I'm after a little advice . My TouchHD was bought through Carphone Warehouse on an Orange contract. It arrived unbranded with no Orange Logo on the back and the regular HTC ROM. To begin with, worked just fine on any SIM card I put in it. Two weeks in and suddenly my o2 sim stopped making or recievibg calls. I got no message about a network lock and the signal strenth meter still shows signal strenth and o2 operator name still appears, it just won't make or take a call. Actually it does randomly make a call then usually ends it in a matter of seconds??
If I place the Orange sim back in everything works as normal so I assume this is some kind of lock that took a while to activate. The question is will this handset unlock simply by me purchasing an unlock code off the 'Net or do I have something odd going on here? I thought a sim lock on the Touch flashed up a warning message of some kind or showed emergency calls only. Mine acts as though everything is fine until I try to take or make a call.
Your advice would be appreciated,
Nobody got any ideas?
Hmm, ok, thanks.
I just purchased HTC Cingular 8525 and was told that it was unlocked. Well it is unlocked to the sim card that it arrived to me with, but when I put my sim card (from different carrier) in it, it asked for the pass code. Being an idiot to all of this, I started trying to put the number in that would unlock my old phone.
After a lot of searching, I found that I only have so many tries to unlock and then it is bricked. Okay, my screen says "you have tried 5 times, please wait until timeout". Does that mean that I have bricked it? I paid for someone to give me the code but the screen still says the above. There is a box for entering the code and the curser is flashing and it will allow me to input the number, but when I press enter nothing changes.
Is it bricked or just still locked? What can I do to fix this? Please help an idiot before I pull any more of my hair out on this.
Thanks,
Dona
Not bricked at all. Just locked, you will need the PUK code to unlock it probably.
Contact your carrier (Orange, O2 etc) and ask them for your PUK code
dona123 said:
I just purchased HTC Cingular 8525 and was told that it was unlocked. Well it is unlocked to the sim card that it arrived to me with, but when I put my sim card (from different carrier) in it, it asked for the pass code. Being an idiot to all of this, I started trying to put the number in that would unlock my old phone.
After a lot of searching, I found that I only have so many tries to unlock and then it is bricked. Okay, my screen says "you have tried 5 times, please wait until timeout". Does that mean that I have bricked it? I paid for someone to give me the code but the screen still says the above. There is a box for entering the code and the curser is flashing and it will allow me to input the number, but when I press enter nothing changes.
Is it bricked or just still locked? What can I do to fix this? Please help an idiot before I pull any more of my hair out on this.
Thanks,
Dona
Click to expand...
Click to collapse
You will have to call your carrier. Be carefull because if you enter the wrong code to many times, you'll fry the sim card. So, if you cant get the puk code from the carrier, you'll have to replace the sim.
Just so ya know, the PUK code is relative to the sim card security. It just means what it's been asking for is YOUR pin code that you would at some time have applied to your sim card to secure it from prying eyes. Any phone you put your sim card in should ask for it each time the phone is turned on.
The other code that is a possibility here is if the previous owner of the HTC entered a security code to prevent other sim cards being used in their phone. It may be worth contacting the person you got the phone off and asking them for the PHONE security code they would have set.
I must say that it seems unusual for a second hand phone to be sold with an old sim still in it. The sim card is the previous owners personal account so any info left on it might also be available for you to access. I'd certainly not sell a phone without making sure the old personal data had been removed (including the sim, even if it was no longer activated).
my 8525 needed an eight digit number my code number was four digits So four 0's in front of it did the trick
Mi hermes show NO GSM helme
if update from original ROM and brick in 11%
if update radio brick in 0%
Help me please...
Hi,
Need a bit of help!
Have attempted to unlock my phone using this guide... http://forum.xda-developers.com/showthread.php?t=395945
But I get to the radio update stage, and the phone wont complete the upgrage.
So I took the phone to a phone shop locally and they had the same problem. They said the best option was to get an unlock code from HTC direct and that should unlock it.
Picked the phone up the other day and was told that HTC couldnt provide a code for my phone.
Phoned T-Mobile who were able to provide an unlocking code, went to turn the phone on with another sim inside and get a message saying that the incorrect code has been entered 6 times and I have to wait for timeout. How long does it take to time out?!
Thanks in advance for any advice!
I’m not sure if anyone will be able to help but I thought I’d ask. I had my phone replaced under warranty for the volume buttons sticking in and not being able to click them any more. Got the new device in and it wouldn’t activate. It registers the SIM card and goes to no service. I called Verizon and tried to get them to help me activate it and spent 2 hours on the phone with them and tried EVERYTHING they could think of. Entering IMEI numbers, SIM numbers, factory reset, and a new sim card.
In the end they told me that when I turn the phone on the IMEI number they entered changes to a different one from what the phone reports and is failing activation. They had me try a new sim card to make sure the sim wasn’t broken and that still didn’t work. Called Motorola spent a while on the phone with them trying the same things and they agreed it was a rare case and that I would need a second replacement phone.
I received the new (third) phone yesterday and it is having the same problem as the second phone. Won’t activate and when its powered on the IMEI number on the Verizon side is reports something different then what any of the other phones are showing. (so now between the 2 phones I have 4 different IMEIs reported (the assigned 2 the phone shows me and the 2 made up ones that the network switches to when I turn on the phone)
Now Motorola is suggesting another replacement and Verizon has stopped helping me and on my last call they transferred me to the Motorola support number. Has anyone seen anything like this?
Is there anything I can say to help try and get this resolved other than waiting for a fourth phone that may or may not work?
Figured I share my repair experience here as OnePlus has set a new low in my book for customer service. Started when I sent my device (unlocked by T-Mobile) for repair last month. I was given the option of repair or replacement but chose repair so I wouldn't have to unlock again. I received it back about a week later but with no documentation as what the repair was (found out through my calles it was a motherboard replacement. I did notice the SN was the same but the IMEI was different. Used it for 3 days and called T-Mobile to have it unlocked but their system now sees my device as a non-T-Mobile phone and they can't unlock it (and they have tried 4 times since Sept 25th). Over the past few weeks I have conferenced on T-Mobile support with OnePlus support in an attempt to get it unlocked and every time I call it's like starting from scratch with OnePlus. Four times now I've been told to wait 24-48 hours so they can hear back from there repair facility, I've made 14 total calls to check status (they have never called me back once). T-Mobile has been absolutely great and were on the phone with OnePlus with me for over an hour. So for know unless a miracle happens I'm stuck with a phone that can't be network unlocked by any carrier. Looks like the repair facility perhaps used a standard motherboard and flashed the T-Mobile firmware on it from what I can determine. If you need service for a T-Mobile device ALWAYS choose a replacement if you have the option)
Rule #1: Never ever choose repair when replace is an option. XDA is rife with people complaining about repair issues with every phone manufacturer. But I think you know that now. Also, I would hardly fault OnePlus in this situation. Its a simple issue of the IMEI not being in the T-Mobile database. Thats not OnePlus' fault. Thats a T-Mobile issue. IT can be added to there database. Verizon does this but for a completely different reason. But ultimately fault is in the eye of the beholder.
Also, to further support my claim think of it this way... T-Mobile (and Verizon) request the bootloader / SIM lock. If you buy the non carrier version from One Plus this would be a mute point. Again, a T-Mobile issue, not OnePlus. If you really want to get technical fault the US Congress for allowing them to lock in the first place. Ok Ok... Way off on a tangent...
Now... Some questions for you...
Have you ran the IMEI against an IMEI check database to see what kind of device it returns as? I would be curious to see. Another way to find out if its a T-Mobile device is to check the IMEI against your last phone. If the first few digits are the same or different will support your claim of the device being different.
Have you tried to tried to toggle the bootloader unlock switch or is it gray'ed out?
Have you tried popping in another carriers SIM just for giggles?
Lastly, have you tried to unlock it yourself by using the built in unlock program in network settings?
If that fails you may want to consider sending it back to OnePlus again for replacement. I can only assume that you do not have insurance? If you do then you may want to check with them about replacement faulting the IMEI as the issue. Might be a hard sell but I'm sure it could be done.
Scott said:
Rule #1: Never ever choose repair when replace is an option. XDA is rife with people complaining about repair issues with every phone manufacturer. But I think you know that now. Also, I would hardly fault OnePlus in this situation. Its a simple issue of the IMEI not being in the T-Mobile database. Thats not OnePlus' fault. Thats a T-Mobile issue. IT can be added to there database. Verizon does this but for a completely different reason. But ultimately fault is in the eye of the beholder.
Also, to further support my claim think of it this way... T-Mobile (and Verizon) request the bootloader / SIM lock. If you buy the non carrier version from One Plus this would be a mute point. Again, a T-Mobile issue, not OnePlus. If you really want to get technical fault the US Congress for allowing them to lock in the first place. Ok Ok... Way off on a tangent...
Now... Some questions for you...
Have you ran the IMEI against an IMEI check database to see what kind of device it returns as? I would be curious to see. Another way to find out if its a T-Mobile device is to check the IMEI against your last phone. If the first few digits are the same or different will support your claim of the device being different.
Have you tried to tried to toggle the bootloader unlock switch or is it gray'ed out?
Have you tried popping in another carriers SIM just for giggles?
Lastly, have you tried to unlock it yourself by using the built in unlock program in network settings?
If that fails you may want to consider sending it back to OnePlus again for replacement. I can only assume that you do not have insurance? If you do then you may want to check with them about replacement faulting the IMEI as the issue. Might be a hard sell but I'm sure it could be done.
Click to expand...
Click to collapse
Same situation here, mine was unlocked did a replacement and it was locked and T-Mobile has no record of it. It took me 17 days to get the replacement and every day I checked the status I get told wait 24-48 hours. Now after I got it I'm told every day to wait 3-5 days for an update. Really one plus?
One plus sucks at anything customer service. Can you not do a warranty through tmobile?
Hi, i have the same problem. I was able to unlock my OP8 the moment I bought it. But after sending my OP8 for repair, it was locked when sent back. I got the error "server 255" when I tried to do a permanent unlock.
I contacted Tmobile and they said I need a valid tmobile account, which I don't:
"One of our mobile device unlock requirements is an active T-Mobile account. Since you don't have one you're going to need the get the unlock via a 3rd party company. Our apologies for this."
I have contacted OP 4 times now. They say they'll escalate my problem to the relevant team.
So how did u ppl solve it? Anyone tried the mtd below:
https://www.reddit.com/r/oneplus/comments/qn8dez
Thanks.
zonexo said:
Hi, i have the same problem. I was able to unlock my OP8 the moment I bought it. But after sending my OP8 for repair, it was locked when sent back. I got the error "server 255" when I tried to do a permanent unlock.
I contacted Tmobile and they said I need a valid tmobile account, which I don't:
"One of our mobile device unlock requirements is an active T-Mobile account. Since you don't have one you're going to need the get the unlock via a 3rd party company. Our apologies for this."
I have contacted OP 4 times now. They say they'll escalate my problem to the relevant team.
So how did u ppl solve it? Anyone tried the mtd below:
https://www.reddit.com/r/oneplus/comments/qn8dez
Thanks.
Click to expand...
Click to collapse
I hate oneplus with a passion I'm 8 months and still going with an issue they keep BS'n me on
Hi, I would like to post an update. After contacting OP support a few times thru chat, they agree to help me talk to Tmobile directly. I told them I can't use the phone, I'm overseas (really, no joke), and I contacted Tmobile but they refused to help.
After waiting for a few days, my IMEI is whitelisted and I was able to unlock the phone. So I guess if you are persistent enough and tell them tt you've exhausted your options, they will help. So I guess they're still nice ppl (kudos to Sophia!)
Hope someone with similar problem can try what I did.
Just wanted to fan the flames that OnePlus is still up to their BS. I sent my phone to repair the back glass after I recovered from unbricking my phone rooting after the Android 13 OTA. When I get it back, after all these warnings signs something was off I realized when I tried to put my unlock_code.bin and it kept failing that they gave me a new motherboard. Luckily I AM a Tmobile customer, but holy heck, what if I was not? Luckily somehow I was able to get in to get the info to request another code to unlock my bootloader even though I'm still carrier locked.
fgjruiz said:
Just wanted to fan the flames that OnePlus is still up to their BS. I sent my phone to repair the back glass after I recovered from unbricking my phone rooting after the Android 13 OTA. When I get it back, after all these warnings signs something was off I realized when I tried to put my unlock_code.bin and it kept failing that they gave me a new motherboard. Luckily I AM a Tmobile customer, but holy heck, what if I was not? Luckily somehow I was able to get in to get the info to request another code to unlock my bootloader even though I'm still carrier locked.
Click to expand...
Click to collapse
I just had my op8 repaired back with a motherboard replacement so that it can't unlock the sim as I am not a T mobile customer. I used online chat several times and complained about sim-unlock. Finally, after I gave them both old and new imei and strong complain, they unlocked my sim card. Not a good experience, but the result turned out to be good.