Related
Guys, thanks to all of you - especially frysee, who was a big help via Gtalk - the biggest part of my problem is solved:
My Transformer is still bricked and display won't turn on, but I was able to go back to stock ROM and wipe all personal data. So I won't get any trouble with warranty
If anyone is interested, me or frysee could write a How To for returning to stock ROM and retrieve warranty when screen is dead.
Thanks again!
qwer23
_____________________________________
Hi Guys!
I have a problem that is pretty common over at MoDaCo, but I haven't read anything about it here.
My Transformer sometimes doesn't turn on or wake up from sleep mode when turned on already. You can push the power button endlessly and nothing happens. Then suddenly it'll turn on as if nothing had happened.
I had this problem the first time right out of the box, so there's no bad software installed by me, don't know what ASUS did though. Perhaps it's one of the pre-installed apps.
As I said, normally it eventually comes to life again, but now I couldn't turn it on for a whole day! After I had no success, I left it on the charger over night, but still nothing this morning.
I feel I tried everything, pushed Vol Down + Power to go into recovery, pushed Vol Up + Vol Down and plugged USB to go into (useless) flash mode just to see the device to something, but no.
The only things that happen, if I push power:
- if I plug USB, the Windows plug and play sound plays and if I force shutdown the Transformer again (long-press power), the unplug sound plays. The device even appears in the Explorer and I can access SD card, but it only shows empty folders, no files in them.
- When I force-shutdown the device, I hear an internal "click" sound, similar to the one when you switch from front to rear camera, and you hear the speakers turn off. So it seems to initialize everything and stuff...
But all the time the Transformer screen stays dead
Any advice? Really need your help here guys! At MoDaCo there's no answer so far...
Regards,
qwer23
I was initially having this problem with my Transformer (it would usually happen when it had gone on standby and it couldn't get it to turn back on again) until I ran the ASUS updates on it - have you been able to update your Transformer on the occasions it did turn on for you?
If you've rooted it and stopped the OTA updates going onto it, you might just have to undo that and get an official ASUS firmware build on there to help fix the problem.
demonotter said:
I was initially having this problem with my Transformer (it would usually happen when it had gone on standby and it couldn't get it to turn back on again) until I ran the ASUS updates on it - have you been able to update your Transformer on the occasions it did turn on for you?
If you've rooted it and stopped the OTA updates going onto it, you might just have to undo that and get an official ASUS firmware build on there to help fix the problem.
Click to expand...
Click to collapse
Hi!
First of all, thx for your answer.
Well as I said, the first time the problem occured, the device was out of the box and untouched before. So I don't think it has to do with something I did.
For me it normally also happened when device was in sleep mode, except the first time out of the box
I installed a custom ROM + Clockworkmod Recovery after that, hoping it'll fix the deep sleep problem. And it really didn't happen again - until now
I didn't turn off OTA updates as I first saw that thread when the device was already dead Perhaps it tried to OTA update itself but I guess I would have to confirm this manually right? And I didn't do that...
Reflashing another ROM or the stock ROM was my first idea, too. But hell, I can't even go to recovery! No matter what I do, press, plug or unplugg, the screen stays black!
Nice, another german Transformer
"playing the plug and play sound" means you propably have adb access? Tried getting a logcat?
frysee said:
Nice, another german Transformer
"playing the plug and play sound" means you propably have adb access? Tried getting a logcat?
Click to expand...
Click to collapse
yes, being unable to wait for the german release, i imported from uk
adb gives me "device not found". even though i'm not a total noob, i don't know what i have to change to make it work. any advice? sadly i'm working while my tf is charging @home so can't really try something. i only hope you guys have some ideas
Sent from my rooted X10i using awesome custom roms
qwer23 said:
Reflashing another ROM or the stock ROM was my first idea, too. But hell, I can't even go to recovery! No matter what I do, press, plug or unplugg, the screen stays black!
Click to expand...
Click to collapse
Ahh. I didn't realise the screen was completely dead, I thought you had it working some of the time as had happened to me.
If you're seeing it in Explorer, maybe it is just a hardware failure and you'll have to get Asus to look at it...
demonotter said:
Ahh. I didn't realise the screen was completely dead, I thought you had it working some of the time as had happened to me.
If you're seeing it in Explorer, maybe it is just a hardware failure and you'll have to get Asus to look at it...
Click to expand...
Click to collapse
no i guess that it is indeed the same thing that happened to you, sometimes it worked, sometimes not. only this time it doesn't come back from the not working part I guess you see yours in explorer too if it troubles to get out of deep sleep. i guess it's just the screen that sometimes doesn't turn on for all with that problem. but for me it doesn't even turn on for booting
Sent from my rooted X10i using awesome custom roms
It's possible. I don't think I tested connecting it to the Explorer while the screen was off, I assumed it just wasn't on.
Can you test it with the HDMI out and see if that shows you what would be on screen?
demonotter said:
It's possible. I don't think I tested connecting it to the Explorer while the screen was off, I assumed it just wasn't on.
Can you test it with the HDMI out and see if that shows you what would be on screen?
Click to expand...
Click to collapse
Yeah, good idea! Will try this asap when I'm back home. Do I have to press something on the TF to enable HDMI output or is it enough to plug it in?
qwer23 said:
Yeah, good idea! Will try this asap when I'm back home. Do I have to press something on the TF to enable HDMI output or is it enough to plug it in?
Click to expand...
Click to collapse
You just plug it in.
qwer23 said:
Hi Guys!
I have a problem that is pretty common over at MoDaCo, but I haven't read anything about it here.
My Transformer sometimes doesn't turn on or wake up from sleep mode when turned on already. You can push the power button endlessly and nothing happens. Then suddenly it'll turn on as if nothing had happened.
I had this problem the first time right out of the box, so there's no bad software installed by me, don't know what ASUS did though. Perhaps it's one of the pre-installed apps.
As I said, normally it eventually comes to life again, but now I couldn't turn it on for a whole day! After I had no success, I left it on the charger over night, but still nothing this morning.
I feel I tried everything, pushed Vol Down + Power to go into recovery, pushed Vol Up + Vol Down and plugged USB to go into (useless) flash mode just to see the device to something, but no.
The only things that happen, if I push power:
- if I plug USB, the Windows plug and play sound plays and if I force shutdown the Transformer again (long-press power), the unplug sound plays. The device even appears in the Explorer and I can access SD card, but it only shows empty folders, no files in them.
- When I force-shutdown the device, I hear an internal "click" sound, similar to the one when you switch from front to rear camera, and you hear the speakers turn off. So it seems to initialize everything and stuff...
But all the time the Transformer screen stays dead
Any advice? Really need your help here guys! At MoDaCo there's no answer so far...
Regards,
qwer23
Click to expand...
Click to collapse
When it seems dead, try holding the power button for about 5 seconds (or whatever time you hold it for when turning it off)
Leave for about 2 minutes then hold power button again (like you do when turning device on) and it should boot.
checkbox111 said:
When it seems dead, try holding the power button for about 5 seconds (or whatever time you hold it for when turning it off)
Leave for about 2 minutes then hold power button again (like you do when turning device on) and it should boot.
Click to expand...
Click to collapse
Tried that a lot of times already. No help.
Phone still won't turn on, but I just realized I cannot only access my SD Card, I can also access internal storage.
Is this of any help?
qwer23 said:
Tried that a lot of times already. No help.
Click to expand...
Click to collapse
Then your ****ed!
checkbox111 said:
Then your ****ed!
Click to expand...
Click to collapse
I guess so
I'm getting a mini-hdmi cable today to determine if the screen is broken, because i have the feeling that ***** is booting but not showing anything...But I'll have to send it to ASUS nonetheless. Has anyone ever sent a device in for warranty reasons with custom software (CWM, Custom ROM) on it? What kind of trouble will I have to face?
I'd say try it with the HDMI cable, see if you get anything up on it and if the touchscreen/everything else still works, see if you can get the latest official ROM on there, see if that fixes the problem.
If nothing else, you can then send it back with an official firmware on it.
Try holding the power button for 5-10 sec, then press power + volume down (might be volume up - try both) together for another 5-6 sec. You'll get to a reset screen where it asks you to confirm if you want to wipe everything. press volume down (I think!! - read the screen carefully) instead to boot normally.
hope this helps
Its 10+ seconds for a full power off by the way, nothing shorter than that. If you changed any system files either by flashing or by pushing via ADB then you will have invalidated your warranty. Unless you can restore it to the way it was before you fiddled with it, you'll have an expensive paperweight.
sbirsen said:
Try holding the power button for 5-10 sec, then press power + volume down (might be volume up - try both) together for another 5-6 sec. You'll get to a reset screen where it asks you to confirm if you want to wipe everything. press volume down (I think!! - read the screen carefully) instead to boot normally.
hope this helps
Click to expand...
Click to collapse
Not possible since I installed CMW.
stuntdouble said:
Its 10+ seconds for a full power off by the way, nothing shorter than that. If you changed any system files either by flashing or by pushing via ADB then you will have invalidated your warranty. Unless you can restore it to the way it was before you fiddled with it, you'll have an expensive paperweight.
Click to expand...
Click to collapse
Big bummer And sadly there are no "ASUS Stores" around where I could use a stupid employee who has no clue and is convinced it's hardware related.
Well I don't have my HDMI cable by now and will try this first, but if that doesn't work:
Can someone give me a step-by-step how I can access the restore function of CWM without seeing anything on my device? I did a backup in CWM before installing the custom ROM. Perhaps tell me sth. like this: "press power+vol. down on start, then after approx. x seconds press vol up, wait a bit to make sure CWM started, press vol down twice, to go to recovery, ..."
And can someone do the same for the stock recovery to reset the device? Perhaps there's a chance that a failed OTA update deleted CWM an there's the stock recovery.
I know the chance to save it like this are small, but otherwise a lot of money is lost
Regards,
qwer23
On the flip side however, you could probably make some money by being the first to dismantle your device, and sell the photos of the internals to some website like iFixit. Then you could also sell it off as parts on eBay. Obviously it might take more effort than you are willing to give it, but at least it's another option.
If you do decide to open it up I would love to hear what mA rating the battery has on its label. Not being able to find out the actual proper rating from any site has been driving me nuts. I believe it's 6800mA but im not 100% sure.
I've looked around and a lot of people have fully unresponsive screens. However, mine is I guess semi-unresponsive?
I can perform all my functions fine, but when I try to power down my phone via power button. It pops up the power menu and then my screen becomes completely unresponsive. I can only use the hard buttons, but nothing on the screen works. When I press the power button again to go into standby, it'll work like normal and my screen works again, all until I try to go to the power menu again. Does anyone know what is wrong?
I forgot which HD2 I'm using, but I know I bought it in the June of it's release and I'm in the US.
My current ROM is HyperDroid-GBX-v12, but I don't think it's a ROM issue since the previous ROM I had was even worse, same problems, but unresponsive at the lock screen at times.
Thanks, and let me know if I can give any other info.
Has this been happening since you flashed the Rom or is this a new problem?
This has just started happening. I think it was present to a lesser extent before, but I am noticing a lot more recently. I flashed a new ROM because I thought it was my old ROM, but the problem isn't going away.
For a work around, download the quick boot app from the market and power your phone off that way.
What Rom are you running now btw?
My current ROM is HyperDroid-GBX-v12,
Thanks for the work around, but I'm really wondering what the problem is since it persists between ROMs. I'm thinking hardware, but then it's so specific that I'm not sure.
The only other think I can think of trying to wipe your phone via CWR by formatting data, boot, system, Sd-ext (if applies), cache, and Dalvik cache. I know you re-flashed your Rom already but did you do a full wipe prior? It could be data corruption from the previous Rom. Just trying to troubleshoot
I'm currently having touchscreen issues myself. At first I though mine was totally hosed but then I read on some thread if you press the power button hard it can revive the screen. It worked for me. I assume there must be some loose cable somewhere beneath the power button that's causing these issues. It's probably just a coincidence that it stops working when you hold it down and you are really having the same issue as me.
I did wipe everything, but now I think of it I think I forgot to format my SD card. I'll try it now thanks.
Nope, still doesn't work. I'm at a lost for what's wrong right now =\
JesusFreak316 said:
I'm currently having touchscreen issues myself. At first I though mine was totally hosed but then I read on some thread if you press the power button hard it can revive the screen. It worked for me. I assume there must be some loose cable somewhere beneath the power button that's causing these issues. It's probably just a coincidence that it stops working when you hold it down and you are really having the same issue as me.
Click to expand...
Click to collapse
Be careful about mashing the power button too hard. I already have broke one HD2 because the power button cracked.....
telmedragon said:
Nope, still doesn't work. I'm at a lost for what's wrong right now =\
Click to expand...
Click to collapse
Sorry to hear this. Like I said earlier try using Quick boot. It won't fix your problem but at least your phone will still work. Sorry I couldn't be of more assistance....
Hello friends,
I just messed up my DVP while updateing dell's update.
I was updating Mango 7220 as soon as i updated it n connected to zune it prompted for dell's update.
I went through with the update and got at the last of the 9 steps i.e. restarting the device. after waiting for good 30 odd minutes(as there was no activity) I removed the phone from the USB n tried to start the phone but it didn't. no flash of light no dell logo nothing. I've removed the phone at the same step during my mango beta update and it worked without issues that time.
anybody who has any input to get me out of this situation pls post here.
really need help here ppl.
You can try an Hard reset by holding down CAMERA and VOLUME DOWN buttons!
Ephez said:
You can try an Hard reset by holding down CAMERA and VOLUME DOWN buttons!
Click to expand...
Click to collapse
nothing happened. no reaction to any combination of button presses.
varunverma said:
nothing happened. no reaction to any combination of button presses.
Click to expand...
Click to collapse
are you sure? Make sure the battery is out, then hold the camera and volume down buttons, put battery in then boot while holding buttons, very least you should see a black screen that says "Dell"
Are you holding Power as well? That combo should bring you to the download screen where you can try to load your last backup.
well, i tried pressing vol - key and camera buttons witjout the battry and tried to boot thr phone after inserting the battry with buttons still pressed.
and also tried pressing three buttons with battery in.
nothing happened but i could see a light flashing theough the small slit(gap)between the screen parr n keyboard part.
it flashes on n off till i jold the power button. no reactoon when other two buttons r pressed.
What was your battery level like when updating, could you be out of power? Tried plugging into the charger for a while?
efjay said:
What was your battery level like when updating, could you be out of power? Tried plugging into the charger for a while?
Click to expand...
Click to collapse
i can feel the charge when i touch the battery connectors with my tongue.
anyways i've put the phone on charging.
its been 10mins so far n nothing on screen.
I suggest you should try to update on another computer or laptop, cuz I used to bricked my dvp once when i was updating to mango beta on my own laptop but it went smoothly on my friend's one.
When my dvp bricked, I almost lost all the hope to bring it back. I left it like that for few days then tried to restore it again and surprisingly I got my dvp back. I think I'm lucky that time but if there is nothing you can do, it may worth a try
btw, what's your firmware version before update. Is it x.1500.7004.105? cuz i update to the new firmware 212 and i see it only fix the memory.
elnino_legolas said:
I suggest you should try to update on another computer or laptop, cuz I used to bricked my dvp once when i was updating to mango beta on my own laptop but it went smoothly on my friend's one.
When my dvp bricked, I almost lost all the hope to bring it back. I left it like that for few days then tried to restore it again and surprisingly I got my dvp back. I think I'm lucky that time but if there is nothing you can do, it may worth a try
btw, what's your firmware version before update. Is it x.1500.7004.105? cuz i update to the new firmware 212 and i see it only fix the memory.
Click to expand...
Click to collapse
can u elaborate what happened with ur dvp.
i've left my dvp aside so that the battery drains out completly.will try to charge it after few days n then quo try to restore it.
i successfully updated the phone to mango n then tried to install the official dell update. i think they r not compatible with each other.
anyways,keeping my fingered crossed. let's hope battery drain works.:|
Hi guys.
My Galaxy Note 3 power button has just completely stopped working. Is there a setting that turns off the power button functionality that I might have accidentally pressed?
Cheers.
Edit: I should elaborate here. The phone is switched on, everything works as normal but no matter how many times I try it, the power button just not do anything (holding it down, pressing different areas)
DaveyT said:
Hi guys.
My Galaxy Note 3 power button has just completely stopped working. Is there a setting that turns off the power button functionality that I might have accidentally pressed?
Cheers.
Edit: I should elaborate here. The phone is switched on, everything works as normal but no matter how many times I try it, the power button just not do anything (holding it down, pressing different areas)
Click to expand...
Click to collapse
Did you try a battery reset? With the phone off, can you get into either Download or Recovery mode? That would eliminate the possibility of an OS issue.
lmike6453 said:
Did you try a battery reset? With the phone off, can you get into either Download or Recovery mode? That would eliminate the possibility of an OS issue.
Click to expand...
Click to collapse
I kind of scared to turn the thing off in case I can't switch it back on. I'll try it though.
Edit: It's dead. Taken the battery but can't switch back on now. What a joke.
Bad luck brian i feel sorry for you
tarekkkkk said:
Bad luck brian i feel sorry for you
Click to expand...
Click to collapse
I know I kind of expect this bad luck these days after having two faulty Nexus 7's. My Galaxy S2 power button is still going strong after 2 and a half years but the Note 3 lasts 7 hours
DaveyT said:
Hi guys.
My Galaxy Note 3 power button has just completely stopped working. Is there a setting that turns off the power button functionality that I might have accidentally pressed?
Cheers.
Edit: I should elaborate here. The phone is switched on, everything works as normal but no matter how many times I try it, the power button just not do anything (holding it down, pressing different areas)
Click to expand...
Click to collapse
It's a dud mate. Faulty unit.
Just send it back and get it replaced.
Just send it for replacement. There's a reason phones come with a warranty that covers manufacturer defects. Whining about it to strangers in the forum is not going to fix it for you.
Sent from my SM-N9005 using XDA Premium 4 mobile app
MohJee said:
Just send it for replacement. There's a reason phones come with a warranty that covers manufacturer defects. Whining about it to strangers in the forum is not going to fix it for you.
Sent from my SM-N9005 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I was posting to see if any one else had the same problem or if it was a setting I'd missed. Arsehole.
Cheers everyone else I'll replace it tomorrow.
This is exactly the sort of thing that makes me worry about voiding my warranty. Decisions, decisions....
DaveyT said:
I was posting to see if any one else had the same problem or if it was a setting I'd missed. Arsehole.
Cheers everyone else I'll replace it tomorrow.
Click to expand...
Click to collapse
Yeah this is definitely the least friendly of all the Android forums. Sorry to hear you have a dud unit mate. Get it replaced.
My power button is not working to turn the screen off. Long press works to bring up the power down menu or to do a hard shut down. It works to turn back on though. Seems to happen after I plug it into the wall charger. Restoring a nandroid backup fixes the issue.
Not sure if it's related but my PC's USB crashed after trying to plug the phone in and use USB 3.0 to transfer files. I had to refresh my W8 PC to get the USB working again.
I have the Sprint version, rooted and running JellyBomb.
Hello bro...Me to facing same problem of power button issue.But my phone was able to get into recovery mode and it is also turning on.After doing hard reset also still the problem not solved.My phone is working perfectly but only problem is I'm unable to lock and power off the phone.Please help me dude.
ajayajay007 said:
Hello bro...Me to facing same problem of power button issue.But my phone was able to get into recovery mode and it is also turning on.After doing hard reset also still the problem not solved.My phone is working perfectly but only problem is I'm unable to lock and power off the phone.Please help me dude.
Click to expand...
Click to collapse
I have the same problem. my power button is done for. whenever i need to start it. I plug it in and go into recovery and reboot from there. I also use this https://play.google.com/store/apps/details?id=com.plexnor.gravityscreenoffpro&hl=en for screen timeout and lock. And you can also get exposed and gravity box and there is a status bar tweak to double tap the status bar to lock screen (put phone to sleep).
I tried everything then found the solution on another website
My note 3 has been with me for almost 2 years now and it's power button stopped working about 2-3 months ago. Until now I avoided draining the battery below 2% and was fine but just today I dropped my phone and it shut down. I knew that my power button didn't work because of hardware problems so a soft reset didn't work for me. What I found however is that if your power button is dead you can just very quickly remove and re-insert your battery and your samsung device (I have no idea if this works on other brands) automatically boots itself. I'll give the link too incase I wasn't clear enough and I hope this helps people who shared my worries.
http : // www . teckdiary . com / samsung / how-to-start-your-samsung-galaxy-phonewhen-its-power-button-doesnt-work/
You'll have to delete the spaces in that link sorry about that
My phone has the 11-20 build of Gummy on it, I just updated the firmware to MJA (hoping to get data) and it was running well for the past hour. I rebooted to recovery to try installing the Euroskank rom and now my phone will not turn on, it had more than 90% battery when I rebooted so I know that is not the issue. When I plug or unplug it from my computer, it will acknowledge that something was plugged in (by making a sound) but not show what was plugged in. Any recommendations as far as what I can do to fix this?
ferrerj said:
My phone has the 11-20 build of Gummy on it, I just updated the firmware to MJA (hoping to get data) and it was running well for the past hour. I rebooted to recovery to try installing the Euroskank rom and now my phone will not turn on, it had more than 90% battery when I rebooted so I know that is not the issue. When I plug or unplug it from my computer, it will acknowledge that something was plugged in (by making a sound) but not show what was plugged in. Any recommendations as far as what I can do to fix this?
Click to expand...
Click to collapse
Sometimes holding power for what seems like a long time helps, pull battery put back in, put on charger leave alone, are you getting the battery icon?
Sent from my SPH-L720 using Tapatalk
ParkerParker said:
Sometimes holding power for what seems like a long time helps, pull battery put back in, put on charger leave alone, are you getting the battery icon?
Sent from my SPH-L720 using Tapatalk
Click to expand...
Click to collapse
I held down the power button long enough to watch a couple plays in the Ole Miss game, pulled the battery and put it back in, no luck. I plugged it in and did not get any battery notification. I did find that by holding the power button while it is plugged into my computer it seems to power on and off on some level because it would alternate plugged in and unplugged sounds, still with nothing else being shown like the option to view files or see anything on the phone screen. Is there anything else I can do?
ferrerj said:
I held down the power button long enough to watch a couple plays in the Ole Miss game, pulled the battery and put it back in, no luck. I plugged it in and did not get any battery notification. I did find that by holding the power button while it is plugged into my computer it seems to power on and off on some level because it would alternate plugged in and unplugged sounds, still with nothing else being shown like the option to view files or see anything on the phone screen. Is there anything else I can do?
Click to expand...
Click to collapse
Well all you can really do is make sure your USB cable charger is working, let it charge without touching it for several hours, could also be a battery problem /hardware problem? Any one else? Have any advice??
I have bricked my phone pretty bad a few times, but I have always at least had the battery icon on the front show up,, hopefully a full charge well cure it,, just Checking but by power you mean the top right botton if the phone is facing you?
Sent from my SPH-L720 using Tapatalk
Can you get to recovery or download mode?
Sent from my SPH-L720 using Tapatalk
frostedunit said:
Can you get to recovery or download mode?
Sent from my SPH-L720 using Tapatalk
Click to expand...
Click to collapse
Not from what I can tell. The screen doesn't show anything, the LED doesn't light up. Is there a trick where I could trigger it using ODIN or HEIMDAL?
Put battery in phone and charge for 2 to 3 hours without turning phone on.
Take battery out of phone and leave it out for 1/2 hour.
Then put battery back in and see if you can get into 'Download Mode' - Hold Home Button AND Volume Down Button at same time and while keeping them held Press the Power Button till you get screen asking if you want to go into Download mode by confirming with a Volume Up press.
If you can get there maybe you can use one of the Odin/heimdal methods to recover.
Or even more simply - Odin Philz recovery and flash an MJA ROM - That's something I'd try first if you can do that.
leaderbuilder said:
Put battery in phone and charge for 2 to 3 hours without turning phone on.
Take battery out of phone and leave it out for 1/2 hour.
Then put battery back in and see if you can get into 'Download Mode' - Hold Home Button AND Volume Down Button at same time and while keeping them held Press the Power Button till you get screen asking if you want to go into Download mode by confirming with a Volume Up press.
If you can get there maybe you can use one of the Odin/heimdal methods to recover.
Or even more simply - Odin Philz recovery and flash an MJA ROM - That's something I'd try first if you can do that.
Click to expand...
Click to collapse
I just charged my phone over night, pulled the battery for an hour and still no response from my phone what so ever. I would be ok with a total wipe if at all possible at this point as it does not seem to be booting at all. Could this be a bootloader issue somehow? I updated the firmware not long before this issue occurred and it booted up from that for awhile and this issue started after trying to reboot.
At this point, your best bet is to take it to Sprint and get a warranty replacement. Not much you can do if it won't turn on
Sent from my SPH-L720 using Tapatalk
frostedunit said:
At this point, your best bet is to take it to Sprint and get a warranty replacement. Not much you can do if it won't turn on
Sent from my SPH-L720 using Tapatalk
Click to expand...
Click to collapse
Ok...just curious does anyone here have Ting and have tips about doing this through them? I don't actually have Sprint directly but use Ting.
EDIT:
For anyone following this, potentially in a similar situation, I found this service which I hope to hear back from soon, it says they can fix hard bricked phones on their site:
http://mobiletechvideos.mybigcommerce.com/samsung-galaxy-s4-jtag-brick-repair/#ProductReviews
My sister's S4, which is running stock unrooted 4.3 is going through the exact same thing. The Sprint corporate store told her that she needs to have it serviced by Samsung >.>
Why don't you make a usb jig and force it into download mode,I think I seen a video on you tube on how to make one,I haven't tried it myself but I heard they work
Sent from my SPH-L720 using XDA Premium HD app
Just checking, didn't see this confirmed. The screen is non responsive currently, but you said that using the power button yields USB acknowledgement..
Have you tried a complete power down and boot in to Download mode (Power + Volume Down + Home) and then plugging it in and seeing if ODIN recognizes it in Com? It is possible (although not super probable) that you are experience a flash screen/screen on issue that could potentially be repaired by a reflash.. I know a lot of the 4.3 updated were experiencing lack of flash screen but if left alone the phone would still boot.
Worth a try, if you haven't already.. Stranger things have worked for me in the past.
leaderbuilder said:
Put battery in phone and charge for 2 to 3 hours without turning phone on.
Take battery out of phone and leave it out for 1/2 hour.
Then put battery back in and see if you can get into 'Download Mode' - Hold Home Button AND Volume Down Button at same time and while keeping them held Press the Power Button till you get screen asking if you want to go into Download mode by confirming with a Volume Up press.
If you can get there maybe you can use one of the Odin/heimdal methods to recover.
Or even more simply - Odin Philz recovery and flash an MJA ROM - That's something I'd try first if you can do that.
Click to expand...
Click to collapse
We did the first two steps you mentioned, got it to turn on, then it it did the same thing again after a little while. We repeated the two steps, factory reset, and all has been well for the past 24 hours. Thanks
Glad you got it working!
And thanks for reporting back here so that others may be helped. Keep the comunnity alive.
leaderbuilder said:
Glad you got it working!
And thanks for reporting back here so that others may be helped. Keep the comunnity alive.
Click to expand...
Click to collapse
Yeah, I've been seeing other people having similar problems after updating even on other carriers. My guess would be that the problem is related to going from 4.2 to 4.3 coupled with user data/cache of system apps and Knox, but I really have no idea. Anyway, Thanks again
Well scratch that, it's back to its usual behaviour. Could flashing via odin fix this or could it be a hardware issue? I still feel like it's related to the 4.3 update.
Jocelyn said:
Well scratch that, it's back to its usual behaviour. Could flashing via odin fix this or could it be a hardware issue? I still feel like it's related to the 4.3 update.
Click to expand...
Click to collapse
Re-flaching Odin may fix it.
But it could very well be a hardware issue. I've had a couple of phone with batteries that were fairly new have this issue. Got new battery, charged and replace it and all worked.
leaderbuilder said:
Re-flaching Odin may fix it.
But it could very well be a hardware issue. I've had a couple of phone with batteries that were fairly new have this issue. Got new battery, charged and replace it and all worked.
Click to expand...
Click to collapse
Yeah, we've already tried a working battery from another S4. No bueno, but Thanks.
Jocelyn said:
Yeah, we've already tried a working battery from another S4. No bueno, but Thanks.
Click to expand...
Click to collapse
Darn.