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Hi Guys!
My TyTn is acting strangely. In use, the display is first pixelating, getting lines (noise pixels as well), and then fading to completely white. When so it doesn't responde to anything anymore. So a soft reset is needed.....
Also the ringtone when called, is 'out of tune', like a old record player when you push your finger on the record.. LOL
Before I send it back to have it fixed by HTC, do you guys have any idea whats wrong, and maybe even a tip to help me fix this myself?
Tried numerous soft resets, hard reset, and a reinstall of the original WM6 rom (in Dutch).
Did not install any new programs lately, or did change anything on the unit...
Don't want to miss my TyTn... so hate to send it away... as many of you I am hooked badly to my beloved digital companion
Greetzz Antal
It acts like hardware incompatible.
How about flashing with WM6 English version.
I don't think it is software problem.
I agree, not likely to be software. It did not get dropped or take a knock did it?
The two issues of pixelation/white screen may, if you are lucky, just be a connector thats loose. The sound I think is unrelated but again sounds like a poor connection at the white rear speaker connector block - not uncommon.
Both of the above could be caused by a sharp knock. There have also been cases of poor battery connections causing problems.
If you have a warranty use it. If not you can follow the dismantling guides or service manual to dismantle - check connections and re-assemble. Be prepared though, that sending it in might still be required!!
Mike
Will send it in
Hi Guys, Thanks fr your replies.
I will take the unit back to the store today.
I am not aware that I bumped it, or neither it has dropped. May be a connection that was allready quite loose to begin with. Lets see what HTC and the store will tell me
Strange thing is, that without my sim in it, and not using it, it stays normal... Have put it aside, and used a very old phone instead, and it is still normal..
Antal said:
Strange thing is, that without my sim in it, and not using it, it stays normal... Have put it aside, and used a very old phone instead, and it is still normal..
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Click to collapse
Mmmm... that's important information and changes things a bit. Could be a sim card contact or something about the sim. Anyway it tends to suggest that other thoughts about hardware issues may not be correct!
Hope you find the answer at the store.
Mike
Hi. Got the issue for last 2 weeks - nobody can hear me, than holding pda as a normal phone, only than speaking directly to microphone, holding it in front of the mouth.
Tried lots of builds, but it doesn't seem to help anyways. Maybe there are some progs to help? Or the only way is service?
If you've tried a few ROMs and it didn't help, my guess would be hardware fault. Did you drop it before this problem? It could be as simple as a connection came loose.
If its still in warranty (doubtful) then take it in for a warranty service otherwise you may need to pull it apart yourself... To send in for repairs could cost you $$$... Do a search for the "HTC service manual Hermes". This will get you the instructions you need to pull apart.
Cheers...
it seems to fall down a bit)) and got no warranty)
to pull apart and to "check or missing rubber"?
Today I noticed that my HD2 vibrates strangely, it sounds like a shaving machine when vibrating
I performed many soft resets, hard reset, then I flashed an offcial ROM, SPL, etc. but nothing works. I guess the problem is related with the vibration hardware.
I will be sending my phone to HTC service tomorrow, and let you know about the results.
Anybody faced the problem? Or any suggestion before sending the device to service?
Thanks...
vizier said:
Today I noticed that my HD2 vibrates strangely, it sounds like a shaving machine when vibrating
I performed many soft resets, hard reset, then I flashed an offcial ROM, SPL, etc. but nothing works. I guess the problem is related with the vibration hardware.
I will be sending my phone to HTC service tomorrow, and let you know about the results.
Anybody faced the problem? Or any suggestion before sending the device to service?
Thanks...
Click to expand...
Click to collapse
I remember (2months ago) that my vibrate works strangely, i hard reset and it works again perfectly!
There was some issue posted a few times where the camera flash was pressed in, and was interfering with the vibration somehow.
avivsworld said:
There was some issue posted a few times where the camera flash was pressed in, and was interfering with the vibration somehow.
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I think I have the same problem, my camera flash seems to be pressed in (one side of it).
Is there an easy solution or should I hand it to the service?
Thanks...
avivsworld said:
There was some issue posted a few times where the camera flash was pressed in, and was interfering with the vibration somehow.
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Click to collapse
I am trying to find the older posts you mention, but no luck so far. Can you post the links to those post, I might be searching with the wrong keywords or something like that...
Thanks...
Vibration seems to be a big problem. I had the same issue. only solution: warranty repair. my phone was replaced by 02.
vizier said:
I am trying to find the older posts you mention, but no luck so far. Can you post the links to those post, I might be searching with the wrong keywords or something like that...
Thanks...
Click to expand...
Click to collapse
Can't seem to find them... anyway, the flash housing is nearly directly over the vibration motor thing, and if the plastic flash cover gets loose it could very well push the flash housing down (it's not very secure, pretty soft metal actually) and block the motor.
Just check if the plastic flash cover is pushed in from the rest of the body.
E: If it is, then get it repaired by warranty, as it's not worth opening it up to fix yourself and voiding your warranty.
avivsworld said:
Can't seem to find them... anyway, the flash housing is nearly directly over the vibration motor thing, and if the plastic flash cover gets loose it could very well push the flash housing down (it's not very secure, pretty soft metal actually) and block the motor.
Just check if the plastic flash cover is pushed in from the rest of the body.
E: If it is, then get it repaired by warranty, as it's not worth opening it up to fix yourself and voiding your warranty.
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Click to collapse
This is exactly what happened to my phone. The lower part of the plastic flash cover looks pushed in (I checked with another working HD2).
And yes, I handed the phone to the service today. I hope they do not break other things when trying to fix this issue
Thanks...
Vibration lost
avivsworld said:
Can't seem to find them... anyway, the flash housing is nearly directly over the vibration motor thing, and if the plastic flash cover gets loose it could very well push the flash housing down (it's not very secure, pretty soft metal actually) and block the motor.
Just check if the plastic flash cover is pushed in from the rest of the body.
E: If it is, then get it repaired by warranty, as it's not worth opening it up to fix yourself and voiding your warranty.
Click to expand...
Click to collapse
Hi,
My Leo stopped vibrating. I saw your posts and checked the camera flash. It was indeed pushed in. My warranty was not valid, so I tried to fix it myself. It was actually very easy. I followed a video showing how to disassemble the Leo . As soon as the housing is removed, we have access to the flash plastic cover. I've just snapped it in very carefully et voilá: the phone is back to its own self!
Many thanks for the tip. I would never have guessed it was related to the flash cover!!
Maria
doloresbf said:
Hi,
My Leo stopped vibrating. I saw your posts and checked the camera flash. It was indeed pushed in. My warranty was not valid, so I tried to fix it myself. It was actually very easy. I followed a video showing how to disassemble the Leo . As soon as the housing is removed, we have access to the flash plastic cover. I've just snapped it in very carefully et voilá: the phone is back to its own self!
Many thanks for the tip. I would never have guessed it was related to the flash cover!!
Maria
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Click to collapse
I am glad you fixed your problem easily.
My phone is still not back from the service
I have my phone back...
Finally, I have my phone back. The service report tells me that they have changed a part responsible for vibration. I checked the vibration functionality and actually it is working fine now. One surprise however is that the flash cover still appears to be pushed in.
Same problem
My TMobileUS HD2 is having the exact same problem - no vibration at all, even after hard reset. I also see the camera light's assembly is no longer correctly positioned in the body as it should be. It seems that the lower end is pulling into the body of the phone.
I treat my phone very gently, so I'm sure this didn't happen from rough treatment. Given that it's happening on a number of contiinents, this looks like a design defect.
TMobile demanded that I send it in for warranty service.
No Vibration Either
I have a TMOUS HD2, and I may have been the cause of this happening after reading this. I have no clue what you're talking about, but I have dropped the phone a few times and though the problem didn't happen right after a drop, it was just odd how it started. I had it set to vibrate when I pressed any keys, and then I was texting and it stopped. So... the only thing that I've seen that is a case that I only seem to have, my phone vibrates AT WILL, but when it does, it's very raspy and sounds very 'sick' and loud. So, I am not about to open my phone. I'm tech savvy enough, but in no way have I ever tinkered with hardware. I got my HD2 back in May, so I'm hoping that I have a warenty through HTC at least. I haven't contacted anyone about this, so is it my best bet to just send it to HTC or contact T-Mobile? And I have insurance, but I purchased my phone from Walmart. lol. Help?
I just came across this thread....
my vibrate function has been broken for several months and I've been delaying sending in for repair because I'm afraid of how long it will take (plus, it is the Australian version so I dont know if HTC North American will actually repair it under the current warranty)
I noticed that the bottom part of my flash does in fact seem to be pushed in. I'm considering doing what Maria did (opening it herself and popping the flash back into place). Does anyone have a sense of how long the repair takes from HTC?
Thanks
VIBRATION and FLASH PROBLEM
i'm having the same problem... lower part of the flash is pushed in. and vibration sometimes functioning sometimes not... but worst my FLASH NOT WORKING AT ALL...
Now having the same problem. This is a design flaw if I've ever seen one.
Same problem here, vibration was not working, but I just fix it!
I bought this T-Mobile HTC HD2 off eBay, and turns out that the vibration was not working!!
Once I found out this thread and the information about how the flash cover was blocking the vibration motor from functioning, I was able to confirm this was exactly what was happening!
So, I decided to open up the phone. I did not had to extract the entire screen piece out, I just had to unscrew the four screws and use a "shower suction thingy" on the screen to help pull it out but just the top part (in other words, half way out), because I only needed access to where the flash cover was, and then I was able to use a thin screw driver to PUSH back the flash cover to it right position. Then, after putting everything back to its place, the vibrator motor started to work!!!
Maybe I will put some "super glue" on the flash plastic cover to secure from being accidentally being push in in the future. Anyways, thank you everyone here on the forum for sharing your ideas!
As a late follow-up to mine... I called HTC and got an RMA number. Put off mailing it in for 3 weeks while I backed it up and arranged a temporary phone.
Mailed it on a Friday. Had it back with a replaced back on Monday.
I was EXTREMELY happy with the customer service on this one!
Missed 3 calls today... realize phone is not vibrating. Check different things that should make phone vibrate... nothing...
Flash lens is not pushed in this time... I'm about a month out of warranty now. Wonder how this is going to go over
I had this exact problem occur a few days ago, and I opened it up and simply snapped the light cover back into place carefully. But my phone still wasn't vibrating, so I opened it up again and I saw that the black rubber around the vibrate motor was causing the part that creates the vibration to get stuck. I simply just snipped a bit away so that the it was free and ta da! However the vibration is still weak compared to before so I don't know how to fix that? hope this helps you, and if someone knows why the vibration might be weaker than before the problem started any help would be great. thanks
Anyone else had this problem yet? Had mine since Oct. 4th
I didn't try to do a data wipe. Just took it to T-mobile for a replacement. Didn't want it to start working again because I had got a scratch on my phone anyways and it was a good opportunity to get a replacement.
Me too. When I use my headphone, people on the other line can't hear me. This happen more than once. I try to do a hard reset but it still don't work.... anyone have any solution.
tino888 said:
Me too. When I use my headphone, people on the other line can't hear me. This happen more than once. I try to do a hard reset but it still don't work.... anyone have any solution.
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My issue was the microphone on the phone. Did you not buy from T-mobile or other authorized outlet? Your phone should be within warranty.
Another thing to try would be a Data wipe/factory reset.
Another thing I noticed is that when I charge my phone there is an LED in the earpiece. My last G2's LED must have been defective.
Hi, what happen if you buy the phone from craiglist, how can I return ?
tino888 said:
Hi, what happen if you buy the phone from craiglist, how can I return ?
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Contact HTC about warranty service I guess. I don't understand why someone would sell the phone on craigslist when it is within the 14 day return policy for tmobile where you can get a full refund unless maybe it was stolen.
You can contact HTC here: http://www.htc.com/europe/CA_Hotline.aspx?region=NorthAmerica
I'm just speculating here, but it's based on past experience with flexible connectors like the one used to bridge the display portion to the body. I'm surprised to see the possible defect occurring so early in life of this handset, but the fact that the ribbon is forced to bend back 180 with a radius of less than 1mm when the display is open puts a LOT of stress on the thin conductors of the ribbon. The problem might have been precluded by HTC using carbon traces rather than typical metallic copper on this critical component. See for yourself by looking at your phone edgewise next time you flip it open. If we're lucky and enough handsets fail like this HTC MIGHT do something of a product recall. Incidentally, has anyone with a dead mic also experienced random screen garbage or erratic touch response? Again I point to the same design flaw.
Here's to hoping I'm dead wrong guys!
This problem just happened to me. With no apparent reason, the internal speaker stopped working. People can hear me, but I can´t hear anything.
Funny thing tho, if I activate the external speaker, it works. The problem is the internal speaker only.
Is it a known problem like the shoddy usb connector on some kaisers ?
tino888 said:
Hi, what happen if you buy the phone from craiglist, how can I return ?
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dont say anything to tmobile about where you bought it from. there is a one year warranty the original date of purchase. at least there was with the motorola cliq that i got off craigslist. returned it for a fab'd one without scratches gonna do it one more time right before the year is up haha
My G2's mic has also stopped working, been looking around different websites for parts, but I can't seem to find it, u guys know anyone?
If I use it with the headphones/mic, it works fine, people hear me and all. If not, people can't hear me.
FWIW, I had this exact problem shortly before Christmas. the mic started by cutting out sometimes, then failing altogether. Using an external mic worked fine so it wasn't software, just the physical connection to the built in mic. I'm pretty sure that sivalley is right in his speculation that the issue is the flexible ribbon connector.
Fortunately for me my phone was under warranty and HTC arranged to pick it up etc.
Weirdly the day before they were due to pick it up, the whole screen stopped working. I could power up and feel the vibration etc, but the screen never came on. Again I think the common factor was the flexible ribbon.
When HTC repaired it it came with a long list of things they'd replaced to get it working again, so it may not be as simple as just replacing a ribbon connector.
I have no idea whether it's possible to source the parts, but it might be worth finding out how much HTC would charge to fix it if it's not under warranty (could still be a good deal)
So my awesome Venue Pro with an already sketchy battery is giving me trouble.
It has only happened lately. I'll turn on the phone from standby in order to, well, use the phone. But 95% of the time, the screen will within a split second go black, showing nothing on it. Funny thing is, every key works and illuminates and you can even interact with the touchscreen as I noticed it made sounds previously when I just started moving my finger along the screen, same with powering it back on when it likes to actually show what's on the screen and it'll be on a totally different app or screen itself.
Because I bought it on eBay, Dell, very ignorantly, is refusing to even deal with me in regards to warranty despite the phone being manufactured this year, so I'm hooped for sending it in at all for repairs.
If the touchscreen technically "works", then what could be the problem?
Thanks for your help, guys.
You might want to google something like "dell ownership transfer." Seems to me there was a way to transfer the original warranty term to another person. If you can get in contact with your ebay seller, he may be able to help you out.
Short of replacement, I say the first thing you should try is opening it up and making sure all the cables are connected internally.
http://forum.xda-developers.com/showthread.php?t=1297315
The next step will either be re-flashing the original stock 7.0.7004 rom in hopes that it's a software problem (unlikely if you ask me,) or ordering another DVP off ebay and swapping parts until you have diagnosed the problem.
That's the issue- My eBay dealer didn't actually buy the phone himself. He took them as a donation for his not-for-profit business so the proof of ownership is pretty much MIA.
I'm starting to believe the backlight is failing or something close to that. Possibly due to the slider being used? Not any more often than someone else would use it, though. I looked at the disassembly guide and it's something nearly impossible with my lack of tools or understanding.
I'm pretty much hooped then?
Wow, shady. I bet he took advantage of and offer like this and then just sold the phone for profit.
http://forums.techsoup.org/cs/commu...ected-with-donated-smartphones-from-dell.aspx
I can't think of any other ideas personally. Selling it off for parts seems to me like the best course. If you decide to do this, you should wipe your phone with a soft reset as you normally would when selling this phone (in settings > about > more > reset my phone.) If what you're experiencing is a software problem (which, again, I very much doubt) this might fix it. If not, your personal data is gone, and you're ready to sell it.
You may want to let the other forum members weigh in on this, but I don't think there's going to be an easy fix that doesn't involve disassembly.
I have attempted a reset + restore and whatnot, so most likely it would be a disassembly issue then.
The issue with me taking it apart would be that I'd probably do more damage that way lol.