Database Users

Let This Be A Word Of Warning

We are all members of a great community of people, we come to these forums to discuss, build, upgrade and sometimes buy devices. In July I had a misfortune paying money to a member Leokorth who advertised his Uni for sale and got done for $150. At first he claimed he sent a parcel and even provided a tracking number. After a month of waiting I contacted him again, advising him the parcel had not been received and was told he still has it, he THOUGHT he sent it, but apparently not... You see, having a tracking number with USPS is not quite the same as actually sending a parcel, rather, according to USPS, it indicated an intent to send. I asked for my money back and he agreed to pay me back, but never did. I waited another few weeks, contacted him a few more times asking for my money, but he never replied. So I contacted PayPal. They investigated and decided in my favor, so today I was refunded.... 0.70!!! Yes, 70 cents out of my $150. The bastard cleaned out his PayPal account, so that I will not get any money back.

It happened to me once at ebay, same situation with an RC car....I lost the money so I feel your pain.

For some reason it hurts more because it happened here. I guess we somehow trust members of this community more than just sellers on EBay.

I don't know if trading laws are different here in the UK, but I had a similar problem and PayPal UK awared me the £252 (not refunded cos the guy emptied his account) and still charged his account £252. Basically it means he would have to make a new PayPal account. Just because the accounts empty, doesn't mean that you can get away with it
Like I said, it may be different here.

The guy who stiffed me is in US, claiming to own a photo studio, sent me his website etc, so looked very legit. Paypal sent me this: "We have concluded our investigation into your case and have decided in your
favor.
We were able to recover $0.70 NZD and this amount has been credited to you.
Please allow five business days for this adjustment to be posted.
If you are due any additional funds, we will make our best effort to
recover the balance from the seller."
0.70c recovered out of $150 - bloody laughable.

Scumbag Scammers
Yes there have been some scammers on this forum who have come and gone, nevertheless this does not help you to recover your lost funds, I might suggest that you contact PayPal again and forward all of your Email correspondence to confirm that this individual was leading you on right from the start, Paypal have no problems holding or freezing peoples accounts so based on that then a duty of care applies to Paypal to protect your dealings,it does not matter which country it was we have Paypal au now...
Sometimes these claims are a fully automated process and only refund what was in the account regardless, look it's worth a try, stay cool calm and collected and it all depends who you are conversing with on the phone at Paypal au.
Good luck

I am using Paypal.com, not .au, I am not in Australia. Sent them copies of e-mails, they already decided in my favor, but recovered 70c. At this point that's all there is.

paypal sometimes is a money-wasting system with no warrantys...
...i have experienced 2 times absolutly absurd issues buying from ebay, all 2 times after received broken items due to senders negligence paypal has offered to recover back my money but after i sent back from italy to uk a traceable package (50Eur more or less in the best case for a 5kg package) but without reimbursement of the last shipment from me to the bastard sender who don't care of fragile items...
...this is absurd, in any case the opportunity is to loss 50Eur for an broken item i have paid and have received totally wasted 1 month after i have paid it!
..but your issue is more crazy...so mad! 0,70 is nothing!
i wish u good luck
and to the bastard user i with to choke itself with lunch

I've been stung twice by paypal. Once as a seller on a car related forum, once as a buyer on ebay. All uk transactions, all validated paypal users. Paypal do not care. Doesn't hurt to try, but I wouldn't get your hopes up.

Not related with the topic but your home page rocks.......! The survey and the answers are nice, sometimes funny and honest at the same time.
Muy pero muy buena !

Bit late to the party, but what is your money source to paypal ?
if credit card, give them a call, they should be able to start a charge back

stualpha said:
Bit late to the party, but what is your money source to paypal ?
if credit card, give them a call, they should be able to start a charge back
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Click to collapse
It is a credit card, but I am not sure they'll be able to do anything. Will give them a call on Monday, see what happens. What have I got to lose, right?
Thanks

Anyone had to exchange/return their N1?

I'm curious about the process of returning the phone within the 14 day window and, specifically, how much it costs to do it. I read in the T&C that a $45 fee applies for refurbishing/restocking the phone once you open the box. Has anyone been required to pay this fee?

Drizzy said he had to send his back. Also, somebody else on the forum said they sent theirs back due to dust under the screen.

scrappyabs2 said:
I'm curious about the process of returning the phone within the 14 day window and, specifically, how much it costs to do it. I read in the T&C that a $45 fee applies for refurbishing/restocking the phone once you open the box. Has anyone been required to pay this fee?
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Click to collapse
I have my exchange coming Tuesday. Had the dust under the screen issue.
Exchange is free. And so is returning. You only pay a refurbish fee if you got the phone engraved. (Atleast that's what I gathered.)
My exchange was free and it was engraved. Hope this helps.

Ah no... not another "dust under the screen" issue with a phone. I had this same issue with my Nokia E90 and it was a real pain.....
FFS, cant we just have the perfect handset?

I'm posting this here since I know most dev and people see this forum.
Long story short:
Drizzy was offering on his twitter that he can order a Nexus 1 for everyone at a reduced price (T-Mobile contract without having to renew contract).
Some people sent him the money, including me, 2 days later, he disappeared.
After about 5 days, he reappeared on twitter, saying he has alcohol poison and went to the hospital, and that he will refund everyone.
He did send a refund.
2 days later, Paypal sent me an email, saying his refund bounced.
I have escalated the claim to Paypal. I have also filed a formal police report with my local police station. Here's some of his information:
Twitter: #Official_Drizzy (I'm pretty sure he closed his twitter account)
GTalk and GMail: [email protected] (He closed this account too. I tried to email him but it bounced.
Paypal information:
Name: David Valdivia
Email: [email protected]
The name that he used to order the N1: Rene Cabrera
The VISA card that he used: xxx-8890
Moral lesson of the story: If it's too good to be true, it is too good to be true.
I hope anyone that got a solicitation from a known dev should think twice about it (even if it's a known dev like Drizzy).
Just my 2 cents.

vnphantom said:
I'm posting this here since I know most dev and people see this forum.
Long story short:
Drizzy was offering on his twitter that he can order a Nexus 1 for everyone at a reduced price (T-Mobile contract without having to renew contract).
Some people sent him the money, including me, 2 days later, he disappeared.
After about 5 days, he reappeared on twitter, saying he has alcohol poison and went to the hospital, and that he will refund everyone.
He did send a refund.
2 days later, Paypal sent me an email, saying his refund bounced.
I have escalated the claim to Paypal. I have also filed a formal police report with my local police station. Here's some of his information:
Twitter: #Official_Drizzy (I'm pretty sure he closed his twitter account)
GTalk and GMail: [email protected] (He closed this account too. I tried to email him but it bounced.
Paypal information:
Name: David Valdivia
Email: [email protected]
The name that he used to order the N1: Rene Cabrera
The VISA card that he used: xxx-8890
Moral lesson of the story: If it's too good to be true, it is too good to be true.
I hope anyone that got a solicitation from a known dev should think twice about it (even if it's a known dev like Drizzy).
Just my 2 cents.
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Click to collapse
I can't say I feel sorry for you... unlike the numerous trustworthy devs on this site, Drizzy has screwed people over several times. Frankly, I'm surprised that ANYONE still trusts him as a person, much less as a dev. Seriously... "known dev"? We all KNOW HIM AS A THIEF! There's a reason he got run off this forum. Anyway, he still has quite a following on other forums/twitter, but whatever.. Anyway, you didn't know about his attempt at ripping off someone's Cliq (or maybe it was a MT3G)...?

HTC still hasn't returned my money.

So does this sound at all right. I did a swap with my nexus one, because of dust under the screen. this was back on January 13th. they sent me a new phone a took 530 dollars out of my account, after about 10 days they called me and said they received the other phone in good condition and that they would be putting the money back. after about 2 weeks still no money. On February 4th, I got:
Dear Antonio Grippi,
We received your package. We will be reviewing the condition of the items received and will contact you if we have any further questions. You can check the status by visiting our service site.
HTC ticket #: ************673
S/N: *************
Sincerely,
HTC
Please feel free to visit our help site for further assistance.
Still no money as of today. I called HTC AGAIN, and they said they were escalating my claim to see what was going on. Does this sound at all good. what the hell can I do if they can't find my money. I could have a second one of these for my wife, or something for 530 bucks. Anyone else taking a really long time to get their money?
P.S. the status says this:
Ticket Info
Status: We have completed your case. If you can help us improve our service, or would like to comment, please contact HTC customer service representatives.
Service Type: Repair
Service Model: C4-On site exchange
Failure Description: Dust under screen. Looking to repair.
That doesn't sound promising either, for some reason.

People seem to forget that merchants have a considerable amount of time to batch their transactions, there are time limits though. The general timeframe any business will tell you would be "up to 30 days, you will see your refund on your next statement" so calm down.
If you're going to bust a vein over it, call your bank card issuer, and initiate a "chargeback" for your situation, which then with that amount will take investigation, with a possible initial credit given until investigation is complete.
Breath. Relax. There are things that can be done.

I understand there is a process. My only concern is that they told me, when they called me, I would see the money in about 2 weeks. that was about 3 weeks ago. I think it's fair to ask where my money is if it isn't returned when they say it should be. I was just asking if anyone else had a similar situation, and if it sounded normal. I'm not busting a vein. just checking with people who might be in the same boat to get a time frame. maybe to help people who are thinking of doing an exchange themselves, so that they can better know, if they can afford to be out 530 dollars for that amount of time.

I had the same problem, the 14 days had passed and I made various calls to HTC. then I emailed Google about it and they said they would be checking why this was and within a day lot two of mailing Google, I received the money back and got a email confirmation from Google as well.... other than that the reps at HTC all said, we are sorry and don't know why its taking so long, your claim has been escalated. blah blah blah blah.

Stay on them until it's escalated to someone who can answer your request & refund your money!

I called htc to return my phone. They failed 3 times in a row at sending me a shipping label. They also say it is escalated and are waiving the restocking fee. It is scary how long they are taking, it has been over 2 weeks since i spoke to them last.

My Nexus One/HTC Ordering Debacle

I ordered a replacement AT&T Nexus One on Monday 6/7 at 8:00 am.
I received no confirmation email, just one stating that my card had to be authorized, etc. The funds ($529) almost immediately went on hold from my account. I called immediately following the order, stating that I hadn't received a confirmation for the new device/shipping label for the defective device. She said "We're about to switch over our system, so I'll push it through manually. You should receive your Device and shipping label within 24 Hours". Great, I said.
This morning, I woke up and still nothing. No shipping label. I called again. Spoke to a different HTC rep. I told her I hadn't received the confirmation etc. She said the funds were awaiting authorization. I explained that they had been authorized, just not updated on there end. She checked and saw that, talked to a supervisor, and "pushed the order through". I should be "receiving the shipping label within 2-3 hours and the device within 24". Great, I said.
3 hours later, no shipping label. I called again. This time, I talked to a seemingly more savvy rep. He told me the same, the funds were awaiting authorization. I explained that this was the third time I was calling about this. He placed me on hold for a few minutes, came back on the line and said, once again, "I've pushed it through". I told him that the last two reps said the same, to no avail. He kindly placed me on hold again. When he came back, he said "I've given the order priority and escalated the situation. You should receive your device within the next 24 hours".
I REALLY wanted to believe him. I couldn't.
3 hours later, I called back and spoke with another rep. This gentleman was clearly a smart guy who had it together. I told him the situation. He reviewed the action taken by the last three reps and said "I just dealt with this same type of situation on my previous call". The real story came out.
Apparently, HTC/Google screwed the pooch.
They've "switched over to a new system", meaning everyone who purchased seemingly within the last week has been left in "Order Limbo". That's right folks, HTC has my money and my phone. Not only did they neglect to warn customers that they were making this switch, they also didn't notify their CSRs (customer service reps). This man actually called the texas corporate office to get to the bottom of the situation. He was extremely kind and helpful. He had told me about the previous customer who had ordered and not received. He was headed to Kuwait with the army. I told him my situation wasn't quite as dire, as I was just using an old, broken G1/Dream in the meantime. He snidely remarked "that sounds worse than Kuwait to me". I chuckled, but wanted to move on to the bad news.
He said it is totally out of his hands, he'll make the notes on my account. He explained that several orders were placed in this 'Limbo" period. They are apparently stuck in the "awaiting authorization" phase of the process. The must be MANUALLY PROCESSED by the Texas corporate office. He said they're begrudgingly giving him "24 hours or bust" till shipment. That means that not only will my $529 Nexus One not be delivered next day, it won't be delivered the next day, or the next day, or maybe even the next.
HTC, Google, I love you. Please don't screw this up any more. Please provide some sort of fix for the faithful customers. Your product rocks. Your service reps are extremely kind and attentive. Your system is, apparently, a mess right now.
I should not suffer because you have made the mistake of switching over your "system" and fudging dozens of orders.
My final rep said, jokingly, "No good thing comes without pain". I said, "I thought the $529 was the pain".
Please, HTC/Google, fix this, get me my phone, and then do something else on top of it to make me happy. This is to the point of frustration.
Figured this might clear things up for anyone experiencing the same. We can cry together.

Uh dude...they said to give them 24 hours. You gave them three after each call. At least you didn't get a defective phone after a long wait like I did. I'm down 1124 for the nexus one until htc processes the return of my defective one.
I know you are anxious to get your hands on the phone, but you must understand that nothing in this world runs smoothly 100% of the time.
Anyways, just wanted to give you some perspective on your situation. Good luck. Hope you enjoy the phone whenever you get it.
-------------------------------------
Sent via the XDA Tapatalk App

You should call your bank to let them know that you're buying the phone and how much the total charge will be so they don't hold it up. Also, don't freak out so much. This happened to a lot of us, myself included, when the phone was released.

needmoregigs said:
Uh dude...they said to give them 24 hours. You gave them three after each call.
I know you are anxious to get your hands on the phone, but you must understand that nothing in this world runs smoothly 100% of the time.
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They said I wold receive a shipping confirmation after 3 hours on two occasions. That's why I called back. Only on the last call did I get actual, factual, accurate info.
I can't believe you guys are just like "whatever". I get that in the scheme of things, it's just a phone, but it's a $529 investment. I'm paying for a premium product - I expect premium service at every level.
The thing that really bothers me is that I wasn't notified in advance, ie. "We are undergoing system maintenance and orders are subject to delays". I was told next-day. I expect next-day. I work in social media. My phone is one of my greatest tools. My first Nexus has "Bad RAM", that's why I'm having the replacement unit sent out. I think I have a bit of a right to be upset at this point.

chordmasta said:
They said I wold receive a shipping confirmation after 3 hours on two occasions. That's why I called back. Only on the last call did I get actual, factual, accurate info.
I can't believe you guys are just like "whatever". I get that in the scheme of things, it's just a phone, but it's a $529 investment. I'm paying for a premium product - I expect premium service at every level.
The thing that really bothers me is that I wasn't notified in advance, ie. "We are undergoing system maintenance and orders are subject to delays". I was told next-day. I expect next-day. I work in social media. My phone is one of my greatest tools. My first Nexus has "Bad RAM", that's why I'm having the replacement unit sent out. I think I have a bit of a right to be upset at this point.
Click to expand...
Click to collapse
If you're having a replacement sent out, why did you have to order a new one?

I chose the "We'll hold $529 from your account, send a new unit, you send the old, we diagnose and charge whatever, subtract that from the $529, and release the rest" method because I was told I'd get it a phone the quickest this way (within 24 hours). It's now been 52 hours and I just received the shipping label for my unit that needs repair. I was supposed to receive that within 24 hours as well.
Do you understand why this is all very frustrating? Communication has been 100% initiated by me, I have not been kept up to date, and only one rep has been transparent with me. Meanwhile, I'm Nexus-less.

Moto X returns, worst customer service.

Hi, I requested a refund for my Moto X and received a return label on the December 29, sent the phone by UPS and the received it on the December 30, it took until the January 9 for them just to process in the system so they can refund the money. I called customer service and they told me its going to take another 5-10 business days just to receive the refund. This is the worst customer service I have seen. Does anyone had good experience with them?

Seems pretty standard for an online purchase to me. Keep in mind they are probably dealing with more than usual due to the holiday season. I buy crap online all the time and on the rare occasion I have to return something, 2 weeks is pretty much the standard time frame to get the credit but sometimes it takes a little longer. Nothing out of the ordinary here. Amazon would be the sole exception. They usually get refunds credited back in under a week.
I've dealt with Motorola's customer service on more than one occasion and have had nothing but positive experiences.

_MetalHead_ said:
Seems pretty standard for an online purchase to me. Keep in mind they are probably dealing with more than usual due to the holiday season. I buy crap online all the time and on the rare occasion I have to return something, 2 weeks is pretty much the standard time frame to get the credit but sometimes it takes a little longer. Nothing out of the ordinary here. Amazon would be the sole exception. They usually get refunds credited back in under a week.
I've dealt with Motorola's customer service on more than one occasion and have had nothing but positive experiences.
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Click to collapse
Yes that's why I tell people if YOU can try buying your products in stores with cash. That way any issue or you not liking the product you get will either get a swap right then and there and you can check it before you walk out the store or get your money back right then and there boom done deal...

5-10 business days is the standard time limit for a card transaction refund to get processed through the provider, IIRC. You could well get the refund in less time.

You'll be very lucky if you do get it in 5-10 business days. When I ordered my first one, I got it for ATT by mistake and it took a month and a half to get my money back from Motorola. There are tons of stories on how bad their $$ department is. I just finally got mine from ATT and called it a day.

samomamo said:
Hi, I requested a refund for my Moto X and received a return label on the December 29, sent the phone by UPS and the received it on the December 30, it took until the January 9 for them just to process in the system so they can refund the money. I called customer service and they told me its going to take another 5-10 business days just to receive the refund. This is the worst customer service I have seen. Does anyone had good experience with them?
Click to expand...
Click to collapse
Let me know how it goes for you! They received my Moto X December 15th and I still haven't been refunded. After talking to multiple people I have heard different stories. Someone said Moto Can't refund me since I didn't buy the phone from them (I did). Another said they refunded me already, supposedly before I even STARTED the process. Today a manager said that they already did everything on there end and it was Motorola credit who needs to refund me now, but after talking to them they said they haven't received the refund authorization from Motorola, and I should give it ANOTHER month...
I love Moto products, but I will never buy anything from the website again, its all local or Amazon for me now.

if you ship anything back to Motorola, you can hand it to a Fedex/kinko's employee to get a receipt with a tracking number. You'd be a fool not to do this. if i'd skipped that step i'd be screwed right now. Here's why:
i called motorola on the 2nd of january to ask if i could wait until my second replacement phone arrived (on the 3rd) to ship them both back at once. they said this would me fine and that i had nothing to worry about.
then i recieved this email on the 6th.
>>
Dear [removed by me],
Your malfunctioning phone still has not arrived at our Moto Care service center.Please use the pre-paid label that arrived with your replacement phone and ship back to us ASAP to avoid being charged for the replacement phone.This is the final reminder before you're charged the amount of the your security deposit + applicable taxes. If you're having trouble sendingyour phone, please contact us at (800) 734-5870 Monday- Friday from 7AM-10PM, Saturday- Sunday 9AM-6PM CT.
Serial Number: [removed by me]
Thank you,
Your Moto Care Team
Note: A robot sent this, so please DO NOT REPLY. Instead, use the contact information provided above.
<<
so i called, and in my case i had returned two phones, so i gave them two tracking numbers. the lady informed me that my phones were both received on the 5th and that the email was a mistake and i would not be charged.
-but then on the 11th, i received this:
>>
Dear [removed by me],
Hello. Since we did not receive your malfunctioning phone at our Moto Care service center within the allowable time period,You will see this charge on an upcoming credit card statement. Please do not attempt to return your malfunctioning phone at this time.If you have any questions please give us a call at 800-734-5870 Monday - Friday from 7AM-10PM, Saturday - Sunday 9AM-6PM CT.
Serial Number: [removed by me]
Thank you,
Your Moto Care Team
A robot sent this, so please DO NOT REPLY. Instead, use the contact information provided above
<<
there was no amount on the email, it just said i "will see this charge".
so angry, i called back to get an idiot that couldn't understand english, said "what" constantly and made me repeat everything to the point that the people around me could not stop laughing... so i hung up and called back. the second guy was much better. definately Indian, but that's fine as long as we can understand each other. he said Motorola had one of my two returned Moto x 2014's marked as a Moto G. He corrected that for me and then yesterday, the 12th, i received this email, twice:
>>
Dear [removed by me],
Good news! Your device has arrived safely and is in our hands. We hope you are enjoying your replacement device.
If you need any help or have questions, give us a call. We're standing by at 800-734-5870 Monday - Friday from 7AM-10PM, Saturday - Sunday 9AM-6PM CT.
Serial Number : [removed by me]
Motorola Tracking Number (RMA) : [removed by me]
Best Regards,
Your Moto Care Team
Note - A robot sent this, so please DO NOT REPLY. Instead, use the contact information provided.
<<
my credit card statement is a weird mix of motorola charges and refunds right now.
01/13/2015 MOTOROLA MOBILITY LLC Merchandise -$696.88
01/13/2015 MOTOROLA MOBILITY LLC Merchandise $136.56
01/13/2015 MOTOROLA MOBILITY LLC Merchandise $136.56
01/12/2015 MOTOROLA MOBILITY LLC Merchandise $546.25
^all those show as pending, and I'm still waiting to see how this plays out. something will change. the way that reads i've only been charged $121 total for the two replacements.
without that tracking number though, i'd be in a world of hurt since they mislabeled my returned phone as a moto G.
---------- Post added at 09:07 PM ---------- Previous post was at 08:54 PM ----------
draco259 said:
They received my Moto X December 15th and I still haven't been refunded........after talking to them they said they haven't received the refund authorization from Motorola, and I should give it ANOTHER month...
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you definitely should not give it another month. at a minimum you should contact your credit card company and at least discuss this with them so there is a record of your problem. personally if i were waiting for a refund that long i would have my credit card company get my money back. last time i had a similar issue, it was with a bum seller on amazon, and i was told to wait to file a dispute. i don't like waiting for idiots, so i called Chase and got my money back in about 5 minutes.

rob342 said:
you definitely should not give it another month. at a minimum you should contact your credit card company and at least discuss this with them so there is a record of your problem. personally if i were waiting for a refund that long i would have my credit card company get my money back. last time i had a similar issue, it was with a bum seller on amazon, and i was told to wait to file a dispute. i don't like waiting for idiots, so i called Chase and got my money back in about 5 minutes.
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Click to collapse
I would, but it is through their credit service, so they don't seem to crazy about doing anything on their end. As of now I have not made any payments on it though, and informed them that I wont, since I haven't had the phone in my hand since the first week of December. They now admit that they have the phone, but still wont tell me anything about the status of the return.

I returned my Moto X last week. Never got an e-mail saying that received it (they did though, per FedEX tracking). Hopefully this **** doesn't take forever. I plan on calling Monday and seeing whats what. Too bad I used their CC to purchase it, but I imagine the bank the card is issued through could help it things get out of hand (well, hopefully).

Mes3 said:
I returned my Moto X last week. Never got an e-mail saying that received it (they did though, per FedEX tracking). Hopefully this **** doesn't take forever. I plan on calling Monday and seeing whats what. Too bad I used their CC to purchase it, but I imagine the bank the card is issued through could help it things get out of hand (well, hopefully).
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might be in for ride, I returned my Moto X 2014 back in Nov. and they received it on Nov. 26th and it took until Jan 4th to get my refund, it was a total cluster F***

2003vstrom said:
might be in for ride, I returned my Moto X 2014 back in Nov. and they received it on Nov. 26th and it took until Jan 4th to get my refund, it was a total cluster F***
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The lady on the phone when I did the RMA said it could take 3-4 weeks. I talked to an agent online and they said it was already processed. Buuuut no refund has been posted. So, who knows. Its hard to believe their CS is this terrible/slow.

I think people can be passive in till it happens to them then let the flames post fly!
For me to be able to order a great phone, design it on Moto Maker, wait with excitement and in a week have a great phone and a pretty amazing customer experience!
But for me I was sent 2 phone instead of one so I had to return one and then I had a screen glass break a few weeks later and they made a new Moto X then I had to return the broken one. Both returns just as bad as the other.
What is frustrating is you dealing with a state of the art process on the design, build and buy process. But the return, customer support return process is a mess.
3rd party out of country call centers make the returns a train wreck, agents have zero common sense, lack the ability of problem solving and just have no real thought process.
When I get to other departments in US I am treated OK and follow up is good.
Motorola cant learn from Amazon! Had a return and Amazon had a UPS driver to my house next day with a return label ready, advance the credit before they even got the item back and follow up one they have the item.
Take care of your customers and the customers stay loyal to the brand.
That is why Amazon is Amazon.

T&C said:
3rd party out of country call centers make the returns a train wreck, agents have zero common sense, lack the ability of problem solving and just have no real thought process.
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This is so true. I had to do an exchange of a device I purchased with a Cyber Monday code due to a leather back adhesive issue. First the Indian rep told me the return policy was 14 business days, which of course it is not. Then she insisted there was no way to do an exchange for the same price since the code had expired. I pointed out on their website they have the instructions for a secured exchange but she said it would not work because of the code.
So I asked for someone in the US and was transferred. Of course they could do the exchange at the Cyber Monday price.
T&C said:
When I get to other departments in US I am treated OK and follow up is good.
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Yeah, you have to ask to be transferred to the US reps.

JulesJam said:
So I asked for someone in the US and was transferred. Of course they could do the exchange at the Cyber Monday price.
Yeah, you have to ask to be transferred to the US reps.
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i did not know we could ask to be transferred. my god dealing with overseas reps is a nightmare.
if its not on the script that they read they do not know what to do.

gammite said:
i did not know we could ask to be transferred. my god dealing with overseas reps is a nightmare.
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Ask if you can speak to someone in a higher level of customer care - they transfer you to the US.

JulesJam said:
Ask if you can speak to someone in a higher level of customer care - they transfer you to the US.
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my 85th call to customer care just was answered by a white lady in wisconsin. she was very nice and easy to deal with.
but back to reality.. i can't even begin to explain how much i hate calling these people. now that i've finally been emailed that i'll be credited, it's for the wrong amount.
they say 3-5 days to get my money back, now 7 days later, they send me this:
>>
Hello Robert
Thank you for contact Motorola in regards to your refund for in the amount of 409.69 We apologize for any inconvenience this has caused.
Your case has been submitted to our financial department. As soon as we have a resolution we will contact you with a confirmation email.
Should you have any questions or need any further assistance, please reply to this email or call us at 800-734-5870 . If calling please mention your incident number.
<<
that WOULD be great, but they dont need to refund me $409. they owe me $546. not to mention that's 546 i just paid interest on because my credit card statement was issued on the 28th. and i've been arguing about this since december now.
i'm like the easiest going happy go lucky care free person you'll ever meet, unless you're like these mototards. next time i break a phone i'm buying a screen online and fixing it myself. i don't even care if it costs more than having them fix it. it'll be faster and far less effort than dealing with these people.
i would advise anyone with a broken screen to send their phone in and wait instead of doing the "advanced replacement option" -they suck. there's just too many people involved in too many different countries to make it a smooth and painless process.

rob342 said:
i would advise anyone with a broken screen to send their phone in and wait instead of doing the "advanced replacement option" -they suck. there's just too many people involved in too many different countries to make it a smooth and painless process.
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My experience was just the opposite of yours. I mailed back my Moto X 2014 with the messed up leather back on day 10 and by day 15 I received a credit.

JulesJam said:
My experience was just the opposite of yours. I mailed back my Moto X 2014 with the messed up leather back on day 10 and by day 15 I received a credit.
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well I must admit, i'm a bit jealous.
i received this email today, and now i dont know if im getting the $406, or the $136, or hopefully both, as that's the amount they owe me. if they can't figure it out by friday i'm just calling capital one to get my money refunded. i LOVE the phone, but definitely not the customer service. i've wasted hours on a simple credit that was supposed to happen automatically.
>>
Hello Robert
Thank you for contact Motorola in regards to your refund for in the amount of 136.56 We apologize for any inconvenience this has caused.
Your case has been submitted to our financial department. As soon as we have a resolution we will contact you with a confirmation email.
Should you have any questions or need any further assistance, please reply to this email or call us at 800-734-5870 . If calling please mention your incident number.
Thank you for contacting Motorola and have a wonderful day!
Sincerely,
xxxxx
Order Administration Liaison
<<<<
-which was their response to my telling them that the refund amount they listed is wrong in my message below
>>>>
Customer By Email (Robert xxxxxxx) 01/31/2015 05:26 PM
Hello xxxx.
I’ve already been charged 136.56 twice, which is correct since I have returned two broken phones.
The other charge of $546.25 is what the refund amount should be. $546.25, not $409.69.
If you only refund the 409, that would mean I paid the 136.56 three times instead of twice.
I have included a screenshot of my capital one statement so you can see the three charges that have posted to my credit card account.
please let me know if you need any additional
information from me.
sincerely,
robert xxxxxxx
708.xxxxxxxx
==================== image File Attachment ====================
Capture2.JPG, 98249 bytes, Added to incident

i took it up with my credit card company now. it's been over a month and a half trying to deal with motorola. my credit card company thanked me for my detailed record keeping and i got my refund instantly. i kinda feel like a **** because i REALLY LIKE motorola, but in the end it's my money they're playing games with. i'm nice, but im not a fool. i'm not going to pay interest on $546 two months in a row. they also refunded the $19 interest charge.
again this all started because they mistakingly marked my returned bamboo moto x as a moto g. ever since i been getting passed around from department to department.