Database Users

Tmobile Credit

Might be inappropriate in this forum, if so I apologize. But if you are posting to 'Samsung Vibrant General', then you have Tmobile...
I called TMO again asking for any update regarding the GPS bug, they gave me the same old script.
I asked if there was anything they could do to credit or compensate my account for the lack of functionality.
I was put on hold for 1 minute and then was given a $20 statement credit.
Maybe if they have to dish out plenty of those, they'll also get on Samsung's back harder.
Good Luck.

bugging tmob and asking for credits does nothing to help with fixing the gps problem, especially since they have pretty much nothing to do with the issue. if you don't like the phone or can't live without gps, return it until it's fixed.

What lack of functionality? GPS?

funeralthirst said:
bugging tmob and asking for credits does nothing to help with fixing the gps problem, especially since they have pretty much nothing to do with the issue. if you don't like the phone or can't live without gps, return it until it's fixed.
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and if you don't want $20 credit on your bill, don't call Tmobile

They notate this stuff on your account so I hope you use your freebies wisely. People getting credits in other threads won't have much leeway when they're asking for a 1 year upgrade or anything else. It really does nothing. Complaining does more than asking for a bill credit.

Minker17 said:
What lack of functionality? GPS?
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Sorry, yes, GPS

blink55184 said:
and if you don't want $20 credit on your bill, don't call Tmobile
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i won't call tmob about this, this is a samsung problem. i don't see why you feel entitled to a $20 credit from a company who isn't providing the service that isn't working.
if your blu ray player stops working do you call your cable company and ask for a credit to your bill?

funeralthirst said:
i won't call tmob about this, this is a samsung problem. i don't see why you feel entitled to a $20 credit from a company who isn't providing the service that isn't working.
if your blu ray player stops working do you call your cable company and ask for a credit to your bill?
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Nope, but if the cable box they gave me made by samsung didnt work right, I would.
Anyways, thought some others might like to try.
I'm off to see how funny MyTracks tracks my jog!

blink55184 said:
Nope, but if the cable box they gave me made by samsung didnt work right, I would.
Anyways, thought some others might like to try.
I'm off to see how funny MyTracks tracks my jog!
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that's different, your phone works fine for the services tmob provides.
again, this is a samsung problem, not tmobile.

funeralthirst said:
...this is a samsung problem, not tmobile...
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On a phone released by t-mobile ... money is money i don't care who is at fault the fact is t-mobile can get you something for your trouble now. I did this as well over a week ago. Nice move
If you don't think this is such a bright idea because its Samsungs problem well I guess you don't like free money off your bill; who cares where the blame is if either of them are giving something for the troubles I suggest we do it.
Anyone get somewhere with Samsung? I highly doubt it but would love to know if they are offering anything up for the GPS issue.

funeralthirst said:
that's different, your phone works fine for the services tmob provides.
again, this is a samsung problem, not tmobile.
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dam nice Avatar I have JTHM scared into my flesh right shoulder. Comic #4 story 3 I think.
Anyways JTHM ROCKS thought I would though you one

ZombieDude00 said:
On a phone released by t-mobile ... money is money i don't care who is at fault the fact is t-mobile can get you something for your trouble now. I did this as well over a week ago. Nice move
If you don't think this is such a bright idea because its Samsungs problem well I guess you don't like free money off your bill; who cares where the blame is if either of them are giving something for the troubles I suggest we do it.
Anyone get somewhere with Samsung? I highly doubt it but would love to know if they are offering anything up for the GPS issue.
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what makes you think this is free money? for every credit tmob gives for an invalid reason (like gps not working on a phone that tmobile doesn't make), that delays things like hspa+ expansion, getting more and better phones available, etc. not to mention the fact that a bunch of people calling and asking for this credit is going to make a lot of customer care reps miserable, at least that was my experience when i worked customer care for tmob years ago.
if you are so unhappy with the phone, return it. but as far as tmob goes, you are receiving all the services you are paying them for with this phone.

ZombieDude00 said:
dam nice Avatar I have JTHM scared into my flesh right shoulder. Comic #4 story 3 I think.
Anyways JTHM ROCKS thought I would though you one
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lol. nice. likewise, the big lebowski is a great movie.
and don't get me wrong, the gps is a frustrating problem. but this just isn't the way to get things fixed.

funeralthirst said:
lol. nice. likewise, the big lebowski is a great movie.
and don't get me wrong, the gps is a frustrating problem. but this just isn't the way to get things fixed.
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I'm happy with my phone and personally I never use the GPS for anything hense why i don't really care.
Here is my point and i will shut up. We have these phones there is a "problem" and t-mobile can give you "something" for your troubles. i suggest you take it. Tmobo reps are there to serve I don't care if I bug them its there job. Its not like the CS reps are the developers for Samsung when we aren't calling. Plus this doesn't hinder the development in fact its the opposite they actually will press Samsung in the future for a better product as well as increase there testing of said product.
At least in theory.
my two cents
JTHM for life

so i take it when you get your credit card bills, you ask the post office to pay part of it since the mail did not make you happy and they delivered it?
or when you buy clothing that tears up early or has some bad material etc, do you go to the store and ask for money.
you either take it back or you keep it, outside of that there is nothing else they will do. If you bug tmobo reps over something they or tmobile has control over that is one thing. Do you thing tmo just said, "hey samsung, release a defective item, we dont care".
and when you say tmobile can give you "something", thats really liberal, they didnt say, for your troubles take this, you said "for my troubles i want this". big difference

ZombieDude00 said:
I'm happy with my phone and personally I never use the GPS for anything hense why i don't really care.
Here is my point and i will shut up. We have these phones there is a "problem" and t-mobile can give you "something" for your troubles. i suggest you take it. Tmobo reps are there to serve I don't care if I bug them its there job. Its not like the CS reps are the developers for Samsung when we aren't calling. Plus this doesn't hinder the development in fact its the opposite they actually will press Samsung in the future for a better product as well as increase there testing of said product.
At least in theory.
my two cents
JTHM for life
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I'm not coming back to this topic again and I know the person I quoted isn't coming back either, but I just had to say this.
Look at what is in bold in the quote. T-Mobile isn't giving us "something" for our troubles. You, or the OP(whomever it is), is "asking" for credit. If T-Mobile offered me free credit, then hell yeah I'll take it, but I'm not going to ask for credit unless it's appropriate. For example, the stupid salesman at the T-Mo store didn't charge me $249 for the phone like they were suppose to, so I had to ask for a $15 credit, which I deserve since they promised me a full upgrade price.
If I was having issues with the phone, I would just return it for a refund and then rebuy it when it's fixed or a better phone comes out.
That's it, bye.

true i agree on that money is money
i have had any problems with GPS so far, but i had also did the fixes that was available, so far it works great, but money is money and if their is a way i can get something off my bill from my service provider whether its there fault or not i will do that.

funeralthirst said:
what makes you think this is free money? for every credit tmob gives for an invalid reason (like gps not working on a phone that tmobile doesn't make), that delays things like hspa+ expansion, getting more and better phones available, etc. not to mention the fact that a bunch of people calling and asking for this credit is going to make a lot of customer care reps miserable, at least that was my experience when i worked customer care for tmob years ago.
if you are so unhappy with the phone, return it. but as far as tmob goes, you are receiving all the services you are paying them for with this phone.
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you're right and you're wrong and heres why... Cell service carriers are ultimately responsible for the phones used on their network since they are the ones who limit our choices of models in the first place. If Tmo didnt require its users to choose from a list of cell phones they authorize then I wouldnt hold them accountable for them, but since they do i expect them to have fully researched and tested all models that they impress upon us to buy. If I could buy my phone directly from the manufacturer and choose my service provider from there then I would only hold the manufacturer responsible. I understand the difficulty GSM CDMA TDMA and varying network bands but this is the situation the carriers have gotten themselves into due to competing strategies. If t mobile is willing to issue these credits to then i can only assume that they understand this as well. and since applications like google maps latitude navigation and telenav all require GPS and a data connection to send back and forth i would have to disagree with you again that i am in fact not receiving all the services i am paying them for with this phone. each of these are bundled in the 95% functional phone that t mobile sold me and each of these are why i pay $30 every month to tmo for my data plan

In all Honesty O have been with TMO for 8 years and they have always been fair with me. the last thing they did for me which they were in noway responsible or have to do, was to help me with the HD2. I was trying to get this phone from Walmart for 50, because that was a walmart sell. After 2 days walmart totally screwed up my account and wouldn't sell me the phone. TMO straightened everything out and sent me the HD2 for $50.
Now if you feel that TMO is at fault for the GPS sure call them and get the $20
But have you tried getting into the GPS menu and enabling Skyhook? This works fantastically
*#*#1472365#*#*
Application Settings
Use Skyhook = ON
Back out of the menu
As for getting a credit from the cable company for the faulty box I can guarantee you that if it was a problem from the manufacturer with every box they wouldn't credit you, but wait for a firmware update.
IMO TMO should do the same. this is a samsung problem since other phones have no problems with GPS on TMO's Network

Why doesn't T-mobile ever step up.....

On things like this to offer their customers.......WTF???
http://phandroid.com/2010/09/03/sprint-to-get-the-samsung-galaxy-tab-this-november/
Even if Sprint does NOT get it why doesn't Tmo say "hey we'll take it!!"

When it comes to agreements between 2 or more business goliaths, I don't think its as simple as we'll take it. Lots of legal matters to get sorted out. Just look at all the drama it took to get the iPhone on AT&T to start with. They battled over details for awhile and still had issues after the release. Don't even wanna go into foreget tablets. Can we at least get a good list of smartphones on T-Mobile? One great phone and one very respectable phone (see Vibrant then MyTouch Slide) does not make for good choices when time to upgrade.

I was extremely excited about this Galaxy Tab, but in reality, the price is kind of a dealbreaker, and as far as I can tell, there is no wi-fi only version. I am not paying for another device on the network.
But as far as why T-mobile doesn't step up: it is just like mmalott says. Contracts have so many intricacies, so many things that have to get ironed out.
But for what it's worth, you don't know that they won't make it available for T-mobile yet. Maybe Samsung will go to all 4 carriers with it, you never know. We'll have to wait and see.

gthmcty1 said:
On things like this to offer their customers.......WTF???
http://phandroid.com/2010/09/03/sprint-to-get-the-samsung-galaxy-tab-this-november/
Even if Sprint does NOT get it why doesn't Tmo say "hey we'll take it!!"
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I guess the G2 doesn't count? WTF is your problem? If you love Sprint so much cancel your contract and go with them.

The price is way to high for what is. For that price I can get a small fully functioning laptop that folds into a touch tablet.
Sent from my SGH-T959 using Tapatalk cause the XDA app sucks

I'm happy that T-Mo is not trying to get all these first-gen experimental devices but focusing on the few solid and core devices along with providing great services.
This is what a normal consumer really needs.

MilkPudding said:
I'm happy that T-Mo is not trying to get all these first-gen experimental devices but focusing on the few solid and core devices along with providing great services.
This is what a normal consumer really needs.
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So true...

mmalott said:
When it comes to agreements between 2 or more business goliaths, I don't think its as simple as we'll take it. Lots of legal matters to get sorted out. Just look at all the drama it took to get the iPhone on AT&T to start with. They battled over details for awhile and still had issues after the release. Don't even wanna go into foreget tablets. Can we at least get a good list of smartphones on T-Mobile? One great phone and one very respectable phone (see Vibrant then MyTouch Slide) does not make for good choices when time to upgrade.
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that. plus there's the fcc approvals needed for each band/network it supports.

I've seen websites saying Verizon is getting it to, it's not unlikely that they are just releasing on all the carriers like they have with the Galaxy S series. They aren't even out of here yet are they? Didn't this happen before with the Galaxy S series, one company said we are getting it then the others followed?

heygrl said:
I guess the G2 doesn't count? WTF is your problem? If you love Sprint so much cancel your contract and go with them.
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My man/girl where on earth did you get the notion that I was Sprint fan? I have been with Tmo for 7+ years and would not even think about switching services!!! My original point being is why doesn't Tmo "make a play" for things such as the Tablet or even a good , better, best smartphone, even if we do not get them?
Granted given the response by "mmalot" looking at it that way I completely see why Tmo has taken the path it has.
I am happy with Tmo no doubt but I just wish their aggressiveness would equate to a better selection of phone choices, granted the Vibrant which I love is no slouch even with it shortcomings is still a great phone in its own rights.
Regarding a phone such as the G2 which has not come out yet I am sure it will be a worthy opponent I am NOT bashing Tmo I am suggesting that they become slightly more aggressive.
Make sure you have a valid point or even comprehend the statement that is in front of you before you go "bumping your gums" and comment such as you have done.
And in closing I do not have a problem with Tmo as I stated have been a loyal customer for 7+ years (when they were voicestream wireless)and will remain a customer but I like everyone else am entitled to their opinion and I will exercise it at will "heygrl", so please do not try and come at me like I am coming from left field, it was a "freedom of speech" moment.

I do know that a lot of the times the carriers have to bid on the phones/devices that they get. Depending on the manufacturer/device. Would you rather have a g2, mytouch hd, and possibly 2-3 other big devices by the end of the year, or would you rather have a galaxy S that is a little bit larger, without the Super amoled? Do remember that T-Mobile is dropping a ton of funds on rocking out the HSPA+ across the country super fast, and they're the 4th largest carrier. They have to choose a lot more carefully about where to invest then the others.

If someone has a vibrant now, the g2 wil be irrelevant by the time they have to upgrade again. Should not be releasing phones so fast, imo.
Also I may etf my contact and move off android because the fragmentation and slow updates/buggy devices are unbearable.
Almost regret not staying on at&t and getting am iphone. This is ridiculous.
Sent from my SGH-T959 using XDA App

L8ter n8ter
Sent from my SGH-T959 using XDA App

Actually it's: l8er n8er, but nice try at being witty without actually responding to the content in my post. These forums seem ripe with trolls.
Sent from my SGH-T959 using XDA App

AT&T doesn't release an iPhone every year? T-Mobile releases 2 high-end devices within a few months and suddenly they need to slow down... according to other people they need MORE.. just stfu already.

N8ter said:
Actually it's: l8er n8er, but nice try at being witty without actually responding to the content in my post. These forums seem ripe with trolls.
Sent from my SGH-T959 using XDA App
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If you like locked down fancy looking feature phones and a barely working network then ATT is for you, and they'll gladly take your money, enjoy you iPhone 4, we don't care, it's your money

At the end of the day the real reason we're all with tmobile (don't lie) is because of their great plans/ pricing and awesome customer service. If that wasn't the case we'd be all on verizon. I think their approach with the vibrant/g2/faster network this year will play out very well for them.

I hate when people get offended if you tell your opinion about a company. Heygrl the way you reacted on the last page was childish. Grow up, I dont understand why people pledge loyalty to a company then act like blinded fanboys if you tell the truth about them.
T-Mobile obviously needs to step up. Whether they get this tablet or not isn't a dealbreaker for me. Especially if there is no wifi only version. However they need more phones, more high end state of the art phones. Verizon and Sprint are rumored to release 1.5 Ghz phones this year, they are not slouching. The G2's hardware will be completely obsolete by 2011, it will be a new generation of hardware. People seem to think this phone is the best ever because of HSPA+. What happens when you never reach those plateaus of speed and the first dual-core devices drop this year? Gonna feel buyers remorse huh.
It's also rumored that Samsung is working on the Galaxy S2 phone with a 2Ghz processor, 4gb of rom, 1gb ram, super amoled2 and 340ppi. Now THAT'S a revolution, but you ignorant fanboys would never see that because your devoted loyalty to a company makes you think the G2 will be the best phone ever. Such a joke...
HTC has a conference in a week or so, you think their best announcement will be the G2? Come on now. They are working on 1.5-2ghz phones, new battery and screen tech, and dual core devices.
Sent from my SGH-T959 using XDA App

Even though I don't always agree with Tmobile's business sense I do like their more conservative nature. I don't need 3-5 phones with 2ghz cpus and the latest greatest iPhone at the cost dealing with the stereotypical corporate giant. All I ask for is at least 1 -2 comparable smartphones (MyTouch Slide & Vibrant delivered beautifully), good customer service, and keep your hands out of my pockets. I think T-Mobile has done an outstanding job at doing this. Dealing with Tmo has been a personal experience as compared to dealing with AT&T which was the usual your-the-little-guy thing.
Tmo has left me in wonder plenty of times. Where I live just got 3g but they were trying to sell me a 3G phone prior to that? Why are you guys selling the MyTouch Slide for only $20 less then the Vibrant? Am I missing something there? You guys are rolling out 4G!? But... there's plenty of places that don't even have coverage, EDGE, or 3G yet? Just some of the things that make me scratch my head sometimes but in the end, AT&T and Verizon don't leave me with the satisfaction that T-Mobile does.
Personally I don't want or need 20 smartphones to choose from. Too many problems for the network, the consumer, and the manufactures which will leave more often then not unhappy under the quantity over quality method of thinking.
At the end of the day its your choice based on your experiences and opinion. And this is a forum where people voice experiences and opinion. Just wish people could be more civilized about it so that others can hear/read them without the annoying gibberish.

I guess the real reason that people are so upset with T-mobile is because T-mobile was the first with an android phone and the first with the Google Nexus One phone, and they have lost that crown.
After Sprint got the HTC Hero, T-mobile wasn't the only android carrier anymore, and when Verizon got the Droid, they decided to buy up 95% of the high-end android smart-phones for the next 1.5 years.
AT&T rode iPhone popularity to the top. T-mobile failed to do this with Android. Looking at Android growth & popularity, locking up a few high end exclusives over the next 2-3 years could have propelled T-mobile into 3rd place in terms of subscribers. If I were to guess, then I would say that this is the reason why the CEO got the boot.
T-mobile is not doing that bad...what they aren't doing is beating out the competition with any of their handsets. Everything they release is done bigger or better by another carrier.
Its not as exciting as a 4G release, or a heavily marketed branded line of android phones like Verizon does... but clear away the smoke and mirrors and you'll have to admit that T-mobile is probably tied for 2nd at best (with Sprint), or at worst 3rd overall on android handsets.
The only thing they are missing is a 4.3" high end device to be the definitive 2nd place android carrier.
As for being #1... it won't ever happen. Verizon has 3x the subscribers and charges 20% more for service. They have the cash to burn to stay on top in terms of handset selection.... which they pretty much have to because iPhone lovers will never leave AT&T until the handset is available elsewhere

AT&T Disableing Phones

What's with all this talk about AT&T crippling the android experience..disabling peoples phones fro not running standard ROMS and all sorts of other horror stories. People who have been with AT&T for a while I would like to hear your opinions and about your experiences...I'm with T-Mobile now but will switch soon due to the buy out...not sure if I will go with AT&T or a diff provider..AT&T clearly has a very large network with great coverage

where are you hearing these stories? I've been running modded phones on AT&T for years now, and never had an issue. you will only have issues if you are blatantly circumventing them, and using services you aren't paying for. example, tethering on a non tethering plan and sucking down several gigs worth of data a month through it. They can tell you are doing it, and are becoming much less lenient about it.

have been on att with modded phones for years just like cegna09 said. i dont know where you are hearing this but its definitely not true

me 3, rumor/lies whatever you want to call it.

What I believe he is talking about is the fact that ATT has chosen to cripple phones other than the iphone; i.e. HSUPA

trell959 said:
have been on att with modded phones for years just like cegna09 said. i dont know where you are hearing this but its definitely not true
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ChumleyEX said:
me 3, rumor/lies whatever you want to call it.
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This is probably what the OP is referring to... from mydroidworld post by P3droid.. interesting read.. and you'll probably understand why this question was asked..
http://www.mydroidworld.com/forums/...otloaders-rooting-manufacturers-carriers.html

I've been with AT&T since circa Cingular HTC 8525, and had that phone, the original Tilt Kaiser and Tilt 2 Rhodium all with modified roms and I never had that problem. Just got tired of all the mods and Atrix is just sooo good out of the box so I havent modded it yet.

fear mongering

Well I guess it is between the AT&T LG Thrill and HTC EVO 3D with Sprint. AT&T has a much larger network but who will give me the best Android experience and service???

tman7510 said:
Well I guess it is between the AT&T LG Thrill and HTC EVO 3D with Sprint. AT&T has a much larger network but who will give me the best Android experience and service???
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if u read that long post from P3droid, you would see that he said not only At&t but other major carriers too, meaning Verizon and Sprint. But i'm not saying it will happen for sure, but if it does and i had to deal with any phone locked down, it would have to be the Atrix due to it's great performance straight out the box, and the update really increased the already amazing battery, so i'm pretty kool on this issue, not that i agree with it just not as pissed off as most.
Like i said in the other post, tethering is their problem not root in general

Yea... it's probably because a lot of people do exactly as others have stated.... they think that they can pull amounts of data that would basically be impossible to do from the phone itself, and expect AT&T to be none the wiser. I've thought about using the free tethering options available.... but then i realised something. When i'm on the go.... i HAVE unlimited internet access on my Atrix..... which when i'm on the go, i don't really need to download massive files. They can wait til i get home on my computer and download them that way.... over a broadband connection. Or if i just have to have that file.... it's much more logical to have a remote desktop connection and remotely download it on my desktop while i'm away than download it to a laptop or other device using a mobile carrier's network.
Do i see something like this going without consequence for AT&T and other carriers taking part? No. Last time i checked, as of July 2010, it is legal under the Digital Millennium Copyright Act to root/jailbreak your android/apple device. Granted.... that doesn't necessarily mean that you are free to do what you will with said rooted device. I doubt any court would find it legal to root the device in order to circumvent and abuse a service provided by the carrier. But they would have to PROVE that you were using the phone as such. If they start blocking people's phones because they're rooted, they're going to have some serious lawsuits on their hands.

I really need to say this because it hasn't been reflected by the forum recently

Sprint support is NOT terrible. I know that as humans, our minds tend to remember negative experiences for much longer than positive ones, and I know that people don't come to XDA to share when things are working, but I just had a wonderful session with a tech. I don't remember his name, but I do remember the amount of dedication he put forward for this problem. After having issues with receiving text messages for whoever knows how long, we speculated since I installed Google Voice and then uninstalled it, then not being able to send texts, I Odin'ed back to good old EC05 while re-partitioning and clearing my EFS. I don't know if it was this that broke things, doubt it, but then I tried to make a voice call for the first time in a few days. It failed with an error number 16 and then some switch number. I tried calling the phone and it told my that the Google Voice subscriber (who is me) was unavailable. After thinking 'WTF HAVE I DONE TO THIS!!!!!' for a few minutes I Google'd error 16. It involves fraud, ESN cloning, and running S-OFF (to root) on HTC EVOs. Normally they all got fixed by calling Sprint. I called and the rep removed GV completely from the account. That didn't work. After an hour of resets, refreshes, and trials, he created an E-ticket for me to get a replacement. During this time I had been Googleing the error 16 more. It said something about a CHLS reset. I'm not a rep but I mentioned that we should try it. He said that it had been done earlier but he was eager to try it again. At this point, if I had been handling the call, I would probably be pissed. The called wants me to try something I did half an hour ago. But nope, this rep was perfectly fine with my suggestion. This time it worked and I had all connections restored. I thanked him graciously and asked if, now that we were done, I could ask about the switch to LTE. He told me that he didn't have official information but he would tell me what he had heard/knew. He said that from what he knows that LTE and WiMax will coexist together, perhaps with dual band devices. We laughed at the battery usage of that but he did tell me that Sprint is looking to compete with Verizon for LTE coverage. That's exciting news for me, whether or not it is accurate. Verizon is getting LTE in Delaware, I know there is some 15 miles away from me, and that would be great.
TL;DR for this post: Sprint support is helpful and we only hear about negative experiences. I'm not saying that all calls end well, but we need to remember that every rep is different. There are people who are just doing their job, and there are people who do their job well. From my experience, the latter is much more common.

No they really do suck! All the way up to Executive services...they have locked down the ability to give any benefits to unsatisfied customers and they will straight up lie to cover their asses. They don't give a crap about the customer anymore. I have talked to a few that were nice however they were incompetent, so you can't have it both ways.

though the few support situations i've been in involve a sprint store, although they were kinda uninformed and just kept to the script and ended up being non-helpful both times, i won't say it was a good or bad experience. I'm glad to see someone giving them there props when their do to receive them.

kennyglass123 said:
No they really do suck! All the way up to Executive services...they have locked down the ability to give any benefits to unsatisfied customers and they will straight up lie to cover their asses. They don't give a crap about the customer anymore. I have talked to a few that were nice however they were incompetent, so you can't have it both ways.
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wow Kenny, surely you don't lump all of us techs into that. I believe myself to be very competent, and I am certainly honest and straightforward.
And the "ability to give any benefits to unsatisfied customers" is pretty ridiculous as it generally sets unreasonable expectations for customers, especially those who then act as if courtesies and favors are expected to be given all the time.
Plus it's just good penny pinching. What do you expect from a company about to spend 10+ billion in the next year and half.
Sent from my SPH-D700 using xda premium

I had a similiar problem awhile back but mine was with not being able to make calls while out of my home area in certain areas was kinda weird but I had 3g and 4g though. Long story short there was a special network reset on sprints end that fixed it for me and maybe it was a chls. This did also occur to me after efs clear.
Sent from my SPH-D700 using xda premium

Okay, yeah, the store people suck. I've never had to call more than once for anything though, whether it was a replacement or even sorting out connection issues. All of the stores I've been in were rude. Ones in NY last time I was there blew me off with a 'hey yo sorry bro but we're busy here and you'll have to leave the phone with us for 4 hours but i dont think you want to do that'. The local store laughed at my mothers call dropping and said that if she can make and receive calls they don't need to help. I guess 5 second connections count as calls. Anyway, maybe I've been lucky! I had issues with Sprint TV and got a discount on my bill because it wasn't at all what I wanted.

Every time i had to call tech support i had a extremely nice and helpful person on the other end they even offered to throw me some credit to my account when my first epic had problems right out of the box and another time with my towers in my area were down for 24 hrs they credited 20 to my account the only bad experience i had was when i went inot the sprint store the on-site tech had absolutely no effin clue how to fix gps on my phone i was trying to calibrate it but it wouldnt lock (first epic right out of the box) he just had no clue about anything and when i showed him some stuff on the epic i got "oh i didnt know it did that" or "ill have to remember that for future troubleshooting" seriously they should really check these guys out before they hire them dude didnt know anything about Android and he was the lead android tech lol

Nvmd 10 char

The people on the other end of the phone are people to, occasionally it can be hard to remember that when they know less than you do...after all, they supposedly do this for a living day in and day out.
The last time I called Sprint it was to add a Canadian calling plan and to ask what the roaming data rate was while in Canada. Both of these items required an inordinate number of transfers and when transferred the person on the other end of the line was clearly baffled as to why I would have been transferred to them. Both items seemed to be a rather simple request as far as I was concerned considering they were very happy to charge me for these services. I would have been happy to use the Internet to do this but the option was grayed out when I logged into my account and the data rate was posted in 5 different sections of the web site at 5 different amounts.
My Sprint cellular service is good in STL and the price (including discount) is marvelous but boy-oh-boy I don't know how these guys keep the lights on.

-sigh-...I suppose it is depressing how little my colleagues know.
Sent from my SPH-D700 using xda premium

Geez, if I had known this would create such a controversy I never would have said anything. I never said that corporate Sprint decisions were good, I never said that I wouldn't like more power to be given to the reps, I only said that we should appreciate those who actually have the capability and training to help out those of us who need it. I know that not everybody is helpful. I also know that if this is how we act on by far one of the nicest XDA sub-forums that exists right now, imagine what these reps must be exposed to every day. If they are less than satisfactory, I wonder how they got that way. It couldn't be years of no appreciation, could it? I never meant to deny the trouble people have had with the support system, but bring some positive to the highly hostile attitude towards Sprint employees. The ones who take the flak aren't the ones who are causing problems. /rant

squshy 7 said:
wow Kenny, surely you don't lump all of us techs into that. I believe myself to be very competent, and I am certainly honest and straightforward.
And the "ability to give any benefits to unsatisfied customers" is pretty ridiculous as it generally sets unreasonable expectations for customers, especially those who then act as if courtesies and favors are expected to be given all the time.
Plus it's just good penny pinching. What do you expect from a company about to spend 10+ billion in the next year and half.
Sent from my SPH-D700 using xda premium
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No Squishy, definitely present company accepted. And up until a year ago everything was rosy with me an Sprint but something happened in corporate that turned the whole picture sour. Customer service was no longer first. Reps that actually wanted to help said their hands were tied. When I lost a $2000 job that I would have made in 1 days work because of an Airave upgrade Sprint denied it all the way up to Hesse's office. The Airave tech said an update had just went through and caused all calls in my home to go directly to voicemail. After resetting the Airave it was working again. I compained and asked for a simple courtesy to get an early upgrade or just move the date, or just get one more yearly update that they took away, I was told by Executive services that there is no record of an Airave update and my phone lost sync with the tower. After explainging that I had no problem outside of airave range they still stuck to their lie as to prevent a lawsuit on the loss of income. That is a bunch of assh&les to me.

It must be mind numbing to park yourself in that Confederacy of Dunces day in and day out. On the flip side I bet dealing with the public likely makes you want to kill yourself some days.
I'm not even asking that the guy on the end of the phone know anything really....I always assumed, based on how many times I get put on hold, that all a CSR needs is enough time and cerebral ability to type my question into the computer and read me back the answer. It's when this process breaks down that I get pissy.
In all fairness to Sprint it's as bad (or good) as any other consumer tech company I deal with regularly. Obviously not all Sprint CSRs are bad apples but why-oh-why does Sprint's ratio of spoiled fruit seem so high?

RyleyinSTL said:
The people on the other end of the phone are people to, occasionally it can be hard to remember that when they know less than you do...after all, they supposedly do this for a living day in and day out.
The last time I called Sprint it was to add a Canadian calling plan and to ask what the roaming data rate was while in Canada. Both of these items required an inordinate number of transfers and when transferred the person on the other end of the line was clearly baffled as to why I would have been transferred to them. Both items seemed to be a rather simple request as far as I was concerned considering they were very happy to charge me for these services. I would have been happy to use the Internet to do this but the option was grayed out when I logged into my account and the data rate was posted in 5 different sections of the web site at 5 different amounts.
My Sprint cellular service is good in STL and the price (including discount) is marvelous but boy-oh-boy I don't know how these guys keep the lights on.
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Lol att cell does the same thing when you want to add foreign service plans and are baffled to lol. Att internet customer support are a bunch of retards they don't even know what services they sell. You have to call 5x in order to get the service you already knew you were available to get. All the corporations are just ridiculous. Its not just one its ALL OF THEM.........
Sent from my SPH-D700 using xda premium

My question is, if we know so much more about these devices than the people they are paying to troubleshoot the devices when we have a problem...why the hell aren't WE the one's working at Sprint??
Well, to answer my own question I guess, I see how ruffled feathers get when a noob wanders in asking dumb questions, how many here would volunteer to deal with nothing but noobs all day long?
Well, to answer my second question- I suppose it is easier dealing with noob 'problems' than tracking down a bug in a kernel or a glitch in a ROM UI, but these are fun activities for most self-taught programmers, as opposed to dealing with someone wondering why their phone 'won't work' (however vague that claim is!) probably drives you up a wall..still, if it paid well..where can I sign up? I need a job...lol
My experience with Sprint CustServ so far has been mixed- mostly because if you can't show someone how your phone is misbehaving, and they aren't smart enough to understand what you are describing- troubleshooting is impeded to say the least. On the whole though, the Epic was more trouble than the reps. I'm on my fourth one..

Tomcat5 said:
Geez, if I had known this would create such a controversy I never would have said anything. I never said that corporate Sprint decisions were good, I never said that I wouldn't like more power to be given to the reps, I only said that we should appreciate those who actually have the capability and training to help out those of us who need it. I know that not everybody is helpful. I also know that if this is how we act on by far one of the nicest XDA sub-forums that exists right now, imagine what these reps must be exposed to every day. If they are less than satisfactory, I wonder how they got that way. It couldn't be years of no appreciation, could it? I never meant to deny the trouble people have had with the support system, but bring some positive to the highly hostile attitude towards Sprint employees. The ones who take the flak aren't the ones who are causing problems. /rant
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Honestly, most of us don't care about your pleasant experience at sprint. The fact remains, the service is mediocre at best and the data is slower than my dead grandmother. Post something most can relate to in the future. Mmmk?
Sent from my C9AN0GEN-MOd EpicOG

b16flybye said:
Honestly, most of us don't care about your pleasant experience at sprint. The fact remains, the service is mediocre at best and the data is slower than my dead grandmother. Post something most can relate to in the future. Mmmk?
Sent from my C9AN0GEN-MOd EpicOG
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Cool story bro you should tell it agan...
I can't relate to your "mediocre" experience at Sprint. Next time post something I can relate to yeah?

I have to say I have had nothing but good experiences with Sprint Customer Support. (crosses fingers)
A bill issue was resolved fast and easily, and a couple issues with my phones were resolved in a way I was satisfied with.
Given my interactions with Comcast, Verizon, and several other IT companies, I have to give Sprint props, as they were better then all the others, as least in my experience.
As someone that deals with IT calls from irate customers quite often, I feel that a lot of the interactions issue are as much an issue with the customer, as it is with Sprint.
As always... YMMV

DCRocks said:
As always... YMMV
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FTW. Sometimes I get so mad at them that I want to cancel my service immediately. Other times, they're the greatest thing since sliced bread.
Had to go into the store, waited something like 45 minutes for an associate to help get my kids phone changed over. He was very polite and apologetic... then I've had chats where they promised the unwanted service that kept coming back....took three bill cycles to resolve....
Mostly I've had good experiences with them. But I'm low maintenance....

ive got 2 great corp. stores near me. most of the techs and front end people are rooted. i go in there and we talk about rooting, samsung and bada, apple hatred, all that good stuff. mostly nothing but good experiences here. if any one here is having trouble with sprint, try this number. no hold times, a live english speaking person, and typically, they are somewhat experienced.
877-775-4886
account services aka retentions, but they are still more than willing to help.

"most reliable 4G network" So not true big red

Never mind
Mod can you delete this thread, thanks

4ktvs said:
I think verizon needs to be sued for the False ad's of Fastest (Ok) and MOST RELIABLE 4G NETWORK( BS). I have been droping data on 4G every week with verizon, but only one time with S2/AT&T. (Fake 4g, but they have LTE and I have not herd of it droping and NOT WORKING AT ALL.)
Yes or no?
P.S AT&T is starting to get what it needs. (Being sued, now it's the big reds turn.)
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Most reliable can be judged in many ways, its pretty much opinion.

How so and how is %up time an "opinion".
Not trying to make any one mad, but I would like to know.

4ktvs said:
How so and how is %up time an "opinion".
Not trying to make any one mad, but I would like to know.
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Reliable could mean no downtime, or more consistant download speeds. More coverage etc..

Downtime: is #1 isuse (Data not working at all)
Consistant: I get any were from my sig to 3-4DL and 2UP. So that #2
Coverage: Ok they win, but to me that does not do a lot of good if 1 and 2 are messed up.

Never had 4g drops. 100% solid service here. In Los Angeles area.
Sent from my ADR6425LVW using XDA App

Good for you then. I know they had 2-3 nation-wide 4g outages in dec.( I was pissed about 2 of them.) I wish I lived in LA, the PD and internet is better there.( Ok the PD part was more about the movies then caring how good it is in real life, but still.)
What 4G phone do you have?
I got the RAZR thinking it had the best 4G LTE built in. ( The G nexus seemed very bad and I know a guy who works there who informed me before it come out)

Here where I live Verizon is pretty damn fast. But why do you need a data connection that fast?
Battery technology needs to improve to power these new devices that eat data. I'm happy with my 14megs on TMobile.
Plus Verizon is over priced. Funny I say that because I just got a part time gig at a Verizon store.
Swyped From Space Using My ICS Flavored Sensation
Virtuous Inquisition 3.0

I think both AT&T and verizon are over priced and I have both and pay about 120 for them.
All I wanted was about 10 that had 99.9% up time now is that so hard big red IS IT.
AT&T Has the 99.9% there, but just about never gets 10. I had no idea t-mobile had good speed like that.

I went in to a verizon store today to see if they could put a new sim in and not only did it take forever, but the guy was being rude and stupid when I asked for help with my data droping. I have about had it with this POS 4G that verizon sell's. I may just take them to court myself, with or with out any one joining in on it.

4ktvs said:
I went in to a verizon store today to see if they could put a new sim in and not only did it take forever, but the guy was being rude and stupid when I asked for help with my data droping. I have about had it with this POS 4G that verizon sell's. I may just take them to court myself, with or with out any one joining in on it.
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How many months do you have left on your contract? If you're not happy with their speeds or customer service, why don't you leave? At the worst case, can't you call retentions, tell them whats up and see if they can add extra stuff to your plan? I would figure dropping them would be more cost effective then suing but I don't know if its just American culture to sue whoever for whatever but thats just my opinion.

I have in till 2013 and It would cost me about 350 for ETF. There is no stuff that would make up for there fail. I have never sued before and I know your kind don't like to do that, but I think if your not geting what they put on TV then thats BS.
Every one here loves them to no end and they get a way with what ever. Not any more if I have anything to say about it.

"my kind" just doesn't see the point in suing a billion dollar company over something like this. Mind you doesn't mean I'm right, but I would just move my business elsewhere. Rogers in Canada was raping me so I said fudge it, paid the $300, went to Telus and would recommend them to anyone purely based on customer service. I just don't see much happening if you sue them by yourself, if you had bunch of other people in the suit with you sure, I'm sure your chances would increase. But its not like they are gonna radically change the way they do business over your lawsuit...but I guess it starts with one case at a time...in the end I would just say eff you Verizon and I would peace out and move to another company.

1) I know you must think all of the U.S.A sue every one like the lady sueing the fast food place, but it's not true.
2) I don't want my C rating messed up just because some company can't live up to the ADs they bast on TVS I HAVE TO SEE EVERY TIME I GO OUT ANY WERE WITH TVS.(eating out and so on.)
3) I like Canada and wish we had heath care like yours.
4) I likely will just say "fudge it", because I can pay it till the end any way.

don't get me wrong, I don't think every American sues someone, but there is an over saturation of frivolous lawsuits within the states. Anyways, its really up to you if you want to sue or not, I don't blame you either way and I hope everything works out for you. Power is with the customer, not the carrier so if you're not happy with the service, eff them.

I have an Infuse 4G on ATT. 4G has always been stable and fast for me. I've gotten up to 15mbps download speeds off it.
I live in SoCal if that helps judge the signal/service over here.

I know it is and thats why I say the big red is full of it. Last night I droped data 3 times and fell back to 3g two times. There phone CS is nice, but not so smart. I tryed to tell them what USB is and they keeped on talking about WIFI. Any way I will be geting a new phone by the end of the year.
To all on AT&T: The grass is NOT GREENER ON VERIZON, THE DATA DROPER.

4ktvs said:
I think both AT&T and verizon are over priced and I have both and pay about 120 for them.
All I wanted was about 10 that had 99.9% up time now is that so hard big red IS IT.
AT&T Has the 99.9% there, but just about never gets 10. I had no idea t-mobile had good speed like that.
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First of all, you expect 99.9% uptime from a cellular network? That's absurd, especially when carriers oversell in more densely populated/metropolitan areas. You'll never get 99.9% uptime from anything other than a leased landline, and you'll pay a premium for it. AT&T doesn't have that kind of reliability--no carrier does. It seems like you just like to complain for the fun of it, but let me assure you you'll end up farther in the red suing Verizon than you would just taking the ETF and moving to another provider.

oh yea, I have NEVER droped data with AT&T so thats 100% up time. Now I am not saying that it should never fail, but I bet if you out places and droped data 50% of the time even with 3-5bars/5 then you would be mad. It drops data in my home with 3-4bars and about -85dbm. Now perhaps I should have not used 99.9% as uptime, but I kind of think that it shuold not be so hit and miss.
I don't "complain" for fun, becuase I know every thing has it's bug's, fails and so on. I have about 4-7 vid's now showing the some thing. It verys alot and I only film about 1/2 to 1/3 of all the data drops.
I bet you work for them trying to go back on there ads. They are the most aragunt CO I have ever seen and that says alot, becuase apple used to be #1 to me. AT&T is in my top 5, but your CO read verizon is #1. I meen they don't seem to care at all if any one left, becuase 10 more will come in, becuase of all the brain-washing TV ads they run. They are just like apple, but are even more full of it. Oh yea about me being in the red, I should win this case easy in a few weeks when I have made more videos showing how full of it they are. I should have about 20-30 videos or more by them at the rate they drop data. I won't even need a rep, becuase I will do that my self. Plus after the AT&T won his case it should be next to a shoe in.
I will not have a dent on my CR becuase some CO can't give what they basely yell and screem on TV ads and thier stores.
P.S In case you don't work for them, well then I guess you did not get it or just don't like geting what you pay for.
Edit: Well I guess I won pottedplant73. and 99.9% up time= down for about 15min a day every day of every week of every mouth of every year, so I don't think think it's "absurd".

4ktvs said:
oh yea, I have NEVER droped data with AT&T so thats 100% up time. Now I am not saying that it should never fail, but I bet if you out places and droped data 50% of the time even with 3-5bars/5 then you would be mad. It drops data in my home with 3-4bars and about -85dbm. Now perhaps I should have not used 99.9% as uptime, but I kind of think that it shuold not be so hit and miss.
I don't "complain" for fun, becuase I know every thing has it's bug's, fails and so on. I have about 4-7 vid's now showing the some thing. It verys alot and I only film about 1/2 to 1/3 of all the data drops.
I bet you work for them trying to go back on there ads. They are the most aragunt CO I have ever seen and that says alot, becuase apple used to be #1 to me. AT&T is in my top 5, but your CO read verizon is #1. I meen they don't seem to care at all if any one left, becuase 10 more will come in, becuase of all the brain-washing TV ads they run. They are just like apple, but are even more full of it. Oh yea about me being in the red, I should win this case easy in a few weeks when I have made more videos showing how full of it they are. I should have about 20-30 videos or more by them at the rate they drop data. I won't even need a rep, becuase I will do that my self. Plus after the AT&T won his case it should be next to a shoe in.
I will not have a dent on my CR becuase some CO can't give what they basely yell and screem on TV ads and thier stores.
P.S In case you don't work for them, well then I guess you did not get it or just don't like geting what you pay for.
Edit: Well I guess I won pottedplant73. and 99.9% up time= down for about 15min a day every day of every week of every mouth of every year, so I don't think think it's "absurd".
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Yeah, you got me--just because I'm pointing out problems with your argument means I work for Verizon. It's all a massive conspiracy against you, obviously. Personally, I'd never bother with Verizon. They're currently the most expensive carrier in the U.S. and that's saying something. People pay absurd prices for tiny amounts of 3G/4G data just because the convenience factor has outweighed the economics of it. When it comes down to it, all the wireless carriers we have suck in one aspect or another. They all gouge, they all engage in deceptive business tactics, they all lie, and they all give you less than you had before, and expect more money. This is what made me decide to go month to month on the cheapest plan I can stand.
I encourage you to sue, though. Or better yet, get a class action lawsuit going. I'd love to see Verizon eat some crow.