Hi folks,
For the last year, my JasJar (Windows mobile 6.1) has been going well. But in the last 2 weeks, it developed a major fault.
What happens is that at unpredictable times, the battery just drops all its charge and the device then reboots, gets part of the way, loses its charge again, then tries to keep rebooting again, over and over.
I thought the battery might be stuffed, so I switched to another battery - same thing.
Sometimes this abrupt loss of battery charge is triggered when I send an SMS. The text message doesn't transmit, and the battery loses all its charge, even if it was on over 95% charge.
Ideas anyone?
Could there be a subtle software issue which can cause this?
Or, is it more likely hardware - a sign that my 6-year-old jasjar might have reached the end of the road?
Cheers
a
Would it be a loose connection? It sounds like a connection to the battery is lost and therefore reboots. Does it show any of these problems whilst connected to mains or only when on battery?
I haven't heard an issue like this before, so I really suspect it's a hardware fault.
-Jonny- said:
Would it be a loose connection? It sounds like a connection to the battery is lost and therefore reboots.
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What's interesting is how sudden power draws, such as sending an SMS, often trigger the problem.
-Jonny- said:
Does it show any of these problems whilst connected to mains or only when on battery?
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Always works perfectly on mains. The problem only appears on battery.
-Jonny- said:
I haven't heard an issue like this before, so I really suspect it's a hardware fault.
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Starting to look that way. Sad, because I've only had the JasJar for a bit over a year.
Try first a hard reset.
I remember a battery problem, after a new soft.
Related
I've had my Hermes now for 7 months, and I'm on my third battery. The OEM lasted about 6 months, the extended battery lasted 3 months.
There's no warning...just shuts off and will not turn back on...ever with those batteries. Replace the battery, and it works fine.
Anyone else have this happen? I also have a Wizard for that's a couple of years old and it's still on the original battery.
tvone said:
I've had my Hermes now for 7 months, and I'm on my third battery. The OEM lasted about 6 months, the extended battery lasted 3 months.
There's no warning...just shuts off and will not turn back on...ever with those batteries. Replace the battery, and it works fine.
Anyone else have this happen? I also have a Wizard for that's a couple of years old and it's still on the original battery.
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Need more detail. I assume you charged it occasionally
Did you find the battery drained excessively quickly - say in just a couple of hours?
Have you ever hard reset the phone?
What happened with these batteries when you tried re-charging them?
Did you get the constant red LED when charging?
Mike
I have the same problem, it takes about 5 h to drain the batteri:-(
I start up the phone and leave it on the desk without doing anything.... and after 5 h the batteri is dead.
I have installed the latest rom, tried without the sim-card, everything!
The problem started from one day to the other.
mvh lars
mikechannon said:
Need more detail. I assume you charged it occasionally
I usually throw it on the charger every night.
Did you find the battery drained excessively quickly - say in just a couple of hours? No, the batteries behaved fine, with streaming and programs being used like word and PIE, it will last all day.
Have you ever hard reset the phone?
I've hard-reset a few times...currently running BlackIV and 1.41. The first battery died using Black 2.5 and then 3.0. BTW- love the BlackIV.
What happened with these batteries when you tried re-charging them?
Red light on the phone, and they get HOT!
Did you get the constant red LED when charging? With the dead batteries yes, with a new battery, no.
Mike
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I now have ordered a couple of extra batteries just to have around. I don't want to have to wait a week for a battery.
tvone said:
I now have ordered a couple of extra batteries just to have around. I don't want to have to wait a week for a battery.
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Well that's a puzzler alright. I can understand 1 maybe even two batteries ending up faulty but more than that! Now if you were just getting the red LED then we might have considered a not infrequent problem folks report here on that situation (usually caused by the battery draining to a very low level and refusing to start charging again). BUT you said your battery despite the not charging, red LED, gets hot and that I have not seen reported.
To be honest I think you may have a hardware fault (possibly intermittent that is damaging the battery. Likely sources of the fault would be the battery connections (poor contacts at battery or at m/board) or in the battery charging controller circuit. Just possible that it might be at the USB socket. Non of these apart from a routine check of the battery contacts are easy to check, which of course is a real pain if you are out of warranty.
Mike
Just a thought - but do you have access or could you aquire a desktop cradle with a slot for charging a spare battery? (Available for about £10ukp on ebay and other various places)
If you're out of warranty (or even in warranty), firstly this would give you a chance to keep your batteries charged without charging in your Hermes itself (and hopefully eliminate a hardware fault). Also, some of your knackered batteries may be "recovered" by charging them in an external charging cradle.
I had a red-light charging problem with ONE battery myself which was cured by charging the battery overnight in a cradle rather than in the device itself.
...might be worth a try?
My battery function is a little strange too, though I haven't had my 8525 long enough to have killed the battery.
I charge it on a USB cable. It charges very quickly, and when it is charged I unplug it. After this, the battery drains VERY fast and the device gets hot. It is NOT hot while charging. If the device goes into sleep mode after this, it won't wake up w/o a soft reset.
I've found that doing a soft reset right after charging fixes this behavior. It's almost like my 8525 does not realize it has been unplugged from the USB cable, and it overstresses the battery by trying to draw too much power from it.
Usually my battery will last three to four days even with heavy use, provided I soft-reset it when I'm done charging it. If I don't, it will last just a few hours -- though I typically end up having to soft reset it anyway because as I said if it goes into sleep mode after charging it, it won't come out of it w/o doing the soft reset.
It might be a good general rule to perform a soft reset after charging this thing. It's worked for me, anyway.
I also developed the dreaded white screen problem too. After talking with At&T Business Customer Service, they overnighted a new phone.
Just speculation...I think it was some type of hardware failure that caused the batteries to run hot and fail. I feel this also contributed to white screen from excessive heat.
New phone ran fine all weekend. Charging did not generate heat, and had no white screen of death.
Side note...WM5 is horrible compared to the latest WM6 upgrades found here. I couldn't wait to get this phone re-flashed!
Yeah ... it sounds like it is definitely necessary to soft-reset after charging.
Hi all! I've got a really serious issue! My Universal turns off all the time and it can't be started if it's not connected to external power supply.
Tried two different batteries without luck. Did a hard reset and tried different roms. Additionally I tried to over-/under-clock the device to 624/416 MHz using xcpuscalar, because I thought that this app probably caused the problem, but also without any result. Cleaning the batteries contacts didn't work either.
What to do? Any idea? Is there some application for self-diagniostic out there? It doesn't turn off while it's connected to power supply or on stand by. But after some minutes of work (phone call, sms, gaming erc.) at battery mode it switches off.
I think there are some fluctuations in voltage or power!?
Help is really, really appreciated! Thanx!!
Power problems
spratelboing said:
Hi all! I've got a really serious issue! My Universal turns off all the time and it can't be started if it's not connected to external power supply.
Tried two different batteries without luck. Did a hard reset and tried different roms. Additionally I tried to over-/under-clock the device to 624/416 MHz using xcpuscalar, because I thought that this app probably caused the problem, but also without any result. Cleaning the batteries contacts didn't work either.
What to do? Any idea? Is there some application for self-diagniostic out there? It doesn't turn off while it's connected to power supply or on stand by. But after some minutes of work (phone call, sms, gaming erc.) at battery mode it switches off.
I think there are some fluctuations in voltage or power!?
Help is really, really appreciated! Thanx!!
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Hi there,
It just sounds like typical old battery sympoms to me, I had the same problems on mine so I bought a new battery and it was problem solved.
the only thing I will say is try to get a genuine battery, not a cheaper copy or you tend to get battery level display problems. I got one of the cheap extended battery and it showed 100% till it went flat. I could be wrong of course, this is just what happened to mine.
Good luck
Jay
responderman said:
Hi there,
It just sounds like typical old battery sympoms to me, I had the same problems on mine so I bought a new battery and it was problem solved.
the only thing I will say is try to get a genuine battery, not a cheaper copy or you tend to get battery level display problems. I got one of the cheap extended battery and it showed 100% till it went flat. I could be wrong of course, this is just what happened to mine.
Good luck
Jay
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I agree...seems like a battery problem.
Mine is going bad as well. Next week I am going to order a new one (extended of course).
For the last few weeks, my herm has been randomly displaying the charging icon both in the tray area and s2u2, when it's actually running on battery. i've noticed the battery life has started shrinking a lot, going down to one day and a half tops, on 3g with a new battery. has anyone had this problem? could you please help? i've searched the forums and haven't found anything
Don't think I've seen this problem before. Typically folk will suggest a hard reset. You can try that although I'm not so sure it's a software issue.
I would check that all the battery connector contacts are clean and contacting the battery well. I would also ensure that the USB connector has no bent contacts or any contaminants in it. I suggest these things because it's almost as if the device is detecting falsely that a usb cable is inserted.
Mike
I'm pretty sure it's hardware related, because i've done hard-resets and rom changes, and the same thing happens. but usually it happens when the phone is in stand-by. when i turn it on, it says it's charging for a few seconds, then shows the battery as it should
hostedrage said:
I'm pretty sure it's hardware related, because i've done hard-resets and rom changes, and the same thing happens. but usually it happens when the phone is in stand-by. when i turn it on, it says it's charging for a few seconds, then shows the battery as it should
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Mmm that though just sounds like a bit of lag.
Mike
so that means it's not actually discharging my battery faster? thank you for your answers, Mike
mine does it too, its just a bug with the hardware i think. usually mine shows charging after i turn the screen back on then after 5 secs or so changes to normal battery indicator.
Hey all, I've searched the forum and not found much at all..
I have no idea why this happened but my Hermes won't turn on at all, power button has no effect whatsoever and when I try to charge it I get the red light of death..
I put it down on my desk with ~80% battery last night and when I went to check for messages (by watching the service LED for a few seconds) in the morning the LED wasn't flashing so I tried waking it up and it was dead.
Plugged it into the charger, RLoD.. what the ****?
Anyone have any idea what could have gone wrong?
Usually caused by something that causes the battery to drain below 10%. Then you can get the RLOD. The charging circuit gets locked up and won't allow the device to charge. A pesky problem, but at least you have the RLOD, if you didn't then it could be the motherboard fuse.
So some things to try, non of them guaranteed and sometimes it works after trying these things several times over:
http://forum.xda-developers.com/showpost.php?p=1077622&postcount=6
Mike
I have put my battery in my friend's Hermes and it says its 100% charged, I have put his battery in my Hermes and it still won't boot..
It's really weird.. BTW already tried your RLoD fixes, none worked.
I really hope I can fix it, I keep trying to slide open the non-existent qwerty keyboard on my Magician and it's frustrating using an OSK :S
aaron11193 said:
I have put my battery in my friend's Hermes and it says its 100% charged, I have put his battery in my Hermes and it still won't boot..
It's really weird.. BTW already tried your RLoD fixes, none worked.
I really hope I can fix it, I keep trying to slide open the non-existent qwerty keyboard on my Magician and it's frustrating using an OSK :S
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Other than hard reset (don't think you mentioned doing that) I have only one other suggestion and that is the battery contacts. Hopefully not fractured between the pins and motherboard, but worth a try at cleaning the contacts and pushing the battery against the contacts.
If that doesn't work then I fear a motherboard fault.
Mike
Ok well for some reason my Hermes decided to boot up this morning after sitting on my desk for a night..
Weird stuff..
aaron11193 said:
Ok well for some reason my Hermes decided to boot up this morning after sitting on my desk for a night..
Weird stuff..
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It is strange. Sometimes charges can build up within capacitors in a circuit and the "logic" can be disrupted. This is why sometimes it's a good idea with some faults to leave the battery out for a while to clear any such charges. However in your case with all the battery swapping and so on, I am a little sceptical that this was the cause.
If it happens again, I'd certainly be looking for a fault between battery connectors and the battery or between the connectors and the motherboard.
Let's hope that's it cured however
Mike
My phone is shutting down automatically after showing “google” logo. I went back to stock lollipop 5.0.1 but the problem still persist. It’s working fine with the charger plugged in. If I remove the charger after switching on, if I kept it idle, it will stay on till the battery is empty. But if I try to do something it will shutdown. In recovery mode it works well without the charger.
Please help me is anyone facing the same issue.
may be you should try flashing a new kernel
i tried stock Google images still no use.
Is there any noticeable bulge to the battery? It might be a battery issue.
This is almost certainly a battery issue.
lolcakes203 said:
Is there any noticeable bulge to the battery? It might be a battery issue.
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I don't think its a battery issue, because if i keep my device idle it'll last 1 day.
It only crashes if i use the phone, even swiping home screens crashes the phone.
Well, you've already gone back to pure stock which rules out a software issue, and so the next thing I thought would be a battery issue. I have read here about defective batteries causing all sorts of problems like losing signal, non responsive touchscreens and bootloops, and so it's a possibility that this is a battery problem.
I got strange problem with my n4..
Battery % randomly change and shut down, unsensible touchscreen, battery icon disappear from menu..
Maybe this hw problem could touch the SW part
that's how my problem started
Battery problem symptoms can manifest themselves in many different ways.
lolcakes203 said:
Battery problem symptoms can manifest themselves in many different ways.
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ordered a new battery, waiting for the delivery thanks guys for the reply.
zni3h said:
ordered a new battery, waiting for the delivery thanks guys for the reply.
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me too
No problem at all. Please report back.
lolcakes203 said:
No problem at all. Please report back.
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battery arrived everything is good
I have a same problem
My nexus 4 cant't turn on without charger plugged in. But when I go to Recovery, it work fine. A few days ago, it's sometime shutdown suddently when I was playing game. Then it worked fine after I plugged charger in and turn it on. Is this battery issue?
So even when the device is fully charged it won't boot into Android?
CalculatedRisk said:
So even when the device is fully charged it won't boot into Android?
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It can boot with a little trick (press the lock icon on boot screen continuously) and work fine with charger plugged in. When unplugged the phone shutdown immediately
zni3h said:
battery arrived everything is good
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Does the same issue exists even with a new battery?
Sturdy_99 said:
Does the same issue exists even with a new battery?
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after the replacement the phone worked perfectly, i had used it for 3 months then i sold it, i can confirm that i was having the exact same issue as karsondang
This is a battery issue. it happened to me too.replacing the battery will fix the issue.
Sent from my Nexus 4 using Tapatalk