Anyone had to exchange/return their N1? - Nexus One General

I'm curious about the process of returning the phone within the 14 day window and, specifically, how much it costs to do it. I read in the T&C that a $45 fee applies for refurbishing/restocking the phone once you open the box. Has anyone been required to pay this fee?

Drizzy said he had to send his back. Also, somebody else on the forum said they sent theirs back due to dust under the screen.

scrappyabs2 said:
I'm curious about the process of returning the phone within the 14 day window and, specifically, how much it costs to do it. I read in the T&C that a $45 fee applies for refurbishing/restocking the phone once you open the box. Has anyone been required to pay this fee?
Click to expand...
Click to collapse
I have my exchange coming Tuesday. Had the dust under the screen issue.
Exchange is free. And so is returning. You only pay a refurbish fee if you got the phone engraved. (Atleast that's what I gathered.)
My exchange was free and it was engraved. Hope this helps.

Ah no... not another "dust under the screen" issue with a phone. I had this same issue with my Nokia E90 and it was a real pain.....
FFS, cant we just have the perfect handset?

I'm posting this here since I know most dev and people see this forum.
Long story short:
Drizzy was offering on his twitter that he can order a Nexus 1 for everyone at a reduced price (T-Mobile contract without having to renew contract).
Some people sent him the money, including me, 2 days later, he disappeared.
After about 5 days, he reappeared on twitter, saying he has alcohol poison and went to the hospital, and that he will refund everyone.
He did send a refund.
2 days later, Paypal sent me an email, saying his refund bounced.
I have escalated the claim to Paypal. I have also filed a formal police report with my local police station. Here's some of his information:
Twitter: #Official_Drizzy (I'm pretty sure he closed his twitter account)
GTalk and GMail: [email protected] (He closed this account too. I tried to email him but it bounced.
Paypal information:
Name: David Valdivia
Email: [email protected]
The name that he used to order the N1: Rene Cabrera
The VISA card that he used: xxx-8890
Moral lesson of the story: If it's too good to be true, it is too good to be true.
I hope anyone that got a solicitation from a known dev should think twice about it (even if it's a known dev like Drizzy).
Just my 2 cents.

vnphantom said:
I'm posting this here since I know most dev and people see this forum.
Long story short:
Drizzy was offering on his twitter that he can order a Nexus 1 for everyone at a reduced price (T-Mobile contract without having to renew contract).
Some people sent him the money, including me, 2 days later, he disappeared.
After about 5 days, he reappeared on twitter, saying he has alcohol poison and went to the hospital, and that he will refund everyone.
He did send a refund.
2 days later, Paypal sent me an email, saying his refund bounced.
I have escalated the claim to Paypal. I have also filed a formal police report with my local police station. Here's some of his information:
Twitter: #Official_Drizzy (I'm pretty sure he closed his twitter account)
GTalk and GMail: [email protected] (He closed this account too. I tried to email him but it bounced.
Paypal information:
Name: David Valdivia
Email: [email protected]
The name that he used to order the N1: Rene Cabrera
The VISA card that he used: xxx-8890
Moral lesson of the story: If it's too good to be true, it is too good to be true.
I hope anyone that got a solicitation from a known dev should think twice about it (even if it's a known dev like Drizzy).
Just my 2 cents.
Click to expand...
Click to collapse
I can't say I feel sorry for you... unlike the numerous trustworthy devs on this site, Drizzy has screwed people over several times. Frankly, I'm surprised that ANYONE still trusts him as a person, much less as a dev. Seriously... "known dev"? We all KNOW HIM AS A THIEF! There's a reason he got run off this forum. Anyway, he still has quite a following on other forums/twitter, but whatever.. Anyway, you didn't know about his attempt at ripping off someone's Cliq (or maybe it was a MT3G)...?

Related

Let This Be A Word Of Warning

We are all members of a great community of people, we come to these forums to discuss, build, upgrade and sometimes buy devices. In July I had a misfortune paying money to a member Leokorth who advertised his Uni for sale and got done for $150. At first he claimed he sent a parcel and even provided a tracking number. After a month of waiting I contacted him again, advising him the parcel had not been received and was told he still has it, he THOUGHT he sent it, but apparently not... You see, having a tracking number with USPS is not quite the same as actually sending a parcel, rather, according to USPS, it indicated an intent to send. I asked for my money back and he agreed to pay me back, but never did. I waited another few weeks, contacted him a few more times asking for my money, but he never replied. So I contacted PayPal. They investigated and decided in my favor, so today I was refunded.... 0.70!!! Yes, 70 cents out of my $150. The bastard cleaned out his PayPal account, so that I will not get any money back.
It happened to me once at ebay, same situation with an RC car....I lost the money so I feel your pain.
For some reason it hurts more because it happened here. I guess we somehow trust members of this community more than just sellers on EBay.
I don't know if trading laws are different here in the UK, but I had a similar problem and PayPal UK awared me the £252 (not refunded cos the guy emptied his account) and still charged his account £252. Basically it means he would have to make a new PayPal account. Just because the accounts empty, doesn't mean that you can get away with it
Like I said, it may be different here.
The guy who stiffed me is in US, claiming to own a photo studio, sent me his website etc, so looked very legit. Paypal sent me this: "We have concluded our investigation into your case and have decided in your
favor.
We were able to recover $0.70 NZD and this amount has been credited to you.
Please allow five business days for this adjustment to be posted.
If you are due any additional funds, we will make our best effort to
recover the balance from the seller."
0.70c recovered out of $150 - bloody laughable.
Scumbag Scammers
Yes there have been some scammers on this forum who have come and gone, nevertheless this does not help you to recover your lost funds, I might suggest that you contact PayPal again and forward all of your Email correspondence to confirm that this individual was leading you on right from the start, Paypal have no problems holding or freezing peoples accounts so based on that then a duty of care applies to Paypal to protect your dealings,it does not matter which country it was we have Paypal au now...
Sometimes these claims are a fully automated process and only refund what was in the account regardless, look it's worth a try, stay cool calm and collected and it all depends who you are conversing with on the phone at Paypal au.
Good luck
I am using Paypal.com, not .au, I am not in Australia. Sent them copies of e-mails, they already decided in my favor, but recovered 70c. At this point that's all there is.
paypal sometimes is a money-wasting system with no warrantys...
...i have experienced 2 times absolutly absurd issues buying from ebay, all 2 times after received broken items due to senders negligence paypal has offered to recover back my money but after i sent back from italy to uk a traceable package (50Eur more or less in the best case for a 5kg package) but without reimbursement of the last shipment from me to the bastard sender who don't care of fragile items...
...this is absurd, in any case the opportunity is to loss 50Eur for an broken item i have paid and have received totally wasted 1 month after i have paid it!
..but your issue is more crazy...so mad! 0,70 is nothing!
i wish u good luck
and to the bastard user i with to choke itself with lunch
I've been stung twice by paypal. Once as a seller on a car related forum, once as a buyer on ebay. All uk transactions, all validated paypal users. Paypal do not care. Doesn't hurt to try, but I wouldn't get your hopes up.
Not related with the topic but your home page rocks.......! The survey and the answers are nice, sometimes funny and honest at the same time.
Muy pero muy buena !
Bit late to the party, but what is your money source to paypal ?
if credit card, give them a call, they should be able to start a charge back
stualpha said:
Bit late to the party, but what is your money source to paypal ?
if credit card, give them a call, they should be able to start a charge back
Click to expand...
Click to collapse
It is a credit card, but I am not sure they'll be able to do anything. Will give them a call on Monday, see what happens. What have I got to lose, right?
Thanks

HTC still hasn't returned my money.

So does this sound at all right. I did a swap with my nexus one, because of dust under the screen. this was back on January 13th. they sent me a new phone a took 530 dollars out of my account, after about 10 days they called me and said they received the other phone in good condition and that they would be putting the money back. after about 2 weeks still no money. On February 4th, I got:
Dear Antonio Grippi,
We received your package. We will be reviewing the condition of the items received and will contact you if we have any further questions. You can check the status by visiting our service site.
HTC ticket #: ************673
S/N: *************
Sincerely,
HTC
Please feel free to visit our help site for further assistance.
Still no money as of today. I called HTC AGAIN, and they said they were escalating my claim to see what was going on. Does this sound at all good. what the hell can I do if they can't find my money. I could have a second one of these for my wife, or something for 530 bucks. Anyone else taking a really long time to get their money?
P.S. the status says this:
Ticket Info
Status: We have completed your case. If you can help us improve our service, or would like to comment, please contact HTC customer service representatives.
Service Type: Repair
Service Model: C4-On site exchange
Failure Description: Dust under screen. Looking to repair.
That doesn't sound promising either, for some reason.
People seem to forget that merchants have a considerable amount of time to batch their transactions, there are time limits though. The general timeframe any business will tell you would be "up to 30 days, you will see your refund on your next statement" so calm down.
If you're going to bust a vein over it, call your bank card issuer, and initiate a "chargeback" for your situation, which then with that amount will take investigation, with a possible initial credit given until investigation is complete.
Breath. Relax. There are things that can be done.
I understand there is a process. My only concern is that they told me, when they called me, I would see the money in about 2 weeks. that was about 3 weeks ago. I think it's fair to ask where my money is if it isn't returned when they say it should be. I was just asking if anyone else had a similar situation, and if it sounded normal. I'm not busting a vein. just checking with people who might be in the same boat to get a time frame. maybe to help people who are thinking of doing an exchange themselves, so that they can better know, if they can afford to be out 530 dollars for that amount of time.
I had the same problem, the 14 days had passed and I made various calls to HTC. then I emailed Google about it and they said they would be checking why this was and within a day lot two of mailing Google, I received the money back and got a email confirmation from Google as well.... other than that the reps at HTC all said, we are sorry and don't know why its taking so long, your claim has been escalated. blah blah blah blah.
Stay on them until it's escalated to someone who can answer your request & refund your money!
I called htc to return my phone. They failed 3 times in a row at sending me a shipping label. They also say it is escalated and are waiving the restocking fee. It is scary how long they are taking, it has been over 2 weeks since i spoke to them last.

[Q] Too good to br true?

Found this link:
http://www.vendio.com/stores/Maynardbegly/item/motorola/motorola-xoom-android-tablet-1/lid=18090040
Thinking about buying but it just seems too good to be real. BTW, I called the number listed on the site and although the dude didn't speak English, he did seem pretty legit. What do you guys think?
Scam. iPad 2 @ $400.
Vendio.com is a host for DIY store fronts. Anyone can set up shop there.
Scam (or at least very unprofessional)
Tried them out two days ago, against my better judgment. No activity on my card since then, so I called the number on the site. They guy's English is horrid, and it honestly sounded like he was in a stair well or the bathroom each time I called. He promised emails that never came, and shipping that never happened.
Finally gave up and told them I needed a tracking number within an hour, 20 minutes later I recieved this:
Your order details was noted but the problem is mode of payment. You will place your order at , www*moneygram*com and below is our cashier payment information:
First Name: Jacqueline
Last Name: Turner
Address: 625 McGuffey Ave
City: Oxford
State: Ohio
Zip code: 45056
Country: United States
Once MoneyGram process the payment,kindly inform us so we can carry out shipment rites immediately and provide you Tracking Numbers.
Awaiting your prompt response.
Thank You,
Sales Department
GSM MARKET
Tel: (706) 406.4446
So I emailed him back canceling the order, called my bank and burned my card number - and ordered a refurbished one from www*tigerdirect*com/applications/SearchTools/item-details.asp?EdpNo=894423&sku=M152-2000%20RB for 50 bucks more.
I should have done that to start, I know...but the lure of saving a few bucks, eh? ;]
5 reports so far regarding Vendio: http://www.ripoffreport.com/directory/Vendio.aspx
More or less, buyer beware.
This scammer is part of another company
Mortificator said:
Tried them out two days ago, against my better judgment. No activity on my card since then, so I called the number on the site. They guy's English is horrid, and it honestly sounded like he was in a stair well or the bathroom each time I called. He promised emails that never came, and shipping that never happened.
Finally gave up and told them I needed a tracking number within an hour, 20 minutes later I recieved this:
Your order details was noted but the problem is mode of payment. You will place your order at , www*moneygram*com and below is our cashier payment information:
First Name: Jacqueline
Last Name: Turner
Address: 625 McGuffey Ave
City: Oxford
State: Ohio
Zip code: 45056
Country: United States
Once MoneyGram process the payment,kindly inform us so we can carry out shipment rites immediately and provide you Tracking Numbers.
Awaiting your prompt response.
Thank You,
Sales Department
GSM MARKET
Tel: (706) 406.4446
So I emailed him back canceling the order, called my bank and burned my card number - and ordered a refurbished one from www*tigerdirect*com/applications/SearchTools/item-details.asp?EdpNo=894423&sku=M152-2000%20RB for 50 bucks more.
I should have done that to start, I know...but the lure of saving a few bucks, eh? ;]
Click to expand...
Click to collapse
Do you happen to have an email address? This is the same guy that scammed me through another false company only my bank was not able to do anything for me.
I suggest contacting BBB? The website already looks awfully suspicious. I mean categories are brand names
Sent from my Nexus One using xda premium
I have sent them money for hp touchpads through sandemobile.com I finally got to talk to the "boss" who is russian or some **** and he says that they have a warehouse in oxford ohio, and pick up payments through their seperate payment company in portsmouth ohio. I have found numerouse websites from these guys, the guy that can barely speak englishs name is supposidly james ellie, BULL****!!, anyway I have talked to two different people and sent them my money and they still keep in communication so I am not sure, we shall see next week if my order arrives and its crap or I dont get a shipment. I would assume if they are scammers they would take the money and run and cut off communications or atleast not provide a number for you to call and talk to someone. apparently moneygram and westernunion are what businesses are using now from other forums as they are guarenteed payment without any fees. I will keep you guys posted but let me know if either of you guys come up with something, I have his email but do not want to give it out just yet to spook them and run off with my money. I am trying to keep communications open with numerous email accounts in case they are a scam I have a number to trace as well as a email with a IP address that I can use. So hang tight if you guys have sent money as well. Oh also zachary sheppard is a bs name as noone I talked to was named that but who knows what there names are.
I wonder what kind of shipping rite they use, they probably burn incense to tank- you for sending out your hard earned cash...
I wonder why people doesn't complaint to the police if they have a US address where they sent money too...
Mortificator said:
Tried them out two days ago, against my better judgment. No activity on my card since then, so I called the number on the site. They guy's English is horrid, and it honestly sounded like he was in a stair well or the bathroom each time I called. He promised emails that never came, and shipping that never happened.
Finally gave up and told them I needed a tracking number within an hour, 20 minutes later I recieved this:
Your order details was noted but the problem is mode of payment. You will place your order at , www*moneygram*com and below is our cashier payment information:
First Name: Jacqueline
Last Name: Turner
Address: 625 McGuffey Ave
City: Oxford
State: Ohio
Zip code: 45056
Country: United States
Once MoneyGram process the payment,kindly inform us so we can carry out shipment rites immediately and provide you Tracking Numbers.
Awaiting your prompt response.
Thank You,
Sales Department
GSM MARKET
Tel: (706) 406.4446
So I emailed him back canceling the order, called my bank and burned my card number - and ordered a refurbished one from www*tigerdirect*com/applications/SearchTools/item-details.asp?EdpNo=894423&sku=M152-2000%20RB for 50 bucks more.
I should have done that to start, I know...but the lure of saving a few bucks, eh? ;]
Click to expand...
Click to collapse
MoneyGram is like CASH so it is definitively a scam, not a bad system, they get your credit card info and once you are roasted enough they ask you to send money, they can even sell your card info for a few buck inside a carding forum yay!
the webpage itself looks iffy n amateurish...i wudnt go anywhr near it...
The tip off should have been when he/she said to make a payment to: JACQUELINE ETC!
The payment should be made to the business and not a person in general is my two cents. Sucks but make sure you call the banks and dispute those charges to the fullest or threaten to cancel your cards! (make sure you can pay those balances to back it up).
Any legit company wouldn't require your credit card info and then ask for payment through MoneyGram. I used to work for a company that sold MoneyGram services. Biggest scams in the world came through there. Never send money to ANYONE that you don't personally know using MoneyGram. You'll never see the money again.
Also, look at the shipping costs. I know for a fact that a package the size of a Xoom costs almost 5 times what they quoted for overnight service by UPS. I ship packages almost daily of similar weight and size, and they're often $75 a pop.
SCAM!!!!!!!!
So its official, its a scam. They took me for $700 and have not responded to any calls or emails but when I speak with them through other email accounts they respond instantaniously. THEY ARE A SCAM! STAY AWAY!!! they are called sandemobile.com gsm-market.com multitech.com and the names are james ellie, Jacqueline Turner, zachary sheppard. Their email is [email protected] which gives you james ellie directly who is the forign speaking prick. No shipment confirmation, no tracking number after 2 weeks, numerous excuses. These guys are good, they speak to you all day long before you place the order and swear up and down about anything that they are good. Then they take your money and ask for more to ship then nothing ever again. DO NOT BELIEVE ANYTHING FROM THEM!!!!!!!!
nethawk86 said:
So its official, its a scam. They took me for $700 and have not responded to any calls or emails but when I speak with them through other email accounts they respond instantaniously. THEY ARE A SCAM! STAY AWAY!!! they are called sandemobile.com gsm-market.com multitech.com and the names are james ellie, Jacqueline Turner, zachary sheppard. Their email is [email protected] which gives you james ellie directly who is the forign speaking prick. No shipment confirmation, no tracking number after 2 weeks, numerous excuses. These guys are good, they speak to you all day long before you place the order and swear up and down about anything that they are good. Then they take your money and ask for more to ship then nothing ever again. DO NOT BELIEVE ANYTHING FROM THEM!!!!!!!!
Click to expand...
Click to collapse
I'm so sorry you had to experience this. Good luck, I hope you can get some justice, though it doesn't look too good.
Luckily it appears as if the store has been closed down. Good luck to the OP to get his money back.

Google Play will not issue a refund for Nexus 7

So I ordered the Nexus 7 the first day it was available to order, but with the tablet not shipping out like it should I picked one up at GameStop. I refused the shipment that Google sent me and they got the shipment back on 7/20.
I called Google many times and they told me to wait 14 days for the return to process because they were very busy. Now it's been over 14 business day and Google tells me I need to be more patient.
What should I do? and how can Google do this?
Google even tried to blame the credit card company. I can't believe a big company like Google would do this. I never thought Google would make Apple look so good. And what I mean by that is Apple has very good customer service.
You should get an ipad
diecast17 said:
So I ordered the Nexus 7 the first day it was available to order, but with the tablet not shipping out like it should I picked one up at GameStop. I refused the shipment that Google sent me and they got the shipment back on 7/20.
I called Google many times and they told me to wait 14 days for the return to process because they were very busy. Now it's been over 14 business day and Google tells me I need to be more patient.
What should I do? and how can Google do this?
Google even tried to blame the credit card company. I can't believe a big company like Google would do this. I never thought Google would make Apple look so good. And what I mean by that is Apple has very good customer service.
Click to expand...
Click to collapse
just dispute the charge with your CC company.. done..
diecast17 said:
...I never thought Google would make Apple look so good. And what I mean by that is Apple has very good customer service.
Click to expand...
Click to collapse
So good of customer support, they'll hand out your password without even asking for security questions.
Not saying Google is perfect, but I've heard worse stories with Apple...
As for the charge, I would give it another week (unless you need the money for an emergency or something), and then dispute it with the credit card company.
you should have just waited the extra week. lots of us did. you wasted googles time, now they're wasting yours. sounds even to me.
call your cc company and dispute. you should get it instantly while they battle it for you.
Sent from my Galaxy Nexus using xda premium
espionage724 said:
So good of customer support, they'll hand out your password without even asking for security questions.
Not saying Google is perfect, but I've heard worse stories with Apple...
As for the charge, I would give it another week (unless you need the money for an emergency or something), and then dispute it with the credit card company.
Click to expand...
Click to collapse
It all started when Google gave out the guys alternate email address, which allowed the hacker to get into the guys gmail account. It was a combination of Google, Apple, and Amazon that made it all possible. And of those three, Google is by far the worst customer service. It's hard enough to find a phone number for them, let alone get help.
smirkis said:
you should have just waited the extra week. lots of us did. you wasted googles time, now they're wasting yours. sounds even to me.
call your cc company and dispute. you should get it instantly while they battle it for you.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
hahaha. Have you ever disputed a credit card charge? You will be lucky to get the charge refunded within 60 days. Most likely they will give you some crap about how they are going to open up a 60 day investigation period and look into the matter. And it's going to take all 60 of those days to do it.
rman726 said:
hahaha. Have you ever disputed a credit card charge? You will be lucky to get the charge refunded within 60 days. Most likely they will give you some crap about how they are going to open up a 60 day investigation period and look into the matter. And it's going to take all 60 of those days to do it.
Click to expand...
Click to collapse
You are supposed to get the credit instantly. Who cares if the investigation takes 60 days?
spitswap said:
You are supposed to get the credit instantly. Who cares if the investigation takes 60 days?
Click to expand...
Click to collapse
This is true. They give it back instantly as a "provisional" credit until they conclude their investigation.
I been I have been waiting since 25/07/12 been phoning and emailing them they keep mentioning we are passing your case to a god damm specialist I mean who is this asshole specialist that does not even reply to you seems they got too many specialist at google that sit around and do sweet fa.
neotekz said:
You should get an ipad
Click to expand...
Click to collapse
/yawn
Sent from my Nexus 7 using xda premium
Ok I phoned my bank they are now starting up a investigation as to why I have no been refunded yet as google stated 14 working days and that has elapsed.So I rang google today and told them I spoke to a supervisor this time apparently there was no ticket opened for my case this is crazy I was assured by him my case will be dealt with in the next 24hrs let see what happens hey.
I've been chasing Google for my refund also, I refused the delivery as instructed. Called again yesterday only to be told to wait another week.
Sent from my Galaxy Nexus
nigelw said:
I've been chasing Google for my refund also, I refused the delivery as instructed. Called again yesterday only to be told to wait another week.
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
Same here and they said they would escalate after I wouldn't take you have to wait longer as an answer and then they said I would be contacted in 24 hours. That was 4 days ago with still no call.
diecast17 said:
Same here and they said they would escalate after I wouldn't take you have to wait longer as an answer and then they said I would be contacted in 24 hours. That was 4 days ago with still no call.
Click to expand...
Click to collapse
I emailed Google again and they said the refund could take up to a month, but for me a month will be 8/20 unless there month means 30 business days.
diecast17 said:
Google even tried to blame the credit card company. I can't believe a big company like Google would do this. I never thought Google would make Apple look so good. And what I mean by that is Apple has very good customer service.
Click to expand...
Click to collapse
"Facepalm."
You were impatient and couldn't wait 5-7 days after official release to get your N7 from Google so you went and bought another somewhere else and now your mad at Google for your impatience?
Take it up with your credit card company, get your instant credit and move on with your life.
Worst company ever
I ordered my Nexus 7 the day they were announced thinking Google would be the only place to get them. The following day I found out that both Carphone Warehouse and Currys/Dixons would be selling them. I thought, sensibly enough, that there was no point paying for delivery when I could stroll down and pick one up. I cancelled the order, heard nothing, requested confirmation 3 times more, then got an email on 19th July telling me my order had shipped. I phoned Google and was told to refuse delivery which would automatically generate a refund when the device was returned. 3 weeks went by with no sign of a refund so I contacted TNT to confirm they had actually returned the device. They confirmed it was returned on July 20th. I've since spoken to 2 people at Google who both confirmed the return is showing on their system, both said they couldn't issue a refund and the last guy said he was referring the case to a specialist who would be able to resolve it. That was a week ago. This "specialist" can only be contacted by email (which he/she/it doesn't reply to) so I'm now in a situation where I've paid for a device I never had, which Google have confirmed they've had back for almost a month now, and still no sign of my money.
This is the most pathetic company I have ever dealt with and I am now so pissed off with them I'm about to ditch Android entirely and also move my business off the Google Apps system we currently use and move to Microsoft.I believe the term is epic fail.
Stilicho said:
I ordered my Nexus 7 the day they were announced thinking Google would be the only place to get them. The following day I found out that both Carphone Warehouse and Currys/Dixons would be selling them. I thought, sensibly enough, that there was no point paying for delivery when I could stroll down and pick one up. I cancelled the order, heard nothing, requested confirmation 3 times more, then got an email on 19th July telling me my order had shipped. I phoned Google and was told to refuse delivery which would automatically generate a refund when the device was returned. 3 weeks went by with no sign of a refund so I contacted TNT to confirm they had actually returned the device. They confirmed it was returned on July 20th. I've since spoken to 2 people at Google who both confirmed the return is showing on their system, both said they couldn't issue a refund and the last guy said he was referring the case to a specialist who would be able to resolve it. That was a week ago. This "specialist" can only be contacted by email (which he/she/it doesn't reply to) so I'm now in a situation where I've paid for a device I never had, which Google have confirmed they've had back for almost a month now, and still no sign of my money.
This is the most pathetic company I have ever dealt with and I am now so pissed off with them I'm about to ditch Android entirely and also move my business off the Google Apps system we currently use and move to Microsoft.I believe the term is epic fail.
Click to expand...
Click to collapse
I am in the same boat as you google just ain't playing ball or they ain't got a clue what's going on with refunds I would advise to ask to speak to a supervisor I did and he opened a tickete as the amateurs on the google phone desk are not referring your refund to the correct departments that's why no one is getting refunds they are so badly trained its unbelievable.
It stated on the site refunds could take 5-7 weeks to process.
Sent from my mopho
cornelious2 said:
It stated on the site refunds could take 5-7 weeks to process.
Click to expand...
Click to collapse
Link please?
All I could find was this:
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411741#US
Everytime I call google, the amount of time to expect a refund increases.
They received mine back on august 8th...I contacted them on the 13th via email. Received credit yesterday....

Moto X returns, worst customer service.

Hi, I requested a refund for my Moto X and received a return label on the December 29, sent the phone by UPS and the received it on the December 30, it took until the January 9 for them just to process in the system so they can refund the money. I called customer service and they told me its going to take another 5-10 business days just to receive the refund. This is the worst customer service I have seen. Does anyone had good experience with them?
Seems pretty standard for an online purchase to me. Keep in mind they are probably dealing with more than usual due to the holiday season. I buy crap online all the time and on the rare occasion I have to return something, 2 weeks is pretty much the standard time frame to get the credit but sometimes it takes a little longer. Nothing out of the ordinary here. Amazon would be the sole exception. They usually get refunds credited back in under a week.
I've dealt with Motorola's customer service on more than one occasion and have had nothing but positive experiences.
_MetalHead_ said:
Seems pretty standard for an online purchase to me. Keep in mind they are probably dealing with more than usual due to the holiday season. I buy crap online all the time and on the rare occasion I have to return something, 2 weeks is pretty much the standard time frame to get the credit but sometimes it takes a little longer. Nothing out of the ordinary here. Amazon would be the sole exception. They usually get refunds credited back in under a week.
I've dealt with Motorola's customer service on more than one occasion and have had nothing but positive experiences.
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Yes that's why I tell people if YOU can try buying your products in stores with cash. That way any issue or you not liking the product you get will either get a swap right then and there and you can check it before you walk out the store or get your money back right then and there boom done deal...
5-10 business days is the standard time limit for a card transaction refund to get processed through the provider, IIRC. You could well get the refund in less time.
You'll be very lucky if you do get it in 5-10 business days. When I ordered my first one, I got it for ATT by mistake and it took a month and a half to get my money back from Motorola. There are tons of stories on how bad their $$ department is. I just finally got mine from ATT and called it a day.
samomamo said:
Hi, I requested a refund for my Moto X and received a return label on the December 29, sent the phone by UPS and the received it on the December 30, it took until the January 9 for them just to process in the system so they can refund the money. I called customer service and they told me its going to take another 5-10 business days just to receive the refund. This is the worst customer service I have seen. Does anyone had good experience with them?
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Let me know how it goes for you! They received my Moto X December 15th and I still haven't been refunded. After talking to multiple people I have heard different stories. Someone said Moto Can't refund me since I didn't buy the phone from them (I did). Another said they refunded me already, supposedly before I even STARTED the process. Today a manager said that they already did everything on there end and it was Motorola credit who needs to refund me now, but after talking to them they said they haven't received the refund authorization from Motorola, and I should give it ANOTHER month...
I love Moto products, but I will never buy anything from the website again, its all local or Amazon for me now.
if you ship anything back to Motorola, you can hand it to a Fedex/kinko's employee to get a receipt with a tracking number. You'd be a fool not to do this. if i'd skipped that step i'd be screwed right now. Here's why:
i called motorola on the 2nd of january to ask if i could wait until my second replacement phone arrived (on the 3rd) to ship them both back at once. they said this would me fine and that i had nothing to worry about.
then i recieved this email on the 6th.
>>
Dear [removed by me],
Your malfunctioning phone still has not arrived at our Moto Care service center.Please use the pre-paid label that arrived with your replacement phone and ship back to us ASAP to avoid being charged for the replacement phone.This is the final reminder before you're charged the amount of the your security deposit + applicable taxes. If you're having trouble sendingyour phone, please contact us at (800) 734-5870 Monday- Friday from 7AM-10PM, Saturday- Sunday 9AM-6PM CT.
Serial Number: [removed by me]
Thank you,
Your Moto Care Team
Note: A robot sent this, so please DO NOT REPLY. Instead, use the contact information provided above.
<<
so i called, and in my case i had returned two phones, so i gave them two tracking numbers. the lady informed me that my phones were both received on the 5th and that the email was a mistake and i would not be charged.
-but then on the 11th, i received this:
>>
Dear [removed by me],
Hello. Since we did not receive your malfunctioning phone at our Moto Care service center within the allowable time period,You will see this charge on an upcoming credit card statement. Please do not attempt to return your malfunctioning phone at this time.If you have any questions please give us a call at 800-734-5870 Monday - Friday from 7AM-10PM, Saturday - Sunday 9AM-6PM CT.
Serial Number: [removed by me]
Thank you,
Your Moto Care Team
A robot sent this, so please DO NOT REPLY. Instead, use the contact information provided above
<<
there was no amount on the email, it just said i "will see this charge".
so angry, i called back to get an idiot that couldn't understand english, said "what" constantly and made me repeat everything to the point that the people around me could not stop laughing... so i hung up and called back. the second guy was much better. definately Indian, but that's fine as long as we can understand each other. he said Motorola had one of my two returned Moto x 2014's marked as a Moto G. He corrected that for me and then yesterday, the 12th, i received this email, twice:
>>
Dear [removed by me],
Good news! Your device has arrived safely and is in our hands. We hope you are enjoying your replacement device.
If you need any help or have questions, give us a call. We're standing by at 800-734-5870 Monday - Friday from 7AM-10PM, Saturday - Sunday 9AM-6PM CT.
Serial Number : [removed by me]
Motorola Tracking Number (RMA) : [removed by me]
Best Regards,
Your Moto Care Team
Note - A robot sent this, so please DO NOT REPLY. Instead, use the contact information provided.
<<
my credit card statement is a weird mix of motorola charges and refunds right now.
01/13/2015 MOTOROLA MOBILITY LLC Merchandise -$696.88
01/13/2015 MOTOROLA MOBILITY LLC Merchandise $136.56
01/13/2015 MOTOROLA MOBILITY LLC Merchandise $136.56
01/12/2015 MOTOROLA MOBILITY LLC Merchandise $546.25
^all those show as pending, and I'm still waiting to see how this plays out. something will change. the way that reads i've only been charged $121 total for the two replacements.
without that tracking number though, i'd be in a world of hurt since they mislabeled my returned phone as a moto G.
---------- Post added at 09:07 PM ---------- Previous post was at 08:54 PM ----------
draco259 said:
They received my Moto X December 15th and I still haven't been refunded........after talking to them they said they haven't received the refund authorization from Motorola, and I should give it ANOTHER month...
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you definitely should not give it another month. at a minimum you should contact your credit card company and at least discuss this with them so there is a record of your problem. personally if i were waiting for a refund that long i would have my credit card company get my money back. last time i had a similar issue, it was with a bum seller on amazon, and i was told to wait to file a dispute. i don't like waiting for idiots, so i called Chase and got my money back in about 5 minutes.
rob342 said:
you definitely should not give it another month. at a minimum you should contact your credit card company and at least discuss this with them so there is a record of your problem. personally if i were waiting for a refund that long i would have my credit card company get my money back. last time i had a similar issue, it was with a bum seller on amazon, and i was told to wait to file a dispute. i don't like waiting for idiots, so i called Chase and got my money back in about 5 minutes.
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I would, but it is through their credit service, so they don't seem to crazy about doing anything on their end. As of now I have not made any payments on it though, and informed them that I wont, since I haven't had the phone in my hand since the first week of December. They now admit that they have the phone, but still wont tell me anything about the status of the return.
I returned my Moto X last week. Never got an e-mail saying that received it (they did though, per FedEX tracking). Hopefully this **** doesn't take forever. I plan on calling Monday and seeing whats what. Too bad I used their CC to purchase it, but I imagine the bank the card is issued through could help it things get out of hand (well, hopefully).
Mes3 said:
I returned my Moto X last week. Never got an e-mail saying that received it (they did though, per FedEX tracking). Hopefully this **** doesn't take forever. I plan on calling Monday and seeing whats what. Too bad I used their CC to purchase it, but I imagine the bank the card is issued through could help it things get out of hand (well, hopefully).
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might be in for ride, I returned my Moto X 2014 back in Nov. and they received it on Nov. 26th and it took until Jan 4th to get my refund, it was a total cluster F***
2003vstrom said:
might be in for ride, I returned my Moto X 2014 back in Nov. and they received it on Nov. 26th and it took until Jan 4th to get my refund, it was a total cluster F***
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The lady on the phone when I did the RMA said it could take 3-4 weeks. I talked to an agent online and they said it was already processed. Buuuut no refund has been posted. So, who knows. Its hard to believe their CS is this terrible/slow.
I think people can be passive in till it happens to them then let the flames post fly!
For me to be able to order a great phone, design it on Moto Maker, wait with excitement and in a week have a great phone and a pretty amazing customer experience!
But for me I was sent 2 phone instead of one so I had to return one and then I had a screen glass break a few weeks later and they made a new Moto X then I had to return the broken one. Both returns just as bad as the other.
What is frustrating is you dealing with a state of the art process on the design, build and buy process. But the return, customer support return process is a mess.
3rd party out of country call centers make the returns a train wreck, agents have zero common sense, lack the ability of problem solving and just have no real thought process.
When I get to other departments in US I am treated OK and follow up is good.
Motorola cant learn from Amazon! Had a return and Amazon had a UPS driver to my house next day with a return label ready, advance the credit before they even got the item back and follow up one they have the item.
Take care of your customers and the customers stay loyal to the brand.
That is why Amazon is Amazon.
T&C said:
3rd party out of country call centers make the returns a train wreck, agents have zero common sense, lack the ability of problem solving and just have no real thought process.
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This is so true. I had to do an exchange of a device I purchased with a Cyber Monday code due to a leather back adhesive issue. First the Indian rep told me the return policy was 14 business days, which of course it is not. Then she insisted there was no way to do an exchange for the same price since the code had expired. I pointed out on their website they have the instructions for a secured exchange but she said it would not work because of the code.
So I asked for someone in the US and was transferred. Of course they could do the exchange at the Cyber Monday price.
T&C said:
When I get to other departments in US I am treated OK and follow up is good.
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Yeah, you have to ask to be transferred to the US reps.
JulesJam said:
So I asked for someone in the US and was transferred. Of course they could do the exchange at the Cyber Monday price.
Yeah, you have to ask to be transferred to the US reps.
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i did not know we could ask to be transferred. my god dealing with overseas reps is a nightmare.
if its not on the script that they read they do not know what to do.
gammite said:
i did not know we could ask to be transferred. my god dealing with overseas reps is a nightmare.
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Ask if you can speak to someone in a higher level of customer care - they transfer you to the US.
JulesJam said:
Ask if you can speak to someone in a higher level of customer care - they transfer you to the US.
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my 85th call to customer care just was answered by a white lady in wisconsin. she was very nice and easy to deal with.
but back to reality.. i can't even begin to explain how much i hate calling these people. now that i've finally been emailed that i'll be credited, it's for the wrong amount.
they say 3-5 days to get my money back, now 7 days later, they send me this:
>>
Hello Robert
Thank you for contact Motorola in regards to your refund for in the amount of 409.69 We apologize for any inconvenience this has caused.
Your case has been submitted to our financial department. As soon as we have a resolution we will contact you with a confirmation email.
Should you have any questions or need any further assistance, please reply to this email or call us at 800-734-5870 . If calling please mention your incident number.
<<
that WOULD be great, but they dont need to refund me $409. they owe me $546. not to mention that's 546 i just paid interest on because my credit card statement was issued on the 28th. and i've been arguing about this since december now.
i'm like the easiest going happy go lucky care free person you'll ever meet, unless you're like these mototards. next time i break a phone i'm buying a screen online and fixing it myself. i don't even care if it costs more than having them fix it. it'll be faster and far less effort than dealing with these people.
i would advise anyone with a broken screen to send their phone in and wait instead of doing the "advanced replacement option" -they suck. there's just too many people involved in too many different countries to make it a smooth and painless process.
rob342 said:
i would advise anyone with a broken screen to send their phone in and wait instead of doing the "advanced replacement option" -they suck. there's just too many people involved in too many different countries to make it a smooth and painless process.
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My experience was just the opposite of yours. I mailed back my Moto X 2014 with the messed up leather back on day 10 and by day 15 I received a credit.
JulesJam said:
My experience was just the opposite of yours. I mailed back my Moto X 2014 with the messed up leather back on day 10 and by day 15 I received a credit.
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well I must admit, i'm a bit jealous.
i received this email today, and now i dont know if im getting the $406, or the $136, or hopefully both, as that's the amount they owe me. if they can't figure it out by friday i'm just calling capital one to get my money refunded. i LOVE the phone, but definitely not the customer service. i've wasted hours on a simple credit that was supposed to happen automatically.
>>
Hello Robert
Thank you for contact Motorola in regards to your refund for in the amount of 136.56 We apologize for any inconvenience this has caused.
Your case has been submitted to our financial department. As soon as we have a resolution we will contact you with a confirmation email.
Should you have any questions or need any further assistance, please reply to this email or call us at 800-734-5870 . If calling please mention your incident number.
Thank you for contacting Motorola and have a wonderful day!
Sincerely,
xxxxx
Order Administration Liaison
<<<<
-which was their response to my telling them that the refund amount they listed is wrong in my message below
>>>>
Customer By Email (Robert xxxxxxx) 01/31/2015 05:26 PM
Hello xxxx.
I’ve already been charged 136.56 twice, which is correct since I have returned two broken phones.
The other charge of $546.25 is what the refund amount should be. $546.25, not $409.69.
If you only refund the 409, that would mean I paid the 136.56 three times instead of twice.
I have included a screenshot of my capital one statement so you can see the three charges that have posted to my credit card account.
please let me know if you need any additional
information from me.
sincerely,
robert xxxxxxx
708.xxxxxxxx
==================== image File Attachment ====================
Capture2.JPG, 98249 bytes, Added to incident
i took it up with my credit card company now. it's been over a month and a half trying to deal with motorola. my credit card company thanked me for my detailed record keeping and i got my refund instantly. i kinda feel like a **** because i REALLY LIKE motorola, but in the end it's my money they're playing games with. i'm nice, but im not a fool. i'm not going to pay interest on $546 two months in a row. they also refunded the $19 interest charge.
again this all started because they mistakingly marked my returned bamboo moto x as a moto g. ever since i been getting passed around from department to department.

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