Related
...is the best! That is all.
Sir, I'm afraid what you just said was a lie.
arashed31 said:
Sir, I'm afraid what you just said was a lie.
Click to expand...
Click to collapse
I BIG FAT BOLD FACE LIE. he must be Sprint Employee lol
yea i must say sprint by far has the worst customer service out of all carriers and ive dealt wit them all...by far the best is tmobile without a doubt
I've had awesome customer service from sprint. I always treat purple with respect and kindness and receive the same. If ur rude to the reps then they will not want to help u. They also just recently moved my one year premier upgrade a month early for me so I could get the epic
Sent from my Epic 4G
(this isnt aimed at anyone... I re-read it and it sounds like I am trying to call people out, and I am not lol) if I went to your work at mcdonalds and was a **** about not wanting salt on my fries, would you smile and turn the other cheek and fix it? Or would you spit in my food? I will be the first to admit, if you are nice and respectful, I will bend over backwards to help you out. If you are a bag o' douche, then you can suck it. Social engineering makes the world go 'round.
When calling customer care for help on something, which one of these will work better?
"So, I love (like, enjoy, whatever) my sprint service, I have never had any issues with my account, but my phone is starting to act up. I have insurance, and know I can pay $100 thru assurion to get a new (refurbished) device. I know my upgrade isnt until november, but is it possible to move up my upgrade?"
OR
"I saw online you moved up someone elses upgrade by a month, and I demand the same thing or I will have to talk to your supervisor! I have had sprint service for 22 months and will cancel and tell everyone I know to cancel also if you dont do this. My uncle knows Dan Hesse and will make sure you get fired also."
I never have had any issues with getting my upgrades early. Got the epic for free even
ravizzle said:
I've had awesome customer service from sprint. I always treat purple with respect and kindness and receive the same. If ur rude to the reps then they will not want to help u. They also just recently moved my one year premier upgrade a month early for me so I could get the epic
Sent from my Epic 4G
Click to expand...
Click to collapse
Personally I treat all colors with respect. I am a bit partial to blue but purple deserves respect as well as the rest of the colors of the rainbow. Pardon the interruption, I had some teeth pulled today and the vico's are helping a bit too much...
I've had great customer service as well, but why in the heck is this in the dev forum????
i was hoping that no one responded to this stupid thread so it can get lost on page 2 somewhere. this has nothing to do with android development. oh well, the op got what he/she wanted......attention.
rose1 said:
i was hoping that no one responded to this stupid thread so it can get lost on page 2 somewhere. this has nothing to do with android development. oh well, the op got what he/she wanted......attention.
Click to expand...
Click to collapse
not really , I was just happy that sprint credited me for my discounts on my remaining lines, and I forgot that I was in the dev section...
raiderep said:
Personally I treat all colors with respect. I am a bit partial to blue but purple deserves respect as well as the rest of the colors of the rainbow. Pardon the interruption, I had some teeth pulled today and the vico's are helping a bit too much...
Click to expand...
Click to collapse
Omg that was hella funny. Well thats swype for ya.
Sent from my Epic 4G
How did u get the epic for free?
Sent from my SPH-D700 using the XDA mobile application powered by Tapatalk
Call vzw and tell me how you feel sprint is by far the best. That is all
Sent from my SPH-D700 using Tapatalk
I'm not quite as pleased with the customer service here as I was with vzw personally. I recently had a frustrating few days with them as I was one of the unlucky few to receive an epic with the malfunctioning capacitive buttons. Long story short they wouldn't swap me out for a new one, then I was talked down to for returning the malfunctioning device by the sales staff saying I was costing her a sale. I returned it and decided to just get another from best buy....payed a little extra but the device works great...just wish it wouldn't have been such an ordeal to get here
Sent from my SPH-D700 using XDA App
As a customer service manager for 14 years I am particularly sensitive to how I am treated by other companies. I have a unique view from both sides of the fence so I am never overly judgmental or expect the world from anyone on the other end of the phone.
That being said, I have NEVER in my entire life been treated the way that sprint treated me as a brand new customer of only 2 1/2 months.
I switched to sprint because T-mobile coverage in my area was less than acceptable. Ever since switching I have been fighting with them over promises made, bills messed up, unauthorized billing, you name it. Not once have I ever spoken with anybody from sprint that has given me the impression that they care one bit for me as a customer.
The people they hire to man their phones could really care less whether you stay with sprint or not. Not even their escalation managers want to take any time to try and solve your problem.
The reps in the official stores are no better. Just as soon as they found out that I bought my epic from a "third party store" and not an official sprint corporate store they treated me like a red headed step child. Oh, I apologize that I didn't hunt down one of the 3 official sprint stores in Utah. The damn store had ONLY large yellow sprint decals all over the windows and sign. How the hell was I suppose to know that it wasn't an "official" sprint corporate store?
I made a HUGE mistake in switching to Sprint and the next two years can't come fast enough so that I can get out of my contract now.
It's also interesting to google "worst customer service". You will find Sprint at the top of every list.
Kafluke said:
As a customer service manager for 14 years I am particularly sensitive to how I am treated by other companies. I have a unique view from both sides of the fence so I am never overly judgmental or expect the world from anyone on the other end of the phone.
That being said, I have NEVER in my entire life been treated the way that sprint treated me as a brand new customer of only 2 1/2 months.
I switched to sprint because T-mobile coverage in my area was less than acceptable. Ever since switching I have been fighting with them over promises made, bills messed up, unauthorized billing, you name it. Not once have I ever spoken with anybody from sprint that has given me the impression that they care one bit for me as a customer.
The people they hire to man their phones could really care less whether you stay with sprint or not. Not even their escalation managers want to take any time to try and solve your problem.
The reps in the official stores are no better. Just as soon as they found out that I bought my epic from a "third party store" and not an official sprint corporate store they treated me like a red headed step child. Oh, I apologize that I didn't hunt down one of the 3 official sprint stores in Utah. The damn store had ONLY large yellow sprint decals all over the windows and sign. How the hell was I suppose to know that it wasn't an "official" sprint corporate store?
I made a HUGE mistake in switching to Sprint and the next two years can't come fast enough so that I can get out of my contract now.
It's also interesting to google "worst customer service". You will find Sprint at the top of every list.
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Click to collapse
Ive been with them for 8 years the last 2 have shown great improvement.
In 2008 Sprint received a score of 56, AT&T, T-Mobile and Verizon all received scores above 70. Sprint received a 70 rating this year, a 14-point improvement which is pretty amazing really.
Your Google suggestion is very misleading with much of the sprint Worst CS being from prior years.
The current ratings are much better.
http://macdailynews.com/index.php/weblog/comments/26293/
Anyway Sprint CS P me off at times...so does Cox cable internet , Directv , Samsung & a few others.
That's life
Hmm, i wouldn't know whether they are the best or the worst because i really don't know. The beauty of my Sprint service is that it works well enough that i don't call customer service.
sling said:
Ive been with them for 8 years the last 2 have shown great improvement.
In 2008 Sprint received a score of 56, AT&T, T-Mobile and Verizon all received scores above 70. Sprint received a 70 rating this year, a 14-point improvement which is pretty amazing really.
Your Google suggestion is very misleading with much of the sprint Worst CS being from prior years.
The current ratings are much better.
http://macdailynews.com/index.php/weblog/comments/26293/
Anyway Sprint CS P me off at times...so does Cox cable internet , Directv , Samsung & a few others.
That's life
Click to expand...
Click to collapse
How is it misleading? The very first google result is MSN's Customer Service Hall of Shame with Sprint at the top in 2007 and jumping only three spots to number 4 from 2007 - 2010.
2007 - 1st
2008 - 3rd
2009 - 3rd
2010 - 4th
You consider 4th worst company for customer service an improvement? When they disappear from that list altogether then I'll consider it an improvement. And before you start throwing this "well they're a big company" BS my way, consider that there are very large successful companies that never make this list.
Also that link you provided only compares their customer service with other wireless carriers. The MSN list is much more comprehensive.
Kafluke said:
How is it misleading? The very first google result is MSN's Customer Service Hall of Shame with Sprint at the top in 2007 and jumping only three spots to number 4 from 2007 - 2010.
2007 - 1st
2008 - 3rd
2009 - 3rd
2010 - 4th
You consider 4th worst company for customer service an improvement? When they disappear from that list altogether then I'll consider it an improvement. And before you start throwing this "well they're a big company" BS my way, consider that there are very large successful companies that never make this list.
Also that link you provided only compares their customer service with other wireless carriers. The MSN list is much more comprehensive.
Click to expand...
Click to collapse
Apples to oranges.
Of course you want to compare wireless service to other wireless service. What are you going to do? Dump your Sprint phone and buy a toaster because Litton Toasters customer service is better?
Oh, and please provide a link. I'd like to actually read what you're reading and, as funny as it is to do, not compare phone CS to toaster CS.
Thanks.
Kafluke said:
How is it misleading? The very first google result is MSN's Customer Service Hall of Shame with Sprint at the top in 2007 and jumping only three spots to number 4 from 2007 - 2010.
2007 - 1st
2008 - 3rd
2009 - 3rd
2010 - 4th
You consider 4th worst company for customer service an improvement?
Click to expand...
Click to collapse
Ya I consider that improvement.
The 14% customer satisfaction increase in 2009 - 2010 is pretty amazing edging very close to their competition within 5%
Kafluke said:
When they disappear from that list altogether then I'll consider it an improvement. And before you start throwing this "well they're a big company" BS my way, consider that there are very large successful companies that never make this list.
Click to expand...
Click to collapse
Relax Im not making excuses for them.
I am stating that their making major improvements you disagree.
Kafluke said:
Also that link you provided only compares their customer service with other wireless carriers. The MSN list is much more comprehensive.
Click to expand...
Click to collapse
na If in the market for cell phone I would compare carrier CS ratings , Prices & my local coverage.
Those factors made my decision easy.
My Coverage is better then the others , I save about 40.00 a month and get more.
I have no need to call CS everyday....maybe twice a year if headaches come from it oh well its worth great coverage & major savings.
Does that make sense to you?
So I had to unfortunate encounter of having to replace my new shiny tab because of an issue with the screen. However, I was told by the support tech that T-Mobile will roll out an update that will allow the device to be used as a fully functional phone around January. This is unconfirmed so far by official sources, but I thought it interesting nonetheless.
Cheers,
Robert
Hope it's true, it'll maybe encourage the other North American carriers to do the same.
For T-Mobile, it's probably cheaper than to have to writedown/restock all the returns as otherwise loyal T-Mobile customers are going to AT&T for Tabs, as well as not having to deal with all the failed flashes and the resulting "I don't know, it just stopped working" returns.
That will be lovely.
Seriously? I have 5 days left before I have to return my Tmo tab... I've been putting it off because really don't want to go AT&T...
Robert... I know you can't know for sure... but is your gut feeling that the support tech knew what he/she was talking about? How sure of it did they seem? eg any ambiguity on their part or did it seem like a done deal?
I'm on a few days left too. So tempted to return it for now and get a Nook to tide me over.
Would love phone functionality, but TMobile is doing my head in atm.
Rang them up earlier tonight to get my PAYG card sorted out (as can't update it online). With them wanting my social security number (don't have one) to my PIN number (never got one on a PAYG card), back to demanding my Social security number again (still don't have one), to them hanging up on me as I ask about phone functionality.
I'm at my wits end with Tmobile.
Guess it's going to end up being AT&T and flashed ROM I guess.
kg4mxz said:
So I had to unfortunate encounter of having to replace my new shiny tab because of an issue with the screen. However, I was told by the support tech that T-Mobile will roll out an update that will allow the device to be used as a fully functional phone around January. This is unconfirmed so far by official sources, but I thought it interesting nonetheless.
Cheers,
Robert
Click to expand...
Click to collapse
I was talking to T-Mo Tech Support last week about the built-in Qik application and asked him why we didn't have the phone capability. He told me that it would probably be added soon, but I didn't really believe him at the time, figuring he didn't really know what he was talking about. Now I'm beginning to wonder if I judged him too harshly. It will be interesting to see if they charge extra for it, or if it will be included in our current plan.
It wouldn't surprise me if they did. T-Moble usually takes much more of a global view towards their products than all the other US carriers do. I guess it makes sense since they're a European provider & based there.
I just ported my cell number last night from AT&T to Simple Mobile. I've had time to use both devices and running the AT&T Tab at over twice the cost per month just isn't worth it. I can buy a new Tab every year with the money I save!
If the rumor is true, then I'd expect to see a test rom leak out sometime soon.
xexes said:
Seriously? I have 5 days left before I have to return my Tmo tab... I've been putting it off because really don't want to go AT&T...
Robert... I know you can't know for sure... but is your gut feeling that the support tech knew what he/she was talking about? How sure of it did they seem? eg any ambiguity on their part or did it seem like a done deal?
Click to expand...
Click to collapse
The support rep was incredibly knowledgable and is infact an xda member. He seemed fairly certain this change was going to be rolled out.
Heres my question. If they do roll out this update, are they going to unblock whatever it is they are blocking and allow us to use our sim from another phone, or are we going to have to update the data plan they sold us to another plan that has voice?
Sent from Jt's Samsung Galaxy Tab!!
jtc442 said:
Heres my question. If they do roll out this update, are they going to unblock whatever it is they are blocking and allow us to use our sim from another phone, or are we going to have to update the data plan they sold us to another plan that has voice?
Click to expand...
Click to collapse
Even though thats more of a rhetorical question, I'd guess that yes, they'd eliminate the block.
Just because the Tab has a larger screen than the Vibrant doesn't meant its any more of a data hog.
rotohammer said:
Even though thats more of a rhetorical question, I'd guess that yes, they'd eliminate the block.
Just because the Tab has a larger screen than the Vibrant doesn't meant its any more of a data hog.
Click to expand...
Click to collapse
I guess it will depend on how money hungry they are.
Well, I know AT&T will never officially update their device for this. God for bid they do anything to take customers away from the iphone or ipad!
jtc442 said:
Heres my question. If they do roll out this update, are they going to unblock whatever it is they are blocking and allow us to use our sim from another phone, or are we going to have to update the data plan they sold us to another plan that has voice?
Sent from Jt's Samsung Galaxy Tab!!
Click to expand...
Click to collapse
I would imagine that you would have to upgrade the plan.
I had an issue a little while ago and had to call into customer service. While i was on the phone, I asked the lady that was helping me about the possible update, and she told me there would be no updates pushed out from tmobile for the galaxy tab, they would all come straight from samsung. She told me i needed to check samsungs website for updates. Fixing to call back. I always get a different answer every single time i call them. Im not saying what the rep told you isnt true, im just adding what they told me.
Sent from Jt's Samsung Galaxy Tab!!
She's probably talking about Kies updates. But that is still a carrier-specific update, tied to the model number of the device.
In other words, Samsung is just the distributor, T-Mobile will still be the final arbiter on the updates.
SO get this, you guys know i work for t-mobile. A higher up told us the current tmo tab is going to be end of life soon.. RIGHT AFTER IT LAUNCHED..Because ...get this...."4G" Tab is coming out very soon. Honestly i could care less because Verizon/Att/Sprint/Tmo are all lies. there is no Such thing as 4G right now in the US, but we have not yet been educated on this update
xspeed9190 said:
SO get this, you guys know i work for t-mobile. A higher up told us the current tmo tab is going to be end of life soon.. RIGHT AFTER IT LAUNCHED..Because ...get this...."4G" Tab is coming out very soon. Honestly i could care less because Verizon/Att/Sprint/Tmo are all lies. there is no Such thing as 4G right now in the US, but we have not yet been educated on this update
Click to expand...
Click to collapse
Funny thing is, the current Tab IS 4G in terms of T-Mobile's marketing strategy, ie: Its already HSxPA capable, which is faster than other carriers 4G, hence the way they get away with marketing their Internet speeds as 4G, even though its not a new technology like Sprints.
rotohammer said:
Funny thing is, the current Tab IS 4G in terms of T-Mobile's marketing strategy, ie: Its already HSxPA capable, which is faster than other carriers 4G, hence the way they get away with marketing their Internet speeds as 4G, even though its not a new technology like Sprints.
Click to expand...
Click to collapse
But , correct me if im wrong, past HSPA enabled devices where maxed at 7.2 mbps, now the new HSPA+ devices ie. G2, Mytouch 4G are said to reach speeds of 42 mbps. I had a network tech in the store the other day and he was telling me how we are all ready done a full 4G conversion but they are playing the waiting game with Att/Verizon. Just like Comcast and Verizon. one advertises one speed then the 1 up each other every other month or so.
I'm actually waiting on either a ROM hack or an official phone inclusion before I buy the Tab. I simply can't see forking over this much dough on something that I can't use 24/7 like my HD2.
Thanks, OP, for the thread. I was about to start my own
Do you think Sprint throttles service? Only for connection card or both?
Sent from your favorite carrier, black and yellow!
No. There are some towers I get 1.3mbs and others leas than 100k. I've tested this all in the same day and within an hour of each other.
I think the issue is telco related and the quality of the t1's at the site.
I wonder when they will start using more fiber to the towers.
DirtyShroomz said:
Do you think Sprint throttles service? Only for connection card or both?
Sent from your favorite carrier, black and yellow!
Click to expand...
Click to collapse
Sent from my PC36100 using XDA App
"According to Engadget, further investigation into Sprint's alleged throttling has revealed that, in actuality, the discussed feature refers to a specific enterprise setting that will be unveiled in the future. Instead of ramping down the speeds of customers that use too much data, Sprint will instead allow its enterprise customers to limit employee data usage—in theory, allowing a company to turn down one's accessibility to the mobile Internet in cases of extreme use.
While that rumor is dead and bust, it's nevertheless easy to see how many could have erroneously assumed the worst about Sprint's data plan."
http://www.pcmag.com/article2/0,2817,2364989,00.asp
DirtyShroomz said:
Do you think Sprint throttles service? Only for connection card or both?
Sent from your favorite carrier, black and yellow!
Click to expand...
Click to collapse
Between what's been said about them by reviewers and news articles, no..not at all.
Plus, with their new $10 / month for all, they would be lying to the customer by throttling.
I don't know why you posted this though because, especially lately, very few here are going to be willing to discuss facts.
They're just gonna troll with "omgz spint sux0rs"
I dont care what anyone says they've throttled me more than once. I can always tell exactly when they do it too. It's generally when i've watched a couple of movies on netflix all of a sudden my data speeds bomb for a few hours and then go back to normal. And this was in the middle of the night so I know it wasnt because of a lot of people being on the towers. It's happened to me twice.
brownhornet said:
I dont care what anyone says they've throttled me more than once. I can always tell exactly when they do it too. It's generally when i've watched a couple of movies on netflix all of a sudden my data speeds bomb for a few hours and then go back to normal. And this was in the middle of the night so I know it wasnt because of a lot of people being on the towers. It's happened to me twice.
Click to expand...
Click to collapse
Yes man, just you.
47,000,000 customers, many news places testing constantly, but when it comes to YOU they actually have a guy sitting there ready to push the "throttle" button to piss you off.
brownhornet said:
I dont care what anyone says they've throttled me more than once. I can always tell exactly when they do it too. It's generally when i've watched a couple of movies on netflix all of a sudden my data speeds bomb for a few hours and then go back to normal. And this was in the middle of the night so I know it wasnt because of a lot of people being on the towers. It's happened to me twice.
Click to expand...
Click to collapse
I used to think the same thing. I also use the Evo 4G as my Netflix conduit, and in recent months have experienced the same erratic Wimax performance that you and so many of us describe. I find speaking with Tier Two Tech Support at ClearWire a better source for 4G network conditions than Sprint. Moreover, because I am not a ClearWire customer, I may speak candidly. Two days ago, I asked specifically if Sprint/ClearWire throttled any bandwidth-intensive servers, such as Netflix. I explained that I like to put on a Netflix movie around 12:30 AM and that for the past couple of months, available bandwidth would shrink to an unusable level within a few minutes of starting the movie. He explained that Clear customers would experience throttling but as a Sprint customer, I would need to fall into the top 5% of data users AND be attempting a "Torrent-like" download when the tower's capacity was maxed out, to trigger any throttling. Any throttling would be to a customer, not a particular server. He added that Sprint takes their 4G Unlimited Data Plans very seriously.
ClearWire performs routine maintenance/upgrades to their network towers between the hours of 12:00 AM and 6:00 AM. roughly five days in a normal month. However, as we all know, the last few months have not been normal. One may expect diminished performance during these times. Sprint/ClearWire are working hard to fix the 4G network problems that no one at Sprint will admit exist.
tmwilsoniv said:
that no one at Sprint will admit exist.
Click to expand...
Click to collapse
Not true at all.
http://forum.xda-developers.com/showpost.php?p=11631898&postcount=202
http://forum.xda-developers.com/showpost.php?p=11560714&postcount=124
http://forum.xda-developers.com/showpost.php?p=11568596&postcount=144
http://forum.xda-developers.com/showpost.php?p=11585605&postcount=173
mattykinsx said:
Not true at all.
http://forum.xda-developers.com/showpost.php?p=11631898&postcount=202
http://forum.xda-developers.com/showpost.php?p=11560714&postcount=124
http://forum.xda-developers.com/showpost.php?p=11568596&postcount=144
http://forum.xda-developers.com/showpost.php?p=11585605&postcount=173
Click to expand...
Click to collapse
"Tongue in cheek,"
Look it up!
tmwilsoniv said:
"Tongue in cheek,"
Look it up!
Click to expand...
Click to collapse
Are you trying to suggest that they haven't "addressed the issue" because they haven't held some kind of press conference or something?
They've admitted to the issue and are working on it.
And if you are respectful and ask for it they will refund part of your bill accordingly.
He's saying he was being sarcastic.
Tongue-in-cheek From Wikipedia,
Tongue-in-cheek is a phrase used as a figure of speech to imply that a statement or other production is ironically intended and it should not be taken at face value.
Click to expand...
Click to collapse
Holyrolla said:
He's saying he was being sarcastic.
Click to expand...
Click to collapse
I know what it means.
Read his post, there was nothing sarcastic about his claim that "Sprint won't acknowledge the issues."
mattykinsx said:
Are you trying to suggest that they haven't "addressed the issue" because they haven't held some kind of press conference or something?
They've admitted to the issue and are working on it.
And if you are respectful and ask for it they will refund part of your bill accordingly.
Click to expand...
Click to collapse
For Christ's sake, you can't be serious!
I've been complaining to Tech support, Tier 1, 2, and supervisors since early October. The standard response has been, "We haven't received any complaints," or "Our 4G event board shows no problems," etc. "Let's trouble shoot your phone and if that doesn't work, "We'll make an appointment for you to take it to a Sprint repair center to be looked at."
Press conference? Really!!! I'd be thrilled if one person in Advanced Tech would acknowledge there's a problem.
As for courteous, I must be the most courteous person in the world. I have had 3 of my last 5 bills credited in full to my account.
To whom have they admitted to the issue? And who specifically admitted to it?
If you ask, why then am I complaining since I have been taken care of? Simply put, I don't like being lied to.
tmwilsoniv said:
For Christ's sake, you can't be serious!
I've been complaining to Tech support, Tier 1, 2, and supervisors since early October. The standard response has been, "We haven't received any complaints," or "Our 4G event board shows no problems," etc. "Let's trouble shoot your phone and if that doesn't work, "We'll make an appointment for you to take it to a Sprint repair center to be looked at."
Press conference? Really!!! I'd be thrilled if one person in Advanced Tech would acknowledge there's a problem.
As for courteous, I must be the most courteous person in the world. I have had 3 of my last 5 bills credited in full to my account.
To whom have they admitted to the issue? And who specifically admitted to it?
If you ask, why then am I complaining since I have been taken care of? Simply put, I don't like being lied to.
Click to expand...
Click to collapse
They have acknowledged network issues directly to me, and other forum members, and refunded mine and several other forum members accounts.
Refunds are an obvious admission of an issue.
I would suggest you contact [email protected] if this has been going on for an elongated period of time.
I guarantee things get done that way.
i know for a fact clearwire does.
clearwire 4g = sprint 4g.
Last-Chance said:
i know for a fact clearwire does.
clearwire 4g = sprint 4g.
Click to expand...
Click to collapse
Please provide factual evidence that Clearwire throttle's 4g and that any throttle they may do affects Sprint's 4g users.
My data dips significantly during business hours and on saturdays... quite simply, there arent eenough people in the city to clog the towers enough to justify the drastic change, let alone people using sprint data.
Just sayin.
sobis1dm said:
quite simply, there arent eenough people in the city to clog the towers enough to justify the drastic change, let alone people using sprint data.
Just sayin.
Click to expand...
Click to collapse
That's a pretty ridiculous claim.
http://www.ctia.org/advocacy/research/index.cfm/aid/10323
Sprint has around 47 million customers.
That means one in every five adults has Sprint.
If it does clog the network, that means the network is behind and something they need to work on, but there's more than enough users to do so.
mattykinsx said:
Are you trying to suggest that they haven't "addressed the issue" because they haven't held some kind of press conference or something?
They've admitted to the issue and are working on it.
And if you are respectful and ask for it they will refund part of your bill accordingly.
Click to expand...
Click to collapse
does sprint pay you to be their advocate? talk about a fanboy!
fixxxer2008 said:
does sprint pay you to be their advocate? talk about a fanboy!
Click to expand...
Click to collapse
Ya know what...I'm getting really, really tired of the name calling.
You DO realize that I just told him to contact the CEO's office right? [Annoying them and give them work]
You DO realize that I have advised plenty of people on how to get a REFUND from Sprint right?
How are ANY of those two things "advocating" Sprint?
Exactly.
Whoops on me for trying to help the guy get the issue solved.
At&t sent me a message that i HAVE to upgrade to their 2.2 is this actually important?
Sent from my CM7 HTC Aria using XDAp
AriaUSer_ said:
At&t sent me a message that i HAVE to upgrade to their 2.2 is this actually important?
Sent from my CM7 HTC Aria using XDAp
Click to expand...
Click to collapse
Perhaps the message you received today is different from the one I got. The one I got didn't say I had to flash the update, it just implied as much by emphasizing what an "important" update this is. In any event, it's all a load of crap. The update is not required (it's your device; no one can make you flash a ROM that you don't want to install), and be advised that if you do flash it you won't be able to root. In fact, you'll lose root if you have it and you won't be able to get it back. AT&T can bite me.
This is what the txt message said:
AT&T Free Msg: An important software update is available for your HTC Aria. To update to Android 2.2, connect to http://www.htc.com/us/support/aria-att/downloads/ and follow the instructions.
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It is as Buck said, it is an optional suggestion.
Ok thanks guys I guess mines different they also said I need to install software to my phone
Sent from my CM7 HTC Aria using XDA App
I got one this afternoon.
I hate at and t
Im pretty sure we all got that same message. You dont HAVE to upgrade (or downgrade for those of us on 2.3 already ). Just delete the message and go on with your lives as usual.
AriaUSer_ said:
Ok thanks guys I guess mines different they also said I need to install software to my phone
AT&T Free Msg: An important software update is available for your HTC Aria. To update to Android 2.2, connect to http://www.htc.com/us/support/aria-att/downloads/ and follow the instructions.
This is what I received. In any event, disregard it.
Sent from my CM7 HTC Aria using XDA App
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Sent from my Liberty using XDA App
yah, i got the same message too. DELETE
told my friends also to disregard. Damn ATT trying to take control
I looked at the message as I was heading into the bank, laughed because I was already on 2.2 (Liberated FR008) and deleted the message.
Coming to find out, it was ironic that I received the message the same day AT&T started clamping down on iPhone users for tethering, since I had to use the hotspot function on an unlimited data plan the weekend before due to a fried cable modem in the house.
Deleted message. It was also on the day that I read somewhere that AT&T is buying out T Mobile. Another bad sign...The less competitors to AT&T = Higher pricing, less stability, poorer customer service and pretty much an all around awful experience..
...coming right up!
Yeah, like everyone has said don't be fooled into this update.
A friend of mine went to att and bought an android, but they helpfully updated the device before giving it to him. He promptly asked for a virgin device and they did so.
They will sell you what you want... well mostly. Heh
"Do you mind if I turn up the AC?"
So, hypothetically, say I'm an idiot
and updated with ATT before reading this forum post about how I won't be able to root/mod. Any estimates on how long it will take before 2.2 is rooted for the Aria? I now realize a few of the very simple things HTC/ATT haven't changed that would have helped a lot in simple day to day stuff, like light sensor control (why do those damn buttons at the bottom have to be so bright at night), and removing ATT bloatware.
Amen 2 that simplemobile is the bomb 60$ unlimited an 4g ooh nice fucc tmo an at&t
OJsakila said:
Deleted message. It was also on the day that I read somewhere that AT&T is buying out T Mobile. Another bad sign...The less competitors to AT&T = Higher pricing, less stability, poorer customer service and pretty much an all around awful experience..
...coming right up!
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sent from my simple mobile htc via tapatalk
I never understood the frustration or hate over any provider honestly.
AT&T/HTC finally coming around with their 2.2, which is great for folks who don't want to do what a lot of us do to the phone.
For the rest of us, delete/ignore the message. Nobody is forcing you to take 2.2. Situation resolved.
ATT isn't the bane of wireless communications. Fact is, no single provider out there is the end-all be-all godsend for everyone, because it's a volatile industry and everyone's wants/perceptions/experiences are different.
Many smaller networks piggyback/lease frequency/bands/bandwidth from the same towers we're all on. As such you're not going to see hellish lag or vastly deposed quality. Their network priority levels -might- change a bit, but they're not taking over the bandwidth. They were already on the same highway with us, just in a different lane.
If it's like any buyout, the inducted customers will be offered a package to stick with their grandfathered plan (if it has benefits over the company's standard plans), and will probably also keep the same limitations as before.
Example, if TMO had no service or roaming service in City A but ATT has service there, they won't get the service because of the grandfathered plan unless they go with a full ATT plan. Even though the whole time the only difference was a network flag somewhere saying that this person's account isn't authorized to use the tower in that city.
That's really what a lot of it boils down to most of the time.
SimpleMobile might work for someone, VZN might work for another.. etc.
Customer Service is always going to vary no matter what, that's based on expectations/experience. If you like the outcome you love the service, if not they suck. So take that out of the equation. Most of the big boys have similar plans right now, and have been playing the technology game.
Until someone decides to suddenly get fruity with plan prices or has some epic technology gamepiece to play.. it's going to remain mostly the same across the board.
We're all simply dollars and cents. We're a number in a database which is then multiplied by how much they pull from us annually, so they can forecast their own income. We pissed someone off, boo hoo, we have a few million other customers.
I'm not PRO ATT either. I help friends find what works for them. I give them advice based on what their needs/wants are. I used to be Bell South, then it went Cingular, now it's AT&T--and I've kept my original plan from day one because it's better than what any other provider has right now. Last I checked, 2 years ago, I'm one of two people in the entire ATT network with that particular plan. It works for me.
Good hunting to everyone out there, and enjoy the technoloigy.
I have been a long term customer of att and have for the most part been happy. However, it is frustrating that they charge for every feature versus other carriers who give it for free or cheaper.
I think for the most part there are good reasons why people bash the company. Maybe they should switch carriers if it bothers them enough, I'm not sure. However, my minor compliants do not warrant a switch.
Btw, a phone is now more than a voice communication device and to put artificial restrictions in software in my mind is absurd.
I'm happy for you that you have a great plan, but as you know the curent plans are poor in comparison. People are allowed to complain. Let them.
"Do you mind if I turn up the AC?"
OJsakila said:
Deleted message. It was also on the day that I read somewhere that AT&T is buying out T Mobile. Another bad sign...The less competitors to AT&T = Higher pricing, less stability, poorer customer service and pretty much an all around awful experience..
...coming right up!
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Doesn't this mean we get better signal ?
vicmora5 said:
Doesn't this mean we get better signal ?
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No. They use/share/pay for the same towers.
actually, as a tmobile customer you might have more access or something but, honestly, I really dont know..lol
TheFurnace said:
I have been a long term customer of att and have for the most part been happy. However, it is frustrating that they charge for every feature versus other carriers who give it for free or cheaper.
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I haven't compared their plans since summer, and at that point I'd compared their plans with VZN and Sprint, for someone else. At that time all 3 companies had the exact same plan offerings down to the feature and penny. Only difference was how each one billed data.
For this person, data wasn't an issue anyhow because they wanted a "regular" phone. So it came down to what phone they wanted, and they went VZN because ATT's regular phone selection blows whale chunks.
We didn't look at other smaller or competing providers because they didn't offer the same overall coverage as the big 3 did.
So what I'm saying is, I dunno what's out there now, but it seems the big 3 have similar plans as each other every time I look. Smaller competitors may have better options/plans/all-inclusive-stuff but again, you have to make sure it works for you.
And bear in mind one reason TMO scuttled the ship is because they were losing income fast.
TheFurnace said:
I think for the most part there are good reasons why people bash the company. Maybe they should switch carriers if it bothers them enough, I'm not sure. However, my minor compliants do not warrant a switch.
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Totally agree! "your mileage may vary", everyone's experience will be different. SprintPCS pissed me off years ago, one reason I was glad to drop them. They were undergoing heavy technical issues with their towers in our area, but because of how they had the phone programmed, even though it could roam digitally it didn't--they set it up to use their service only if we were near their signal.
Couldn't even dial 911 at one point, and I showed this to the techs. They tried with their phones.. same thing. The white-washed faces and lack of response said it all.
Prior to their working on the towers I dropped calls more frequently than I took steps walking. One time when I dropped my phone, the antenna broke off and part of the PCB was actually damaged--and it got a better signal.
TheFurnace said:
Btw, a phone is now more than a voice communication device and to put artificial restrictions in software in my mind is absurd.
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Totally agree! They've got their reasons though. They're there to stay in business, we're here to make use of their service. It's a matter of keeping each-other happy.
TheFurnace said:
I'm happy for you that you have a great plan, but as you know the curent plans are poor in comparison. People are allowed to complain. Let them.
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I didn't mean to come off as a jerk and hope nobody took it as such. I'm a huge supporter of getting your complaints out there and letting people know how your experience went.
I just hate it when I see endless complaints and it seems like none of it is fruitful. If you complain, that's good! Just try and make it count. Do more than complain, explain your situation so others can make informed decisions about which carrier to go to. Things like "XYZ Carrier SUCKS they should burn to the ground!" doesn't help anyone.
Not saying anyone here has done that! I just saw a stream of "random hate for various reasons" starting to come out, like I do everywhere, and wanted to encourage folks to try and make it count. And to understand how things operate a little bit better.
Happy hacking everyone
vesperwillow said:
I haven't compared their plans since summer, and at that point I'd compared their plans with VZN and Sprint, for someone else. At that time all 3 companies had the exact same plan offerings down to the feature and penny. Only difference was how each one billed data.
For this person, data wasn't an issue anyhow because they wanted a "regular" phone. So it came down to what phone they wanted, and they went VZN because ATT's regular phone selection blows whale chunks.
We didn't look at other smaller or competing providers because they didn't offer the same overall coverage as the big 3 did.
So what I'm saying is, I dunno what's out there now, but it seems the big 3 have similar plans as each other every time I look. Smaller competitors may have better options/plans/all-inclusive-stuff but again, you have to make sure it works for you.
And bear in mind one reason TMO scuttled the ship is because they were losing income fast.
Totally agree! "your mileage may vary", everyone's experience will be different. SprintPCS pissed me off years ago, one reason I was glad to drop them. They were undergoing heavy technical issues with their towers in our area, but because of how they had the phone programmed, even though it could roam digitally it didn't--they set it up to use their service only if we were near their signal.
Couldn't even dial 911 at one point, and I showed this to the techs. They tried with their phones.. same thing. The white-washed faces and lack of response said it all.
Prior to their working on the towers I dropped calls more frequently than I took steps walking. One time when I dropped my phone, the antenna broke off and part of the PCB was actually damaged--and it got a better signal.
Totally agree! They've got their reasons though. They're there to stay in business, we're here to make use of their service. It's a matter of keeping each-other happy.
I didn't mean to come off as a jerk and hope nobody took it as such. I'm a huge supporter of getting your complaints out there and letting people know how your experience went.
I just hate it when I see endless complaints and it seems like none of it is fruitful. If you complain, that's good! Just try and make it count. Do more than complain, explain your situation so others can make informed decisions about which carrier to go to. Things like "XYZ Carrier SUCKS they should burn to the ground!" doesn't help anyone.
Not saying anyone here has done that! I just saw a stream of "random hate for various reasons" starting to come out, like I do everywhere, and wanted to encourage folks to try and make it count. And to understand how things operate a little bit better.
Happy hacking everyone
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Ah, then we definitely agree. Thanks for clarifying your point. I understand completely. Cheers!
"Do you mind if I turn up the AC?"
Has anyone been caught / harassed by atnt for tethering or portable hotspot? I very rarely use these but have recently heard of them cracking down.
Sent from my Liberty using XDA App
I'm trying to buy a phone to replace my wife's POS Samsung Moment. She wants the Evo, so I called Sprint a few weeks ago to order her one. I was prepared to pay full price for the Evo since neither myself nor my wife is due for an upgrade, but the sales rep on the phone took a look at my lines (I have 4 phones plus a "line" for my Airave) and told me that she was going to upgrade me based on the Airave upgrade eligibility. Dumb me, I actually argued with her and told her that it wasn't a phone, and she acknowledged it but said that it would save me money and make me a happy customer. Hey - whatever she can do, that's great, so let's jump on that! Bad news - they were out of stock of the Evo AND the Evo Shift, and I flat refused to get her the Epic (I am not a fan of Sprint's CURRENT Samsung offerings...but would love to look at the Nexus S.)
On a Friday afternoon trip, she decided she'd had enough of her phone locking up, so she wanted to stop by the Sprint store. After waiting in there for about an hour and a half (I expect crap service there, and am never disappointed...) the sales rep brought us out a white Evo (what she really wanted.) However, when we explained what the Sprint sales rep on the phone was going to do, he acknowledged that he HAD done that before, but he'd gotten into trouble for it. He was adamant that he wasn't going to do it for us, and while I was perturbed, I wasn't going to ask him to jeopardize his job. He told me that the reps on the phone shouldn't have offered either.
So who was right? I admit it sounds fishy to try and skirt the prices by "upgrading" an Airave, but if the phone rep wasn't so quick to offer to do it, I'd be calling shenanigans. I don't *want* to pay full price, but if I can save $150, I'd be stupid not to.
We didn't buy it - I'm going to try calling back and getting the Nexus S when it's released and see if I can get the same offer.
I don't think they are supposed to upgrade an Airave line. If they do then that probably would mean you'd have to send in the Airave and be stuck with that number as an additional line.
You can do one of two things.
1. Ask for the manager, listen to what he/she tells you, then ask for like an area or district manager about the data lockup with the Moment. Also remind them that it's also illegal against the FCC for any type of phone in service or not to not be able to dial out to an emergency number such as 911, and when the lockup starts on the Moment, you can't call out at all.
or
2. With Sprint, if you've had your phone replaced three times due to a hardware or software issue you've been having then Sprint offers you an early upgrade.
With both of these Sprint will offer you an early upgrade, but most likely it will not be an Evo, or they will offer you a discount on some phones to upgrade to.
vbetts said:
You can do one of two things.
1. Ask for the manager, listen to what he/she tells you, then ask for like an area or district manager about the data lockup with the Moment. Also remind them that it's also illegal against the FCC for any type of phone in service or not to not be able to dial out to an emergency number such as 911, and when the lockup starts on the Moment, you can't call out at all.
or
2. With Sprint, if you've had your phone replaced three times due to a hardware or software issue you've been having then Sprint offers you an early upgrade.
With both of these Sprint will offer you an early upgrade, but most likely it will not be an Evo, or they will offer you a discount on some phones to upgrade to.
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You mentioned lockup - I've been lazy and haven't researched her issue, but that's EXACTLY the problem...the phone just freezes. Can you provide any link to information regarding that? It's well out of warranty and this would be the first time we're reporting this, unfortunately.
Sprint had made it very clear to all reps not to use the upgrade on the Airave line. Many people have done it in the past but in no way should they be doing so now, it does put your job on the line believe it or not.
And as far as what the guy above said, it's not that easy.
Sent from my spaceship!
DirtyShroomz said:
Sprint had made it very clear to all reps not to use the upgrade on the Airave line. Many people have done it in the past but in no way should they be doing so now, it does put your job on the line believe it or not.
And as far as what the guy above said, it's not that easy.
Sent from my spaceship!
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I have no reason to believe it doesn't. Perhaps I just talked to someone who didn't care
So why does the airave show the upgrade eligibility? If it can't/isn't supposed to be used, then take that visibility away from the customer. That would simplify things greatly, and no one would be having this discussion in the first place.
Once i got my airvana my account did the same thing. My wife should be available for the 150 but it switched to the airvana now. I dont know whats going to happen when she goes in for the upgrade either.
jickey said:
I have no reason to believe it doesn't. Perhaps I just talked to someone who didn't care
So why does the airave show the upgrade eligibility? If it can't/isn't supposed to be used, then take that visibility away from the customer. That would simplify things greatly, and no one would be having this discussion in the first place.
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Because the system shows it as a line, simple as that. Your car shows it can go 150mph, do you use it?
Sent from my spaceship!
fireburster said:
Once i got my airvana my account did the same thing. My wife should be available for the 150 but it switched to the airvana now. I dont know whats going to happen when she goes in for the upgrade either.
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Call in and have it fixed, assuming she didn't lose her upgrade because of the premier program change.
Sent from my spaceship!
DirtyShroomz said:
Because the system shows it as a line, simple as that. Your car shows it can go 150mph, do you use it?
Sent from my spaceship!
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Well, *MY* car doesn't show 150, but if I need to use it, I could
Just playing devil's advocate here - not disagreeing. I understand, just being argumentative with your example...
jickey said:
Well, *MY* car doesn't show 150, but if I need to use it, I could
Just playing devil's advocate here - not disagreeing. I understand, just being argumentative with your example...
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Hah it's cool, it's a forum. Theres no way for Sprint to remove an upgrade from a line and since the airave shows as an additional line it has an upgrade. Bugs that cost more to fix then leave alone and educate reps about I guess.
Sent from my spaceship!
DirtyShroomz said:
Hah it's cool, it's a forum. Theres no way for Sprint to remove an upgrade from a line and since the airave shows as an additional line it has an upgrade. Bugs that cost more to fix then leave alone and educate reps about I guess.
Sent from my spaceship!
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LOL - I'm a SME/Senior Support tech for a large software company - you're preaching to the choir about bugs that cost too much to fix - or development WON'T fix
jickey said:
LOL - I'm a SME/Senior Support tech for a large software company - you're preaching to the choir about bugs that cost too much to fix - or development WON'T fix
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Lol I had no idea but at least you understand
Sent from my spaceship!
Can't you get around this by just going into Bestbuy, RS, or wirefly, then telling them you want to upgrade the 'airave number', it'll show up qualifying as a upgrade, then you buy the phone for the upgrade price (usually the same as a new customer), and walk out, then switch your airave back to that number in a day or two via the sprint site or calling sprint.
Going to try this, since we have 3 lines, all go on a $150 discount (saving them for the EVO 3D) and an airave with a $150 discount, too, which I want to use now on a Nexus S 4G.
Yeah, yeah, this is kind of unfair and cheating the system, but it's Sprint's fault/error/issue, and I'm pissed that I've been getting 0 - 150k from the tower by my house for 5 months now and they don't seem to care. 4G is like 500k tops, unless you're standing across the street from the tower, then it's 2k, which is barely faster than 3G's optimal speed. :|
Hrshycro said:
Can't you get around this by just going into Bestbuy, RS, or wirefly, then telling them you want to upgrade the 'airave number', it'll show up qualifying as a upgrade, then you buy the phone for the upgrade price (usually the same as a new customer), and walk out, then switch your airave back to that number in a day or two via the sprint site or calling sprint.
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i would like to know if this is something doable by going through 3rd party.