Warranty repair. Need to get things back to STOCK! - HD2 General

Hi all,
I've read the stickies and other threads and just want to be certain I'm going about this the right way.
I have a hardware fault with my HD2 (running NexusHD2 v3.0) and want it repaired under warranty. HTC have accepted to take the phone back but I'll obviously need to flash it back to stock.
The oldest ROM for my device appears to be "RUU_Leo_Vodafone_UK_1.43.405.1_Radio_Signed_15.26. 50.07U_2.04.50.22_2_Ship.exe" which is likely the one that shipped with the phone as this is one of the first off the production line, so I'll be flashing this one.
The hardware fault on the device has caused the MicroUSB port to break, so I won't be able to flash via a cable. I see I'm able to flash a stock rom via the same method of custom WM roms (that takes me back! ), but what I'm wondering is... after flashing via SD card, will the stock rom both remove HSPL *and* the newer Radio rom I flashed?
I assume I won't have to Task29 the phone or anything before flashing WM, as iirc you have to Task29 via a cable.
Thanks for your help!

I'd download the official ROM from HTC's website (that you have to give them your HD2's serial number), just to be sure that you won't flash a wrong ROM and everything will be in order.
Also flashing via SD the ROM should remove both HSPL and newer radio (I'm 100% sure it does that with official ROMs, but with unofficials it may change only the radio).

flashing a stock rom will not remove the spl..cause ive had first hand exp with it
just flash the stock rom then get the hspl package from this site and you can flash the stock spl from it

Spaqin said:
I'd download the official ROM from HTC's website (that you have to give them your HD2's serial number), just to be sure that you won't flash a wrong ROM and everything will be in order.
Also flashing via SD the ROM should remove both HSPL and newer radio (I'm 100% sure it does that with official ROMs, but with unofficials it may change only the radio).
Click to expand...
Click to collapse
Flashing via SD removes HSPL - Confirmed !

I have a hd2 with a radio hardware fault. It works great without the sim inserted. When I send it to htc to repair should I revert it back to tmobile stock rom or let them see it in android with the sim radio not working?
Sent from my HTC HD2 using XDA App

Just send it back as it it.
Mine got the dreaded no touch problem so sent back as was.nobody even mentioned it being hacked..
Sent from my HTC HD2 using xda premium

What do u mean.. they will still fix it anyway?
Sent from my HTC HD2 using XDA App

Thanks everyone for your advice - flashing stock now. I'm lucky enough to have a rooted Samsung Galaxy 5 (i5500) as a backup phone so I won't have to be without Android, but I'll sure miss the HD2 while it's repaired!
I have a hd2 with a radio hardware fault. It works great without the sim inserted. When I send it to htc to repair should I revert it back to tmobile stock rom or let them see it in android with the sim radio not working?
Click to expand...
Click to collapse
To be honest, I wouldn't risk it. Companies will do anything to get out of warranty claims, and by doing what you've (we've ) done, we have voided the warranty and should expect no service from HTC regardless of the fault in its current condition.
It's a shame as my hardware fault obviously has nothing to do with flashing software or the like; it'd be like an insurance company not paying out when someone hits your car because you'd changed its radio.
HTC might be a lot more, um, "human" though, like tleaf100 found out... but I just wouldn't want to chance it. You're sending the device direct to their chosen repair centre anyway, they might not be so decent!

Just to confirm - the (latest) Vodafone UK stock rom removed the custom SPL, splash screen, radio and everything else. You'll soon know if your stock rom removes all of this as it goes through an [OK] checklist while it's flashing.
Being back on WM seemed rather strange.
All ready to be sent off...

HTC are so **** with service send it back stock otherwise they will only **** you about for weeks and get you to pay for it back, cost me 25 quid, arseholes!
---------- Post added at 06:01 PM ---------- Previous post was at 06:00 PM ----------
and also took them 6 weeks!!

how did it all go with htc,any probs ?
Sent from my HTC Sensation using xda premium

Related

I've just bricked mine. Don't make the same mistake!!!!

I flashed laurentius29 rom to my tmous leo.
Result - expensive paperweight.
Already exchanged it in tmob store telling them it just died. I've had it for just two days.
Seriously! Don't attempt to flash non-tmous roms to your tmous phones.
I thought they are fos saying you can brick your phone doing that.
I thought I knew what I was doing with my quite long winmo history. (Samsung i730, Kaiser, Rafael and Leo just recently)
do you have hspl installed?
Doesn't matter as non-TMOUS ROMs won't work on a TMOUS HD2
gees.....better buy openline HTC HD2...
Just to make sure:
Flashing a TMOUS ROM to a NON-TMOUS device won't brick your device?
With Hspl you should be able to recover... ROMS dont touch the bootloader. And without Hspl you wouldnt be able to flash..
It is not the fault of his ROM but your choice of a ROM not compatible. I think his base is 1.72 or 1.66 and with drivers from this same build. I would ask him to be sure.
Make sure you flash a ROM with 2.10 base and you should be ok.
Sorry to hear about your device but at least you were lucky enough to be in the US and they changed it out quickly for you.
Hi Stank0,
I'm very sorry to read this and will make an anouncement immidiatly that the rom isn't compatible with the T-Mob US model.
Sorry to ask you as you got damage enough but can you tell me the procedure you followed flashing the rom?
Thank you.
Stank0 said:
I flashed laurentius29 rom to my tmous leo.
Result - expensive paperweight.
Already exchanged it in tmob store telling them it just died. I've had it for just two days.
Seriously! Don't attempt to flash non-tmous roms to your tmous phones.
I thought they are fos saying you can brick your phone doing that.
I thought I knew what I was doing with my quite long winmo history. (Samsung i730, Kaiser, Rafael and Leo just recently)
Click to expand...
Click to collapse
Indeed that's true far as I know but I realy like to know how Stank0 bricked it to avoid this in future.
snipey said:
With Hspl you should be able to recover... ROMS dont touch the bootloader. And without Hspl you wouldnt be able to flash..
Click to expand...
Click to collapse
After I flashed HSPL2, I tried a few ROMs. 2x NRG's and Kumar's. They all worked OK but I wanted to try yours bcz I used to have it for quite a while on my Rafael. (before I switched 2 NRG for some reason I don't remember).
I always flash over old flash without going through all the "necessary" steps and it almost always worked good. I went through flashing stock first only when something went wrong. (very rarely)
So I did the same thing with your ROM flashing it over NRG's. (Via USB)
Obviously, my poor tmous LEO couldn't handle all that "Ultimate Power" and after the flash was succesfully finished, it never started up.
No light, no sound.
First I thought I'll just get into a bootloader and reflash.
But after I found out that I can't get even bootloader up, I realized I'm pretty much screwed.
The phone didn't react to ANYTHING.
When I plugged it up to my laptop, it tried to install new driver for it but of course unsuccessfully.
I've had quite a hard time to find a store with HD2 in stock. Apparently they sell better than fresh rolls.
Oh by the way Laurentius26, I don't blame you for it at all. It was my fault not listening what wise people say. From now on, if it doesn't say "TMOUS COMPATIBILE", I'm not touching it.
And that what I recommend others to do too.
Unless you want to live dangerously and have a nice but quite expensive paperweight.
Laurentius26 said:
Hi Stank0,
I'm very sorry to read this and will make an anouncement immidiatly that the rom isn't compatible with the T-Mob US model.
Sorry to ask you as you got damage enough but can you tell me the procedure you followed flashing the rom?
Thank you.
Indeed that's true far as I know but I realy like to know how Stank0 bricked it to avoid this in future.
Click to expand...
Click to collapse
Sorry to hear about your device but at least you were lucky enough to be in the US and they changed it out quickly for you
Click to expand...
Click to collapse
Sorry too
but if i`m not wrong the brand new TMOUS Leo costs only 199.99 $ in th US vs 600 in Europ
Yes TMOUS Leo costs 199.99 $ in th US with 2 years contract!!!
HTC HD2 in England is for free with contract!!!
So....
yeah it does. With 2 yrs contract. I paid $450 + tax however. No contract.
gf7800 said:
Sorry too
but if i`m not wrong the brand new TMOUS Leo costs only 199.99 $ in th US vs 600 in Europ
Click to expand...
Click to collapse
So let me get this straight, you flash hspl on your device to flash custom ROMs. If you brick a phone, is it completely useless forever in eternity? (besides being a paperweight) Is there anyway to recover it at all? At all, at all?
Hi Stank0,
Thanks for letting me know.
Flashing a rom shouldn't brick your device like that, even if the flash went all ok or not it should always be possible
to reflash (recover) as mentioned earlier that flashing a rom doesn't touch the bootloader.
Dit you try to take out the battery for half an hour and then try to get in bootloader?
Anyway I'm very sorry your device is bricked .
To make sure I've updated my rom threads with a warning to avoid this in future.
Stank0 said:
After I flashed HSPL2, I tried a few ROMs. 2x NRG's and Kumar's. They all worked OK but I wanted to try yours bcz I used to have it for quite a while on my Rafael. (before I switched 2 NRG for some reason I don't remember).
I always flash over old flash without going through all the "necessary" steps and it almost always worked good. I went through flashing stock first only when something went wrong. (very rarely)
So I did the same thing with your ROM flashing it over NRG's. (Via USB)
Obviously, my poor tmous LEO couldn't handle all that "Ultimate Power" and after the flash was succesfully finished, it never started up.
No light, no sound.
First I thought I'll just get into a bootloader and reflash.
But after I found out that I can't get even bootloader up, I realized I'm pretty much screwed.
The phone didn't react to ANYTHING.
When I plugged it up to my laptop, it tried to install new driver for it but of course unsuccessfully.
I've had quite a hard time to find a store with HD2 in stock. Apparently they sell better than fresh rolls.
Oh by the way Laurentius26, I don't blame you for it at all. It was my fault not listening what wise people say. From now on, if it doesn't say "TMOUS COMPATIBILE", I'm not touching it.
And that what I recommend others to do too.
Unless you want to live dangerously and have a nice but quite expensive paperweight.
Click to expand...
Click to collapse
this is bad, im sorry for your loss
though flashing a rom doesnt screw up the bootloader
Problem is T-Mob US model has different NAND.
XDA opened two section as well as the hardware is different.
* HD2 ROM Development
* T-Mob USA HD2 ROM Development
I have no T-Mob USA model and I'm not 100% sure if the device is bricked because
of flashing the rom so it's better to take precautionary measures to avoid this in future.
bbezja1 said:
this is bad, im sorry for your loss
though flashing a rom doesnt screw up the bootloader
Click to expand...
Click to collapse
It sounds more like coincidence.
I can't imagine Leo includes bootleader in his rom, so it shouldn't have effected the spl at all.
Thanks Fards,
Indeed there's no SPL (bootloader) in the rom so if a user flashed HSPL first and then the rom it doesn't touch the bootloader and it should be always possible to get in bootmodus after a bad flash and reflash the rom.
It worried and made me doubt for 2 days but this makes no sense the device is bricked because of flashing the rom it must be coinsidence.
There are enough stickies how to flash a rom and I've included rom flash instructions in my rom thread so I'm going to remove the warning.
@Stank0, I feel sorry your device is bricked but I hope you understand my decission.
Grtz Leo
fards said:
It sounds more like coincidence.
I can't imagine Leo includes bootleader in his rom, so it shouldn't have effected the spl at all.
Click to expand...
Click to collapse
lemonspeakers said:
So let me get this straight, you flash hspl on your device to flash custom ROMs. If you brick a phone, is it completely useless forever in eternity? (besides being a paperweight) Is there anyway to recover it at all? At all, at all?
Click to expand...
Click to collapse
re-bump. can anyone answer this?
I agree with everyone else. It wasn't the flash-it was the flasher. He didn't follow the basics. Wrong rom, flashed repeatedly while bypassing vital steps. It wasn't bricked-he got jumpy. He shouldn't flash if he can't follow simple tutorials and stickies.

Return My Phone

So my phones screen is messed up. The letters a and l on the keyboard dont register unless I press the screen really HARD. That area of the screen is unresponsive. I tired different ROMS but its a problem with the touch panel
I called T-Mobile and they said I should take it to a store. Apparently I have 2 year warranty . There some slight scratches at the bottom of my phone so they may think I dropped it
So how can I put it back to stock ROM via recovery and default Radio?
Thanks
Connect handset to PC/Lappy using USB. Then run the T-Mobile RUU from
STICKY [ROM] Official HTC Hero RUU ROM + Radio Links
Done.
..... And PLEASE PLEASE PLEASE POST IN GENERAL OR Q&A NEXT TIME. THE DEVELOPMENT SECTION IS NOT THE PLACE FOR THIS.
ermacwins said:
So my phones screen is messed up. The letters a and l on the keyboard dont register unless I press the screen really HARD. That area of the screen is unresponsive. I tired different ROMS but its a problem with the touch panel
I called T-Mobile and they said I should take it to a store. Apparently I have 2 year warranty . There some slight scratches at the bottom of my phone so they may think I dropped it
So how can I put it back to stock ROM via recovery and default Radio?
Thanks
Click to expand...
Click to collapse
not an issue with the touch, in my experience anyways ... I've had the same issue, it lasted for quite some time ... then i started using swype .. and hte issue went away, the issue also doesnt' reside in the vanilla keyboard stock by android ... you can switch to this with ... longclick on input box ... input method .. android keyboard ... see if that fixes it at all ..
as soon as i stopepd using SEnSE UI roms, my issue was fixed ....
try that before taking it in .... i hated it too, and was almost ready to take it in, then used vanilla rom, too good for life.
ddotpatel said:
Connect handset to PC/Lappy using USB. Then run the T-Mobile RUU from
STICKY [ROM] Official HTC Hero RUU ROM + Radio Links
Done.
Click to expand...
Click to collapse
Would I not lose Root? Lets say they just replace the screen then im stuck
bulltronStudios: tried it but not good enough and I prefer the htc keyboard
ermacwins said:
Would I not lose Root? Lets say they just replace the screen then im stuck
bulltronStudios: tried it but not good enough and I prefer the htc keyboard
Click to expand...
Click to collapse
It does not need to be the newest one, just original.
Choose one which you can root.
just flash the system.img,boot.img and recovery.img from the ruu you should be ok then
Had the same issue. Called HTC. They told me it was a verry comon problem. Got a new screen within 5 days. Good service!
Sent from my HTC Hero using Tapatalk
doesnt even need to be official rom. mine went back with vanillaeclair rom installed and fully rooted. Had done a nandroid backup beforehand. first thing they do regardless is flash a rom onto it so they dont care.
Yeah, just send them with whatever ROM you currently have. Doesn't really matter. Its not as if they'll fine you if they found out because now your problem is the the touchscreen, not the software.
ramsky they may say it voids warranty so I have to pay
Is there not an update.zip available for defualt rom?
Just use RUU for the version that goes with you bought
there is. but it will keep the recovery, so they can found out that you had root.
when you are using a RUU, your phone will be like you just Bought it.
liorweitz said:
there is. but it will keep the recovery, so they can found out that you had root.
when you are using a RUU, your phone will be like you just Bought it.
Click to expand...
Click to collapse
ok thanks, will do
does that ruu flash the corresponding radio with it?

[Q] Sending it back -- warranty

Hello all! I'm so sorry if you feel like you've been seeing this topic everywhere and I have too, except for one thing.. I haven't gotten one, clear answer to it.
My phone had been acting horribly the past month: freezing, then frozen after battery pull at the stick together sign, then loading up again, then freezing. It would only work if I could be quick enough to turn Sense off. I love Sense though. and for the few months before that I'd had it, it had been working perfectly with Kumar's Premium ROM. Now, I have already received a new("like new") HD2 from T-Mobile because it was still covered under warranty, HOWEVER, since I had flashed many custom ROMs, I had to take HSPL off. I did this by flashing the stock TMobile upgrade (2.13) from their website from my SD card.
My question is: Is there anything else I have to make sure to take off the phone other than HSPL and custom ROM? When I go to the Bootloader, it shows that there is no HSPL and only SPL 1.42something. Is there anything else that can cause me to lose the warranty once they get the phone itself, because from what the lady told me, if they determine that the phone isn't under warranty, they can charge a pretty hefty amount.
if bootloader really shows spl
1.42something
Click to expand...
Click to collapse
then you don't have a tmous, you have
a regular hd2.
you need to double check that before you go any further.
Now this is gonna be hilarious if he got a refurb unit from T-mo, that somebody had previously flashed a euro ROM/spl on!
lol, and of course tmo would say 'oh no, that couldnt happen, its YOUR fault', hehe
samsamuel said:
if bootloader really shows spl
then you don't have a tmous, you have
a regular hd2.
you need to double check that before you go any further.
Click to expand...
Click to collapse
Sorry for the confusion..now I feel dumb. But no, the SPL is: 2.10.0000
lol.
it should be fine then.
if you wanna double check, download the 2.13 rom from tmous website and flash that via usb.
samsamuel said:
it should be fine then.
if you wanna double check, download the 2.13 rom from tmous website and flash that via usb.
Click to expand...
Click to collapse
Is that necessary if I did that through SD card first? I'm only being a pain on this post because the phone won't even stay on long enough for me to do/check anything so I wanted to ask if there was anything else. I think I might just send it back and see what happens.!
Thank you all
no, not necessary. the 2.10.0000 is the important part. it will be fine.
Thank you very much for the help
Case closed and now so is this thread

[Q] Will I get charged for this?!

Hi there,
will rooting my phone cause me to get charged with my mobile carrier? I recently rooted my phone about one week ago, and went from Rom to Rom (First I was on 1.13 software, then I went to 2.03 software) and finally found my Rom, (Froyo Rom 3.15 software). Does rooting my phone change the radio version? I used "TheUnlockr.com" instructions. The Froyo Rom did not change my radio version however that's what they said and I double checked. Because I'm afraid that if I have the wrong radio version connected to my Virgin Mobile Canada company I might get charged. Is that actually possible? Having the wrong radio version connected to your mobile carrier? And getting charged for it? Thanks for the help guys. I'm really nervous about this.
No, you will not get charged for rooting, changing roms or updating your radio.
Sent from my HTC Legend using XDA App
Rooting,flashing custom roms is not illegal and you will not be charged.
However, do note that with a rooted phone, any rogue apps that ned root can wipe all your private data and your phone may break or be bricked.
If your phone becomes spoilt, you canot send it for repair as it will void your warranty. However, search my posted threads for a guide to unroot all android phones and not void your warranty
Thanks so much for the help and answer guys. I'll take a look at the threads and bookmark them just in case for future use. What a relief. Thanks guys!
Sent from my HTC Legend using XDA App

Help on putting HD2 back to factory stock

I have a HD2 that I would like to put back to stock. So is there a way to put everything to the way it was after it has been flashed with hspl? I need to send one of my HD2's back for internal(hardware) issues.
Either look around for the stock rom your phone came with or if you have a tmous hd2 you can go to the tmobile line and download the official update rom just by following the directions and run as you would any ROM load it will return your phone back to stock and you'll loose the HSPL
Thank u very much sir and yea I do have T-Mobile so this should be easy
Sent from my HD2 T8585 using XDA App

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