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I have a Vibrant that was not purchased from T-mobile . It was brand new in the box. The phone is now having issues , (not from rooting etc...). Anyone have any luck getting a warranty exchange or do they look up your purchase records. T-mobile knows that I use the Vibrant.
Thanks
Call t mobile and they will have it on file as long as it's your name as the owner.when calling, choose the technical option and they will first ask if you trouble shooted then they'll send you another one.
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crazy25000 said:
Call t mobile and they will have it on file as long as it's your name as the owner.when calling, choose the technical option and they will first ask if you trouble shooted then they'll send you another one.
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I bought it from a third party not T-mobile , there will be no record.
ransome7 said:
I bought it from a third party not T-mobile , there will be no record.
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I see no reason why you simply cannot call T-Mobile and ask. The phone's factory warranty should be honored providing you can show proof of purchase, and that whomever you bought it from purchased it legitimately. Even though the factory warranty is covered by Samsung, T-Mobile is the go-to for warranty issues within the first year. They will have records of the initial purchase.
I bought my old cliq off of craigslist and tmobile replaced it twice. Try calling them, it cant hurt.
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Hey if that doesnt work call samsung. I did and they replaced and fix my phone twice with no problem. About a week turn around.
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ransome7 said:
I bought it from a third party not T-mobile , there will be no record.
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I bought my from Ebay and exchanged my no question asked. Just give a try first.
Once you start using the phone, it will register the imie number to your number. Just call them and don't mention anything about you buying from third party.
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mr2t32 said:
Once you start using the phone, it will register the imie number to your number. Just call them and don't mention anything about you buying from third party.
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I agree. You should definitely call and say it's your phone.
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I bought mine off cl and when I called I asked for tech support my replacement will be here fri it has been back ordered for 2 weeks
I bought mine from Amazon it was subsidized by Tmo and I have gotten a warranty replacement.
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If you had warranty from the beginning then they will replace it but if you didn't have warranty from the very beginning when you bought your phone they will not replace it
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Ok Great . Thanks for all the reply's. Calling them now...
will update post
jphilpot said:
If you had warranty from the beginning then they will replace it but if you didn't have warranty from the very beginning when you bought your phone they will not replace it
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I never had a warranty the phone comes with a one year warranty I thought
nomadrider123 said:
I never had a warranty the phone comes with a one year warranty I thought
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The phone has a 30 day in-store exchange policy (Radioshack)
And a 1 year Samsung Warrant
Just tried T-mobile , no Joy.. The rep couldn't find a phone on the account so no warranty replacement. Guess I will try Samsung tomorrow
I too have done it when I had tmobile acouple of months back. Once you have used the phone on your account it registers on the network so you will not have amy problems doing it.
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Have you used the phone at all on your account?
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mikel719 said:
Have you used the phone at all on your account?
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yes for a week
They should have record of it being used on the account then. Call tech support and have them go through the trouble shooting steps and if it fails to fix tour problem they should then issue you a warranty replacement.
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If my G2 doesn't work, can I still return it for a new phone in the 14 day trial period?
U have a warranty regardless
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Yes... as far as I know if you are within the 14 day you can return it for whatever reason you want.
Actually,i had problems with hinge & they gave me a hard time saying if I wanted it replaced I needed to call with in 3 days from recieving phone. I finally spoke with a mngr,he confirmed what the rep said but decided 2 exchnge 4 me saying just this once. I think it depends who u talk 2 over the phone.
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They messed with you, as long as you are within the 14 days(30 in cali), you can return it for any reason....
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what about returning after 14(30) days period - i have "no sevice error after unlocking"?
i'm tired to wait for radio s-off...
deathofdemigod said:
what about returning after 14(30) days period - i have "no sevice error after unlocking"?
i'm tired to wait for radio s-off...
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If they provided the code yes it can be returned. I did it.
Yeah just called them and tell them tha problem that ur having with it and they will exchange it ...that's wut I did after like 2 month and now I'm wating for my new phone' .had problems with network signal and phone is not getting update as well so sending it back...hope it helps
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What if you're off contract (ie bought off ebay, are you able to return or send in for any kind of repairs?)
Thanks.
if u bught it from ebay I don't think tmobile will help u because u gotta be in a contract with them in order for them to help u and give u a new phone..hope it helps
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and got back Samsung Galaxy S...
how badly did o2 screw me over.
i m now paying monthly for a phone that I didnt want to buy in the first place.
what are my options?
Why did you send it back explain a bit to us please?
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My phone kept rebooting.
Wot steps did u try, to resolve the reboot problem, such as flashing new roms or using seus/pc companion to repair if u was on stock. if u tried all these and it didnt work then mayb it is a hardware fault and u was right to send it off, but if u didnt u should tried some of the steps but oh well lol. mines jus been sent off cos of faulty usb port
PartyVirginX10 said:
and got back Samsung Galaxy S...
how badly did o2 screw me over.
i m now paying monthly for a phone that I didnt want to buy in the first place.
what are my options?
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You got lucky.
They told me to go F^&K myself. << literally
sofir786 said:
Wot steps did u try, to resolve the reboot problem, such as flashing new roms or using seus/pc companion to repair if u was on stock. if u tried all these and it didnt work then mayb it is a hardware fault and u was right to send it off, but if u didnt u should tried some of the steps but oh well lol. mines jus been sent off cos of faulty usb port
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I did everything I could and obviously since even they were not able to find a solution, replacement was needed.
just bid sad that I lost x10
You really did a big loss there the x10 is an epic phone!
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They have no right to do so! they should be replaced with the same or get a refund. Call Support
P.S: maybe it's temporary replacement?
prewed said:
They have no right to do so! they should be replaced with the same or get a refund. Call Support
P.S: maybe it's temporary replacement?
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I will go to o2 on Tuesday and ask about it, i seriously dont see how it could be right, since I AM paying for different phone.
I remember how the dude in the store wanted to sell me galaxy s but I specificity got x10.
Hi, in o2's small print it does say they will replace with refurbished or similar spec handset if original is not available.
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andrewbowes said:
Hi, in o2's small print it does say they will replace with refurbished or similar spec handset if original is not available.
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all the laws are stacked against consumers. :S
Sent my bricked xoom in to Motorola a few weeks ago, they called today claiming it was not repairable, they are sending it back tomorrow. They didn't mention anything about it being rooted, just stated they will not cover it. I guess I asked for it.....
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evank001 said:
Sent my bricked xoom in to Motorola a few weeks ago, they called today claiming it was not repairable, they are sending it back tomorrow. They didn't mention anything about it being rooted, just stated they will not cover it. I guess I asked for it.....
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It's a sad day for you
This is why I got my 1 year warranty from Bestbuy. They cover it regardless of what I flash.
I wonder if there is any way to pull that off with the best buy warranty, any idea how long it is till you can no longer buy a warranty
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Wow..that must be sad..and that's the reasn why I didn't root my xoom yet even I am eagerly want to root it and upgrade it with android 3.1..cause u know..things might get unlucky...
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evank001 said:
I wonder if there is any way to pull that off with the best buy warranty, any idea how long it is till you can no longer buy a warranty
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You can purchase the Best Buy PSP (their black tie service plan) up until the day you can return your Xoom for a refund (30 days / 45 if you are a silver rewards member). With the Best Buy PSP you can literally trash your Xoom and they'll give you another one (stupid policy IMO). This includes rooting/hacking/flashing/doing whatever the hell you want to it.
dynexell said:
Wow..that must be sad..and that's the reasn why I didn't root my xoom yet even I am eagerly want to root it and upgrade it with android 3.1..cause u know..things might get unlucky...
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You're making a smart decision. Unless you are 110% comfortable with development tools I would always advice against rooting and flashing custom software on your Xoom. In almost every single instance where I've seen someone come post about their bricked Xoom it was obvious that they didn't have the first CLUE what they were doing.
It was bricked by clockwork SD partition for some reason now they say they can't fix it
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To OP, sorry to hear that. I had the same issue as you and the whole process from the day I called to the day I received the new Xoom was 7 days. I was kinda suprised, was thinking that I might have to pay for the repair. Maybe too many bricked Xoom sent in for repair with the same issue.
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How bout that, homeowners covers it with a 50$ deductible, I guess ill be more careful next time
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Does it turn on at all? I mean i am assuming it to be stuck in boot loop or something.
Might you try flashing with RSDlite?
evank001 said:
It was bricked by clockwork SD partition for some reason now they say they can't fix it
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Can't or won't?
I wonder if it would be worth your while calling Motorola and explaining exactly what has happened, mention that you'd be willing to pay for a repair subject to cost? It would be a real shame if they can't help you out.
Motorola had my xoom for 3 weeks. Just got a call.from the customer advocacy office telling me it is not repairable and it is not covered under warranty, I offered to pay and they said no,
it is stuck at MOTO dual core, volume buttons are unresponsive
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evank001 said:
Motorola had my xoom for 3 weeks. Just got a call.from the customer advocacy office telling me it is not repairable and it is not covered under warranty, I offered to pay and they said no,
it is stuck at MOTO dual core, volume buttons are unresponsive
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At this point if you got it covered under homeowners whats the point.
PS: I'd like to know how you got it covered for only a $50 deductable. Is there an addon to your insurance that covers electronics?
Yes there is a home computer and electronics add on for 15 bucks a year. Pretty much equivalent to best buys black tie warranty only better!! I didn't even know I had it till today. I pretty much wanted to post this as a warning, Motorola seems to have had enough but who knows. I figured they would replace it so they wouldn't get any bad publicity since sales are somewhat weak, but I was wrong. Oh well live and learn I guess
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evank001 said:
Yes there is a home computer and electronics add on for 15 bucks a year. Pretty much equivalent to best buys black tie warranty only better!! I didn't even know I had it till today. I pretty much wanted to post this as a warning, Motorola seems to have had enough but who knows. I figured they would replace it so they wouldn't get any bad publicity since sales are somewhat weak, but I was wrong. Oh well live and learn I guess
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Cool, who's your insurance with, I'm interested.
evank001 said:
Yes there is a home computer and electronics add on for 15 bucks a year. Pretty much equivalent to best buys black tie warranty only better!! I didn't even know I had it till today. I pretty much wanted to post this as a warning, Motorola seems to have had enough but who knows. I figured they would replace it so they wouldn't get any bad publicity since sales are somewhat weak, but I was wrong. Oh well live and learn I guess
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So you were hoping they would honor a voided warranty cause sales are weak? Don't want to be dickish but thats the risk we run rooting and flashing. It's like if i bought a new car put a blower on it and blew the motor. I couldn't take it back and say fix it. But glad to hear you found a way to get a xoom.
Not honoring a voided warranty is one thing; we all take on that responsibility the moment we unlock the device. Refusing to repair the device even if you are willing to PAY for the repairs is quite another. Hard to believe the thing is just a throw-away.
I have liberty mutual insurance, I sent it to Motorola not expecting anything but it can't hurt to try, I work in the auto business and we warranty a lot of things that are or should void the warranty but in order to keep happy customers and no bad press we just warranty it, I figured they might just fix it like they have for others, oh well, maybe ill post a YouTube video of it stuck at the MOTO screen and use it for Target practice Haha, or even start a site called WWW.trashmyxoom.com. Haha only thing to do now is laugh it off ....oh and don't do it again!
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Send it to Blendtec and see if it will blend
OK so my girlfriend dropped her phone and then it wouldn't boot...I checked it out and when you try to turn it on the screen will flash then vibrate once then go all black. It was rooted and had custom rom on it..royal ginger...any ideas if I try to get into bootloadr the screen will stay on but black and the little orange light as well
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Do a warranty exchange, don't say you dropped it... instead just say it stopped working out of nowhere.
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Teo032 said:
Do a warranty exchange, don't say you dropped it... instead just say it stopped working out of nowhere.
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YEah i called and they said they could only exchange it for a sidekick 4g or a galaxy s 4g?? =[
EDIT**** doesnt have warranty so they said i could still exchange it but for 20 dollars. Can i just got into a tmobile store and swap it out there?