Related
"If you find yourself with a Samsung Galaxy S device, and you’re branded by Vodafone, you may want to think twice about upgrading any software. Apparently, Vodafone has begun terminating the carrier warranty of the device, if users install “unapproved” software upgrades to their devices. That means, even if you upgrade to the latest version of Android, no matter how small the update, and you didn’t get it specifically from Vodafone, they won’t do anything for you in their stores."
http://androidcommunity.com/vodafon...if-not-on-carrier-approved-firmware-20100823/
I guess that's one reason to not use Kies if you are on Vodafone. Seriously, I think this is a terrible policy, it's trying to do more than just get people to not root and install custom firmware. It's not trying to prevent them from downloading beta software. It's trying to force them into carrier branded bloatware with potentially crippled features and, in the process, delaying updates.
For all those who wonder why Kies does software upgrades through Kies, it's for precisely these reasons, some carriers will do all they can to stand in the way of an upgrade. I know some may stick up for the carrier and say they need to do network testing and yada yada, but seriously, when looking at the networks themselves there are reasons why some networks delay the mess out of updates while others just seem to flow through like water after they are announced.
And personally, to me, I don't know if this in their original terms of sale, but this is something that if it weren't there I'd be looking to get out of my contract if I could get the same phone on a competing network at the same price. This is nearly a deal breaker, when the Galaxy S & Android are pushing features that some carriers wont want or will want to charge extra for. I want the carrier as far away from my software as possible and this is a policy to support.
deleted.....
http://pocketnow.com/android/vodafone-blocks-samsungs-update-efforts-on-galaxy-s
FTA: Update: According to Vodafone UK, the update will not void your warranty. Glad the issue has been clarified and the confusion is due to the fact that the JM1 update in question originated from Samsung rather than from Vodafone.
Thanks for the update, but...
Rawat said:
http://pocketnow.com/android/vodafone-blocks-samsungs-update-efforts-on-galaxy-s
FTA: Update: According to Vodafone UK, the update will not void your warranty. Glad the issue has been clarified and the confusion is due to the fact that the JM1 update in question originated from Samsung rather than from Vodafone.
Click to expand...
Click to collapse
Reading that story, it seems there is still an open and unresolved issue going forward.
"the update will not void your warranty" is definitely not the same as saying all official Samsung updates will not void your warranty. It definitely, from this quote and the source article, sounds like they will do this somewhat on a case-by-case basis. Meaning, should they decide at any point in time due to network traffic caused by included software to not support an update and/or lots of extra warranty claims (let's say it's just bad software and runs the processor too hard and too much and the phone just melts ) they may say "We never supported update X - build Y".
For now it sounds like this will be a rare, if ever occuring, but the potential is there. I guess it's a dead issue...for now...
Hi,
I'm thinking about getting a Galaxy Note. Unfortunately I'm in the U.S. So I'll have to get it from overseas. Even if I get it from a US seller, the phone is probably imported anyway. I'm planning to get it from Handtec. They have the EU version I believe.
Now if Samsung relases any OTA, does anyone know if I'll be able to get it here in the U.S.
Thanks.
As I understand, the Note doesn't need OTA's per se, as they're also downloadable directly into the phone through your WiFi using a piece of software called Kies, that is instaleld both in your phone and in your desktop.
I don't own one yet tough, so I'm just passing along forum information.
Funny you are asking that on XDA. Who cares? You can always come here and get it. Be much more concerned about the lack of warranty. The only thing holding me back from getting the Note
Sent from my Xoom using Tapatalk
Phylar said:
Funny you are asking that on XDA. Who cares? You can always come here and get it. Be much more concerned about the lack of warranty. The only thing holding me back from getting the Note
Sent from my Xoom using Tapatalk
Click to expand...
Click to collapse
Correct me if I'm wrong but the Note comes with an international warranty... Well my Note did. I'm in the UK and bought it as an import from Germany. Confirmed the international warranty with the supplier too and it's definitely in force. Got a warranty book in the box to prove it.
Ngambek2003 said:
Hi,
I'm thinking about getting a Galaxy Note. Unfortunately I'm in the U.S. So I'll have to get it from overseas. Even if I get it from a US seller, the phone is probably imported anyway. I'm planning to get it from Handtec. They have the EU version I believe.
Now if Samsung relases any OTA, does anyone know if I'll be able to get it here in the U.S.
Thanks.
Click to expand...
Click to collapse
the availability of OTA is dependent upon the region the phone originated from, not which country youre currently in.
ie. if you have the european note, it will only update when a european update is available, not when the US update is available. doesnt matter if youre in US or australia like me, cant update until they release a european update.
denialnw10 said:
Correct me if I'm wrong but the Note comes with an international warranty... Well my Note did. I'm in the UK and bought it as an import from Germany. Confirmed the international warranty with the supplier too and it's definitely in force. Got a warranty book in the box to prove it.
Click to expand...
Click to collapse
It doesn't matter where the warranty comes from, but if any Note user decides to:
a) root their device
b) install any custom rom/kernel
the warranty will be gone in most cases. The warranty will cover hardware or software malfunction but if you install not-stock stuff on your phone, then you can't complain if your service provider or repairshop won't do it for free.
Souai said:
the availability of OTA is dependent upon the region the phone originated from, not which country youre currently in.
ie. if you have the european note, it will only update when a european update is available, not when the US update is available. doesnt matter if youre in US or australia like me, cant update until they release a european update.
Click to expand...
Click to collapse
Yes, but I believe his question was more about if an american carrier would broadcast a european OTA over their networks. They don't, but Kies take care of that.
Viamonte said:
Yes, but I believe his question was more about if an american carrier would broadcast a european OTA over their networks. They don't, but Kies take care of that.
Click to expand...
Click to collapse
I wasn't expecting the update to be broadcast from the carrier actually. I'm expecting Samsung to broadcast it directly. It sounds like I should be able to get the update, either through OTA or through Kies. It'd be nice to be able to update without requiring a desktop though.
Viamonte said:
Yes, but I believe his question was more about if an american carrier would broadcast a european OTA over their networks. They don't, but Kies take care of that.
Click to expand...
Click to collapse
carriers only broadcast updates to carrier locked phones iirc.
if you purchase an unlocked phone, it doesnt matter what carrier youre on. when you go to check for updates, it should be connecting to samsung's servers, not your carrier's.
Hi All, I know this question has been asked a thousand times on all forums but I fail to get any reply out of it.
I need to buy this superb phone but I cannot find anything other than used ones on eBay or some new ones for which I dont know if there ia warranty or if that is one of those new stock with corrected features (not sure what the bug was).
Can anyone please link me to a amazon or dell site which they will ship to Belgium? I am surely confused and want this device right now
http://www.dell.com/uk/business/p/m...&baynote_irrank=1&~ck=dellSearch&isredir=true
Bongo2k said:
http://www.dell.com/uk/business/p/m...&baynote_irrank=1&~ck=dellSearch&isredir=true
Click to expand...
Click to collapse
Thanks for the reply Bongo.
I called up Dell customer service for laptops who transferred the call to a representative for phones.
He frankly told me not to buy this because of various problems it is facing and currently a shortage of recognised Dell service providers who will oblige to take care of problems if any in the future.
Sad very sad
You have the choice of the best WP7 handsets in Europe, the DVP would not be my first choice at this point, though I understand the attraction. With CES just weeks away there could be even better handsets in the pipeline, so even more reason to pass on the Dell.
chaihg said:
Thanks for the reply Bongo.
I called up Dell customer service for laptops who transferred the call to a representative for phones.
He frankly told me not to buy this because of various problems it is facing and currently a shortage of recognised Dell service providers who will oblige to take care of problems if any in the future.
Sad very sad
Click to expand...
Click to collapse
I honestly wouldn't bother either. It seems Dell contracted out the firmware/OS modifications to some east Asian company. Dell have said the compass will never be fixed and they will never add wifi tethering.
I can't see any other company attempting a WP7 portrait slider.
This Bootloader Unlock announcement just for USA users has annoyed me to the maximum now.
Why are the USA users getting a premium service compared to EU/UK users when we are paying £360/€450 for the phone?
All problems:
> No Stock ROM/Theme
> USA have up to date ROM (B02 Released for Europe)
> Buggy OS on EU version (B02 Released for Europe)
> Passport 2.0 for US (Confirmed 3 year warranty)
> Screen Protector for US
> Regular Software Updates for US (B02 Released for Europe)
> Great support forums for USA
> BOOTLOADER UNLOCK only for USA
There are a few more to add to the list im sure, but i cannot remember them at time of posting.
Anyone have suggestions to what us EU/UK users can do to get the same level of service/support as the USA
I am hearing minimal from ZTE about anything and have to result to the USA forums but they are not much help there.
Post suggestions below
After a lot of effort and messaging to EKEYUK we have had some success!
Update 16/08/16
A2017G B02 Update Released!
http://www.ztedevice.com/support/detail?Id={E68B5101-20E9-4955-A8D6-FFF274776F46}
Discussion topic:
http://forum.xda-developers.com/axon-7/how-to/a2017g-b02-update-released-europe-t3440619
Update 11/08/16 - Warranty email from EKEYUK
Thanks for your purhcase and thanks for taking your precious time to read about this email.
We are a reliable seller and as we are the first officail oline store EKEYUK STORE to sell ZTE AXON 7 -gold color phone on Amazon, we do all care about the Warranty Period as much as you guys do.\(^o^)/
And we have double confirmed with our ZTE supplier for this , and here is what they promised every customer who purchased the ZTE AXON 7 from EKEYKUK STORE ,
---Please be noted -----
ZTE provides VIP service for Axon7 customers in UK/Germany/Spain/France/Italy/Russia. you can benefit from the Axon VIP service as follow:
1.ZTE provide an additional one-year warranty for your product after the expiration of the standard warranty； Europe countries increased from 2 years to 3 years, Russia from 1 year to two years.
2.ZTE provide one free screen replacement for the accidental screen damage within 6 months from the date of the first purchase；
3.ZTE provide one free liquid damage repair within the manufacturer warranty period；
If necessary,please send mail to: [e-mail address removed] to know the details.
4. Web services and after-sales
The country official website hotline
Spain http://zte.es/
Germany www.ztemobile.de 03722/69665491
France www.ztefrance.com
United Kingdom www.zteuk.co.uk +44 2034508722
Russia www.zte.ru
The hotline service time: local time From Monday to Friday 9 AM to 5:00 PM
The ZTE local website has support module, customers can be found in the above the corresponding service support, including local after-sales maintenance station, if you have any questions, you can directly send an email to [e-mail address removed].
And we also updated the Warranty period message on our product page, as you could glacen through : https://www.amazon.co.uk/dp/B01HGBVGPS
Product Description
As ZTE's latest flagship model-AXON 7, it feels good in the hand thanks to a slightly curved back. For 359GBP you get a premium metal design, a top-of-the-line processor, a Quad HD display. There is no other phone on the market that brings together this array of features at this price.
Cutomers who bought Axon 7 from our store also enjoy following VIP treatments:
1. Local after-sales service
2. Additional one year warranty, the smartphone get 3 years warranty
3. A free repair service for screen within 6 month for one time
4. A free repair service for problem which caused by water for one time
Click to expand...
Click to collapse
Don't expect anything at the moment from ZTE in Europe.
Don't get me wrong, i like the device (preordered, will see how it goes) and i'm happy to see ZTE working with the customers in North America (to a certain extent) but ZTE just isn't implemented in Europe. They sell a dozen of differents devices and that's it.
To change things, i would say contact ZTE via official forms but they aren't responding...
djona12 said:
Don't expect anything at the moment from ZTE in Europe.
Don't get me wrong, i like the device (preordered, will see how it goes) and i'm happy to see ZTE working with the customers in North America (to a certain extent) but ZTE just isn't implemented in Europe. They sell a dozen of differents devices and that's it.
To change things, i would say contact ZTE via official forms but they aren't responding...
Click to expand...
Click to collapse
Dont get me wrong either, i love the device but the support is just terrible.
The bootloader unlock isnt a big deal to me now, im sure someone later on will release an easy way to unlock and install custom roms.
The main issue is that ZTE are giving USA users such a premium service and a better OS which is way less buggy.
They promise Nougat when it comes out but will us in EU ever see that, we havent even got one OS update yet.
Don't buy it - this is the only way to say "change something".
I really like the Axon 7, it's almost perfect, just few more mAh but I will not pay more than the US (450€ = +500$ / OnePlus is 399€ and US 399$) and get less (no case, no screen protector, no updates, no support, no passport...)
Maybe I will order one by Amazon, open it and send it back. Really start hate ZTE.
Klanac89 said:
Don't buy it - this is the only way to say "change something".
I really like the Axon 7, it's almost perfect, just few more mAh but I will not pay more than the US (450€ = +500$ / OnePlus is 399€ and US 399$) and get less (no case, no screen protector, no updates, no support, no passport...)
Maybe I will order one by Amazon, open it and send it back. Really start hate ZTE.
Click to expand...
Click to collapse
To be fair, there is a case, and we are getting passport 2.0 now after the weeks of complaints to ZTE.
Forbid ext4 devices, the ext4 is not recommended by the Grand RedHat Linux.
This is why buggy os on mobiles,
The ext4 is not recommendable in pc, and worst more for sdc emmc disks
Sent from my XT687 using xda premium
I knew we shouldn't have stalled on that reactor deal...
3mel said:
I knew we shouldn't have stalled on that reactor deal...
Click to expand...
Click to collapse
lmao
Klanac89 said:
Don't buy it - this is the only way to say "change something".
I really like the Axon 7, it's almost perfect, just few more mAh but I will not pay more than the US (450€ = +500$ / OnePlus is 399€ and US 399$) and get less (no case, no screen protector, no updates, no support, no passport...)
Maybe I will order one by Amazon, open it and send it back. Really start hate ZTE.
Click to expand...
Click to collapse
To be fair, you don't pay more for the Axon 7 than the US (well, 13$ more but that's negligeable). You have take taxes into account, inluded in Europe, excluded in the US.
Not buying isn't gonna change things since they obviously don't really care for the European market at the moment. But i have to admit it's just too much hastle to go and rant about Europe to ZTE on every communication channel they have...
rikin93 said:
To be fair, there is a case, and we are getting passport 2.0 now after the weeks of complaints to ZTE.
Click to expand...
Click to collapse
Actually i just saw that the give one more year plus, so its 3 years in total.. that makes me feel a bit better because i am also a bit upset for not have the same privileges as the US version
Thats from amazon.co.uk
"Customers who bought Axon 7 from our store also enjoy following VIP treatments:
1. Local after-sales service
2. Additional one year warranty, the smartphone get 3 years warranty
3. A free repair service for screen within 6 month for one time
4. A free repair service for problem which caused by water for one time "
rikin93 said:
To be fair, there is a case, and we are getting passport 2.0 now after the weeks of complaints to ZTE.
Click to expand...
Click to collapse
ZTE Germany (Facebook) sad "no case and no screen protector" they even don't know, what passport means.
djona12 said:
To be fair, you don't pay more for the Axon 7 than the US (well, 13$ more but that's negligeable). You have take taxes into account, inluded in Europe, excluded in the US.
Not buying isn't gonna change things since they obviously don't really care for the European market at the moment. But i have to admit it's just too much hastle to go and rant about Europe to ZTE on every communication channel they have...
Click to expand...
Click to collapse
Not buying is the only way. It's all about the €$¥! Check the last thing with bootloader. Canncel pre-orders and few days later "ok, bootloader unlock next week". Samsung remove sd card slot and after so much hate it's back. They only care about money, like any other company.
U pay 399$, what is about 350€. Look how simple this is: 3,5€ are 1%, 10% are 35€, 20% are 70€... so you need to pay about 30% taxes to get the EU price. We even don't got a forum. The ZTE Axon 7 is not on the homepage of ZTE
http://www.ztemobile.de/
Klanac89 said:
ZTE Germany (Facebook) sad "no case and no screen protector" they even don't know, what passport means.
Not buying is the only way. It's all about the €$¥! Check the last thing with bootloader. Canncel pre-orders and few days later "ok, bootloader unlock next week". Samsung remove sd card slot and after so much hate it's back. They only care about money, like any other company.
U pay 399$, what is about 350€. Look how simple this is: 3,5€ are 1%, 10% are 35€, 20% are 70€... so you need to pay about 30% taxes to get the EU price. We even don't got a forum. The ZTE Axon 7 is not on the homepage of ZTE
http://www.ztemobile.de/
Click to expand...
Click to collapse
ZTE Europe reps are just idiots... Just look at the release date announced at ZTE UK twitter (announced end 2016 while it was 27 july). I wouldn't take their word for it.
I agree, it sure is all about the money. But since they didn't invest any king of "big" money for the european market, they won't ccare about relatively bad sales, that's the irony of it...
On the other end, for the prices, you are not entirely wrong but it's more like 25.7% taxes to get to the same price point. Since average VAT is 21.5%, we aren't too far from those 25.7% (give or take 15€ more for the European price).
I really don't care about the price, when the service is good but this is just unfair. They pi** on EU and take more for less service. This is what makes pain to order Axon 7.
After flop release maybe no updates and with looked bootloader you just get f...d by ZTE. The last flagship they sell for 211€ after few months.
klanac8901 said:
I really don't care about the price, when the service is good but this is just unfair. They pi** on EU and take more for less service. This is what makes pain to order Axon 7.
After flop release maybe no updates and with looked bootloader you just get f...d by ZTE. The last flagship they sell for 211€ after few months.
Click to expand...
Click to collapse
Everything you say is true. How can they release the phone for US and UK markets at the same time, yet give US users a more premium quality operating system than EU!!! like wtf haha Shouldnt it be the same rolled out for all and wouldnt it make it easier for them too
Does the US version not work in the UK ?
US users get shafted plenty. Most of our devices are riddled with carrier bloat that cripples resources. We also almost never get headphones that are included in other models.
Often we have to resort to International models which don't always have all the required bands.
Using the Axon 7 reminds me of a Samsung phone from three or four years ago. I don't mean the UI—MiFavor 4.0 doesn't look bad. It's just overloaded with buggy features that probably don't need to exist. It feels cluttered. At the same time, features that I do want like lock screen notifications and Do Not Disturb mode are made less accessible.
http://www.androidpolice.com/2016/08/10/zte-axon-7-review/
So, this is the reason why we need open bootloader. The Axon 7 is a beast but no updates, bugs and bloatware.
rikin93 said:
This Bootloader Unlock announcement just for USA users has annoyed me to the maximum now.
Why are the USA users getting a premium service compared to EU/UK users when we are paying £360/€450 for the phone?
All problems:
> No Stock ROM/Theme
> USA have up to date ROM
> Buggy OS on EU version
> Passport 2.0 for US (Rumours this is available for EU now)
> Screen Protector for US
> Regular Software Updates for US
> Great support forums for USA
> BOOTLOADER UNLOCK only for USA
There are a few more to add to the list im sure, but i cannot remember them at time of posting.
Anyone have suggestions to what us EU/UK users can do to get the same level of service/support as the USA
I am hearing minimal from ZTE about anything and have to result to the USA forums but they are not much help there.
Post suggestions below
Click to expand...
Click to collapse
Try sucking eggs, none of these phones, ZTE, Asus, oneplus even get released in Aussie, I have to buy U.S. version through post forwarding service an God knows what will happen if I need warranty claim. Call them global devices but it's a limited world view blinkered by market size, share and $ values... Ahh but I'm still smiling
Sent from my A0001 using Tapatalk
Klanac89 said:
The ZTE Axon 7 is not on the homepage of ZTE
http://www.ztemobile.de/
Click to expand...
Click to collapse
Actually it is on their homepage: www.ztemobile.de/product/axon-7 , but yeah, cripppled features, no forums, no responses and delayed release.. it is a desaster
I've just received an official public email from EKEYUK stating that axon 7 users in Europe will receive 3year warranty this includes UK.
Sent from my ONE A2003 using XDA-Developers mobile app
As many of you, I jumped on the Newegg.ca Pre-order which gave me the Axon 7, 64GB Quartz Gray with "North American Warranty" as well as the famous "Passport 2.0"
Here's the deal...
They don't ship to Canada. Basically making that process worthless. I got a dead pixel after a month and a half. Discoloured on the right side of the screen. So Naturally I thought, no problem, let's get an RMA. This is what happened:
Started a Chat with ZTE USA > Not a problem he says. Does some troubleshooting. Says to call a number to get the RMA completed.
I call the number, ZTE USA > Not a problem he says. Processes everything. Asks for my address; "Oh sorry, we don't ship to Canada. Please contact the Canadian ZTE."
I call the Canadian Number and redirects me to ZTE USA again > I explain my situation, he understands. Tells me he still can't ship it to a Canadian Address. I escalate to a Manager.
Manager speaks for 2 minutes then disconnects the call.
Call once more. Average hold time is about 10 to 15 minutes btw. Get transferred back to the Manager.
Says he doesn't know why it says "North American Warranty" as it's only for the US. BUT THE ****ING CANADIAN WEBSITE SAYS PASSPORT SUPPORT TOO!!!
He gives me a link to some ZTE Authorized Center for Canada. They charge me $650 CAD and are shipping out a replacement. I'll get it soon. Then once I return my device, I'll be refunded the $650.
This is by far the ****tiest support I've gotten on a device that boasts having an amazing warranty. I might sell it once I have the replacement. **** this noise, I've never had an issue with OnePlus. Should've stuck with them. OPO was excellent. The OnePlus Two was good and the Three would be too.
****.
???????
Sent from my ZTE A2017U using XDA-Developers mobile app
Ok bye,
There are way to many whiners on the A7 board, everything from phone sucks because.... to I want CM now but don't want to contribute to its development. There was not nearly this level of whiners and reactionaries over on the GS3 board.... Ok done venting....
Hey you choose to make it hard for yourself, sorry you live in Canada and want to use US retailers, you should have bought the phone through a Canadian distributor if you didn't want a headache. You first clue should have been when new egg said no to shipping.
AllAboutAndroids said:
This is by far the ****tiest support I've gotten on a device that boasts having an amazing warranty. I might sell it once I have the replacement. **** this noise, I've never had an issue with OnePlus. Should've stuck with them. OPO was excellent. The OnePlus Two was good and the Three would be too.
****.
Click to expand...
Click to collapse
Can you please share your experience with other manufactures? How did OnePlus take care of your issue? Seems to me you got what you wanted from ZTE, you're getting your phone replace. What's the problem?
Looks like they went out of their way to honor a Canadian warranty when the phone was purchased at a US retailer.
Sent from my iPhone using Tapatalk
choadtron11 said:
Hey you choose to make it hard for yourself, sorry you live in Canada and want to use US retailers, you should have bought the phone through a Canadian distributor if you didn't want a headache. You first clue should have been when new egg said no to shipping.
Click to expand...
Click to collapse
B.S. newegg.ca is a Canadian distributor, charging local currency and tax and even have a local warehouse. It's not B&H or Jet.com.
choadtron11 said:
Hey you choose to make it hard for yourself, sorry you live in Canada and want to use US retailers, you should have bought the phone through a Canadian distributor if you didn't want a headache. You first clue should have been when new egg said no to shipping.
Click to expand...
Click to collapse
Yea, that's BS. Newegg.ca is a Canadian distributor. Lets use a little brain power before replying to posts.
shook187 said:
Looks like they went out of their way to honor a Canadian warranty when the phone was purchased at a US retailer.
Click to expand...
Click to collapse
Newegg.ca is not a US retailer...
Bye, we don't care. At this price point deal with the service or go buy a Pixel or Iphone. They have problems too but you may get them resolved sooner.
I live in Oz (Australia), this phone isn't even available here... Had to get it from o'seas.
Will be interesting if I ever have a problem, which thankfully I haven't...
Comments are unfairly passing blame on the OP. Let's put ourselves in his shoes: if your Axon had a warranty issue and the support number doesn't help you until you're escalated/transferred three times, with agents contradicting advertised warranty guarantees, you'd be upset.
Newegg.ca charges in Canadian dollars, charges Canadian tax, and advertised the Passport 2.0 program on the product page with all the details. There's absolutely no reason why we shouldn't get the same warranty service when the same Passport 2.0 program is advertised on the Canadian retailer.
To those saying "we don't care", we don't care that you don't care. It's important for Canadians to know this is what they'll be facing if they try to use ZTE's warranty, it was very useful that the OP posted this.
Even though it's terrible to charge as insurance for the advanced replacment, and it's deplorably poor service compared to what they're advertising, at least it's some warranty. That's more than Samsung Canada can say. My brand new Galaxy Nexus barely used for a few days got dead/stuck pixels and after 3 months of back and forth with Samsung Canada their "managers" told me that essentially they have no policy on dead pixels for phone screens, only TVs, so I can go **** myself they won't exchange it. This is after they had me send in the phone twice, and both times it was returned with the firmware downgraded to the oldest version possible.
choadtron11 said:
Ok bye,
There are way to many whiners on the A7 board, everything from phone sucks because.... to I want CM now but don't want to contribute to its development. There was not nearly this level of whiners and reactionaries over on the GS3 board.... Ok done venting....
Hey you choose to make it hard for yourself, sorry you live in Canada and want to use US retailers, you should have bought the phone through a Canadian distributor if you didn't want a headache. You first clue should have been when new egg said no to shipping.
Click to expand...
Click to collapse
Are you serious right now fam? I have the full right to express my frustration as I purchased this from Newegg.ca (That's the Canadian Website if you can't tell). On the item page it states it's a North American Warranty. It states I have a Passport 2.0 Support. On the Official ZTE Page in Canada, it states I have those support options such as "Advanced RMA" yet they can't ship to Canada? They want me to drive to the border to pick out the replacement? Even though they are confirming in several places that the support is readily available.
Don't be sorry about me living in Canada. Be sorry about ZTE blatantly LYING to us stating they offer something they don't.
Just out of curiosity, what is passport 2.0? Is Newegg selling from US to Canada and that is where the confusion is? Maybe you can just return the phone and move on. If I couldn't get the support promised, I probably would too. It's tough because these midranges now have killer specs but crap customer service.
I just returned the Honor 8 because of loose and card holder. CS kept telling me I needed to hard reset the phone despite having done that and trying different cards. I just couldn't live with 32gb of storage and no SD card. It sucks because I like the size of the Honor 8.
To those speaking ignorantly, please note that Newegg, in Canada, is Axon 7's official retailer, and ZTE says so themselves. OP got all this trouble because of misleading advertising, not by his supposed carelessness.
Bull*** buddy.
ZTE has full passport warranty in Canada. I just got a phone of newegg.ca the bootloader on it went wonky on a OTA update.
I went to ZTE support, opened a chat and 10mis later I had all the info to get a free new phone shipped to me from Canada.
ZTE's warranty is done by dfComputers in toronto and they are quite helpful.
http://zte.dfcomputer.ca/create_service.php?warranty=in
They currently don't have stock of the phones but they will replace a broken phone for free with a new one or you can send your phone it to be repaired instead.
I didn't need to struggle for hours to get the info about the warranty, it was given to me right away.
compare ZTE's support to Oneplus for example and ZTE is 10x better.
I've had pretty good support from ZTE sofar, othe than a stock issue they've been very helpful.
AllAboutAndroids said:
Are you serious right now fam? I have the full right to express my frustration as I purchased this from Newegg.ca (That's the Canadian Website if you can't tell). On the item page it states it's a North American Warranty. It states I have a Passport 2.0 Support. On the Official ZTE Page in Canada, it states I have those support options such as "Advanced RMA" yet they can't ship to Canada? They want me to drive to the border to pick out the replacement? Even though they are confirming in several places that the support is readily available.
Don't be sorry about me living in Canada. Be sorry about ZTE blatantly LYING to us stating they offer something they don't.
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I would blame newegg.ca before I blamed ZTE