Please help me. The top part of my screen does not react to touch imput anymore. There are no scratches or visible dammage to the screen. What could cause this? It only affects the top half inch of the screen. When i try to select email in my inbox, the top email does not select.
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This has happened to me and a few others, my solution was getting a new phone unfortunately as nothing I did worked.
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JaronBang said:
This has happened to me and a few others, my solution was getting a new phone unfortunately as nothing I did worked.
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Similar thing happened to my girlfriends atrix. She lost touch down the left center of the screen. Would not respond to touches from top to bottom .25" from the left side. Factory restoring and/or SBF did not fix this issue. Hell once I restored it I couldnt even setup blur as the E and W wouldnt work on the keyboard. Also, she couldnt unlock it without it being a major PITA. Warranty replaced and all is good
Thx for the replyes. How do i get a warranty replacement? Phone was bought at cosco when it came out.
Also da i still have warranty if i rooted and turned on wifi hotspot?
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Related
Is this a common issues with the Sanding Epic. It seems that screen wobbles against the keyboard when pressed on.
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Yes and sprint won't fix it either
Should have done my research when I bought this phone. :/ I still like it but the wobbly screen gets annoying.
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litechocolate said:
Should have done my research when I bought this phone. :/ I still like it but the wobbly screen gets annoying.
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If you are under the 30-day return policy period, you should be able to get it replaced due to that reason. It is a common issue.
I've been dealing with a phantom touch issue with my shift. Pefectly centered in on the botto of the screen where it hits the phone button in sense. Its looking like a hardware issue.
My question is, has anybody else experienced this and has anybody dealt with taking a rooted phone back to sprint for service?
Thoughts?
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infinitedreck said:
I've been dealing with a phantom touch issue with my shift. Pefectly centered in on the botto of the screen where it hits the phone button in sense. Its looking like a hardware issue.
My question is, has anybody else experienced this and has anybody dealt with taking a rooted phone back to sprint for service?
Thoughts?
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I had a weird issue where an area (the left side of the screen 2mm strip) on the touchscreen didn't work at all. I used the one zip RUU back to stock and brought it in and they gave me a new slider (whole top portion). Just happened 2 weeks ago.
I have bad problems with that and screen protectors, especially when it's really hot and humid (like everyday here in tampa)
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At first I thought it was the screen protector, but the problem persisted after I stopped using them. And then I thought it was a bad rom or rom install, so I tried 3 different ones with no change. So ill just update myself to the OTA GB and take it in for service.
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Did the rooted update to GB and it seems to have gotten rid of the phantom touch issue. I ended up having to do a factory reset when I did it, so maybe that helped. Glad I don't have to deal with customer support now. There always seems to be a line when I go in.
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cachorropedorro said:
I had a weird issue where an area (the left side of the screen 2mm strip) on the touchscreen didn't work at all. I used the one zip RUU back to stock and brought it in and they gave me a new slider (whole top portion). Just happened 2 weeks ago.
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Just want to say you're not alone, this happened once temporarily on my G2. It made pressing the "s" and "a" keys on the on-screen keyboard almost impossible!
Just got my SGS2 and encountered a really odd problem.
When using the phone while lying down on your bed aka checking email in bed, the back key registers 2 key presses.
To reproduce it every time, just slide your finger slowly onto the back arrow from the bottom left.
This only happens while lying down and is actually pretty annoying because it makes navigating pages hard.
Anyone else have this issue?
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Tried it and it's perfectly fine for me..
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Actually, it happens both normally and upside down. Maybe time to get a replacement, can't be firmware right?
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sz1a said:
Actually, it happens both normally and upside down. Maybe time to get a replacement, can't be firmware right?
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Maybe you should get a replacement.. Have you flashed or rooted your device?
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A couple of old threads reported that the back button is not sensitive enough and sometimes would require 2 taps for it to register the command, must be something related?
When looking into buying an s2, I was considering buying a damaged one where the touch buttons wouldn't work. Upon researching so I could find a fix and buy it cheap, it turned out to likely be a hardware issue and on a side note, most of the people that had reported similar or same issues also mentioned using a third party charger/non samsung one.
Basically the kist of the signs of problems - charger thing, erratic touch screen behavior while using the charger, intermittent issues with the soft keys not working, and eventually failure of the soft keys.
But every post I saw resulted in a successful warantee claim. Hopefully the same can be said for you if worst comes to worst
Thanks for the replies,
The phone is less than a week old so I might just have it replaced.
The double tap issue only happens when lightly/slowly pressing "back". But that is very often since the touch screen is so sensitive.. I feel like this all started after upgrading from kg7 to ki2 using kies. Oh well..
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Quick question for the community: Would rolling back to KG7 from KI2 using Odin void my warranty? I want to see if the problem was still there, because the phone came with KG7 installed 10 days ago.
I noticed how the touch screen immediately got much more sensitive (too sensitive for my taste) after upgrading to KI2 in Kies. It seems like it starts registering a press when a finger is just barely hovering over the glass which makes it hard to control and the capacitive keys super jittery.
Now, both the "menu" and "back" buttons registers multiple key presses if not pressing them super firmly and quickly.
I hate this stuff... I have never once bought a phone without running into stupid problems like this.
If you only tried to flash official firmware your binary counter won't increase so you can just return to stock firmware.. Check your binary counter in download mode, if it increased even by one use a jig to reset it to zero (with old bootloader ofcourse)..
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I do have this issue too, but i'll just tap it very fast to avoid the double tap. Using stock from KF1 still.
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I just figured it out. The double tap only happens when the lights are off for the keys. I switched to 6 s/always on and I can't get it to double tap by itself anymore. Worth trying for others with similar problem!
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This has been happening since I remember getting the device. About 3/5 times when I bring my device out of standby and I go to enter my pattern the touch is off. I have "show touches" enabled in developer options to verify this.
When I put my finger on the top left dot of the 3X3 pattern, which is around the middle-left of the screen, it is detecting that I'm touching the device all the way in the top left corner. If I drag my finger around the screen, the touch is offset. If I remove my finger from the screen and place it back on the screen, then it is properly detected.
I didn't run on stock for very long, maybe an hour or two, before I rooted and flashed AOKP. Right now I'm on WhiteHawkx's unnoficial AOKP nightly and Franco's Kernel (r122).
My plan is to flash back to stock and see if it still happens then. But currently I have a really busy week ahead and don't have time so looking for insight.
Anyone else experience something like this?
No one? So I guess I should call Google for a warranty exchange?
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fone_fanatic said:
No one? So I guess I should call Google for a warranty exchange?
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I would do that if I were you.
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Try recalibrating the touch screen, I think there's an option in settings.
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It's franco's kernel, I have it too.
.coomb. said:
It's franco's kernel, I have it too.
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I posted in that thread a while ago about this issue and no one confirmed. Thanks for your reply. I'm going to go back to stock this weekend and run it for a couple days to verify.
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fone_fanatic said:
I posted in that thread a while ago about this issue and no one confirmed. Thanks for your reply. I'm going to go back to stock this weekend and run it for a couple days to verify.
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Let me know your results. If it persists, I might have to send mine back.
I'm on stock ROM. I have this issue too, when I power on and drag to unlock, I get a delayed mismatched response. I have to power off then back on again.
It started this recently, so might be app related.
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Vyker said:
I'm on stock ROM. I have this issue too, when I power on and drag to unlock, I get a delayed mismatched response. I have to power off then back on again.
It started this recently, so might be app related.
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What kernel are you running?
Vyker said:
I'm on stock ROM. I have this issue too, when I power on and drag to unlock, I get a delayed mismatched response. I have to power off then back on again.
It started this recently, so might be app related.
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Turn on " show touches" in developer options to help verify if you the save thing happening.
I don't have to reboot mine but I have to lift finger of screen and put back on to get it to properly detect where the touch should be.
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So just as a follow up I reverted to stock for 5 days and didn't see this issue. Flashed back to AOKP and Franco kernel and now it's happening randomly when I go to hang up a call. I tap on the red hang up bar and it detects the touch in the top left corner.
I called Google play support but since I didn't buy my device from them they directed me to lg.
I'm starting to think it's my screen protector.
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lol, I had insensitivity issues on the bottom of the screen way back, I use a displayed pin pad on lockscreen so I just tap a certain spot to unlock, I sometimes wonder why the digitizer register incorrectly.
flashing a different kernel helped, I'm using motleys.
Have had this problem since launch, im on stock rooted, maybe its a certain app?
If anyone wants to compare their apps with me to find a similar problem, shoot me a pm
So I have this weird issue. The very bottom of my screen does not respond well! At first I thought it was a bug with the navigation bar, tried several roms and tried PIE controls until I figured that there is something wrong. I have the navbar now set at 48 dpi and I have to press at middle of it to work, where the very bottom is dead. I activated 360 rotation so that my statusbar now is at the bottom of the screen instead of navbar and it does not respond at all! Anyone can explain ?
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Anyone please ?
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Ensifolk said:
Anyone please ?
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I think you should try a clean flash.. I never had such problem... about you
From when this problem has been started? please share more information so that we can help you..
Rohit02 said:
I think you should try a clean flash.. I never had such problem... about you
From when this problem has been started? please share more information so that we can help you..
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I have Tried like lots of different roms with clean fresh installation and the problem is still there ! I think its a hardware problem. For ezample right now if I set my navbar to 32 dpi it wont respond at all because the bottom of my screen have lost the touch sensitivity. I have droppes my phone several times, could that be it ? I cant really remember when I exactly started noticing the issue...but just few days ago...I have tried PIE and same **** :s I have to set the trigger area to max for it to respond...and yes im talking about experiments after a clean install before installing ANY third party app
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Ensifolk said:
I have Tried like lots of different roms with clean fresh installation and the problem is still there ! I think its a hardware problem. For ezample right now if I set my navbar to 32 dpi it wont respond at all because the bottom of my screen have lost the touch sensitivity. I have droppes my phone several times, could that be it ? I cant really remember when I exactly started noticing the issue...but just few days ago...I have tried PIE and same **** :s I have to set the trigger area to max for it to respond...and yes im talking about experiments after a clean install before installing ANY third party app
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okays... Now I think it surely a hardware problem,as you said you havr also dropped your phone several times.. All the best goto the service centre for the repair.. dont tell them that you have dropped your phone else they will charge you badly even if you are under warranty.. You are welcome..
Rohit02 said:
okays... Now I think it surely a hardware problem,as you said you havr also dropped your phone several times.. All the best goto the service centre for the repair.. dont tell them that you have dropped your phone else they will charge you badly even if you are under warranty.. You are welcome..
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Think Im gonna give no damn about it and of course buy the nexus 5, which I would have done either way..but im surprised how can a touchscreen lose a part of its sensitivity somewhere on the screen ?
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If you look closely at your screen at an angle with the screen off you will be able to see the digitizer matrix that is fused to the screen.
It is a series of squares.
Each of them squares has 3 horizontal lines and one vertical.
Behind the bezel there will be the circuitry that connects every horizontal and vertical line
If say for instance after one of your phone drops it has damaged one of the connectors at the side, you will lose the entire row of touch detection. Which is probably what has happened
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Ensifolk said:
Think Im gonna give no damn about it and of course buy the nexus 5, which I would have done either way..but im surprised how can a touchscreen lose a part of its sensitivity somewhere on the screen ?
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Alex240188 said:
If you look closely at your screen at an angle with the screen off you will be able to see the digitizer matrix that is fused to the screen.
It is a series of squares.
Each of them squares has 3 horizontal lines and one vertical.
Behind the bezel there will be the circuitry that connects every horizontal and vertical line
If say for instance after one of your phone drops it has damaged one of the connectors at the side, you will lose the entire row of touch detection. Which is probably what has happened
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Alex is right i had this happen to my moto defy. I'd say get it done under warrnty no matter if youre keeping or selling. Improve your resale value and protect you from having the entire digitizer die on you