn't like more power to be given to the reps, I only said that we should appreciate those who actually have the capability and training to help out those of us who need it. I know that not everybody is helpful. I also know that if this is how we act on by far one of the nicest XDA sub-forums that exists right now, imagine what these reps must be exposed to every day. If they are less than satisfactory, I wonder how they got that way. It couldn't be years of no appreciation, could it? I never meant to deny the trouble people have had with the support system, but bring some positive to the highly hostile attitude towards Sprint employees. The ones who take the flak aren't the ones who are causing problems. /rant
Click to expand...
Click to collapse
Honestly, most of us don't care about your pleasant experience at sprint. The fact remains, the service is mediocre at best and the data is slower than my dead grandmother. Post something most can relate to in the future. Mmmk?
Sent from my C9AN0GEN-MOd EpicOG
b16flybye said:
Honestly, most of us don't care about your pleasant experience at sprint. The fact remains, the service is mediocre at best and the data is slower than my dead grandmother. Post something most can relate to in the future. Mmmk?
Sent from my C9AN0GEN-MOd EpicOG
Click to expand...
Click to collapse
Cool story bro you should tell it agan...
I can't relate to your "mediocre" experience at Sprint. Next time post something I can relate to yeah?
I have to say I have had nothing but good experiences with Sprint Customer Support. (crosses fingers)
A bill issue was resolved fast and easily, and a couple issues with my phones were resolved in a way I was satisfied with.
Given my interactions with Comcast, Verizon, and several other IT companies, I have to give Sprint props, as they were better then all the others, as least in my experience.
As someone that deals with IT calls from irate customers quite often, I feel that a lot of the interactions issue are as much an issue with the customer, as it is with Sprint.
As always... YMMV
DCRocks said:
As always... YMMV
Click to expand...
Click to collapse
FTW. Sometimes I get so mad at them that I want to cancel my service immediately. Other times, they're the greatest thing since sliced bread.
Had to go into the store, waited something like 45 minutes for an associate to help get my kids phone changed over. He was very polite and apologetic... then I've had chats where they promised the unwanted service that kept coming back....took three bill cycles to resolve....
Mostly I've had good experiences with them. But I'm low maintenance....
ive got 2 great corp. stores near me. most of the techs and front end people are rooted. i go in there and we talk about rooting, samsung and bada, apple hatred, all that good stuff. mostly nothing but good experiences here. if any one here is having trouble with sprint, try this number. no hold times, a live english speaking person, and typically, they are somewhat experienced.
877-775-4886
account services aka retentions, but they are still more than willing to help.