I couldn't find the answer to this problem on this forum, but found it elsewhere.
Therefore I figured I'd repost it here.
The problem I had was the phone got PUCK code locked. I think it rebooted while in my pocket, so my pocket inserted a faulty pin code 3 times (I was on a bicycle...)
My operator gave me the PUCK code on their web site, but there wasn't an obvious place to type it in.
Here is how to solve it:
Press the button to make an emergency call, and then type in:
**05*<PUK Code>*<enter a new pin>*<confirm the new pin>#
For me, it didn't matter that the new pin was the same as the old one. That unlocked the phone and all was well again.
Related
After sending off my second VarioII for the screen alignment issue to be fixed, instead of repairing it T-Mobile sent me a new device. I picked up the device from my local T-Mob shop, and started up the device. It went through it's normal boot up process then stopped with a screen saying that the 'Network is locked, please enter an unlock code'. In the top left hand corned the app name is displayed, it's called SimLock.
I've never had a lock on my SIM card, and it was exactly the same card that I had been using minutes early in a temporary replacement phone.
Anyway, T-Mob couldnt help me. They first gave me a 4 digit code to enter then an 8 digit PUK code, none of which worked. Also, each time I enter a number the time between tries becomes longer. I think there is also a limit (10?) on the number of tries before the SIM is rendered useless?
So, I think I will try the SIM in a replacement at the shop to check that's ok then I will ask for a replacement, cos' as far as I'm concerned it was broken when I received it, and I dont want to wait another 2 weeks for it to come back from repair.
Anyone else had this experience?
PaulB
Hi PeekBee,
The SimLock program is the network lock HTC use. I might also be used to lock the phone to a single SIM card but I'm not sure if SimLock is used for that. It appears however that the phone you have been given as a replacement has the wrong security settings enabled.
Gav.
Thanks Gav,
After spending a great deal of time on the phone to T-Mob tech support they've finally agreed that they can't get around the issue and will ship out a new one. This will be my 4th Vario II!
When i boot up the phone, it shows the please input your pin code thing..but then continues booting anyways? It used to allow me to put my pin code in first? Whats going on, and how do i fix it so it allows me to put in the pin before it boots?!
Same problem here.
Me too.
The quick and dirty fix I found is to remove the PIN request and set a phone lock code instead. The phone will always wait for the lock code on startup. The good thing with this is it locks the phone without regards to what SIM card you use. (You can call you SP and request a SIM card disable, right, but not a phone lock)
You can set a timeout for the lock. Additionally, whenever you connect the phone to a new computer it will lock the phone. Good anti-theft mechanism, but I'm sure it's easy to remove if you really want to.
I think it's a generic problem on this phone. I just push the call button again to get the PIN dialog up once more.
sad to hear this is a common problem as it poses a security threat..unless you take other measures. but inputting 2 passwords is quite annoying..ill just wait i guess... does anyone else have problems also that when on 3G the phone appears switched off if someone were to call and it doesnt connect properly?
I just purchased HTC Cingular 8525 and was told that it was unlocked. Well it is unlocked to the sim card that it arrived to me with, but when I put my sim card (from different carrier) in it, it asked for the pass code. Being an idiot to all of this, I started trying to put the number in that would unlock my old phone.
After a lot of searching, I found that I only have so many tries to unlock and then it is bricked. Okay, my screen says "you have tried 5 times, please wait until timeout". Does that mean that I have bricked it? I paid for someone to give me the code but the screen still says the above. There is a box for entering the code and the curser is flashing and it will allow me to input the number, but when I press enter nothing changes.
Is it bricked or just still locked? What can I do to fix this? Please help an idiot before I pull any more of my hair out on this.
Thanks,
Dona
Not bricked at all. Just locked, you will need the PUK code to unlock it probably.
Contact your carrier (Orange, O2 etc) and ask them for your PUK code
dona123 said:
I just purchased HTC Cingular 8525 and was told that it was unlocked. Well it is unlocked to the sim card that it arrived to me with, but when I put my sim card (from different carrier) in it, it asked for the pass code. Being an idiot to all of this, I started trying to put the number in that would unlock my old phone.
After a lot of searching, I found that I only have so many tries to unlock and then it is bricked. Okay, my screen says "you have tried 5 times, please wait until timeout". Does that mean that I have bricked it? I paid for someone to give me the code but the screen still says the above. There is a box for entering the code and the curser is flashing and it will allow me to input the number, but when I press enter nothing changes.
Is it bricked or just still locked? What can I do to fix this? Please help an idiot before I pull any more of my hair out on this.
Thanks,
Dona
Click to expand...
Click to collapse
You will have to call your carrier. Be carefull because if you enter the wrong code to many times, you'll fry the sim card. So, if you cant get the puk code from the carrier, you'll have to replace the sim.
Just so ya know, the PUK code is relative to the sim card security. It just means what it's been asking for is YOUR pin code that you would at some time have applied to your sim card to secure it from prying eyes. Any phone you put your sim card in should ask for it each time the phone is turned on.
The other code that is a possibility here is if the previous owner of the HTC entered a security code to prevent other sim cards being used in their phone. It may be worth contacting the person you got the phone off and asking them for the PHONE security code they would have set.
I must say that it seems unusual for a second hand phone to be sold with an old sim still in it. The sim card is the previous owners personal account so any info left on it might also be available for you to access. I'd certainly not sell a phone without making sure the old personal data had been removed (including the sim, even if it was no longer activated).
my 8525 needed an eight digit number my code number was four digits So four 0's in front of it did the trick
Mi hermes show NO GSM helme
if update from original ROM and brick in 11%
if update radio brick in 0%
Help me please...
I am looking for a reverse thing to a sim-lock. I have a phone, which I would like to make sure of, that no other card can be used in it as mine- or a card that has the same pin as mine. I thought about a phone-lock for the sim-card. Once the cell is turned on, the cell enters the pin code without being noticed by me. I keep forgetting this damn number anyway. However, I don't want to miss the capability of the card being rpotected by its pin number, either when put in a different phone, or the functionality, that if someone wants to steal my phone, that it enters the preset pin number, therefore bricks the sim-card.
Basically this is what I want:
1. The phone enters a preset pin, without me or anyone else seeing it.
2. If another sim-card is installed, the card shall be bricked because the phone tries to enter the preset pin.
And last but not least: If someone has a sim-card that has no pin that is put into the phone, is it possible to deny the service the sim-card offers?
WaveSecure seems to do pretty much what you want.
Effectively it can lock out the phone and stop other SIM cards being used.
It was free to begin with, but I think it has now been sold to one of the big companies and may be chargeable.
WaveSecure is cool but!
I think that WaveSecure does part of the job, but the most imprtant one, is entering the pin number automatically. This however is not supported by WaveSecure.
Maybe there is another app anyone can think of.
Meanwhile I am rowsing git, maybe I find ssomething in there!
kevke said:
I think that WaveSecure does part of the job, but the most imprtant one, is entering the pin number automatically. This however is not supported by WaveSecure.
Maybe there is another app anyone can think of.
Meanwhile I am rowsing git, maybe I find ssomething in there!
Click to expand...
Click to collapse
doesnt entering the pin number automatically defeat the point of having a pin?? If someone steals your phone, they wont need your PIN to unlock it??
Yes and no!
Assuming that I want the card only to work without hesitation with this particular cell, then I need the cell to enter the pin automatically, and when put into another cell, it the pin dialog ifres up, since the pin request is still in effect. I am not concerned about someone stealing the phone, it is insured against stealing. And assuming someone would use the phone with his own sim, without resetting the phone/ putting a different firmware on it: the phone would try to enter the preset pin, thereby bricking the card.
Anyway, the phone has been tempered with, in a way, that the cell can only call numbers which are for free for me, according to my cell-plan.
So having the pin still in effect is basically a precaution against taking the card out and set it in a different phone.
I've encounter an interesting problem with my Desire HD, which I'm not certain if it is a fault.
Like all mobile phones, you can enable SIM locking for which the phone will prompt for a PIN whenever it's switched on.
However this was never the case with my Desire HD (Vodafone Australia ROM), as every time I tried to change my SIM's PIN, it failed. Despite I had the check box ticked (for lock SIM card), it never ask for a PIN when I power up the unit.
Then I took the SIM out and put it into a normal mobile, it turn out the lock SIM feature was not enabled (despite it's ticked in the Desire HD). After I've enabled SIM lock with the SIM and changed the PIN on the SIM with a different mobile phone, followed by putting the SIM card back into the Desire HD - bingo, it prompt for the PIN for the first time.
Now I tried to change the PIN with the Desire HD - it repeatedly failing with a message saying "Incorrect PIN!", despite it has pass the Old PIN check and prompt for the new PIN and new PIN retype. The number of retries never decrement - always stuck at the count of 3 (despite it says Incorrect PIN).
I once tried to show this problem to the distributor - but the problem stopped showing at the store. Now 2 weeks afterward and I've re-tried the scenario - the problem re-appeared.
I wonder if I'm a one off case, or is this a known defect with the Desire HD or a defect confined with the Vodafone Australia ROM.
Just tested on mine (UK unlocked/unbranded DHD on Vodafone). The SIM had been carried over from my old phone with the existing pin code and worked fine. Just changed it, powered off then on. Pin was asked for and it accepted the new pin. Changed pin back to my old pin, powered off/then on and, again, the pin was asked for and accepted.
Dave
Thanks for trying out.
As this feature is probably the least use feature, it is unlikely there will be any significant response on this topic.
I've reported this to HTC and their response is to perform a "Factory reset" and see if the problem persist - seriously this is not really acceptable as I'm reporting a fault and all they care about is to see if resetting the unit will "fix" the problem.
There are two issues I have with this approach:
1: It is uncertain if the problem will go away afterward
2: I will loose all my settings / apps on the unit after the reset
Why can't they be a bit more constructive with a proper internal diagnosis first?
Ever found a solution? I have the same prob. the sim 'retries' always stay at 3.
The sim may vary, uim seemed fine will old sim from 2007 stuck? My test result.
Sent from my Desire HD using XDA App
same problem as @tleehm above
@tleehm have you managed to find a solution? I have the exact same problem with same scenario much appreciative of your reply
I suppose it can be some lock on the SIM card preventing You from changing/turning off PIN code.
I experienced the same issue, and tried to put my SIM in two other phones other tha htc desire HD and turn off the PIN code on them - all failed.
I have corporate SIM card so I am pretty sure that it is unable to turn off PIN code on them.