Subject Edit: Motorola Warranty Repair Issues - No problem with bootloader, but HORROR STORY!
EDIT: MY SD CARD HAS BEEN RECOVERED, REJOICE! Be careful anyone who is purchasing a Motorola phone.
I sent my Atrix in to repair the fingerprint scanner and touch screen as neither were working only a couple months after purchase.
After submission, motorola changed the repair to a slow repair(5-7 days) instead of express repair which I was guaranteed (2-3 days).
I received the phone back, both the fingerprint scanner, and the touch screen still do not work.
In addition, the repair team stole my Wintec 32GB Class 10 Micro SD card that I purchased on NewEgg for $82.49 a couple weeks before my pre-order arrived.
I wish I hadn't accidentally included this in my return. Stay away, for your own good.
I was disconnected from customer support several times while trying to resolve this issue also.
Spread the word, I have posted this status on my facebook for all 400 friends to see.
I really hope the advocacy office can resolve this issue for me without getting the BBB, attorney general, and my lawyer involved.
The only good news about this whole matter is that the BOOTLOADER being unlocked did not cause an issue.
After receiving back from motorola I now have a stock ROM again, KennethPenningtons rom is no longer there, and the "UNLOCKED" no longer appears in the top left hand corner when booting the phone. I don't know if they replaced the MOBO or something to do so, but on my repair sheet it only says "Software" and doesn't indicate they replaced any hardware.
Never had a problem with Motorola repair in my country. In fact, good after sales service is the reason why I got a ATRIX instead of a gs2 or a sensation. The fact that they actually repaired your phone shows how good they are . You should email someone to complain about your missing memory card.
Sent from my MB860 using XDA App
Matthew, I think you missed the point.
I received the Atrix back with a broken fingerprint scanner, as well as a non-working touch screen.
The phone is completely useless, all they did was wipe the software.
I have emailed the advocacy team, but I am not ready to go an additional week without a phone just yet.
gzrecoil said:
Matthew, I think you missed the point.
I received the Atrix back with a broken fingerprint scanner, as well as a non-working touch screen.
The phone is completely useless, all they did was wipe the software.
I have emailed the advocacy team, but I am not ready to go an additional week without a phone just yet.
Click to expand...
Click to collapse
from what it seems to me, they prolly saw you had custom firmware installed so they figured a wipe to stock would fix the problems. sorry it didn't. it also sucks about your SD card, i've had nothing but good experience from Motorola in all my years of celluar usage.
i'm sure if you contact customer support and talk to some people, you can get everything worked out.
Alcapone263 said:
from what it seems to me, they prolly saw you had custom firmware installed so they figured a wipe to stock would fix the problems. sorry it didn't. it also sucks about your SD card, i've had nothing but good experience from Motorola in all my years of celluar usage.
i'm sure if you contact customer support and talk to some people, you can get everything worked out.
Click to expand...
Click to collapse
I agree, it is just unfortunate that they did not test the touch screen or the fingerprint scanner since those were the things that were broken.
I had already tested a stock rom and determined it was definitely a hardware issue, so it was extra frustrating.
In addition, their wipe caused me to lose everything, and my backup of all apps was on the SD card which was stolen.
After 30 minutes on the phone I was offered a 2GB sd card, which I laughed off.
I was placed on hold for another 5 minutes and offered a 16gb SD card, which I declined as my 32GB was full so I definitely do not want a 16GB.
In addition, I will be frustrated if they finally offer me a 32GB card but not a Class 10 card.
At this point I just want to cut my losses and be done with Motorola. This phone also has connectivity issues in which I cannot connect to the internet even when WIFI and 4G both have signal.
SMH... Great phone, lot's of problems.
gzrecoil said:
Matthew, I think you missed the point.
I received the Atrix back with a broken fingerprint scanner, as well as a non-working touch screen.
The phone is completely useless, all they did was wipe the software.
I have emailed the advocacy team, but I am not ready to go an additional week without a phone just yet.
Click to expand...
Click to collapse
How do you use the phone without the touch screen, aren't you basically going without the phone anyways?
gzrecoil said:
I agree, it is just unfortunate that they did not test the touch screen or the fingerprint scanner since those were the things that were broken.
I had already tested a stock rom and determined it was definitely a hardware issue, so it was extra frustrating.
In addition, their wipe caused me to lose everything, and my backup of all apps was on the SD card which was stolen.
After 30 minutes on the phone I was offered a 2GB sd card, which I laughed off.
I was placed on hold for another 5 minutes and offered a 16gb SD card, which I declined as my 32GB was full so I definitely do not want a 16GB.
In addition, I will be frustrated if they finally offer me a 32GB card but not a Class 10 card.
At this point I just want to cut my losses and be done with Motorola. This phone also has connectivity issues in which I cannot connect to the internet even when WIFI and 4G both have signal.
SMH... Great phone, lot's of problems.
Click to expand...
Click to collapse
best thing i can suggest for you to do is keep asking for someone higher up on the food chain while you're in contact with customer service, eventually you'll get to someone with the power to solve your problems. do you have any way to prove that your SD card was actually in the phone you sent them? and did you compare IMEI's with the phone you sent, and the phone you got back? they might have just replaced the phone without checking to see if you had an SD card or not in the old one. if they did do that though, it's a real shame your new phone has the same problems.
ChumleyEX said:
How do you use the phone without the touch screen, aren't you basically going without the phone anyways?
Click to expand...
Click to collapse
I can't use the phone. I can get it to work, but the touch screen is unreliable and frequently freezes as if a raindrop was on it and causing input.
I am able to answer phone calls for the most part, but not much else.
I am going to keep it until after the weekend and send it back again.
Unfortunately, no I don't really have a good way to prove I did not remove the card.
I do have my receipt from Newegg, but that is really all I have to go on.
It's a shame, hopefully they have cameras and can nab the guy putting the SD card in his pocket.
gzrecoil said:
I can't use the phone. I can get it to work, but the touch screen is unreliable and frequently freezes as if a raindrop was on it and causing input.
I am able to answer phone calls for the most part, but not much else.
I am going to keep it until after the weekend and send it back again.
Unfortunately, no I don't really have a good way to prove I did not remove the card.
I do have my receipt from Newegg, but that is really all I have to go on.
It's a shame, hopefully they have cameras and can nab the guy putting the SD card in his pocket.
Click to expand...
Click to collapse
what about the phone itself? is it the same one you sent in, do you know the IMEI of your phone so you can compare?
Alcapone263 said:
what about the phone itself? is it the same one you sent in, do you know the IMEI of your phone so you can compare?
Click to expand...
Click to collapse
IMEI is the same, it is the same phone.
I am curious what they did to remove the "Unlocked" from the bootscreen.
gzrecoil said:
IMEI is the same, it is the same phone.
I am curious what they did to remove the "Unlocked" from the bootscreen.
Click to expand...
Click to collapse
RSD flash stock firmware removes the 'unlocked' from the bootloader. you're still unlocked, you just have to reflash pudding.
i hope that you get everything sorted out for you man. it always sucks to get bad customer service
Alcapone263 said:
RSD flash stock firmware removes the 'unlocked' from the bootloader. you're still unlocked, you just have to reflash pudding.
i hope that you get everything sorted out for you man. it always sucks to get bad customer service
Click to expand...
Click to collapse
Thanks a lot, it really is a bummer.
What's the most frustrating is that I pre-ordered this phone and told so many people to get it(at least 10 of which actually did, imagine how many of their friends did too), and now I am the one experiencing the most problems.
I've never even OC'd. I am at least happy that they did not refuse my warranty for having an unlocked bootloader alone, for that I give them props.
I thought I might have to fight them over these repairs even though they have nothing to do with the bootloader.
:/
it's a real shame, i've received nothing but good support from Moto. i had an old Razer that got replaced two or three times, even after the warranty ran out.
they've always been expedient and friendly with me, extremely helpful. i guess the guy working on your phone was just a bad apple in the bunch. maybe you can get someone in Motorola Mobility to fix your problems and put this all behind you, the Atrix really is an amazing phone and i'm sure Moto will have a lot more great products out after Google finishes their takeover.
I sent my Atrix in because turning on Wifi would crash the phone. I got it back the first time and it still had issues. I sent it in again (and got Motorola to send me a Fedex label for free shipping). This time they sent me a replacement phone. While not the best experience, I would say they did what they were obligated to do.
txaggies07 said:
I sent my Atrix in because turning on Wifi would crash the phone. I got it back the first time and it still had issues. I sent it in again (and got Motorola to send me a Fedex label for free shipping). This time they sent me a replacement phone. While not the best experience, I would say they did what they were obligated to do.
Click to expand...
Click to collapse
My phone was so new I would accept nothing but prepaid labels for the return, and they did issue them to my surprise. I was also very happy with this action.
You are lucky that you got a replacement phone, I wish they offered me the same option since I am also having trouble with WIFI & 3g/4g.
I am overwhelmed so far by the positive experiences with motorolas support listed in this thread, I hope they are also able to provide me the same experience and retain me as a loyal customer.
I loved my V600 back in the day, and never had problems with my RAZR.
Why would you send Motorola an unlocked phone? You knew you voided their warranty yet you still expected them to fix it?
They took the SD card as payment to turning a blind eye to the unlocked phone.
Karma.
Sent from my Atrix
Feel your pain with the FP reader and screen, but regarding the SDCARD.................your own fault. Should have removed it before you sent it in! Sorry bout' your luck there.
---------- Post added at 04:41 PM ---------- Previous post was at 04:37 PM ----------
Celidonius said:
Why would you send Motorola an unlocked phone? You knew you voided their warranty yet you still expected them to fix it?
Click to expand...
Click to collapse
You "may" void your warranty. Many people are returning phones with unlocked bootloaders and receiving them back working and with unlocked bootloaders. Nothing anywhere I have seen states you absolutely will void your warranty. If the bootloader unlock doesn't cause the problem, they legally will waste a lot of time and money on lawyers for nothing, so it appears they are just ignoring unlocked bootloaders.
Great news! The SD card has been re-covered. It was shipped back to me with the battery cover and was hiding in the bottom right of the fedex pak. I didn't even think to look there since the letter included only mentioned they were shipping back the battery cover.
At the time I was so mad they shipped back my cracked battery cover instead of a new one I didn't even do a thorough search of the package.
Now I just have to get it back in there to fix the FP Scanner & Screen.
PHEW!
gzrecoil said:
Great news! The SD card has been re-covered. It was shipped back to me with the battery cover and was hiding in the bottom right of the fedex pak. I didn't even think to look there since the letter included only mentioned they were shipping back the battery cover.
At the time I was so mad they shipped back my cracked battery cover instead of a new one I didn't even do a thorough search of the package.
Now I just have to get it back in there to fix the FP Scanner & Screen.
PHEW!
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Related
So I have a bunch dust in my screen, and a noticeable leak in the corner where its coming from.
So i call HTC and set up a "Swap" they tell me they need a "credit card on file that they will not charge" I give the number wait 2 days... no email.
I call again and they tell me they need to CHARGE my card 530$ before sending the replacement phone. My card doesn't have that kind of room left because I just bought the phone for 530$. Cant really dish out 1060$ on a phone in a week.
So at this point I'm angry and I tell the woman I'd just like to return the phone. Now I'm informed that I cannot return my phone because its ENGRAVED.
My only option is a repair in which i wont have a phone for close to a month.
Pretty awesome considering I just got this phone less than a week ago.
Sure wish i read the fine print.
That's about it... just needed to vent.
DON'T GET YOUR PHONE ENGRAVED
dills84 said:
Sure wish i read the fine print.
Click to expand...
Click to collapse
this. .
the no returning after an engraving is something I'd expect.
Now, that it will take a month with no phone to get it fixed? Thats just wrong. I choose to not get it in graved to get it faster, but looking back it seems like it was the best decision to make.
It's just an authorization they place on your card until they get your phone back so that you don't run with two phones. That seems pretty reasonable to me. I'd work out a way of being able to do that... you won't have to pay the bill.
What's odd is that I'm getting a swap as well (dead pixel), now granted I haven't heard anything new from them as yet, however I was told that my credit card won't have any sort of hold on it.
yeah, its just a hold on that amount, but you still need that amount as available credit on the card..
that sucks though...i place my initial order with engraving, but my order didnt go through because i didnt have that much available credit on my card, so i canceled my original order, and used a different card, but opted for no engraving after reading it would delay the order up to 72 hours...
but someone here on the forums ordered with engraving on the first day, and got the phone the next day....anyways good luck
That really sucks I have to say, though, google's page makes it pretty clear you're not going to be able to return the phone after engraving.
Here's the entirety of the text on the engraving page:
Want to engrave your phone?
It's easy to personalize your phone. Just type it once and check it twice. Keep in mind, engraved phones cannot be returned.
Engraved phones will ship within 72 hours of placing your order.
Learn more in our Terms of Sale.
Click to expand...
Click to collapse
so everyone with engraving might as well root...?
charkosh said:
What's odd is that I'm getting a swap as well (dead pixel), now granted I haven't heard anything new from them as yet, however I was told that my credit card won't have any sort of hold on it.
Click to expand...
Click to collapse
I was also told this. And this is the reason I am so frustrated.
icon57 said:
so everyone with engraving might as well root...?
Click to expand...
Click to collapse
Well, if the phone were ever to break you couldn't get it repaired once rooted. So there's still a risk you're taking.
icon57 said:
so everyone with engraving might as well root...?
Click to expand...
Click to collapse
Well we still get a warranty. HTC offered to "repair" my phones screen, but then told me it could be a long time before I see it again.
I thought i paid 530$ for a phone that was supposed to be new and 100% functional.
I also offered to ship them my phone first. And then have them ship me a new replacement (thereby bypassing the credit hold) and the rep responded "thats just not how we do things"
my problem is I dont have a credit card. So placing a "hold" on my debit card locks up 530$ of my real money... its just not acceptable.
dills84 said:
So I have a bunch dust in my screen, and a noticeable leak in the corner where its coming from.
So i call HTC and set up a "Swap" they tell me they need a "credit card on file that they will not charge" I give the number wait 2 days... no email.
I call again and they tell me they need to CHARGE my card 530$ before sending the replacement phone. My card doesn't have that kind of room left because I just bought the phone for 530$. Cant really dish out 1060$ on a phone in a week.
So at this point I'm angry and I tell the woman I'd just like to return the phone. Now I'm informed that I cannot return my phone because its ENGRAVED.
My only option is a repair in which i wont have a phone for close to a month.
Pretty awesome considering I just got this phone less than a week ago.
Sure wish i read the fine print.
That's about it... just needed to vent.
DON'T GET YOUR PHONE ENGRAVED
Click to expand...
Click to collapse
I got my phone engraved and received it in two days with absolutely no problem. Engraving was perfect and so was the phone. Still loving it. Sorry you had so much trouble, but I think the engraving is an awesome feature. Who can say they had any phone with a feature to engrave? lol, thats how I look at it.
Ssantos6981 said:
I got my phone engraved and received it in two days with absolutely no problem. Engraving was perfect and so was the phone. Still loving it. Sorry you had so much trouble, but I think the engraving is an awesome feature. Who can say they had any phone with a feature to engrave? lol, thats how I look at it.
Click to expand...
Click to collapse
Yeah the engraving would look great if my screen wasn't full of dust particles and clicked whenever i applied pressure to it.
dills84 said:
Yeah the engraving would look great if my screen wasn't full of dust particles and clicked whenever i applied pressure to it.
Click to expand...
Click to collapse
What part of your screen is clicking? Is it the lower right?
uansari1 said:
What part of your screen is clicking? Is it the lower right?
Click to expand...
Click to collapse
Lower left same spot the dust is coming through clicks as if the adhesive tape keeps letting go.
icon57 said:
so everyone with engraving might as well root...?
Click to expand...
Click to collapse
Return != warranty service.
So, no. Simply engraving your phone does not remove the "lose your warranty" counter-incentive to root.
IMHO, the key reason not to get engraving (the lesson I learned from buying the only iPod I've ever owned like 5 years ago), is that unless you engrave it with something generic like "my n1 pwnt ur iphonez" then you basically will have a harder time ever selling it when you upgrade to your next handset. All of my phones thus far have been partially subsidized by the sale of my unlocked and hacked previous handset.
That's a reasonable way to do warranty service. How else would you expect them to do it? Ship you another phone on your honor?
The only thing engraving has to do with this is that you can't now return your phone for your entire money back -- it didn't change their warranty policy, right?
dills84 said:
Well we still get a warranty. HTC offered to "repair" my phones screen, but then told me it could be a long time before I see it again.
Click to expand...
Click to collapse
that is most unfortunate
I thought i paid 530$ for a phone that was supposed to be new and 100% functional.
Click to expand...
Click to collapse
http://www.engadget.com/2009/11/24/core-i7-imacs-showing-up-doa-including-ours/
How about dropping well over a grand for something to have it arrive broken? Nothing is infallible.
I also offered to ship them my phone first. And then have them ship me a new replacement (thereby bypassing the credit hold) and the rep responded "thats just not how we do things"
Click to expand...
Click to collapse
That is how almost every company handles things like this.
You authorize them to take the cost of a phone off your card if you fail to return your broken one. Not a dime comes out unless that happens. Personally, I have dealt with this setup with many companies and have never been screwed.
my problem is I dont have a credit card. So placing a "hold" on my debit card locks up 530$ of my real money... its just not acceptable.
Click to expand...
Click to collapse
aaaaah.
This is completely different. Of course, this is not HTC's problem, but yours. That being said, I have gone through what you are going through. There is a means for them to authorize the 530 against a debit card differently from how it is done for a credit card. I had to do this a few years ago as I paid for a part with my debit card and in order to get a replacement (warranty issue) they had to use the same card on file. I saw them deduct the amount out, I called them and after dealing with the bank for a few moments everything was kosher.
Sorry to hear your honeymoon was so short lived with your n1
Just so every one knows what my screen looks like. here ya go:
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Sweet 600$... one week old phone eh?
And by the way... none of the dust pictured is stuck under the screen protector. i made sure of that.
So, this weekend I noticed some dirt under my screen. It isn't too bad, but I paid good money for this phone and I pay $7 a month for TEP, so I want to be completely satisfied with what I have to make it all worthwhile. I'm one of those paranoid people that pre-order the BodyGuardz full-body kit before the phone has even arrived. Anyways, my phone is absolutely mint condition with the exception for some noticeable smudging on the top left of the screen. I even have a Case-Mate Barely There case on top of the full-body BG to protect the camera.
So I took it to a local Sprint store and waited nearly an hour for them to start working on the phone. The local rep told me it would be 2 hours to get it fixed. No problem as Outback was right next door. I grabbed some food and when I returned I was handed back my phone. Only, the screen was completely scratched up and the top and bottom front edges of the phone were chipped. I calmly approached the rep and said that I wasn't going to accept it as it is in far worse condition than when it arrived. I wasn't surprised when the rep said that they had replaced my screen with one that was laying around. I should have taken pictures of the condition so you guys know what I am talking about. I'm surprised they expected anyone to be ok with that. Anyways, so I have them put my old display back and they said that I would have to wait for a new screen to come about so I can get it swapped.
On the way home, I called customer service and explained the situation. After explaining to him that I was not going to waste any more time going through a similar situation in another store he was able to get an advanced replacement sent to me. He told me it would be a couple of weeks as the device was being preordered. I didn't mind as he told me that I would most likely be receiving a new device rather than a refurb due to the low availability. Sweet right?
So I get home today and I am pleasantly surprised to see the replacement waiting for me. I open it up and I noticed a crappy, $5 USB charger (that's odd), what seemed like an original EVO battery but turned out to be a black battery wrapped in red paper (I thought this one was pretty funny), a brand new back cover, and what looked to be a brand new EVO (display sticker was on and everything). Awesome!
Not quite. As I turn the device over, I notice the camera is completely scratched up. I mean, really scratched up. The rim around it was also all chipped. The kickstand had some scratches on it as well. Here we go again...
After being transferred about 3 times where I had to verify my account and explain the situation each time, I was able to get another replacement sent my way. Same story, might be 2 weeks as it is low demand. I explained to the rep that I don't want to keep going through this and I have had similar experiences with replacing my Palm Pre in the past and asked if there was any way he could request a new device. He said he wasn't able to as was not presented to him in the system. He then proceeded by saying that I could keep the charger and battery for my troubles. I giggled. It was as if they knew they were screwing me over and sent me those as if it would satisfy me. I have dealt with my replacements from Sprint and never have they just given me extra "goodies".
I'll most likely be cancelling my 5-line service with them if I don't get a flawless refurb or a new device from them. I have spent way too much time and energy dealing with this type of situation with my Palm Pre, and now with my EVO.
I was already pissed about the $10 additional smartphone tax and the screwed up discount limitations, but this is just pushing me over the edge.
That is exactly why I don't even bother with insurance... they are especially horrible on sprint but I got am illegally rebranded motorola when I was on centennial... Hated their insurance service
There is a reason why Hitler blew a gasket yesterday.
PS. My name is HondaCop and I approve this message.
Good Luck...
Good luck with that flawless idea, I went through 3 refurbs before I demanded brand new phone. On inspection of the new phone, it has light leakage around the gasket and a pin hole next to the home button that light comes through.
I have given up on HTC and Sprint. Once my contract is up, I am either jumping overboard or researching phones thoroughly
Im sorry to hear about that dude. I have had some trouble with sprint but just recently I got a BRAND NEW out of the box phone for free. My battery was shot and it wouldnt charge or turn on so I went in and told sprint that it wouldnt turn on and apparently they didnt think to try a different battery, they gave me a brand new phone and sent me on my way. needless to say, I had an extra bat and it worked just fine.
How is it Sprints fault that you got dirt under your screen and then wanted them to fix it? You should be happy that they do anything for you. If that was an Iphone apple would have looked at you and then laughed for about 3 hours and then said sure sir will replace your phone for $600.00. DO you really think you will get better service somewhere else? I've got news for you, you won't. I for one am very surprised that Sprint does anything for cosmetic damage without a deductible. Take your 5 lines somewhere else and when you come back wining we will welcome you back.
cruise350 said:
How is it Sprints fault that you got dirt under your screen and then wanted them to fix it? You should be happy that they do anything for you. If that was an Iphone apple would have looked at you and then laughed for about 3 hours and then said sure sir will replace your phone for $600.00. DO you really think you will get better service somewhere else? I've got news for you, you won't. I for one am very surprised that Sprint does anything for cosmetic damage without a deductible. Take your 5 lines somewhere else and when you come back wining we will welcome you back.
Click to expand...
Click to collapse
Hope you brought your helmet.
@OP, you can also contact the manufacturer and have it replaced with them. I don't think they send refurbs.
Yeah? Sprint used to let me keep the goodies when I got my pre replaced (3 times out of the 6, atleast)
Sent from my PG06100 using XDA App
cruise350 said:
You should be happy that they do anything for you.
Click to expand...
Click to collapse
WOW... I guess you walk in to Sprint while grabbing your ankles?
PS. My name is HondaCop and I approve this message.
HondaCop said:
WOW... I guess you walk in to Sprint while grabbing your ankles?
PS. My name is HondaCop and I approve this message.
Click to expand...
Click to collapse
I bet you bend lower than he does. After all, you're the one the doesn't like Sprint, at least he does. Paying for something you don't like? Hah
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Sorry, couldn't refuse. Let's keep this clean
DirtyShroomz said:
I bet you bend lower than he does. After all, you're the one the doesn't like Sprint, at least he does. Paying for something you don't like? Hah
Sorry, couldn't refuse. Let's keep this clean
Click to expand...
Click to collapse
Lol!
Sent from my PC36100 using XDA App
DirtyShroomz said:
I bet you bend lower than he does. After all, you're the one the doesn't like Sprint, at least he does. Paying for something you don't like? Hah
Sorry, couldn't refuse. Let's keep this clean
Click to expand...
Click to collapse
Never said I didn't like Sprint. Don't hate me because I'm not into ballwashing like you guys are, kiddo.
PS. My name is HondaCop and I approve this message.
cruise350 said:
How is it Sprints fault that you got dirt under your screen and then wanted them to fix it? You should be happy that they do anything for you. If that was an Iphone apple would have looked at you and then laughed for about 3 hours and then said sure sir will replace your phone for $600.00. DO you really think you will get better service somewhere else? I've got news for you, you won't. I for one am very surprised that Sprint does anything for cosmetic damage without a deductible. Take your 5 lines somewhere else and when you come back wining we will welcome you back.
Click to expand...
Click to collapse
The moment I am liable for a 2-year contract when purchasing their phone AND pay their full-protection insurance, it is TOTALLY Sprint's responsibility to address the dirt under my screen. It isn't like they're paying for the device out of their pockets. They're simply acting as the middleman between the client and HTC's warranty department. It's the least they can do for someone who is devoting 2-years of their wireless service costs to them and is paying their TEP fees.
I don't know what you're talking about but I used to be with T-Mo for 5 years and NEVER had issues such as these. I always got brand new devices as replacements. I don't know how it is nowadays, but that's how it was 2 years ago.
BTW - Dust under the screen is not cosmetic as it is affecting visibility of the display much like dead pixels would. It is also something that is not supposed to occur on any device.
Finally, your little condescending attitude is not going to help you in life. Good luck!
I don't know what you're talking about but I used to be with T-Mo for 5 years and NEVER had issues such as these. I always got brand new devices as replacements. I don't know how it is nowadays, but that's how it was 2 years ago.
BTW - Dust under the screen is not cosmetic as it is affecting visibility of the display much like dead pixels would. It is also something that is not supposed to occur on any device.
Finally, your little condescending attitude is not going to help you in life. Good luck!
Click to expand...
Click to collapse
He's right. T-Mobile has the best customer service. I replaced my G1 twice in one year. Might have been a refurbished one but it was like new. The best part was I never had to go to a repair center. I made a phone call explained my problem they asked if the water indicator was red and that's it. Sent me a new one in the mail and I sent mine right back no charge.
Sent from my PC36100 using Tapatalk
They could have been like T-Mobile when an update bricked my cliq, even with insurance they said they couldn't help me, contact Motorola which in turn told me to contact T-Mobile, I canceled an went to Sprint.
akarol said:
It isn't like they're paying for the device out of their pockets.
Click to expand...
Click to collapse
Actually, they are paying for the device, out of pocket. You know how the phone actually costs 500, and you're getting it for 200..?
Akarol,
Being a service manager for a sprint store it bothers me that people have to deal with that stuff.. if any of my service techs did that to people i would slap the **** outta them.. I'm sorry that a service center has treated you that way and with 2 phones none the less. Was it a corporate or just an authorized service center?
Makdasamurai said:
Akarol,
Being a service manager for a sprint store it bothers me that people have to deal with that stuff.. if any of my service techs did that to people i would slap the **** outta them.. I'm sorry that a service center has treated you that way and with 2 phones none the less. Was it a corporate or just an authorized service center?
Click to expand...
Click to collapse
Makdasamurai: Thank you for understanding. The sad thing is that it was a corporate store. One of the largest ones here in Orlando (by the Florida Mall). I made the mistake of going to an affiliate store in the past with my Palm Pre (Five Star Cellular) and I will never do that again.
What bothers me is that there is this disparity in service from store to store. I read stories here about people going in and getting a brand new phone on the spot. It's not like they're not being reimbursed that phone by Sprint. Right?
Backdown: I understand what you're saying, but that's nothing new. That's how contract works. They give us a discount, for our commitment with them. Some situations don't even require contracts but the compatibility itself locks you into a commitment such as video game consoles, printers, etc. Trust me, they're making a ton more money on the service than they're losing on devices.
I've been through a very similar situation, so I'll give you some advice. The ONLY people on the phone that can send you a NEW phone, is retentions (account services). If anyone else TOLD you they were sending a new phone, its a lie. That's why you got it so quick, because they send out a refurb instead of waiting for the new one to come back in stock. The lower level reps do not have the power to order a new phone, even if they think they do.
Good to know. I'll be sure to tackle that department if my new replacement disappoints. I just wish I didn't have to go through all this turmoil.
I have had very poor experience when I sent my phone, SGN, for a service, through my network provider. My phone was replaced with a refurbished phone that its back cover was damaged. Since I'm returning this phone I cannot use it until the matter is resolved, be it by litigation or other means.
Have you sent out your phone for a service before either for the issues XDA members have already extensively covered or for something else? If so, please in short describe your experience in this thread. This thread is created specifically for Samsung Galaxy Note users. Thank you.
Polite notes to the members;
- Please don't use this thread for any technical discussions.
- It is your consumer right to break your warranty and not requiring it. For instance, you wish your Samsung Galaxy Note to have a working eMMC (none defective) before voiding your warranty to use your own chosen ROM.
A polite note to the moderators;
I have checked and there were more threads about Rooting, eMMC bug, and Screen Issues that are still open and active than about warranty experiences.
I had a green tint on my screen after ics update on my note.. After 3 weeks I went to my service center and they gave me a new one
After that bought a note for my wife and while ota upgrading to ics and with the charger plugged in... Some kind of short circuit happened and the screen went crazy...
Rebooted the phone and had some artifacts... The next day I went to a different service center and they gave me a new one as well...
You might be unlucky on that matters
Enviado desde mi LG-P990 usando Tapatalk 2
msedek said:
I had a green tint on my screen after ics update on my note.. After 3 weeks I went to my service center and they gave me a new one
After that bought a note for my wife and while ota upgrading to ics and with the charger plugged in... Some kind of short circuit happened and the screen went crazy...
Rebooted the phone and had some artifacts... The next day I went to a different service center and they gave me a new one as well...
You might be unlucky on that matters
Enviado desde mi LG-P990 usando Tapatalk 2
Click to expand...
Click to collapse
Thank you for your inputs. To help to create a better understanding I would appreciated if you could provide more details please.
- The replaced phones were brand new?
- Were the repair services Samsung authorised?
- Did the new phones were given with Sansung-Made boxes?
As with the OP of the thread that was closed and I the repair services acted with deception. Nothing to do with being unlucky.
My advice for the UK users is that not to use their mobile network providers as they will be worst off, especially if there was further problem with the service itself. It seems UK mobile providers use their own warranty programs which is less in favour to the customers and they do not use manufactures authorised services. Along with the recycling program that they run repair is redundant and replaced with refurbished program. This allows them to make handsome profits from both consumers and the money they charge the manufacturers for the allege 'fix/job'.
No one in this system is willing to take responsibility if the customer is unhappy with the refurbished phone. In such cases a complaint letter has to be written with escalation request to the highest in the company. If the matter still is not resolved then litigation is the final solution.
CSharpHeaven said:
Thank you for your inputs. To help to create a better understanding I would appreciated if you could provide more details please.
- The replaced phones were brand new?
- Were the repair services Samsung authorised?
- Did the new phones were given with Sansung-Made boxes?
As with the OP of the thread that was closed and I the repair services acted with deception. Nothing to do with being unlucky.
My advice for the UK users is that not to use their mobile network providers as they will be worst off, especially if there was further problem with the service itself. It seems UK mobile providers use their own warranty programs which is less in favour to the customers and they do not use manufactures authorised services. Along with the recycling program that they run repair is redundant and replaced with refurbished program. This allows them to make handsome profits from both consumers and the money they charge the manufacturers for the allege 'fix/job'.
No one in this system is willing to take responsibility if the customer is unhappy with the refurbished phone. In such cases a complaint letter has to be written with escalation request to the highest in the company. If the matter still is not resolved then litigation is the final solution.
Click to expand...
Click to collapse
I use samsung centers only..... Yeah In both cases a technician tested the phone in front of me then they come with a Brand new phone samsung original box sealed... The sticker said do not accept this device if the seal its broken etc etc... I opened the boxes and new phones inside... They gave me a new warranty with the new phone' s serial number and that's it.
Edit: well I'm my wife's case her phone was white and they didn't have the white model so they gave me a black one.. So my wife took mines and i got the black wich now I like more xD
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This its the last one I got and i opened the seal you can see in the picture
Sent from my LG-P990 using Tapatalk 2
msedek said:
I use samsung centers only..... Yeah In both cases a technician tested the phone in front of me then they come with a Brand new phone samsung original box sealed... The sticker said do not accept this device if the seal its broken etc etc... I opened the boxes and new phones inside... They gave me a new warranty with the new phone' s serial number and that's it.
Edit: well I'm my wife's case her phone was white and they didn't have the white model so they gave me a black one.. So my wife took mines and i got the black wich now I like more xD
This its the last one I got and i opened the seal you can see in the picture
Sent from my LG-P990 using Tapatalk 2
Click to expand...
Click to collapse
Thank you for your reply and the screenshots. I've been trying to get my old phone back from the repair people to send it to Samsung without a success so far.
I have previously talked to Samsung UK. The first two operators demanded to get all my details before answering my queries and insisting that was Samsung's mandatory policy. Of course, I refused to believe that. The third person said creating a customer account was optional at this stage and the previous two were wrong. They assured me if my phone was beyond repair Samsung would give me a brand new phone and also assured me of their excellent service.
However, I'm pleased you already had a good experience and I don't wish anyone else to go through what I have been through in the past two weeks. This problem might go for another two weeks or more if my mobile provider refuses to give me a brand new phone plus a formal apology.
CSharpHeaven said:
Thank you for your reply and the screenshots. I've been trying to get my old phone back from the repair people to send it to Samsung without a success so far.
I have previously talked to Samsung UK. The first two operators demanded to get all my details before answering my queries and insisting that was Samsung's mandatory policy. Of course, I refused to believe that. The third person said creating a customer account was optional at this stage and the previous two were wrong. They assured me if my phone was beyond repair Samsung would give me a brand new phone and also assured me of their excellent service.
However, I'm pleased you already had a good experience and I don't wish anyone else to go through what I have been through in the past two weeks. This problem might go for another two weeks or more if my mobile provider refuses to give me a brand new phone plus a formal apology.
Click to expand...
Click to collapse
Hope you can solve your issues and get a brand flaming new note
Enviado desde mi LG-P990 usando Tapatalk 2
No Such a thing as Warranty. You are responsible for your own Damages. LOL
Down Here, Phones from samsung retailer cost about 30% more of the outside price.
I always buy from third party vendors.
Funny thing is, My friends who bought from Samsung Retailers at a higher price has more problems than I do.
JazonX said:
No Such a thing as Warranty. You are responsible for your own Damages. LOL
Down Here, Phones from samsung retailer cost about 30% more of the outside price.
I always buy from third party vendors.
Funny thing is, My friends who bought from Samsung Retailers at a higher price has more problems than I do.
Click to expand...
Click to collapse
If you don't have warranty and you are not going on details on how/why your friend who got his device from samsung has 'more troubles' than you... Then you are not contributing to OPs topic..
Sent from my LG-P990 using Tapatalk 2
I had a really bad experience when I gave my phone to service centre in India. I used a dd command to repartition internal sd and got a superbrick. When I went to ssc in Mumbai their guy did some formal inspection to see whether the device was tempered in front of me. He had all the tools to open the back panel( which is below the battery ) infront of him but no he opened it with his bare teeth. When I shouted he just gave me a bland look. Now my phone is working fine but now I am facing another. The phone always stays in charging state. I dont even have the time to go to ssc now and they take like a week to fix it...
They need to improve alot.
Sent from my GT-N7000 using xda app-developers app
The very next day i got my note,i broke my ear phones and i managed to make them believe that it was a damage from samsug and got a new one
Later,after 3,4 months,i got my phone bricked.I followed the pit file method and managed to make it work.Cleared flash counter and went to SSC and said i lost some internal storage
The technician said its a firmware problem and firmware update will clear the problem and he asked whether to update it to 4.0.4
I said to update and it once again got bricked.Actually he got feared as it was bricked in his hands.He tried many ways to make it work but nothing worked
Finally i got my motherboard replaced
And now,once again i got my ear phones damaged
But i dont think they will do it again for me
Edit: I got my ear phones replaced
Update...
I have finally given a brand new phone by my network operator after being left without my phone for nearly a month.
Interestingly, the phone [SGN] had ICS 4.0.3 out-of-box and the newest dated battery I have ever seen. The phone was sim unlocked as well with no bloatware from the NP. I upgraded it to 4.0.4 as soon as I got home. However, the quadrant score is very low on this phone, normally around 3400. I used to get over 4000 on second or third benchmark run.
Don't forget to go to Samsung directly if you live in the UK, you would be better off.
CSharpHeaven said:
Update...
I have finally given a brand new phone by my network operator after being left without my phone for nearly a month.
Interestingly, the phone [SGN] had ICS 4.0.3 out-of-box and the newest dated battery I have ever seen. The phone was sim unlocked as well with no bloatware from the NP. I upgraded it to 4.0.4 as soon as I got home. However, the quadrant score is very low on this phone, normally around 3400. I used to get over 4000 on second or third benchmark run.
Don't forget to go to Samsung directly if you live in the UK, you would be better off.
Click to expand...
Click to collapse
Congrats, man !
It is always advisable to go to samsung direct.
As the network operator company, they will go back to the same sources also.
So, rather than go one round from the network operator, better do shortcut to Samsung.
Always faster, and better service.
:highfive:
PS :
It applies here too. Samsung service center is always act faster and better than the network operator.
I bricked my note 2x in a month last july. Samsung service center gave me back my note with new mobos 3days after i checked it in to be serviced... So technically, this is my 3rd note hehehe.
Sent from my GT-N7000 using Tapatalk 2
I have a bricked Note and I'll take it to SSC by this week.
Pls wish me best of luck
kzshantonu said:
I have a bricked Note and I'll take it to SSC by this week.
Pls wish me best of luck
Click to expand...
Click to collapse
Good luck and I hope everything goes stree-free for you.
kzshantonu said:
I have a bricked Note and I'll take it to SSC by this week.
Pls wish me best of luck
Click to expand...
Click to collapse
Good luck! I broke mine and SSC replaced the mainboard in one hour.
Sent from my GT-N7000 using Tapatalk 2
I took my bricked gnote to mediamarkt in germany and after 8 days they called me for taking it back ... They have replaced the motherboard and it is working great ... ofcourse it took a while for adapting the new MM with the whole device
Sent from my GT-N7000 using xda app-developers app
ashkan_mc said:
ofcourse it took a while for adapting the new MM with the whole device
Click to expand...
Click to collapse
what does that exactly mean?
How's that possible?
warranty
i hope not use it..
had a bad experience , when I returned my bricked phone for service centre in Bangalore , they took 3 days and said they replced the Motherboard, after I took it home realized that the flash wasnt working and when I took it back to the service centre they mentioned that I heated the motherboard and tampered it !!!!! , never to that service centre again and on top they asked me to pay 8k to replace the board as THEY think I tampered it...
I have 2 questions about an S5 that I bought on eBay.
How can I tell if it is a refurbished/reconditioned/used model?
Does what the seller told me sound fishy?
#1. Refurb?
There used to be an RTN menu on other Samsung devices -- you could get to it by dialing ##786# or *#*#786#*#* but that doesn't work on my G900H S5. You also used to be able to get to it by adding com.android.hiddenmenu to some custom launcher but that doesn't work on my S5.
There are many working hidden configuration/diagnostic dialer options that work for me like the service menu - *#0*# But that's not telling me what I want to know.
Any advice to definitely confirm that my device is a reconditioned, refurbished or used phone? Can I tell if it was ever registered on Google Play?
#2. Fishy eBay seller?
Cutting to the chase...
I bought an SM-G900H (Galaxy S5 Octacore) from an eBay seller with 20 to 1 positive reviews and thousands of sales so I was feeling good that everything would be OK. Unfortunately, the phone was clearly used and the seller told me that it was not but that this is normal for the box to be opened so that the phone can be checked for counterfit and/or carrier lock.
Have you ever heard of this? Does this make sense?
I'm not posting the sellers name because I don't want to disparage their reputation in case it is just me being paranoid.
The phone arrived and I noticed that the one sticker looked a little funny and it was already cut so I proceeded with extreme caution.
The first thing that I noticed was that the protective cover on the front had an air pocket. (This is my 4th S5 so I'm an expert at unboxing by this point.)
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Next, I turned it over and notice that the protective cover on the back had been off for sure -- in fact it was even torn!
But I went ahead and put in the battery without touching the protective covers. The phone powered up 63% battery and went straight to the home screen -- no prompts to set language, nothing. IT WAS ALREADY SET UP!
Finally, I looked closer and noticed that the "do not accept if this seal is broken" seal had actually been cut and someone carefully put another larger sticker on top to cover that up.
So, I requested a return from eBay and Jenny called to explain that my phone was 100% new and that it is normal for foreign phones to be opened by customs (later changed to "Samsung distribution center") in order to "make sure they are not counterfeit." I asked her about all the items and she answered the questions by talking and talking. She told me that phones need to be checked to make sure they are not carrier locked. I countered each with more questions and she told me more stuff.
I asked about the sticker and how customs would have similar Samsung stickers to use when they opened the boxes. She changed to the "Samsung distribution center" and said it was normal. I said that it was a foreign phone so Samsung USA doesn't have anything to do with it, right? She changed the subject to ask if I knew about Beats headphones and told me that there is a huge counterfeit market for these and that all of them are opened.
I asked why it was already set up -- she said they needed to start it completely in order to check the carrier lock.
I asked why the protective cover would need to be removed to turn on the phone and check it as I didn't need to do this to turn it on.
Our conversation went on like this for 17 minutes.
In the end, I said nothing but did actually feel a little better about keeping the phone then I went to bed and now it's a new day.
DOES THIS SOUND FISHY TO YOU?
HAVE YOU EVER HEARD SUCH A THING?
WHAT WOULD YOU ADVISE ME TO DO?
How much did you pay?
Have you checked that everything works properly? Knox flag status in download mode?
Download the app Phone INFO and check the counters there (headset connect and charger connect), also check the manufacturing date or anything else that could be fishy.
Paid $630 -- they are now selling them for $549!!!
drakester09 said:
How much did you pay?
Have you checked that everything works properly? Knox flag status in download mode?
Download the app Phone INFO and check the counters there (headset connect and charger connect), also check the manufacturing date or anything else that could be fishy.
Click to expand...
Click to collapse
EDIT: I paid $629.99 (the rest was for fast shipping). No, the KNOX was not tripped.
THANKS for the tip on Phone INFO...
Based on this I am outing the seller -- it was <<<name removed>>> who has 16788 reviews.
Just looked -- they are now selling them for $549 (only a week later)!!!!
http://www.ebay.com/itm/Samsung-Gal...57555?pt=Cell_Phones&var=&hash=item338d717eb3
Ouch, yes, the bad thing is that they told you that no one had used it before.
I'd been more at ease if they told me that they test the devices before shipping to avoid bad feedback and duds...
Can you show them this evidence? Maybe there's a misunderstanding and you can get some compensation or can file a claim with PayPal as item not received as advertised (since you bought it as brand new condition and paid such price).
drakester09 said:
Ouch, yes, the bad thing is that they told you that no one had used it before.
I'd been more at ease if they told me that they test the devices before shipping to avoid bad feedback and duds...
Can you show them this evidence? Maybe there's a misunderstanding and you can get some compensation or can file a claim with PayPal as item not received as advertised (since you bought it as brand new condition and paid such price).
Click to expand...
Click to collapse
Yes, I did send pictures of my evidence when opening my return case with eBay. Then I got the call. I too would have felt better if the answers were more like, 'we open to make sure there are no duds' and not the 15 minutes of empty talk. Also, there is no reason to rip the protector if you're just opening to check for duds. Someone that does this all day could open so nicely that no one could ever tell.
For the future it is best to do it with PayPal instead of eBay because the money gets locked and the sellers deal with you MUCH quicker.
I assume that I should have ZERO problems getting my money back because eBay will make it right. I also have a good feeling because Jenny from <<<name removed>>> also sounds like a nice and honest person.
Maybe this was just a fluke?
The thing I didn't mention is that this is my second phone from them -- the first one had a bad card reader so it's quite a string of bad luck.
Regarding the "compensation" idea -- the phone is basically without warranty because it is a foreign model so Samsung USA won't even answer calls on it and there is no way to get it fixed if I find another problem.
I think that I'm just done.
I meant compensation from the seller, it might be a misunderstanding or bad shipment. Could happen.
Maybe they can send you something to make up for it? That's customer service 101.
drakester09 said:
I meant compensation from the seller, it might be a misunderstanding or bad shipment. Could happen.
Maybe they can send you something to make up for it? That's customer service 101.
Click to expand...
Click to collapse
Yes, I understood exactly what you meant by "compensation" -- I just jumped to a different train of thought.
That train of thought is that I don't want a used phone which might have been returned for any reason, especially if it's not serviceable in the country that I live in. For example, maybe I might not test/use bluetooth for 6 months and the reason the phone was returned was because of a bad bluetooth radio. Do I need to Q/A every feature?
Thanks again for all the help and advice!
Anyone else have different advice?
I remember a while back looking at the official thread for that app PHONE INFO on xda, that users who had brand new Samsung phones also had 2/3 uses of the headphones and charger.
So I guess the phone ports are tested before being boxed from factory, but don't hold me to that.
The ripped protective plastic is a bit worrying though. As the woman said it went through customs, who knows how they treated your phone.
About them setting up the phone and checking if it's counterfeit, sounds understandable too, I've read lot about fake samsung s5's and I'd rather that company never-msrp, check before sending it you, rather then for you to find out its a fake.
Also to ensure peace of mind, the PHONE INFO app, has a refurbishment check in the menu.
I just got a new Samsung S5 and after reading this thread, decided to download the Phone INFO app from the play store. My headset connect count shows 4 (I have not yet connected a headset), and my charger connect count shows 6. I know my phone is definitely brand new. It was purchased from a larger electronics retail store in my country and the phone was definitely sealed. My screen protector was similar to the OP's, where the top left hand corner has a slightly bubble.
Having said all of this, if you feel the phone is not 'new', and that is what you have paid for, I would be returning the device.
OOOPS!
stalli0nUK said:
I remember a while back looking at the official thread for that app PHONE INFO on xda, that users who had brand new Samsung phones also had 2/3 uses of the headphones and charger.
Click to expand...
Click to collapse
o0xx0o said:
I just got a new Samsung S5 and after reading this thread, decided to download the Phone INFO app from the play store. My headset connect count shows 4 (I have not yet connected a headset), and my charger connect count shows 6. I know my phone is definitely brand new.
Click to expand...
Click to collapse
Thanks for the updates.
OOOPS!
Now I feel bad about naming the seller -- she was super nice on the phone and the phone was shipped very quickly. That being said it wasn't in new condidition, someone tried to cover that up (on the outside) and I find it odd that customs would have Samsung "DO NOT ACCEPT IF SEAL IS BROKEN" stamps. I wonder who really put the new seal on top of the old seal.
But I still feel bad if I in any way slandered them (which I obviously clearly have). Especially if was incorrect in my reason for doing so.
Still interested to hear more comments about your counts and/or methods for checking a phone and/or what you would do in my case.
alex_tytn said:
Thanks for the updates.
OOOPS!
Now I feel bad about naming the seller -- she was super nice on the phone and the phone was shipped very quickly. That being said it wasn't in new condidition, someone tried to cover that up (on the outside) and I find it odd that customs would have Samsung "DO NOT ACCEPT IF SEAL IS BROKEN" stamps. I wonder who really put the new seal on top of the old seal.
But I still feel bad if I in any way slandered them (which I obviously clearly have). Especially if was incorrect in my reason for doing so.
Still interested to hear more comments about your counts and/or methods for checking a phone and/or what you would do in my case.
Click to expand...
Click to collapse
What you can do is edit your previous posts - add a note or remove the names...
alex_tytn said:
Thanks for the updates.
OOOPS!
Now I feel bad about naming the seller -- she was super nice on the phone and the phone was shipped very quickly. That being said it wasn't in new condidition, someone tried to cover that up (on the outside) and I find it odd that customs would have Samsung "DO NOT ACCEPT IF SEAL IS BROKEN" stamps. I wonder who really put the new seal on top of the old seal.
But I still feel bad if I in any way slandered them (which I obviously clearly have). Especially if was incorrect in my reason for doing so.
Still interested to hear more comments about your counts and/or methods for checking a phone and/or what you would do in my case.
Click to expand...
Click to collapse
looking at my s5 box, which i purchased from my mobile carrier EE (one of the biggest service providers in the UK)
you can see in the picture I've taken I have a second broken seal sticker. nothing to worry about bro, test all the phones features to make sure they work and check for scratches etc.. if all is ok, you have yourself a good 8 core s5, now stop being so paranoid lol enjoy your phone!:victory:
IMAGE OF MY BOX
drakester09 said:
What you can do is edit your previous posts - add a note or remove the names...
Click to expand...
Click to collapse
:good: DONE in the post and picture.
stalli0nUK said:
looking at my s5 box, which i purchased from my mobile carrier EE (one of the biggest service providers in the UK)
you can see in the picture I've taken I have a second broken seal sticker. nothing to worry about bro, test all the phones features to make sure they work and check for scratches etc.. if all is ok, you have yourself a good 8 core s5, now stop being so paranoid lol enjoy your phone!:victory:
IMAGE OF MY BOX
Click to expand...
Click to collapse
Wow. THANK YOU!
I guess that I need to stop reading so much conspiracy stuff. Actually I just Google'd "conspiracy theories" and have a lot of studying to do -- there are millions of them!!!
http://en.wikipedia.org/wiki/List_of_conspiracy_theories
My new out the box s5 had a headphone count of 4
Sent from my SM-G900F using XDA Premium 4 mobile app
Guys, there are no refurb S5's on the market unless it has been repaired by some seller himself and resold. Refurbed units have not yet had time to go through the refurbishing cycle which takes close to 2 months. If any of you had their phone broken by something covered under warranty, you'd all get a new unit provided by your carrier and not a refurbed unit.
All of you that bought on ebay simply bough a used unit sold as new.
polish_pat said:
Guys, there are no refurb S5's on the market unless it has been repaired by some seller himself and resold. Refurbed units have not yet had time to go through the refurbishing cycle which takes close to 2 months. If any of you had their phone broken by something covered under warranty, you'd all get a new unit provided by your carrier and not a refurbed unit.
All of you that bought on ebay simply bough a used unit sold as new.
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Good points.
One bad thing about having an octacore in the US is that Samsung won't support it. As soon as you tell them the IMEI (required to open a case) they tell you to call someone else.
alex_tytn said:
Good points.
One bad thing about having an octacore in the US is that Samsung won't support it. As soon as you tell them the IMEI (required to open a case) they tell you to call someone else.
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Yeah, it makes sense. But thats not Samsung's fault. The carriers push samsung to act that way. In canada, you never have to deal with Samsung, you simply call your carrier, tell them your phone is not working, and if after their basic troubleshooting steps the phone still doesn't work, they send you a new or refurbished unit with a return box to send back your defective unit. It's much better that way as you have no down time. Also, it means no matter if your phone is rooted and you fried your cpu because you dont know how to overclock, samsung never has to approve of the return. I know that because i fried my s3 by overvolting and overclocking my phone and i still got a unit provided by my carrier.
Sent from my Galaxy S5
appinfo shows 3 headphone uses on my phone as well and I have never had any inserted
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Thanks for the advice about this program.
I got a replacement just today from T-Mobile and wanted to see if it was refurbished or not and my counts are 80 on headset and 260 on charger.
So that answers my question.
So much for the expectation of a new one they told me.
If it don't fix the wifi calling issue that line had it will be going back.
Phone Info app was helpful
I'm thankful to see this thread today. I just got a Galaxy Tab 12.2. When i turned it on it didn't go through the normal setup. Then I found the device name was "Ballsac Bob Cannon."
Before thinking too much about that I changed the device name. I was connected to my work network and felt the device name might be considered inappropriate.
When i got home, i fianlly started trying to use the device. It was so slow! I found ,myself waiting on everything . For a high end device like this, thats a problem.
So this morning I took to xda to find out if there is a way to tell if it was used. I used the Phone Info app. The charger has been connected over 40 times!!! And the refurb check shows its refurb or not genuine....
FWIW, the headset counter also said two. A previous poster commented this might be normal.
Also, i got to looking at the list of wifi networks. Its been connected to "amzn-guest."
Looks like I'm calling Amazon today!
I'm currently in a dispute via PayPal with OP, and as pissed off as I am about what I'm dealing with... I actually liked the phone {when it worked}. Once this phone went to crap on me, I bought a Galaxy s9+ on Amazon and returned it the day after I received it (in one day it was noticeably slower and had more battery drain that the 6T.
So I'm thinking about buying another 6t from OP once I get this dispute resolved and hoping that it was a one off situation.
Am I just setting myself up for more failure? Should I just stay away? I don't want the t mobile version even though it might be a safer bet support wise.
For issues in detail, read the following:
I bought the Unlocked 6T on launch date, received it 11\6 and the charger that didn't work, OnePlus sent a new one but I never received it. They blamed the carrier and said they would investigate and still haven't followed up with me.
Also had software bugs with voicemail, and issues with LTE on T Mobile network which OnePlus and T Mobile tried to help me resolve.
Then, on 11\22 the front camera on the phone went out without any warning. I called again after troubleshooting myself, went through standard TS again with them. They asked me to send logs and told me I may have to send in phone for repairs... Which is not what I wanted to do for a 2 week old phone that hadn't been dropped or otherwise damaged.
I got frustrated and told them I wanted to return for a refund because there had been too many issues in the weeks that I had the phone. They rejected my request stating their return window was 15 days and I was on day 16.
After arguing and asking to speak to a supervisor (which never happened), the rep claimed she spoke to her supervisor who allowed the return and I didn't have to pay for return shipping. Told me to submit RMA, email her... Then I'd get the label and m their techs will look at my phone logs and see if it was a software related issue they could remotely fix.
Created RMA, got return instructions..but no label. Rep reached out asking had I gotten the label, then said give it another 2 days. Time passed, still no label but she claims it was sent on 11.23. I didn't hear from her anymore after that. So I called back just for all other reps to tell me I have to pay the shipping costs or talk to the rep that originally promised a return label.
Ive filed a pay pal dispute, they said they would handle it.
Yesterday I got an email from a rep saying they would 'see what they can do' to help me but can't guarantee anything or move forward until I drop the pay pal dispute... I feel like that's a set up... If I drop the dispute without any kind of commitment from them and they go quiet again, I can't reopen it.
I also heard from the original rep today via email. She and her "supervisor" said they cover return costs, but now her email says they don't do that as it's not a part of the purchase agreement.
I hope PayPal resolves in my favor... But if they do, am I crazy for still wanting a 6T?
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I had to RMA my OP3.
I bought my 6T from Amazon so I don't need to go through that process again
This is my first OP device I've ever owned. I ordered mine from OP the very MINUTE they went on sale online, and have had zero issues with mine, and I never get off of it lol I'm going to just bet that you got a defective model and it's a rare occurrence. Like I said though, this is my first OP device.
I had a front facing camera issue as well after 3 days after receiving the device. I think OP needs to be a bit more reactive in terms to the return policy. My gripe is the fact that I had to pay for shipping and the time it takes for me to get a replacement device. I may do a dispute as well considering that I have been out of a phone for over a month.
davemuir said:
I had to RMA my OP3.
I bought my 6T from Amazon so I don't need to go through that process again
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I thought about that. Are u in the US?
I saw a couple of listings but the price was either inflated or the reviews were sketchy.
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H4X0R46 said:
This is my first OP device I've ever owned. I ordered mine from OP the very MINUTE they went on sale online, and have had zero issues with mine, and I never get off of it lol I'm going to just bet that you got a defective model and it's a rare occurrence. Like I said though, this is my first OP device.
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Yes it's my 1st one as well, so I'm not sure what's "normal" or if I'm just having bad luck
They went on sale 11\1 at 6am PST... I placed my order by 6:07am lol
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cronojay said:
I had a front facing camera issue as well after 3 days after receiving the device. I think OP needs to be a bit more reactive in terms to the return policy. My gripe is the fact that I had to pay for shipping and the time it takes for me to get a replacement device. I may do a dispute as well considering that I have been out of a phone for over a month.
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3 days? Wow... It's ridiculous that they wouldn't just replace the device outright at that point.
One of the reps I talked to slipped and told me they have gotten a few reports of this issue and we're investigating.
What we're your symptoms? How much did you pay for return shipping? Have they told you what the problem was?
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j2gifted said:
I thought about that. Are u in the US?
I saw a couple of listings but the price was either inflated or the reviews were sketchy.
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UK
davemuir said:
UK
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I heard returns and exchanges are much easier in the UK. There are laws that protect you right?
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I would say there are some quality issues. Not too sure about other models. 6T is my third OP device. My One and 3T have no issues. But my previous unit of 6T had wavily curved screen on the sides. After arguing with the distributor, they agreed to exchange a unit with me, which came in perfect shape. After using it for a few days, I noticed that the screen is irregularly curved in two corners. I'm tired of arguing with the distributor and I don't think I have the face to do it again. Mind you, I never applied any sort of stress on the screen, apart from putting it in my pocket that might apply some bending stress, which is still unacceptable since my 3T stayed in my pocket for one year and the screen is still perfectly shaped
zhenliang1102 said:
I would say there are some quality issues. Not too sure about other models. 6T is my third OP device. My One and 3T have no issues. But my previous unit of 6T had wavily curved screen on the sides. After arguing with the distributor, they agreed to exchange a unit with me, which came in perfect shape. After using it for a few days, I noticed that the screen is irregularly curved in two corners. I'm tired of arguing with the distributor and I don't think I have the face to do it again. Mind you, I never applied any sort of stress on the screen, apart from putting it in my pocket that might apply some bending stress, which is still unacceptable since my 3T stayed in my pocket for one year and the screen is still perfectly shaped
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Did you order your 6T directly from OnePlus or from another seller?
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j2gifted said:
Did you order your 6T directly from OnePlus or from another seller?
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I ordered it from OnePlus Malaysia Official Distributor. It's a bit of a mess in Malaysia. OnePlus is not officially in Malaysia but they are appointing an official distributor to sell the devices
I've seen in the news that 6T has issues with "static" running through the screen. I'm definitely staying away from it, still happy with my 3T.
http://www.gizmodo.co.uk/2018/11/some-oneplus-6t-owners-are-having-issues-with-display-static/
j2gifted said:
3 days? Wow... It's ridiculous that they wouldn't just replace the device outright at that point.
One of the reps I talked to slipped and told me they have gotten a few reports of this issue and we're investigating.
What we're your symptoms? How much did you pay for return shipping? Have they told you what the problem was?
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I just tried to do a face unlock and said that another system app was using the process. After that I could not use any front camera at all. I paid $21 for ups shipping and I am still waiting for ACER center to let me know what was the real issue.
I wish they would have just sent me a new one no questions asked. They asked for a logcat and sent a bunch of emails out.
Had mine since release on the 6th in UK not one QC issue so far. on my OP3 I got the camera focus issue few months after launch hope don't run into issues like that again
I'm getting a bit of a wiggle from the USB port when I connect either the charger cord or the dongle. Sometimes the headphones through my dongle seem to disconnect and interrupt the audio I'm playing.
Unfortunately I can't remember if there was any wiggling in the contact when I got the phone. Can anyone tell me if they experience any looseness or wigglyness in their USB ports? I'm afraid I maybe need to RMA this, which I'm not looking forward to.
3 million sales, a handful of "issues" posted here, hardly a quality "issue"..
cronojay said:
I just tried to do a face unlock and said that another system app was using the process. After that I could not use any front camera at all. I paid $21 for ups shipping and I am still waiting for ACER center to let me know what was the real issue.
I wish they would have just sent me a new one no questions asked. They asked for a logcat and sent a bunch of emails out.
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I didn't even get an error... I got a duo call from my wife and front camera didn't enable. Thought it was the app until the problem persisted after uninstalls restarts and factory reset.
I didn't a camera test in the system settings and it failed, sent logs, etc. They eventually stopped replying to me.
Also, portrait mode was missing after the front camera stopped working.
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wase4711 said:
3 million sales, a handful of "issues" posted here, hardly a quality "issue"..
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I'm talking about quality issues in general, not just with the 6T.
In searching, I'm finding a lot of people across the world have had issues that have gone unresolved and where support has been sketchy.
There are also some that report great support and speedy service.
My question is "What's normal?"
Kind of hard to tell.
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well, I spent many years in the consumer electronics world, and the "standard" in our category was 3% or less defectives were the goal; so, if its true they have sold 3 million of these so far, than 3% would be 90,000 "defects"...If the "norm" in the cell phone world is 1%, then 30,000 defects would be "acceptable"
Add modifying the software/unlocking the bootloader/flashing stuff not designed for your specific phone, and so forth, and its easy to see why there are quite a few "alleged" defects; some are users fault, some are things that slipped through QC..
It may be a different percentage in the cell phone world, but that gives you a rough idea of how many defects are "expected", in terms of a percentage of sales of new product..