Database Users

Anyone had to exchange/return their N1?

I'm curious about the process of returning the phone within the 14 day window and, specifically, how much it costs to do it. I read in the T&C that a $45 fee applies for refurbishing/restocking the phone once you open the box. Has anyone been required to pay this fee?

Drizzy said he had to send his back. Also, somebody else on the forum said they sent theirs back due to dust under the screen.

scrappyabs2 said:
I'm curious about the process of returning the phone within the 14 day window and, specifically, how much it costs to do it. I read in the T&C that a $45 fee applies for refurbishing/restocking the phone once you open the box. Has anyone been required to pay this fee?
Click to expand...
Click to collapse
I have my exchange coming Tuesday. Had the dust under the screen issue.
Exchange is free. And so is returning. You only pay a refurbish fee if you got the phone engraved. (Atleast that's what I gathered.)
My exchange was free and it was engraved. Hope this helps.

Ah no... not another "dust under the screen" issue with a phone. I had this same issue with my Nokia E90 and it was a real pain.....
FFS, cant we just have the perfect handset?

I'm posting this here since I know most dev and people see this forum.
Long story short:
Drizzy was offering on his twitter that he can order a Nexus 1 for everyone at a reduced price (T-Mobile contract without having to renew contract).
Some people sent him the money, including me, 2 days later, he disappeared.
After about 5 days, he reappeared on twitter, saying he has alcohol poison and went to the hospital, and that he will refund everyone.
He did send a refund.
2 days later, Paypal sent me an email, saying his refund bounced.
I have escalated the claim to Paypal. I have also filed a formal police report with my local police station. Here's some of his information:
Twitter: #Official_Drizzy (I'm pretty sure he closed his twitter account)
GTalk and GMail: [email protected] (He closed this account too. I tried to email him but it bounced.
Paypal information:
Name: David Valdivia
Email: [email protected]
The name that he used to order the N1: Rene Cabrera
The VISA card that he used: xxx-8890
Moral lesson of the story: If it's too good to be true, it is too good to be true.
I hope anyone that got a solicitation from a known dev should think twice about it (even if it's a known dev like Drizzy).
Just my 2 cents.

vnphantom said:
I'm posting this here since I know most dev and people see this forum.
Long story short:
Drizzy was offering on his twitter that he can order a Nexus 1 for everyone at a reduced price (T-Mobile contract without having to renew contract).
Some people sent him the money, including me, 2 days later, he disappeared.
After about 5 days, he reappeared on twitter, saying he has alcohol poison and went to the hospital, and that he will refund everyone.
He did send a refund.
2 days later, Paypal sent me an email, saying his refund bounced.
I have escalated the claim to Paypal. I have also filed a formal police report with my local police station. Here's some of his information:
Twitter: #Official_Drizzy (I'm pretty sure he closed his twitter account)
GTalk and GMail: [email protected] (He closed this account too. I tried to email him but it bounced.
Paypal information:
Name: David Valdivia
Email: [email protected]
The name that he used to order the N1: Rene Cabrera
The VISA card that he used: xxx-8890
Moral lesson of the story: If it's too good to be true, it is too good to be true.
I hope anyone that got a solicitation from a known dev should think twice about it (even if it's a known dev like Drizzy).
Just my 2 cents.
Click to expand...
Click to collapse
I can't say I feel sorry for you... unlike the numerous trustworthy devs on this site, Drizzy has screwed people over several times. Frankly, I'm surprised that ANYONE still trusts him as a person, much less as a dev. Seriously... "known dev"? We all KNOW HIM AS A THIEF! There's a reason he got run off this forum. Anyway, he still has quite a following on other forums/twitter, but whatever.. Anyway, you didn't know about his attempt at ripping off someone's Cliq (or maybe it was a MT3G)...?

HTC still hasn't returned my money.

So does this sound at all right. I did a swap with my nexus one, because of dust under the screen. this was back on January 13th. they sent me a new phone a took 530 dollars out of my account, after about 10 days they called me and said they received the other phone in good condition and that they would be putting the money back. after about 2 weeks still no money. On February 4th, I got:
Dear Antonio Grippi,
We received your package. We will be reviewing the condition of the items received and will contact you if we have any further questions. You can check the status by visiting our service site.
HTC ticket #: ************673
S/N: *************
Sincerely,
HTC
Please feel free to visit our help site for further assistance.
Still no money as of today. I called HTC AGAIN, and they said they were escalating my claim to see what was going on. Does this sound at all good. what the hell can I do if they can't find my money. I could have a second one of these for my wife, or something for 530 bucks. Anyone else taking a really long time to get their money?
P.S. the status says this:
Ticket Info
Status: We have completed your case. If you can help us improve our service, or would like to comment, please contact HTC customer service representatives.
Service Type: Repair
Service Model: C4-On site exchange
Failure Description: Dust under screen. Looking to repair.
That doesn't sound promising either, for some reason.

People seem to forget that merchants have a considerable amount of time to batch their transactions, there are time limits though. The general timeframe any business will tell you would be "up to 30 days, you will see your refund on your next statement" so calm down.
If you're going to bust a vein over it, call your bank card issuer, and initiate a "chargeback" for your situation, which then with that amount will take investigation, with a possible initial credit given until investigation is complete.
Breath. Relax. There are things that can be done.

I understand there is a process. My only concern is that they told me, when they called me, I would see the money in about 2 weeks. that was about 3 weeks ago. I think it's fair to ask where my money is if it isn't returned when they say it should be. I was just asking if anyone else had a similar situation, and if it sounded normal. I'm not busting a vein. just checking with people who might be in the same boat to get a time frame. maybe to help people who are thinking of doing an exchange themselves, so that they can better know, if they can afford to be out 530 dollars for that amount of time.

I had the same problem, the 14 days had passed and I made various calls to HTC. then I emailed Google about it and they said they would be checking why this was and within a day lot two of mailing Google, I received the money back and got a email confirmation from Google as well.... other than that the reps at HTC all said, we are sorry and don't know why its taking so long, your claim has been escalated. blah blah blah blah.

Stay on them until it's escalated to someone who can answer your request & refund your money!

I called htc to return my phone. They failed 3 times in a row at sending me a shipping label. They also say it is escalated and are waiving the restocking fee. It is scary how long they are taking, it has been over 2 weeks since i spoke to them last.

[Q] Too good to br true?

Found this link:
http://www.vendio.com/stores/Maynardbegly/item/motorola/motorola-xoom-android-tablet-1/lid=18090040
Thinking about buying but it just seems too good to be real. BTW, I called the number listed on the site and although the dude didn't speak English, he did seem pretty legit. What do you guys think?

Scam. iPad 2 @ $400.
Vendio.com is a host for DIY store fronts. Anyone can set up shop there.

Scam (or at least very unprofessional)
Tried them out two days ago, against my better judgment. No activity on my card since then, so I called the number on the site. They guy's English is horrid, and it honestly sounded like he was in a stair well or the bathroom each time I called. He promised emails that never came, and shipping that never happened.
Finally gave up and told them I needed a tracking number within an hour, 20 minutes later I recieved this:
Your order details was noted but the problem is mode of payment. You will place your order at , www*moneygram*com and below is our cashier payment information:
First Name: Jacqueline
Last Name: Turner
Address: 625 McGuffey Ave
City: Oxford
State: Ohio
Zip code: 45056
Country: United States
Once MoneyGram process the payment,kindly inform us so we can carry out shipment rites immediately and provide you Tracking Numbers.
Awaiting your prompt response.
Thank You,
Sales Department
GSM MARKET
Tel: (706) 406.4446
So I emailed him back canceling the order, called my bank and burned my card number - and ordered a refurbished one from www*tigerdirect*com/applications/SearchTools/item-details.asp?EdpNo=894423&sku=M152-2000%20RB for 50 bucks more.
I should have done that to start, I know...but the lure of saving a few bucks, eh? ;]

5 reports so far regarding Vendio: http://www.ripoffreport.com/directory/Vendio.aspx
More or less, buyer beware.

This scammer is part of another company
Mortificator said:
Tried them out two days ago, against my better judgment. No activity on my card since then, so I called the number on the site. They guy's English is horrid, and it honestly sounded like he was in a stair well or the bathroom each time I called. He promised emails that never came, and shipping that never happened.
Finally gave up and told them I needed a tracking number within an hour, 20 minutes later I recieved this:
Your order details was noted but the problem is mode of payment. You will place your order at , www*moneygram*com and below is our cashier payment information:
First Name: Jacqueline
Last Name: Turner
Address: 625 McGuffey Ave
City: Oxford
State: Ohio
Zip code: 45056
Country: United States
Once MoneyGram process the payment,kindly inform us so we can carry out shipment rites immediately and provide you Tracking Numbers.
Awaiting your prompt response.
Thank You,
Sales Department
GSM MARKET
Tel: (706) 406.4446
So I emailed him back canceling the order, called my bank and burned my card number - and ordered a refurbished one from www*tigerdirect*com/applications/SearchTools/item-details.asp?EdpNo=894423&sku=M152-2000%20RB for 50 bucks more.
I should have done that to start, I know...but the lure of saving a few bucks, eh? ;]
Click to expand...
Click to collapse
Do you happen to have an email address? This is the same guy that scammed me through another false company only my bank was not able to do anything for me.

I suggest contacting BBB? The website already looks awfully suspicious. I mean categories are brand names
Sent from my Nexus One using xda premium

I have sent them money for hp touchpads through sandemobile.com I finally got to talk to the "boss" who is russian or some **** and he says that they have a warehouse in oxford ohio, and pick up payments through their seperate payment company in portsmouth ohio. I have found numerouse websites from these guys, the guy that can barely speak englishs name is supposidly james ellie, BULL****!!, anyway I have talked to two different people and sent them my money and they still keep in communication so I am not sure, we shall see next week if my order arrives and its crap or I dont get a shipment. I would assume if they are scammers they would take the money and run and cut off communications or atleast not provide a number for you to call and talk to someone. apparently moneygram and westernunion are what businesses are using now from other forums as they are guarenteed payment without any fees. I will keep you guys posted but let me know if either of you guys come up with something, I have his email but do not want to give it out just yet to spook them and run off with my money. I am trying to keep communications open with numerous email accounts in case they are a scam I have a number to trace as well as a email with a IP address that I can use. So hang tight if you guys have sent money as well. Oh also zachary sheppard is a bs name as noone I talked to was named that but who knows what there names are.

I wonder what kind of shipping rite they use, they probably burn incense to tank- you for sending out your hard earned cash...
I wonder why people doesn't complaint to the police if they have a US address where they sent money too...

Mortificator said:
Tried them out two days ago, against my better judgment. No activity on my card since then, so I called the number on the site. They guy's English is horrid, and it honestly sounded like he was in a stair well or the bathroom each time I called. He promised emails that never came, and shipping that never happened.
Finally gave up and told them I needed a tracking number within an hour, 20 minutes later I recieved this:
Your order details was noted but the problem is mode of payment. You will place your order at , www*moneygram*com and below is our cashier payment information:
First Name: Jacqueline
Last Name: Turner
Address: 625 McGuffey Ave
City: Oxford
State: Ohio
Zip code: 45056
Country: United States
Once MoneyGram process the payment,kindly inform us so we can carry out shipment rites immediately and provide you Tracking Numbers.
Awaiting your prompt response.
Thank You,
Sales Department
GSM MARKET
Tel: (706) 406.4446
So I emailed him back canceling the order, called my bank and burned my card number - and ordered a refurbished one from www*tigerdirect*com/applications/SearchTools/item-details.asp?EdpNo=894423&sku=M152-2000%20RB for 50 bucks more.
I should have done that to start, I know...but the lure of saving a few bucks, eh? ;]
Click to expand...
Click to collapse
MoneyGram is like CASH so it is definitively a scam, not a bad system, they get your credit card info and once you are roasted enough they ask you to send money, they can even sell your card info for a few buck inside a carding forum yay!

the webpage itself looks iffy n amateurish...i wudnt go anywhr near it...

The tip off should have been when he/she said to make a payment to: JACQUELINE ETC!
The payment should be made to the business and not a person in general is my two cents. Sucks but make sure you call the banks and dispute those charges to the fullest or threaten to cancel your cards! (make sure you can pay those balances to back it up).

Any legit company wouldn't require your credit card info and then ask for payment through MoneyGram. I used to work for a company that sold MoneyGram services. Biggest scams in the world came through there. Never send money to ANYONE that you don't personally know using MoneyGram. You'll never see the money again.
Also, look at the shipping costs. I know for a fact that a package the size of a Xoom costs almost 5 times what they quoted for overnight service by UPS. I ship packages almost daily of similar weight and size, and they're often $75 a pop.

SCAM!!!!!!!!
So its official, its a scam. They took me for $700 and have not responded to any calls or emails but when I speak with them through other email accounts they respond instantaniously. THEY ARE A SCAM! STAY AWAY!!! they are called sandemobile.com gsm-market.com multitech.com and the names are james ellie, Jacqueline Turner, zachary sheppard. Their email is [email protected] which gives you james ellie directly who is the forign speaking prick. No shipment confirmation, no tracking number after 2 weeks, numerous excuses. These guys are good, they speak to you all day long before you place the order and swear up and down about anything that they are good. Then they take your money and ask for more to ship then nothing ever again. DO NOT BELIEVE ANYTHING FROM THEM!!!!!!!!

nethawk86 said:
So its official, its a scam. They took me for $700 and have not responded to any calls or emails but when I speak with them through other email accounts they respond instantaniously. THEY ARE A SCAM! STAY AWAY!!! they are called sandemobile.com gsm-market.com multitech.com and the names are james ellie, Jacqueline Turner, zachary sheppard. Their email is [email protected] which gives you james ellie directly who is the forign speaking prick. No shipment confirmation, no tracking number after 2 weeks, numerous excuses. These guys are good, they speak to you all day long before you place the order and swear up and down about anything that they are good. Then they take your money and ask for more to ship then nothing ever again. DO NOT BELIEVE ANYTHING FROM THEM!!!!!!!!
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Click to collapse
I'm so sorry you had to experience this. Good luck, I hope you can get some justice, though it doesn't look too good.

Luckily it appears as if the store has been closed down. Good luck to the OP to get his money back.

A guide on how to recover your money if cheated by Simply Electronics

Hello everyone.
The past few months I have spent so much time on fighting this case against Simply Electronics that I feel that I have obtained a PhD in their case.
I will try to help anyone who has been cheated by those scams, on how to recover their money back and believe me, it is possible. You only need a lot of patience and effort and time to spend on taking the actions I will outline.
The first, most important step is to avoid them. Don't get tricked by the feedback and reviews that you see because you fell into the same trap that I fell, which is believing that their biggest scam is delaying to send your order. Believe me, their biggest scam is not that they will delay a month to send your order. It's much more complicated. Here is what they usually do to cheat you:
1) Send the wrong model in order to make you return it
2) Send a defective item
3) Their stock is from Asia and they don't come with European warranty. Also, some electronic devices such as HTC phones may be loaded with Asian firmware which cannot be changed even after you unlock the bootloader. That was the case with HTC One X. You could flash a custom ROM but the underlying fw was still Asian.
Anyway, keeping in mind the above, their aim is to make you send the item back and then forget the refund. You get into a complicated procedure by which they usually manage to trick the intermediate services like Paypal, ending up with keeping your money and your purchased item. Don't give up though. Even after months you can keep fighting them and at the end you will win. They want you to get disappointed and abandon your efforts.
A few other details:
They are a Honk Kong based compay but they operate through a logistics office in London from where they dispatch the orders. Hence the delays. In this way all legal aspects get lost between the 2 companies and the European consumer services get confused and abandon. That was their idea I guess in managing their malicious actions.
Steps to get once you discover you were cheated:
As I said, the best way is to avoid them. and there are many reasons for this as I explained above. Even if you decide not to return them any items back, the facts I outloned above should still stop you from buying. If you have already sined, use the advices below:
1) Gather all your documents with the communication you had with them and convert them into pdf files. Also gather any proofing document like post office slips and do the same. Royal mail in the UK can email you the document of receipt showing their signature if you call them on telephone. Even that may not be evidence for Paypal but don't worry, it's more than enough for the police. After you have gathered all those details, get prepared to spend a lot of time on the computer in filing reports
2a) If the payment was made through moneybookers (you will see their name on the email you received from them when you purchased, you are lucky. Even after a few months you can report the case here: www.moneybookers.com and they will return your money
2b) If you have made your transaction with Paypal, open a dispute there. Don't let your hopes with them though as they may be affiliates. They are not better in any way and if you try to speak with them you will start hitting your head on the wall. Most propably you will fail here because they will trick those monkeys easily. I don't know but Paypal either employes 8 year onld kids or talking monkeys. Full stop. After you fail here, or if you have not used Paypal, go to next step.
3) After you fail, you will have 10 days to appeal their decission and provide further details but there is hardly any chance they will help you. Try though but if you fail on teh appeal as well don't spend any more time with them and don't try to communicate with them because you will get very frustrated from their answers. Now, try to find out if you paid from your Paypal balance (if you have money from selling items on eBay like me), or if the money was taken from your Bank credit card. If the money was from taken from the credit card, you are lucky. I was not because I was stupid enough to leave the money in PP instead of transferring them to credit card instead. So, if you were lucky, contact you bank and ask them for the procedure to start a chargeback. Most propably they will ask you to fill in a report and attach all the documents you gathered on step 1. I am sure that your case will end here and you will get your money back in 1-2 months through your bank. After that, Paypal will start running after you and begging you to return the money back otherwise they will close your account. Don't pay much atention, I did it 2ce and they haven't closed my account so far (I don't know what will happen with this case now though). If they do so, ignore them. Let them close your account but in the meantime withdraw all your money from your credit card and make sure there are no money there to take back. You don't need them, Trust me. Who needs them if they haven't managed to help you. You only need your bank. Now, if you have been stupid like me and you left all your money in Paypal and paid with that balance, much work is waiting for you:
4) Report to your country's local consumer center. If you are in the EU, then they can push some pressure on them through the EU protocols. Don't expect too much help here as they will get lost with the complexity of their structure. Remember, they are Hong Kong based with UK logisticks but it's the HK company that keeps the money so the legislation says that you have to report to HK instead of the EU. This step and the next, you can do them in parallel. In all cases, make sure to provide all the documents you gathered at step 1.
4a) Report to your local police authority and EU consumer service but again don't expect too much. At those 2 steps, make sure to accuse the UK logistics office who keep the return item and not the HK business for which they have no juristiction.
5) The last 2 will fail but the next 2 will save you. That could be after several months though. Continue sending emails to SE and keep them filed. They will be very careful with their replies because they know that you may be gathering info. Don't waste your time with theratenings like I did because they don't seem to count for them. They only respond to actions and not to cheap talk. Be very careful with your last 2 steps as they are the ones to save you:
5a) File your claim at the Hong Kong police: http://www.police.gov.hk/ppp_en/index.html
5b) File your claim at the Hong Kong consumer service: http://www.consumer.org.hk/website/ws_en/
Believe me, the HK police and consumer service will take this very seriously so try to be as descriptive as you can. I started receiving emails from them right afterwards and they were keeping me informed with the actions taken. All letters sent to SE were also forwarded to me. They also sent me letters in written at home. Do you want to compare the same report with UK? (right after filing my complaint at UK police and UK consumer council, I received an email telling me not to expect any repl or action from them because they are busy and that my case will just be filed for refference. Now I want to ask you. Who should be more busy, UK police or HK police? think)
A few weeks after this, SE changed their pattern of replies. Before, they were jerking me and telling me to go and ask my money from Paypal. After the police aproached them, they sent me a few apologetic emails and confirmation that they will refund me. I didn't believe them after what I have passed through with them but a couple of weeks later, a manual full refund was received. Ok, I lost some money which were taken as Paypal fees but that was better than nothing. I also managed to take some money from chargeback (the amount that was taken from my card instead of PP balance) and now PP is running after me for this. Now they remembered what is right and what is wrong and they ask me to return the chargeback money. Where were they when they had to play the role of judge and they partnered with teh crooks. I don't care now, let them give their fight and take thm back. I'm not going to make it easy for them. SE has not returned the money because they are honest but because they were forced to do so. I will do the same.
Ladies and gentlemen,
I just realised that it took me almost 1:30 hours to write this down but I hope it will help others. I have seen posts from hundreds of desperate people who don't know what to do and most of them abandon their efforts and lose their money.
Please, if you find any people who need help, point them here. Let's not allow those bastards to cheat any more inocent people.

Good job Sir
Sent from my I747 using xda premium

Your work here is highly appreciated
Should be made a sticky I think.
Sent from my GT-I9300 using Tapatalk

Well done and written.

Thanks for the helpful & detailed guide!

Moto X returns, worst customer service.

Hi, I requested a refund for my Moto X and received a return label on the December 29, sent the phone by UPS and the received it on the December 30, it took until the January 9 for them just to process in the system so they can refund the money. I called customer service and they told me its going to take another 5-10 business days just to receive the refund. This is the worst customer service I have seen. Does anyone had good experience with them?

Seems pretty standard for an online purchase to me. Keep in mind they are probably dealing with more than usual due to the holiday season. I buy crap online all the time and on the rare occasion I have to return something, 2 weeks is pretty much the standard time frame to get the credit but sometimes it takes a little longer. Nothing out of the ordinary here. Amazon would be the sole exception. They usually get refunds credited back in under a week.
I've dealt with Motorola's customer service on more than one occasion and have had nothing but positive experiences.

_MetalHead_ said:
Seems pretty standard for an online purchase to me. Keep in mind they are probably dealing with more than usual due to the holiday season. I buy crap online all the time and on the rare occasion I have to return something, 2 weeks is pretty much the standard time frame to get the credit but sometimes it takes a little longer. Nothing out of the ordinary here. Amazon would be the sole exception. They usually get refunds credited back in under a week.
I've dealt with Motorola's customer service on more than one occasion and have had nothing but positive experiences.
Click to expand...
Click to collapse
Yes that's why I tell people if YOU can try buying your products in stores with cash. That way any issue or you not liking the product you get will either get a swap right then and there and you can check it before you walk out the store or get your money back right then and there boom done deal...

5-10 business days is the standard time limit for a card transaction refund to get processed through the provider, IIRC. You could well get the refund in less time.

You'll be very lucky if you do get it in 5-10 business days. When I ordered my first one, I got it for ATT by mistake and it took a month and a half to get my money back from Motorola. There are tons of stories on how bad their $$ department is. I just finally got mine from ATT and called it a day.

samomamo said:
Hi, I requested a refund for my Moto X and received a return label on the December 29, sent the phone by UPS and the received it on the December 30, it took until the January 9 for them just to process in the system so they can refund the money. I called customer service and they told me its going to take another 5-10 business days just to receive the refund. This is the worst customer service I have seen. Does anyone had good experience with them?
Click to expand...
Click to collapse
Let me know how it goes for you! They received my Moto X December 15th and I still haven't been refunded. After talking to multiple people I have heard different stories. Someone said Moto Can't refund me since I didn't buy the phone from them (I did). Another said they refunded me already, supposedly before I even STARTED the process. Today a manager said that they already did everything on there end and it was Motorola credit who needs to refund me now, but after talking to them they said they haven't received the refund authorization from Motorola, and I should give it ANOTHER month...
I love Moto products, but I will never buy anything from the website again, its all local or Amazon for me now.

if you ship anything back to Motorola, you can hand it to a Fedex/kinko's employee to get a receipt with a tracking number. You'd be a fool not to do this. if i'd skipped that step i'd be screwed right now. Here's why:
i called motorola on the 2nd of january to ask if i could wait until my second replacement phone arrived (on the 3rd) to ship them both back at once. they said this would me fine and that i had nothing to worry about.
then i recieved this email on the 6th.
>>
Dear [removed by me],
Your malfunctioning phone still has not arrived at our Moto Care service center.Please use the pre-paid label that arrived with your replacement phone and ship back to us ASAP to avoid being charged for the replacement phone.This is the final reminder before you're charged the amount of the your security deposit + applicable taxes. If you're having trouble sendingyour phone, please contact us at (800) 734-5870 Monday- Friday from 7AM-10PM, Saturday- Sunday 9AM-6PM CT.
Serial Number: [removed by me]
Thank you,
Your Moto Care Team
Note: A robot sent this, so please DO NOT REPLY. Instead, use the contact information provided above.
<<
so i called, and in my case i had returned two phones, so i gave them two tracking numbers. the lady informed me that my phones were both received on the 5th and that the email was a mistake and i would not be charged.
-but then on the 11th, i received this:
>>
Dear [removed by me],
Hello. Since we did not receive your malfunctioning phone at our Moto Care service center within the allowable time period,You will see this charge on an upcoming credit card statement. Please do not attempt to return your malfunctioning phone at this time.If you have any questions please give us a call at 800-734-5870 Monday - Friday from 7AM-10PM, Saturday - Sunday 9AM-6PM CT.
Serial Number: [removed by me]
Thank you,
Your Moto Care Team
A robot sent this, so please DO NOT REPLY. Instead, use the contact information provided above
<<
there was no amount on the email, it just said i "will see this charge".
so angry, i called back to get an idiot that couldn't understand english, said "what" constantly and made me repeat everything to the point that the people around me could not stop laughing... so i hung up and called back. the second guy was much better. definately Indian, but that's fine as long as we can understand each other. he said Motorola had one of my two returned Moto x 2014's marked as a Moto G. He corrected that for me and then yesterday, the 12th, i received this email, twice:
>>
Dear [removed by me],
Good news! Your device has arrived safely and is in our hands. We hope you are enjoying your replacement device.
If you need any help or have questions, give us a call. We're standing by at 800-734-5870 Monday - Friday from 7AM-10PM, Saturday - Sunday 9AM-6PM CT.
Serial Number : [removed by me]
Motorola Tracking Number (RMA) : [removed by me]
Best Regards,
Your Moto Care Team
Note - A robot sent this, so please DO NOT REPLY. Instead, use the contact information provided.
<<
my credit card statement is a weird mix of motorola charges and refunds right now.
01/13/2015 MOTOROLA MOBILITY LLC Merchandise -$696.88
01/13/2015 MOTOROLA MOBILITY LLC Merchandise $136.56
01/13/2015 MOTOROLA MOBILITY LLC Merchandise $136.56
01/12/2015 MOTOROLA MOBILITY LLC Merchandise $546.25
^all those show as pending, and I'm still waiting to see how this plays out. something will change. the way that reads i've only been charged $121 total for the two replacements.
without that tracking number though, i'd be in a world of hurt since they mislabeled my returned phone as a moto G.
---------- Post added at 09:07 PM ---------- Previous post was at 08:54 PM ----------
draco259 said:
They received my Moto X December 15th and I still haven't been refunded........after talking to them they said they haven't received the refund authorization from Motorola, and I should give it ANOTHER month...
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you definitely should not give it another month. at a minimum you should contact your credit card company and at least discuss this with them so there is a record of your problem. personally if i were waiting for a refund that long i would have my credit card company get my money back. last time i had a similar issue, it was with a bum seller on amazon, and i was told to wait to file a dispute. i don't like waiting for idiots, so i called Chase and got my money back in about 5 minutes.

rob342 said:
you definitely should not give it another month. at a minimum you should contact your credit card company and at least discuss this with them so there is a record of your problem. personally if i were waiting for a refund that long i would have my credit card company get my money back. last time i had a similar issue, it was with a bum seller on amazon, and i was told to wait to file a dispute. i don't like waiting for idiots, so i called Chase and got my money back in about 5 minutes.
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I would, but it is through their credit service, so they don't seem to crazy about doing anything on their end. As of now I have not made any payments on it though, and informed them that I wont, since I haven't had the phone in my hand since the first week of December. They now admit that they have the phone, but still wont tell me anything about the status of the return.

I returned my Moto X last week. Never got an e-mail saying that received it (they did though, per FedEX tracking). Hopefully this **** doesn't take forever. I plan on calling Monday and seeing whats what. Too bad I used their CC to purchase it, but I imagine the bank the card is issued through could help it things get out of hand (well, hopefully).

Mes3 said:
I returned my Moto X last week. Never got an e-mail saying that received it (they did though, per FedEX tracking). Hopefully this **** doesn't take forever. I plan on calling Monday and seeing whats what. Too bad I used their CC to purchase it, but I imagine the bank the card is issued through could help it things get out of hand (well, hopefully).
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might be in for ride, I returned my Moto X 2014 back in Nov. and they received it on Nov. 26th and it took until Jan 4th to get my refund, it was a total cluster F***

2003vstrom said:
might be in for ride, I returned my Moto X 2014 back in Nov. and they received it on Nov. 26th and it took until Jan 4th to get my refund, it was a total cluster F***
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The lady on the phone when I did the RMA said it could take 3-4 weeks. I talked to an agent online and they said it was already processed. Buuuut no refund has been posted. So, who knows. Its hard to believe their CS is this terrible/slow.

I think people can be passive in till it happens to them then let the flames post fly!
For me to be able to order a great phone, design it on Moto Maker, wait with excitement and in a week have a great phone and a pretty amazing customer experience!
But for me I was sent 2 phone instead of one so I had to return one and then I had a screen glass break a few weeks later and they made a new Moto X then I had to return the broken one. Both returns just as bad as the other.
What is frustrating is you dealing with a state of the art process on the design, build and buy process. But the return, customer support return process is a mess.
3rd party out of country call centers make the returns a train wreck, agents have zero common sense, lack the ability of problem solving and just have no real thought process.
When I get to other departments in US I am treated OK and follow up is good.
Motorola cant learn from Amazon! Had a return and Amazon had a UPS driver to my house next day with a return label ready, advance the credit before they even got the item back and follow up one they have the item.
Take care of your customers and the customers stay loyal to the brand.
That is why Amazon is Amazon.

T&C said:
3rd party out of country call centers make the returns a train wreck, agents have zero common sense, lack the ability of problem solving and just have no real thought process.
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This is so true. I had to do an exchange of a device I purchased with a Cyber Monday code due to a leather back adhesive issue. First the Indian rep told me the return policy was 14 business days, which of course it is not. Then she insisted there was no way to do an exchange for the same price since the code had expired. I pointed out on their website they have the instructions for a secured exchange but she said it would not work because of the code.
So I asked for someone in the US and was transferred. Of course they could do the exchange at the Cyber Monday price.
T&C said:
When I get to other departments in US I am treated OK and follow up is good.
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Yeah, you have to ask to be transferred to the US reps.

JulesJam said:
So I asked for someone in the US and was transferred. Of course they could do the exchange at the Cyber Monday price.
Yeah, you have to ask to be transferred to the US reps.
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i did not know we could ask to be transferred. my god dealing with overseas reps is a nightmare.
if its not on the script that they read they do not know what to do.

gammite said:
i did not know we could ask to be transferred. my god dealing with overseas reps is a nightmare.
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Ask if you can speak to someone in a higher level of customer care - they transfer you to the US.

JulesJam said:
Ask if you can speak to someone in a higher level of customer care - they transfer you to the US.
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my 85th call to customer care just was answered by a white lady in wisconsin. she was very nice and easy to deal with.
but back to reality.. i can't even begin to explain how much i hate calling these people. now that i've finally been emailed that i'll be credited, it's for the wrong amount.
they say 3-5 days to get my money back, now 7 days later, they send me this:
>>
Hello Robert
Thank you for contact Motorola in regards to your refund for in the amount of 409.69 We apologize for any inconvenience this has caused.
Your case has been submitted to our financial department. As soon as we have a resolution we will contact you with a confirmation email.
Should you have any questions or need any further assistance, please reply to this email or call us at 800-734-5870 . If calling please mention your incident number.
<<
that WOULD be great, but they dont need to refund me $409. they owe me $546. not to mention that's 546 i just paid interest on because my credit card statement was issued on the 28th. and i've been arguing about this since december now.
i'm like the easiest going happy go lucky care free person you'll ever meet, unless you're like these mototards. next time i break a phone i'm buying a screen online and fixing it myself. i don't even care if it costs more than having them fix it. it'll be faster and far less effort than dealing with these people.
i would advise anyone with a broken screen to send their phone in and wait instead of doing the "advanced replacement option" -they suck. there's just too many people involved in too many different countries to make it a smooth and painless process.

rob342 said:
i would advise anyone with a broken screen to send their phone in and wait instead of doing the "advanced replacement option" -they suck. there's just too many people involved in too many different countries to make it a smooth and painless process.
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My experience was just the opposite of yours. I mailed back my Moto X 2014 with the messed up leather back on day 10 and by day 15 I received a credit.

JulesJam said:
My experience was just the opposite of yours. I mailed back my Moto X 2014 with the messed up leather back on day 10 and by day 15 I received a credit.
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well I must admit, i'm a bit jealous.
i received this email today, and now i dont know if im getting the $406, or the $136, or hopefully both, as that's the amount they owe me. if they can't figure it out by friday i'm just calling capital one to get my money refunded. i LOVE the phone, but definitely not the customer service. i've wasted hours on a simple credit that was supposed to happen automatically.
>>
Hello Robert
Thank you for contact Motorola in regards to your refund for in the amount of 136.56 We apologize for any inconvenience this has caused.
Your case has been submitted to our financial department. As soon as we have a resolution we will contact you with a confirmation email.
Should you have any questions or need any further assistance, please reply to this email or call us at 800-734-5870 . If calling please mention your incident number.
Thank you for contacting Motorola and have a wonderful day!
Sincerely,
xxxxx
Order Administration Liaison
<<<<
-which was their response to my telling them that the refund amount they listed is wrong in my message below
>>>>
Customer By Email (Robert xxxxxxx) 01/31/2015 05:26 PM
Hello xxxx.
I’ve already been charged 136.56 twice, which is correct since I have returned two broken phones.
The other charge of $546.25 is what the refund amount should be. $546.25, not $409.69.
If you only refund the 409, that would mean I paid the 136.56 three times instead of twice.
I have included a screenshot of my capital one statement so you can see the three charges that have posted to my credit card account.
please let me know if you need any additional
information from me.
sincerely,
robert xxxxxxx
708.xxxxxxxx
==================== image File Attachment ====================
Capture2.JPG, 98249 bytes, Added to incident

i took it up with my credit card company now. it's been over a month and a half trying to deal with motorola. my credit card company thanked me for my detailed record keeping and i got my refund instantly. i kinda feel like a **** because i REALLY LIKE motorola, but in the end it's my money they're playing games with. i'm nice, but im not a fool. i'm not going to pay interest on $546 two months in a row. they also refunded the $19 interest charge.
again this all started because they mistakingly marked my returned bamboo moto x as a moto g. ever since i been getting passed around from department to department.